PBX/Telecom Operator FT Mixed Shifts - Gainesville

North Florida Regional Healthcare is an organization centered around the community hospitals in Gainesville, Florida -- North Florida Regional Medical Center (NFRMC). NFRMC is a 432-bed, full-service medical and surgical acute care center serving North Central Florida and offering comprehensive cardiovascular care, oncology, orthopedics, neurosciences, minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment, women’s health and wound therapy, among other services.

You are worth more thana paycheck. Our Benefits Raise the Bar:

401(k) withan employer match up to 9%

EmployeeStock Purchase Plan

TuitionReimbursement

Paid FamilyLeave

MedicalPlan Options, Dental & Vision

And muchmore!

• Pages all personnel as authorized in department procedures.
• Pages, verifies, and records all emergency codes.
• Notifies supervisor of any emergency situations.
• Maintain departmental on-call scheduled as per policy.
• Reports all telephone repair problems to appropriate areas as directed in department procedures.
• Monitors all alarm indicators located in PBX Operator room: Medical gas alarm, Oxygen line pressure, Fire alarm panel. Reports immediately to Engineering department (or designee on call) when alarms go off.
• Monitors dedicated CODE phone line at switchboard. Responds immediately if alarms activate as authorized in departmental procedures.
• Maintains logs for beepers.
• Accurately transfers calls to the correct extension or department. 
• Uses two-way radio to contact security and transender and logs escort requests.
• Uses beepers for both in-house and off-campus needs.
• Reviews Communications Journal at the beginning of each shift.
• Records information into Communication Journal, includes Codes, customer/employer complaints, equipment problems/repairs, notable incidents, safety issues and concerns, and any other information that needs to be communicated to other shifts.
• Assists with long distance call access as requested for patients. Assists with long distance calls for all authorized hospital personnel as per policy.
• Reports supply and equipment needs to supervisor.
• Maintains neat and clean work area.
• Utilizes the appropriate hospital inquiry system to facilitate inquiry to provide accurate patient location.
• Performs other related functions as assigned.