Process and CSI Manager - La Trinitaria


Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace un mes
Ubicacion del puesto: Chiapas - México
Trabajo remoto: No

The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 25 countries, with more than 12 000 employees and an annual revenue of more than 2.6 billion euros, in 2020.
The best of ICT wi th a human touch

Function: Process and Continual Service Improvement Manager

Workplace:  Belgium (European Commission)

Description of tasks:

  • Manage the operational activities in accordance to the agreed commitments
  • Evaluate contract and project risks, identify and execute risk mitigation actions
  • Provide consolidated management reporting to the customer and steering committee on the services delivered
  • Plan and supervise the execution of quality reviews
  • Play a key role in add-on sales with Sales & Delivery Management team
  • Provide guidance and direction to Service Managers who will assist with day-to-day process support activities.
  • Audit the process periodically to ensure compliance to policy and standards.
  • Function as the primary point of escalation for day-to-day process operations.
  •  Identify skill gaps and opportunities to strengthen the capabilities of the global team and provide relevant process training as needed.
  • In partnership with Service Delivery Managers, ensure support teams are operating in adherence with all ITSM Processes and with associated contractual Service Level Agreements.
  • Technical Requirements :

  • At least 5 years working experience as Service Delivery Manager
  • Strong knowledge of Service Management (ITIL), ITIL v3 or ITIL 4 Foundation certification
  • Good knowledge of Business Object
  • You are fluent in English and French (verbal and written)
  • A successful experience in People Management
  • Behavioral profile:

  • Able to work in multicultural environment and as a part of a team
  • Analytical and you have a systematic approach to problem-solving
  • Punctual, meticulous and reliable
  • Ability to work in a large and matrixed corporate environment.
  • Ability to effectively communicate technical actions to a non-technical audience.
  • If you’re interested, please send your application to with the subject CSI.CH

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