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We are looking for a bilingual customer service-oriented Porting Coordinator. Critical to this role  is the ability to speak and write in English at a proficient level. 

What is porting? Porting is transferring phone numbers from one phone service provider to another. The porting coordinator controls this administrative process. You will be a member of the onboarding team working in partnership with our technical team and our customer support team. The target is to ensure excellent service standards, communicate efficiently and effectively with vendors, customers and team members to ensure that porting is completed successfully on every project

Duties and Responsibilities:
 Serve as the single point of contact for porting projects
 Coordinate and follow up with customers to ensure all documentation needed for 
porting is submitted in a correct and timely manner
 Validate and Process LOAs (Letters of Authorization) and submit port requests 
 Track and follow up on all submitted port requests with carrier(s) in a timely manner
 Work closely with our technical team members, our partners located remotely, and with 
carrier(s) to troubleshoot common porting issues to ensure all qualified numbers are 
integrated and ported without any interruptions in service
 Ensure correct registration of e911 service address for corresponding number(s)
 Manage multiple simultaneous porting orders
 Provide courteous, accurate, and on-going updates to customers and partners via phone 
and email 
 Assist our customer support team by answering incoming customer calls and helping to 
resolve product inquiries and service requests 
 Use our standard ticket management system to create, research, refer and close porting 
tickets
 Follow communication procedures and guidelines and ensure proper documentation
Skills & Requirements:
 Bilingual in English and Spanish 
 Minimum of 2 years of proven customer support experience or experience as a client 
services representative
 Ability to manage the day-to-day operational aspects of all ongoing porting priorities
 Sense of urgency in meeting all deadlines
 Customer-focused style with the skills and ability to handle stressful or difficult 
situations
 Strong written and verbal communication skills
 Precise attention to details
 Familiarity with CRM systems and practices

We are looking for a bilingual, experienced and self-motivated VoIP Support Engineer to join our team! Critical to this role is the ability to speak and write in English at a proficient level. The primary responsibilities of this position are to identify and resolve technical issues that interfere with the delivery of our VoIP services to our customers and to collaborate with our teams to ensure that our VoIP 
technologies are deployed successfully in our customers’ varied environments. This role will participate in all team responsibilities which include architecture, support, and projects. Keys to success in this role are the ability to translate business needs into technical solutions, excellent troubleshooting skills, and effective communication with technical and non-technical persons.

Duties and Responsibilities:
 Provide courteous, accurate, and timely technical support to our Hosted PBX and SIP Trunk 
customers by serving as the technical resource for complex service tickets that require in-depth 
troubleshooting of origination/termination and call quality issues
 Troubleshoot the voice environment and system configuration on switches, routers and 
firewalls, and support the range of IP phones and softphones options available to our customers
 Utilize a standard ticket management system to create, research, refer, and close trouble tickets
 Lead technical engagements with our Engineering, Development, and Quality Assurance groups 
on new rollouts as needed
 Identify and analyze problems and needs to determine the appropriate means of reducing, 
eliminating, and avoiding current and future problems with our network and communications 
infrastructure
 Monitor services to assess need for updates, upgrades, enhancements, preventative 
maintenance and new systems
 Research and recommend technology to improve current systems
 Participate in project-based customer implementations of our VoIP solutions, such as setting up 
tenant, porting support and provisioning of phones
Skills & Requirements:
 Minimum of five years of related network/IP Telephony administration and support
 Expertise with network engineering
 Experience supporting Asterisk and Open Source IPPBX Platforms
 Strong understanding of service provider networking technologies, standards, and solutions 
including but not limited to QoS, Load Balancing and Optimization techniques
 Experience using network protocol analyzers such as Wireshark and virtualization experience 
with VMware
 Familiarity with Linux Systems Administration
 Strong written and verbal communication skills
 Excellent people skills with the ability to handle stressful or difficult situations
 Strong analytical and problem determination / resolution skills
 Ability to multi-task and prioritize support tickets
 Ability to work independently and in a collaborative team environment.

We are looking for a bilingual Digital Marketing Specialist. Critical to this role is the ability to speak and write in English at a proficient level. The Digital Marketer will manage the day-to-day back-end functions of the company’s Marketing Automation (email) programs and paid search/social marketing (PPC) campaigns, and Channel support-related activity. Responsible for maintaining KPI, coordinating channel activities, and digital marketing analytics for reporting funnel conversions to Marketing Qualified Leads (MQLs). This position will be working in the Dominican Republic but will be handling brands in the United States. 

We are looking for a sales professional to join our growing team. In this role, you will actively qualify, develop and enroll new partners in our channel program.  You will work closely with our Channel Manager and our Marketing team to identify lead opportunities and manage outbound sales and campaigns.

This is an ideal role for you if you are a master of building relationships, are comfortable making outbound calls, and enjoy the challenge of building a business.

What is it like to work at NTI?  As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen. Our core values are Integrity; respect; sound judgment; customer focused; results driven; giving back.

Key Areas of Responsibility:

• Successfully navigate to decision makers within organizations and enroll new partners
• Qualify leads from marketing campaigns as sales opportunities
• Contact potential partners through outbound calls and emails
• Meet or exceed sales and revenue targets
• Be an expert in our VoIP solutions and conduct webinars highlighting our products and partner program
• Take ownership of and develop scripts for post-event follow-up activities
• Track and report on opportunities and the status of partner engagements in Salesforce
• Ability to travel to trade shows with team members a plus

Skills / Experience:

• Bachelor’s degree (preferably in sales, communications, or marketing) or equivalent experience
• 2 - 3 years of sales experience
• Indirect sales experience a plus
• Self-motivated, goal-oriented with a proven ability to meet or exceed sales goals
• Team player
• Professional, assertive, and skilled in forming new relationships
• Excellent communicator who practices direct, candid, and open dialogue with strong presentation skills
• Proficient in MS Office with strong written communication skills
• Able to use productivity and web presentation tools effectively
• Strong time management and organizational skills
• HubSpot, Salesforce or equivalent CRM experience a plus.

Security engineer. This person will be responsible for different risk assessment, monitoring, identifying vulnerabilities within different networks, configuring systems, firewalls and processes to enhance existing security features.