Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Resumen

¿Cuál es el rol?

El Analista Logístico supervisa regularmente la cadena de suministro de la empresa, identificando áreas donde el flujo de productos podría interrumpirse y formas de mejorar los procesos y procedimientos para entregar los productos a nuestros clientes de manera más rápida y económica. Cuando surgen problemas en la cadena de suministro, el Analista Logístico utiliza sus amplios conocimientos y habilidades para encontrar soluciones que minimicen las interrupciones. Algunas de las funciones que supervisan los Analistas Logísticos incluyen la disponibilidad de productos, la confiabilidad del transporte, el control de inventario, los pedidos pendientes y las tasas de cumplimiento.

Responsabilidades

¿Cómo agregarás valor?

• Recolectando y analizando datos logísticos para evaluar cada paso de la cadena de suministro.
• Liderando todos los aspectos del proceso de flujo de productos, desde la adquisición de materiales hasta la entrega final.
• Actualizando bases de datos con información logística.
• Desarrollando, evaluando y revisando políticas, procedimientos y planes logísticos (realizando órdenes de compra para móviles y fijos).
• Investigando problemas para identificar posibles fallas y abordarlas de forma preventiva.
• Manteniéndose al día con las últimas innovaciones en logística y lo que están implementando los competidores.
• Atendiendo interrupciones rutinarias e inesperadas para mantener el movimiento de productos.
• Elaborando informes gerenciales de antigüedad, devoluciones y stocks.
• Gestionando la herramienta de planificación Galileo para móviles y fijos.
• Realizando análisis para determinar la necesidad del producto en el momento adecuado, teniendo en cuenta los SLA de cada proveedor según el pronóstico.
• Liderando el proceso CPFR (Colaboración, Planificación, Pronóstico y Reabastecimiento) con comercial y marcas.
• Realizando cualquier otra tarea asignada relacionada con el área logística, de acuerdo con las necesidades del negocio.
  
  

Calificaciones

¿Qué necesitarás?

• Ser estudiante avanzado de Administración de Empresas, Cadena de Suministro u otras áreas afines.
• Se considerará formación técnica u otra especialidad si se cuenta con experiencia extensa en cadena de suministro (más de 2 años) y un historial comprobado de resultados.
• Dominio avanzado de Excel.
• Se valora experiencia en análisis con Power BI, Tableau u otras herramientas similares.
• Experiencia en planificación de la demanda y estrategias.
• Nivel de inglés intermedio o avanzado.
• Nivel nativo o avanzado de español.
• Actitud resolutiva y orientada a encontrar soluciones.
• Orientación al servicio al cliente.
• Excelentes habilidades interpersonales.

La persona a cargo de la Gerencia de Alimentos será responsable de asegurar que las necesidades de nuestros clientes en el restaurante se prevean y satisfagan, siempre manteniendo los estándares de servicio establecidos. Esto incluye la implementación y supervisión de los procedimientos internos, los procesos de limpieza y la cultura organizacional. Además, deberá monitorear y actualizar constantemente los sistemas operativos y de reservas.

Requisitos:

•Experiencia de 2-3 años en Administración de Alimentos y Bebidas.

•Formación en Administración hotelera, gastronomía o afines.

•Dominio en gestión de costos , escandallos, análisis financieros y manejo de presupuestos.

•Alto nivel de organización, liderazgo y comunicación efectiva en equipos dinámicos.

•Conocimiento en redes sociales, generación de contenido y tendencias del sector.

•Manejo de sistemas de hotelería (Skill*)

•Inglés

Organizational Setting

FAO is a specialized agency of the United Nations (UN) that leads international efforts to defeat hunger.

FAO’s goal is to achieve food security for all and make sure that people have regular access to enough high-quality food to lead active, healthy lives. With 195 Members - 194 countries and the European Union, FAO works in over 130 countries worldwide.

The main aim of the FAO Country Offices, which are headed by FAO Representatives (FAORs), is to assist governments to develop policies, programmes and projects to achieve food security and to reduce hunger and malnutrition, to help develop the agricultural, fisheries and forestry sectors, and to use their environmental and natural resources in a sustainable manner.

Specific Activities Of The Country Offices Include

• Implementing FAO's field projects and participating in the development of the Field Programme by identifyingand formulating new projects and liaising with local donor representations.
• Helping governments to prevent and assess the damage of disasters and assisting them in the reconstruction and rehabilitation of the agricultural sector.
• Carrying out public awareness activities and support important FAO campaigns such as the World Food Day (WFD).
• Providing assistance to technical and investment missions from FAO headquarters and from Regional or Subregional Offices to the country.
• Serving as a channel for FAO's services to governments and other partners (donors, non-governmental organizations (NGOs), civil society organizations (CSOs), research institutions, etc.).
• Keeping FAO informed of major social and economic developments in the country and monitoring the situation of the agriculture sector in the country.
• Acting as FAO Representative to host governments and all partners involved in FAO activities.
  
  

The position is located in San José, Costa Rica.

Reporting Lines

The FAO Representative (FAOR) manages and is accountable for the FAO country programme, office, resources and staff. He/she reports to and works under the overall guidance and supervision of the Assistant Director-General/Regional Representative (ADG/RR) and, where applicable, under the technical supervision of the Subregional Coordinator. The FAOR works closely with the Regional Leadership Team and is supported by the Regional/Subregional Office and headquarters' technical, administrative and operational staff, as appropriate.

The FAOR also reports periodically to the Resident Coordinator (RC) on his/her respective contributions to the United Nations Country Team (UNCT) and works towards the implementation of the United Nations Sustainable Development Cooperation Framework (UNSDCF), and is an active and accountable member of the UNCT as defined in the approved 'Management and Accountability Framework' that operationalizes the RC/UNCT relationships, in accordance with the UN General Assembly resolution 72/279, and is also an active member of the Humanitarian Country Team, where relevant.

Technical Focus

The FAOR leads FAO's response to national priorities and sustainable development challenges to advance the 2030 Agenda, as well as to advocate for action aimed at accelerating the realization of the Sustainable Development Goals (SDGs), as established in FAO's Country Programming Framework (CPF) and in line with the FAO Strategic Framework, with particular focus on the Programme Priority Areas (PPAs). The FAOR is entrusted with leading FAO's contributions to the UNSDCFs.

Key Results

The FAOR successfully leads and manages the FAO Country Office and effectively represents FAO in his/her country(ies) of accreditation, developing, maintaining and enhancing collaboration with the host government and other key stakeholders on development and humanitarian issues.

Key Functions

Represent and advocate the work of the Organization:

• Represent FAO towards national authorities, partners and stakeholders.
• Advocate FAO's policy positions in the relevant national fora, represent FAO in the national media, and implement a proactive communications strategy to raise awareness of FAO with the general public.
• Support UN joint communication efforts and speak with 'one voice' in delivering the 2030 Agenda.
• Facilitate timely access by national stakeholders to FAO's knowledge resources and global public goods.
• P rovide leadership on food security and agriculture policy, as well as operational matters within the Resident and Humanitarian Coordinator System.
• Lead the overall emergency response preparedness, coordination and response at the country level, in cooperation with the government, UN Country Team/Humanitarian Country Team and Cluster/sector activities and related resource mobilization efforts.
  
  

Develop And Operationalize The CPF Derived From UNSDCF

• Support the country's efforts towards the achievement of the SDGs, in line with FAO's mandate and Strategic Framework.
• Lead, in line with national priorities and in consultation with national stakeholders and partners, the timely development of the CPF and the Country Work Plan (CWP) in accordance with, and as derived from, the UNSDCF process and related FAO programmes, projects and/or other activities (such as normative and policy functions).
• Lead the analysis of the country situation, providing, when necessary, updates and alerts on key events and trends, including for the UN Common Country Analysis (CCA).
• Lead FAO's contribution to the UN common planning and programming frameworks, i.e. CCAs, UNSDCFs (former UNDAFs),'Consolidated Appeals Processes (CAPs), Humanitarian Action Plans, Flash Appeals, Joint Programmes, etc.
• Advise and collaborate with internal partners to raise awareness of country priorities and needs, band support their inclusion in corporate and regional policies.
• Lead the dialogue and liaise with national government authorities on issues of FAO's mandate.
  
  

Build Partnerships And Mobilize Resources

• Support the operationalization of the CPF and the UNSDCF.
• Support the establishment of effective partnerships and collaborations with governments, donors, civil societies, NGOs, the UN and other international organizations.
• Lead country-level mobilization of extrabudgetary resources, making maximum use of the expertise available in the Decentralized Offices.
• Support the Resident/Humanitarian Coordinator in strategically positioning the UN in the country and in joint UN resource mobilization efforts.
  
  

Programme Implementation And Monitoring

• Ensure that programmes are managed and monitored effectively and in compliance with corporate policies, as well as procedures.
• Mobilize technical backstopping to FAO projects, in line with corporate norms, standards and procedures.
• Provide (when requested), technical support services in FAO's areas of competence in the country(ies) of assignment, as well as other countries of the subregion. Operate as budget holder for national projects entrusted to him/her.
• Oversee the effective implementation of FAO programmes and projects, lead periodic reviews, monitor the CPF and FAO components in the UN Sustainable Cooperation Frameworks and Joint Programmes, and ensure timely reporting, including to the Resident/Humanitarian Coordinator, as well as the UN Country Team on jointly agreed results.
• Report results as per corporate reporting requirements in a timely manner.
• Address issues in real-time to minimize reputational and financial risks for FAO.
  
  

Effectively Manage The Office, Personnel And Financial Resources

• Lead and manage the Country Office and ensure effective, as well as efficient use of human and financial resources, in line with corporate policies and administrative procedures, ensuring that internal control mechanisms are in place and enforced.
• Manage all matters related to the security and safety of FAO personnel and their eligible dependents whilst ensuring full adherence to the UN Security Policy, rules and regulations, as well as to security-related instructions issued by FAO.
• Improve the observance of legal, statutory or regulatory obligations; FAO's ethical standards and its internal Human Resources rules and policies, including the application of FAO zero tolerance policies on prevention of sexual abuse and harassment and gender parity. Promote and nurture staff development in addition to welfare.
• Identify and implement effective and efficient controls that better respond to operational risks faced in achieving FAO's objectives, including preparation and implementation of Anti-Fraud Control plans.
• Maintain and improve the reliability, appropriateness and timeliness of financial and non-financial information.
• Reduce losses and waste of assets, as well as resources, whether through misdirected effort, avoidable errors, mismanagement, abuse or fraud.
• E nsure that a gender focal point is designated as required by the FAO Gender Equality Policy.
• Sustain and increase the confidence among Members and other stakeholders in the reliability, resilience and efficiency of FAO's management systems.
  
  

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

• Advanced university degree in an area related to the activities of the Organization, e.g. agriculture, forestry, fishery or rural development, etc.
• Ten years of relevant experience in planning, formulation, implementation, monitoring and evaluation of field programmes.
• Working knowledge (proficiency - level C) of English and Spanish.
  
  

Technical/Functional Skills

• Work experience in more than one location or area of work, particularly in field positions is essential, in both programmatic areas and fostering government relationships.
• Extent and relevance of experience in developing and managing country field programmes from design to delivery (programme/project identification, formulation, analysis, planning, implementation, monitoring and evaluation).
• Extent and relevance of experience in the coordination and/or management of technical cooperation projects and programmes, including emergency, recovery and rehabilitation related programmes.
• Demonstrated experience in resource mobilization.
• Extent and relevance of experience in negotiating and cooperating with national governments, intergovernmental organizations and other institutions, as well as in designing collaborative networks and joint programmes.
  
  

Job Posting

16/Jun/2025

Closure Date

14/Jul/2025, 4:59:00 PM

Organizational Unit

FLCOS FAO Representation in Costa Rica, Regional Office for Latin America and the Caribbean (RLC)

Job Type

Staff position

Type of Requisition

Senior-level

Grade Level

P-5

Primary Location

Costa Rica-San Jose

Duration

Fixed term: Two years with possibility of extension

Post Number

0136514

CCOG Code

1A11

• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture
• Qualified female applicants, qualified nationals of non-and under-represented Members and persons with disabilities are encouraged to apply
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality
• FAO staff are subject to the authority of the Director-General, who may assign them to any of the activities or offices of the Organization.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize the greatest contributions to the company can come from anywhere in the organization, and we know that the next one could be yours!

Whats unique about this job (What you’ll do)

The Member Experience Project Manager is responsible for leading projects from inception to completion, ensuring they generate value beyond mere coordination. This role demands accountability, proactive problem-solving, and adherence to the Project Management Process, including timely communication, structured planning, and rigorous execution

Responsibilities

•Ensure Full Accountability: Take ownership of projects from initiation to completion, ensuring they add value beyond basic coordination.

•Follow the Project Management Process: Adhere to established protocols, including timely brief confirmations, structured planning, and execution.

•Define Clear Objectives & Deliverables – Establish project goals, scope, deadlines, and key milestones, ensuring alignment with stakeholders.

•Lead & Facilitate Communication – Act as the primary liaison between teams, ensuring clarity, timely updates, and proactive issue resolution.

Required Qualifications

• Bachelor’s degree in Business Administration, Marketing, Project Management, or a related field.
• Proficient in English (verbal and written) to effectively communicate with diverse stakeholders.
• Minimum of 3-5 years of experience managing cross-functional projects with multiple stakeholders.
• Proficiency in project management tools such as Asana, Monday.com, Trello, or Jira.

Some important intangibles

• Strong organizational and time management skills to prioritize tasks, manage multiple projects, and meet deadlines.
• Analytical and problem-solving mindset to identify risks, anticipate challenges, and propose data-driven solutions.
• Excellent interpersonal and leadership skills to lead meetings, facilitate collaboration, and drive team alignment.
• Ability to work in a fast-paced environment, adapt quickly, manage change, and deliver results under pressure.

Our Commitment

We not only embrace and celebrate the diversity of our membership base and communities but also strive to achieve the same in our employees. At PriceSmart, we are committed to equal employment opportunity, regardless of race, color, religion, national origin, gender, sexual orientation, age, disability, veteran status, or any other class protected by applicable law. We are proud to be an equal opportunity employer.

Get to know us

PriceSmart was founded with a purpose: to inspire and impact the lives and businesses of our Members, our employees, and our communities through the ethical delivery of the best quality goods and services at the lowest possible prices.

Throughout the years, we have constantly asked ourselves how we can do more and have a greater impact. We want to prove that we are a company that can grow, be profitable, and do good in the world, and we have learned that it takes a great organizational culture to achieve that goal.

At PriceSmart, you can look forward to company events, anniversaries celebrating our employees with more than 20, or 30 years of tenure, volunteering and learning opportunities, and just a great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge of building our own culture is on all of our shoulders. That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be, in any of our 13 countries.

Position Overview

Give strategic support to the PACS, supporting plans and alignment with bottlers, leading the execution of sustainably initiatives, and building different way to report and communicate. Position requires monitoring regional news, political developments, and tracks legislation relevant to Traditional Trade.

Function Related Activities/Key Responsibilities

• Follow-up to internal and external teams (partners) in the execution of monthly goals.
• Execution of communication plans related to the WWW project.
• Mapping and updating of Key Stakeholders and elaboration of proposals for messages and action plans.
• Communication Programs for ESG project
• Give strategic and operational support to the PACS Director, monitoring and coordinating executions of Traditional Trade programs with the communities.
• Support on reporting and analysis data of PACS programs with the Traditional Trade.
• For this project we are talking about “Community Refreshment Centers” putting the community on front. We need to understand and consider the small retailers and community needs under this new normality. Fresh point of view, new way of engagement with the communities and ability to do things in a remote mode will be a main driver to achieve our objectives. We need a renewal and fresh sight of how we can add value to the communities through the Traditional Trade.
  
  

Education Requirements

• Minimum Required: Bachelor’s degree in progress
  
  

Degree or University in Communications

Related Work Experience

• Experience is not required.
  
  

Functional Skills

• Project management skills, with clear understanding on how projects contribute to business success
• Strong communication, collaboration, interpersonal skills Problem-solving mindset with strong Analytical Skills,
• Problem solving mindset, and the ability to build up simple plans that can be easily understood by frontline salespeople and customers.
  
  

Hard Skills

• Excel & Power Point
• Power BI (Mid - High level)
• Communication Skills
• English – Intermediate level
  
  

Skills

organization

Are you passionate about precision and making sure every detail is just right? We're on the lookout for a sharp, detail-driven professional to take on a pivotal role in our logistics team. As a Transportation Monitoring Associate, you'll be at the heart of our operations—verifying shipment locations, tracking deliveries in real time, and ensuring everything runs like clockwork. If you're highly organized, proactive, and thrive in a fast-paced environment where accuracy matters, this is your chance to make a real impact. Join us in keeping our supply chain strong, our clients satisfied, and our standards unmatched.

Responsibilities

Verify shipment Locations: Ensure the accuracy of pickup and delivery locations for all shipments, verifying that details are correct before and after dispatch.

Monitor shipments: Track the status and progress of shipments in real time, ensuring that they are on schedule and reporting any potential delays or issues.

Identify and resolve Issues: Investigate any discrepancies in shipments or potential quality concerns and work with relevant teams to resolve them promptly.

Customer communication: Occasionally interface with customers to communicate updates, resolve complaints, or answer questions about their shipments.

Qualifications

Attention to detail: Strong ability to focus on details and ensure accuracy in shipment records and tracking.

Organizational skills: Ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.

Problem-solving skills: Proactive in identifying potential issues and finding solutions to ensure smooth operations.

Strong communication: Clear written and verbal communication skills for interacting with team members, management, and occasionally customers.

Experience in logistics/transportation: Previous experience in quality assurance or logistics is a plus, but not required for entry-level candidates.

Adaptability: Comfortable working in a dynamic environment with changing priorities and demands.

English proficiency is a must!

Ready to join our team?

If you’re detail-oriented, organized, and ready to make a difference in the logistics and transportation industry, we’d love to hear from you! Apply today or share this post with someone you think would be a great fit.

This is an on-site full time position in Escazú, SJ.

Objetivo

Identificar y desarrollar estratégicamente oportunidades en nuevos mercados con nuevos productos, asegurando la efectividad en la planificación y control de presupuestos, potencializar relaciones con clientes actuales y futuros mediante políticas comerciales efectivas, fomentando el trabajo en equipo y la responsabilidad en los colaboradores para garantizar la satisfacción del mercado.

Formación Académica

Profesional en áreas de Administración de Empresas, Mercadeo, Comercio Internacional o carreras afines.

Grado de Maestría en especialidades afines al puesto. (Deseable)

Experiencia Deseada

· Mínimo 5 años de experiencia gerencial en ventas, comercio internacional en empresas de consumo masivo en la región.

· Experiencia en negociaciones con distribuidores y cuentas clave.

· Experiencia en el mercado estadounidense.

· Experiencia en canales de comercialización.

Requisitos

· Conocimiento en la elaboración de precios y accesos al mercado.

· Disponibilidad de viajar fuera del país. (Pasaporte y VISA al día)

· Manejo de técnicas digitales como IA para inmersión de mercados.

· Paquete de Office – Avanzado.

· Inglés – Avanzado.

Competencias

· Capacidad de resolución de problemas.

· Liderazgo estratégico.

· Trabajo en equipo.

· Negociación.

· Planificación.

Resumen

Si está buscando un desafío en un entorno rápido en la industria de servicios de aviación, está motivado para trabajar en una empresa multicultural y en una posición que le permita poner sus ideas en práctica, esta será una excelente oportunidad para usted.

PRINCIPALES RESPONSABILIDADES

• Inspeccionar y verificar la documentación del pasajero.
• Emitir pases de abordaje y reprograma a los pasajeros, afectados por interrupciones o cancelaciones de vuelos.
• Gestionar el procedimiento de equipaje de los pasajeros, incluido el manejo y el cálculo de tarifas si corresponde.
• Ayudar a los pasajeros según sea necesaria través de los procesos de llegada y registro, incluido el apoyo para pasajeros con necesidades especiales, como menores de edad, no acompañantes (UM), pasajeros VIP y pasajeros que necesitan asistencia con sillas de ruedas.
• Ayudar a los Agentes de Rampa a garantizar que las sillas de ruedas, coches, y maletas facturadas (habilitadas a través de la seguridad) estén disponibles para facilitar a la salida y entregar a los pasajeros a la llegada.
• Operar el equipo de Software para la reservación y emisión de boletos específico del operador.
• Producir toda la documentación requerida relacionada con el trabajo.
• Otras tareas que le sean asignadas.
  
  

Perfil

• Bachiller en Educación Media.
• Apasionado por el Servicio al Cliente y con experiencia comprobable.
• Dominio del idioma Inglés. (Frances es un plus).
• Contar con visa americana.
• Capacidad para seguir procesos y procedimientos y aplicar un enfoqué flexible cuando sea necesario.
• Flexible para trabajar en varias jornadas y horarios (días, noches, madrugadas, fines de semana, días festivos).
  
  

En Swissport, creemos en la diversidad, la igualdad de oportunidades y el poder de nuestros valores para impulsar nuestro éxito. Nos comprometemos a ofrecer un lugar de trabajo que fomente la inclusión y en el que todos los solicitantes cualificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano.

Visite nuestro sitio web en https://careers.swissport.com para obtener más información sobre la vida en Swissport.

Únase a Swissport hoy mismo y forme parte de un equipo que conecta el mundo de la aviación.

Somos Dreamport (www.dreamport.me), una plataforma en línea que te ayudará a construir tu propio negocio de viajes. Ofrecemos capacitación profesional gratuita y te proporcionamos todas las herramientas necesarias para comenzar a trabajar como Asesor/a de Viajes Independiente, con la posibilidad de ganar entre 500 y 700 USD en comisiones por ventas, de forma remota, completamente en línea y desde cualquier lugar del mundo.

Nuestros beneficios:

➢ Esquema de ingresos y comisiones motivador.

➢ Trabajo 100% remoto.

➢ Vinculación con una organización global de viajes con 20 años de experiencia en el mercado.

➢ Experiencia práctica con tendencias innovadoras que están marcando la industria.

➢ Amplio programa de Promociones y Recompensas.

➢ Oportunidades de crecimiento y desarrollo profesional.

➢ Participación en proyectos de alcance global.

En este rol, tú:

➢ Recibirás y gestionarás solicitudes de clientes interesados en comprar boletos de avión y paquetes turísticos.

➢ Ayudarás a los clientes a elegir la mejor opción disponible.

➢ Utilizarás uno de los motores de reservas y ventas más avanzados del mercado.

➢ Construirás relaciones de confianza y colaboración a largo plazo con los clientes.

➢ Participarás en sesiones de formación y desarrollo continuo.

➢ Asistirás a un programa inicial gratuito de capacitación profesional de 2 semanas.

➢ Contarás con apoyo 24/7 por parte de entrenadores y asesores de clase mundial.

Requisitos del rol:

➢ Disponibilidad de horarios flexible.

➢ Enfoque en resultados y crecimiento profesional.

➢ Actitud ambiciosa.

➢ Capacidad para trabajar bajo presión.

Nota: El ingreso promedio de un Asesor/a de Viajes Independiente se calcula en base al número promedio de ventas mensuales por asesor/a y la comisión promedio que pueden recibir por cada venta.

OBJETIVO GENERAL DEL PUESTO

Gestionar la implementación de proyectos de ingeniería e iniciativas de mejora continua a nivel organizacional, con el objetivo de optimizar los sistemas, procesos y recursos en las áreas productivas. Liderar la cultura Lean a través de metodologías estructuradas que generen mejoras sostenibles en productividad, calidad, eficiencia y reducción de desperdicios.

RESPONSABILIDADES Y DEBERES

• Gestionar la implementación de proyectos de mejora orientados a incrementar la productividad, reducir el desperdicio y optimizar los procesos operativos.
• Aplicar metodologías de mejora continua (como Lean Six Sigma) en las etapas de definición, medición, análisis, mejora y control de procesos (DMAIC).
• Liderar el programa GPS (Griffith Production System) impulsando una cultura organizacional basada en la mejora continua y en la solución estructurada de problemas.
• Diseñar e implementar planes estratégicos anuales para la mejora del programa GPS y GPE en toda la organización.
• Liderar el programa GPE (Griffith Performance Excellence), asegurando la identificación, priorización, definición, ejecución, control y reconocimiento de proyectos e iniciativas de manera estructurada y confiable. Además, desarrollar las competencias del personal para la implementación sistemática de estos proyectos, con el objetivo de generar beneficios sostenibles para la organización.
• Diseñar e impartir capacitaciones en herramientas de manufactura esbelta y mejora continua a colaboradores de todos los niveles de la organización.
• Evaluar la viabilidad técnica y económica de iniciativas de mejora, asegurando su alineación con los objetivos estratégicos del negocio.
• Medir y reportar el impacto de los proyectos en indicadores clave como productividad, OTIF, costos operativos, reprocesos y reclamos de clientes.
• Elaborar y presentar informes de ahorro fiscal derivados de los proyectos implementados.
• Liderar el área de capacitación y entrenamiento, asegurando el desarrollo técnico y operativo del talento humano de la organización.
  
  

EDUCACIÓN

• Maestría en áreas relacionadas a procesos de manufactura.
• Certificación Six Sigma Black Belt.
  
  

EXPERIENCIA

• Mínimo cinco años de experiencia en puestos similares o en gestión de proyectos de mejora continua.
• Experiencia comprobada en la implementación de herramientas Lean Six Sigma y en la administración de proyectos con enfoque en productividad, reducción de costos, calidad e indicadores operativos.
• Conocimiento en programas de BPM y aplicación de análisis de causa raíz y resolución de problemas en planta.
  
  

Conocimientos Adicionales

• Manejo avanzado de Microsoft Office (Excel, Word, PowerPoint, Project, Visio).
• Manejo de software estadístico como MINITAB.
• Mapeo de procesos, análisis de datos, herramientas visuales y metodologías Lean.
• Inglés avanzado
  
  

Condiciones de Trabajo

Horario regular de lunes a viernes, de 8:00 a.m. a 5:00 p.m., con disponibilidad para trabajar en otros horarios según lo requieran proyectos o actividades específicas. El puesto combina trabajo en oficina con presencia constante en planta para seguimiento de proyectos y acompañamiento en campo.

Contamos con paquete de beneficios competitivo

Description

The Regulatory Intelligence, Safety, and Compliance Team ensures Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task is classification of ASINs through several methods; including Rule Writing, manually reviewing each ASIN and using customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for regulatory purposes. This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and those appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.

We are looking for a front-line Team Manager to lead a team of 18 to 20 Sr. Associates to ensure proper coordination and expectations from our internal customers and external stakeholders are met. The tasks handled by this group have a direct impact on the product selection available on the Amazon catalog. As well as to develop and foster associate’s growth in their professional careers.

Roles And Responsibility

The Compliance Manager will be responsible for managing and supporting an operations team to quickly react to tasks related to product safety. Specific duties include:

• People development and process overview.
• Work with Program Teams in implementation of new operational activities, including training, SOP development, etc.
• Creation of controls and KPI’s to ensure compliance with Program and Operational requirements.
• Partner with other Compliance teams for risk mitigation.
• Creation and monitoring of Career Growth Plans for direct reports.
• People Management including the creation and monitoring of Career Growth Plans and Improvement Plans for gaps identified in production or associates’ performance.
• Mentor and guide Process Expert to manage quality, improve process efficiency and minimize variation. Conceptualize, design and deliver training to the team.
  
  

The Selected Candidate Should Own/exhibit The Following Behavioral Traits

• Excellent communication skills with the ability to communicate to all levels.
• Demonstrated ability to manage, motivate, and influence work behaviors.
• Demonstrated problem solving and analytical capability.
  
  

Prior Applying, Please Consider The Following

• Our production schedules are assigned based on business needs and organizational demands to meet global standards. Night and “graveyard” shifts are not available at this time for this role.
  
  

Basic Qualifications

• 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments.
• 1+ year(s) of continuous internal/external customer, stakeholder and escalation management.
• C1 English (advanced).
  
  

Preferred Qualifications

• University bachelor's degree completed in any field.
• Experience creating new programs, including goal development, team structure and data management.
• Working experience of MS Excel, SharePoint, Tableau, Power BI.
• Lean Six Sigma Yellow/Green belt.
• PMP Certified.
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Support Services Costa Rica SRL

Job ID: A2943992

Job Description:

The Human Resources Global Services (HRGS) team is a very dynamic organization committed to provide the best service to our employees. We are also in a journey of continuous improvement, in which we are always looking for new and creative solutions to optimize the way we work. That is how we have been able to achieve the highest levels of quality and efficiency. A very strong teamwork spirit is the foundation of this team, as working as a team has been the key to our success. This position is a fungible role that is expected to follow a learning path across the different areas of expertise managed by the HRGS team. Over time, the person selected for the position will be certified in a variety of processes which will allow them to gather a holistic view of the overall operations and be able to support several tasks.

Responsibilities Include But Are Not Limited To

• Responsible for the resolution of internal customer queries regarding benefits and other internal programs.
• Gathers and clarifies feedback and other information from internal customers through various methods, researches guidelines, and responds to inquires promptly.
• In dealing with more complex queries, may be involved with other customers within or across different functions.
• Provides resolution to managers, employees, and other customers regarding company or benefits' policies.
  
  

Behavioral Traits Required

• Attention to detail and willing to deliver quality output whilst working under pressure and to tight timelines.
• Effective change management to deal with ambiguous scenarios and achieve effective solutions.
• Cognitive flexibility to learn fast and adapt to new environments.
• Good communication and collaboration skills are required in order to support the regional requirements, suppliers and remote team partners.
• Planning structure and excellent time management are needed.
• Problem Solving through standard methodologies such A3 is expected.
• Willing to be versatile coping with ambiguity and work odd hours when required.
• Continuous Learning orientation to implement scalable solutions based on process connections and end to end mindset.
• Customer service and consultation skills to resolve employees in queries.
  
  

Qualifications

Minimum qualifications are required to be initially considered for this position. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Minimum Qualifications

• Must be an active student pursuing last year of career, or must possess a bachelor's degree in Business Administration, Industrial or Systems Engineering, Statistic, Psychology, or related fields
• 1+ years of experience performing administrative/back office and/or customer service tasks for different stakeholders.
• Advanced English level to document, attend conference calls, respond to emails/tickets and deliver presentations to HR partners and other stakeholders.
• Must have permanent-unrestricted right to work in Costa Rica.
  
  

Preferred Qualifications

The following preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates:

• Intermediate Excel skills are desirable.
• Automation capabilities in tools such as Macros, Power query or similar.
• Experience in HR Ops.
  
  

Job Type

College Grad

Shift

Shift 1 (Costa Rica)

Primary Location:

Costa Rica, San Jose

Additional Locations:

Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

Meet the Team

The Global ER team is part of Cisco’s People & Communities (P&C) organization and is responsible for the fair and respectful treatment of employees through the investigation of workplace complaints and advising on multifaceted highly complex employment matters

Your Impact

Seeking an experienced Human Resources (HR) professional with a strong Employee Relations (ER) investigations background to join a dynamic team in a fast-paced environment.

The Employee Relations Consultant will:

• Conduct ER investigations and recommend appropriate actions consistent with Cisco’s policies and practices.
• Maintain comprehensive case records and document investigation findings.
• Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively.
• Remain respectful and empathetic in face of difficult and uncomfortable situations surrounding an investigation.
• Advise on disciplinary action recommendations for matters handled by other groups.
• Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation.
• Coach and counsel management and employees daily on a variety of complex ER case matters.
• Consult and collaborate with Global ER, P&C peers, Country support/acceleration, Employee Legal team and other cross-functional team members and partners.
• Communicate with all levels of the enterprise, including executive management.
• Research and apply regional or country requirements as they relate to employment-related case management, programs, policies, tools and processes.
• Participate in the improvement, design and education delivery of global programs managed within the team.
• Uphold and integrate Cisco’s Guiding Principles in all actions, decisions and interactions.
• Foster a culture of integrity, respect, and accountability in every aspect of Employee Relations.
  
  

Minimum Qualifications

• A bachelor’s degree or equivalent work experience in Human Resources, Business Administration, Psychology, or related field.
• 4-6+ years of Human Resources or Employee Relations experience, with at least 3 years of investigation experience.
• 2+ years’ experience working in multi-national company.
• Strong knowledge of employment and labor laws, compliance requirements and cultural practices across LATAM countries, with a particular focus on Mexico and Costa Rica.
• Advanced proficiency in English and Spanish language skills (oral and written).
• Technically proficient in Microsoft tools including Word, Excel, PowerPoint
  
  

Preferred Qualifications

• Demonstrated experience in collaborating and supporting business objectives
• Exercise solid judgment and ownership of the decision-making process
• Extensive use of leadership and influence skills as well as objectivity
• Demonstrated ability to influence all levels of management
• Ability to work independently with confidence and low supervision
• Solid presentation/training delivery
• Embrace collaboration, fast-paced environments, desire to learn, achieving results, earning trust, crafting strategy and leading change through productive disruption
• Excellent with multi-tasking and managing high case volume
• Exude calmness under high pressure fast paced environment
• Ability to lead HR strategy discussions and generate plans for implementation in accordance with Cisco philosophy and culture
• Embrace emerging AI tools to improve efficiency while balancing the critical human element of employee advocacy and workplace culture.
  
  

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Introduction

• A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
• Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
• IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
  
  

Your Role And Responsibilities

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.

The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.

Your Primary Responsibilities Include

• Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
• Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
• Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
• Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
• Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
• Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

To Be Successful In This Role, You Should Demonstrate:

• BSc or MSc in a technical discipline
• Strong verbal and written communication skills
• Proven skills in solving technical problems and debugging
• An ability to quickly learn new technical skills and concepts. Product training will be provided.
• Interest in a customer-facing role
  
  

Preferred Technical And Professional Experience

• An understanding of the Business Intelligence Software and financial consolidation processes
• Troubleshooting expertise
• Databases (SQL Server Oracle, DB2)
• Windows Operating systems
• Advanced Microsoft Excel skills
• Network administration
• Web applications
• Previous experience with IBM Cognos Controller, Planning Analytics, or equivalent financial consolidation software is an asset

Description

The Regulatory Intelligence, Safety, and Compliance Team ensures Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task is classification of ASINs through several methods; including Rule Writing, manually reviewing each ASIN and using customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for regulatory purposes. This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and those appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.

We are looking for a front-line Team Manager to lead a team of 18 to 20 Sr. Associates to ensure proper coordination and expectations from our internal customers and external stakeholders are met. The tasks handled by this group have a direct impact on the product selection available on the Amazon catalog. As well as to develop and foster associate’s growth in their professional careers.

Roles And Responsibility

The Compliance Manager will be responsible for managing and supporting an operations team to quickly react to tasks related to product safety. Specific duties include:

• People development and process overview.
• Work with Program Teams in implementation of new operational activities, including training, SOP development, etc.
• Creation of controls and KPI’s to ensure compliance with Program and Operational requirements.
• Partner with other Compliance teams for risk mitigation.
• Creation and monitoring of Career Growth Plans for direct reports.
• People Management including the creation and monitoring of Career Growth Plans and Improvement Plans for gaps identified in production or associates’ performance.
• Mentor and guide Process Expert to manage quality, improve process efficiency and minimize variation. Conceptualize, design and deliver training to the team.
  
  

The Selected Candidate Should Own/exhibit The Following Behavioral Traits

• Excellent communication skills with the ability to communicate to all levels.
• Demonstrated ability to manage, motivate, and influence work behaviors.
• Demonstrated problem solving and analytical capability.
  
  

Prior Applying, Please Consider The Following

• Our production schedules are assigned based on business needs and organizational demands to meet global standards. Night and “graveyard” shifts are not available at this time for this role.
  
  

Basic Qualifications

• 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments.
• 1+ year(s) of continuous internal/external customer, stakeholder and escalation management.
• C1 English (advanced).
  
  

Preferred Qualifications

• University bachelor's degree completed in any field.
• Experience creating new programs, including goal development, team structure and data management.
• Working experience of MS Excel, SharePoint, Tableau, Power BI.
• Lean Six Sigma Yellow/Green belt.
• PMP Certified.
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Support Services Costa Rica SRL

Job ID: A2943992

• This position demands a professional with expertise in international logistics and customer service, capable of performing the following.

• Communicating effectively with partners, customers, and internal teams.

• Managing tasks with a results-oriented approach, ensuring processes meet deadlines and maintain accuracy.

• Adapting to unforeseen situations and contributing to international conferences, ensuring uninterrupted operations.

Education:

• Bachelor's degree in Engineering, Logistics, International Trade, International Relations, or Business Administration (completed or in progress).

Skills:

• Basic Excel proficiency.

• English (B2 level or higher).

Objetivo del puesto:

Identificar oportunidades e implementar procesos innovadores a través de alianzas estratégicas, incluyendo el diseño de proyectos y atracción de consultorías que contribuyan al posicionamiento de la organización como referente en temas de conservación y desarrollo sostenible. Las oportunidades y procesos desarrollados deberán contribuir con la sostenibilidad financiera de la organización.

Requisitos

Descripción del puesto:
Brindar una atención integral a los clientes externos e internos de la empresa de forma presencial y telefónica, además de brindar soporte en archivo, apoyo a diversos departamentos de la organización, control de suministros, coordinar y controlar los procesos de compras locales e internacionales, de importaciones y exportaciones desde la emisión de la orden de compra hasta el ingreso o salida del Almacén, cumpliendo con los requisitos internos de la compañía de precio, calidad y cumplimiento en los niveles de stock requeridos.

Requisitos:
• Técnico o estudiante avanzado de Bachiller Universitario en Aduanas, Comercio
Internacional, Administración de Empresas, Logística u otro afín.
• Experiencia al menos 2 años en posiciones de servicio al cliente, atención telefónica, gestión administrativa, compras locales e internacionales, importación, logística o gestión de la cadena de suministro.
• Deseable: Experiencia con agencias aduanales y navieras, aranceles aduanales, impuestos, liberación de embargos, regulaciones nacional e internacional, acuerdos internacionales.
• Manejo de programas informáticos: Microsoft Office / Deseable: Net Suite, ATV.
• Inglés conversacional y escrito 90%.
• Habilidades de negociación, numéricas y analíticas, proactividad, atención al detalle y adaptabilidad.

Ubicación: El Coyol de Alajuela.

Horario: Lunes a viernes de 7:00 am a 5:00 pm.

Contáctenos
Aplique: enviando su CV al correo rh-cr@juturna.com

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The FinCare Coordinator I manages follow up of Smartsheet FinCare team inbound Customer service ticket queries, phone calls, and voicemails. You will be the first line of interaction with all Finance queries regarding Smartsheet. The FinCare Coordinator 1 helps with customer questions, employee inquiries, and other assignments.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

You will report to our Manager of FinCare located in our Costa Rica, San José office.

You Will

• Provide the standard for a great Smartsheet Customer experience.
• Respond to Customers within 24-48 hours of an inquiry coming in.
• Communicate with Customers by phone and email.
• Answer Customer payment and invoice questions.
• Assist Customers with desired changes to their account.
• Assist Smartsheet Employees with questions, and problems.
• Resolve difficult or complicated challenges diplomatically to best assist the Customer and Smartsheet.
• Quality of work to include timeliness, completeness, and accuracy.
• Other tasks as assigned.
  
  

You Have

• Experience with Service Ticket/Case systems.
• Experience with ERP systems.
• Experience with Data Entry.
• Established Customer Service experience.
• Excellent verbal and telephone skills.
• Typing skills with the ability to type 50+ words per minute with high accuracy.
• Regular and predictable attendance is a function of the job.
• Diligently attend to details and pursue quality in accomplishing tasks.
• Bachelor's degree or equivalent work experience.
  
  

Perks & Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)
  
  

Get To Know Us

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

APPLY HERE: https://job-boards.greenhouse.io/smartsheet/jobs/6539706