BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)
Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.
Position Overview:
We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.
Key Responsibilities:
- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients’ inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Ensure compliance with healthcare regulations and best practices in customer interactions.
- Proactively identify opportunities to improve processes and enhance customer satisfaction.
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.
Qualifications:
- Experience in a customer service role, preferably within healthcare services.
- Bilingual, fluent Spanish and English is a plus.
- Strong phone communication skills and a professional demeanor.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
- Excellent writing skills for documentation and communication.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Self-motivated and proactive in identifying and solving problems.
- Familiarity with MassHealth programs is a plus.
BILINGUAL CUSTOMER EXPERIENCE SPECIALIST (SPANISH)
Would you like to become part of a modern health care organization? Then come and join us today. Join our team and make a meaningful difference in the lives of individuals and families. Entyre Care is a progressive, high growth start up organization geared to success in the Adult Foster Care (AFC) Community. Utilizing cutting edge computer technology for the advancement of healthcare in a homecare setting. Seeking driven, motivated candidates that are excited to join a fast paced team.
Position Overview:
We are seeking a motivated and detail-oriented Bilingual Customer Experience Specialist with a strong focus on healthcare services. The ideal candidate will have excellent communication skills, experience in handling phone calls, and proficiency in various software tools, including Microsoft Excel, Word, Outlook, and CRM systems (preferably HubSpot). Knowledge of MassHealth programs is a significant plus. High end hospitality industry experience a plus. Bi-lingual a plus.
Key Responsibilities:
- Provide exceptional customer service and eligibility assessments to prospective new clients, healthcare providers, and other stakeholders via phone and email interactions.
- Assist with scheduling appointments and managing clients’ inquiries efficiently.
- Utilize CRM software (HubSpot experience preferred) to maintain accurate records and follow up on customer interactions.
- Analyze customer feedback and collaborate with the team to enhance the overall customer experience.
- Create and maintain documentation and reports using Microsoft Excel and Word.
- Ensure compliance with healthcare regulations and best practices in customer interactions.
- Proactively identify opportunities to improve processes and enhance customer satisfaction.
- Maintain a strong attention to detail and take ownership of assigned tasks to ensure timely completion.
Qualifications:
- Experience in a customer service role, preferably within healthcare services.
- Bilingual, fluent Spanish and English is a plus.
- Strong phone communication skills and a professional demeanor.
- Proficient in Microsoft Excel, Word, Outlook, and CRM systems (HubSpot preferred).
- Excellent writing skills for documentation and communication.
- Strong organizational skills with the ability to manage multiple tasks and priorities.
- Self-motivated and proactive in identifying and solving problems.
- Familiarity with MassHealth programs is a plus.
ONLINE CUSTOMER SERVICE COORDINATOR
Job Overview
We're seeking driven people to become part of our team in various work-from-home positions such as client service, data entry, and sales. This is an excellent role for individuals seeking work-from-home flexibility from the comfort of their home. Regardless of your experience level, we provide roles that suit your abilities and interests.
Job Responsibilities
- Respond to customer inquiries via phone, email, or online chat
- Complete data entry tasks with great attention to detail
- Take part in telemarketing depending on your skill set
- Collaborate with team members to deliver great performance
- Comply with standards and interact clearly with managers
Benefits
- Attractive salary: $18-$25 per hour, based on your experience level and responsibilities
- 100% remote - work from anywhere with an internet connection
- Choose your working hours - you choose when and how much you work
- Extra income opportunities to add to your income
- Balance your work and life - control your workload to suit your lifestyle
Job Requirements
- Strong communication skills
- Ability to work independently and handle tasks on your own
- General computer skills, including e-mail and web tools
- Stable internet connection and access to your own computer
- A go-getter mindset and readiness to acquire new skills
No need to stress if you are without direct experience - this is an junior-level position! We will provide extensive training to prepare you with the knowledge and resources for success. The vital qualifications are a strong work ethic and willingness to gain new knowledge. If you are eager to embark on an rewarding professional path, we want you on our team! We're a varied organization and have people from wide-ranging backgrounds including, remote data entry clerk, administrative assistant, receptionist, sales assistant, customer service agent, warehouse or factory workers, driver, medical assistant, nurse, call center representative, etc. working with our company
Salary: $18 - $25 per hour
APPLY HERE:
MEDICAL BILLER
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About: We are proud to partner with an award-winning personal injury law firm specializing in catastrophic personal injury cases, particularly those caused by car accidents. We are seeking a driven and motivated Medical Biller with exceptional negotiation skills to advocate for clients’ best interests.
Responsibilities:
- Negotiate with insurance companies to reduce medical bills for clients.
- Build and maintain strong relationships with clients to ensure exceptional service.
- Collect feedback regarding clients' experiences and case resolution.
- Manage administrative tasks efficiently and accurately.
Qualifications:
- Advanced C1 Level English
- Experience in an office setting
- Strong organizational skills and a passion for working with numbers.
- Excellent attitude and loyalty to the firm (this is a long-term position).
- Advanced proficiency in English.
- Bonus: Experience with personal injury cases and medical billing is a plus, but not required; we will provide training.
- Bonus: Call center experience with healthcare accounts is a plus
Schedule:
- Monday - Friday 8:30am am to 5:30 pm PST - Pacific Standard Time (This is a requirement for the role and can't be adjusted)
- 100% Remote
Benefits:
- Paid holidays
- Paid vacations and sick days
- Quarterly office and team-building events
- Positive work culture and environment
- Clear and communicated firm values
CUSTOMER SUPPORT SPECIALIST ( ENGLISH & SPANISH )
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⭐ Role Overview
At Lodgify, we're on the lookout for a Customer Support Specialist to join the Lodgify team fully remote!
As a Customer Support Specialist, it is all about helping people! You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers on how to successfully use Lodgify to set up their own accommodation website and grow their vacation rental business. You will help them by responding quickly to customer support requests, troubleshooting, and guiding them on how to make the most of Lodgify.
⭐ How will you make an impact?
- Provide top-tier support via phone, email, or chat.
- Ensure customer satisfaction by resolving issues promptly.
- Troubleshoot and solve general technical issues related to the Lodgify platform.
- Report customer feedback and issues to relevant teams and follow up as needed.
- Identify and document any software bugs or issues for continuous improvement.
⭐ What makes you a great fit?
- Experience in technical customer support or a similar role.
- Strong communication skills in English, both verbal and written.
- Patience, attention to detail, and a logical approach to problem-solving.
- Excellent troubleshooting skills with the ability to diagnose technical issues.
- Ability to work independently while managing multiple priorities in a fast-paced environment.
- A positive attitude and a strong sense of responsibility.
- Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk.
- Experience in the travel or hospitality industry is a plus!
⭐ What's in it for you?
CUSTOMER SUPPORT REPRESENTATIVE - SPANISH SPEAKER
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Please submit your CV in English
PART-TIME CUSTOMER SERVICE REP
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As a Bilingual Customer Service Representative at Stafi Live, you will be the voice of our company, providing exceptional customer support in both English and Spanish. Your primary responsibility is to assist clients by addressing inquiries, resolving issues, and delivering accurate information about our products and services. In this role, you'll work closely with a dedicated team to meet and exceed client expectations, helping to create a seamless and positive customer experience.
Responsibilities
- :Respond to client inquiries in both English and Spanish, delivering clear and accurate information on products and services
- .Troubleshoot and resolve client issues promptly, escalating cases as necessary to ensure satisfaction
- .Manage high call volumes while maintaining a professional and patient demeanor
- .Collaborate with team members to continuously improve customer support processes and outcomes
- .Provide feedback on customer interactions to help identify opportunities for improvement
- .Handle inbound and outbound calls with professionalism and courtesy
- .Assist customers with inquiries, ensuring a positive customer interaction
- .Flexibility to adapt to varying work hours and shift requirements
Requirement
- Proven Customer Service Skills: A track record of delivering exceptional customer experience
- Language Proficiency: Fluent communication skills in both English and Spanish (written and verbal
- Flexible Availability: Ability to work a flexible schedule, including evenings and weekends, as neede
- Call Center Experience: Previous experience in a customer service role, particularly in voice campaign
- Sales Experience (Optional): Sales experience is a plus but not require
APLICA AQUÍ: https://apply.workable.com/stafi/j/AC41B67BCF/apply/
ANALISTA DE SATISFACCIÓN DEL CLIENTE
☀️ Acerca de Bright:
¡Hola! Somos Bright, una startup de energía solar y fintech con la misión de revertir el cambio climático, comenzando en México. Como la principal plataforma de energía solar en techos de México, simplificamos el proceso de adopción de energía solar mediante la automatización, supervisando todo, desde las soluciones financieras hasta la instalación. Respaldados por importantes inversionistas como First Round Capital, Y Combinator y Leonardo DiCaprio, estamos en camino de un crecimiento exponencial mientras mantenemos un ambiente laboral divertido y gratificante.
SENIOR COLD CALLER
Job Title: Bilingual - Senior Cold Caller
Company: SkylightNRG
Location: Nicaragua (Work-From-Home)
Company Demographic: 60% Female, 40% Male
About Us:
SkylightNRG is a leading solar energy company committed to making a difference in the renewable energy industry. Our mission is to provide sustainable and affordable solar solutions to our customers, helping them save on energy costs while contributing to a greener planet.
Job Description:
Your job is to call through a list of leads to prequalify them for Solar Panels.
(Scripts, tools, resources and training will be provided)
We're only hiring the BEST applicants for a Long-Term Position
- The average appointment setter makes about $1000/month after bonuses and commission.
- Must be a cold caller to be able to get promoted to Sales Representative (Reps make $2k+/month)
- We're looking for individuals who want to learn and grow with the company. Those who are just looking to just clock in and clock out.. this is not for you.
- In this company you're expected to expand and grow your skills and well as build the company alongside the founder and other team members. Although this is an entry level position, there is unlimited growth potential in the company for those who are able to develop the skills required to move up.
You'll be given access to high value sales courses from names like Grant Cardone, Jordan Belfort, Tai Lopez, Jason Capital, and many more.
Requirements:
- Able to sell and speak fluently in Spanish
- Able to communicate with coworkers in English
- Has cold calling experience
- Has proven track record of success
- Has great internet
- Charismatic and enjoys talking to people.
- High energy
CONTACT CENTER AGENT - WFH
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Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.
We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.
Role Description
This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, take advantage of product and service sales opportunities whenever possible. and providing excellent customer service. The role involves communicating effectively with customers through various channels, such as phone, email, and chat. Use defined scripts to sale and pivot and Meet the team's qualitative and quantitative objectives and KPIs.
Qualifications
- Strong communication skills and customer service orientation
- Ability to multitask, prioritize, and manage time efficiently
- Excellent problem-solving and conflict resolution abilities
- +1 year of experience in Sales or Customer Service (outbound/inbound)
- B2+ - C1 Level of English
- Computer, Monitor and Headset
- WFH space (quiet space, desk, chair)
- High-speed Internet (hard-wired)
- +1 year of experience in the Dental Industry is a PLUS
APLICA AQUI:
AGENTE DEL CENTRO DE CONTACTO
Job description
The Patient Service Representative (PSR) provides excellent customer service to all individuals contacting the organization. Contacts may include phone calls, emails, secure messages, text messages, and other industry leading technology. Schedule appointments with the right provider for the customer. Enter CRM tickets for requests for more complex requests. Provide a positive and welcoming experience for all customers regardless of contact method.
The PSR provides a vital link in the chain of Quality of Care; the PSR supports the System by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. PSRs will work with a high volume of patients, over the phone, supporting patient needs, while following different practice requirements diligently.
Education Requirements:
• Minimum of a technical high school diploma.
• Prefer a bachelors degree in business, finance, technology, healthcare, or other related field.
Work Experience:
• Prefer 1 to 3 years of previous work experience in customer service, contact centers, healthcare, or other related fields.
• Previous contact center experience preferred.
• 1or more years of experience working in a fast-paced contact/engagement center (preferred).
• 1 or more years medical scheduling experience (preferred).
Technical Requirements:
• Demonstrable customer service skills in high-pressure scenarios.
• Ability to learn technology, policies, and procedures quickly.
Knowledge, Skills, and Competencies:
• Excellent customer service skills required with the ability to multi-task in a fast-paced environment with a high degree of attention to detail
• Excellent bilingual (Spanish and English) verbal and written communication skills.
• Accurate with good attention to detail.
• Strong customer service skills.
• Ability to learn quickly and adapt to rapidly changing scenarios.
• Ability to work under high levels of pressure.
GESTOR DE COBRO TELEFÓNICO MORA CASTIGADA
Persona encargada de la recuperación de cuentas en moras asignadas en su portafolio.
Requisitos:
- Nivel de excel medio
- Manejo de computación, habilidad para negociar, fluidez verbal
- De 18 años en adelante
- Experiencia mínima de 1 año como Gestor de cobro telefónico en cartera castigada
- Graduado a nivel medio
Ofrecemos:
- Q.3,516.89 + prestaciones de ley
- Atractiva tabla de comisiones
- Posición Presencial
- Jornada laboral de lunes a viernes y sábados medio día
AGENTE DE VENTAS EN ESPAÑOL
Buscamos agentes de ventas motivados y energéticos para unirse a nuestro equipo!
Responsabilidades:
- Vender productos/servicios
- Alcanzar los objetivos y resultados de ventas establecidos
- Mejorar continuamente a través de los comentarios y opiniones
Requisitos:
- Bachiller o estudiante universitario.
- Buena ortografía
- Buena dicción y habilidades de persuasión
- Capacidad de adaptación a cambios
- Proactividad
- Edad: 18 – 27 años
Beneficios:
- Salario + comisiones por ventas
- Beneficios de ley
- Más detalles a discutir en la entrevista
AGENTES DE CALL CENTER
Buscamos personal que labore desde casa para las siguientes áreas:
Atención al cliente:
Un/a agente para la atención al cliente de todas las áreas de la empresa. Encargado de comunicación con los clientes y solución de conflictos.
Requisitos:
-Experiencia en atención al cliente/ Call center.
-Habilidades de negociación y comunicacionales.
-Organizado y responsable.
-Conocimientos en técnicas de resolución de conflictos.
-Español (indispensable), Inglés (Intermedio)
-Manejo intermedio del paquete office, herramientas de google y las redes sociales.
Responsable de área:
Un/a responsable de área para nuestros alojamientos turísticos en Madrid. Su misión será garantizar el cumplimiento de los controles, la calidad y el orden, coordinar y supervisar al equipo de atencion al cliente , limpieza y mantenimiento, atender y resolver las incidencias de los clientes y gestionar el stock de material y suministros.
Requisitos:
• Experiencia mínima de 6 meses como responsable de área de preferencia en alojamientos turísticos o hoteles.
• Habilidad para liderar y comunicarse con el equipo de trabajo y los clientes.
• Capacidad para trabajar bajo presión, organizar el tiempo y resolver problemas.
• Disponibilidad para trabajar de lunes a domingo.
• Disponibilidad horaria.
• Idioma imprescindible: Español. Se valorará el conocimiento de otros idiomas como inglés o francés o cualquier otro idioma.
• Manejo de aplicaciones informáticas y redes sociales.
Gestión de control:
Un/a gestor/a para control de los servicios prestados a nuestros clientes ofrecidos para la empresa. Debe comunicarse con clientes, gestionar procesos, resolver conflictos y documentar las actividades.
Requisitos:
-Experiencia mínima de 6 meses como asistente/auxiliar Administrativo o en Control de Calidad.
-Habilidad organizacional, resolución de conflictos y comunicacionales.
-Tolerancia al estres y trabajo bajo presión.
-Excelente aptitup númerica.
-Disponibilidad para trabajar de lunes a domingo.
-Disponibilidad horaria.
-Español (Indispensable), Inglés (opcional)
-Conocimiento en paquete office, herramientas de Google y redes sociales.
Vendedor en Amazon:
Un/a vendedor/ra en la plataforma de Amazon. Encargado de buscar productos, comunicarse con proveedores, anunciar los productos en Amazon, gestionar las ventas, las publicidades y realizar las actividades pertinentes del área.
Requisitos:
-Experiencia en Ventas.
-Habilidades en investigación, negociación y atención al cliente.
-Excelente gramática y dicción.
-Disponibilidad para trabajar de Lunes a Domingo.
-Disponibilidad horaria.
-Español e Inglés indispensables.
-Conocimiento en paquete office, herramientas de google, RRSS y Amazon Seller.
Agente de Comercial:
Un/a agente para el comercial de la empresa. Encargado de comunicarse con posibles clientes, realizar ventas de los servicios, atención al cliente, creación de propuestas de servicios, estudios de mercados y seguimiento de las oportunidades.
Requisitos:
-Experiencia como administrador/ Call center, Analista administrativo.
-Experiencia en la elaboración de presupuesto y estudio de mercado.
-Habilidades de negociación, planificación, contables y comunicacionales.
-Excelente aptitup númerica y conocimiento del mundo de los negocios.
-Disponibilidad para trabajar de Lunes a Viernes.
-Disponibilidad horaria.
-Español (Indispensable), Inglés (opcional)
-Manejo intermedio a avanzado del paquete office, herramientas de google y las RRSS.
¡Si estas interesado en algunos de los puesto, postulate!
REPRESENTANTE DE VENTAS EN ESPAÑOL
Buscamos agentes de ventas motivados y energéticos para unirse a nuestro equipo!
Responsabilidades:
- Vender productos/servicios
- Alcanzar los objetivos y resultados de ventas establecidos
- Mejorar continuamente a través de los comentarios y opiniones
Requisitos:
- Bachiller o estudiante universitario.
- Buena ortografía
- Buena dicción y habilidades de persuasión
- Capacidad de adaptación a cambios
- Proactividad
- Edad: 18 – 25 años
Beneficios:
- Salario + comisiones por ventas
- Beneficios de ley
- Más detalles a discutir en la entrevista
Estamos ubicados en Santo Domingo, Distrito Nacional.
Horario: Lunes a Viernes de 7:00am - 4:00pm.