Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Asesora de Servicio al cliente

Misión del Puesto

Se encarga de proporcionar a los usuarios información y soporte con relación a los productos o servicios que ofrece la empresa. Además, canaliza las quejas, reclamos y sugerencias.

Funciones Principales:

• Responder a las consultas de clientes de forma oportuna y precisa, por teléfono, email o chat.
• Identificar las necesidades de los clientes y ayudarles a usar funciones específicas.
• Analizar y comunicar fallos en el funcionamiento de productos.
• Hacer un seguimiento a los clientes para asegurarte de que sus problemas técnicos están resueltos.

Educación

Formación Universitaria

Conocimientos específicos

• Orientación al servicio al cliente y a la consecución de objetivos.
• Gestión, organización y coordinación.
• Capacidad analítica.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.



Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

Estamos en búsqueda de una persona que desee brillar en la compañía de belleza más grande del mundo:

SUPERVISOR(A) DE SERVICIO AL CLIENTE

Requisitos:

• Licenciatura en Administración de empresas o carreras afines.
• Experiencia mínima de 3 años en el área de servicio.
• Manejo de paquete office/ Google suite(deseable).
• Alta capacidad numérica y analítica para la resolución de problemas.
• Manejo de herramientas digitales.
• Habilidad para administrar y manejar equipos de trabajo multidisciplinarios.
• Vocación de servicio.
• Disponibilidad inmediata

Competencias clave:

• Adaptación al cambio.
• Liderazgo y negociación.
• Pensamiento crítico y estratégico.
• Buenas relaciones interpersonales.
• Interacción con equipos de alta gerencia.

Asesora de Servicio al cliente

Misión del Puesto

Se encarga de proporcionar a los usuarios información y soporte con relación a los productos o servicios que ofrece la empresa. Además, canaliza las quejas, reclamos y sugerencias.

Funciones Principales:

• Responder a las consultas de clientes de forma oportuna y precisa, por teléfono, email o chat.
• Identificar las necesidades de los clientes y ayudarles a usar funciones específicas.
• Analizar y comunicar fallos en el funcionamiento de productos.
• Hacer un seguimiento a los clientes para asegurarte de que sus problemas técnicos están resueltos.

Educación

Formación Universitaria

Conocimientos específicos

• Orientación al servicio al cliente y a la consecución de objetivos.
• Gestión, organización y coordinación.
• Capacidad analítica.

General Summary

As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.



Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.

Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Dollar Tree and Family Dollar are Equal Opportunity employers.

¿Te fascina la organización de proyectos complejos? ¿Quieres digitalizar procesos clave de grandes empresas? ¿Te apasiona el poder transformacional de la tecnología? ¿Quieres acelerar tu carrera, formar parte de una startup premiada a nivel mundial y trabajar con un equipo excepcional?

Si es así, sigue leyendo!

Apli construye software para transformar la atracción y selección de talento. Ayudamos a las empresas más grandes de la región a reclutar a gran escala con inteligencia artificial. Tu misión (si decides aceptarla), será liderar las implementaciones del software de Apli en nuestros clientes y ayudarles con la transformación digital de sus procesos de selección de talento.

⚠️PARA POSTULAR LEE HASTA EL FINAL⚠️

Como Customer Success, trabajarás con clientes para asegurarte que alcancen sus objetivos y el valor prometido por el equipo de ventas. Te convertirás en su asesor de confianza en soluciones del futuro del trabajo, desarrollarás un entendimiento profundo de sus procesos de reclutamiento, les mostrarás cómo agilizarlos con nuestra tecnología y supervisarás la implementación y adopción de nuestra solución.

Para esta posición, debes sentirte en comodidad revisando objetivos de negocio y procesos con directivos de grandes empresas, entendiendo sus requerimientos, desglosando problemas complejos con un enfoque disciplinado y combinando analítica y lógica de negocios para proponer soluciones.

Unirte a Apli, una startup reconocida como una de las empresas más innovadoras en el mundo, es una excelente manera de tener un progreso profesional más rápido que en trabajos tradicionales, consultoras o grandes compañías de tecnología. Estarás rodeado por algunas de las personas más talentosas en sus áreas, que trabajan en Apli porque valoran la misión de crear soluciones de alto impacto.

✅En un día típico en Apli vas a:

• Trabajar junto con clientes para entender sus procesos y necesidades
• Coordinar a los equipos de servicios profesionales y ciencia de datos de Apli para asegurar que damos solución a las necesidades de los clientes
• Analizar datos de los clientes para desarrollar ideas de cómo mejorar su experiencia
• Compartir ideas al equipo de producto de Apli a partir de tu experiencia con los clientes
• Construir relaciones significativas con tomadores de decisiones clave de nuestros clientes Fomentar ventas incrementales

🚀Eres la persona que buscamos si tienes…

• Disponibilidad para trabajar de 9 a 18 horario México.
• Experiencia gestionando clientes B2B por al menos 2 años
• Mínimo 3 años de experiencia laboral en Client Success, gestión de proyectos, consultoría o implementación de sistemas
• Más de un año trabajando en entornos Remote First
• Alta organización y capacidad de realizar tareas múltiples
• Proactividad y energía
• Excelentes habilidades de comunicación y persuasión
• Excelentes capacidades de análisis y síntesisMuy alta capacidad de aprendizaje
• Pasión por la tecnología
• Espíritu emprendedor

😍Estaremos encantados contigo si además...

• Experiencia trabajando en una startup, empresa de tecnología de rápido crecimiento o consultora
• Has reportado a CEOs
• Tienes inglés avanzado
• Experiencia en gestión de proyectos tecnológicos como product owner o scrum master

⛔NO serás un buen fit para esta posición si:

• Buscas un trabajo predecible con procesos establecidos
• Esperas una supervisión cercana de tus actividades
• Te estresas fácilmente
• Necesitas constante reconocimiento para mantener tu motivación

🫶Lo que Apli te ofrece:

• Trabajo 100% remoto y un equipo multicultural
• Salario competitivo de hasta USD 2500 si cumples con todos los requisitos, incluyendo los deseables
• Plan de carrera

Si vives en 🇲🇽:

• Contratación directa
• Prestaciones de ley
• Seguro de gastos médicos mayores
• Computadoras Apple18 días de vacaciones

Si vives en el resto de Latam:

• Pago USD a través de Deel
• Feriados de tu país
• Vacaciones según la ley de tu país

👉🏼Para postular debes hacerlo a través de nuestro bot en la Career Page, seleccionando la vacante "Customer Success". Al ser nuestro principal producto, es muy importante que te sientas comodidad usando este tipo de tecnología, el reclutador virtual te hará bastantes preguntas por chat y una prueba psicométrica, estas son para que podamos determinar tu perfil y dar con la persona ideal para el puesto.

💙Únete a Apli por:

• Enorme potencial de crecimiento y alto grado de autonomía
• Aprendizaje diario y coaching continuo
• Trabajo de la mano con management y CEO
• Ambiente de alto crecimiento y multicultural
• Startup con impacto en miles de personas

Sobre Apli: Apli fue nombrada una de las empresas más innovadoras del mundo por la revista FastCompany y fue seleccionada por MIT como una de las empresas líderes en la construcción del futuro del trabajo. Los inversionistas de Apli incluyen fondos de venture capital líderes en México, Estados Unidos y Europa.

• Aprende más:https://www.hbs.edu/about/video.a
• spx?v=1_vo23t4gjhttps://expansion.mx/carrera/2021/05/10/maquinas-para-contratar-mejores-humanos

OBJETIVOS DEL CARGO: Garantizar el flujo de la cadena de suministros a través de recepción, grabación, seguimiento y cierre de órdenes de compra, atención a reclamos, devoluciones y despachos en lead time establecido.

Requisitos del puesto:

- Ingeniero/a Industrial, Administración de empresas y/o Mercadeo y Publicidad.
- Mínimo 2 años de experiencia en puestos similares en empresas textiles (deseable).
- Inglés intermedio oral y escrito.

* Alto compromiso en el servicio al cliente.
*Excelentes relaciones interpersonales.
*Proactividad.
*Organización y planificación del trabajo.

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who’s building Persona?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we’re looking for:

The Customer Service Manager will oversee the customer support operations, ensuring high levels of customer satisfaction and efficient resolution of inquiries and issues. This role requires excellent leadership skills and a customer-centric approach.

Responsibilities—what you'll do:

• Team Leadership: Lead and manage the customer service team, providing guidance, training, and support to ensure high performance and professional development.
• Customer Support: Oversee the handling of customer inquiries, issues, and complaints, ensuring timely and effective resolution.
• Performance Monitoring: Develop and implement key performance indicators (KPIs) to measure team performance and customer satisfaction.
• Process Improvement: Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and effectiveness.
• Customer Feedback: Collect and analyze customer feedback to identify trends and areas for service improvement.
• Collaboration: Work closely with other departments, including sales, product development, and marketing, to ensure a cohesive approach to customer service.
• Escalation Management: Handle escalated customer issues and complaints, ensuring they are resolved satisfactorily.
• Reporting: Prepare regular reports on customer service performance, trends, and areas for improvement.

Requirements:

• Bachelor's degree in Hospitality, Business, Marketing, or a related field
• Minimum of 3-5 years experience in customer service, with at least 2 years in a managerial role
• Customer-centric with a focus on delivering exceptional service
• Strong problem-solving and conflict resolution abilities.
• Strong interpersonal and communication skills
• Familiarity with CRM systems
• Fully fluent in English
• Skilled in the use of apps and technology
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates

Other qualities we look for:

• Track record of success at work or in school
• An ability to solve complex problems with minimal guidance
• Experience in high performance work or school environments
• Willingness to work hard and persevere
• Intellectual curiosity and resourcefulness
• Professionalism

What we offer:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

About Us: Spinwheel Assist specializes in training and job placement for virtual assistants and sales specialists. We equip our candidates with the skills and resources needed to thrive in the industry, connecting them with clients who require their expertise.

Job Description

We are seeking a highly motivated Sales Development Specialist to join our team. In this role, you will be responsible for identifying and generating new business opportunities through outbound prospecting; cold/ warm calling. You will play a crucial part in the sales process by engaging potential clients, understanding their needs, and setting up meetings for the sales team.

Responsibilities

Conduct outbound prospecting through cold calling, email outreach, and social selling.

Research and understand customer pain points to tailor messaging accordingly.

Set up meetings and appointments between potential clients and the sales team.

Maintain and update CRM records with lead interactions and pipeline progress.

Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field (preferred but not required).

Proven experience in sales, business development, or customer-facing roles.

Strong verbal and written communication skills.

Ability to conduct persuasive outreach and handle objections effectively.

Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.

Benefits:

Comprehensive training program to develop your skills as a virtual assistant.

Access to a network of clients seeking virtual assistance services.

Flexible work hours and the ability to work remotely from anywhere.

Competitive compensation based on experience and performance.

Company Profile:

At CAVA we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that’s been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First: We lead with kindness. Our best work happens when we act in service of others.
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt.
• Passion for Positivity: We greet each day with warmth and possibility.
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.

Customer Experience Specialist:

As a member of our dynamic Customer Experience (CX) team, you will play a pivotal role in crafting a world-class experience for every guest, embracing each interaction as an opportunity to ignite fanaticism and be a driving force behind our commitment to excellence. We are seeking a self-motivated leader who excels in critical thinking, responding promptly, and resolving issues effectively.

What You’ll Do:

• As a key member of our growing CX team, you’ll be an individual contributor dedicated to delivering swift, accurate, and empathetic responses to all CAVA guest inquiries across various channels, including email and 3rd Party sites as necessary.
• Take charge of problem-solving common complaints while identifying trends and immediate issues for collaboration with partners in operations, food and beverage, and other stakeholders.
• Adhere to established protocols for escalated incidents and navigate inquiries to relevant personnel requiring special attention.
• Provide real-time feedback to regional leadership teams, contributing to the development of immediate solutions.
• Cultivate a deep passion for the CAVA experience and products, staying well-informed of changes in our seasonal menu and ingredients to enhance our guests' experience.
• Utilize communication tools such as Outlook, Slack, and Zoom for seamless collaboration with internal teams.
• Utilize our customer service platform and other internal systems to effectively manage customer contacts and accounts.
• This position will work 20 hours a week
• Saturday-Sunday - 8hrs, Monday - 4hrs **Flexible

The Qualifications:

• Exhibit a genuine passion for delivering extraordinary, world-class customer service.
• 1+ year experience in a customer service/support role.
• Quick Learner: Showcase adaptability and confidence as a quick learner, able to work both independently and collaboratively with the team.
• Proactive: Demonstrate a proactive mindset, fearlessly identifying issues and presenting fresh approaches to the team.
• Analytical: Leverage analytical skills to swiftly identify anomalies and trends in customer contacts, facilitating the prompt resolution of issues.
• Possess impeccable spelling, grammar, and communication skills.
• Previous experience with Zendesk, Slack, Outlook, and account management system experience is a plus

Physical Requirements:

• Ability to maintain stationary position to be able to operate a computer and other office equipment
• Must be able to identify, analyze and assess details
• For certain positions, must be able to occasionally move or transport items up to 50 pounds
• Ability to communicate with others and exchange information accurately and effectively
• Constantly positions self and move about to support ordinary restaurant or food production support or office operations, as applicable
• Ability to work in a constant state of alertness and in a safe manner

What we offer:

• Competitive salary, plus bonus and long-term incentives*
• Early Wage Access!
• Unlimited PTO paid parental leave, plus paid opportunities to give back to the community.
• Health, Dental, Vision, Telemedicine, Pet Insurance plus more!
• 401k enrollment with CAVA contribution
• Company-paid STD, LTD, Life and AD&D coverage for salaried positions*
• Free CAVA food
• Casual work environment
• The opportunity to be on the ground floor of a rapidly growing brand.
• All exempt and non-exempt employees are eligible for benefits. Benefits are effective the 1st of the month following 30 days of service and you have until the day before the effective date to enroll. A new hire can enroll in our benefit program by selecting a link that is emailed directly to the new hire at their personal email address once hired.
• Please note that visa sponsorship is not available.
• The posting range is an all-cash range.

*Indicates qualifying eligible positions only

CAVA – Joining “A culture, not a concept”

As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. This job description is not intended to be a comprehensive list of all the duties and responsibilities of the position and such duties and responsibilities may change without notice.

Descripción del puesto

Estamos buscando a una persona altamente organizada y proactiva para unirse a nuestro equipo como Coordinadora de cita y agenda. En este rol, serás responsable de gestionar eficientemente las citas y la agenda de la empresa, asegurando una programación fluida y sin contratiempos. Serás el punto de contacto principal para coordinar reuniones, eventos y actividades, garantizando que todo se desarrolle de manera eficiente y puntual.

Si te apasiona la organización, la planificación y trabajar en un entorno dinámico, ¡esta posición es para ti!

Requisitos:

Requisitos y cualificaciones

• Experiencia previa en roles de coordinación o administración.
• Excelentes habilidades de organización y gestión del tiempo.
• Capacidad para trabajar de manera autónoma y en equipo.
• Excelentes habilidades de comunicación y atención al detalle.
• Conocimientos básicos de herramientas informáticas y software de gestión de agendas.

• Aeropuerto Punta Cana - República Dominicana
• Tiempo completo presencial
  
  

El agente de servicio al pasajero desempeña un papel crucial en la experiencia de viaje de nuestros pasajeros. Este profesional amable y eficiente se encarga de recibir a los pasajeros en el mostrador de check-in, proporcionándoles asistencia con el proceso de registro de equipaje, emitiendo tarjetas de embarque y asegurando una experiencia sin problemas desde el inicio de su viaje.

El agente debe ser capaz de manejar situaciones de alta presión con calma, brindar información precisa sobre políticas de equipaje y horarios de vuelo, y garantizar que todos los pasajeros estén debidamente documentados para abordar sus vuelos de manera segura. La cortesía, la atención al detalle y la habilidad para comunicarse de manera efectiva son esenciales en este rol, que forma parte integral del compromiso de la aerolínea con la satisfacción del cliente y la puntualidad de los vuelos.

Requerimientos

• Estudiante universitario
• Conocimientos avanzados del idioma ingles
• Disponibilidad de horario
• Dispuesto a trabajar en el Aeropuerto La Isabela

Grupo Q es una empresa líder en el sector automotriz, brindamos soluciones automotrices y representamos en Centroamérica un total de 16 marcas de vehículos de renombre mundial, siendo los responsables de la distribución y comercialización de vehículos nuevos y usados. Todas nuestras salas de ventas y talleres operan debidamente certificados, para garantizar un servicio acorde a los más altos estándares mundiales.

Función Principal

Asesorar y controlar los procesos de la venta de servicios de taller, en base a los procesos de ventas señalados por la empresa; con el fin de asegurar la lealtad y satisfacción del cliente y a la vez garantizar las metas de venta establecidas.

Responsabilidades

Asesorar a clientes sobre los servicios de taller que ofrece la empresa, a fin de alcanzar ventas para la empresa y ofrecer soluciones acorde a las necesidades presentadas. - Comprobar el cumplimiento de las expectativas de los clientes por medio del seguimiento a las reparaciones o mantenimientos de vehículos, con el propósito de garantizar su satisfacción y de generar lealtad hacia los servicios de la empresa. - Asegurar que los trabajos dentro del taller cumplan con los estándares de calidad y procesos requeridos, con el fin de entregar los vehículos a los clientes y lograr los índices de satisfacción establecidos por la empresa. - Registrar en los sistemas de la empresa información del cliente y horas de entrega de vehículos, con el fin de mantener un registro de los trabajos realizados y actualizada la información del cliente. - Informar a los clientes sobre los tiempos de entrega y precios de presupuesto de las órdenes de trabajo adicionales, con el fin de generar su aprobación para la reparación de los vehículos. - Informar los problemas, inquietudes o inconformidades presentadas por clientes acerca del servicio brindado, con el fin de ofrecer soluciones y garantizar la calidad del servicio. - Realizar la recepción y entrega de vehículos de clientes que ingresan al taller, con el fin de proceder a la evaluación y reparación de los mismos. -

Experiencia

1 año de experiencia en servicio al cliente o ventas.

Educación

Tecnico automotriz (estudiante) Estudiante Bachillerato o licenciatura Universitario Adm de Empresas o carrera a fines de primer año y/o Tecnico en Administración/ Licencia B1

Idiomas

Conocimientos

Técnico automotriz y manejo de Microsoft office.

Habilidades

Competencias

(ACF) Autoconfianza

(ADS) Atención al detalle y seguimiento

(CaD) Comprendiendo a los demás

(EC) Enfoque en el cliente

(IMP) Impacto e Influencia

(ING) Integridad

(INI) Iniciativa y búsqueda de información

(OL) Orientación al logro

(TE) Trabajo en equipo

Servirle con Pasión es la fuerza que nos mueve

Grupo Q es una empresa que vive sus valores y este es nuestro principal motivo para realizar nuestros procesos de selección con transparencia, considerando todas las solicitudes calificadas sin distinción.

www.grupoq.com

Descripción del Puesto:

Servicio de Atencion al Cliente

Objetivo del Puesto:

Brindar un servicio excepcional a los clientes, asegurando que sus necesidades y consultas sean atendidas de manera eficiente y amigable.

Responsabilidades:

- Atender y resolver consultas de clientes a través de diferentes canales (teléfono, correo electrónico, chat en línea).

- Mantener un registro de interacciones con los clientes y actualizar la base de datos según sea necesario.

- Colaborar con otros departamentos para mejorar la experiencia del cliente y resolver problemas complejos.

-Brindar soporte a los diferentes departamentos

Requisitos:

- Habilidades de comunicación verbal y escrita excepcionales.

- Capacidad para trabajar en equipo y bajo presión.

- Experiencia previa en atención al cliente es un plus.

- Actitud positiva y empatía hacia los clientes.

- Conocimientos básicos de informática y manejo de software de gestión de clientes.

Competencias:

- Resolución de problemas.

- Paciencia y tolerancia.

- Orientación al cliente.

- Adaptabilidad y flexibilidad.

Objetivo del Puesto:

Apoyar en el adecuado funcionamiento de los procesos de comunicación organizacional con el objetivo de lograr metas establecidas.

Funciones principales:

• Garantizar la implementación efectiva de la estrategia de redes sociales en los diferentes mercados, manteniendo la coherencia con los objetivos corporativos.
• Optimizar la estrategia digital a partir del monitoreo, rastreo y análisis del desempeño de las plataformas sociales
• Diseñar estrategias creativas y atractivas de redes sociales
• Realizar investigaciones de audiencias, competidores, tendencias de mercado y consumidores para la toma de decisiones

Nivel educativo:

Egresado Universitario/Licenciatura/Ingeniero en las carreras de: Marketing y Publicidad, Comunicación Social, Diseño y Comunicación.

Experiencia:

Dos años en Administración de redes sociales.

• Conocimiento y manejo de herramientas de Marketing y Publicidad
• Conocimiento y manejo de herramientas de Diseño gráfico
• Conocimiento sobre elaboración de KPI´s
• Habilidades comunicativas escritas

Deseable:

Inglés-Nivel intermedio.

Habilidades:

• Capaz de Escuchar
• Trabaja bien en equipo
• Empático/a
• Creativo/a
• Pensador Global.

Competencias Requeridas:

• Inspira Confianza
• Colabora
• Impulsa la experiencia del cliente y colaborador
• Innova
• Piensa ágilmente

Requirements

Description and Requirements

***Applicants should be available and willing to work on-site and/or from home depending on business needs.***

Customer Experience, Customer Experience Team Leader

Position overview:

The Team Leader supports Customer Experience Analysts for TELUS programs and ensures tasks/responsibilities are carried out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible for analyzing, drafting, and delivering recommendations to improve the quality of service. Generates internal and external client reports on Customer Experience data and Root Cause Analysis (RCA). Additionally, partners up with other Customer Experience Team Leaders from other TELUS regions to identify and work on opportunities found in their region and share best practices among them

Key responsibilities:

Completes root cause, and process gap analysis for executive escalations, specific client complaints, results, and correlations between business needs and KPIs directly impacting customer experience (CSAT, DSAT, T2B, B2B, etc); Ensures tool’s usage, as well as self-train for all available versions, practices and maintains open communication with IT, and TI POC to report any outages, etc.; Maintains updated data to comply with recording % according to client SOW; Meets with AGM and CE Manager to reveal findings, trends, and recommendations that will benefit operational KPIs; Ensures CE analysts comply with health check audits, as well as targeted call listening compliance, processes development, among other, and performance metric results.

Requirements & Core competencies:

• Schedule flexibility
• Availability to work on-site
• Giving support
• Focusing on customers
• Embracing technology
• Managing self-development
  
  
  

Leadership competences:

• Providing leadership
• Leading change
• Building an effective team
• Managing stakeholders
  
  
  

Functional competencies:

• English - B2 : Required
• Oral and written comprehension.
• Appropriate use of language.
• Proficiency with MS Office & Google applications
• Google Sheets knowledge - Required
• Looker Studio (previously Data Studio) - Desirable
• Customer service - Advanced
• Motivation Theory - Advanced
• Quality processes - Advanced
• Feedback techniques, learning, and development - Basic
  
  

Qualifications:

• Bachelor’s degree in any field - Desirable
• Experience in quality control - Desirable
• Lean Six Sigma yellow belt training/certification - Desirable
• Coaching for Excellence or other coaching methodologies - Mandatory
  
  
  

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Additional Job Description

The Team Leader supports Customer Experience Analysts for TELUS programs and ensures tasks/responsibilities are carried out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible for analyzing, drafting, and delivering recommendations to improve the quality of service. Generates internal and external client reports on Customer Experience data and Root Cause Analysis (RCA). Additionally, partners up with other Customer Experience Team Leaders from other TELUS regions to identify and work on opportunities found in their region and share best practices among them

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Melone Hatley is a family law firm committed to excellence, with law offices in with a presence in Virginia, Florida, South Carolina, and Texas. Recognized as one of the fastest-growing 500 law firms in the U.S. and rated by Super Lawyers, we pride ourselves on being a top employer in the region. Our mission is to be the leading family and estate planning law firm, dedicated to helping individuals protect their families, finances, and futures. We uphold core values of transparency, honesty, and open communication, ensuring every client receives personalized attention throughout their journey with us.

Position Overview

We are looking for a highly organized and proactive bilingual (English/Spanish) Intake Specialist to join our dynamic team. In this role, you will handle a variety of administrative tasks, including client intake, phone management, and supporting daily operations. The ideal candidate will possess excellent communication skills, attention to detail, and the ability to keep things running smoothly in a fast-paced environment.

Key Responsibilities:

• Phone Management: Answer and direct incoming calls, make outbound follow-up calls, and provide general support for client queries.
• Appointment Coordination: Schedule and organize appointments for both clients and attorneys.
• Correspondence Management: Write and distribute emails, memos, letters, and necessary documentation.
• Database Maintenance: Maintain updated contact lists and client information, ensuring all data is accurate and easy to access.
• Filing Systems: Manage both physical and digital filing systems to ensure efficient document organization.
• Policy Compliance: Follow office policies and procedures and assist with the preparation of routine reports.
• Client Support: Serve as the point of contact for clients, visitors, and callers, providing exceptional customer service.
• Team Collaboration: Work alongside senior management to handle requests and address any administrative concerns.

Qualifications and Skills:

• Communication: Strong written and verbal communication skills.
• Organization: Strong organizational abilities with a proven capacity to multitask effectively.
• Attention to Detail: Meticulous attention to detail and problem-solving skills.
• Technical Proficiency: Familiarity with general office equipment and procedures, along with proficiency in MS Teams, Outlook, Word, Excel, CRM, and practice management software (Clio and HubSpot, preferred).
• Time Management: Excellent time management skills, with the ability to prioritize tasks efficiently.
• Previous experience as an Administrative Assistant, Receptionist or Secretary is a plus.
• Education: High school diploma or equivalent, required.

Benefits:

• 100% Employer Paid Medical Benefits for Employees and Dependents
• Dental, Vision, and Life Insurance
• 401 (k) Matching
• Paid Time Off and Holiday Pay

Work Environment:

• Full-time position (8-hour shift)
• Monday through Friday, rotating Saturday shifts
• Remote

Join Our Team!

If you are a motivated, detail-oriented individual who thrives in a fast-paced, team-oriented environment, we invite you to apply. At Melone Hatley, P.C., you will have the opportunity to grow professionally and make a meaningful impact.

Melone Hatley, P.C. is an equal opportunity employer.

*DESCRIPCIÓN DEL PUESTO*

Dar correcto ingreso al paciente, asesorando al mismo sobre los servicios que se prestan; a través de la correcta ejecución de tareas y procesos según el área que le toque desarrollar. Recepción de carnet, toma de datos, relación con la atención directa de pacientes.

*OFRECEMOS*

Q4,275.00

Prestaciones de Ley

Parqueo

Jornada de Lunes a Viernes, turnos rotativos

6:00 a 15:00

7:00 a 16:00

8:00 a 17:00

9:00 a 18:00 según necesidades del área

*REQUISITOS*

Diversificado

Experiencia de un año como mínimo en servicio al cliente

Proactivo

Orientación al logro

Responsable

In this role, you will take full ownership of customer support, escalations, and customer success processes, ensuring an outstanding experience for a globally mobile community. You will build and optimize systems, resolve customer inquiries with empathy, and drive high customer satisfaction. This role requires a proactive approach to identifying pain points, enhancing engagement, and turning challenges into opportunities for delight. Collaborating with teams across admissions, onboarding, operations, and education, you will play a crucial role in improving the overall experience. The ideal candidate has experience in customer success within education, travel, or hospitality and thrives in dynamic, community-driven environments.

Accountabilities:

• Serve as the primary advocate for community members, ensuring a seamless experience from onboarding to alumni engagement
• Develop and implement strategies to enhance customer satisfaction, retention, and referrals
• Oversee customer service processes, ensuring fast and empathetic issue resolution
• Handle escalations professionally, working cross-functionally to find effective solutions
• Design and optimize scalable customer support systems, leveraging automation where possible
• Implement and refine customer service tools, including CRM, ticketing, and feedback management systems
• Collaborate with cross-functional teams to ensure a frictionless and engaging community experience
• Provide insights and strategic recommendations to leadership on customer experience improvements
• Develop training materials and standard operating procedures to streamline support processes
  
  
  

Requirements

• 6+ years of experience in customer success, customer service, or guest experience, ideally in education, travel, or hospitality
• Strong problem-solving skills, with a track record of handling customer escalations effectively
• Proven ability to build and manage customer service systems, including CRM and ticketing solutions
• Experience in developing and implementing standard operating procedures for improved efficiency
• Ability to work in fast-growing, dynamic environments that require adaptability and agility
• Exceptional communication and relationship-building skills to engage both customers and internal teams
• A customer-first mindset, with a passion for creating outstanding experiences
• Bonus: Experience managing or mentoring customer support teams
  
  
  

Benefits

• Competitive salary and benefits package
• Fully remote work opportunity with flexible working hours
• Career growth opportunities within a fast-scaling global environment
• Access to professional development and training resources
• The chance to shape and lead a customer success function from the ground up
• Engaging, mission-driven work in a dynamic and innovative community
• Opportunity to collaborate with a diverse, global team

At BairesDev®, we've been leading the way in technology projects for over 15 years. We connect top talent with innovative companies around the world. Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide.

When you apply for this position with our client IntrosMatter, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with exciting opportunities at innovative companies.

Customer Success Manager at IntrosMatter

IntrosMatter helps B2B businesses accelerate their growth by delivering relationship-qualified leads (RQLs) tailored to their ideal customer profiles (ICP). We're looking for a dedicated Customer Success Manager to ensure our customers derive maximum value from our service.

What You'll Do:

Onboarding & Customer Training:

- Guide new customers through the onboarding process, clearly demonstrating how to best leverage IntrosMatter's service.

ICP Development:

- Collaborate closely with customers to define and refine their - Ideal Customer Profile, translating business needs into clear system requirements.

- Take a genuine interest in understanding our customer's business to help craft the best description of their ICP, including target company and individual buyer personas.

System Configuration:

- Work within IntrosMatter's internal systems to configure customer-specific ICP criteria, ensuring accurate lead matching.

RQL Quality Assurance:

- Manually review and validate Relationship Qualified Leads (RQLs) generated by our system, ensuring quality and relevance.

Performance Analysis & Reporting:

- Analyze lead data and customer feedback to measure success.

- Regularly provide insightful performance reports to customers and to IntrosMatter's internal product team.

Customer Relationship Management:

- Act as the primary point of contact for customer inquiries.

Proactively address questions, troubleshoot issues, and maintain high customer satisfaction levels.

What we are looking for:

- Experience as a Customer Success Manager in a SaaS company with fewer than 500 employees.

- B2B experience working with sales and marketing teams.

- Strong communication and relationship-building skills.

- Excellent problem-solving abilities and attention to detail.

- Understanding of B2B sales processes and lead generation concepts.

- Experience with customer relationship management tools.

- Ability to translate customer feedback into actionable insights.

- Advanced level of English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and national holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!