Quality and Reporting Analyst

3M is looking for evaluate, design, execute, measure, monitor and control the business process for several teams in our organization to help improve the business continuity. The Quality and Process Analyst position include the implementation and support of our Quality Management System, to help drive Quality Assurance, Quality Control, Business Process Monitoring and Business Process Reengineering.

Responsibilities will include, but not be limited to the following:

• Perform data gathering, root cause analysis to develop appropriate process control changes.
• Prioritize and implement process change requirements based on the critical project needs.
• Implementation and evaluation of the Quality Management System
• Responsible for Service Metrics Framework reporting as needed: New dashboards, enhancements and/or replication request including break & fix cases
• Review Resource Capacity management providing recommendations to the business on utilization/capacity opportunities ie: Work Absorptions, OT Reductions, etc.
• Collaboration to connect improvement and innovation projects with Productivity strategies
• Operational rhythm for the processes (Metrics review, Lean Management System, strategic actions)
• Identifies opportunities for automation and analytics projects
• Process analysis with use of metrics and leading indicators for E2E process optimization
• Collaborates with Process documentation management.

Basic Qualifications:

• University degree completed or currently in progress
• Advanced English (oral and written)
• 1+ years of experience working in the implementation of continuous improvement projects and initiatives.
• Strong interpersonal skills
• Excel expertise
• Excellent written and oral communication skills
• Must be able to adapt easily to rapid change and work well independently and with teams
• Demonstrated problem solving, aptitude and analytical skills

Preferred Qualifications:

• SharePoint expertise
• Intermediate Access Database
• Intermediate Power BI
• Intermediate Tableau
• Project Management Experience
• SQL capabilities
• Knowledge of Oracle
• Knowledge of NICE
• Lean Six Sigma Knowledge