Nutrition Care Assistant PRN - Largo

Description

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.

We are committed to providing our colleagues with the support they need. Some of the benefits of working PRN are:

• As needed schedule/flexible
• May include up to 20 hours per week
• Earn while you learn new skills
• 401K eligible (with company match)
• Save money on everyday purchases with HCA Healthcare’s Consumer Discount program
• Opportunity to transfer to full or part-time positions as they come available
 
We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!
 
The Culinary Call Center serves as the primary contact for patients, family members and nursing staff seeking to submit patient requests and preferences for food, beverages and meal services, as well as those seeking to resolve foodservice issues and concerns. The Nutrition Care Assistant assures a high level of customer service and patient satisfaction. The position answers calls, processes meal requests and enters required information into the patient’s meal record in Computrition Nutrition Care Management system (NCM). The position establishes rapport and connection with customers in effort to promote exceptional customer service and courteously relates to and resolves issues with empathy and urgency while focusing on timely follow up.  The Nutrition Care Assistant is expected to maintain general competencies specific to all aspects of Patient Foodservice, including patient menus, diet order restrictions, and meal service timeframes for assigned facilities.

In this role you will:
• Answer calls in centralized call center for patient foodservice throughout the division, assuring appropriate and timely processing of patient food/beverage requests. Uses exceptional customer service.
• Complete assigned duties providing services that meet the needs of patients and the division, company and regulatory standards. 
• Assure timely and accurate processing of all meal orders, tray tickets, and diet office reports. 
• Identify, trouble-shoot and resolve issues presented by customers in a timely manner. 
• Notify Manager or on-duty lead of any unresolved issue and request assistance as necessary. 
• Demonstrate service excellence principles in all interactions with patients, family members and caregivers. Assure patient safety, dignity and privacy at all times. 
• Maintain the strictest confidentiality regarding patients according to policy and procedures. 
• Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies. 
• Produce monthly meal count reports and provide to manager and enter for month-end reporting for assigned facilities. 
• Demonstrate personal responsibility for professional development.

Qualifications

• High School Diploma or equivalent (GED) required
• Experience in hospital foodservice required, with 2-3 years diet office or customer service or related experience required
• Associate Degree or higher in related field preferred
• Previous experience in healthcare patient foodservice and/or call center environment preferred
• Knowledge of modified diets, foodservice and culinary activities and duties, terminology and nomenclature preferred
• Computer experience with all aspects of food service to include but not limited to Diet Office and/or Call Center processes preferred

 
The West Florida Supply Chain facility is located  in Largo, FL. Conveniently located at 12901 Starkey Rd suite #1000, the West Florida Supply Chain facility is Largo's premiere employer, focused on ethics, sustainability, integrity, and culture.

HealthTrust is the supply chain solution for the HCA Healthcare. We lead a collection of highly motivated healthcare professionals just like you and creative leaders who are committed to the care and improvement of human life. We have partnered with over 1,600 hospitals for their purchasing needs. Our organization has been continually recognized by Practice Greenhealth as being committed to environmentally responsible practices.

HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Notice

Our Company’s recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.