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CUSTOMER EXPERIENCE MANAGER - (HR30848DN)
Publicado: 2024-12-20 21:33:44

Acerca del empleo

Job Title: Customer Experience Manager

Location: Remote (EST Time zone)

Salary Range: up to 1250 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a proactive and customer-focused Customer Experience Manager to ensure the smooth operation of our client services and administrative processes. This role involves managing customer interactions, maintaining internal systems, and supporting the overall efficiency of the business.

Key Responsibilities:

  • Manage client inquiries and provide exceptional customer service.
  • Maintain and utilize company-specific software, such as CompanyCam and HousecallPro, for efficient operations.
  • Assist with administrative tasks, ensuring timely and accurate record-keeping.
  • Support team members with scheduling, project tracking, and client communications.
  • Collaborate with management to streamline processes and improve customer experience.


Qualifications:

  • Proficiency in Microsoft Office Suite and ability to quickly learn company-specific software.
  • Strong written and verbal communication skills in English.
  • Excellent organizational and multitasking abilities.
  • Customer service experience, preferably in the construction or insulation industries.


Preferred Skills:

  • Basic knowledge of the construction or insulation industries.
  • Experience working with software like CompanyCam and HousecallPro.


Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

 

APPLY: https://www.careers-page.com/sagan/job/QYXYV8YV?utm_medium=free_job_board&utm_source=linkedin 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER ENGAGEMENT MANAGER

Publicado: 2024-12-20 21:30:13

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

  • PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
  • Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

Join our dynamic team as an Customer Engagement Manager and ensure the success of our clients in implementing and utilizing our ITSM solutions. The CEM will serve as the primary point of contact for our clients, building strong relationships and ensuring their long-term satisfaction.

Key Responsibilities:

  • Guide new clients through the implementation of our ITSM solutions, ensuring a successful adoption and smooth transition.
  • Closely monitor the health of assigned accounts, identifying and mitigating potential risks.
  • Build strong relationships based on trust and open communication with clients.
  • Oversee the progress of client projects, ensuring that objectives and timelines are met.
  • Identify and mitigate risks that may impact project success or client satisfaction.
  • Effectively escalate incidents or technical issues to relevant teams and ensure timely resolution.
  • Regularly collect feedback from clients and utilize this information to improve our products and services.
  • Identify opportunities for growth within existing accounts, such as cross-selling or upselling.

Qualifications:

  • 5+ years of experience in a similar role, preferably in the ITSM industry.
  • Strong verbal and written communication skills in English.
  • Proven ability to build strong and lasting relationships with clients.
  • Experience in project management and tracking KPIs.
  • Problem-solving and critical thinking skills.
  • Customer-oriented and focused on customer satisfaction.
  • Solid understanding of project management and CRM tools.

Desired Skills:

  • ITIL Certification
  • Experience using ITSM tools (e.g., ServiceNow, Jira)

Why work for Launchpad?

  • 100% remote
  • People first culture
  • Excellent compensation in US Dollars
  • Hardware setup for working from home
  • Work with global teams and prominent brands based in North America, Europe, and Asia
  • Training allowances
  • Personal time off (PTO) for vacations, study leave, personal time, etc.
  • ...and more!

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.

 

APPLY: https://job-boards.greenhouse.io/launchpadtechnologiesinc/jobs/4421284006?gh_src=68a768c26us 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICE AGENT
Publicado: 2024-12-20 21:28:50

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You Will Be Responsible For

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • Analytical and critical thinking
  • Strong oral and written communication abilities.
  • Advanced English Level
  • Teamwork oriented
  • Strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Strong computer navigation skills and PC Knowledge
  • Quiet and distraction-free environment to work
  • Problem-solving
  • Possess self-motivation to achieve and exceed goals
  • Immediate availability preferred.

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Flexible working options

APPLY: https://gsp011.snaphunt.com/job/GPXDVX0W5K-NI-142?source=linkedin 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICE REPRESENTATIVE FOR CYCLING INDUSTRY US BASED COMPANY
Publicado: 2024-12-20 21:24:27

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client, a US-based company in the cycling industry, is seeking a motivated and customer-focused Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers in the cycling industry. This is a remote position, allowing you to work from the comfort of your own home and enjoy a flexible schedule.

Responsibilities

  • Handle customer inquiries and provide information about cycling products and services
  • Assist customers with product selection, order placement, and tracking
  • Resolve customer complaints and issues in a professional and timely manner
  • Process returns and exchanges according to company policies
  • Ensure customer satisfaction through effective communication and follow-up
  • Collaborate with cross-functional teams to address customer needs and improve service delivery
  • Maintain accurate customer records and update information as necessary
  • Stay up-to-date with industry trends and product knowledge


Requirements

  • Previous experience in customer service, preferably in the cycling industry
  • Strong written and verbal communication skills
  • Ability to provide excellent customer service and resolve issues in a professional manner
  • Basic knowledge of cycling products and industry trends
  • Proficiency in computer systems and software for order management and customer support
  • Ability to work independently and manage time effectively
  • Flexibility to work in a remote position and handle a high volume of customer inquiries


Benefits

  • USD salary
  • Flexible hours
  • Remote work

APPLY: https://www.linkedin.com/jobs/view/3953550015/?eBP=CwEAAAGT5bDIjNCCRKM3L_E7Ks6oSt0Wh4biyXBvpj8hzuetGc943x7flXyoDqn9s3z7EZQWgCWsX7HS1CaysVctW0bWzozAgcl2246sPgIkSURqzvMszoOqZXviZvKm5Y1JC--Twz_KOCHieBvVnHprOv8aevCe3p_owxD9xDrQD9_mjDY4fOurrDKNgmY2_l1cvOSn87DT7RobX7yz1hX9Pxjfj5zkQIHdiuPjyru2UhNfOuI6dKY-FcU1uHnm4AVET4HtbWPHuLg4B4tyI4CsKVVUOBzODH3FFseonjsub4Fll3ns5gQbY4PCLuKngHi3dc3KSkoiN-UEIRufbAmheHKFfZjTWmf-n2Rj_H1o3-0o_f7088bfEiZeRG-aCSAWxWUUvm_YX5XSr6VvEWFVRZaWSX6nsqXqgH3ZBO79wfoy_FBEpF2iUx8&refId=%2BVJr3xFWTGIxaZefQ%2FVHsw%3D%3D&trackingId=SeCyTtPWFziLNAUnDOrnaw%3D%3D&trk=flagship3_search_srp_jobs 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICE REPRESENTATIVE - (HR30908DN)
Publicado: 2024-12-20 21:13:53

Acerca del empleo

Job Title: Customer Service Representative

Location: Remote (EST Time zone)

Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. The successful candidate will handle customer inquiries, manage schedules, verify job information, and support the team by ensuring smooth communication and follow-up with customers. The role requires someone who is highly organized, able to multitask efficiently, and proficient in using Microsoft Office tools.

Key Responsibilities:

  • Customer Communication: Handle all incoming customer requests via calls, emails, texts, and chats.
  • Scheduling: Coordinate and schedule jobs, ensuring all details are collected and verified.
  • Data Management: Enter and update customer and job details in the system.
  • Follow-Up: Contact club members for expiring credit cards and respond to customer Google reviews.
  • Outbound Calls: Reach out to customers to book jobs and fill the dispatch board.
  • Recurrence Monitoring: Monitor recurring service events and take necessary action to ensure follow-up.


Qualifications:

  • Language Skills: Fluency in English (written and spoken) is required.
  • Experience: Previous customer service or sales experience is preferred.
  • Technical Skills: Proficiency in Microsoft Office (Word, Outlook, Teams, etc.).
  • Attributes: Excellent organizational skills, attention to detail, and multitasking ability.
  • Communication Skills: Strong phone and written communication skills in English.


Nice-to-Haves:

  • Experience in customer sales or similar fields.
  • Experience with CRM or scheduling software.


Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

 

APPLY: https://www.careers-page.com/sagan/job/QVRVXR4R?utm_medium=free_job_board&utm_source=linkedin 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
IMPORTANTE EMPRESA

ATENCIÓN AL CLIENTE - DATA ENTRY
Publicado: 2024-12-11 16:42:08

Key Talent Indicator somos la consultora tecnológica especializada en recursos humanos que ofrece soluciones innovadoras para la gestión del talento. Tenemos un enfoque basado en el uso de nuestro software con IA para que te puedas evaluar y analizar tus habilidades y aplicar a las ofertas que más encajan contigo.

Somos eficientes, evaluamos el talento de manera objetiva, sin sesgos y cerramos el tiempo de contratación en tiempo record dando resultados óptimos.

Buscamos a una persona con habilidades de atención al cliente y gran capacidad de adaptabilidad para unirse a nuestro equipo de LATAM y realizar tareas de soporte al equipo de Recruiting de la compañía.

Funciones

  • Brindar soporte técnico y administrativo para nuestra plataforma interna de reclutamiento, incluyendo la introducción y actualización de datos, la resolución de problemas técnicos y la optimización del flujo de trabajo.
  • Colaborar con el equipo de desarrollo para identificar y solucionar posibles errores o mejoras en la plataforma.
  • Organizar y mantener la información de los candidatos dentro de la plataforma, garantizando la precisión y la integridad de los datos.
  • Realizar tareas de atención al cliente desde nuestro chat web.
  • Proporcionar soporte administrativo general al equipo de reclutamiento en actividades relacionadas con el proceso de selección.

Requisitos

  • Formación Administrativa o similar.
  • Experiencia previa en roles administrativos o de Atención al cliente con un enfoque técnico, preferiblemente en el sector de tecnología o software.
  • Familiaridad con herramientas informáticas y capacidad para aprender y trabajar con nuevas tecnologías.
  • Excelentes habilidades de organización y capacidad para manejar múltiples tareas simultáneamente.
  • Fuertes habilidades de comunicación, tanto oral como escrita, en español e inglés.

Beneficios

  • Tipo de Jornada: Completa
  • Trabajo 100% remoto
  • Horario: flexible

APPLY: https://kti.thewiseseeker.com/user/application/8b5fdddf-2ec0-4a61-b28a-0b95847bb2c4?utm_source=TJS&utm_medium=portal&utm_campaign=customerTJS&utm_id=PymesTWS&utm_content=PymesCustomer&utm_source=PortalTalentcomTJS&utm_medium=CPC&utm_campaign=Agregators&utm_id=TalentcomTJS&utm_term=Pais&utm_content=Job 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICE REPRESENTATIVE

Publicado: 2024-12-11 16:38:42

We're seeking Bilingual Customer Service Representatives (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)


Only resumes in English will be considered!

About Us

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

  • ACTION - You have an action bias. You get things done, fast
  • CARE - You take pleasure in helping others and doing things the right way
  • OUTSTANDING- You have the highest standards and run things like a well-oiled machine
  • DEPENDABLE - If someone asks you to do something, they KNOW it will get done
  • ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE

You'll have success here if you value clear processes and feel qualified to do the following:

  • Respond to customer inquiries and provide assistance via live chat, phone, email, and ticketing systems
  • Receive inbound calls and follow up on clients when needed
  • Resolve customer issues and concerns in a professional and timely manner
  • Accurately document customer interactions and maintain detailed records in our customer service database
  • Adhere to company policies and procedures regarding customer interactions and data privacy
  • Provide feedback to the management team on customer trends, product issues, and process improvements
  • Assist with additional customer service tasks and projects as needed

Our projects could include only some of the functions listed, as well as additional ones not listed here.

Requirements

  • C1/C2 English and Spanish writing and speaking skills
  • At least 1 year of experience in customer service roles, preferably remote
  • Graduated (or soon to graduate) with a college degree
  • A quiet home office with a desk and office chair
  • Stable internet with at least 10 MBPS download & 2 MBPS upload speed
  • A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
  • Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Benefits

  • Entry-level payment rates: $4/hr (approx $640-740/month)
  • Ongoing pay increments at each work anniversary
  • Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)

Full-time client placements also allow you to enjoy the following benefits:

  • 7 US federal holidays as paid time off
  • 4 days paid time off (over 65% of our clients provide even more PTO days)
  • Monthly stipend for medical insurance (after an induction period)
  • Birthday/Anniversary bonuses
  • Gym/Wellness allowance
  • Unlimited online fitness classes with our online personal training partner
  • Invites to our annual Christmas parties and other in-person or online gatherings

APPLY: https://www.linkedin.com/jobs/view/4094461923/?alternateChannel=search&refId=NotAvailable&trackingId=2ilZeCFKTY6yJ33VS45yBA%3D%3D&trk=d_flagship3_search_srp_jobs 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICE REPRESENTATIVE

Publicado: 2024-12-05 18:12:06

Company Overview

Our client is a group of talented, driven professionals dedicated to improving the lives of clients, providers, and injured workers. They offer an exciting workplace environment with competitive salaries and benefits, where culture, growth, and opportunity thrive.

 

Job Overview

Our client is looking for a Customer Service Professional who is fluent in both English and Spanish. This position involves supporting and assisting clients with inbound and outbound calls, managing referrals, scheduling, and ensuring seamless communication across stakeholders. Strong proficiency in both English and Spanish, along with a reliable internet connection for remote work, is essential for success in this role.

 

Responsibilities

  • Receive inbound phone and electronic referrals from workers' compensation insurance companies, providers, patients, etc.
  • Open new cases accurately following policy and procedures.
  • Make outbound contacts with adjusters and Physical Therapy Centers to verify and request case information.
  • Update adjusters and nurse case managers on patient status in a timely manner.
  • Maintain TAA goal (Total Agent Availability) on a monthly basis.
  • Consistently meet MedRisk Customer Support Service & Quality standards.
  • Review and manage case data, including data entry, updates, and accuracy checks.
  • Communicate with insurance companies to verify information and request necessary paperwork.
  • Schedule Physical Therapy appointments by making outbound calls to Providers and Patients.
  • Adhere to interdepartmental procedures, policies, and URAC Utilization Management Standards.

 

Qualifications / Skills

  • Bachelor’s degree preferred or equivalent industry experience.
  • Minimum of 3 years in a call center environment handling high-volume inbound and outbound calls.
  • Strong verbal and written communication skills with a customer-centric approach.
  • Highly developed problem-solving abilities.
  • Strong data entry skills with attention to detail and organization.
  • Proficient in MS Word, Excel, and Outlook.
  • Ability to multi-task and work independently.
  • Bilingual in English and Spanish is required

 

Other relevant information

  • Must be comfortable with virtual video meetings.
  • Reliable internet connection required for remote work.

APPLY HERE: https://www.linkedin.com/jobs/view/4065454713/?alternateChannel=search&refId=iXVdMnLfYEZX3TsVjBkH8Q%3D%3D&trackingId=6zomKXDMpxymhOCEfqcI5A%3D%3D&trk=d_flagship3_search_srp_jobs

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SERVICE REPRESENTATIVE
Publicado: 2024-12-05 18:03:16

Job Highlights

  • Monthly Rate: USD 870
  • Schedule: Eastern Standard Time
  • Work Arrangement: Work from home
  • Contract: Independent Contractor
  • Side note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor”, the selected candidates must have their own computer and internet connection. They will also be accountable for handling their taxes and benefits independently. The salary is calculated and offered on an hourly basis.

 

Responsibilities

  • Answer inbound calls and manage client inquiries
  • Guide clients through appointment booking and document upload processes
  • Verify and process client payments
  • Respond to basic tax-related questions
  • Route complex queries to appropriate departments
  • Aim to resolve most queries within a 5-minute timeframe

 

Requirements:

  • Fluency in English and Spanish (written and verbal)
  • Excellent communication and customer service skills
  • Basic understanding of tax preparation processes
  • Proficiency in using computer systems and online portals
  • Ability to work in a fast-paced environment during tax season
  • Strong problem-solving skills and attention to detail

 

Independent Contractor Perks:

  • Permanent Work from Home
  • Immediate Hiring
  • Steady Freelance Job

 

Reminder:

  • Kindly apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, including the voice recording, online test, and technical check of your computer/device.

APPLY HERE: https://bruntwork.zohorecruit.com/jobs/Careers/655395000116792837/Customer-Service-Representatives?source=LinkedinRecruiterJNP 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SUCCESS
Publicado: 2024-11-26 20:47:01

Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.

The Role

Role Objective

GO HIGH LEVEL EXPERIENCE IS REQUIRED.

As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.

Key Responsibilities

  • Account setup
  • Onboarding and training new clients to ensure they are up and running with our CRM software.
  • Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
  • Providing support and innovative solutions to customer queries and issues.
  • Advocating for customer needs and feedback within the company.
  • Developing and executing effective customer retention strategies.
  • Building and nurturing strong, long-lasting client relationships.

Ideal Profile

Skills And Qualifications

  • Required: Proficiency in CRM-style softwares.
  • Preferred (but not mandatory): Experience with GoHighLevel.
  • Required: Minimum of 5 years experience as a Customer Success Manager.
  • Experience in insurance recruiting is a plus but not required.

Personal Attributes

  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and a knack for creative solutions.
  • Empathy and the ability to connect with customers on a personal level.
  • You are familiar with basic domain setup
  • You are comfortable with Intercom or similar customer support tools
  • You are comfortable with Asana
  • You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You have working knowledge of Go High Level
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong team player who can manage multiple stakeholders

What's on Offer?

  • Work alongside & learn from best in class talent
  • Opportunity within a company with a solid track record of performance
  • Leadership Role
 
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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SUCCESS
Publicado: 2024-11-26 20:45:50

Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.

The Role

Role Objective

GO HIGH LEVEL EXPERIENCE IS REQUIRED.

As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.

Key Responsibilities

  • Account setup
  • Onboarding and training new clients to ensure they are up and running with our CRM software.
  • Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
  • Providing support and innovative solutions to customer queries and issues.
  • Advocating for customer needs and feedback within the company.
  • Developing and executing effective customer retention strategies.
  • Building and nurturing strong, long-lasting client relationships.

Ideal Profile

Skills And Qualifications

  • Required: Proficiency in CRM-style softwares.
  • Preferred (but not mandatory): Experience with GoHighLevel.
  • Required: Minimum of 5 years experience as a Customer Success Manager.
  • Experience in insurance recruiting is a plus but not required.

Personal Attributes

  • Exceptional communication and interpersonal skills.
  • Strong problem-solving abilities and a knack for creative solutions.
  • Empathy and the ability to connect with customers on a personal level.
  • You are familiar with basic domain setup
  • You are comfortable with Intercom or similar customer support tools
  • You are comfortable with Asana
  • You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
  • You have excellent communication and interpersonal skills.
  • You have working knowledge of Go High Level
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong team player who can manage multiple stakeholders

What's on Offer?

  • Work alongside & learn from best in class talent
  • Opportunity within a company with a solid track record of performance
  • Leadership Role

APPLY HERE: https://agentbase.snaphunt.com/job/B2KJXAOIC2-SV-59?source=linkedin 

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POSTULAR
IMPORTANTE EMPRESA

CUSTOMER SUPPORT SPECIALIST

Publicado: 2024-11-26 20:43:26

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

 

What your impact will look like here:

  • The DTN Customer Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites.
  • This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign.
  • The Customer Support Specialist may assist with writing copy, basic image editing/cropping, and creating proofs for clients.
  • At the launch of a campaign, the Customer Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live.
  • After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program.
  • The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.

 

You will love this job if you have:

  • Customer Service Skills:
  • Patient and helpful when interacting with customers
  • Able to avoid jargon and explain industry-specific concepts
  • Take ownership of customer issues and see them through to resolution
  • Use situational judgment to determine actions
  • Detail-oriented and focused on providing accurate and thorough service
  • Ability to prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Dedicated to problem resolution
  • Communication Skills:
  • Excellent English communication skills (written, comprehension and verbal)
  • Ability to communicate correctly and clearly with all customers in a positive manner
  • Good comprehension skills — ability to clearly understand and state customers' requests
  • Excellent documentation skills
  • Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
  • Ability to write marketing copy for paid content with strict character limits
  • Work successfully in a team environment as well as independently
  • Computer Knowledge/Skills:
  • Desktop computer proficiency
  • Familiarity with Windows 7 and Google Suite (Gmail, Google Calendar, Google Docs, Google Sheets, etc.)
  • Excellent typing skills
  • Able to successfully navigate websites
  • Ability to successfully adapt to changes in the work environment
  • Preferred Knowledge/Skills:
  • Familiarity with Salesforce
  • Basic Adobe Photoshop skills

APPLY HERE: https://www.linkedin.com/jobs/view/4082894475/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=wfe2M%2B8z4y7NvaiKVHH1LQ%3D%3D&trackingId=HgO9JG13sFUnKJkXQSUZRQ%3D%3D&trk=flagship3_search_srp_jobs 

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CUSTOMER SUPPORT SPECIALIST
Publicado: 2024-11-26 20:42:30

How We Work

We're on a mission to create the most innovative and industry-leading cryptocurrencies exchange.

Our team is globally distributed, so clear communication is critical. We are in constant contact as we hustle to develop, support, and deliver the best platform possible for our users. If you get excited about being in an industry that is breaking new ground and have a disposition of confidence towards challenging technical feats, we want to talk to you.

We’re currently looking for a Customer Support Specialist to join our team. The position is remote and available to anyone self-driven, and with the experience and capacity to contribute to our vision.

Key Responsibilities

  • Effectively handles inquiries and requests from corporate and professional traders
  • Continuously upgrade skill sets
  • Lead by example to demonstrate full ownership of outstanding customer service
  • Contribute to the positive customer support culture through active participation and support of the Bitfinex vision, initiatives, and objectives
  • Cross-team interactions
  • You must be able to work independently with minimum supervision, flexible as to working arrangements and hours, and confident in making decisions in accordance with Bitfinex’s practice.
  • Experience and a deep interest in working with Finance, Mathematics or Statistics
  • Good understanding of trading and derivatives markets
  • Strong analytical ability
  • Experience in customer relations, ability to handle requests and inquiries is essential
  • Excellent communication skills in English
  • Passionate about cryptocurrency and blockchain world
  • Detail-oriented
  • Security and privacy focus
  • Familiar with Office Suites (especially Excel)

 

APPLY HERE: https://bitfinex.recruitee.com/o/customer-support-specialist-remote-mexico/c/new?source=LinkedIn+Basic+Jobs 

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CUSTOMER SERVICE REPRESENTATIVE
Publicado: 2024-11-26 20:24:59

Company’s overview:

 

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

 

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

 

Summary:

The Opticall BPO Customer Service Agent is a vital position within the organization. The ideal candidate is an energetic, problem solver that creates a sense of secureness to our customer’s concerns. You partner with Store Managers to find the best solution to any customer concern and always take into account our policies while ensuring to provide the fairest solution to our customers.

 

Responsibilities:

  • Follow communication “scripts” when handling different topics
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Share common knowledge and scenarios with peers
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with computer systems and best practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

Skills:

  • Proficient in English, both written and verbal
  • Customer Focus and Data Entry Skills
  • Active Listening
  • Building Relationships
  • Problem Solving and Multi-tasking 

APPLY HERE: https://www.linkedin.com/jobs/view/4078301029/?eBP=CwEAAAGTad3o_te8TcegL7zsxbENzMPrRy-Sw_hOgwTyqSxnLWBA76YKVD-BWHZpVKpAzTWjG8Y1mMJ0CDOhkH66H80rEcYnTyK6WctN0STWdrsqSF5RZjC0lBzCMba4K3Qo_t3MuhUpPYQpe9SZdBdz3RxZVWzh0yvbOY2XVDGs6L60SqPEGLIbiHQHv9qHHOzOpvRxAA39CBj03Xf0JGDaGyYTR7e-MA78BzRGF7F1XEDR3nu2iB3FF1IS7vh4sIYYtTGVQePAFfwZmZvqpA0lDnpSpoF2PpuqyuYyrPQK3_MLRqjzHQfpdy18D5aR1IqcFa8wAFkIZgyKbH1Z4aQ9LF75Z7GPHktfIDee5Sc7Y_U3ojDQRnu3SRAS8M29Q8EunMFenna4wMpK7uoCb1GFWCHupcjUnWrdu5Iar9rXazOme36vwdnZnVNKZkimo8HoJ0pggtDUJTD-7Rij2xLTeOdmM0WA2C_5AaWq7wlQp_0_oNpabHo3J-m4hMB_Neg&refId=m6L0ZLC7WOeXytprw4Qduw%3D%3D&trackingId=1yJdz%2BFnXg3F2Y9xyzz%2BoQ%3D%3D&trk=flagship3_search_srp_jobs 

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REMOTE CUSTOMER SERVICE SPECIALIST (VOICE/NON-VOICE)
Publicado: 2024-11-26 20:22:31

Hi! We're FreeUp!

FreeUp is a freelance marketplace dedicated to connecting business owners with talented freelancers and remote workers from all over the world.

We believe that freelancing is the future of business, and we're building the best community for freelancers possible.

Want to learn more about FreeUp? Check out our website here, our Glassdoor reviews here, or read this feature in the LA Times about how we're the freelance platform everyone wants to be part of.

About Freelancing As a Customer Service Specialist With FreeUp

  • Daily Virtual Assistant job opportunities
  • Set your own hourly virtual assistant freelance rates (or fixed-rate projects)
  • Set your own work from home schedule
  • Work and earn as much as you want as a virtual assistant freelancer
  • 24/7 support for freelancers
  • Webinars, resources, and a Slack workspace to help build your freelance business
  • A dedicated internal team who is here to support you and help you succeed!

Remote CSR Requirements

  • Prior experience as a customer service representative
  • Experience using word-processing software and tools (G-Suite, etc.)
  • Experience with CRM tools like Salesforce
  • Experience using VOIP
  • High-level organizational skills
  • Top-tier communication and collaboration skills
  • Strong internet connection
  • Excellent English communication skills (Verbal and written)

APPLY HERE: https://freeeup.breezy.hr/p/f9c8d3ac6a36-remote-customer-service-specialist-voice-non-voice 

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CONDUCTOR MOTOCICLETA
Publicado: 2024-11-19 16:16:02

DESCRIPTIVO DE PUESTO:

Recuperación de cartera vencida.

Cobranza directa en negocios de pequeña y mediana Empresa.

Renovación de créditos.

Habilidades de negociación con clientes morosos.

Facilidad de palabra.

Gusto por las ventas.

Buena actitud.

Ambición de crecimiento.

Acostumbrado a trabajar bajo objetivos.

Atención y trato directo al cliente.

 

RESPONSABILIDAD DEL CANDIDATO:

Se asigna cartera en el Estado de Puebla. De 200 o mas clientes por mes.

Cobranza diaria a clientes.

Generar clientes nuevos. (Mínimo 15)

Cuadre diario de ruta de cobranza.

Resguardo de valores.

Crecimiento de la cartera.

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PASANTE EN SERVICIO AL CLIENTE
Publicado: 2024-11-15 00:10:35

Descripción del puesto: Buscamos un pasante para nuestro equipo de servicio al cliente en Costa Rica. Esta posición es ideal para aquellos que buscan adquirir experiencia en la gestión de clientes, resolución de consultas y mejora continua en la experiencia del usuario. Ofrecemos apoyo económico, flexibilidad de horario y un ambiente de trabajo positivo.

 

Responsabilidades:

  • Asistir en la atención de consultas y solicitudes de los clientes.
  • Colaborar en la resolución de problemas y seguimiento de casos.
  • Contribuir en la actualización de bases de datos y registros de clientes.
  • Apoyar en la creación de estrategias para mejorar la satisfacción del cliente.
  • Participar en la elaboración de informes de desempeño.

Requisitos:

  • Estudiante o recién graduado en Administración, Comunicación, o afines.
  • Excelentes habilidades de comunicación y atención al cliente.
  • Actitud positiva y proactiva para resolver problemas.
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ACCOUNT EXECUTIVE FOR AI COMPANY (US-BASED)
Publicado: 2024-11-07 19:05:54

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client, a company that is growing rapidly, is looking for account executives to onboard new customers, provide

them with support, and help them succeed. You will play a vital role in ensuring customer satisfaction by

fostering strong relationships, being responsive to customer needs, and adapting to the ever-changing

landscape of our fast-paced, fast-growing startup. This position is integral to helping them deliver a seamless

experience with their AI receptionist.

Responsibilities:

  • Onboard new customers: Guide new customers through the onboarding process, ensuring a smoothtransition to using their AI receptionist service. Set up accounts, configure customer preferences, and assist with the initial setup and testing of their AI receptionist
  • Test customer AI receptionists: Test calling each customer's AI receptionist, ensuring it meets high standardsof accuracy and functionality. Provide feedback and make adjustments as necessary
  • Provide ongoing customer support: Serve as the main point of contact for customers, addressing their questions, troubleshooting issues, and coordinating solutions with the support team. Maintain a high level of customer satisfaction
  • Manage customer success: Regularly check in with customers to ensure they are achieving their desired outcomes. Proactively address any issues and identify opportunities for improvements or upgrades
  • Develop strong customer relationships: Build and maintain relationships with customers to better understand their needs and goals, fostering trust and encouraging long-term customer retention
  • Facilitate email and SMS communication: Send and respond to customer emails and SMS messages in a timely and professional manner. Ensure all communications are clear, concise, and customer-focused
  • Adapt to a fast-paced environment: Be flexible and willing to adjust processes and strategies as needed to meet the demands of a rapidly growing startup

Requirements

  • Specific Skills:
  • Experience in customer service, customer success, or account management, ideally within a startup or fast-growing company
  • Excellent communication skills, both written and verbal, with proficiency in email and SMS communication
  • Strong attention to detail, particularly when testing and troubleshooting AI systems
  • Ability to learn quickly and adapt to new technologies and processes
  • Basic technical troubleshooting skills and familiarity customer service software are a plus
  • Personal Characteristics:
  • Customer-oriented with a passion for helping others succeed
  • Proactive and solutions-oriented, with a positive attitude toward solving challenges
  • Highly organized, reliable, and able to manage multiple tasks simultaneously
  • Empathetic and patient, with the ability to remain calm under pressure
  • Growth mindset, eager to learn and take on new responsibilities as the company evolves
  • Comfortable with ambiguity: as requirements change, we value a willingness to adapt and make decisions even when there is uncertainty

Benefits

  • Competive salary paid in USD: 800 - 1300 USD
  • Work From Home
  • Flexible Hours: can work EST or PST time
  • Professional development opportunities
  • A vibrant, creative work culture

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4052385265/?alternateChannel=search&refId=mD3xUmyl3pLMtyBTi8tH4A%3D%3D&trackingId=EmkErZi1n7UYp6lBYKMQOQ%3D%3D&trk=d_flagship3_search_srp_jobs 

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CUSTOMER SUPPORT AGENT
Publicado: 2024-11-07 19:01:20

About the Company:

We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.

Job Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
  • Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
  • Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
  • Documentation: Accurately document customer interactions and resolutions in the CRM system.
  • Training and Support: Assist in creating training materials and guides for users.

Requirements:

  • Education: High school diploma or equivalent; further education or certification in customer service is a plus.
  • Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
  • Language Skills: Fluency in English (both verbal and written) is essential.
  • Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving: Strong problem-solving skills and attention to detail.
  • Availability: Willingness to work in shifts to cover different time zones.

APLICA AQUÍ: https://www.careers-page.com/capitalrecruit/job/QX7Y569Y?utm_medium=free_job_board&utm_source=linkedin 

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ENGLISH GAMING SUPPORT AGENT - CHAT SUPPORT [LATAM]

Publicado: 2024-11-07 18:59:46

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About You

  • You speak English at an advanced level (minimum C1).
  • You are located in Nicaragua, Guatemala, or El Salvador.
  • You have in-depth gaming knowledge and love anything related to video games
  • You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop
  • You are a fast learner, take initiative and excel at troubleshooting
  • You have a dedicated quiet workspace located within your residence
  • (Optional) Experience in a Customer service environment is a plus.

Technical Requirements

A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally

  • A minimum of 16 GB RAM
  • A 64-bit version of Windows 10 or newer
  • An Intel Core i3-10105F or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
  • A GTX 1050 Ti GPU or better/similar.
  • 2 Monitors with a minimum of 1440x900 resolution, and a minimum of 19" in size.
  • A smartphone usable for two-factor authentication that runs at least:
  • Android 8.0 or newer
  • Apple iOS 15.0 or newer

What we offer:

  • The flexibility to work 100% remotely with no wasted commute time and travel costs
  • A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
  • A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
  • Innovative digital tools and comprehensive training, with access to our library of online training courses
  • Various learning and career development initiatives throughout the year
  • Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few

About 5CA

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.

By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.

  • As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.

APLICA AQUÍ: https://jobs.5ca.com/jobs?gh_jid=4464023101&gh_src=d4e70432teu 

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