Side note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor”, the selected candidates must have their own computer and internet connection. They will also be accountable for handling their taxes and benefits independently. The salary is calculated and offered on an hourly basis.
Responsibilities
Answer inbound calls and manage client inquiries
Guide clients through appointment booking and document upload processes
Verify and process client payments
Respond to basic tax-related questions
Route complex queries to appropriate departments
Aim to resolve most queries within a 5-minute timeframe
Requirements:
Fluency in English and Spanish (written and verbal)
Excellent communication and customer service skills
Basic understanding of tax preparation processes
Proficiency in using computer systems and online portals
Ability to work in a fast-paced environment during tax season
Strong problem-solving skills and attention to detail
Independent Contractor Perks:
Permanent Work from Home
Immediate Hiring
Steady Freelance Job
Reminder:
Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, including the voice recording, online test, and technical check of your computer/device.