Customer Service Representative - Miami

anunciocaducado

Detalles del trabajo

Area del puesto: Servicios Generales / Varios

Publicación: hace 3 años
Ubicacion del puesto: Florida - Estados Unidos
Trabajo remoto: No
Descripción
Account Executive, Sales (VA or Remote Location)Location: Reston, VADepartment: Outside SalesType: Full TimeMin. Experience: Experienced

EQUAL OPPORTUNITY EMPLOYER: MALE/FEMALE/DISABLED/PROTECTED VETERANS

Job Title: ACCOUNT EXECUTIVE, SALES

Job Description/Essential Duties:

As a successful IT Services and Value-Added-Reseller (VAR) to government customers, we provide an environment where people and technology come together for our plan for the continuing growth. The Account Executive will be tasked to generate new IT product and solution sales for iGov through outside field sales and will be responsible for all activities associated with identifying, qualifying and positioning business opportunities to generate sales for your determined account(s) to achieve your gross profit quota. Experience working for a "Federal Government Focused" Value Added Reseller with solid OEM relationships and direct sales to one or more Federal Customers is most important.

Essential duties include:

  • Developing and executing customer account and call plans. As an Account Executive level Sales position, face-to-face customer engagement is imperative.
  • Closing IT Sales in the $10K to $10M revenue range to achieve quota objectives
  • Serving as a primary sales interface to your assigned territory.
  • Planning, organizing, and directing all sales activities associated with your assigned territory.
  • Identifying and maintaining a robust pipeline of opportunities and driving bottom line business.
  • Leading strategic business, OEM alignment and overall positioning for all sales opportunities within your territory.
  • Other related Sales Duties as required.
  • Essential Required Experience:

  • At least 5 to 7 years of overall outside sales experience, with at least 2 years of experience in face-to-face sales to federal government assigned accounts, preferably for a Value-Added-Reseller (VAR).
  • Must have a proven track record of winning new IT product and solution business for assigned territory.
  • Required to have an intimate knowledge of the assigned customer accounts, their organizational structure, budget, and mission needs to include a robust list of customer contacts.
  • Background in selling to government customers through IDIQ Contracts.
  • Must have established, identified relationships with key OEMs.
  • Exceptional oral presentation skills required.
  • Eligibility for a US Clearance is required.
  • Preferred Experience:

  • Experience with Proposals is a plus.
  • Educational Requirements:

  • Bachelor’s degree preferred. High School Diploma with greater years of sales experience in lieu of degree will be considered.
  • Essential Duties/Responsibilities:
    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Other Duties:
    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

    Travel:

    Occasional travel will be required.

    How to Apply:

    If you would like to work for a rapidly growing Employee Stock Ownership Company with Excellent Pay and Benefits, please submit your resume to the iGov website at www.igov.com and click on the Careers/Opportunities Box and scroll to this job and apply. A second preference is to send your resume to for consideration to kschmitt@igov.com. For more company information please refer to our website at www.igov.com .

    EEO: M/F/D/V

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  • - Hide detailsCommunications Engineer (Must be able to obtain a Secret Security Clearance)Location: Aberdeen Proving Ground, MDType: Full TimeMin. Experience: Experienced+ View details

    EQUAL OPPORTUNITY EMPLOYER: MALE/FEMALE/DISABLED/PROTECTED VETERANS

    iGov is a full-service IT services firm that provides solutions to government clients worldwide. iGov offers a progressive environment where employees can grow with the company. We value our employees and have a history of promoting from within. As an IT services firm, we provide an environment where people and technology come together.

    Job Title: Communications Engineer (Must be able to obtain a Secret Security Clearance)

    Location: APG, MD

    Job Description:

    The Communications Engineer will be responsible for engineering activities on a DoD contract to the US Army provide engineering and technical support for design, integration, test, production and sustainment of communications solutions. The selected candidate may also be required to perform liaison activities with upper management and stakeholders.

    Note: This position is contingent upon contract award

    Essential Responsibilities include:

  • Manage data and voice network operations to include computing and application software and telecommunications.
  • Troubleshoot and solve hardware, software, and networking issues.
  • Evaluate and recommend new products, solutions and designs in response to requirements
  • Review functional and design specifications to ensure full understanding of individual deliverables
  • Identify and trace requirements from System Requirements Document (SRD), System/Subsystem Specification (SSS), and Statement of Work (SOW)
  • Assist and support communications component testing efforts
  • Identify any potential quality issues per defined process and escalate potential quality issues immediately to management
  • Ensure that validated deliverables meet functional and design specifications and requirements
  • Produce engineering documentation, reports, drawings (flow charts, block diagrams, and schematics) to include adherence to Data Item Description (DID) standard formatted reports
  • Review and analyze complex task statements, standards, specifications, and other documentation to determine/document/derive user, functional and component level engineering requirements for tactical IT systems
  • Conduct market research/trade studies to identify products based on hardware and software requirements/specifications
  • Establish test plans and determine appropriate test criteria and procedures
  • Identify risks and appropriate mitigation strategies
  • Ensure compliance with engineering processes, and DoD directives and policies
  • Provide technical support to engineers in other disciplines on a variety of technical tasks
  • Maintain schedules and ensure deliverables are on time and within budget.
  •   Essential Skills/Experience:

  • At least 3 years of direct experience on design, integration, testing and evaluating systems in support of tactical Command, Control, Communications, and Computers (C4) ACAT I or II level programs, or other C4 programs.
  • Experience operating, configuring, integrating, and troubleshooting DoD Communications Systems
  • Familiar with Ethernet, serial, and USB 3.x specifications
  • Expertise in ISO 9001 processes and requirements
  • Prior experience with DOD contracts
  • Strong written and verbal communication skills to include excellent customer interface and presentation skills.
  • Detail oriented and organized.
  • Solid leadership and management skills to include “influence management” and “conflict resolution”.
  •   Preferred Skills/Certifications:

  • Direct technical experience in the last five years on programs for the US Army
  • Knowledge of US Army requirements generation, Engineering Change Proposals (ECPs), and enterprise change request processes
  • Tactical networking experience and customer knowledge of US Army systems
  • Experience on C3 programs, including knowledge of the major technology developers, product manufacturers and service providers
  • Experience in ISO 9001:2015 processes and requirements
  • Education Required: Bachelor of Science Degree in an engineering discipline (Electrical, IT, Telecom). Desired: Advanced degree in engineering or business. 

    Clearance Statement: Applicants selected for this position will be subject to a government security investigation and must meet eligibility requirements for access to classified information. The optimal candidate shall be able to obtain a Secret clearance.

    Essential Duties/Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Travel: Travel may be required.

    If you would like to work for a rapidly growing Employee Stock Ownership Plan (ESOP) Company with competitive salary and excellent benefits, please submit your resume to the iGov website at www.igov.com, click on Careers Box, scroll to this job, and submit your resume. Second preference is to send your resume for consideration to hhenry@igov.com. For more company and benefit information, please refer to our website at www.igov.com.

    EEO: M/F/D/V

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  • - Hide detailsCustomer Service RepresentativeLocation: Denver, COType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Virginia Beach, VAType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Houston, TXType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Dallas, TXType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: San Diego, CAType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: San Francisco, CAType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Colorado Springs, COType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Los Angeles, CAType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Chicago, ILType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Atlanta, GAType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Philadelphia, PAType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Phoenix, AZType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Columbus, GAType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Savannah, GAType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: San Antonio, TXType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: New York, NYType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Raleigh, NCType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Indianapolis, INType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Charlotte, NCType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Columbus, OHType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
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  • - Hide detailsCustomer Service RepresentativeLocation: Boston, MAType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Las Vegas, NVType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Detroit, MIType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: El Paso, TXType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Memphis, TNType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Fort Worth, TXType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Tampa, FLType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Miami, FLType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Oklahoma City, OKType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Baltimore, MDType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsCustomer Service RepresentativeLocation: Washington, DCType: Full TimeMin. Experience: Entry Level+ View details

    Essential Duties:

  • Answers calls and respond to emails.
  • Handles customer inquiries both phone and by email.
  • Researches required information using available resources.
  • Manages and resolves customer complaints.
  • Provides customers with product and service information.
  • Enters new customer information into system.
  • Updates existing customer information.
  • Processes orders, forms and applications.
  • identifies and escalates priority issues.
  • Route calls to appropriate resource when necessary.
  • Follows up customer calls where necessary.
  • Documents all call information per standard operating procedures.
  • Skills
  • High level of trust and integrity
  • Strong verbal and written communication skills
  • Detailed listening skills
  • Strong customer service, interpersonal and relationship building skills
  • Time management and ability to prioritize projects and customer needs
  • Conflict resolution skills – listen to the customer
  • Exercise good service and business judgment with end goal of customer satisfaction
  • Excellent English language, oral and written, with grammatical knowledge and etiquette
  • Ability to sway the opinion of others through verbal and/or written correspondence
  • Share Job
  • - Hide detailsSales Account Executive (Mobility Solutions)Location: Tampa, FLDepartment: BDType: Full TimeMin. Experience: Manager/Supervisor+ View details

    EQUAL OPPORTUNITY EMPLOYER: MALE/FEMALE/DISABLED/PROTECTED VETERANS

    JOB Title: Sales Account Executive (Mobility Solutions)

    Location : Tampa, FL / Remote 

    Job Description:

    Reporting to the Senior Vice President of Business Development, the Sales Account Executive (SAE) will be responsible for identification, cultivation and closing of mobility solutions sales opportunities. This highly visible, high-impact position will have the support and visibility of senior corporate executives. This position would be based in our Tampa, FL location with alternative locations considered for exceptionally qualified candidates. The primary responsibility of the SAE for Mobility Solutions is the AGGRESSIVE identification, qualification, and closing of new business opportunities across DoD, Federal, State and Local services and agencies. The SAE may lead/manage the activities of multiple business analysts or sales engineers in the pursuit of sales. He/ she will work closely with the SVP, Corporate Business Development to develop, implement and supervise the execution of major account plans. He/she will be involved in pitching and presenting at boardroom level to include executive level presentations to customers, partners and iGov senior leadership. Other Essential Job Duties include:

  • Building business by identifying and selling prospects, maintaining relationships with clients to meet sales quota.
  • Identifying transactional sales opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
  • Selling products by establishing contact and developing relationships with prospects, working with designated OEM’s and recommending solutions.
  • Maintaining relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identifying product improvements or new products by remaining current on industry trends, market activities, and competitors.
  • Preparing reports by collecting, analyzing, and summarizing information.
  • Developing and implementing the Mobility Solutions account plan.
  • Directing and conducting market and customer research & analyses, converting business data into opportunity intelligence and sales closures.
  • Develop and maintain both strategic and opportunity specific partnerships
  • Work closely with capture and proposal management teams as necessary to define and execute winning strategies and proposals.
  • Schedule customer/partner appointments and prepare and deliver executive level presentations
  • Maintain customer relationships and ensure customer loyalty
  • Advise and assist the Senior Vice President, Corporate Business Development on corporate strategic planning, identification of new/emerging markets, and formation of strategic partnerships.
  • Regular timely attendance is an essential function of the job.
  • Other related Sales Account Executive job duties as required.
  • Essential Required Experience:

  • The ideal candidate will have demonstrated and successful senior level sales or combination of sales and BD experience with 10 to 15 years of capturing federal sales with extensive personal contacts in the acquisition agencies of the US Army, USN, USMC, USSOCOM, USAF and DHS
  • A strong baseline of prior experience in Engineering, Operations or Program Management in support of government accounts to conduct successful Sales and Capture.
  • Verifiable contacts within the DoD acquisition agencies specifically with the offices responsible for acquiring mobility technology
  • Verifiable contacts with industry leading Systems Engineering and Integration firms
  • Strong presentation skills
  • Strong research and strategic analysis skills
  • Excellent communication skills, both verbal and written and be able to cold call potential clients with confidence
  • Eligible for Secret Security Clearance
  • Ability to travel Nationally and Internationally for up to 50% of time
  • Preferred Experience:

  • MS/MBA in an engineering, information technology or Business-related discipline
  • 12-15 Years’ experience in Sales or Business Development
  • Sales, BD or Capture Management certification or post undergraduate certificate
  • Educational Requirements: Bachelor’s degree in an engineering, information technology or business-related discipline.

    Clearance Statement: Applicants selected for this position may be subject to a government security investigation and must meet eligibility requirements for access to classified information. The optimal candidate shall possess an active Secret clearance (Top Secret preferred).

    Essential Duties/Responsibilities:

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Other Duties:

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Travel: Travel up to 50% of the time will be required.

    How to Apply: If you would like to work for a rapidly growing Employee Stock Ownership Company with Excellent Pay and Benefits, please submit your resume to the iGov website at www.igov.com and click on the Careers/Opportunities Box and scroll to this job and apply. A second preference is to send your resume to for consideration to hhenry@igov.com. For more company information please refer to our website at www.igov.com.

    EEO: M/F/D/V

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  • - Hide detailsSenior Engineer (Must be able to obtain a Secret Security Clearance)Location: Aberdeen Proving Ground, MDType: Full TimeMin. Experience: Experienced+ View details

    EQUAL OPPORTUNITY EMPLOYER: MALE/FEMALE/DISABLED/PROTECTED VETERANS

    iGov is a full-service IT services firm that provides solutions to government clients worldwide. iGov offers a progressive environment where employees can grow with the company. We value our employees and have a history of promoting from within. As an IT services firm, we provide an environment where people and technology come together.

    Job Title: Senior Engineer (Must be able to obtain a Secret Security Clearance)

    Location: APG, MD

    Job Description:

    The Senior Engineer will be responsible for engineering activities on a DoD contract to the US Army provide engineering and technical support for production/manufacturing and sustainment engineering as well as provide testing and product quality assurance for various weapons systems and associated equipment. The Senior Engineer ensures engineering plans and schedules are followed, develops timely solutions to program challenges, and ensures on time and on budget completion of project deliverables. The selected candidate may also be required to perform liaison activities with upper management and stakeholders.

    Note: This position is contingent upon contract award

    Essential Responsibilities include:

  • Provide engineering oversight for all technical aspects of engineering activities to include configuration management of configuration documentation and media necessary for the production process.
  • Responsible for System Engineering, Integration and Test activity (SEIT) while meeting established budgets and schedule targets as well as resolving technical and operational problems.
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