Bilingual Call Center Representative

Detalles del trabajo

Publicación: hace 2 años

Ubicacion del puesto: - Puerto Rico

Trabajo remoto: No

Descripción

Schedule, reschedule, and cancel medical appointments using electronic medical record software and following precise scheduling rules
Verify and update demographic, insurance, and other patient information
Register new patients for services
Review patient charts, patient encounter messages and ambulatory referral orders
Resolve or escalate customer issues related to
Orders for specialty and diagnostic services
Laboratory services
Escalate calls needing clinical triage
Make outbound calls to schedule future appointments based on pending orders for service
Confirm caller identify and authorization to receive information under HIPAA rules
Release information only as allowed under HIPAA rules
Conduct three-way calls with medical translators for patients unable to speak language of employee
Transfer callers to appropriate department
Communicate with provider offices via electronic messaging and telephone

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Manpower Caribe y Centroamérica

Puerto Rico

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