IT Engineer & Hardware Generalist - Miramar

IT Engineer & Hardware Generalist
We are seeking an IT Engineer & Hardware Generalist for our major hospitality client perfectly positioned between Miami and Fort Lauderdale, Florida (Miramar). This is a full time, hourly position that reports to the Manager of the Guest Services Information Technology Product Team. The position will perform various functions including the responsibilities of business analyst, software engineer, and Quality Assurance within a team. The application is Oracle Hospitality Cruise Ship's Property Management System, formerly known as Fidelio Cruise.
RESPONSIBILITIES of the IT Engineer & Hardware Generalist

• Exhibit subject matter expertise on the low level design of the product
• Understand the product’s entire technology stack
• Understanding relational database fundamentals and working knowledge of the product data model
• Understand the interdependencies between the product and other products within the enterprise
• Configuration and testing of the application at the RCL headquarters staging environment
• Supporting end users through UAT cycles, project assignments, help tickets, and work orders
• Physical installation of the application and/or hardware in the vessels' production environments
• End user support during stabilization & operational support
• Support of production like development & test lab environments
• Create and maintain relevant product documentation

 
IT Shipboard Engineer & Hardware Generalist REQUIRED Skills 

• Ability to travel for position: 25% expected. Duration could be 3 weeks to 1 month per trip.
• Management of a product back log of defects and enhancements
• Digesting requirements & user stories
• Estimation of incoming technology requests and cost/benefit analysis
• Context Definition and Solution Sketching
• Maintaining a relationship and driving a schedule with product vendors
• Execution and evolution of the product road map
• Building test cases to evaluate nonfunctional requirements
• Ensures there is accurate and current documentation of all existing and new products
• 3rd Level Production Support
• Stays abreast of trends in the marketplace to ensure the product's competitive position.

 
IT Shipboard Engineer & Hardware Generalist NICE TO HAVE Skills         

• 2+ years of experience working with Oracle Hospitality Cruise software, 2+ years working in Cruise industry or with cruise technologies
• Excellent written and verbal communication
• Adept at learning new Relational database models
• Proficiency with MS Excel, including VLookup and Pivot tables, Reporting (Crystal preferred) and other database tools (Toad\SQL Developer)
• Proficiency in generating complex SQL queries and scripts. Primarily Oracle.
• Demonstrate flexibility during times of change and ability to adjust to shifting priorities, demands and timelines.
• Adept at independently conducting research and understanding when escalation to a manager is appropriate and escalating in a timely manner.
• Ability to learn, understand and apply new technologies independently and with training.
• Self-motivated and able to work independently, as well as in a team environment.
• Sensitivity to an environment which may collect and maintain data relevant to GDPR, PCI, PII regulations.
• Preferred Skills & Technology Experience:
  • Application Software Delivery Life Cycle, Implementation, and Support: 5 years
  • Relational Databases & SQL: 5 years
  • Crystal Reports Writing: 1 years
• Preferred Cruise & Hospitality Relevant Experience:
  • Crew management
  • Guest arrival/departure operations
  • Financial/Night Audit processes
  • Front desk operations
  • Governmental manifest regulations relative to cruise operations
  • Maritime safety processes
• Experience with application development & support team with system integration
• Bachelor's Degree in Information Technology related field preferred

 
If you are interested and qualified for the JD Edwards CNC Engineer opportunity, then please email your resume to Siana Johnson at sjohnson@arcgonline.com.
For a list of all of our available jobs, check out our website at www.arcgonline.com.