Area del puesto:
Servicios Generales / Varios
Publicación:
hace 3 años
Ubicacion del puesto:
Chiapas - México
Trabajo remoto:
No
Descripción
The world is more connected than ever before and the pace of change is bewildering. We deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. By fostering a deeply and personal relationship with our clients, we want to improve the lives of people and organizations.
Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 25 countries, with more than 12 000 employees and an annual revenue of more than 2.6 billion euros, in 2020.
The best of ICT wi th a human touch
Function: Application Support Agent - Medior
Workplace: Belgium (European Commission)
Responsabilities:
Receive and log requests/ incidents & questions from users (by e-mail, phone, or face to face); provide technical support, investigate problems, and determine appropriate actions; Keep end-user informed on request status and progress; Participate to meetings with the development team; Improve documentation and creating FAQs based on received calls; Technical Requirements :
Higher education or equivalent overall experience; A first successful experience in user support (minimum 1 year); European level C1 in French and English is mandatory; Have a good analytical skills and quickly understand process; ITIL Certification is a plus; Any other language is an asset; Behavioral profile:
Be solution-oriented as well proactive and reactive to any problem; High communication skills and insure customer satisfaction; Ability to work in an international/multicultural environment; Strong team player with excellent relationship skills; You are stress resistant and are able to impart knowledge at various levels. If you’re interested, please send your application to recruitment.axianslux@axians.com with the subject ASAmedior.CH
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