Bilingual Call Center Representative

POSTULAR

Detalles del trabajo

Area del puesto: Call Center

Publicación: hace 3 semanas
Ubicacion del puesto: - Puerto Rico
Trabajo remoto: No
Descripción
  • Schedule, reschedule, and cancel medical appointments using electronic medical record software and following precise scheduling rules
  • Verify and update demographic, insurance, and other patient information
  • Register new patients for services
  • Review patient charts, patient encounter messages and ambulatory referral orders
  • Resolve or escalate customer issues related to
  • Orders for specialty and diagnostic services
  • Laboratory services
  • Escalate calls needing clinical triage
  • Make outbound calls to schedule future appointments based on pending orders for service
  • Confirm caller identify and authorization to receive information under HIPAA rules
  • Release information only as allowed under HIPAA rules
  • Conduct three-way calls with medical translators for patients unable to speak language of employee
  • Transfer callers to appropriate department
  • Communicate with provider offices via electronic messaging and telephone
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Manpower Caribe y Centroamérica
Puerto Rico