Process Improvement Lead - Remoto

About us

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the role

This is a unique career opportunity to work directly with the CEO and Co-founder of Near as their strategic partner.

We’re looking for a technical AI & Systems Architect to eliminate inefficiencies, build infrastructure, and 10x our recruiting operations using AI, APIs, and smart automation.

We are looking for high-agency, visionary individuals who not only bring smart ideas to the table but also roll up their sleeves to get things done. This role is for someone who thrives on ownership, isn’t afraid to take risks, and can turn ambiguity into action.

What you'll do

• Lead the company-wide rebuild of our core ops systems, starting with our recruiter workflows, ATS, sourcing flow, and LinkedIn integrations (with our partner’s support).
• Map and document our end-to-end business processes: sales → recruiting → onboarding → payroll → retention.
• Identify every inefficiency and bottleneck and turn it into a system, API connection, or AI-powered workflow.
• Build and own core internal infrastructure using tools like:
• OpenAI, Claude, or similar models (Assistants API, embeddings, RAG).
• Custom scripts (Python, JavaScript).
• API integrations (internal + external tools like HubSpot, Deel, LinkedIn)
• Internal dashboards (e.g. Retool, Notion, Airtable).
• Drive recruiting ops improvements — sourcing, follow-ups, reference checks — until recruiter output doubles.

Who you are

• Deep systems thinking — you instinctively map end-to-end flows across departments.
• AI-native — you’ve worked with OpenAI APIs, LangChain, Claude, or similar tools to build custom workflows.
• Fluent in APIs and light scripting — you can work with REST APIs and write simple Python or JavaScript tools to bridge systems.
• Builder mindset — you choose the right tool for the job (sometimes Zapier, sometimes code, sometimes a proper backend).
• Clear communicator — you can turn complex system design into simple documentation and teach others how to use what you build.
• Low ego, high output — you're obsessed with speed, precision, and making things better every day.

You are a good fit if…

• You’re an AI-native systems thinker — you don’t just use AI tools, you build with them.
• You have real technical chops: can write Python/Node scripts, work with APIs, and integrate across systems.
• You’ve led major internal automation or systems projects before (ideally in fast-growth startups or agencies).
• You’ve worked with OpenAI, LangChain, or similar frameworks to build custom workflows or internal agents.
• You understand recruiting, marketplaces, or operations-heavy businesses.
• You move fast, think clearly, and communicate like a founder.

Tech You Might Touch

• OpenAI Assistants API, GPT-4, Claude.
• Python, JavaScript.
• Zapier (where appropriate — not default).
• HubSpot, LinkedIn Recruiter, Deel, Notion, Airtable.
• Retool, Make.com, internal dashboards.
• RESTful APIs across all major tools.

What's In It For You

• Work side by side with the CEO and Co-Founder of a fast-growing company, gaining hands-on experience in the inner workings of a high-growth startup. You'll be challenged daily, exposed to strategic decision-making, and empowered to contribute directly to the company’s growth.
• You’ll lead a company-critical transformation project with our partners at Switchboard, redesign how our recruiters operate, and map every process in the business. Then, you’ll make those systems run faster, smarter, and mostly hands-free.
• This role is not about setting up no-code tools.It’s about architecting and implementing durable, AI-first systems that scale with us.
• This role is ideal for someone curious, driven, and ready to learn at a pace most professionals don’t experience until much later in their careers.
• Join a high-performance team where you can become an integral part of scaling a company from the inside out.

Location

• Remote position for candidates based in Latin America