Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

• This position demands a professional with expertise in international logistics and customer service, capable of performing the following.

• Communicating effectively with partners, customers, and internal teams.

• Managing tasks with a results-oriented approach, ensuring processes meet deadlines and maintain accuracy.

• Adapting to unforeseen situations and contributing to international conferences, ensuring uninterrupted operations.

Education:

• Bachelor's degree in Engineering, Logistics, International Trade, International Relations, or Business Administration (completed or in progress).

Skills:

• Basic Excel proficiency.

• English (B2 level or higher).

Objetivo del puesto:

Identificar oportunidades e implementar procesos innovadores a través de alianzas estratégicas, incluyendo el diseño de proyectos y atracción de consultorías que contribuyan al posicionamiento de la organización como referente en temas de conservación y desarrollo sostenible. Las oportunidades y procesos desarrollados deberán contribuir con la sostenibilidad financiera de la organización.

Requisitos

Descripción del puesto:
Brindar una atención integral a los clientes externos e internos de la empresa de forma presencial y telefónica, además de brindar soporte en archivo, apoyo a diversos departamentos de la organización, control de suministros, coordinar y controlar los procesos de compras locales e internacionales, de importaciones y exportaciones desde la emisión de la orden de compra hasta el ingreso o salida del Almacén, cumpliendo con los requisitos internos de la compañía de precio, calidad y cumplimiento en los niveles de stock requeridos.

Requisitos:
• Técnico o estudiante avanzado de Bachiller Universitario en Aduanas, Comercio
Internacional, Administración de Empresas, Logística u otro afín.
• Experiencia al menos 2 años en posiciones de servicio al cliente, atención telefónica, gestión administrativa, compras locales e internacionales, importación, logística o gestión de la cadena de suministro.
• Deseable: Experiencia con agencias aduanales y navieras, aranceles aduanales, impuestos, liberación de embargos, regulaciones nacional e internacional, acuerdos internacionales.
• Manejo de programas informáticos: Microsoft Office / Deseable: Net Suite, ATV.
• Inglés conversacional y escrito 90%.
• Habilidades de negociación, numéricas y analíticas, proactividad, atención al detalle y adaptabilidad.

Ubicación: El Coyol de Alajuela.

Horario: Lunes a viernes de 7:00 am a 5:00 pm.

Contáctenos
Aplique: enviando su CV al correo rh-cr@juturna.com

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The FinCare Coordinator I manages follow up of Smartsheet FinCare team inbound Customer service ticket queries, phone calls, and voicemails. You will be the first line of interaction with all Finance queries regarding Smartsheet. The FinCare Coordinator 1 helps with customer questions, employee inquiries, and other assignments.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

You will report to our Manager of FinCare located in our Costa Rica, San José office.

You Will

• Provide the standard for a great Smartsheet Customer experience.
• Respond to Customers within 24-48 hours of an inquiry coming in.
• Communicate with Customers by phone and email.
• Answer Customer payment and invoice questions.
• Assist Customers with desired changes to their account.
• Assist Smartsheet Employees with questions, and problems.
• Resolve difficult or complicated challenges diplomatically to best assist the Customer and Smartsheet.
• Quality of work to include timeliness, completeness, and accuracy.
• Other tasks as assigned.
  
  

You Have

• Experience with Service Ticket/Case systems.
• Experience with ERP systems.
• Experience with Data Entry.
• Established Customer Service experience.
• Excellent verbal and telephone skills.
• Typing skills with the ability to type 50+ words per minute with high accuracy.
• Regular and predictable attendance is a function of the job.
• Diligently attend to details and pursue quality in accomplishing tasks.
• Bachelor's degree or equivalent work experience.
  
  

Perks & Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)
  
  

Get To Know Us

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

APPLY HERE: https://job-boards.greenhouse.io/smartsheet/jobs/6539706