HACU EMERGING LEADERS’ SUMMIT
The Hispanic Association of Colleges and Universities will host a virtual Emerging Leaders’ Summit for college students on June 13, 2025, from 1:00 – 5:00 p.m. CT. Applications are being accepted from undergraduate and graduate students of all majors who are enrolled at a HACU-member institution.
The one-day Summit will provide students an opportunity to learn about career opportunities from industry professionals. Participants will engage in intensive workshops, panel discussions focused on leadership development, career readiness and have the chance to connect with HACU’s partners actively networking and recruiting for internship opportunities. Workshop topics will focus on leadership skills, networking, tips for resume writing, interviewing and securing internships.
Summit objectives include:
- Engage and learn about career insights with industry professionals.
- Gain tips on networking and securing internship opportunities.
- Enhance your resume, interviewing, and networking skills.
- Meet and establish a network with other diverse talent.
COPYWRITER
Hilton Grand Vacations is looking for a full-time marketing Copywriter to join the Branding and Creative team. The ideal candidate is a creative, adaptable writer who can bring our brand to life with compelling copy across print and digital collateral that supports our company’s business goals.
Here’s Why You Will Love It Here
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide.
- Perks at work: Employee Pricing platform
- Employee Assistance Program that supports your physical and mental well-being.
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
- And more!
Position Summary
- Provide copywriting thought leadership and act as a trendsetter within the Branding and Creative team
- Operate within brand guidelines while also pushing fresh creative elements into copy
- Proficiency in content management systems, Microsoft Office Suite, collaboration tools and emerging technology such as AI
- Consistently drive to learn and communicate the latest trends in email and marketing copywriting
- Understand consumer direct marketing best practices, which clearly deliver the key highlights to the consumer, quickly capture their attention and drive action
- Proactively identify copy improvement opportunities that will enhance overall creativity and drive stronger performance
- Stay current with the competitive travel market while being mindful of the latest trends in the digital marketing industry
- Provide Strong messaging and conceptual abilities for various demographics across varied media
- Adept at varying tone and style for various audiences, in multiple mediums, while staying within brand guidelines
- Edit and proof various copies for grammar, quality and consistency in standards and style
- Attend in-person office days, meetings and events as required
- Other duties as assigned
Required Qualifications
- Excellent ability to craft copies that embodies a brand and drives conversions and engagement
- Demonstrated ability to work efficiently in a fast-paced environment and meet deadlines
- Proven ability to efficiently interpret creative briefs and comprehend project requirements
- Demonstrated ability to complete projects independently and as part of a creative team
- Possess the necessary soft skills needed to work effectively in a highly collaborative environment
- Compelling portfolio of work that demonstrates high-quality copywriting and a range of campaigns and projects
- Exceptional attention to detail and organizational skills
- 3+ years of working marketing copywriting experience in a high-volume, agency, corporate or similar setting
- Strong understanding of compelling email and marketing copywriting
- Strong understanding of SEO and digital marketing principles
- Excellent verbal and written communication skills, which include consistent communication with account management, design and development team members
- Bachelor’s Degree
- 3-5 years of related experience
Preferred Qualifications
- Travel, timeshare or tourism experience preferred
- Workfront and Figma experience appreciated
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
COCKTAIL SERVER
Opportunity: Cocktail Server
Serve food and/or beverage to guests in a courteous and friendly manner in accordance with established brand/hotel guest service and sustainability standards.
Potential Career Path
Bartender – Beverage Manager – Food and Beverage Manager
Essential Job Functions
- Greet guests, take beverage orders, serve drinks, and fulfill guest requests.
- Abide by state, federal and corporate requirements pertaining to serving alcoholic beverages.
- Stock service stations with items such as ice, napkins, or straws.
- Follow established cash handling and bank operating procedures.
- Perform side work duties according to side work schedules.
- Perform other food and beverage functions such as bartending and bussing in the event of staffing shortages or peak periods.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Position Requirements
- High School diploma or equivalent preferred.
- Previous food and beverage experience or equivalent training required.
HHM Hotels Benefits And Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
HOUSEKEEPING SUPERVISOR
Job Summary
The Housekeeping Supervisor is responsible for supervising Room Attendants, Housepersons, and Laundry personnel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Essential Duties & Responsibilities
- Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.
- Inspect rooms, complete reports, verify status reports; report clean suites to hotel from desk and/or load into automated property management systems.
- Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
- Report status and/or discrepancies of rooms
- Monitor stock rooms and carts and designated inventories.
- Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Perform Room Attendant and/or Houseperson duties, as needed
- Assist in performance evaluations of Room Attendants and Housepersons, as needed
- Respond to special guest requests in a timely, friendly and efficient manner
- Responsible for providing initial, ongoing, refresher, and development training for all Room Attendants.
Supportive Functions
- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Provide customer service to guests (internally/externally), including information about the hotel services, activities, and local attractions.
- Promote team member loyalty and empowerment.
- Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas
Specific Job Knowledge, Skill And Ability
- Read, write, and speak English fluently. Knowledge of other languages, especially Spanish is a plus.
- Knowledge of inventories, scheduling and productivity.
- High school math level required
- Ability to communicate effectively with the public and other team members verbally and in written form
- Ability to inspect 25 to 80 rooms per day
- Ability to clean rooms, when needed
- Physically able to move and/or operate large objects, such as: maid carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory
- Ability to follow and enforce all hotels standards, including safety procedures/standards and able to recognize and act in emergency situations.
- Knowledge of and ability to operate computer.
Work Experience & Education Requirements
- High School graduate or equivalent preferred
- At least 2 years of housekeeping supervisory experience in hotel preferred
- Four or more years hotel housekeeping experience.
BILINGUAL SALES RETENTION SPECIALIST
Summary
- Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).*
Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Bilingual Spanish speaking Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
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What You'll Do
- You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
- You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
- You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
- You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
- You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
- You will remain organized and efficient in a fast-paced environment
- You will consistently achieve/exceed monthly goals
- You will work with both English and Spanish speaking customers
What It Takes To Succeed
- You have a Bachelor's Degree or 3+ years of relevant client facing experience
- You possess written and verbal fluency in communicating with Spanish speaking customers
- You are technically proficient with computers and information systems
- You have strong communication (verbal and written)
- You excel with problem solving and troubleshooting
- You have experience in account management, sales, advertising, or small business (preferred)
- You have a love for local businesses and understand their importance in local economies
- You have excellent time management and organizational skills with the ability to track and complete numerous details
- You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
- You have the ability to strike a balance between consulting and supporting as needed
- You are willing to receive and implement feedback
- You have the ability to embrace a fast paced and always-changing environment
What You'll Get
- Effective your first day: Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Target base salary is $52,500 + performance based incentives
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
COOK II
Responsible for maintaining and setting up food production and quality control of all meat, fish, fowl, sauces, stocks, seasoning, and all other food items prepared in the different kitchen stations.
Essential Duties & Responsibilities
- Prepares all food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for cooking, in preparation of all menu items.
- Checks and controls the proper storage of product, monitoring age and condition of all food items to rotate and maintain highest quality. Keeps all refrigeration equipment, storage and working areas clean and clutter free, complying with Health department regulations.
- Prepares daily requisitions for supplies and food items for production.
- Performs essential functions under minimal supervision.
- Participates in complex preparation and cooking of food.
- Assists in training Cook I.
- Assists the Junior Sous Chef/Sous Chef/Executive Chef with planning, coordination and other tasks as required.
- Reads and employs math skills to follow recipes.
- Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor
- Keep floors dry and clean to avoid slip/fall accidents.
- Performs other duties as requested, such as moving supplies and equipment, cleaning up unexpected spills.
Specific Job Knowledge, Skill And Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Good working knowledge of the fundamentals of the broiler, saute, fry, roast, moist heat and other cooking methods.
- Good working knowledge of accepted standards of sanitation.
- Good working Knowledge of FIFO (First in, First out )
- Knowledge of operating all kitchen equipment, i.e., stoves, ovens, broilers, steamers, kettles, etc.
- Basic mathematical skills necessary to understand recipes, measurements, requisition amounts and portion sizes.
- Ability to read, write, speak and understand the English language in order to complete requisitions, read recipes, and communicate with other team members.
- Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 1OD lbs. on continuous schedule.
- Ability to stand and to work continuously in confined spaces.
- Ability to perform duties within extreme temperature ranges.
- Ability to make Creative amenity for VIP in hotel/restaurant
Work Experience & Education Requirements
- Any combination of education, training or experience that provides the required knowledge, skills and abilities.
- High school diploma or equivalent required. Culinary or Apprenticeship program preferred.
- Three to five years cooking experience is required. Prior hotel and restaurant cooking experience preferred.
- Food Service Sanitation certification
Safety Requirements
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
- Safety shoes (slip resistant)
- Use of gloves/mitts (latex, vinyl, plastic, fabric. metal)
- Back belts for heavy lifting
- Aprons
Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
COOK II
Responsible for maintaining and setting up food production and quality control of all meat, fish, fowl, sauces, stocks, seasoning, and all other food items prepared in the different kitchen stations.
Essential Duties & Responsibilities
- Prepares all food items according to standard recipes and/or as specified on guest check to ensure consistency of product to the guest. Visually inspects, selects and uses only food items ideal for cooking, in preparation of all menu items.
- Checks and controls the proper storage of product, monitoring age and condition of all food items to rotate and maintain highest quality. Keeps all refrigeration equipment, storage and working areas clean and clutter free, complying with Health department regulations.
- Prepares daily requisitions for supplies and food items for production.
- Performs essential functions under minimal supervision.
- Participates in complex preparation and cooking of food.
- Assists in training Cook I.
- Assists the Junior Sous Chef/Sous Chef/Executive Chef with planning, coordination and other tasks as required.
- Reads and employs math skills to follow recipes.
- Performs any general cleaning tasks using standard hotel cleaning products as assigned by supervisor
- Keep floors dry and clean to avoid slip/fall accidents.
- Performs other duties as requested, such as moving supplies and equipment, cleaning up unexpected spills.
Specific Job Knowledge, Skill And Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Good working knowledge of the fundamentals of the broiler, saute, fry, roast, moist heat and other cooking methods.
- Good working knowledge of accepted standards of sanitation.
- Good working Knowledge of FIFO (First in, First out )
- Knowledge of operating all kitchen equipment, i.e., stoves, ovens, broilers, steamers, kettles, etc.
- Basic mathematical skills necessary to understand recipes, measurements, requisition amounts and portion sizes.
- Ability to read, write, speak and understand the English language in order to complete requisitions, read recipes, and communicate with other team members.
- Ability to grasp, lift and/or carry, or otherwise, move goods weighing a maximum of 1OD lbs. on continuous schedule.
- Ability to stand and to work continuously in confined spaces.
- Ability to perform duties within extreme temperature ranges.
- Ability to make Creative amenity for VIP in hotel/restaurant
Work Experience & Education Requirements
- Any combination of education, training or experience that provides the required knowledge, skills and abilities.
- High school diploma or equivalent required. Culinary or Apprenticeship program preferred.
- Three to five years cooking experience is required. Prior hotel and restaurant cooking experience preferred.
- Food Service Sanitation certification
Safety Requirements
OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety:
- Safety shoes (slip resistant)
- Use of gloves/mitts (latex, vinyl, plastic, fabric. metal)
- Back belts for heavy lifting
- Aprons
Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
HOUSEKEEPING SUPERVISOR
Job Summary
The Housekeeping Supervisor is responsible for supervising Room Attendants, Housepersons, and Laundry personnel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
Essential Duties & Responsibilities
- Open housekeeping: check rooms inventory, assign rooms to room/suite attendants.
- Inspect rooms, complete reports, verify status reports; report clean suites to hotel from desk and/or load into automated property management systems.
- Supervise Room Attendants and Housepersons on a floor or designated area to ensure all rooms and public areas meet established cleanliness and quality standards
- Report status and/or discrepancies of rooms
- Monitor stock rooms and carts and designated inventories.
- Communicate and coordinate with Engineering/ Property Operations to ensure efficient maintenance and repair of items related to guest rooms and public areas
- Perform Room Attendant and/or Houseperson duties, as needed
- Assist in performance evaluations of Room Attendants and Housepersons, as needed
- Respond to special guest requests in a timely, friendly and efficient manner
- Responsible for providing initial, ongoing, refresher, and development training for all Room Attendants.
Supportive Functions
- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Provide customer service to guests (internally/externally), including information about the hotel services, activities, and local attractions.
- Promote team member loyalty and empowerment.
- Communicate and coordinate with Engineering/Property Operations the repair and maintenance program as related to guestrooms and public areas
Specific Job Knowledge, Skill And Ability
- Read, write, and speak English fluently. Knowledge of other languages, especially Spanish is a plus.
- Knowledge of inventories, scheduling and productivity.
- High school math level required
- Ability to communicate effectively with the public and other team members verbally and in written form
- Ability to inspect 25 to 80 rooms per day
- Ability to clean rooms, when needed
- Physically able to move and/or operate large objects, such as: maid carts, suite furniture, large bags of linen, vacuum cleaners and boxes of inventory
- Ability to follow and enforce all hotels standards, including safety procedures/standards and able to recognize and act in emergency situations.
- Knowledge of and ability to operate computer.
Work Experience & Education Requirements
- High School graduate or equivalent preferred
- At least 2 years of housekeeping supervisory experience in hotel preferred
- Four or more years hotel housekeeping experience.
BILINGUAL SALES RETENTION SPECIALIST
Summary
- Please note that while this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).*
Do you love local businesses, and want to help them grow? The Yelp Customer Success team is seeking a dedicated and driven Bilingual Spanish speaking Customer Success Representative to provide a 5-star experience to our small business advertisers! As a member of the Customer Success team, you will be committed to supporting, consulting, and retaining our advertisers post-sale. We’d love to have you apply, even if you don’t feel you meet every single requirement in this posting. At Yelp, we’re looking for great people, not just those who simply check off all the boxes.
|
What You'll Do
- You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support
- You will consult and educate Yelp advertisers by answering a high volume of inbound calls and emails
- You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics
- You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success
- You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees
- You will remain organized and efficient in a fast-paced environment
- You will consistently achieve/exceed monthly goals
- You will work with both English and Spanish speaking customers
What It Takes To Succeed
- You have a Bachelor's Degree or 3+ years of relevant client facing experience
- You possess written and verbal fluency in communicating with Spanish speaking customers
- You are technically proficient with computers and information systems
- You have strong communication (verbal and written)
- You excel with problem solving and troubleshooting
- You have experience in account management, sales, advertising, or small business (preferred)
- You have a love for local businesses and understand their importance in local economies
- You have excellent time management and organizational skills with the ability to track and complete numerous details
- You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner
- You have the ability to strike a balance between consulting and supporting as needed
- You are willing to receive and implement feedback
- You have the ability to embrace a fast paced and always-changing environment
What You'll Get
- Effective your first day: Full medical, vision, and dental
- 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
- Up to 14 weeks of parental leave
- Monthly wellness subsidy
- Work from home reimbursement
- Flexible spending account
- 401(k) retirement savings plan
- Employee stock purchase plan
- Target base salary is $52,500 + performance based incentives
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
FRONT DESK AGENT
Job Summary
Accommodates guests of the hotel by performing the following duties. Essential duties and responsibilities of this position include the following (other duties may be assigned as needed) must be able to work a flexible schedule including weekends and holidays.
Essential Duties & Responsibilities
- Greets, registers, and assigns rooms to guests following established check-in/check-out procedures.
- Handles early check-ins professionally and according to standards
- Completes AM and/or PM checklists as assigned by a Supervisor, Front Office Manager, or MOD.
- Issues room keys and follows room key safety procedures.
- Transmits and receives telephone messages, Answers inquiries pertaining to hotel services; registration of guests, shopping, dining, entertainment, and travel directions.
- Handles all in-house guest requests for housekeeping amenities and Engineering issues through HotSoS or radio as needed.
- Follows up with all requests to ensure completion in a timely manner
- Keeps records of room availability and guests accounts
- Enrolls guests in Hhonors membership program as required by Hilton Corporation
- Follows all upsell procedures and incentive programs
- Makes reservations for in-house room extensions, walk-ins, and as needed as well as confirms reservations including sending email confirmation pages.
- Maintains knowledge of various room types and rates.
- Computes bills, collects payments, and makes change for guests.
- Makes restaurant, transportation, or entertainment reservations and arranges for tours.
- Utilizes the front office computer system.
- Answer all text messages from guests through the Kipsu system
- Answer all incoming calls promptly in a friendly, courteous, and professional manner in all dealings with guests, patrons, and other employees.
- Welcome hotel guests with a smile in person and over the phone, with an emphasis on fulfilling guest requests, and following instructions as well as Hilton and Resorts World Standards and procedures.
- Knowledge of the hotel and hotel areas.
- Provide information, recommendations, and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
- Retrieve mail, small packages, and facsimiles for guests as requested
- Arrange and confirm recreational, business, and dining activities both inside and outside the hotel for guests
- Respond to special requests for services including dry cleaning, special amenities, pre-arrival amenities, etc.
- Register VIP guests, as needed
- Promote Company marketing programs and distribute printed materials, as needed
- Handle any amenities from groups at check-in time
- Able to handle multi telephone lines and guests waiting in line in person.
- Able to handle guest concerns or complaints while using the HEART model and Make It Right program.
- Work closely with the bell desk staff to coordinate the efficient delivery of guest luggage and following up on guest requests.
- Distribute mail to the correct destination.
- Ensure that wake-up calls are entered accurately in the system. Log wake-up calls, faxes, notes, letters and mail, packages, and guests requests as needed.
- Able to perform the tasks related to a telephone operator, a reservation agent, a concierge, an engineer, a security officer and a housekeeper.
- Responsible for maintaining the front office area clean, organized, and stocked at all times including the lobby area as needed
- Able to handle hotel emergency procedures and situations with maturity and professionalism.
- Perform tasks and projects as delegated by the Front Office Manager, Front Office Assistant Manager, Sales or Resident Manager.
- May be placed as a PBX Operator, Front Desk Agent, Concierge, or Bell Captain as needed
- Provide courteous, professional, and friendly service at all times
- Able to solve day-to-day problems firsthand without having to contact a supervisor/manager as trained
- Other related duties.
Specific Job Knowledge, Skill And Ability
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information to resolve conflicts.
- Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare moderately complex mathematical calculations without error.
- Ability to listen effectively and comprehend the English language to understand and obtain instructions and information.
- Ability to see and hear in order to observe and detect signs of emergency situations.
- Able to stand for a long period of time
Work Experience & Education Requirements
- High School Diploma or GED.
- Retail or related work experience required for a minimum of 6 months
- Must be able to communicate clearly with guests, customers, supervisor and fellow employees.
- Must be able to calculate figures and amounts and apply basic addition, subtraction and multiplication.
- Fluent in English mandatory
GUEST ROOM ATTENDANT
Job Summary
The Room Attendant is responsible for maintaining the cleanliness of the guest room.
Essential Duties & Responsibilities
- Check housekeeping cart for supplies, stock as needed.
- Greet guests immediately with friendly/sincere acknowledgement.
- Strip dirty linens / towels and remove used amenities from room/suite.
- Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms,
- dusting, vacuuming and washing windows / tracks. Reports rooms as clean and available.
- Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
- Replenish linen and guest amenities.
- Clean balconies, if applicable.
- Respond to special requests by guests (such as providing extra amenities or service time requests).
Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
- Provide customer service to guests, including information about hotel services, activities and local attractions.
- Assist co-workers, as requested.
- Perform other duties and responsibilities as assigned or required.
Specific Job Knowledge, Skill And Ability
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
- Ability to arrive to work on time and when scheduled.
- Physically able to move large objects such as: carts, large bags of linen, ironing board.
- Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
- Ability to read and recognize room/suite numbers.
- Ability to communicate effectively with guests and team members verbally or in written form.
- Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
- Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
Work Experience & Education Requirements
- High School graduate or equivalent preferred but not necessary
- 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred.
- No special licenses or certificates required.
SECURITY SUPERVISOR
Job Summary
The Security Supervisor performs supervisory, as well as protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances, and threats to life and property. Maintain a safe and secure environment for guests, visitors, and team members.
Essential Duties & Responsibilities
- Supervise of shift in all aspects of the hotel operation during their shift.
- Supervise all investigations and special activities performed during their shift.
- Foot patrol of property, to identify possible Security threats and safety concerns. Effectively communicate all pertinent information to the Security Management, so appropriate action may be taken.
- To assist the Security management team in addressing Security and safety risks.
- When in the Security office, answer the phone and correctly fill Security logbooks.
- Respond and provide emergency first aid and CPR/AED
- Familiarized with the most direct routes around the complex as well as all daily events, so you can provide friendly and accurate information and directions to our customers.
- Locate and document any lost and found items.
- Operate the Fire Life Safety System and Public Address System, and be prepared to utilize these systems in case of an emergency.
- Escort company employees and customers to and from their vehicles as needed.
- Write Security reports and Engineering work orders.
- Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as a fire, fire or safety hazards and threats to life and/or property in a calm, rational, and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.
- To use a two-way radio to effectively communicate with others in the Security and other departments.
- Other duties as assigned by the Security Director.
Specific Job Knowledge, Skill And Ability
- Thorough knowledge of the building's layout, and a working knowledge of the surrounding area.
- Ability to effectively deal with internal and external customers, with patience, tact, and diplomacy.
- Ability to listen effectively, speak and write in English
- Ability to stand, walk continuously to perform essential job functions for the duration of the shift.
- Hearing and the ability to see potential unsafe situations.
- Perform tasks requiring bending, kneeling, and walking significant distances.
- Ability to follow verbal and written instructions.
- Ability to lift and carry objects up to 50 lbs.
- Ability to climb stairs and ladders.
- Ability to perform assigned duties in extreme temperatures.
Work Experience & Education Requirements
- Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
- Prior Hotel or contract Security experience preferred.
- Ability to perform Supervisor duties
- Florida State security guard license required.
- C.P.R. certified and first aid training preferred.
TECHNICAL MANAGER, OPENING CEREMONY, EVENT TIME JOB OPENING FOR CWC25
Department: Tournament Time Role
Location: Miami
Description
FIFA Club World Cup 25 OverviewAt FIFA, our vision is to unite the world through the power of football. The FIFA Club World Cup 25™ will bring together the best club teams from around the world to compete for the prestigious title. Hosted in the United States, this tournament will deliver an unforgettable experience for players, fans, and stakeholders alike. Now is your time to be part of history and join the workforce that will plan and execute this world-class event.
THE POSITION
Main Activities and Responsibilities
Reporting to the Head of Event Technical, Operations and Resourcing the Technical Manager – Opening Ceremony will be a key member of the FIFA Club World Cup 25 Ceremonies team and will work in close collaboration with other key individuals, functional areas and suppliers responsible for delivering technical and production elements of FCWC25 Opening Ceremony
The main responsibilities and oversight of the Technical Manager – Opening Ceremony for the FIFA Club World Cup 25™ include:
- Manage all technical aspects of the Ceremony in conjunction with the Stadium Entertainment Producer (INF) and the Stadium Entertainment Technical / Operations Manager (INF).
- Oversee Event Management Company (EMC) setup, operation, and bump-out of technical equipment.
- Supervise EMC technical vendors and suppliers and assist with any questions or concerns. Manage any technical vendors and suppliers outside of the EMC remit.
- Oversee and supervise production rehearsals, in collaboration with the EMC ·
- Act as the liaison between EMC technical production and INF, venue management, stadium technical staff, broadcast, other FCWC25 FAs, and other on-site stakeholders.
- Assist the EMC Technical Team with any request or needs.
- Understand the Broadcast operation, assist the Head of Production/Stadium Entertainment on any specific Ceremony Broadcast needs.
- Ensure all Ceremonies technical requirements are delivered on schedule and as planned.
- Address any technical issues both in planning and operational stages.
- Participate in all technical rehearsals and deliver post-rehearsal technical report.
- Ensure compliance with safety regulations and standards.
- Provide the Ceremonies Production leader post-ceremony technical reports.
- Work in full compliance with the FCWC25 Policies and Procedures and the Safety and Security rules and requirements
YOUR PROFILE
Candidates for this role should demonstrate:
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Experience
Education & Qualifications
- No Specific Education or qualification required but Technical or Trade qualifications such as: Electrical, Rigging, Audio Visual, Theatre craft etc would be highly regarded
Work Experience
- Min 3 years experience in event technical,Min 3 years experience in event technical, production or site management.
- Experience gained in: event agencies, music and entertainment, venue management, rental suppliers, audio visual suppliers, scenic/stage builders
- Experience with large scale events in stadiums, arenas, public spaces, theatres etc
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
DIRECTOR OF BILLOR FREIGHT
About us
At Billor, short for "Bill of Rights", we are building the largest trucking ecosystem in the U.S., focused on empowering truck drivers. By integrating FinTech, Technology, and Freight Management, we help drivers achieve truck ownership and enjoy a higher quality of life.
Our mission is grounded in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and spend more time with their families.
We are now expanding our leadership team to build a “Bill of Rights” for Freight Brokers.
About the role
We are hiring a senior executive to lead our Billor Freight vertical. This person will be fully responsible for the vertical’s P&L, strategy, and execution. The focus will be on scaling partnerships with freight brokers and 3PLs, developing services tailored for brokers, and building the operational foundation for growth.
This is a Director-level role with a defined path toward a C-level position as the company continues to expand.
Responsibilities
- Own and manage the full P&L of the Billor Freight vertical, with a focus on Freight Brokers
- Lead and scale Billor Freight operations
- Drive commercial strategy and execution to grow revenue and margin
- Build and manage relationships with freight brokers, 3PLs, and logistics partners
- Design and implement freight services tailored specifically for brokers within the Billor platform
- Oversee day-to-day operations, ensuring service quality and cost efficiency
- Collaborate cross-functionally with product, finance, and technology teams
- Define and track KPIs to drive performance and accountability
Qualifications
- 10+ years of experience in the freight and logistics industry
- Leadership roles at both freight brokerages and carrier organizations
- Proven track record of owning a P&L and scaling operations
- Deep knowledge of broker-carrier relationships, pricing models, and compliance
- Excellent communication, leadership, and relationship-building skills
- High level of ownership, with the ability to execute in a fast-paced, high-growth environment
Extra details
- On-site in Miami, FL
- Health and dental plan
- Paid vacation
- Holidays off
- Annual bonus based on both company and individual performance
- Eligibility to the LTIP (Long Term Incentive Plan)
MAINTENANCE TECHNICIAN
NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services, and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.
Job Title: Maintenance Technician
Location: Miami Worldcenter, Miami, FL
Job Type: Full-Time
Job Summary: We are seeking a skilled and reliable Maintenance Technician to join our team at Miami Worldcenter. The ideal candidate will be responsible for performing a variety of maintenance tasks to ensure the smooth operation and upkeep of our retail environment. This role requires a proactive individual with a strong attention to detail and the ability to work independently.
Key Responsibilities:
- Perform routine maintenance tasks, including plumbing, electrical, HVAC, and carpentry repairs.
- Conduct regular inspections of the retail facilities to identify and address maintenance needs.
- Respond promptly to maintenance requests from tenants and management.
- Troubleshoot and repair equipment and systems to ensure optimal functionality.
- Maintain accurate records of maintenance activities and repairs.
- Coordinate with external contractors for specialized repairs and services.
- Ensure compliance with safety regulations and building codes.
- Assist in the implementation of preventative maintenance programs.
- Maintain a clean and organized work environment.
Qualifications:
- High school diploma or GED equivalent.
- Minimum of 3 years of experience in maintenance or a related field.
- Strong knowledge of plumbing, electrical, HVAC, and carpentry systems.
- Ability to read and interpret technical manuals and blueprints.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Valid driver's license and reliable transportation.
Preferred Qualifications:
- Certification in HVAC, electrical, or plumbing.
- Experience in a retail or commercial environment.
- Familiarity with building automation systems.
Physical Requirements:
- Ability to lift and carry up to 50 pounds.
- Ability to work in various environmental conditions, including heights and confined spaces.
- Ability to stand, walk, and climb ladders for extended periods.
Benefits:
- Competitive salary
- Employee discounts
TECHNICAL MANAGER, OPENING CEREMONY, EVENT TIME JOB OPENING FOR CWC25
Department: Tournament Time Role
Location: Miami
Description
FIFA Club World Cup 25 OverviewAt FIFA, our vision is to unite the world through the power of football. The FIFA Club World Cup 25™ will bring together the best club teams from around the world to compete for the prestigious title. Hosted in the United States, this tournament will deliver an unforgettable experience for players, fans, and stakeholders alike. Now is your time to be part of history and join the workforce that will plan and execute this world-class event.
THE POSITION
Main Activities and Responsibilities
Reporting to the Head of Event Technical, Operations and Resourcing the Technical Manager – Opening Ceremony will be a key member of the FIFA Club World Cup 25 Ceremonies team and will work in close collaboration with other key individuals, functional areas and suppliers responsible for delivering technical and production elements of FCWC25 Opening Ceremony
The main responsibilities and oversight of the Technical Manager – Opening Ceremony for the FIFA Club World Cup 25™ include:
- Manage all technical aspects of the Ceremony in conjunction with the Stadium Entertainment Producer (INF) and the Stadium Entertainment Technical / Operations Manager (INF).
- Oversee Event Management Company (EMC) setup, operation, and bump-out of technical equipment.
- Supervise EMC technical vendors and suppliers and assist with any questions or concerns. Manage any technical vendors and suppliers outside of the EMC remit.
- Oversee and supervise production rehearsals, in collaboration with the EMC ·
- Act as the liaison between EMC technical production and INF, venue management, stadium technical staff, broadcast, other FCWC25 FAs, and other on-site stakeholders.
- Assist the EMC Technical Team with any request or needs.
- Understand the Broadcast operation, assist the Head of Production/Stadium Entertainment on any specific Ceremony Broadcast needs.
- Ensure all Ceremonies technical requirements are delivered on schedule and as planned.
- Address any technical issues both in planning and operational stages.
- Participate in all technical rehearsals and deliver post-rehearsal technical report.
- Ensure compliance with safety regulations and standards.
- Provide the Ceremonies Production leader post-ceremony technical reports.
- Work in full compliance with the FCWC25 Policies and Procedures and the Safety and Security rules and requirements
YOUR PROFILE
Candidates for this role should demonstrate:
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority / decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Experience
Education & Qualifications
- No Specific Education or qualification required but Technical or Trade qualifications such as: Electrical, Rigging, Audio Visual, Theatre craft etc would be highly regarded
Work Experience
- Min 3 years experience in event technical,Min 3 years experience in event technical, production or site management.
- Experience gained in: event agencies, music and entertainment, venue management, rental suppliers, audio visual suppliers, scenic/stage builders
- Experience with large scale events in stadiums, arenas, public spaces, theatres etc
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
AUXILIAR ADMINISTRATIVO.
📢 ¡Estamos contratando!
La Consejería de Trabajo, Migraciones y Seguridad Social en Estados Unidos, con sede en Nueva York, abre convocatoria para cubrir una plaza de personal laboral fijo con la categoría de Auxiliar Administrativo.
🗓 Fecha límite para presentar solicitudes:
Lunes 27 de mayo de 2025
📍 Lugar de examen:
Instalaciones del Consulado General de España en Nueva York
📌 La fecha y hora del examen se anunciarán junto con la publicación de la resolución de admitidos.
✅ Consulta las Bases de la convocatoria y postúlate ahora para formar parte del equipo de la Administración General del Estado en el exterior.
📎 Más información y formulario de solicitud disponibles en la web del Consulado General de España en Nueva York o en el portal de la Embajada de España en EE. UU.
STAFF ACCOUNTANT
Rentyl Management is a dynamic and growing property management company specializing in the restaurant industry. We are seeking a motivated and detail-oriented Senior Accountant to join our accounting team. If you have a strong background in Full Cycle Accounting, AP processing, Bank Reconciliations, Credit Card Receivables, and inventory experience with systems such as NetSuite and Craftable Inventory, we would love to hear from you.
Job Title: Staff Accountant
Job Description: The Staff Accountant will prepare and maintain financial records to track the organization's assets, liabilities, accounts payable (AP), accounts receivable (AR), reconciliation, revenue recognition, payroll recording, and other related financial activities.
Key Responsibilities:
- Perform general cost accounting and other related duties for the organization.
- Prepare monthly balance sheets, income statements, and profit and loss statements.
- Maintain the general ledger.
- Code invoices, set up new accounts, reconcile accounts, and close the monthly books.
- Reconcile bank accounts at least monthly, verify deposits, and address inquiries from banks.
- Reconcile cash disbursement accounts, payroll, customer accounts, and other financial accounts; manage accounts receivable collections.
- Verify and/or complete payment of invoices associated with accounts payable and ensure payments are charged to the appropriate accounts.
- Provide outside auditors with assistance; gather necessary account information and documents to perform annual audits.
- File tax forms with federal, state, and local government agencies.
- Coordinate with software vendors to maintain accounting software systems; recommend updates to enhance the accounting software.
- Manage the purchasing and invoicing system.
- Maintain knowledge of acceptable accounting practices and procedures.
- Perform other related duties as assigned.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Knowledge of general financial accounting and cost accounting.
- Understanding of and the ability to adhere to generally accepted accounting principles.
- Proficient with Microsoft Office Suite or similar software, and accounting software.
Preferred Skills/Abilities:
- Experience with Netsuite
- Experience with RealPage
- Experience with Sage Intact
Education and Experience:
- Bachelor's degree in Accounting, or related field, required.
- At least three years of related experience required.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Rentyl Management, an entity of NDM Hospitality is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
DIRECTOR OF BILLOR FREIGHT
About us
At Billor, short for "Bill of Rights", we are building the largest trucking ecosystem in the U.S., focused on empowering truck drivers. By integrating FinTech, Technology, and Freight Management, we help drivers achieve truck ownership and enjoy a higher quality of life.
Our mission is grounded in freedom, responsibility, and efficiency, enabling drivers to maximize productivity and spend more time with their families.
We are now expanding our leadership team to build a “Bill of Rights” for Freight Brokers.
About the role
We are hiring a senior executive to lead our Billor Freight vertical. This person will be fully responsible for the vertical’s P&L, strategy, and execution. The focus will be on scaling partnerships with freight brokers and 3PLs, developing services tailored for brokers, and building the operational foundation for growth.
This is a Director-level role with a defined path toward a C-level position as the company continues to expand.
Responsibilities
- Own and manage the full P&L of the Billor Freight vertical, with a focus on Freight Brokers
- Lead and scale Billor Freight operations
- Drive commercial strategy and execution to grow revenue and margin
- Build and manage relationships with freight brokers, 3PLs, and logistics partners
- Design and implement freight services tailored specifically for brokers within the Billor platform
- Oversee day-to-day operations, ensuring service quality and cost efficiency
- Collaborate cross-functionally with product, finance, and technology teams
- Define and track KPIs to drive performance and accountability
Qualifications
- 10+ years of experience in the freight and logistics industry
- Leadership roles at both freight brokerages and carrier organizations
- Proven track record of owning a P&L and scaling operations
- Deep knowledge of broker-carrier relationships, pricing models, and compliance
- Excellent communication, leadership, and relationship-building skills
- High level of ownership, with the ability to execute in a fast-paced, high-growth environment
Extra details
- On-site in Miami, FL
- Health and dental plan
- Paid vacation
- Holidays off
- Annual bonus based on both company and individual performance
- Eligibility to the LTIP (Long Term Incentive Plan)
DIRECTOR, EXPERIENTIAL
Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
The Director of Experiential Marketing will lead the conceptualization and execution of immersive fan experiences and live events for Telemundo's FIFA World Cup coverage. This role will create memorable, culturally-relevant activations that connect Hispanic audiences with the World Cup across physical and digital touchpoints, while driving brand engagement.
This is a project/limited term position, unless otherwise amended or terminated as deliverables within this project are completed.
Key Responsibilities
- Develop and execute the experiential marketing strategy for Telemundo's FIFA World Cup, including fan festivals, viewing parties, and community events
- Design innovative experiential campaigns that bridge broadcast, digital, and in-person experiences
- Lead the creation of both large-scale marquee events and local market activations that engage Hispanic communities
- Collaborate with Partnership team to integrate sponsor activations into experiential programs
- Oversee vendor and agency relationships, including event production companies, creative agencies, and technology partners
- Manage and develop a team of experiential marketing professionals, providing strategic guidance
- Manage experiential marketing budget and resource allocation across multiple programs
- Develop measurement frameworks to track ROI and effectiveness of experiential initiatives
- Ensure brand consistency across all experiential touchpoints while maintaining FIFA guidelines
- Lead cross-functional teams including production, creative, digital, and local market teams
Qualifications
Required Qualifications
- Bachelor's degree in Marketing, Event Management, Communications, or related field
- 5+ years of experiential marketing experience, with proven success in large-scale sports or entertainment events
- Minimum 3 years of experience managing a team.
- Strong understanding of Hispanic market dynamics and cultural nuances
- Experience managing budgets and complex vendor relationships
- Proven track record of creating innovative experiential marketing campaigns
- Excellence in project management and cross-functional team leadership
- Strong presentation and communication skills in English and Spanish
- Experience with digital integration in experiential marketing campaigns
Preferred Qualifications
- Experience with FIFA World Cup or major sporting events
- Background in Hispanic media or marketing
- Knowledge of broadcast media integration with live events
- Understanding of AR/VR and emerging experiential technologies
- Experience with sponsor integration in live events
- Crisis management and live event troubleshooting experience
Success Metrics
- Event attendance and engagement metrics
- Social media impact and earned media coverage
- Sponsor satisfaction with activations
- Brand awareness and sentiment metrics
- Program ROI and budget management
- Safety and execution excellence
- Digital engagement with physical activations
Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation.