Coordinador médico

Referral Coordinator (Healthcare Operations)

Location: LATAM (100% Remote)

Job Type: Full-time (Monday to Friday) U.S Hours

About the Role:

We are seeking a highly organized, proactive, and patient-focused Referral Coordinator to join our growing healthcare operations team. This role is ideal for a remote professional with a solid background in care coordination and referral management who excels at bridging communication between patients, clinical providers, and internal administrative teams. If you are deeply detail-oriented, enjoy managing follow-ups, and thrive in a fast-paced, structured healthcare environment, we would love to have you on board!

Key Responsibilities:

• Referral Management: Efficiently process, track, and log all incoming and outgoing referrals to ensure timely care delivery.
• Care Coordination: Act as a primary liaison, communicating clearly and professionally with patients, medical providers, and internal stakeholders.
• Documentation & Records: Maintain flawless, accurate, and confidential data records within company tracking systems and electronic health records (EHR).
• Proactive Follow-ups: Systematically follow up on outstanding referrals, prior authorizations, and missing clinical information to avoid delays.
• Workflow Optimization: Collaborate closely with team members to continuously streamline workflow efficiency and improve care outcomes.
• Compliance: Adhere strictly to company standard operating procedures, data privacy regulations, and quality service standards.

Requirements:

• Proven Experience: 1–3+ years of experience in referral management, healthcare administration, care coordination, or a related clinical support role.
• Communication Skills: Exceptional verbal and written English communication skills (Intermediate-Advanced / C1 preferred) to interact with international medical networks.
• Operational Skills: Outstanding multitasking, time-management, and organizational abilities within fast-paced environments.
• Technical Workspace: * A dedicated, quiet, and professional home office setup.
• Reliable computer equipment with a dual-monitor setup (minimum of two screens) to support workflow efficiency.
• A highly stable, high-speed internet connection via ethernet cable (hard-wired setup is required for system stability).
• System compatibility to implement secure corporate remote networks (such as company VPN workflows).

What We Offer:

• 100% Work-from-home flexibility from anywhere in LATAM.
• Competitive compensation package paid in USD / stable currency.
• Opportunities to grow within an international, performance-driven healthcare company.