Detalles del trabajo
Area del puesto: Mercadeo / Ventas
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
Our Client
Building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join our team.
As a Community Support Specialist, you will be responsible for:
- Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities.
- Partner with CAM on administrative tasks.
- Manage follow-up and closing work order tickets.
- Follow up on all standard work orders with Service Providers and update status.
- Receive, process, and manage 4041 Forms and all other address change requests.
- Review open compliance items to follow up and ensure completion is noted.
- Prepare Architectural Review Applications (ARC) for evaluation by association Board of Directors and/or Committee(s).
- Process approval/denial of ARC applications, send them to homeowners and file accordingly.
Schedule
Monday to Friday,
- Regular Schedule 10:00 - 19:00 Mexico City time
- Daylight Saving 09:00 - 18:00 Mexico City time
We Offer
- Computer equipment (Laptop, Monitor, and Headset).
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.
After the 3-month contract, we add the following:
- Minor medical insurance
- Food vouchers (10% of the gross salary monthly).
- Restaurant tickets (~$2,034 MXN. monthly)
- Saving fund (8% of the gross salary).
CANDIDATES SHOULD BE LOCATED AT LEAST 6 HOURS FROM GUADALAJARA JALISCO AND / OR MEXICO CITY
MIN REQUIREMENTS:
- MUST: Advanced-Native English (verbal and written)
- 3 years of experience with customer service and administrative tasks.
- Previous experience in hospitality is a plus.
