Bell Captain

Job Description

Supervises daily operations, including coordinating and executing special projects, room deliveries, and other tasks as assigned by management. Bell captains ensure the Four Key service standards are being followed by all staff.  Additional duties may be assigned by management

Responsibilities

1. Ability to resolve guest and employee related issues that arise and communicate to manager on duty.
2. Must possess thorough knowledge of the resort’s services, outlet hours and activities. 
3. Communicate daily meetings and activities to bell staff.
4. Organizing and preparing for upcoming arrivals and groups.
5. Enforce resort and department procedures.
6. Conduct monthly safety training and enforce safety codes of practice are being followed.
7. Administer training of new associates.
8. Keep track of covered groups and room deliveries and post charges on group master accordingly.  
9. Keep accurate record of all logs and postings.
10. Assign duties as needed including rotations.
11. Create weekly schedules (to be approved my management) and track sick calls.
12. Deliver golf bags to golf starter and secure outgoing golf bags.
13. Must be able to drive vehicles with a standard transmission.
14. Clean and refuel resort vehicles as necessary

This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• To perform this job successfully, an individual must possess excellent communication and customer service skills.
• Must have a positive attitude, be able to multitask, plan, and be a team player.
• Experience at a similar style resort in a supervisory position is preferred; or equivalent combination of education and experience. 
• Ability to drive manual transmission is required. 

**NECESSARY LICENSES/ CERTIFICATIONS***

• Must have a valid state issued driver’s license and be able to provide a clean DMV printout.
• Will need to pass a pre-employment drug test.
• TIPS Alcohol Certification as well as San Diego Food Handlers Certification is required upon hire.
• Must be at least 19 years of age.

LANGUAGE SKILLS:

Ability to read, write, and comprehend simple instructions in English, short correspondence, and memos. 

REASONING ABILITY:

Ability to work independently with little supervision and ability to problem solve and offer alternative solutions.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is frequently required to stand for prolonged periods, walk and run. Use hands and fingers to touch, feel, reach. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl.  The employee must be able to frequently lift and/or move up to 50 pounds and push/ pull up to 250 lbs.

WORK ENVIRONMENT:

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals.  While performing the duties of this job, the employee is frequently exposed to outside weather conditions:  heat, cold, rain, wind, and sun.  The noise level in the work environment is usually moderate.