Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Introduction

• A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
• Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
• IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
  
  

Your Role And Responsibilities

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.

The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.

Your Primary Responsibilities Include

• Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
• Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
• Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
• Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
• Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
• Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

To Be Successful In This Role, You Should Demonstrate:

• BSc or MSc in a technical discipline
• Strong verbal and written communication skills
• Proven skills in solving technical problems and debugging
• An ability to quickly learn new technical skills and concepts. Product training will be provided.
• Interest in a customer-facing role
  
  

Preferred Technical And Professional Experience

• An understanding of the Business Intelligence Software and financial consolidation processes
• Troubleshooting expertise
• Databases (SQL Server Oracle, DB2)
• Windows Operating systems
• Advanced Microsoft Excel skills
• Network administration
• Web applications
• Previous experience with IBM Cognos Controller, Planning Analytics, or equivalent financial consolidation software is an asset

Description

The Regulatory Intelligence, Safety, and Compliance Team ensures Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task is classification of ASINs through several methods; including Rule Writing, manually reviewing each ASIN and using customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for regulatory purposes. This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and those appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.

We are looking for a front-line Team Manager to lead a team of 18 to 20 Sr. Associates to ensure proper coordination and expectations from our internal customers and external stakeholders are met. The tasks handled by this group have a direct impact on the product selection available on the Amazon catalog. As well as to develop and foster associate’s growth in their professional careers.

Roles And Responsibility

The Compliance Manager will be responsible for managing and supporting an operations team to quickly react to tasks related to product safety. Specific duties include:

• People development and process overview.
• Work with Program Teams in implementation of new operational activities, including training, SOP development, etc.
• Creation of controls and KPI’s to ensure compliance with Program and Operational requirements.
• Partner with other Compliance teams for risk mitigation.
• Creation and monitoring of Career Growth Plans for direct reports.
• People Management including the creation and monitoring of Career Growth Plans and Improvement Plans for gaps identified in production or associates’ performance.
• Mentor and guide Process Expert to manage quality, improve process efficiency and minimize variation. Conceptualize, design and deliver training to the team.
  
  

The Selected Candidate Should Own/exhibit The Following Behavioral Traits

• Excellent communication skills with the ability to communicate to all levels.
• Demonstrated ability to manage, motivate, and influence work behaviors.
• Demonstrated problem solving and analytical capability.
  
  

Prior Applying, Please Consider The Following

• Our production schedules are assigned based on business needs and organizational demands to meet global standards. Night and “graveyard” shifts are not available at this time for this role.
  
  

Basic Qualifications

• 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments.
• 1+ year(s) of continuous internal/external customer, stakeholder and escalation management.
• C1 English (advanced).
  
  

Preferred Qualifications

• University bachelor's degree completed in any field.
• Experience creating new programs, including goal development, team structure and data management.
• Working experience of MS Excel, SharePoint, Tableau, Power BI.
• Lean Six Sigma Yellow/Green belt.
• PMP Certified.
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Support Services Costa Rica SRL

Job ID: A2943992

• This position demands a professional with expertise in international logistics and customer service, capable of performing the following.

• Communicating effectively with partners, customers, and internal teams.

• Managing tasks with a results-oriented approach, ensuring processes meet deadlines and maintain accuracy.

• Adapting to unforeseen situations and contributing to international conferences, ensuring uninterrupted operations.

Education:

• Bachelor's degree in Engineering, Logistics, International Trade, International Relations, or Business Administration (completed or in progress).

Skills:

• Basic Excel proficiency.

• English (B2 level or higher).

Objetivo del puesto:

Identificar oportunidades e implementar procesos innovadores a través de alianzas estratégicas, incluyendo el diseño de proyectos y atracción de consultorías que contribuyan al posicionamiento de la organización como referente en temas de conservación y desarrollo sostenible. Las oportunidades y procesos desarrollados deberán contribuir con la sostenibilidad financiera de la organización.

Requisitos

Descripción del puesto:
Brindar una atención integral a los clientes externos e internos de la empresa de forma presencial y telefónica, además de brindar soporte en archivo, apoyo a diversos departamentos de la organización, control de suministros, coordinar y controlar los procesos de compras locales e internacionales, de importaciones y exportaciones desde la emisión de la orden de compra hasta el ingreso o salida del Almacén, cumpliendo con los requisitos internos de la compañía de precio, calidad y cumplimiento en los niveles de stock requeridos.

Requisitos:
• Técnico o estudiante avanzado de Bachiller Universitario en Aduanas, Comercio
Internacional, Administración de Empresas, Logística u otro afín.
• Experiencia al menos 2 años en posiciones de servicio al cliente, atención telefónica, gestión administrativa, compras locales e internacionales, importación, logística o gestión de la cadena de suministro.
• Deseable: Experiencia con agencias aduanales y navieras, aranceles aduanales, impuestos, liberación de embargos, regulaciones nacional e internacional, acuerdos internacionales.
• Manejo de programas informáticos: Microsoft Office / Deseable: Net Suite, ATV.
• Inglés conversacional y escrito 90%.
• Habilidades de negociación, numéricas y analíticas, proactividad, atención al detalle y adaptabilidad.

Ubicación: El Coyol de Alajuela.

Horario: Lunes a viernes de 7:00 am a 5:00 pm.

Contáctenos
Aplique: enviando su CV al correo rh-cr@juturna.com

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The FinCare Coordinator I manages follow up of Smartsheet FinCare team inbound Customer service ticket queries, phone calls, and voicemails. You will be the first line of interaction with all Finance queries regarding Smartsheet. The FinCare Coordinator 1 helps with customer questions, employee inquiries, and other assignments.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

You will report to our Manager of FinCare located in our Costa Rica, San José office.

You Will

• Provide the standard for a great Smartsheet Customer experience.
• Respond to Customers within 24-48 hours of an inquiry coming in.
• Communicate with Customers by phone and email.
• Answer Customer payment and invoice questions.
• Assist Customers with desired changes to their account.
• Assist Smartsheet Employees with questions, and problems.
• Resolve difficult or complicated challenges diplomatically to best assist the Customer and Smartsheet.
• Quality of work to include timeliness, completeness, and accuracy.
• Other tasks as assigned.
  
  

You Have

• Experience with Service Ticket/Case systems.
• Experience with ERP systems.
• Experience with Data Entry.
• Established Customer Service experience.
• Excellent verbal and telephone skills.
• Typing skills with the ability to type 50+ words per minute with high accuracy.
• Regular and predictable attendance is a function of the job.
• Diligently attend to details and pursue quality in accomplishing tasks.
• Bachelor's degree or equivalent work experience.
  
  

Perks & Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)
  
  

Get To Know Us

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

APPLY HERE: https://job-boards.greenhouse.io/smartsheet/jobs/6539706