Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Resumen

Si está buscando un desafío en un entorno rápido en la industria de servicios de aviación, está motivado para trabajar en una empresa multicultural y en una posición que le permita poner sus ideas en práctica, esta será una excelente oportunidad para usted.

PRINCIPALES RESPONSABILIDADES

• Inspeccionar y verificar la documentación del pasajero.
• Emitir pases de abordaje y reprograma a los pasajeros, afectados por interrupciones o cancelaciones de vuelos.
• Gestionar el procedimiento de equipaje de los pasajeros, incluido el manejo y el cálculo de tarifas si corresponde.
• Ayudar a los pasajeros según sea necesaria través de los procesos de llegada y registro, incluido el apoyo para pasajeros con necesidades especiales, como menores de edad, no acompañantes (UM), pasajeros VIP y pasajeros que necesitan asistencia con sillas de ruedas.
• Ayudar a los Agentes de Rampa a garantizar que las sillas de ruedas, coches, y maletas facturadas (habilitadas a través de la seguridad) estén disponibles para facilitar a la salida y entregar a los pasajeros a la llegada.
• Operar el equipo de Software para la reservación y emisión de boletos específico del operador.
• Producir toda la documentación requerida relacionada con el trabajo.
• Otras tareas que le sean asignadas.
  
  

Perfil

• Bachiller en Educación Media.
• Apasionado por el Servicio al Cliente y con experiencia comprobable.
• Dominio del idioma Inglés. (Frances es un plus).
• Contar con visa americana.
• Capacidad para seguir procesos y procedimientos y aplicar un enfoqué flexible cuando sea necesario.
• Flexible para trabajar en varias jornadas y horarios (días, noches, madrugadas, fines de semana, días festivos).
  
  

En Swissport, creemos en la diversidad, la igualdad de oportunidades y el poder de nuestros valores para impulsar nuestro éxito. Nos comprometemos a ofrecer un lugar de trabajo que fomente la inclusión y en el que todos los solicitantes cualificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano.

Visite nuestro sitio web en https://careers.swissport.com para obtener más información sobre la vida en Swissport.

Únase a Swissport hoy mismo y forme parte de un equipo que conecta el mundo de la aviación.

Somos Dreamport (www.dreamport.me), una plataforma en línea que te ayudará a construir tu propio negocio de viajes. Ofrecemos capacitación profesional gratuita y te proporcionamos todas las herramientas necesarias para comenzar a trabajar como Asesor/a de Viajes Independiente, con la posibilidad de ganar entre 500 y 700 USD en comisiones por ventas, de forma remota, completamente en línea y desde cualquier lugar del mundo.

Nuestros beneficios:

➢ Esquema de ingresos y comisiones motivador.

➢ Trabajo 100% remoto.

➢ Vinculación con una organización global de viajes con 20 años de experiencia en el mercado.

➢ Experiencia práctica con tendencias innovadoras que están marcando la industria.

➢ Amplio programa de Promociones y Recompensas.

➢ Oportunidades de crecimiento y desarrollo profesional.

➢ Participación en proyectos de alcance global.

En este rol, tú:

➢ Recibirás y gestionarás solicitudes de clientes interesados en comprar boletos de avión y paquetes turísticos.

➢ Ayudarás a los clientes a elegir la mejor opción disponible.

➢ Utilizarás uno de los motores de reservas y ventas más avanzados del mercado.

➢ Construirás relaciones de confianza y colaboración a largo plazo con los clientes.

➢ Participarás en sesiones de formación y desarrollo continuo.

➢ Asistirás a un programa inicial gratuito de capacitación profesional de 2 semanas.

➢ Contarás con apoyo 24/7 por parte de entrenadores y asesores de clase mundial.

Requisitos del rol:

➢ Disponibilidad de horarios flexible.

➢ Enfoque en resultados y crecimiento profesional.

➢ Actitud ambiciosa.

➢ Capacidad para trabajar bajo presión.

Nota: El ingreso promedio de un Asesor/a de Viajes Independiente se calcula en base al número promedio de ventas mensuales por asesor/a y la comisión promedio que pueden recibir por cada venta.

OBJETIVO GENERAL DEL PUESTO

Gestionar la implementación de proyectos de ingeniería e iniciativas de mejora continua a nivel organizacional, con el objetivo de optimizar los sistemas, procesos y recursos en las áreas productivas. Liderar la cultura Lean a través de metodologías estructuradas que generen mejoras sostenibles en productividad, calidad, eficiencia y reducción de desperdicios.

RESPONSABILIDADES Y DEBERES

• Gestionar la implementación de proyectos de mejora orientados a incrementar la productividad, reducir el desperdicio y optimizar los procesos operativos.
• Aplicar metodologías de mejora continua (como Lean Six Sigma) en las etapas de definición, medición, análisis, mejora y control de procesos (DMAIC).
• Liderar el programa GPS (Griffith Production System) impulsando una cultura organizacional basada en la mejora continua y en la solución estructurada de problemas.
• Diseñar e implementar planes estratégicos anuales para la mejora del programa GPS y GPE en toda la organización.
• Liderar el programa GPE (Griffith Performance Excellence), asegurando la identificación, priorización, definición, ejecución, control y reconocimiento de proyectos e iniciativas de manera estructurada y confiable. Además, desarrollar las competencias del personal para la implementación sistemática de estos proyectos, con el objetivo de generar beneficios sostenibles para la organización.
• Diseñar e impartir capacitaciones en herramientas de manufactura esbelta y mejora continua a colaboradores de todos los niveles de la organización.
• Evaluar la viabilidad técnica y económica de iniciativas de mejora, asegurando su alineación con los objetivos estratégicos del negocio.
• Medir y reportar el impacto de los proyectos en indicadores clave como productividad, OTIF, costos operativos, reprocesos y reclamos de clientes.
• Elaborar y presentar informes de ahorro fiscal derivados de los proyectos implementados.
• Liderar el área de capacitación y entrenamiento, asegurando el desarrollo técnico y operativo del talento humano de la organización.
  
  

EDUCACIÓN

• Maestría en áreas relacionadas a procesos de manufactura.
• Certificación Six Sigma Black Belt.
  
  

EXPERIENCIA

• Mínimo cinco años de experiencia en puestos similares o en gestión de proyectos de mejora continua.
• Experiencia comprobada en la implementación de herramientas Lean Six Sigma y en la administración de proyectos con enfoque en productividad, reducción de costos, calidad e indicadores operativos.
• Conocimiento en programas de BPM y aplicación de análisis de causa raíz y resolución de problemas en planta.
  
  

Conocimientos Adicionales

• Manejo avanzado de Microsoft Office (Excel, Word, PowerPoint, Project, Visio).
• Manejo de software estadístico como MINITAB.
• Mapeo de procesos, análisis de datos, herramientas visuales y metodologías Lean.
• Inglés avanzado
  
  

Condiciones de Trabajo

Horario regular de lunes a viernes, de 8:00 a.m. a 5:00 p.m., con disponibilidad para trabajar en otros horarios según lo requieran proyectos o actividades específicas. El puesto combina trabajo en oficina con presencia constante en planta para seguimiento de proyectos y acompañamiento en campo.

Contamos con paquete de beneficios competitivo

Description

The Regulatory Intelligence, Safety, and Compliance Team ensures Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task is classification of ASINs through several methods; including Rule Writing, manually reviewing each ASIN and using customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for regulatory purposes. This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and those appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.

We are looking for a front-line Team Manager to lead a team of 18 to 20 Sr. Associates to ensure proper coordination and expectations from our internal customers and external stakeholders are met. The tasks handled by this group have a direct impact on the product selection available on the Amazon catalog. As well as to develop and foster associate’s growth in their professional careers.

Roles And Responsibility

The Compliance Manager will be responsible for managing and supporting an operations team to quickly react to tasks related to product safety. Specific duties include:

• People development and process overview.
• Work with Program Teams in implementation of new operational activities, including training, SOP development, etc.
• Creation of controls and KPI’s to ensure compliance with Program and Operational requirements.
• Partner with other Compliance teams for risk mitigation.
• Creation and monitoring of Career Growth Plans for direct reports.
• People Management including the creation and monitoring of Career Growth Plans and Improvement Plans for gaps identified in production or associates’ performance.
• Mentor and guide Process Expert to manage quality, improve process efficiency and minimize variation. Conceptualize, design and deliver training to the team.
  
  

The Selected Candidate Should Own/exhibit The Following Behavioral Traits

• Excellent communication skills with the ability to communicate to all levels.
• Demonstrated ability to manage, motivate, and influence work behaviors.
• Demonstrated problem solving and analytical capability.
  
  

Prior Applying, Please Consider The Following

• Our production schedules are assigned based on business needs and organizational demands to meet global standards. Night and “graveyard” shifts are not available at this time for this role.
  
  

Basic Qualifications

• 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments.
• 1+ year(s) of continuous internal/external customer, stakeholder and escalation management.
• C1 English (advanced).
  
  

Preferred Qualifications

• University bachelor's degree completed in any field.
• Experience creating new programs, including goal development, team structure and data management.
• Working experience of MS Excel, SharePoint, Tableau, Power BI.
• Lean Six Sigma Yellow/Green belt.
• PMP Certified.
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Support Services Costa Rica SRL

Job ID: A2943992

Job Description:

The Human Resources Global Services (HRGS) team is a very dynamic organization committed to provide the best service to our employees. We are also in a journey of continuous improvement, in which we are always looking for new and creative solutions to optimize the way we work. That is how we have been able to achieve the highest levels of quality and efficiency. A very strong teamwork spirit is the foundation of this team, as working as a team has been the key to our success. This position is a fungible role that is expected to follow a learning path across the different areas of expertise managed by the HRGS team. Over time, the person selected for the position will be certified in a variety of processes which will allow them to gather a holistic view of the overall operations and be able to support several tasks.

Responsibilities Include But Are Not Limited To

• Responsible for the resolution of internal customer queries regarding benefits and other internal programs.
• Gathers and clarifies feedback and other information from internal customers through various methods, researches guidelines, and responds to inquires promptly.
• In dealing with more complex queries, may be involved with other customers within or across different functions.
• Provides resolution to managers, employees, and other customers regarding company or benefits' policies.
  
  

Behavioral Traits Required

• Attention to detail and willing to deliver quality output whilst working under pressure and to tight timelines.
• Effective change management to deal with ambiguous scenarios and achieve effective solutions.
• Cognitive flexibility to learn fast and adapt to new environments.
• Good communication and collaboration skills are required in order to support the regional requirements, suppliers and remote team partners.
• Planning structure and excellent time management are needed.
• Problem Solving through standard methodologies such A3 is expected.
• Willing to be versatile coping with ambiguity and work odd hours when required.
• Continuous Learning orientation to implement scalable solutions based on process connections and end to end mindset.
• Customer service and consultation skills to resolve employees in queries.
  
  

Qualifications

Minimum qualifications are required to be initially considered for this position. Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

Minimum Qualifications

• Must be an active student pursuing last year of career, or must possess a bachelor's degree in Business Administration, Industrial or Systems Engineering, Statistic, Psychology, or related fields
• 1+ years of experience performing administrative/back office and/or customer service tasks for different stakeholders.
• Advanced English level to document, attend conference calls, respond to emails/tickets and deliver presentations to HR partners and other stakeholders.
• Must have permanent-unrestricted right to work in Costa Rica.
  
  

Preferred Qualifications

The following preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates:

• Intermediate Excel skills are desirable.
• Automation capabilities in tools such as Macros, Power query or similar.
• Experience in HR Ops.
  
  

Job Type

College Grad

Shift

Shift 1 (Costa Rica)

Primary Location:

Costa Rica, San Jose

Additional Locations:

Business Group

Intel's Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company's culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel's business goals.

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. * Job posting details (such as work model, location or time type) are subject to change.

Meet the Team

The Global ER team is part of Cisco’s People & Communities (P&C) organization and is responsible for the fair and respectful treatment of employees through the investigation of workplace complaints and advising on multifaceted highly complex employment matters

Your Impact

Seeking an experienced Human Resources (HR) professional with a strong Employee Relations (ER) investigations background to join a dynamic team in a fast-paced environment.

The Employee Relations Consultant will:

• Conduct ER investigations and recommend appropriate actions consistent with Cisco’s policies and practices.
• Maintain comprehensive case records and document investigation findings.
• Independently manage assigned casework, providing timely communication to relevant parties and bringing investigations to closure quickly and definitively.
• Remain respectful and empathetic in face of difficult and uncomfortable situations surrounding an investigation.
• Advise on disciplinary action recommendations for matters handled by other groups.
• Advise People Partners, cross-functional partners, and managers on ER matters and policy interpretation.
• Coach and counsel management and employees daily on a variety of complex ER case matters.
• Consult and collaborate with Global ER, P&C peers, Country support/acceleration, Employee Legal team and other cross-functional team members and partners.
• Communicate with all levels of the enterprise, including executive management.
• Research and apply regional or country requirements as they relate to employment-related case management, programs, policies, tools and processes.
• Participate in the improvement, design and education delivery of global programs managed within the team.
• Uphold and integrate Cisco’s Guiding Principles in all actions, decisions and interactions.
• Foster a culture of integrity, respect, and accountability in every aspect of Employee Relations.
  
  

Minimum Qualifications

• A bachelor’s degree or equivalent work experience in Human Resources, Business Administration, Psychology, or related field.
• 4-6+ years of Human Resources or Employee Relations experience, with at least 3 years of investigation experience.
• 2+ years’ experience working in multi-national company.
• Strong knowledge of employment and labor laws, compliance requirements and cultural practices across LATAM countries, with a particular focus on Mexico and Costa Rica.
• Advanced proficiency in English and Spanish language skills (oral and written).
• Technically proficient in Microsoft tools including Word, Excel, PowerPoint
  
  

Preferred Qualifications

• Demonstrated experience in collaborating and supporting business objectives
• Exercise solid judgment and ownership of the decision-making process
• Extensive use of leadership and influence skills as well as objectivity
• Demonstrated ability to influence all levels of management
• Ability to work independently with confidence and low supervision
• Solid presentation/training delivery
• Embrace collaboration, fast-paced environments, desire to learn, achieving results, earning trust, crafting strategy and leading change through productive disruption
• Excellent with multi-tasking and managing high case volume
• Exude calmness under high pressure fast paced environment
• Ability to lead HR strategy discussions and generate plans for implementation in accordance with Cisco philosophy and culture
• Embrace emerging AI tools to improve efficiency while balancing the critical human element of employee advocacy and workplace culture.
  
  

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!

Introduction

• A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.
• Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.
• IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
  
  

Your Role And Responsibilities

As a Technical Support Professional, you should have experience in a customer-facing leadership capacity. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of the product/s they will support.

The Technical Support Professional is expected to adeptly manage conflicting priorities, thrive under pressure, and autonomously navigate tasks with minimal active guidance. The successful applicant should possess a comprehensive understanding of IBM support, development, and service processes and deliveries. Knowledge of other IBM business procedures and professional training in mediation or conflict resolution would be advantageous.

Your Primary Responsibilities Include

• Direct Problem-Solving Experience: Previous experience in addressing client issues is valuable, along with a demonstrated ability to effectively resolve problems.
• Strong Communication Skills: Ability to communicate clearly with both internal and external clients through spoken and written channels.
• Business Networking Experience: In-depth experience and understanding of the IBM and/or OEM support organizations, facilitating effective networking and collaboration.
• Excellent Coordination, Leadership & Organizational Skills: Exceptional coordination and organizational abilities, capable of leading diverse teams and multitasking within a team-based business network environment. Proficiency in project management is beneficial.
• Excellence in Client Service & Client Satisfaction: Personal commitment to pursuing client satisfaction and continuous improvement in the delivery of client problem resolution.
• Language Skills: Proficiency in English is required, with fluency in multiple languages considered advantageous.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

To Be Successful In This Role, You Should Demonstrate:

• BSc or MSc in a technical discipline
• Strong verbal and written communication skills
• Proven skills in solving technical problems and debugging
• An ability to quickly learn new technical skills and concepts. Product training will be provided.
• Interest in a customer-facing role
  
  

Preferred Technical And Professional Experience

• An understanding of the Business Intelligence Software and financial consolidation processes
• Troubleshooting expertise
• Databases (SQL Server Oracle, DB2)
• Windows Operating systems
• Advanced Microsoft Excel skills
• Network administration
• Web applications
• Previous experience with IBM Cognos Controller, Planning Analytics, or equivalent financial consolidation software is an asset

Description

The Regulatory Intelligence, Safety, and Compliance Team ensures Amazon transactions satisfy legal and safety requirements in accordance with guidelines set by regulatory bodies. The core task is classification of ASINs through several methods; including Rule Writing, manually reviewing each ASIN and using customer feedback as a source of input for programs like Product and Food Safety, as well as ensuring transactions meet required documentation for regulatory purposes. This ensures that Amazon sells legally compliant products that are safe for customers, storage and transportation. We coordinate the identification of potential risks of the items offered in the Amazon Catalog, and those appropriate actions are taken to eliminate any safety hazards for customers. This covers both local, international and internal policies in place.

We are looking for a front-line Team Manager to lead a team of 18 to 20 Sr. Associates to ensure proper coordination and expectations from our internal customers and external stakeholders are met. The tasks handled by this group have a direct impact on the product selection available on the Amazon catalog. As well as to develop and foster associate’s growth in their professional careers.

Roles And Responsibility

The Compliance Manager will be responsible for managing and supporting an operations team to quickly react to tasks related to product safety. Specific duties include:

• People development and process overview.
• Work with Program Teams in implementation of new operational activities, including training, SOP development, etc.
• Creation of controls and KPI’s to ensure compliance with Program and Operational requirements.
• Partner with other Compliance teams for risk mitigation.
• Creation and monitoring of Career Growth Plans for direct reports.
• People Management including the creation and monitoring of Career Growth Plans and Improvement Plans for gaps identified in production or associates’ performance.
• Mentor and guide Process Expert to manage quality, improve process efficiency and minimize variation. Conceptualize, design and deliver training to the team.
  
  

The Selected Candidate Should Own/exhibit The Following Behavioral Traits

• Excellent communication skills with the ability to communicate to all levels.
• Demonstrated ability to manage, motivate, and influence work behaviors.
• Demonstrated problem solving and analytical capability.
  
  

Prior Applying, Please Consider The Following

• Our production schedules are assigned based on business needs and organizational demands to meet global standards. Night and “graveyard” shifts are not available at this time for this role.
  
  

Basic Qualifications

• 2+ years of experience as Team Manager/Lead/Supervisor of at least 15 individuals in corporate environments.
• 1+ year(s) of continuous internal/external customer, stakeholder and escalation management.
• C1 English (advanced).
  
  

Preferred Qualifications

• University bachelor's degree completed in any field.
• Experience creating new programs, including goal development, team structure and data management.
• Working experience of MS Excel, SharePoint, Tableau, Power BI.
• Lean Six Sigma Yellow/Green belt.
• PMP Certified.
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - Amazon Support Services Costa Rica SRL

Job ID: A2943992

• This position demands a professional with expertise in international logistics and customer service, capable of performing the following.

• Communicating effectively with partners, customers, and internal teams.

• Managing tasks with a results-oriented approach, ensuring processes meet deadlines and maintain accuracy.

• Adapting to unforeseen situations and contributing to international conferences, ensuring uninterrupted operations.

Education:

• Bachelor's degree in Engineering, Logistics, International Trade, International Relations, or Business Administration (completed or in progress).

Skills:

• Basic Excel proficiency.

• English (B2 level or higher).

Objetivo del puesto:

Identificar oportunidades e implementar procesos innovadores a través de alianzas estratégicas, incluyendo el diseño de proyectos y atracción de consultorías que contribuyan al posicionamiento de la organización como referente en temas de conservación y desarrollo sostenible. Las oportunidades y procesos desarrollados deberán contribuir con la sostenibilidad financiera de la organización.

Requisitos

Descripción del puesto:
Brindar una atención integral a los clientes externos e internos de la empresa de forma presencial y telefónica, además de brindar soporte en archivo, apoyo a diversos departamentos de la organización, control de suministros, coordinar y controlar los procesos de compras locales e internacionales, de importaciones y exportaciones desde la emisión de la orden de compra hasta el ingreso o salida del Almacén, cumpliendo con los requisitos internos de la compañía de precio, calidad y cumplimiento en los niveles de stock requeridos.

Requisitos:
• Técnico o estudiante avanzado de Bachiller Universitario en Aduanas, Comercio
Internacional, Administración de Empresas, Logística u otro afín.
• Experiencia al menos 2 años en posiciones de servicio al cliente, atención telefónica, gestión administrativa, compras locales e internacionales, importación, logística o gestión de la cadena de suministro.
• Deseable: Experiencia con agencias aduanales y navieras, aranceles aduanales, impuestos, liberación de embargos, regulaciones nacional e internacional, acuerdos internacionales.
• Manejo de programas informáticos: Microsoft Office / Deseable: Net Suite, ATV.
• Inglés conversacional y escrito 90%.
• Habilidades de negociación, numéricas y analíticas, proactividad, atención al detalle y adaptabilidad.

Ubicación: El Coyol de Alajuela.

Horario: Lunes a viernes de 7:00 am a 5:00 pm.

Contáctenos
Aplique: enviando su CV al correo rh-cr@juturna.com

Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.

The FinCare Coordinator I manages follow up of Smartsheet FinCare team inbound Customer service ticket queries, phone calls, and voicemails. You will be the first line of interaction with all Finance queries regarding Smartsheet. The FinCare Coordinator 1 helps with customer questions, employee inquiries, and other assignments.

In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.

You will report to our Manager of FinCare located in our Costa Rica, San José office.

You Will

• Provide the standard for a great Smartsheet Customer experience.
• Respond to Customers within 24-48 hours of an inquiry coming in.
• Communicate with Customers by phone and email.
• Answer Customer payment and invoice questions.
• Assist Customers with desired changes to their account.
• Assist Smartsheet Employees with questions, and problems.
• Resolve difficult or complicated challenges diplomatically to best assist the Customer and Smartsheet.
• Quality of work to include timeliness, completeness, and accuracy.
• Other tasks as assigned.
  
  

You Have

• Experience with Service Ticket/Case systems.
• Experience with ERP systems.
• Experience with Data Entry.
• Established Customer Service experience.
• Excellent verbal and telephone skills.
• Typing skills with the ability to type 50+ words per minute with high accuracy.
• Regular and predictable attendance is a function of the job.
• Diligently attend to details and pursue quality in accomplishing tasks.
• Bachelor's degree or equivalent work experience.
  
  

Perks & Benefits

• Fully paid Health & Life insurance for full-time employees and family members
• Equity - Restricted Stock Units (RSUs) for eligible roles
• Monthly stipend to support your work and productivity
• Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)
  
  

Get To Know Us

At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!

Equal Opportunity Employer

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

APPLY HERE: https://job-boards.greenhouse.io/smartsheet/jobs/6539706