Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

About Spark Advisors

We're Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.

In just five years, we've partnered with over 6,000 brokers and enrolled over 140,000 beneficiaries, making us the fastest-growing Medicare brokerage in the country. Brokers love us: during this period of intense growth, we've maintained an NPS of 91 and a client retention rate of 93%, and we've helped brokers grow on average >100% since partnering with us.

It's an exciting time to be at Spark. Our diverse, remote-first team comes from leading technology, healthcare, and insurance companies, and has grown from 70 to 90 in the last year. Most recently, we've raised a Series B from leading investors who share our ambition.

Join us: we're always on the lookout for sharp, talented, empathetic teammates.

Summary

Spark is looking for a Customer Support Associate In this role, you will assist health insurance agents with their inquiries and provide initial support to clients. Your role involves addressing basic issues, escalating complex cases, and ensuring a seamless experience for all stakeholders. You will work closely with internal teams to resolve our clients' problems.

You will report to the Customer Experience Manager and partner with them to create an exceptional experience to our growing customer base.

Please note:

• This is a full-time time hourly paid position with a pay range of $25.00 - $27.00 per hour
• This is a remote-first position with a preference for an individual residing in Pacific Time Zone or Mountain Time Zone
  
  

Key Responsibilities

• Support Agents and Clients: Provide first-level support to health insurance agents and clients through various communication channels, including phone, email, and chat.
• Triage Requests: Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation to appropriate departments.
• Issue Resolution: Address common inquiries related to contact and onboarding status, as well as, ad hoc requests from both internal and external customers.
• Documentation: Accurately document interactions and resolutions in the ticketing system.
• Feedback Loop: Gather feedback from agents and clients to identify areas for improvement in processes and services.
• Collaboration: Work closely with other departments to resolve complex issues and improve service delivery.
  
  

Skills Knowledge and Expertise

• Competencies:
• Strong communication skills, both verbal and written
• Excellent problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in using ticketing software and other communication tools
• Strong organizational skills with attention to detail
• Qualifications:
• Previous experience in customer service or support roles, preferably in the health insurance industry
• Fluency in Spanish is required
• High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

Compensation

Hourly Range

$25—$27 USD

Why you should join our team

By joining Spark, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the brokers and beneficiaries we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to help you and your family thrive. We're committed to supporting your happiness, healthiness, and overall well-being by providing a comprehensive benefits program. In addition to your base salary, we also offer:

• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• Flexible work location; co-working available
• 401k
• Paid Time Off
• Monthly Remote Work Stipend (help cover costs of home-office needs)
• Paid Parental Leave
• Up to 12 weeks for birthing parents
• Up to 8 weeks for non-birth parents
• 11 paid holidays
• 2 week sabbatical at 5 years of employment
• Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi
  
  

Compliance

Spark is a proud participant in E-Verify. As part of our commitment to compliance, we use the E-Verify program to confirm the employment eligibility of all employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.

Furthermore, for security and compliance requirements, we're unable to accommodate international remote work. While we fully support travel and time off, all work must be conducted from an approved location within the U.S.

At Spark, we are committed to hiring the best team to serve our clients regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!

ThompsonGas is currently seeking a Customer Service Representative to support our unprecedented growth by focusing on customer retention, new customer acquisition and customer support. The ideal candidate will be self-sufficient, someone who thrives in a fast-paced environment and is able to multi-task successfully. The Customer Service Representative will handle inbound and outbound sales and customer support calls, as well as data entry, with a high level of focus, customer service and quality.

This is an onsite position.

Major Job Duties

• Handle inbound calls by asking probing questions to uncover sales and service opportunities
• Evaluate sales methods and company programs to meet current customer needs and develop potential business leads
• Address customer issues and respond to all inquiries including, but not limited to, pricing, billing, products, grievances and new account set-up
• Handle each call with a high level of professionalism, warmth and eagerness
• Possess a working knowledge of all ThompsonGas products and service offerings
• Hold a thorough understanding of policies and procedures related to safety, product delivery and service
• Provide timely and accurate information on customer order status
• Lead outbound calling operations in effort to collect from past due customers
• Enter and update customer account information in CARGAS and MPX systems
• Process billing payments for walk-in customers
• Responsible for processing driver daily paperwork
  
  

Education And Experience

• Degree or equivalent experience required
• 3+ years of Customer Service experience (Call center experience preferred)
• Sales experience strongly preferred; ability to upsell products in highly competitive environment a must
• Previous experience with CARGAS and MPX systems preferred, but not required
• Excellent written and verbal communication skills with an emphasis on developing a positive rapport with customers
• Excellent computer skills including Microsoft office and data entry skills
• Ability to organize, multi-task and prioritize assignments in a fast-paced environment
• High level of ownership and accountability for resolving customer problems in a professional and enthusiastic manner
• Flexible to work OT and weekends as needed during busy season
• Spanish Required
  
  

PERKS WITH US!

• Medical, Dental, Vision, and 401k with IMMEDIATE eligibility
• Disability and life insurance
• Paid time off that increases with tenure
• Daily Pay Option that offers great flexibility and financial control
• Employee training programs with career development/advancement opportunities
• Employee recognition program
• Quarterly bonus potential
• Paid maternity and parental leave benefits
• Tuition reimbursement program
  
  

This is a safety sensitive position. Your job performance will impact the health and safety of our customers, our employees and other individuals, as well as your own health and safety. A pre-employment drug screening, including but not limited to screening for the presence of THC, will be required, except where prohibited by law.

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Act as the first point of contact between internal and external Financial Services clients.

• Daily revise generic emails and e-faxes of all Divisions by discerning between PO, Non PO and ticket emails and e-faxes in order to correctly log each transaction received.
• Review all incoming invoices by checking in the corresponding ERP to avoid duplicate payments and incorrect invoice categorization.

Requirements:

• Studies in Business Administration, Accounting or Finance.
• Advanced English level.
• 1 year of experience.

Estamos en búsqueda de una persona que desee brillar en la compañía de belleza más grande del mundo:

SUPERVISOR(A) DE SERVICIO AL CLIENTE

Requisitos:

• Licenciatura en Administración de empresas o carreras afines.
• Experiencia mínima de 3 años en el área de servicio.
• Manejo de paquete office/ Google suite(deseable).
• Alta capacidad numérica y analítica para la resolución de problemas.
• Manejo de herramientas digitales.
• Habilidad para administrar y manejar equipos de trabajo multidisciplinarios.
• Vocación de servicio.
• Disponibilidad inmediata

Competencias clave:

• Adaptación al cambio.
• Liderazgo y negociación.
• Pensamiento crítico y estratégico.
• Buenas relaciones interpersonales.
• Interacción con equipos de alta gerencia.

¿Quiere construir un futuro más sólido, sustentable y cultivar tu carrera? Súmate al equipo global de Cargill que cuenta con 160,000 empleados que están comprometidos en usar maneras seguras, responsables y sustentables de nutrir al mundo. Este puesto está en el negocio de nutrición y salud animal de Cargill, con el que mejoramos vidas a través de una mejor nutrición. Nuestro equipo investiga, innova y crea soluciones que brindan resultados más saludables para nuestros clientes.

PROPÓSITO

El/La Coordinador (a) de Servicio al Cliente apoyará actividades de servicio al cliente para nuestro equipo en Costa Rica. Buscamos un (a) profesional que contribuya a optimizar y monitorear el envío y las devoluciones, incluyendo el procesamiento de pedidos complejos de los clientes y la resolución de problemas de pedidos o entregas. Manejo de quejas , reclamos, indicadores de desempeño y análisis de indicadores de servicio al cliente.

RESPONSABILIDADES

• Informar a los clientes sobre el estado de los pedidos, facturas, solicitudes y otra información necesaria para la satisfacción del cliente.
• Ejecutar estrategias de servicio al cliente.
• Participar en proyectos de mejora continua.
• Proporcionar apoyo a proyectos y compromisos de mejora que requieren una comprensión básica de las prácticas y procedimientos de servicio al cliente.
• Ingresar y darle seguimiento a los pedidos hasta la entrega.
• Manejar los indicadores de servicio de manera mensual.
• Coordinar el cumplimiento de todos los requisitos del cliente.
• Administración de quejas y reclamos
• Manejar los problemas básicos bajo supervisión directa, mientras que dirige los temas más complejos hacia el personal adecuado.
• Otros deberes asignados
  
  

CALIFICACIONES

Mínimas

• Bachiller Universitario en carreras como: Administración de Empresas, Mercadeo, Ingeniería industrial o carreras afines.
• Conocimientos de excel a nivel intermedio.
• Dominio del paquete de Microsoft Office (Power Point-Power Bi- Outlook)
• 2 años de experiencia previa en coordinación de servicio al cliente comprobable
• Excelentes habilidades de comunicación.
• Manejo de indicadores KPIs en servicio al cliente.
• Manejo de reportes y análisis de datos.
  
  

Preferidas.

• Nivel básico de ingles (B2)
• Manejo de Power BI
• Conocimientos de un ERP (SAP – NIS)
  
  

En Cargill, todas las personas son importantes. Cargill está comprometido a crear y mantener un ambiente de trabajo inclusivo y diversificado, donde todos y todas son tratados con dignidad y respeto. Alineados con nuestros Principios Guía, Cargill prohíbe cualquier tipo de discriminación y acoso contra cualquier persona o candidato (a) con respecto a: raza, etnia, color, religión, nacionalidad, descendencia, sexo, género, identidad de género, expresión de género, orientación sexual, edad, discapacidad, embarazo, información genética, estado civil, estatus familiar, país de origen, afiliación a sindicato o cualquier otro estatus protegido por la ley. Cargill también cumple todas las leyes y reglamentos nacionales y locales aplicables, relacionados a la discriminación o empleabilidad.

About The Role

CSRs will provide excellent support through their interactions with customers, delivering a world-class standard of customer service. They will naturally build rapport and engage in every interaction, whether through ticket systems or phone calls (inbound and outbound), while being passionate advocates for riders and drivers and addressing any questions that may arise.

What you will do?

• Deliver high-quality service across multiple support platforms (email, chat, phone)
• Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessary
• Must be able to connect what users are asking for with answers to their true issues.
• Passion for helping others and creating support experiences that exceed users' expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.
• Ability and proactivity to develop initiatives and proposals aimed at continuous improvement of processes in the business line.
• Ability to drive processes and resolution under certainty through analytical thinking, initiative and customer obsession
• Ability to establish, create and improve processes
• Work on improvement initiatives for the LOB
  
  

Basic Qualifications

• Proven proactivity and insights generation
• Advanced English Proficiency
• Excellent Customer Service Skills
• Customer Service experience is a plus
• Excellent verbal, written and interpersonal communication skills
• Multitasking
  
  

Preferred Qualifications

• For graveyard shift overnight working experience is a plus
• At least 1 year of working experience in customer service roles

🚀 Account Manager - Optimizate (100% Remoto)

Optimizate está transformando miles de negocios en República Dominicana y toda Latinoamérica.

Nuestros clientes pasan de trabajar 12+ horas diarias a tener negocios que operan sin ellos, mientras duplican o triplican sus ingresos.

Buscamos un Account Manager excepcional que quiera construir una carrera de impacto real.

🎯 Lo que harás:

✅ Transformar vidas: Guiar a emprendedores desde el caos hasta la libertad empresarial

✅ Generar resultados: Ayudar a clientes a organizar operaciones y aumentar ganancias

✅ Construir relaciones: Ser el punto de contacto principal para 25-30 clientes

✅ Impulsar crecimiento: Identificar oportunidades de expansión y renovación

✅ Crear casos de éxito: Documentar y celebrar las victorias de nuestros clientes

💰 Lo que ofrecemos:

💵 Compensación excepcional:

• Salario competitivo en USD ($1000 base )
• Bonos por resultados
• Incrementos basados en desempeño

🏡 Libertad total:

• 100% remoto - trabaja desde cualquier lugar
• Horarios flexibles
• Equipo multicultural y colaborativo

📈 Crecimiento acelerado:

• Capacitación con mentores internacionales
• Metodologías de negocio de clase mundial
• Plan de carrera claro con oportunidades de liderazgo

🌟 Impacto real:

• Serás parte de historias de transformación genuinas
• Contribuirás al crecimiento económico de Latinoamérica
• Trabajarás con una empresa con propósito real

🔥 Perfil ideal:

Experiencia:

• 2+ años en roles de gestión de cuentas, customer success o ventas consultivas
• Experiencia trabajando con emprendedores o pequeñas empresas (preferible)
• Historial comprobado de retención de clientes y crecimiento de cuentas

Habilidades clave:

• Comunicación excepcional (escrita y verbal)
• Orientación a resultados y métricas
• Capacidad de construir relaciones sólidas
• Organización y gestión de múltiples prioridades
• Mentalidad proactiva y de resolución de problemas

Herramientas:

• Dominio de Google Workspace, CRM, Zoom
• Experiencia con herramientas de productividad
• Comodidad con tecnología y plataformas digitales

Soft Skills:

• Empatía genuina hacia los emprendedores
• Paciencia y persistencia
• Mentalidad de crecimiento
• Trabajo en equipo y colaboración

📊 Métricas de éxito:

• 📈 Retención de clientes >95%
• 🎯 NPS >85%
• 💹 Upsell rate >30%
• ⭐ Casos de éxito documentados mensualmente

🌎 Sobre Optimizate:

Somos la empresa líder en República Dominicana ayudando a emprendedores a escalar y sistematizar sus negocios. Con más de 100 casos de éxito y crecimiento sostenido del 300% anual.

Nuestra misión: Crear los mejores programas de negocio en Latino America

Nuestra visión: Impulsar a 1 millón de emprendedores latinoamericanos

🚀 ¿Listo para el siguiente nivel?

Si eres una persona ambiciosa que quiere combinar crecimiento profesional con impacto real, esta es tu oportunidad.

• No solo es un trabajo, es el inicio de una carrera extraordinaria.

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Description

Primary Job Duties & Responsibilities

Operates as a representative of the company by answering and documenting all incoming contacts to determine their nature while responding to complex calls related to specialized services.

Ensures that every member is shown respect and kindness and that all questions are thoroughly answered to ensure a high level of customer satisfaction and loyalty.

Identifies and evaluates appropriate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.

Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry.

Handles the answering of questions regarding prescription insurance, medication coverage, and mail-order prescriptions so that our members better understand their coverage and options.

Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved.

Organizes training sessions to educate internal staff on premium customer service processes, policies, and best practices.

Performs required training to understand how to use tools available to recall necessary information.

Documents all customer correspondence and maintains confidential records of patient information.

Required Qualifications

N/A

Preferred Qualifications

Bilingual Spanish

Education

High School or GED equivalent.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The Typical Pay Range For This Role Is

$17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great Benefits For Great People

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
  
  

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 06/27/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Sueldo base

17 US$/h - 19,40 US$/h (de la descripción del empleo)

¡Cada vez estas más cerca de tocar el cielo! ✈️

Queremos que hagas parte de este emocionante viaje en donde podrás crecer y desarrollarte junto a un equipo altamente capacitado y diverso que te acompañará a seguir venciendo obstáculos y alcanzar tu destino. 🎯

Agente de Servicio al Cliente Part Time - PTY

En este rol, realizaras y aseguraras la excelencia en el servicio, brindando un trato ágil y oportuno; con el fin de cumplir con los deberes y responsabilidades establecidos en los manuales operativos y del Sistema de Gestión Integral.

Funciones Específicas

• Atender, orientar y direccionar al pasajero en cada punto de contacto, de acuerdo con lo establecido en los procedimientos; con el fin de garantizar que la operación de los vuelos se maneje de forma segura y así obtener calidad en el servicio.
• Asegurar un excelente servicio al cliente de acuerdo con los comportamientos de Hospitality.
• Apoyar al Supervisor, Agente Líder u otros colaboradores, en caso de retrasos, vuelos interrumpidos, sobreventa o cancelaciones, realizando las funciones que se le asignen; con el fin de garantizar el mejoramiento continuo de la organización.
• Promover y gestionar la venta de productos y servicios adicionales (ancillaries), con el objetivo de contribuir al cumplimiento de las métricas de venta del equipo y mejorar la experiencia del pasajero.
  
  

Requisitos

• Formación académica: Técnica, Tecnólogo o Profesional.
• Experiencia laboral: experiencia mínima de 6 meses como agente de servicio al cliente part time
• Requisitos: flexibilidad para trabajar en el aeropuerto en horarios rotativos
• Idioma: inglés B2 intermedio
  
  

Lugar de la vacante: Panamá

Sabemos que contigo ¡vamos a ganar!

Position: Brand Assistant

Reports to: Operations Manager

Role

The Brand Assistant will play a pivotal role in supporting various business functions, including relationship management, business development, sales support, and administrative tasks. This position requires excellent communication skills, strong organizational abilities, and a proactive approach to achieving results.

Responsibilities

• Assist with CRM management, lead generation reporting, and team follow-ups to meet KPIs.
• Conduct outreach to influencers, research potential leads, and nurture partnership relationships.
• Maintain accurate records, update sales contacts, and manage email communication.
• Collaborate with cross-functional teams to support project delivery and client satisfaction.
• Contribute to process improvements, problem-solving, and data analysis initiatives.

Results

• Efficiently manage relationships and CRM operations for improved client satisfaction and partnerships.
• Drive business growth through successful outreach and revenue opportunities.
• Provide timely sales support, enhancing efficiency and client retention.
• Ensure effective project delivery and client satisfaction through collaboration.
• Identify and implement process improvements for enhanced operational efficiency.
• Analyze data and provide valuable insights for strategic decision-making.
• Demonstrate professionalism and effective teamwork for a positive work environment.
• Maintain high levels of customer satisfaction through exceptional service.
• Drive towards achieving KPIs and deliverables for tangible results.
• Adapt to changing priorities and demonstrate flexibility in achieving organizational

Requirements

• Excellent communication skills
• Strong organizational abilities
• Attention to detail
• Analytical thinking
• Proactive approach
• Tech savviness
• Adaptability
• Team collaboration
• Customer focus
• Problem-solving skills
• Results orientation
• Emotional intelligence

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

Now Hiring Marketing Manager - Salary $2,000 Monthly.

We are looking for an experienced Marketing Manager to create and execute marketing strategies and content plans for our client, a US Home Mortgage Company.

Requirements:

- Min. Experience: 5+ years in digital marketing and content creation.

- Solid analytical mindset and organizational skills.

- Advanced Skills in English & Spanish (oral and written).

- High leadership and teamwork skills.

- Strong graphic design skills and creativity in Canva or other tools.

- Experience with CRM, lead generation and Meta Ads campaigns.

- Main areas and skills:

1) Ability to create and implement a marketing plan with KPI tracking and multiple channels (social media, paid ads, website landing pages, etc).

2) Ability to create lead generation workflows with CRM like Go-High-Level or similar. Know-how in integrations and marketing customization.

3) Meta Ads campaign management skills (FB, IG).

Bonus Points If you have:

- Graphic design skills in Adobe Suite and Canva

- Social media management skills to create and post content plans.

- Experience with platforms such as FB, IG, LinkedIn, TikTok, X and YouTube.

- Useful Tools: G-suite, Go-High-Level platform, Mailchimp, Social Media KPI Tools, and AI tools.

- Studies: Marketing, Business Administration, Advertising, Graphic Design or related fields.

Benefits:

- Hybrid position: 3 days in office / 2 days from home

- You will become work from home after 3 months

- US-based client with long-term stability

- Salary paid in U.S. dollars

- Bonus for internet or gas (restrictions apply)

- PTO accrual: 1.25 days per month

- Seniority program and more!

Ready to take the next step in your career?

¿Cuál es el rol?

Velar por la experiencia del cliente en el uso del producto móvil o fijo, según corresponda al puesto, asegurando que los procesos, servicios y canales de atención estén diseñados y ejecutados desde una visión centrada en el cliente. Es responsable de definir y evolucionar el journey del cliente, recogiendo feedback real y proponiendo mejoras a las áreas implicadas.

¿Cómo aportas valor?

• Garantizar que el journey del cliente esté alineado con una experiencia eficiente y satisfactoria.
• Ser el vínculo entre las áreas de producto, procesos, atención y calidad, con foco en la visión del cliente final.
• Recoger e interpretar la voz del cliente para impulsar mejoras reales en procesos, servicios y canales.
• Proponer iniciativas que eleven la experiencia tanto en canales tradicionales (voz) como digitales (app, web, redes sociales, etc).
• Definir y mantener actualizado el Customer Journey del producto (móvil o fijo), en colaboración con otras áreas.
• Identificar puntos de fricción en la experiencia del cliente y priorizar su resolución.
• Recoger y analizar feedback directo de usuarios a través de distintos canales y fuentes (NPS, encuestas, RRSS, agentes, etc.).
• Coordinar con las áreas de Producto, Procesos, Calidad y Atención para garantizar una implementación coherente.
• Proponer acciones de mejora continua que impacten positivamente la experiencia del cliente.
• Acompañar lanzamientos de nuevos productos o servicios, asegurando que la experiencia de uso esté contemplada desde el diseño.
• Promover una cultura centrada en el cliente dentro de la organización.

¿Qué necesitas?

Educación:

• Titulación universitaria en áreas como Comunicación, Diseño de experiencia, Administración, Ingeniería o similares.

Habilidades:

• Visión de cliente y pensamiento centrado en el usuario
• Capacidad de análisis y síntesis de información
• Comunicación clara y persuasiva
• Empatía y orientación a la mejora continua
• Conocimiento de metodologías de diseño de experiencia o mapeo de journeys
• Valorable inglés intermedio-avanzado

Experiencia:

• Experiencia previa de 2-3 años en diseño de experiencia de cliente, atención o mejora de procesos
• Conocimiento del sector telecomunicaciones, productos móviles o fijos
• Interacción habitual con áreas de producto y canales de atención
• Valorable participación en proyectos de transformación o digitalización

Descripción del Puesto

Buscamos un(a) Supervisor(a) de Atención al Cliente orientado(a) a resultados y con habilidades de liderazgo excepcionales, para dirigir y gestionar un equipo de agentes de atención al cliente. Este rol es fundamental para asegurar la calidad del servicio, la eficiencia operativa y la satisfacción del cliente a través de una gestión estratégica de las operaciones diarias y la mejora continua de los procesos.

Responsabilidades Principales:

• Liderar y gestionar las actividades diarias del equipo de agentes, garantizando el cumplimiento de los procesos y políticas de negocio.
• Realizar reuniones matinales diarias con el equipo para revisar objetivos, compartir actualizaciones clave y alinear prioridades del día.
• Apoyar a los agentes en la resolución de casos escalados, asegurando una resolución eficaz y la satisfacción del cliente.
• Monitorear y evaluar el desempeño del equipo mediante KPIs, proporcionando retroalimentación y coaching constante.
• Identificar e implementar oportunidades de mejora en procesos y experiencia del cliente.
• Realizar auditorías de calidad por agente, detectando áreas de mejora y diseñando planes de capacitación personalizados.
• Colaborar estrechamente con áreas interdepartamentales (logística, ventas, CAT, finanzas y Point Programs) para resolver casos de segundo nivel.
• Participar activamente en auditorías globales, asegurando el cumplimiento de procesos y la preparación de evidencias requeridas.

Requisitos:

Formación Académica:

Licenciatura en Administración de Empresas, Ingeniería Industrial, Mercadeo, Psicología, Comunicación o carreras afines.

Experiencia:

• Experiencia previa liderando equipos en call center o servicio al cliente.
• Sólida experiencia en resolución de problemas complejos y trabajo interdepartamental.
• Conocimiento práctico en gestión de KPIs y auditorías de calidad.

Habilidades Técnicas:

• Manejo de herramientas ofimáticas (Office), internet móvil, CRM y sistemas de gestión de tickets.

Role Overview:

As an Authoring Specialist, you will create and maintain compliant Safety Data Sheets (SDSs) for our clients' chemical products. Leveraging your expertise in global hazard communication, 3E Generate proficiency, and Spanish skills, you'll independently manage SDS authoring, ensuring accuracy and meeting regulatory standards across various languages and regions.

Responsibilities:

• Prioritize and manage SDS assignments in AMP based on deadlines and scope, potentially involving multiple languages and regions.
• Independently author compliant SDSs in 3E Generate using customer data, templates, and regulatory guidance.
• Ensure accurate chemical product classification according to UN Purple Book, EU CLP, US OSHA, and other relevant systems.
• Apply correct hazard and precautionary phrases in appropriate languages.
• Verify the presence and accuracy of all necessary translations.
• Communicate with French- or Spanish-speaking clients via AMP to address QC questions and provide feedback clarification.
• Reference 3E Insight, BCL, and other regulatory sources for accurate authoring.
• Collaborate on complex cases or regulatory interpretation.
• Meticulously manage document versions and track updates for consistency.
• Independently prioritize and complete multiple assignments to meet deadlines within EU business hours.
• Maintain a strong focus on regulatory compliance and customer responsiveness.
• Interpret and apply SOPs and regulatory standards in authoring workflows.
• Provide professional responses to Customer Care and QC.

Requirements:

• Language: fluency (read, write, speak) in Spanish.
• Classification: Proven ability to accurately classify chemicals under recognized systems.
• Regulatory Application: Experience applying regulatory rules to author SDSs in 3E Generate.
• Independent Authoring: Experience authoring SDSs using base chemicals, customer inputs, and references.
• Customer Interaction: Experience responding to customer questions via AMP during QC.
• Translation Management: Ability to ensure complete and accurate translations in SDS documents.
• Regulatory Referencing: Proficient in using 3E Insight, BCL, and other regulatory sources.
• Collaboration: Ability to collaborate on complex issues.
• Education: Bachelor's degree in a science-related field.
• Experience: 3+ years of SDS authoring experience across multiple regions.

Technical Skills:

• Minimum 3 years of SDS authoring experience with a strong track record.
• Strong understanding of GHS regulations (EU CLP, OSHA HazCom, WHMIS) and at least one other global framework (e.g., LATAM GHS, APAC).
• Advanced classification skills (UN Purple Book, EU CLP, US OSHA).
• Experience using 3E Insight or equivalent regulatory databases.
• Familiarity with multilingual SDS requirements and translation validation.

Soft Skills:

• Ability to interpret and apply SOPs and regulatory references independently.
• Strong customer service orientation in a fast-paced environment.
• Excellent attention to detail for accuracy in all aspects of SDS authoring.
• Strong time management and prioritization skills.
• Independence and accountability in delivering high-quality work.
• Collaborative when needed for complex cases.
• Proficiency with Microsoft Office tools.
• Adaptability and resilience in a high-volume, deadline-driven environment.

Preferred Qualifications (Optional):

• Certification in EHS, ISO, AIHA, or Dangerous Goods.
• Experience with additional global GHS regulations.
• Familiarity with other SDS authoring software.
• Additional language proficiency.

Asesora de Servicio al cliente

Misión del Puesto

Se encarga de proporcionar a los usuarios información y soporte con relación a los productos o servicios que ofrece la empresa. Además, canaliza las quejas, reclamos y sugerencias.

Funciones Principales:

• Responder a las consultas de clientes de forma oportuna y precisa, por teléfono, email o chat.
• Identificar las necesidades de los clientes y ayudarles a usar funciones específicas.
• Analizar y comunicar fallos en el funcionamiento de productos.
• Hacer un seguimiento a los clientes para asegurarte de que sus problemas técnicos están resueltos.

Educación

Formación Universitaria

Conocimientos específicos

• Orientación al servicio al cliente y a la consecución de objetivos.
• Gestión, organización y coordinación.
• Capacidad analítica.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.



Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Estamos en búsqueda de una persona que desee brillar en la compañía de belleza más grande del mundo:

SUPERVISOR(A) DE SERVICIO AL CLIENTE

Requisitos:

• Licenciatura en Administración de empresas o carreras afines.
• Experiencia mínima de 3 años en el área de servicio.
• Manejo de paquete office/ Google suite(deseable).
• Alta capacidad numérica y analítica para la resolución de problemas.
• Manejo de herramientas digitales.
• Habilidad para administrar y manejar equipos de trabajo multidisciplinarios.
• Vocación de servicio.
• Disponibilidad inmediata

Competencias clave:

• Adaptación al cambio.
• Liderazgo y negociación.
• Pensamiento crítico y estratégico.
• Buenas relaciones interpersonales.
• Interacción con equipos de alta gerencia.

Asesora de Servicio al cliente

Misión del Puesto

Se encarga de proporcionar a los usuarios información y soporte con relación a los productos o servicios que ofrece la empresa. Además, canaliza las quejas, reclamos y sugerencias.

Funciones Principales:

• Responder a las consultas de clientes de forma oportuna y precisa, por teléfono, email o chat.
• Identificar las necesidades de los clientes y ayudarles a usar funciones específicas.
• Analizar y comunicar fallos en el funcionamiento de productos.
• Hacer un seguimiento a los clientes para asegurarte de que sus problemas técnicos están resueltos.

Educación

Formación Universitaria

Conocimientos específicos

• Orientación al servicio al cliente y a la consecución de objetivos.
• Gestión, organización y coordinación.
• Capacidad analítica.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.



Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.