Senior VoIP Engineer


Detalles del trabajo

Area del puesto: Informática / Internet

Publicación: hace 2 semanas
Ubicacion del puesto: Santiago de los Caballeros, Santiago - República Dominicana
Trabajo remoto: No

We are looking for a bilingual, experienced and self-motivated VoIP Support Engineer to join our team! Critical to this role is the ability to speak and write in English at a proficient level. The primary responsibilities of this position are to identify and resolve technical issues that interfere with the delivery of our VoIP services to our customers and to collaborate with our teams to ensure that our VoIP 
technologies are deployed successfully in our customers’ varied environments. This role will participate in all team responsibilities which include architecture, support, and projects. Keys to success in this role are the ability to translate business needs into technical solutions, excellent troubleshooting skills, and effective communication with technical and non-technical persons.


Duties and Responsibilities:
 Provide courteous, accurate, and timely technical support to our Hosted PBX and SIP Trunk 
customers by serving as the technical resource for complex service tickets that require in-depth 
troubleshooting of origination/termination and call quality issues
 Troubleshoot the voice environment and system configuration on switches, routers and 
firewalls, and support the range of IP phones and softphones options available to our customers
 Utilize a standard ticket management system to create, research, refer, and close trouble tickets
 Lead technical engagements with our Engineering, Development, and Quality Assurance groups 
on new rollouts as needed
 Identify and analyze problems and needs to determine the appropriate means of reducing, 
eliminating, and avoiding current and future problems with our network and communications 
 Monitor services to assess need for updates, upgrades, enhancements, preventative 
maintenance and new systems
 Research and recommend technology to improve current systems
 Participate in project-based customer implementations of our VoIP solutions, such as setting up 
tenant, porting support and provisioning of phones
Skills & Requirements:
 Minimum of five years of related network/IP Telephony administration and support
 Expertise with network engineering
 Experience supporting Asterisk and Open Source IPPBX Platforms
 Strong understanding of service provider networking technologies, standards, and solutions 
including but not limited to QoS, Load Balancing and Optimization techniques
 Experience using network protocol analyzers such as Wireshark and virtualization experience 
with VMware
 Familiarity with Linux Systems Administration
 Strong written and verbal communication skills
 Excellent people skills with the ability to handle stressful or difficult situations
 Strong analytical and problem determination / resolution skills
 Ability to multi-task and prioritize support tickets
 Ability to work independently and in a collaborative team environment.

en el area de Telecomunicaciones - 5 años de experiencia
Inglés avanzado
Programas y Tecnologías
asterisk - Intermedio OTRS - Open-source Ticket Request System - Intermedio
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Sobre el Anunciante
P&P TEAM, Human Resources
República Dominicana