Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Descripción

• Realizar las tareas de atención telefónica a los clientes, informando, tramitando o gestionando las diferentes solicitudes o reclamaciones de los mismos, canalizando las peticiones a las personas o departamentos correspondientes en caso de que sea necesario y actuando según las directrices y procedimientos establecidos, con el objetivo de lograr la satisfacción de los clientes y el cumplimiento de los estándares de calidad de la compañía.

Funcione

• Mantener las relaciones internas y externas de carácter operativo y/o técnico, para intercambiar información, coordinar actividades y resolver incidencias
• Realizar las tareas administrativas de comprobación, verificación y grabación de la información facilitada por el cliente con el objetivo de cumplir con los procedimientos establecidos y proporcionar una información actualizada y veraz a los departamentos implicados en la resolución de las incidencias o peticiones
• Realizar las gestiones de carácter operativo o administrativo con interlocutores internos (otros departamentos, unidades técnicas, secciones territoriales, etc.) o externos (colaboradores, peritos, etc.) derivadas de la naturaleza de su actividad, con el objetivo de facilitar la resolución de las incidencias y peticiones
• Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes realizadas con el objetivo de cumplir con los procedimientos y alcanzar los niveles de calidad establecidos
• Realizar las tareas administrativas generales y específicas de la unidad que correspondan con su nivel y asignadas por el responsable con el fin de cumplir con los procedimientos establecidos y colaborar en la consecución de los objetivos de calidad y atención al cliente
• Atender las solicitudes y reclamaciones de los clientes recibidas a través de los canales no presenciales (teléfono, correo electrónico, etc.) en los diversos procesos de su ámbito de responsabilidad (información, venta y postventa, etc.), asegurando los niveles de calidad establecidos para darlas respuesta de modo eficiente

Educación

• Mínimo Bachiller con conocimiento en computación

Experiencia

• De 1 a 2 años de experiencia en cargos similares. Experiencia atención al cliente.

Objetivo del puesto:

Es responsable de diseñar, implementar y monitorear estrategias y programas que aumenten la satisfacción y la motivación de los colaboradores, mejorando así la productividad y la cohesión del equipo.

Responsabilidades

• Desarrollar programas de incentivos para el equipo del Call center.
• Organizar actividades regulares de integración y dinámicas de grupo que promuevan la colaboración y el buen ambiente laboral.
• Interactuar constantemente con el equipo del Call center.
• Ser la anfitriona de las actividades de motivación.
• Control y buen uso del presupuesto de las actividades a cargo.
• Colaborar en otras actividades que le asigne su jefatura inmediata.

Requisitos:

• Lic. Comunicación, Administración de Empresas, Psicología o Ingeniería Industrial.

• Microsoft Office: Intermedio.

• Manejo de herramientas de diseño y edición.

• Experiencia mínima de 2 años en puestos similares como Analista o Especialista en Bienestar, Beneficios y Compensación.

• Gestión, diseño e implementación de programas de bienestar.

****Disponibilidad Inmediata ****

Habilidades:

• Proactiva
• Extrovertida
• Facilidad para comunicarse
• Creatividad
• Capacidad de análisis de datos para diseñar y evaluar programas de bienestar

The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.

You Will:

• Manage high volume of customer contacts and communications through phone and email each day

• Use contact search and productivity tools to verify contact information is accurate

• Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion

• Develop a level of product knowledge to speak intelligently to customers and address specific objections

• Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems

• Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, "Voice of the Customer"

• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage

• Work with teams and management to promote a positive customer experience

You Have:

• 6 Months B2B or B2C Certified Sales Experience

• English B2+

• Prior experience working in commercial teams

• Prior success in achievement of personal and team sales quota/goals

• Experience learning new technology and data

• Problem solving skills

• Excellent knowledge of MS Office programs

• Experience working with Salesforce.com or similar CRM

• Experience or willingness to work in a hybrid mode

Representante de Call Center Bilingüe

Ubicación: Keller Williams Puerto Rico – Bienes Raíces

¿Te apasiona el servicio al cliente y tienes habilidades en comunicación? ¡Esta es tu oportunidad! Buscamos un Representante de Call Center Bilingüe (Español – Inglés) para formar parte de nuestro equipo dinámico y profesional.

Responsabilidades principales

• Atender llamadas entrantes y salientes de clientes interesados en comprar, vender o arrendar propiedades.
• Recopilar y registrar datos clave: Nombre y Apellidos, Teléfono, Email y Pueblo.
• Brindar información clara sobre servicios, propiedades y procesos inmobiliarios.
• Coordinar y canalizar llamadas a corredores y departamentos internos según protocolos.
• Mantener actualizado el sistema CRM con la información de los clientes y seguimiento a solicitudes.

Requisitos

• Diploma de Escuela Superior o equivalente (mínimo); preferible estudios universitarios en áreas administrativas, servicio al cliente o comunicaciones.
• Experiencia en call center, servicio al cliente o ventas (preferible en bienes raíces).
• Dominio Bilingüe Español – Inglés (oral y escrito).
• Manejo básico de Microsoft Office y plataformas digitales.
• Excelentes destrezas de comunicación, organización y servicio al cliente.
• Disponibilidad para trabajar en horario regular y algunos fines de semana.

Ofrecemos

• Ambiente de trabajo dinámico y profesional.
• Capacitación en procesos y sistemas de Keller Williams Puerto Rico.

Job Title

Physical Security Supervisor

Job Description

Security Coordinator function is to guarantee the physical security by supervising and coordinating the Third Parties companies, security officers and systems that guarantee safety of the personnel and protection of company assets.

Functions

• Coordinate and supervise the Security Company and Security Guards assigned to the Concentrix premises and monitors their duties following Concentrix access control procedures/standard.
• Ensures all relevant activities are accurately and completely recorded in the visitors, agents, vehicle, keys Equipment In/out Log by security guards.
• Responsible for all systems that guarantees the physical security of all employees and visitors to the sites. Intrusion alarm systems, Access control systems and CCTV systems.
• Badging - Tracking & issue of badges in a timely manner, New, Defaced, Lost, Temp & Visitor Badges. Respond to calls, communications (mails / phone calls) related to Security, Badges etc.
• Managing all services requested to Physical Security via Non-IT ticket system.
• Provide administrative support in implementing security and safety policies.
• Attending and responding to all emergency alarms in sites.
• Be the contact person with Local Authorities (National Police) for Security purposes or Local Investigations.
• Administration of keys for all sites including lockers, drawers, and rooms,
• keeping track (Log) of all incidents and following up until closure.
• Be the contact person with auditors for internal and external audits.
• Implement, Educate, and counsel personnel from business unit on adherence of security standard when needed.
• Maintain and manage security files and databases in an organized and secure manner physically and electronically.
• Administrate all parking spaces, requirements, and capacities in all sites.
• Keep emergency contacts up to date available for all the security staff for all the scenarios.
• Support on new Physical and Electronical Security projects until closure.
  
  

Qualifications Needed

• Degree in Industrial Engineering, Business administration or related.
• At least 3 years of experience as coordinator. References needed.
• Leading and motivating teams to achieve goals experience.
• Certified skills in computer software Windows 10 and Office 365.
• Background and knowledge on logistics/security. Sense of responsibility and confidentially.
• Desired knowledge of access control systems such as Ccure and CCTV system operations and basic set up.
• Intermediate English desired.
  
  

Location:

NIC Managua - Rotonda Universitaria 200 mts al Oeste - Centro Comercial Plaza Natura 2do piso.

Language Requirements

English (Required)

Time Type

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

We’re looking for Customer Service Agents to be part of our amazing team!🤩

This is a 100% on-site position in Managua.

If you have strong communication skills and enjoy helping others, this is your chance to grow your career with us!

Tipo de Contrato

Contrato Indeterminado

Descripción

Realizar las tareas de atención telefónica a los clientes, informando, tramitando o gestionando las diferentes solicitudes o reclamaciones de los mismos, canalizando las peticiones a las personas o departamentos correspondientes en caso de que sea necesario y actuando según las directrices y procedimientos establecidos, con el objetivo de lograr la satisfacción de los clientes y el cumplimiento de los estándares de calidad de la compañía.

Funciones

• Mantener las relaciones internas y externas de carácter operativo y/o técnico, para intercambiar información, coordinar actividades y resolver incidencias
• Realizar las tareas administrativas de comprobación, verificación y grabación de la información facilitada por el cliente con el objetivo de cumplir con los procedimientos establecidos y proporcionar una información actualizada y veraz a los departamentos implicados en la resolución de las incidencias o peticiones.
• Realizar las gestiones de carácter operativo o administrativo con interlocutores internos (otros departamentos, unidades técnicas, secciones territoriales, etc.) o externos (colaboradores, peritos, etc.) derivadas de la naturaleza de su actividad, con el objetivo de facilitar la resolución de las incidencias y peticiones.
• Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes realizadas con el objetivo de cumplir con los procedimientos y alcanzar los niveles de calidad establecidos.
• Realizar las tareas administrativas generales y específicas de la unidad que correspondan con su nivel y asignadas por el responsable con el fin de cumplir con los procedimientos establecidos y colaborar en la consecución de los objetivos de calidad y atención al cliente.
• Atender las solicitudes y reclamaciones de los clientes recibidas a través de los canales no presenciales (teléfono, correo electrónico, etc.) en los diversos procesos de su ámbito de responsabilidad (información, venta y postventa, etc.), asegurando los niveles de calidad establecidos para darlas respuesta de modo eficiente.
  
  
  

Educación

Mínimo Bachiller con conocimiento en computación.

Experiencia

De 1 a 2 años de experiencia en cargos similares. Experiencia atención al cliente.

Competencias

INNOVACIÓN

INICIATIVA

COMPROMISO

ORIENTACIÓN AL CLIENTE

RESOLUCIÓN DE PROBLEMAS

IMPACTO E INFLUENCIA

Job Title

Professional, BI Associate - Unilingual

Job Description

The BI Associate reporting will be responsible for managing and maintaining client raw data, databases, and internal manual reporting for Claro client in Nicaragua. This resource creates and maintains manual client reporting to fulfill contractual obligations and standard organizational reports to aid operations management in making informed decisions in line with the processes of the Global Business Intelligence and Insights Group.

The BI Associate Reporting is responsible for managing and maintaining client raw data and databases for a Nicaragua client. This position creates and maintains manual client reporting to fulfill contractual reporting obligations and standard organizational reporting to aid operations management in making informed decisions in line with the processes of the Global Reporting Department.

Location:

NIC Managua - Rotonda Universitaria 200 mts al Oeste - Centro Comercial Plaza Natura 2do piso.

Language Requirements

Spanish (Required)

Time Type

Full time2025-08-31

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Apply Now

OFICIAL DE CALL CENTER

BANCO FICOHSA | MANAGUA, NICARAGUA

Objetivo del Puesto:

Atender las solicitudes, consultas y/o reclamos de clientes vía telefónicamente, a través de esta comunicación se deberá de brindar resolución y seguimiento a los casos recibidos, asegurando la calidad y tiempo de resolución de las gestiones ingresadas, considerando siempre el cumplimiento de los procesos, políticas y procedimientos de servicio al cliente de acuerdo a la normativa de transparencia.

Realizar venta efectiva a los clientes que nos contactan para cumplir con las metas establecidas por el negocio

Principales Funciones:

Atender solicitudes de gestiones, consultas o reclamo por teléfono brindando un servicio de calidad.

Cumplir con los indicadores de servicio establecidos en el call center.

Cumplir con la meta de colocación de productos que el banco estipule que deben de colocarse en el canal de call center.

Garantizar el cumplimiento de la normativa de transparencia, cumplimiento de los procesos, políticas y procedimientos del Call Center Nicaragua, durante el proceso de atención de gestiones.

Formación Académica:

Graduado de carreras de las ciencias económicas

Manejo de paquete office

Disponibilidad de horarios rotativos

Residir en Managua

Experiencia Profesional

1 año de experiencia en ventas y servicio al cliente

Competencias

Orientado a resultados

Comunicación

Tolerancia la presión del trabajo

Primary function:

The Operations Manager directs the daily operational and client performance of a group of Team Supervisors who have responsibility for group of customer contact center employees who are responsible for meeting and exceeding client expectations. Leads, develops and supports supervisors and employees. Promotes a positive work environment designed to enhance employee engagement, satisfaction and retention. Coaches employees to success ensuring compliance with business policies and practices and ensures legal compliance. Engages in positive relationships with clients to understand and support client goals.

Duties and Responsibilities:

• Establishes and consistently meets or exceeds client program service goals and objectives in performance, production and quality; examines root causes of issues to achieve solutions.
• Manages call lists, prepares and analyzes data and makes program changes designed to achieve client goals.
• Regularly reviews performance and production reports to ensure that goals are being met and meets with supervisor teams for feedback and problem solving.
• Leads, guides and develops a high performance team by acting as coach and mentor to staff.
• Evaluates, writes and delivers performance appraisals that address issues, providing coaching to motivates enhanced performance.Manages rewards and recognition programs for all programs.
• Understands cost strategies, contributes to budget/expense management and recommends solutions and changes for improving overall Contact Center financial performance.
• Evaluates quality monitoring sessions to ensure improved CSR performance.
• Ensures efficiency and overall accuracy of performance metrics.
• Partners with others for feedback and support with those involved with client programs, including other contact center Management, Training, Recruiting, Client Services, Human Resources and Information Technology.Ensure that policies and procedures are communicated and followed.
• Develops and participates in employee engagement activities.
• Performs other duties as assigned.

Typical Requirements:

• College degree or equivalent combinations of education or related experience
• 3 or more years’ previous supervisory/management experience; BPO experience strongly| preferred
• Strong knowledge of customer contact center operations and internal computer/operating systems.
• Proficiency in MS Word & Excel with an emphasis on creation, design & maintenance of spreadsheets.
• Demonstrated strong interpersonal and relationship building skills, leadership skills, strong verbal and written English communication skills.
• Teamwork oriented with ability to relate to all levels of employees and clients and to manage a large number of employees in a fast-paced, dynamic environment.
• Good reasoning abilities/analytical skills, and sound judgement with ability to made decisions within scope of authority.
• Deadline-oriented, time management skills, resourceful and well organized, excels under pressure.
• Demonstrates maturity, initiative, confidence, and maintains confidential information

Job Description

Imagine being able to partner with global technology leaders in a company that cares about YOU – your professional growth, your success, and your community.

We are looking for a Senior Specialist Customer Success to join our team today.

We are Concentrix. We are dedicated to creating success for our clients, the communities around us and each other. We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that makes an impact for our clients. All of this is possible because of the talent you have to offer.

The future team member that will love this job will support an existing customer base to cultivate and build relationships, while ensuring customer satisfaction and engagement. You will develop an excellent level of product or service knowledge to support customer questions. Reporting to a sales manager, you will capture the voice of the customer for your assigned clients. Along the way you will have access to world-class training opportunities to grow and enhance your skills and career. At Concentrix, you can truly Own Your Future!

B2B

Here at Concentrix, we are a leading global provider of customer experience, solutions and technology, improving business performance for some of the world's best brands including over 100 Fortune 500 clients and over 125 new economy clients. We support more than 40 countries across 6 continents and speak 40+ languages through the business. We pride ourselves on our staff delivering next generation customer experience and helps companies better connect with their B2B clients. In the B2B realm we offer renewal services, customer acquisition, customer success, account management and channel management- all tailored to our client's needs.

Senior Customer Success Specialist

The Senior Customer Success Specialist will support our client with a moderate to high level of complexity to cultivate and build strong relationships with the client, while ensuring satisfaction and engagement. Responsible for developing a high level of product and service knowledge to support client questions and concerns. Primarily focused on actively promoting the usage and sales of products and services. Must be confident dealing with client and expected to resolve moderate to high objections or transactions. Responsible for effectively collaborating with our Global Sales Delivery teams to ensure clients’ expectations are met.

You Have:

• Prior success in achievement of personal and team sales quota/goals
• Experience in high-volume calling
• Experience learning new technology and data
• Process orientation and ability to follow call scripts
• Problem solving skills
• Excellent knowledge of MS Office programs
• Experience working with Salesforce.com or similar CRM
• Experience or willingness to work from home
• You possess excellent knowledge in written and spoken language skills (English), Cloud Knowledge, communication skills, previous experience in sales, Microsoft Unified products knowledge, trend analysis knowledge, business acumen.
• You possess average knowledge in experience in a similar role (6+ months), MS excel, power point and outlook knowledge, Azure, identifying renewals and upsell/cross sell opportunities, ability to multi-task, prioritize and manage time effectively, fast learning.
  
  

You Will:

• Understand customer usage to date and their purchased entitlements and enhanced solutions.
• Identify customer needs, gaps, and potential catalogue recommendations.
• Identify opportunities within client’s services for upgrades.
• Perform reactive case reviews, identifying trends and problems.
• Catalogue awareness for recommendations.
• Understanding complex customer relationships, such as global and shared TPIDs.
• Determine usage of services and perform trending analysis, setting up CSAM for renewal discussions, and a daily brief/cheat sheet for CSAMs.
• Manage high volume of tickets and deliveries through system and email each day.
• Follow established processed approved by the client and service motion leads.
• Maintain quality on delivery expected by each different process or motion.
• Participate in mandatory training requested by the Line Manager, Quality Assurance Analyst or other members of the senior staff.
• Keep necessary systems updated with the upmost information (example: Service Now tickets).
• Inform Line Manager of any mal function of the systems and tools necessary to complete the client tasks.
• Develop an excellent level of product knowledge to speak intelligently to clients and successfully address specific objections.
• Successfully capture client’s service expectations, experiences, satisfaction, and likelihood of abandonment, “Voice of the Customer”.
• Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or service usage.
• Ensure high level of professionalism during all interactions with clients and stakeholders.
• Collaborate with cross functional teams and management to drive a superior client experience.
• Follow guidance from more senior staff, as needed.
• Other duties, as assigned and necessary

Company’s overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:

The Appointment Scheduler is a vital position within the organization. You support our dynamic and growing business by scheduling patients for our 250+ optical retail stores across the United States to have an eye exam. We are the first contact the customer has and it’s important we provide the utmost respect and professionalism at all times. We operate a high-paced action-packed call center environment. We are not afraid of change and pride ourselves on incorporating state of the art techniques and equipment in everything that we do. Our ideal candidate brings a positive attitude, a high sense of urgency and naturally provides world-class customer service. The ideal candidate also displays a high attention to detail, is adaptable to changes and has the ability to position our brand by standing out from our competitors. Our appointment setting team looks for go-getters who are able to meet targets by working under pressure.

I. Responsibilities:

• Must be able to handle 120+ calls a day and keep a competitive conversion rate.
• Able to meet daily and monthly targets of appointments booked.
• Greet customers as they pick up the phone and introduce themselves and the company.
• Identify lead opportunities and convert them into appointments as close to the call date as possible.
• Present products, services and promotions in a concise, clear and attractive manner in order to attract new customers and create brand loyalty to existing ones.
• Listen attentively and answer any questions that the potential patient asks to the best of ability
• Be an advocate of the brands we represent by conveying our company’s values in every interaction.
• Work together with leadership to improve own performance in order to achieve internal goals.
• Instill confidence for customers through clear and effective communication

II. Requirements:

• Potential appointment setters must have advanced communication (English) and interpersonal skills since you are working over the phone as the first contact for our potential patients. It is very important that you portray a pleasant and professional working ethic.
• Customer Service and sales oriented.
• Pay close attention to details because you have the responsibility to document accurately and provide all the information needed for an appointment to happen.
• Conform to our standards of technical proficiency as we utilize a web-based scheduling and POS system.
• Ability to multitask.
• Maintain a positive attitude while communicating or interacting with demanding customers.
• Active listening skills.
• Results and solutions oriented
• Adaptability to change
• Energetic and outgoing personality
• Go getter and competitive attitude
• Openness to feedback
• High integrity and critical thinking when making decisions.
• Advanced English level
• Proficient with Microsoft package

III. Education and Experience:

• 2+ years’ experience customer service experience, retention, collection or tech support in a call center environment is required.
• Setting appointments or cold calling preferred but not required

We offer:

• Eyecare benefit
• Educational Program
• Growth Opportunities
• On-site doctor
• Life insurance
• Discount program
• Referral program
• Transportation in Managua
• Meal subsidy
• Salary in US Dollars

Descripción

• Realizar las tareas de atención telefónica a los clientes, informando, tramitando o gestionando las diferentes solicitudes o reclamaciones de estos, canalizando las peticiones a las personas o departamentos correspondientes en caso de que sea necesario y actuando según las directrices y procedimientos establecidos, con el objetivo de lograr la satisfacción de los clientes y el cumplimiento de los estándares de calidad de la compañía.

Funciones

• Atender las solicitudes y reclamaciones de las clientes recibidas a través de los canales no presenciales (teléfono, correo electrónico, etc.) en los diversos procesos de su ámbito de responsabilidad (información, venta y postventa, etc.).
• Atender solicitudes de orientación médica telefónica, chat o video consultas.
• Mantener las relaciones internas y externas de carácter operativo y/o técnico, para intercambiar información, coordinar actividades y resolver incidencias
• Realizar las tareas administrativas de comprobación, verificación y grabación de la información facilitada por el cliente.
• Realizar las gestiones de carácter operativo o administrativo con interlocutores internos (otros departamentos, unidades técnicas, etc.) o externos (colaboradores, peritos, etc.).
• Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes realizadas.
• Realizar las tareas administrativas generales y específicas de la unidad que correspondan con su nivel y asignadas por el responsable.
• Disponibilidad para hacer turnos de 12 horas de forma rotativo.

Educación

• Mínimo Médico General con conocimientos en computación.

Experiencia

• Atención al cliente deseable.

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

Agents will be expected to provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace of the customer. The preferred persons will be responsible for ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.

Additionally, the Back Office and Email Customer Service Representative is expected to:

• Provide assistance to all customers
• When the queue permits, responsibilities include back office work
• Provide customers with a positive customer service experience
• Attain or exceed company goals/quotas
• Adhere to IBEX Nicaragua company policies and work standards
• When necessary the option to flex from backoffice, email, chat and voice lobs
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate your thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 35 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Great computer proficiency.
• Understanding of mobile applications and troubleshooting.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
• NO PREVIOUS WORK EXPERIENCE REQUIRED, although experience working in a BPO company handling non-voice (e-mail / chat) program/campaign is a plus.
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

Descripción

• Realizar las tareas de atención telefónica a los clientes, informando, tramitando o gestionando las diferentes solicitudes o reclamaciones de estos, canalizando las peticiones a las personas o departamentos correspondientes en caso de que sea necesario y actuando según las directrices y procedimientos establecidos, con el objetivo de lograr la satisfacción de los clientes y el cumplimiento de los estándares de calidad de la compañía.

Funciones

• Atender las solicitudes y reclamaciones de las clientes recibidas a través de los canales no presenciales (teléfono, correo electrónico, etc.) en los diversos procesos de su ámbito de responsabilidad (información, venta y postventa, etc.).
• Atender solicitudes de orientación médica telefónica, chat o video consultas.
• Mantener las relaciones internas y externas de carácter operativo y/o técnico, para intercambiar información, coordinar actividades y resolver incidencias
• Realizar las tareas administrativas de comprobación, verificación y grabación de la información facilitada por el cliente.
• Realizar las gestiones de carácter operativo o administrativo con interlocutores internos (otros departamentos, unidades técnicas, etc.) o externos (colaboradores, peritos, etc.).
• Proporcionar al cliente información veraz sobre los servicios solicitados y el seguimiento de las incidencias o solicitudes realizadas.
• Realizar las tareas administrativas generales y específicas de la unidad que correspondan con su nivel y asignadas por el responsable.
• Disponibilidad para hacer turnos de 12 horas de forma rotativo.

Educación

• Mínimo Médico General con conocimientos en computación.

Experiencia

• Atención al cliente deseable.

OFICIAL DE CALL CENTER

BANCO FICOHSA | MANAGUA, NICARAGUA

Objetivo del Puesto:

Atender las solicitudes, consultas y/o reclamos de clientes vía telefónicamente, a través de esta comunicación se deberá de brindar resolución y seguimiento a los casos recibidos, asegurando la calidad y tiempo de resolución de las gestiones ingresadas, considerando siempre el cumplimiento de los procesos, políticas y procedimientos de servicio al cliente de acuerdo a la normativa de transparencia.

Realizar venta efectiva a los clientes que nos contactan para cumplir con las metas establecidas por el negocio

Principales Funciones:

Atender solicitudes de gestiones, consultas o reclamo por teléfono brindando un servicio de calidad.

Cumplir con los indicadores de servicio establecidos en el call center.

Cumplir con la meta de colocación de productos que el banco estipule que deben de colocarse en el canal de call center.

Garantizar el cumplimiento de la normativa de transparencia, cumplimiento de los procesos, políticas y procedimientos del Call Center Nicaragua, durante el proceso de atención de gestiones.

Formación Académica:

Graduado de carreras de las ciencias económicas

Manejo de paquete office

Disponibilidad de horarios rotativos

Experiencia Profesional

1 año de experiencia en ventas y servicio al cliente

Competencias

Orientado a resultados

Comunicación

Tolerancia la presión del trabajo

Company’s overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary/Objective:

This position is responsible for all duties associated with the administration of telecommunications systems across multiple channels company wide, assisting the telecommunications Coordinator with daily tasks assigned to projects such as but not limited to new users onboarding, training, systems and Internet Service Providers management and providing technical support for all support applications in the company. The Telecommunications specialist follows up the day-to-day execution and monitoring of applications changes, performance, ad-hoc data analysis, reporting (daily, weekly, monthly, quarterly, etc.), troubleshooting of production issues, and operational support across multiple company departments.

Responsibilities:

• Execute Monthly Cost Reduction Audits and Enhancements that contribute to our main Profit Improvement Project.
• Takes on full day to day administration of the contact center and stores telephony software, ensuring optimal performance and functionality in all aspects such as design, creation, testing, maintenance and support of call routing, IVR flows, skills management, campaigns and UI Design.
• Manage Internet Service Providers ordering, installation, configuration, billing and enhancement projects.
• Perform continuous in-depth analysis of systems, applications and ISPs results and provide strategic solutions to improve performance.
• Provide in-depth reporting on software/applications data.
• Support and fulfill the users' day-to-day needs on all aspects of the support software and applications.
• Support the onboarding and training needs of new software/applications users.
• Perform software users' management ensuring proper access and permissions.
• Assist the Telecommunications Coordinator with data clean up, uploads, download and organization.
• Assist the IT Operations with the installation guidelines, set-up and requirements for each software or application.
• Assist the IT Operations with technical support and diagnostics for support systems and applications.
• Perform periodic tests and audits to guarantee optimal functionality of all support software.
• Pull data from systems and perform data analysis upon request.
• Documentation of system configurations and historical tracking of changes to strategies.
• Provide technical advice on new software and solutions discovery when necessary.
• Complete additional tasks assigned by the Telecommunications Coordinator and/or department manager.

Education and Experience:

• Bachelor's degree in computer science, Engineering or any related field is preferred.
• +1 year of experience in support with tickets and/or Tech Support
• Previous experience in Telecom Networking projects is a plus.
• Previous experience in project management roles is a plus
• Previous experience with billing support and handling provider requests.

Required Skills:

• High sense of organization and proactivity.
• Experience troubleshooting a variety of complex computer issues.
• Basic to intermediate knowledge of SQL.
• Advanced experience in Microsoft Excel and/or Google Sheets.
• Ability to work independently with minimum supervision.
• SCRUM agile project management framework.
• Ability to react quickly and effectively in a high pressure, time-sensitive environment.
• Business minded, self-motivated and works well with others.
• Upper-Intermediate to advanced English Level.
• Basic to intermediate knowledge of Networking is a plus.
• Programming experience and UI design is a plus.

We offer:

• Eyecare benefit
• Educational Program
• Growth Opportunities
• On-site doctor
• Life insurance
• Discount program
• Referral program
• Transportation in Managua
• Meal subsidy
• Salary in US Dollars

About The Company:

S&T Properties is a full-service rental management company that maintains vacation properties across Canada. We manage the entire rental operation from setting up new units to communication, property maintenance, and marketing. We are a small but dedicated team of professionals committed to efficiency, optimization and integrity. Our company is dedicated to the growth and development of each employee.

About the job

• Manage booking communication with all the guests through different channels.
• Receive phone calls from guests and troubleshoot issues
• Adjust prices in the calendar for the upcoming seasons
• Coordinate communication with the cleaning staff and assign tasks to them.
• Report maintenance issues and follow up with the different contractors
• Escalate resolution cases through the different booking platforms and follow up with the case managers
• Order supplies for the different properties
• Update the property management database
• List the new properties in the different booking platforms
• Coordinate different tasks for the project management of new properties

What we are looking for:

• Exceptional English - both written and spoken
• Exceptional customer service skills
• Ability to solve complex issues
• Ability to handle stressful situations
• Ability to understand new technology and adapt to fast-paced environments
• Positive attitude and willingness to always learn
• Hotel or property management experience is an asset

What we offer:

• Competitive wages
• Growth opportunities
• Benefits after 6 months
• Amazing team

Our Mission at ibex is Your Success!

ibex is recruiting customer service representatives.

About Ibex

ibex works undercover for some of the best companies in the world, delivering superior support to their customers -- it is our mission. We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.

Headquartered in Washington, D.C., ibex has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees.

Responsibilities

• Manage incoming calls and/ or chat from customers.
• Provide appropriate follow up which may include outbound calls.
• Assess customer’s needs and guide the customer accordingly.
• Maintains acceptable call lengths while remaining friendly, informative and helpful.
• Maintains productivity and quality standards.
• Demonstrates appropriate sense of urgency for customer responses.
• Escalates customer issues appropriately and correctly.
• Demonstrates timely accurate and professional customer service.
• Maintains a positive and professional demeanor and portrays the company in a positive light.
• Demonstrates knowledge and use of departmental resources, policies and procedures.
• All other duties as assigned.
  
  

Qualifications

Language/Communication Skills

• Ability to fluently speak and write English
• Ability to effectively communicate his/her thoughts in a well-organized understandable manner.
• Demonstrates clear and polite written and oral communication.
  
  

Technical Skills

• Ability to type 25 words per minute with 90% accuracy.
• Ability to effectively navigate the internet, email and instant messaging.
• Basic computer proficiency.
  
  

Customer Focus

• Demonstrates a strong customer Orientation.
• Takes ownership to follow up with customers to ensure their needs and expectations are satisfied and promises are kept.
  
  

Customer Interaction Skills

• Friendly and upbeat style.
• Displays helpfulness.
• Ability to empathize with customers.
• Ability to set expectations and deliver information in a positive and articulate way.
• Ability to handle irate customers effectively.
  
  

Problem-Solving Skills

• Investigates and take action to meet customer’s needs.
• Ability to use emotional intelligence to resolve customer’s issues.
• Solves routine problems effectively, gathering the information necessary from the customer.
• Applies systematic approach to solving problems.
• Ability to demonstrate critical thinking skills.
  
  

Interpersonal Skills

• Professional and positive interactions with others and is able to establish rapport quickly.
• Treats others with courtesy and respect.
• Able to adjust his/her behavior and communication to accommodate working styles and perspectives of diverse individuals.
• Ability to work with little or no supervision and operate within a team environment.
• Demonstration of resolution skills and capabilities within scope of job duties
  
  

Schedule Flexibility

• Ability to adapt to changes. (Working on different teams, line of businesses and on site)
• Must be able to work on any shift which may change from time to time (morning , afternoon or graveyard)
• Must be able to work full-time
  
  

Benefits

We offer our employees the following comprehensive benefits and incentives plan:

• Medical Insurance
• Paid Time Off
• Paid professional training
• Employee referral bonus plan
• Free Transportation

Customer Success Manager – Workflows & Sales Engineering

Full-time | Remote

Role Overview

The Customer Success Manager (CSM) designs, implements, and optimizes AI-powered workflows for enterprise customers and supports account executives during late-stage sales cycles. The role blends client communication, solution architecture, and execution oversight.

Core Responsibilities

Workflow Design

• Translate business objectives into scalable AI workflows.
• Define data inputs, integration points, and performance metrics with client technical teams.
  
  

Implementation & Adoption

• Lead end-to-end deployment plans, coordinating internal engineers and client stakeholders.
• Remove blockers, document configurations, and ensure on-schedule launches.
  
  

Sales Enablement

• Join sales calls to validate technical fit, outline implementation effort, and build prospect confidence.
• Provide demo environments or proof-of-concept configurations as needed.
  
  

Performance Optimization

• Track KPIs such as traffic, conversion, and revenue impact.
• Recommend and implement data-driven improvements.
  
  

Training & Documentation

• Deliver enablement sessions and write step-by-step guides for client teams.
• Turn successful rollouts into reusable playbooks.
  
  

Product Feedback

• Collect client insights and submit clear, prioritized requests to Product and Engineering.
  
  

Qualifications

• 5+ years leading SaaS implementations or workflow-driven projects (AI, automation, or data platforms preferred).
• 3+ years supporting enterprise accounts and managing multi-stakeholder relationships.
• Proven experience partnering with sales teams to close complex technical deals.
• Strong analytical skills; familiarity with SQL or Python is a plus.
• Excellent verbal and written communication, equally effective with business and technical audiences.
• Self-directed and adaptable, comfortable in fast-moving environments aligned to U.S. time zones.
  
  

Benefits

• Fully remote work with flexible scheduling.
• Collaborative, high-growth environment with close ties to product, engineering, and sales.