INTERNAL COMMUNICATIONS MANAGER
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Develop and execute communication initiatives in partnership with teams across Facebook and cross-functional partners.
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Provide proactive and reactive messaging that supports key initiatives and program rollouts.
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Understand the unique needs of product teams (priorities, tools, process) in order to produce effective and relevant communication strategies.
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Consult with leadership on their communication priorities and change management initiatives.
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Write and develop messaging around various topics, including organizational and company strategy, priorities, product launches and announcements.
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Identify opportunities to share organization milestones with the company.
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Coordinate with cross-functional teams to implement consistent messaging across the organization.
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Partner closely with other internal and external communications teams as well as Operations, HR, Legal, Finance, DEI, Executive Teams, and others to align on communication opportunities.
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Manage internal forums (Workplace Groups) and internal events (All Hands Q&As) which include creating narrative themes, developing executive messaging, and consulting on other speakers’ content.
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Implement and maintain data measurement and analysis strategies to guide communications best practices.
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Bachelor’s degree in communications, public relations, or journalism
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6+ years professional experience working in internal communications, corporate communications, political campaigns, or nonprofit mission-driven communications.
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Minimum 2 years of dedicated internal communications experience.
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Experience counseling and influencing members of the leadership team
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Experience producing content for internal audiences at varying levels across an organization.
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Experience writing and turning complex information into relevant, engaging, timely and valuable content.
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Experience with managing multiple projects simultaneously
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Experience in solving problems using judgment, data measurement, and analysis, providing practical, timely and effective communications guidance and support.
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Experience in public relations, journalism, branding and campaigns.
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Experience in the technology or advertising industry.
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Experience managing internal communications for a globally distributed and hybrid workforce (remote and in-person).
INTERNAL COMMUNICATIONS MANAGER
-
Develop and execute communication initiatives in partnership with teams across Instagram and cross-functional partners.
-
Provide proactive and reactive messaging that supports key initiatives and program rollouts.
-
Understand the unique needs of product teams (priorities, tools, process) in order to produce effective and relevant communication strategies.
-
Consult with leadership on their communication priorities and change management initiatives.
-
Write and develop messaging around various topics, including organizational and company strategy, priorities, product launches and announcements.
-
Identify opportunities to share organization milestones with the company.
-
Coordinate with cross-functional teams to implement consistent messaging across the organization.
-
Partner closely with other internal and external communications teams as well as Operations, HR, Legal, Finance, DEI, Executive Teams, and others to align on communication opportunities.
-
Manage internal forums (Workplace Groups) and internal organization events (All Hands
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Q&As, leadership offsites) which include creating narrative themes, developing executive messaging, and consulting on other speakers’ content.
-
Implement and maintain data measurement and analysis strategies to guide communications best practices.
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Bachelor’s degree in communications, journalism, or public relations.
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8+ years professional experience working in internal communications, corporate communications, political campaigns, or nonprofit mission-focused communications.
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Minimum 2 years of dedicated internal communications experience.
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Experience counseling and influencing executive leadership.
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Experience producing content for internal audiences at varying levels across an organization.
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Experience writing and turning complex information into relevant, engaging, timely and valuable content.
-
Experience with managing multiple projects simultaneously.
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Experience in solving problems using judgment, data measurement, and analysis, providing practical, timely and effective communications guidance and support.
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Experience in public relations, journalism, branding and campaigns.
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Experience in the technology or advertising industry.
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Experience managing internal communications for a globally distributed and hybrid workforce (remote and in-person).
ACCOUNT EXECUTIVE - GLOBAL, REMOTE
Department: Sales
Location: Nicaragua
Compensation: $1,500 - $5,000 / month
Description
About Magic
Magic is a leading modern outsourcing platform that connects SMBs to high-quality remote workers, from SDRs to virtual assistants and more. With roots in Silicon Valley, and backing from top venture capitalists, our workers are supercharged with a combination of the latest AI technology and training.
Why does this role exist
We are seeking Account Executives who have passion and success in empowering fast growing companies and executives. Our sales team members have a tremendous opportunity to impact Magic's prospects, help expand Magic's growth and as a result, on themselves.
Our Account Executives pride themselves on being delegation consultants who focus on closing deals the right way -- by digging into lead's needs, aligning the right fit service and setting customers up for success. As an Account Executive, you will run the entire sales cycle -- from lead outreach to qualification to finalizing the buying process by facilitating onboarding. You will be responsible for crafting and executing on net new leads every week, while managing existing prospects.
Key Areas of Impact and Focus:
- Product Mastery:
- Become an expert on Magic's products, services, and industry trends to effectively position our offerings.
- Sales Process Ownership:
- Manage the entire sales cycle from lead generation to closing deals, conducting 10-20 discovery calls weekly.
- Consultative Selling:
- Engage deeply with clients to understand their needs and tailor solutions that add value.
- Continuous Improvement:
- Share feedback and best practices with the team, while continuously refining your sales skills.
- Client Engagement:
- Communicate with new leads and active customers to meet their needs and sustain engagement.
- Accountability:
- Maintain detailed sales reports, manage your book of business, and follow up diligently with all leads.
- Proactive Follow-Up
- Always pursue a next step leaving no lost lead/opportunity to guess work and focus on continuous follow through.
- Hunter Mindset:
- Sharpen your skills by finding new business opportunities or ways to expand our footprint within your existing pipeline.
Qualified Candidate Requirements:
- 3+ years of relevant sales experience such as outbound, consultative or cold calling, ideally in a B2B role with an emphasis on SMB and mid-market clients in North America
- 2+ years of full cycle selling experience within a SaAs business is ideal, however, comparable sales experience with a track record of success will be considered
- An empathetic and relationship-based sales approach based on rapport building, active listening, and an impulse to help in an unpredictable and fast-paced environment.
- Exceptional negotiation and relationship-building skills in dealing with C-level executives
- Experience with CRM tools such as Hubspot is a bonus
- Required education: Bachelor's degree in any course
Your superpowers are…
- Owning the entire sales process from end to end, taking full responsibility for your pipeline.
- Naturally understanding a customer's pain points and digging deep into their needs.
- Exhibiting empathy, connecting with customers on a personal level while maintaining a professional relationship.
- Demonstrating a strong work ethic by putting in the effort with calls and outreach, going the extra mile to build tailored solutions and close deals.
- Remaining cool under pressure, skillfully balancing and executing multiple priorities.
- Consistently achieving sales quotas, showcasing a proven track record of success.
- Embracing a growth mindset, comfortably adopting new technology and implementing new learnings into your daily routine.
- Viewing feedback and failure as opportunities for improvement.
- Thriving in a fast-paced, high-growth startup environment, adapting to shifting processes and strategies with ease.
- Caring about succeeding as an individual and want to contribute to the larger team
- Learning and adapting to a constantly changing environments is second nature to you
- Being an outstanding salesperson and problem solver with the ability to engage in business and technical conversations at multiple levels of an organization.
Personal Qualities
- Happy + outgoing disposition
- They are a chess player, not a checkers player (think strategically, bigger picture)
- People who are creative problem solvers
- People who ask questions all the time and seek clarity
- People who can contribute to the broader team by sharing failures or successes
- People who want to work in a startup environment where change happens weekly
- Gritty and passionate about sales (Hungry)
SENIOR SALES LAUNCH EXPERT
ACCOUNT EXECUTIVE, PRE-CRUISE MARKETING
Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
The Royal Caribbean Group’s Silversea brand has an exciting career opportunity for a full time Manager, Pre-Cruise Marketing on the Consumer Marketing Team reporting to the Manager, Pre-Cruise Marketing.
This position will be working onsite from Miami.
Position Summary
In this position, you will oversee the overall Pre-Cruise Guest Experience, inclusive of the communication of revenue-generating Onboard Revenue and Ashore Products, as well as critical non-revenue, need-to-know information for guests ahead of their voyage.
Under the direction of the Manager, Pre-Cruise Marketing, you will work closely with CRM, Creative Services, Onboard Marketing, Expeditions, Shore Excursions, Onboard Revenue, and more to develop Email, Direct Mail, and other One-to-One marketing campaigns targeted to guests ahead of their voyage
Essential Duties And Responsibilities
- Partners with Creative Services and CRM team to brief new consumer email campaigns as a part of the pre-cruise guest journey.
- Works closely with Digital and IT to support creative needs of Operational and Transaction pre-cruise communication, ensuring continuity across the full guest journey.
- Briefs, QAs, and reports on Ad-hoc and Automated Pre-Cruise emails.
- Develops detailed timelines and documentation to ensure all stakeholders are aware of go-live dates of project and enhancements.
- Tracks the progress with the Creative Project Management team and CRM team to ensure that deadlines and approval milestones are met.
- Ensures the accuracy of all pre-cruise communication by being up to date on all pre-cruise product details by destination and voyage type.
- Organizes related strategic documents and campaign assets in a shared drive.
- Facilitates the development of presentations to executive leaders
Qualifications, Knowledge, And Skills
- Familiar with Email Service Providers such as Salesforce/ExactTarget, CheetahMail, etc.) Bachelor’s degree in marketing, Advertising, or related field experience.
- Minimum of 2-3 years’ experience working in marketing, communications, or guest-centric role.
- Self-starter with excellent written and verbal communication skills.
- Strong organizational and presentation skills.
- Detailed oriented.
- Ability to multi-task and be flexible in a fast-paced environment.
- Proficient in Microsoft Office 365: Specially Excell and PowerPoint.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
MARKETING MANAGER (COMMERCIAL REAL ESTATE)
The Marketing Manager will be responsible for generating exposure and awareness for the brokerage, a growing team of agents, and their property listings by implementing various design concepts and marketing campaigns and providing support on miscellaneous office assignments.
- Creation of property marketing collateral: flyers, Offering Memorandums, Broker Opinions of Value, proformas, signage, email marketing, and social media content
- Creation of one-off agent design requests: direct mailers, business cards, brochures, promo materials
- Schedule and coordinate billing for photography/videography shoots
- Schedule and coordinate billing for signage installations
- Maintain an email marketing account and database, create eblasts, and track metrics
- Liaise with third-party web developer and navigate the backend of WordPress to implement necessary site changes, upload content, improve site's aesthetic, and spot/report bugs
- Liaise with a third-party social media company, supplying/designing/strategizing/editing content, approving content, and analyzing monthly performance reports
- Research and schedule demos for new software/technology
- Assist in the planning of company events, recurring meetings, and explore networking opportunities
- Plan sponsorship opportunities, keeping track of deadlines and providing all information to organizers and attendees in a timely manner
- Coordinating with third-party PR company when a notable transaction presents an opportunity for editorial exposure
- Assist in the go-to-market campaigns for new listings on Costar/LoopNet, troubleshoot Costar's Marketing Manager platform and assist in coordinating workshop sessions with Costar representatives
- Explore advertising opportunities with commercial real estate publications
- Assist in the onboarding of new agents, providing support through materials and access to various resources
- Work with analyst to produce quarterly south Florida market reports and promote them through various channels
- Be very familiar with a list of preferred vendors, keeping track of which vendors service which counties
- Track invoicing for all orders ensuring timely payment
- Demonstrate an interest in the commercial real estate industry, making an effort to familiarize oneself with who's who in the industry
Requirements
- 3-5 Yrs. of progressive marketing experience in Commercial Real Estate
- Knowledge of MS Windows, MS Office applications (Word, Excel, Outlook, and Power Point)
- Bachelor's degree in Marketing, Communications, Design, or related (Master's preferred)
- Fluent in English, other languages a plus
Benefits
Join a luxury growing company with an energetic work environment. Our benefits include:
- Medical, Dental, and Vision
- 401k
- A generous PTO and Holiday calendar
- Start-up office environment
- Growth potential
- Training and development
Job Type: Full-time
On-site, not a remote position.
MDLV, LLC dba ONE Sotheby's International Realty is an Equal Opportunity Employer; participates in E-Verify and conducts background checks.
COMMUNITY SUPPORT SPECIALIST
Gordian Staffing, A New Way of HR.
We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
Our Client
Building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join our team.
As a Community Support Specialist, you will be responsible for:
- Receive customer phone calls and answer questions related to the status of work orders, ARC requests, or Association responsibilities.
- Partner with CAM on administrative tasks.
- Manage follow-up and closing work order tickets.
- Follow up on all standard work orders with Service Providers and update status.
- Receive, process, and manage 4041 Forms and all other address change requests.
- Review open compliance items to follow up and ensure completion is noted.
- Prepare Architectural Review Applications (ARC) for evaluation by association Board of Directors and/or Committee(s).
- Process approval/denial of ARC applications, send them to homeowners and file accordingly.
Schedule
Monday to Friday,
- Regular Schedule 10:00 - 19:00 Mexico City time
- Daylight Saving 09:00 - 18:00 Mexico City time
We Offer
- Computer equipment (Laptop, Monitor, and Headset).
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.
After the 3-month contract, we add the following:
- Minor medical insurance
- Food vouchers (10% of the gross salary monthly).
- Restaurant tickets (~$2,034 MXN. monthly)
- Saving fund (8% of the gross salary).
CANDIDATES SHOULD BE LOCATED AT LEAST 6 HOURS FROM GUADALAJARA JALISCO AND / OR MEXICO CITY
MIN REQUIREMENTS:
- MUST: Advanced-Native English (verbal and written)
- 3 years of experience with customer service and administrative tasks.
- Previous experience in hospitality is a plus.
SALES COORDINATOR
Join Us as a Sales Coordinator!
Are you driven, organized, and passionate about sales? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities?
We are looking for a Sales Coordinator ready to make an impact by optimizing our sales funnel, supporting our team, and helping us achieve our goals.
Why You’ll Love This Role: As a key member of our sales team, you’ll play a vital role in ensuring smooth operations, driving results, and building lasting client relationships. If you’re eager to grow, take on new challenges, and make a real difference, this is the perfect opportunity for you!
What You’ll Do:
- Efficiently manage and process sales orders and invoices to keep things moving
- Perform outbound calls to engage and convert cold leads into new business
- Provide exceptional customer support by answering phone calls and resolving inquiries
- Keep the sales team organized by managing schedules, setting appointments, and coordinating logistics for sales meetings and events
- Maintain and update client records in our CRM, ensuring accuracy and reliability
- Generate sales analytics and performance reports to track success and identify opportunities for improvement
- Collaborate across departments to ensure smooth communication and seamless sales workflows
- Assist in creating eye-catching sales collateral and materials for impactful client presentations
What You Bring:
- At least 1-2 years of experience as a sales administrator, sales support, or in a similar role
- Exceptional written and verbal English communication skills (C1 level or higher)
- Fluency in Spanish and English
- Ability to work independently, manage multiple priorities, and stay organized in a fast-paced environment
- Proficiency with cloud-based tools such as Google Suite, Microsoft Office, Apple iSuite, Zoom, and project management platforms
- Strong experience with CRM software, with a demonstrated track record of success
- Experience with B2B campaigns is a bonus!
- A positive, proactive attitude and a hunger to learn and grow
- Flexibility to work US time zones (graveyard shift for those in the Philippines)
System and Work Setup Requirements:
- High-speed internet (25 MBPS+), with backup for outages.
- PC/laptop: 8GB RAM, Core i3/Ryzen 3 or higher; Windows 10+ or Catalina 10.15+, with up-to-date browsers and security software; 500GB/128 SSD storage.
- Headset with noise cancellation, 720p+ webcam.
- Quiet, organized workspace free from distractions.
Why You’ll Love Working with Us:
BUSINESS DEVELOPMENT ASSOCIATE
Company Overview
Grove Acquisitions is a real estate investment group located in New York. We focus on acquiring targeted properties at scale across various property verticals, including multifamily, affordable housing, new development, and healthcare .
Role Description
This is a full-time Business Development Associate role at Grove Acquisitions. The Business Development Associate will be responsible for booking meetings with institutional property owners through cold calls, emails and LinkedIn as well as maintaining a healthy prospect pipeline, ensuring adequate reporting and information entry into our CRM. The role requires strong communication skills and the ability to identify and execute on key issues and opportunities to drive business growth.
Qualifications
- Exceptional English Level (Pronunciation, Vocabulary and Tonality)
- Marketing, Sales, Communication or related university background graduates
- Strong Communication skills and vocal volume
- Experience in the real estate or related industry is a plus
Job Details
Work Schedule is 9:30 AM EST - 6:30 PM EST
Virtual Office setup. Requires attending Kumospace environment every day while on working hours
Contractor Role $1250 - $1500 USD Monthly compensation
- Commission structure per meeting booked shows and deals closed
ESPECIALISTA DE PLANIFICACIÓN Y GESTIÓN EN TIEMPO REAL
Objetivo del puesto:
Responsable de planificar y gestionar capacidades requeridas con proveedores de callcenters (inbound, outbound y digital), pronosticar el volumen de contactos, monitorear las operaciones en tiempo real para garantizar la eficiencia operativa.
Funciones Principales:
- Asegurar la correcto dimensionamiento y planificación del personal por parte de los BPOs.
- Elaboración de modelos de pronóstico.
- Asegurar la calidad de los reportes del equipo GTR, BPOs y Planning.
- Validar la correcta facturación por parte de los equipos BPOs.
- Implementar automatizaciones de reportería.
- Monitoreo de comportamiento de llamadas y chats.
- Alertas de indicadores fuera de objetivo.
- Visibilidad de indicadores del Contact Center y Televentas.
Velar que se cumpla la planificación realizada para atención de clientes
Requisitos:
- Experiencia mínima de 2 años en posiciones similares.
- Experiencia en call center y canales digitales.
- Conocimiento de métricas de Call Center.
- Elaboración de modelos de pronósticos.
- Excel Avanzado (comprobable).
- Conocimiento o certificación de Norma COPC para canales remotos (deseable).
PASANTÍA EN SEO (OPTIMIZACIÓN PARA MOTORES DE BÚSQUEDA)
Descripción del puesto:
Buskeros Inc. Nicaragua busca un pasante interesado en desarrollar habilidades en SEO y marketing digital. Esta pasantía ofrece una excelente oportunidad para obtener experiencia práctica en optimización web y estrategias de crecimiento orgánico. El puesto incluye apoyo económico, horario flexible y un ambiente laboral amigable.
Responsabilidades:
- Apoyar en la optimización de contenido para mejorar el posicionamiento en motores de búsqueda.
- Investigar y analizar palabras clave relevantes para el negocio.
- Asistir en la implementación de técnicas de SEO on-page y off-page.
- Contribuir al monitoreo y análisis del tráfico web utilizando herramientas como Google Analytics.
- Generar informes sobre el desempeño SEO y proponer ajustes para mejorar resultados.
- Mantenerse actualizado sobre las tendencias y cambios en algoritmos de búsqueda.
Requisitos:
- Estudiante o recién graduado en carreras de Marketing Digital, Comunicación, Tecnología o afines.
- Conocimientos básicos de SEO, Google Analytics y herramientas de búsqueda de palabras clave.
- Ganas de aprender y mejorar sus habilidades en optimización web.
- Habilidades analíticas y capacidad de trabajar en equipo.
Beneficios:
- Apoyo económico durante la pasantía.
- Horario flexible para compaginar con los estudios.
- Un ambiente de trabajo dinámico y enfocado en el crecimiento profesional.
Ambas vacantes están dirigidas a estudiantes o recién graduados que desean crecer profesionalmente y obtener experiencia en el campo del marketing y SEO con el apoyo de Buskeros Inc. Nicaragua.
PASANTÍA EN MERCADEO
Descripción del puesto:
Buskeros Inc. Nicaragua está en búsqueda de un pasante de mercadeo apasionado por aprender y contribuir en esta innovadora empresa. Esta es una excelente oportunidad para adquirir experiencia práctica en estrategias de marketing digital y offline. El candidato seleccionado recibirá apoyo económico, contará con flexibilidad de horario y un ambiente laboral positivo.
Responsabilidades:
- Asistir en la creación y ejecución de campañas de marketing.
- Ayudar en la gestión de redes sociales y plataformas digitales.
- Colaborar en la investigación de mercado y análisis de tendencias.
- Apoyar en la redacción de contenido para blogs, newsletters, y materiales promocionales.
- Contribuir en la organización de eventos y actividades promocionales.
- Elaborar reportes de desempeño de campañas y propuestas de mejora.
Requisitos:
- Estudiante o recién graduado de las carreras de Mercadeo, Publicidad, Comunicación o afines.
- Conocimiento básico de redes sociales, email marketing y herramientas de análisis.
- Actitud proactiva, creativa y con ganas de aprender.
- Habilidades comunicativas y capacidad para trabajar en equipo.
Beneficios:
- Apoyo económico durante la pasantía.
- Flexibilidad de horario para balancear con estudios.
- Excelente ambiente de trabajo en una empresa comprometida con el crecimiento profesional.
IMPLEMENTATION SPECIALIST
Acerca del empleo
Hi! We’re Craftybase, a growing B2B SaaS startup in the manufacturing and inventory management space. We help small DTC makers keep track of their materials, products, and orders so they can grow their businesses profitably.
We’re a small, early-stage company. In early 2021, we were accepted into the TinySeed accelerator program & raised seed funding.
We are profitable and growing, and it's an exciting time to join our team. We've put a lot of attention and hard work into our product, and we think we've built the absolute best inventory system for small makers—our thousands of happy customers agree. We are seeking a proactive and results-driven Implementation Specialist to join our team.
The Role
As our Implementation Specialist, your primary focus will be driving user activation and enhancing customer engagement through personalized onboarding experiences and other customer success initiatives. Handling support tickets will be a secondary responsibility, useful for maintaining product knowledge and gathering valuable customer insights.
Your objective will be to ensure our users get the most out of Craftybase, guiding them through a smooth onboarding process, showcasing how to use the product effectively, and helping them unlock its full potential.
This is a full-time remote role.
Why YOU Should Apply
This is a unique opportunity to shape and help build out our implementation team at a pivotal time for the company. We are growing and have exciting plans to accelerate our growth further. We deeply understand that quality onboarding and engagement efforts are key to this success.
Responsibilities and Day-to-Day
As a small company, we sometimes must wear more than one hat. If you’re someone who prefers to stay in your lane and within your comfort zone, this type of role is not one you’re going to enjoy.
This role does not require that you know how to code, and there will be no coding involved. However, it does require that you be technically minded enough to explain more complex software functionality in a compelling and easy-to-understand way to a prospect who does not have as much technical inclination.
Here are some of the key parts of the role:
Customer Onboarding & Activation:
- Conduct personalized onboarding calls and demos, helping new users set up Craftybase and quickly realize its value.
- Guide trial users through the activation process, addressing any challenges and increasing the likelihood of subscription.
- Monitor customer health metrics to track user engagement and ensure successful product adoption, especially for larger makers.
- Continuously help improve the onboarding and activation process to deliver a seamless user experience.
Feedback & Product Improvement:
- Gather and document customer feedback to share with the product team, helping drive improvements to features and overall user experience.
- Participate in feedback sessions with the product team to ensure the customer voice is reflected in product development.
- Identify common customer pain points to inform content creation and help develop features that enhance user adoption.
Support & Engagement (Secondary Focus):
- Handle support tickets as needed, providing empathetic, personalized responses to maintain product knowledge and gather insights into user challenges.
- Use direct interactions with users to stay updated on customer needs, trends, and feedback.
- Leverage feedback from support to address user issues during onboarding and improve future processes proactively.
Side Projects
When not directly engaged with customers, we expect you to work on side projects designed to improve the effectiveness and efficiency of our onboarding efforts. These projects all share a common goal: making the other parts of your job easier and allowing you to be even more successful.
For example, based on your skills and interests, you might:
- Participate in live webinars, focusing on different user groups such as new trialists, advanced users, and industry-specific segments.
- Suggest, create, and maintain educational resources.
- Assist in the creation and maintenance of a high-quality video library, focusing on solving real-world customer problems and explaining key features.
- Ensure the Knowledge Base is up-to-date and filled with relevant content that empowers users to resolve issues independently.
Requirements
In this role, you will need to take complete ownership of your assigned projects and customers. You will be given all the tools and support to be successful without being told what to do every step of the way. If you find this appealing, then this may be the perfect position for you.
- You have experience working within small, fast-paced agile teams.
- You demonstrate friendliness and empathy when conversing with customers and other people, and can relate well to a variety of different people.
- You have a reliable and fast internet connection.
- You will be geographically based in a US timezone and willing to work US hours.
You have:
- Experience in customer success, onboarding, or support roles in a SaaS or tech environment.
- Excellent communication skills for leading webinars, creating educational materials, and engaging with users.
- Strong problem-solving skills and an analytical mindset to gather customer insights and recommend improvements.
- Passionate about helping users succeed through personalized experiences with a focus on Craftybase's value.
In addition to this, you are:
- Very trustworthy and professional.
- Fully conversant with the English language (both written and verbal).
- Able to work independently and use both common sense and initiative where required.
- Have impeccable time management abilities and are ready to work in a fast-paced start-up environment.
- An excellent communicator with customers, the support team, and management.
- Comfortable working with remote, distributed, culturally diverse teams.
- Results-driven and transparent about your work output.
- A quick learner who is comfortable and willing to ask questions when unsure.
- Willing to collaborate on new ideas with others and accept critical feedback to make these ideas better.
- Enthusiastic and passionate about our product and the customers that we serve.
Nice-to-haves:
- Experience with commerce platforms such as Etsy, Shopify, Woocommerce, and Square (familiarity with products, orders, inventory, etc.).
- Experience with inventory and accounting concepts.
Benefits of Joining Our Team
- 100% fully remote role.
- Become a key member of a small team, achieving big things.
- Long-term contractor role (we’ll treat you like a full-time employee).
- Equipment provided.
- Generous leave policy: 20 days holiday leave + 10 days personal leave + 10 days of public holidays of your choice.
APLICA AQUI:
ACCOUNT MANAGER
Acerca del empleo
We're seeking a Bilingual Account Manager (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING- You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
THE ROLE
We are currently seeking a bilingual Account Manager to join our team. As a Valatam team member, you will play a crucial role in developing client projects and accounts to initiate and maintain good client-team member relationships, meeting the operational needs of assigned client segments, ensuring that project goals are met, and ensuring customer satisfaction.
You'll have success here if you value clear processes and feel qualified to do the following:
- Maintaining relationships with clients through regular check-ins
- Preemptively solving problems with clients or their team members before they happen
- Growing our teams on each account through upselling and cross-selling
- Generating referrals from your accounts
- Presenting new placements, scheduling calls, and onboarding clients
- Updating databases and generating reports as needed
- Updating VA Manager on new placements and coordinating placement logistics
- Providing feedback on team members' performance and client satisfaction
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 2 years of account or client management experience preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a quiet "home office"
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Benefits
- Our pay rate: $5/hr (approx $840-880/month)
- Commissions on upsells (approx $300-500 for each successful upsale)
- Ongoing pay rate increments once a year based on performance
- Discretionary bonuses
- 5 Holidays as PTO
- 10 Self-care days
- Gym/Wellness allowance
- Medical stipend after 6 months of services provided
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gathering
WHY VALATAM
- Work-from-home, fully remote positions
- Secure long-term work opportunities
- Gain international experience working with US companies
- Enhance your English proficiency in a multicultural work environment
- Paid training opportunities and gain experience in a new industry
- Work with a dynamic team dedicated to excellence and innovation
- Experience a healthy work/life balance
- Earn competitive pay in USD currency
Please fill out our application form, ensuring you answer all the questions. We will get back to you with more information shortly after receiving your application.
APLICA AQUI:
CUSTOMER SUCCESS AND ACCOUNT MANAGER
Acerca del empleo
Full Time Customer Success and Account Manager
Company: Bydrec
Location: Remote
About Bydrec: Bydrec is a leading nearshoring firm that specializes in providing top-tier software developers and other technical talent as staff augmentation to US-based clients. Our mission is to bridge the gap between talent and opportunity, ensuring our clients have the skilled professionals they need to succeed.
Job Description: We are seeking a dynamic and bilingual (Spanish and English) Customer Success and Account Manager to join our team. The ideal candidate will be passionate about building strong client relationships and ensuring customer satisfaction.
Key Responsibilities:
- Oversee the entire customer journey, ensuring a seamless process from onboarding to retention.
- Serve as the primary point of contact for assigned clients, ensuring their needs are met and their expectations are exceeded.
- Develop and maintain strong, long-term relationships with clients by understanding their business goals and challenges.
- Collect and act on user feedback to enhance customer satisfaction.
- Coordinate with internal teams to ensure timely and successful delivery of our solutions according to client needs.
- Monitor and report on key account metrics, identifying opportunities for improvement and growth.
- Provide training and support to clients on our services and solutions.
- Proactively identify and address client issues, ensuring a high level of customer satisfaction.
- Escalate complex problems to the appropriate teams, while retaining responsibility for the customer’s issue until it is fully resolved.
- Collaborate with the sales team to identify and develop new business opportunities within existing accounts.
- Manage outsourced resources/ teams in Latin America, ensuring that projects are delivered with quality and on time.
- Liaise with Internal Recruiting Team: Manage client staffing needs by working closely with the recruiting team to ensure the right talent is matched with the right projects.
- Client Feedback Loop: Establish a feedback loop with clients to continuously improve service delivery and client satisfaction.
- Contract Management: Oversee contract renewals and negotiations, ensuring terms are favorable for both the client and the company.
- Performance Reviews: Conduct regular performance reviews with clients to assess satisfaction and identify areas for improvement.
- Talent Pipeline Management: Work closely with the recruiting team to maintain a robust pipeline of qualified candidates to meet client demands.
- Recruitment Strategy: Collaborate with the recruiting team to develop and implement effective recruitment strategies tailored to client needs.
- Onboarding Coordination: Ensure smooth onboarding of new hires by coordinating with the recruiting team and client stakeholders.
- Market Insights: Provide market insights and feedback to the recruiting team to help refine sourcing strategies and improve candidate quality.
- Brainstorm, implement, and own initiatives aimed at improving customer satisfaction and loyalty.
Qualifications:
- Bilingual proficiency in Spanish and English is required.
- Proven experience in Customer Success, Account Management, or similar role.
- Exceptional verbal and written communication skills.
- Strong analytical and organizational skills.
- Ability to work well with cross-functional teams, including research, marketing, product development, and support.
- Enjoyment in working in a dynamic environment and thriving in dealing with new challenges daily.
- Dedication to keeping abreast of industry trends and consistently enhancing skills and knowledge.
- Familiarity with the software development industry is a plus.
- Experience setting up a customer service function, including creating SOPs, playbooks, etc.
- Familiarity with Customer Success metrics and KPIs such as CSAT, NPS, Customer Retention Rate, etc.
- Experience with staff augmentation is required; experience with nearshoring is a bonus.
- Proficiency with customer relationship management (CRM) software, particularly HubSpot, and other key tools/platforms used in customer success.
What We Offer:
- Opportunity to grow within a dynamic and innovative company.
- Flexible working hours and remote work options.
- A supportive and collaborative team environment.
APLICA AQUI:
SALESPERSON
Position Summary
We are looking for a driven Salesperson to join our team and help small businesses succeed. In this role, you will be responsible for making outbound calls and closing deals with business owners who need merchant cash advances. You will work with qualified leads provided by our appointment setters, ensuring a smooth and efficient sales process. This position is ideal for individuals passionate about sales and dedicated to helping small businesses thrive.
***This is a commission only position***
Location: LATAM.
Schedule: 9:00 AM to 6:00 PM PST.
About Our Client:
Our client is a financial services provider that focuses on addressing the cash flow needs of small businesses. Founded in 2016, the company offers various financial solutions, including loans and merchant cash advances, to help businesses manage their working capital. They aim to provide fast and simple financing options, ensuring that businesses can access the funds they need efficiently.
Qualifications:
- Bachelor’s degree in Sales, Marketing, or related field.
- Minimum 3 years of experience in sales.
- Strong communication skills, both verbal and written.
- Ability to handle high call volumes and maintain a positive attitude.
- Experience in telemarketing, customer service, or a similar role is preferred but optional.
- Comfortable working in a fast-paced environment.
- Ability to work independently and meet daily goals.
- Previous experience working B2B, with startup companies and American clients.
- Professional English level.
Responsibilities:
- Conduct outbound calls to business owners and present funding solutions tailored to their needs.
- Work closely with the appointment setter team to ensure a seamless transition from lead to sale.
- Negotiate terms and close deals to help clients secure merchant cash advances.
- Meet or exceed sales targets on a weekly and monthly basis.
- Maintain detailed records of sales activities and client information in the CRM.
- Provide exceptional customer service and build long-term relationships with clients.
Soft Skills:
- Effective verbal and written communication skills, including the ability to build rapport and trust with customers.
- Ability to influence and persuade customers to make purchasing decisions.
- Ability to identify and address customer needs and concerns.
- Ability to prioritize tasks and manage time effectively.
- Ability to collaborate effectively with colleagues and cross-functional teams.
Technical Knowledge & Hard Skills:
- Knowledge of various sales techniques and strategies, such as consultative selling and solution selling.
- Experience using customer relationship management (CRM) software.
- Understanding of the industry and target market.
- Ability to negotiate effectively to achieve favorable outcomes.
Main Tools to Manage for This Position:
- Discord: Categories and Channels
- Google Suite: Google Drive, Docs, Sheets, Slides
- Microsoft Office: Word, Excel
- Hubstaff: Web App and Desktop App
- Zoom: Meetings and Breakout Rooms
Benefits:
- Competitive pay in US dollars
- Additional Compensation for Extra Hours
- Opportunity to grow
- Time-off flexibility
APLICA AQUÍ:
SALES EXPRESS
Alcanzar los objetivos de ventas planteados por la Empresa, llevando a cabo el modelo de venta en campo, sugerido por la Dirección de Ventas. La metodología comprende todo el proceso de: Venta, Instalación y entrega de documentos para la Facturación de nuestros servicios de seguridad para hogares y negocios.
Funciones Principales
• Asesorar clientes potenciales, basados en estudios de seguridad sugeridos por la Empresa para hogares y negocios, que satisfagan sus necesidades.
• Realizar trabajo de prospección en campo a través de la metodología de puerta fría
• Acordar citas concertadas con responsables de hogares y negocios para exponer nuestros servicios de seguridad, brindando todas las soluciones viables para la protección de sus bienes y/o familias.
• Brindar propuestas económicas a clientes potenciales, siguiendo las indicaciones de la Dirección de Finanzas.
• Dar a conocer los beneficios de seguridad bajo el contrato de prestación de servicios
• Acudir a las citas programadas por el equipo de MKT para brindar nuestra propuesta de seguridad a hogares y negocios
• Instalar nuestros equipos en hogares y negocios siguiendo la normativa del área técnica.
• Realizar las capacitaciones constantes que permiten mantenerse actualizado en los temas relacionados a nuestro negocio
• Realizar mantenimientos a los sistemas instalados, siguiendo las normativas de la Dirección de Operaciones.
• Realizar asesoría post venta a nuestros clientes en términos de Programas de beneficios, pagos pendientes, capacitaciones y dudas acerca del sistema, entre otros.
• Resguardar y optimizar los recursos asignados por la Empresa, para la ejecución de las funciones acordadas, tales como: Teléfono, demo, uniformes, vehículos, kit de instalador, entre otros.
• Seguir las orientaciones y direcciones de su jefe Inmediato.
• Deseable contar con carrera universitaria y/o técnica de mínimo 2 años de duración concluida.
• De encontrarse estudiando actualmente, deberá tener 1 año de experiencia en funciones similares.
• De no tener estudios o truncos, deberá tener 3 años de experiencia en funciones similares.
• Carreras: Administración, Comunicaciones, entre otros.
• Mínimo 1 año en posiciones similares
• Manejo de Microsoft Office Intermedio
• Pasión en todo lo que hacemos.
Cumple con los objetivos que se propone, con una actitud positiva y dinámica, en situaciones difíciles o de gran complejidad (o situaciones de stress).
Comprometidos para marcar la diferencia.
Busca ser empático y proactivo con el cliente tanto interno como externo y buscar superar expectativas, sabiendo escuchar a todo nivel (jefe, cliente o compañero de trabajo).
Siempre innovando
Buscar constantemente la oportunidad de mejora para implementar cambios en la organización.
Ganando en equipo
Busca activamente cooperar y trabajar de manera coordinada con los demás para lograr objetivos en conjunto.
Confianza y responsabilidad
Capacidad de llevar a cabo las funciones y responsabilidades, cumpliendo con la normativa, con un comportamiento ético y consistente al seguir nuevos procedimientos.
Competencias específicas
• Proactivo
• Empático
• Habilidades Comunicativas
• Capacidades Comerciales
• Manejo de Clientes
• Orientación al logro
• Tolerancia a la frustración
• Manejo de situaciones de conflicto
• Capacidad de Aprendizaje de nuevos modelos comerciales
KEY ACCOUNT MANAGER
• International Company
• Ability to travel up to 40% of the time.
Acerca de nuestro cliente
Is a vertically integrated manufacturer of solar cells, modules and custom-designed solar power applications.
Descripción
• Help to define sales strategies to be applied in the sales channel
• Promote solutions for the market generating business leads and opportunities
• Prospect and develop new customer accounts based on long term relationship
• Maintain organized sales records and report month-end goal setting to the SR Sales Manager
• Provide technical and commercial proposals, follow it up and negotiate it to close the deal
• Support order fulfilment and customer service areas by completing orders and keeping customers well informed of the order
• Monitor and organize inventory and local resource while effectively tracking new services and products for sale
• Contribute to overall customer satisfaction, managing the current customer portfolio and improving the customer experience
• Collaborate with Sales team in weekly meetings by creating and maintaining month-end sales reports
• Achieve personal and department sales targets
Perfil buscado (h/m)
• A Bachelor's degree in Business Administration, Engineering, or related field.
• 3 or more years' experience in sales of photovoltaic products OR renewable energy.
• Experience as a Sales Coordinator/Manager may be advantageous.
• Knowledge of photovoltaic system and its components.
• Hands-on and proactive sales profile.
• Negotiation skills is mandatory.
• Language: English is necessary (advanced level)
Qué Ofrecemos
Key Account Manager's responsibilities include products and solutions sales, ensuring order satisfaction, coordinating with others function areas, handling administrative duties and local resources, and promoting customer satisfaction.
EJECUTIVO(A) DE TELEVENTAS
Somos Verisure Perú, compañía especializada en sistemas de seguridad electrónica de alta tecnología y líder en el mercado europeo. Con 30 años de presencia en Europa y Latinoamérica, Verisure se encuentra en total desarrollo y transformación tecnológica, ofreciendo a nuestros clientes la confianza y seguridad necesaria para proteger lo que más les importa. Además, se encuentra certificada como una de las mejores empresas para trabajar, por Great Place to Work.
Es por ello que actualmente nos encontramos en la búsqueda del mejor talento para cubrir la posición de Ejecutivo de Televentas:
Ofrecemos:
• Ingreso a planilla con todos los beneficios de ley.
• Base salarial + Comisiones ilimitadas (sin tope).
• EPS cubierta al 80% después del 3er mes.
• Capacitaciones a través de Workday Learning.
• Pertenecer a una compañía certificada por Great Place to Work.
Requisitos:
• Experiencia mínima de 1 año en venta por teléfono de intangibles (deseable).
• Disponibilidad para trabajar en turnos rotativos de Lunes a sábado (6 horas diarias, descanso domingos).
• Disponibilidad para laborar en el distrito de Surco.
• Manejo MS office a nivel usuario.
Funciones:
• Cerrar la venta de los prospectos asignados.
• Manejo responsable de la base asignada.
• Seguimiento de cada prospecto hasta lograr el cierre de la venta.
• Cumplir con los objetivos trazados.
• Mantener el orden y cumplir con las políticas internas durante la gestión.
Verisure Perú es una empresa que promueve y garantiza el desarrollo profesional de sus colaboradores en un ambiente de igualdad y respeto, fomentando además que todos tengan las mismas oportunidades de crecimiento y mejora. Además, desde la postulación orientamos a las personas con discapacidad e inclusión laboral en nuestros diferentes procesos de reclutamiento, según la LEY N° 29973, en pro de la protección y promoción en condiciones de igualdad.
ASESOR DE VENTAS DANLI
Funciones
• Incrementar la cartera de clientes: detectar diferentes nichos de clientes y establecer estrategias para ofrecer nuestro servicio y/o producto.
• Realizar demostraciones para respaldar la oferta de valor al cliente
• Fidelización de clientes: Identificar el público objetivo al que se dirige y ofrecer proyectos y productos según la necesidad del cliente, brindando un servicio que satisfaga al usuario.
• Conocimiento del mercado: Brindar las cualidades del producto en cuanto a calidad y costo-beneficio e investigar el mercado para adelantarse a las estrategias de la competencia.
• Elaboración de reportes de ventas.
Requisitos
• Graduado de Técnico Electricista o Electrónica
• Experiencia 2 años en ventas (preferible en proyectos o insumos de energía solar)
• Persuasión en ventas
• Comunicación asertiva
• Proactividad
• Manejo de Microsoft Office (preferible avanzado)
• Disponibilidad inmediata
• Residir en Danlí
APLICA AQUÍ: https://hn.unmejorempleo.com/empleo-en_el_paraiso_asesor_de_ventas_danli-5616445.html