COMMUNITY SUPPORT SPECIALIST
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
Our Client
Building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join our team.
As a Community Support Specialist, you will be responsible for:
- Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities.
- Partner with CAM on administrative tasks.
- Manage follow-up and closing work order tickets.
- Follow up on all standard work orders with Service Providers and update status.
- Receive, process, and manage 4041 Forms and all other address change requests.
- Review open compliance items to follow up and ensure completion is noted.
- Prepare Architectural Review Applications (ARC) for evaluation by association Board of Directors and/or Committee(s).
- Process approval/denial of ARC applications, send them to homeowners and file accordingly.
Schedule
Monday to Friday,
- Regular Schedule 10:00 - 19:00 Mexico City time
- Daylight Saving 09:00 - 18:00 Mexico City time
We Offer
- Computer equipment (Laptop, Monitor, and Headset).
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.
After the 3-month contract, we add the following:
- Minor medical insurance
- Food vouchers (10% of the gross salary monthly).
- Restaurant tickets (~$2,034 MXN. monthly)
- Saving fund (8% of the gross salary).
CANDIDATES SHOULD BE LOCATED AT LEAST 6 HOURS FROM GUADALAJARA JALISCO AND / OR MEXICO CITY
MIN REQUIREMENTS:
- MUST: Advanced-Native English (verbal and written)
- 3 years of experience with customer service and administrative tasks.
- Previous experience in hospitality is a plus.
MANAGER MEDIA SERVICES
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
- Support to implement a comprehensive media servicing strategy for MEX host cities of the FIFA World Cup 2026™.
- Ensure consistent delivery of services across various tournament venues, ensuring a standardized experience for all media professionals.
- Scope media-dedicated services for the 3 host cities in Mexico, ensuring consistency across all tournament venues.
- Support to define an efficient visa strategy and implementation of visa procedure for media representatives.
- Coordinate with logistics to define appropriate custom procedures for media representatives to bring professional equipment in and out of the host country. Liaise with other Media Services Managers to standardize process across the three host countries.
- Implement the accreditation process in collaboration with the FIFA Zurich Media Operations and Services team and the Accreditation team.
- Plan transport services for media representatives across all tournament venues in MEX.
- Identify media Accommodation options and scope services linked to it.
- Liaise with the Host Cities Media Manager to define media-dedicated services in the MEX host cities.
- Support in the implementation of Media Ticketing. · Support in facilitating a seamless integration between media operations and media services, optimising workflows to deliver the highest level of support and services to accredited media representatives.
- Support to create a uniformed pricing strategy for catering services.
- Support to create inventive and budget-conscious media gift and incentive ideas tailored for accredited media representatives.
YOUR PROFILE
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
- Fluent in English and Spanish
- Bachelor’s degree in media or sports event management
- 3+ years’ experience in the sports industry, with an emphasis on media operations & services
- 3-5 years’ experience in sports project management, preferably in football