CUSTOMER SUPPORT ASSOCIATE
Location: LATAM Region
Team: Customer Department
Role: Customer Support Associate (Spanish Speaker)
Mode: Remote
About Respond.io
Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.
Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!
Role Description
At Respond.io, Customer Support Associates (Spanish Speaker) - Remote are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide possible workaround and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.
Responsibilities
- Deliver high quality support and operate as a safety net to customers of our SaaS product
- Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries
- Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment
- Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
- Empower customers to self-serve and help users navigate our on-demand success resources
- Working collaboratively across a few teams - Customer, Marketing, Product and Tech to solve complex problems
Qualifications
- 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company
- Excellent communication skills in English as well as listening skills and the proven ability to understand customer inquiries
- Ability to speak English and Spanish fluently is a Must
- Ability to clearly explain complex ideas verbally and in writing
- Ability to dig deeper to uncover customer’s true objectives
- High level of empathy – it’s important for our Customer Support Associate to be a good person to peers and customers
- Proactive individuals who take initiative and actively seek out opportunities to contribute and make a positive impact
- Exceptional ability to follow established processes and procedures with precision, ensuring adherence to guidelines
- Excellent organization and time management skills
- Teamwork mentality and willingness to assist wherever needed
- Requires minimal supervision
- Experience with video calls, voice calls, and live chat support
Here's what's in for you
- You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
- You will grow more here than you would anywhere else, that is a promise.
- Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
- We offer a highly competitive compensation package.
- You'll receive a medical allowance to support your health and wellness needs.
- Flexible working environment and working hours that fit your lifestyle, wherever you're based.
CUSTOMER SERVICE REPRESENTATIVE
About the Role
We are currently seeking a Customer Service Representative (Weekend) to join our company. We are looking for someone who can offer solutions and ask discovery questions to help retain and upsell customers in a fun and exciting way; all while being enthusiastic about the brand. If you have a sales background and love talking to people we’d love to hear from you!
Role Objectives
• Drive a seamless customer experience that creates positive sentiment for our brand.
• Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers.
• Collaborate with our customer success and product teams to drive constant improvement.
• Maintain accurate records of customer interactions and steps taken to resolve issues.
• Deliver excitement and product knowledge in every interaction.
• Right-Fit the customer to one of our products and deliver exceptional customer experience.
• Recommend products to customers shopping and overcome objections presented on past purchases; exchange, returns.
Role Requirements
• This is a weekend role. You are required to work 4 hours at your convenience on both Saturday and Sunday.
• Experience with e-mail and Chat customer service.
• Experience with Gorgia is required
• Online/Virtual experience in a customer-facing role, preferably handling customer service, care, or success in e-commerce.
• Proven track record of delighting customers and exceeding their expectations.
• Proficiency with customer service software
• Ability to respond to customer questions using chat and email.
• Ability to collaborate across departments and teams.
• English C1 or above is required
CLIENT OPERATIONS SPECIALIST
Who We Are
Doubleverify is the industry’s leading media effectiveness platform that leverages AI to drive superior outcomes for global brands. By creating more effective, transparent ad transactions, DV strengthens the digital advertising ecosystem, ensuring a fair value exchange between buyers and sellers of digital media. Hundreds of Fortune 500 advertisers employ our unbiased data and analytics to drive campaign quality and effectiveness, and to maximize return on their digital advertising investments globally. Learn more about DV and its solutions at doubleverify.com
Position Overview
The Account Support Specialist works in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, and end of campaign reconciliation. This position requires someone that is able to achieve completion of work against deadlines, is highly organized, and has a strong eye for detail. The ideal candidate is technically savvy with trading or ad ops background.
Job Responsibilities
- Proactive management of operational activities by providing support to the Commercial teams at DV.
- Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively, providing data and reporting support, and end of campaign reconciliations.
- Ensuring the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues.
- Support for operational tasks such as data auditing, compiling tracking systems, and ad hoc projects.
- Management and/or participation in ongoing product & process improvement initiatives.
Minimum Qualifications
- Bachelor’s Degree or equivalent/higher level of education.
- Fluent English language.
- Organized with a rigorous attention to detail, drive for excellence, and a positive “can- do”approach.
- Proven communication skills (written & verbal) Experience with Microsoft Office, specifically Excel.
The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.
Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!
APPLY HERE: https://boards.greenhouse.io/embed/job_app?token=7892896002
SUCCESS COACH
Who we are:
WorkBetterNow (www.workbetternow.com) provides full-time remote professionals in LATAM looking to work with United States-based companies. Our professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.
We are seeking experienced professionals based in LATAM and the Caribbean who are proficient in English and align with our company's core values. As a Success Coach, you will play a key leadership role, providing guidance and support to ensure a strong and productive relationship between professionals and their matched clients. The ideal candidate is a natural leader with excellent coaching skills, capable of offering strategic advice, fostering professional growth, and proactively addressing challenges. This role requires stability, commitment, and a passion for helping others succeed in a remote work environment. We offer a compensation of $1,300.00 per month.
Our Mission: To help companies and talent fulfill their dreams and potential.
What We Offer:
- Work from your home
- A workplace that values its people
- Above-average salary
- Paid vacations and personal days.
- Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary. (Applied for VAs who have been with WBN for more than one year).
Our Core Values
- Put our professionals first
- Pursuit of excellence/continuous learning
- Integrity and transparency
- Ownership mentality
- Pursuit of growth
- Excellent attitude
Responsibilities:
- Oversee the day-to-day operation of all certified professionals (CPs)
- Provide comprehensive onboarding support for CPs and their clients.
- Provide ongoing support and guidance to CPs throughout their tenure.
- Facilitate career support and development initiatives.
- Anticipate and address potential issues that may arise.
- Implement strategies for team retention, including performance improvement plans (PIPs) where necessary.
- Foster strong relationships with CPs, clients, and internal team members.
- Monitor and evaluate performance against established metrics.
- Conduct regular monitoring of CPs activities and productivity.
- Collaborate with team members to ensure effective communication and coordination.
- Maintain accurate records of CPs activities and performance evaluations.
Qualifications and requirements
- C1, and C2, english scores (top grammar skills)
- Excellent communication and Influence skills
- Organization and time-management skills
- Possess strong problem-solving skill
- Present a positive attitude, strong work ethic, and professionalism.
- Expertise with Microsoft Word, Excel, PowerPoint, Outlook/Gmail
- Ability to learn new software quickly
- Appropriate work-from-home environment
- Previous management experience in virtual settings is required
System Requirements
- 8GB+ RAM
- Processor Intel I3 or AMD Ryzen 3+ or M1 chip
- Windows 10+ or from macOS Mojave to the latest version.
- 25 - 50 Mbps Internet Speed (Minimum)
Note: To see the full job description, technical qualifications, and details on the application process, please click 'Apply' below.
APPLY HERE: https://workbetternow.zohorecruit.com/jobs/Careers/746650000004931029/Success-Coach?source=CareerSite
CUSTOMER SOLUTIONS SPECIALIST
Network Solutions (Networking & Wireless)
Client: Global Networking & Wireless Technology Vendor
Start: ASAP
Duration: 12-month renewable contract
Location: Costa Rica or Mexico
Overview: We are urgently seeking an experienced Technical Solutions Specialist to join our customer solutions team. This role involves resolving complex technical issues across Switching & Wireless hardware and software platforms while providing exceptional customer service. The ideal candidate will possess deep technical expertise, problem-solving skills, and the ability to mentor junior team members.
Key Responsibilities:
- Diagnose and resolve technical issues for customers, ensuring minimal disruption.
- Provide in-depth troubleshooting and technical support for hardware, software, and networking concerns.
- Respond to service requests via multiple channels (phone, email, remote support tools).
- Assist with proactive issue prevention and root cause analysis to enhance customer experience.
- Act as a mentor, guiding junior engineers in technical problem-solving and process improvements.
- Lead or participate in technical projects and customer engagement initiatives.
Required Qualifications & Experience:
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- 5-7 years of experience in technical support or related roles.
- Strong expertise in ITIL practices and case management tools.
- Experience supporting enterprise-level hardware and software environments.
- Ability to work independently and provide leadership within teams.
TRILINGUAL CUSTOMER CARE AGENT FOR ROADSIDE ASSISTANCE
Position Summary
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.
General Job Responsibilities
- Provide excellent customer service over the phone to vehicle owners according to customer package
- .Assist customers located in the North America and Latin America Region
- .Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow trucks and pick up service, etc
- .Coordinate with service providers applicable solution to customer’s request
- .Offer multiple solutions to different customers’ requests such as Uber, Rental Car, Hotel, etc
- .Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc
- .Perform other functions related to the position
.
Qualificatio
- ns
English - C1Portuguese
- C1Minimum of High School Diplo
- ma.0-2 years of experience working in a call center environme
- nt.Excellent communication skills, both verbal and writt
- en.Proficient in Microsoft Office and web-based applicatio
- ns.Customer service orient
- ed.Strong interpersonal skil
- ls.Teamwork orient
- ed.Multita
- sk.Demonstrate situation specific empat
- hy.Strong organizational skills and attention to deta
- il.Ability to work in a fast-paced environment with daily work processing deadlin
- es.Ability to work effectively without supervisi
- on.Strong in leadership, empathy, communication, and team orientati
CALL CENTER - SOPORTE IT INGLES
Job Summary
We are seeking a dedicated Help Desk / Call Center Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat. You will troubleshoot issues, guide users through solutions, and maintain high levels of customer satisfaction.
Key Responsibilities
Respond promptly to customer inquiries and provide accurate information.
Diagnose and troubleshoot hardware and software issues.
Assist users with technical problems, guiding them through step-by-step solutions.
Document all interactions and solutions in the ticketing system.
Collaborate with other team members to resolve complex issues.
Stay updated with the latest industry trends and product knowledge.
Qualifications
High school diploma or equivalent; associate degree or higher preferred.
Previous experience in a Help Desk or Call Center environment.
Strong understanding of computer systems, mobile devices, and networking.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks.
What We Offer
Competitive salary and benefits package.
Opportunities for career advancement and professional development.
A supportive work environment with a focus on team collaboration.
If you are passionate about technology and helping others, we would love to hear from you!
CLIENT SERVICE REPRESENTATIVE
Job Description
Client Service Representative
On-Site
Monday - Friday, 9:00 am - 6:00 pm CST
Springfield, IL, Dallas Fort Worth TX, Wilmington, DE
If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.
We’re hiring a Client Service Representative for our UCC department. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.
Some of the things you’ll be doing:
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Organize the workflow to meet customers’ time frames and demands
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
- Experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Effective verbal and written communication skills
- Salesforce experience a plus
#CSC
#CSCCareers
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $35,000-40,000.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.
REMOTE BILINGUAL SPANISH REPRESENTATIVE
Description
Our Bilingual Spanish Representative team starts at $36,400 per year ($16.50 an hour base wage and an additional $1 an hour for language differential) plus bonus.
Must live in Texas to be eligible for this remote position.
Representante Bilingüe en Español
Nuestro equipo bilingüe en español comienza en $ 36 400 por año ($ 16,50 por hora de salario base y $ 1 adicionales por hora en lenguaje en diferenciales) más bonificación.
Debe vivir en Texas para ser elegible para este puesto remoto.
What will I do as a Bilingual Spanish Representative?
Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.
¿Qué hare como Representante Bilingüe en Español?
¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.
Duties And Responsibilities
- Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
- Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
- Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
- Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
- Engage in a conversation with people from all walks of life.
- Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
Deberes y responsabilidades:
- Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
- Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
- Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
- Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
- Participe en una conversación con personas de todos los ámbitos de la vida.
- Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.
As a Bilingual Spanish Representative, you will get:
- Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
- Full time hours. 40-hour work week.
- Job Stability. We’ve been in business since 1936.
- Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
Como Representante Bilingüe en Español, obtendrás:
- Trabajo remoto. Esta posición es 100% remoto. Le enviaremos el equipo necesario para este puesto.
- Horario de Tiempo Completo. Semana laboral de 40 horas.
- Estabilidad laboral. Estamos en la industria desde 1936.
- Tiempo libre pagado. Porque el descanso no es una recompensa, es necesario para tu bienestar.
- Seguro médico, dental y de visión. Te ayudamos a cubrir el costo de su prima.
- Reembolso de matrícula. Tus metas son importantes y te ayudaremos a alcanzarlas.
- Programa de referidos. Tenemos uno de los programas de referidos mejor pagados.
- Crecimiento profesional. La mayoría de nuestros altos directivos comenzaron como agentes. ¡Promovemos desde dentro!
- Revisiones anuales de desempeño. Premiamos tu buen desempeño con más dinero.
What are the qualifications to be a Bilingual Spanish Representative at Afni?
- At least six months working in a service or sales environment
- Ability to work in a fast-paced environment
- Ability to multitask and use effective time management
- Ability to communicate written and verbally in both Spanish and English
- Computer skills
¿Cuáles son los requisitos para ser un representante bilingüe en español
en Afni?
Al menos seis meses trabajando en servicio al cliente o ventas
- Capacidad para trabajar en un entorno acelerado
- Capacidad para realizar múltiples tareas y utilizar una gestión eficaz del tiempo
- Capacidad para comunicarse escrita y verbalmente en Espanol y Ingles
- Habilidad para trabajar con un CRM.
TXVHINBL
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
En Afni ofrecemos igualdad de oportunidades de empleo a todas las personas calificadas. El empleo se basa en las capacidades y cualificaciones personales sin discriminación por motivos de raza, color, religión, sexo, edad, origen nacional, discapacidad o cualquier otra característica protegida según lo establecido por la ley. Esta política de Igualdad de Oportunidades de Empleo se aplica a todas las políticas y procedimientos relacionados con el reclutamiento y la contratación, la compensación, los beneficios, la terminación y todos los demás términos y condiciones de empleo.
Requirements
- What You Need to Thrive in Our Remote Environment:
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate – Less than 100 ms
- A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
- Ability to be on webcam during working hours
Lo que necesitas para prosperar en nuestro entorno remoto:
- Solo servicio de Internet por cable o fibra (sin acceso telefónico, DSL, satelital o celular)
- 25 Mbps de descarga/10 Mbps de subida
- Tasa de ping: menos de 100 ms
- Un espacio de trabajo privado con escritorio/silla donde el ruido del entorno (niños, mascotas, personas, aparatos electrónicos, etc.) no se pueda escuchar ni estar presente durante las horas de trabajo.
- Posibilidad de estar en la cámara web durante las horas de trabajo
Requirements
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
Requisitos:
- Mayor de 18 años de edad
- Preparatoria terminada
APPLY HERE: https://myjobs.adp.com/afniexternalcareers/cx/job-details?reqId=5001092678600&rb=LinkedIn
BILINGUAL OUTBOUND CALL CENTER REP
- Bilingual (English/Spanish)
- Starting hourly rate $15.00, with unlimited monthly commission potential.
- 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM CST)
- Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.
- Competitive benefits, PTO, tuition reimbursement, and more!
How will this role have an impact?
At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.
As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.
This role will report to a Member Engagement Manager.
What will you do?
- Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
- Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
- Present a positive, professional, and high energy approach to clients, health plan members, and team members.
- Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
- Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
- Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
- Report member complaints and escalations immediately to Member Engagement Managers.
- Participate in peer side-by-side coaching as needed.
- Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
We Are Looking For Someone With
- A High School Diploma or equivalent is preferred.
- 1+ year call center experience OR 2+ years general work experience required.
- Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
- A desire to work in an efficient, results-oriented outbound call center environment.
- Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
- Good communication skills, friendly and conversational.
- Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
- Strong computer skills and the ability to use multiple systems at the same time, while making calls.
- Proficiency in the English language
Benefits
- Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
- Bi-weekly pay with monthly commission bonus potential
- 401K, employee stock purchase program and tuition reimbursement
- Employee discount programs
Work From Home Requirements
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.
The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions Of Employment
- Successful completion of background check is required for this position.
About Us
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com/our-story.
APPLY HERE: https://job-boards.greenhouse.io/signifyhealth/jobs/6485385003
CUSTOMER SUPPORT ADVOCATE
About Taskrabbit:
Taskrabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more.
At Taskrabbit, we want to transform lives one task at a time. As a company we celebrate innovation, inclusion and hard work. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love.
Together with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- 5-time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
- DataBird journal’s “Best Places” Best Companies for Women, #4 2019 and #1 2020
About The Role:
As a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognizing the intrinsic value of each person and understanding that our business success is rooted in how we prioritize and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.
Our Values:
- Obsess over Clients and Taskers
- Win Together with Heart
- Own the Challenge
- Be Bold
- Move Forward. Move Fast.
What You'll Work On:
Customer Obsessed
- Prioritize and champion customer satisfaction, ensuring a personalized and caring approach in every interaction.
- Recognize the unique needs and concerns of customers, contributing to a positive and inclusive environment.
- Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the center of every decision.
Insight/Metrics Driven
- Understand customer needs and preferences through direct interactions and feedback.
- Use feedback to make informed decisions aimed at improving customer satisfaction.
- Spot trends in customer inquiries and behavior to better anticipate their needs.
- Regularly assess and adapt your approach to ensure a positive customer experience.
Trusted Resource
- Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.
- Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.
- Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.
What You Will Need:
- Minimum of 1 year of experience in a customer service role.
- Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.
- Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.
- Empathetic communication skills, with the ability to connect with customers on a personal level.
- Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.
- Detail-oriented mindset with a commitment to delivering top-notch service.
- Fluency in English is required; proficiency in French or Spanish is a welcome bonus.
Shifts offered for this position are Central Time (CT). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:
- Monday-Friday 10:45am - 7:45pm CT
- Tuesday-Saturday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
- Sunday-Thursday - 7:30am - 4:30pm, 8:30am - 5:30pm, 9:45am - 6:45pm, or 10:45am - 7:45pm CT
Target Start Date: 4/21/2025
Compensation & Benefits:
At Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. total compensation consists of base hourly pay + bonus + benefits + perks. The base hourly pay for this position is $17.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
You’ll love working here because:
- Taskrabbit is a Remote-First Company. We value flexibility and choice but also stay committed to regular in-person connection.
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- The Diverse Culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average.
- The Perks. Taskrabbit offers our employees with employer-paid health insurance and a 401k match with immediate vesting for our US based employees. We offer all of our global employees generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more. Benefits vary by country of employment.
Taskrabbit’s commitment to Diversity and Inclusion:
An Active Commitment to Equity within our Company and Platform.
We are an inclusive community where all who share our mission and values belong. Our anti-racist culture actively strengthens the knowledge, understanding, and awareness of underrepresented experiences and our ongoing allyship commitment. Our diverse team represents the communities we serve, breaking down systemic barriers, and transforming lives- one action at a time.
Taskrabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Taskrabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
Taskrabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
APPLY HERE: https://boards.greenhouse.io/taskrabbit/jobs/6631500
CUSTOMER SUPPORT
We are seeking a dedicated and customer-focused individual to join our team as a Remote Customer Support Advisor. In this role, you will assist clients in planning and booking exceptional sports trips to various global destinations. If you are passionate about delivering outstanding customer service and enjoy helping others with their travel needs, this position is an excellent opportunity for you. As a Remote Customer Support Advisor, you will guide clients through the research and booking process, ensuring they have seamless and well-organized travel experiences.
Key Responsibilities:
- Communicate with clients to understand their travel preferences and provide tailored recommendations on destinations, transportation options, accommodations, and overall trip planning
- Coordinate and arrange transportation, lodging, travel insurance, and additional services to create comprehensive travel itineraries
- Use effective communication and service techniques to present clients with appealing travel packages, including event tickets, hotel stays, airline reservations, and car rentals
- Offer exceptional customer support throughout the booking process, responding to inquiries, resolving concerns, and ensuring a smooth travel planning experience
- Maintain accurate and organized records of client interactions, travel arrangements, and other relevant details
Qualifications:
- Must be at least 18 years old
- Authorized to work in the United States
- Strong communication skills with a customer-oriented approach (sales experience is a plus)
- Access to a smartphone with internet connectivity (a laptop is recommended but not required)
- Previous experience in customer service or hospitality is beneficial but not mandatory
Benefits:
- Flexible work schedule
- Exclusive travel discounts
- On-the-job training
- Employee perks and incentives
- Remote work environment
- Competitive compensation structure with performance-based incentives
Work Environment:
This is a fully remote position, allowing you to work from the comfort of your home. You will be part of a collaborative team that values excellent customer service.
Application Instructions:
If you are excited about helping clients create memorable travel experiences and meet the qualifications outlined above, we encourage you to apply.
CUSTOMER SERVICE REPRESENTATIVE
Job Posting: Customer Service Representative at B&P Enterprises
Job Description
Are you ready to earn $850.00-$1200.00 weekly as per company policy!! B&P enterprises is excited to announce the opening for a Customer Service Representative. This position is designed for individuals who thrive in dynamic, fast-paced environments and who wish to play a critical role in our ongoing success. We provide a challenging yet rewarding career, catering to those who excel in customer-oriented roles and have a keen interest in organizational growth and customer satisfaction.
This is a Full-Time position requiring the candidate to work from our primary locations with no remote work options. The role involves direct, face-to-face interaction with our valued customers, offering them insightful product information, addressing their concerns, and promoting an exceptional brand experience. Eligible candidates should be prepared to join a teamwork-driven workforce that is dedicated to professionalism and high-quality service delivery.
Duties And Responsibilities
- Greet customers and provide a warm, positive first impression
- Assess customer needs and guide ther regarding product features and benefits.
- Handle customer inquiries and resolve issues promptly to maintain high customer satisfaction
- Maintain an in-depth knowledge of product catalog to enhance customer support.
- Educate customers on products and services without any sales pressure.
- Participate in training sessions to stay updated on product developments or changes in company policy.
- Provide feedback to management regarding customer concerns and suggestions.
- Uphold company standards and contribute to team efforts by accomplishing related results as needed.
- Support marketing and promotional projects aimed at increasing brand awareness.
- Engage in employee referral programs designed to enrich team composition and company culture.
Requirements
- No prior experience in customer service required; comprehensive training will be provided.
- High school diploma or equivalent; further education or certification in customer service is a plus.
- Exceptional communication and interpersonal skills, with an emphasis on engaging customers effectively and professionally.
- Ability to remain professional and courteous with customers at all times.
- Strong problem-solving skills and ability to think quickly under pressure.
- Willingness to work as part of a team, contributing positively to team operations and working relationships.
- Attention to detail and ability to multitask in a fast-paced environment.
- Motivated to take initiative and deliver results that reflect positively on the company's image and services.
- Interest and capability to participate in an employee referral program offering opportunities for additional income.
AGENTE DE CALL CENTER (ESPAÑOL O INGLÉS)
Connect Assistance es una compañía de tecnología líder en la industria de Asistencia en Carretera y Hogar con presencia en Puerto Rico, Costa Rica, Panamá, Colombia y México. Nuestra misión es resolver problemas ordinarios con soluciones extraordinarias.
Estamos buscando un entusiasta del servicio, que desee unirse a nuestro equipo de trabajo para que juntos sigamos impulsando nuestro continuo crecimiento.
Esta posición tiene la responsabilidad de recibir y atender en forma eficiente las llamadas telefónicas o o mensajes de whatsapp de clientes que requieren el servicio de asistencia, asistencia en carretera, inspección de siniestros, seguros médicos, etc. Cumpliendo en todo momento con los protocolos, procesos y estándares de atención definidos por la empresa. Asimismo, atender y gestionar con los proveedores los servicios requeridos por los clientes.
Requisitos del puesto
- Grado mínimo de bachiller en educación media
- Manejo de herramientas de Oficina (Office, G Suite, internet)
- Manejo de sistemas operativos
- Digitación rápida
- Experiencia previa en centros de contacto o servicio al cliente
- Disponibilidad inmediata
Experiencia
- Al menos 1 año como operador(a) en call center o servicio al cliente
- Deseable con experiencia en atención de asistencias en carretera, hogar, servicios médicos/seguros
Habilidades requeridas
- Orientación al servicio (empatía, amabilidad y buen trato)
- Tolerancia al trabajo bajo presión
- Responsabilidad y puntualidad
- Trabajo en equipo
- Discreción y manejo confidencial de la información
- Excelente comunicación oral y escrita
- Otros propios del puesto
Si reúnes los requisitos aplica con nosotros.
APLICA AQUÍ: https://jobs.lever.co/connectassistance/9571ef65-bfb5-4104-a635-2c36eb94b82b/apply?lever-source=LinkedIn
CUSTOMER SUCCESS SPECIALIST
Nos encontramos en la búsqueda de un Especialista en Éxito del Cliente Trilingüe en Managua.
Si cuentas con:
- Experiencia como QA, trainer, Subject Matter Expert, Team Lead, Onboarding Specialist, o cargos relacionados.
- Experiencia dando feedbacks, asesorias y coaching a equipos internos y externos.
- Experiencia dando soporte técnico a clientes.
- Capacidad para realizar presentaciones y exponer ante clientes.
- Excelentes habilidades de comunicación verbal y escrita.
- Experiencia en el manejo de reportes y conocimientos técnicos en Microsoft Office.
- Actitud de liderazgo
- Proactividad en la identificación de oportunidades de mejora.
- Habilidades blandas que faciliten construir relaciones duraderas con los clientes.
- Un nivel avanzado de inglés y portugués
¡Esta oferta de trabajo es para ti!
El Especialista en Éxito del Cliente se dedica a crear éxito para nuestros clientes, las comunidades que nos rodean y entre nosotros mismos.
Responsabilidades:
- Actuar como el principal punto de contacto para los clientes, garantizando una experiencia excepcional en el uso de nuestros productos/servicios.
- Ofrecer soluciones externalizadas de ventas internas, éxito de clientes, gestión de renovaciones y gestión de canales para las marcas más importantes del mundo.
- Apoyar a una base de clientes existente para cultivar y construir relaciones al tiempo que garantiza la satisfacción del cliente y el compromiso.
- Desarrollar un excelente nivel de conocimiento del producto o servicio para responder a las preguntas de los clientes.
- Proporcionar formación y apoyo a los clientes y equipos internos para maximizar el uso de nuestros productos/servicios.
- Monitorizar la satisfacción del cliente y llevar a cabo encuestas para recoger comentarios y sugerencias.
- Identificar oportunidades de upselling y cross-selling alineadas con las necesidades del cliente.
- Trabajar en colaboración con otras áreas y equipos de ventas para asegurar que las expectativas del cliente se cumplan.
- Preparar informes sobre la satisfacción del cliente y las métricas de éxito.
En el camino tendrá acceso a oportunidades de formación de primera clase para crecer y mejorar sus habilidades y su carrera.
¿Estás preparado para marcar la diferencia en la experiencia del cliente? ¡Queremos conocerte!
SPANISH SPEAKING PSR
Job Description
We are currently recruiting for roles starting in the new year!
About Us
RelateCare is based in America and Ireland.
In the USA, We have branches in Cleveland, Ohio and Arkansas, Sherwood.
RelateCare is an expert in providing innovative consulting, administrative, and clinical support solutions to our client partners, allowing them to concentrate on direct face-to-face patient care.
Our goal is to connect patients, providers, and caregivers to the right care, at the right time, in the right place resulting in exceptional experiences and outcomes for patients and providers.
Our Work Environment Includes
- Modern office setting
- Wellness programs
- Growth opportunities
We are hiring for a Spanish Speaking Patient Services Representative to provide administrative and clinical support for our growing team. The ideal candidate has a minimum of two years of administrative experience, and must be able to accommodate flexible scheduling. You should be able to work independently, handle multiple tasks at once and be a strong communicator with strong interpersonal skills. We're looking for candidates who understand the importance of working efficiently, while always putting the needs of our patients first. This position will require regular contact with patients, so successful candidates must be committed to providing both excellent service and compassionate care.
Shift available: between 7am - 7pm, Monday to Friday, 9am - 2pm Saturdays
Responsibilities
- Listening to the questions of the customers and advising them about the products or services.
- Capturing data from the patient
- Allotting time to each customer equally.
- Dealing with medical insurance companies.
- Answering the phone calls and email inquires.
- Advising the customers about insurance plans.
- Scheduling appointments for the Patient
- Candidates will need to be able to assist patients in both English and Spanish
APPLY HERE: https://relatecare.com/careers/usa-jobs/?gnk=job&gni=8a7887a18cf53356018cfe714fe92793&gns=LinkedIn%2BLimited
BILINGUAL OUTREACH SPECIALIST-REMOTE
Position Overview:
The Outreach Specialist plays a key role in our outreach center operations, connecting with current and prospective members to promote our programs. This role may involve managing a mix of inbound and outbound calls, participating in specialized outbound campaigns, and ensuring member satisfaction through exceptional service. Ideal candidates will have 1-3 years of experience in sales, customer service, or related fields and a proactive approach to achieving team and organizational goals.
Company Overview
Wider Circle works with health plans and providers nationally to deliver unique community care programs that connect neighbors for better health. Centered on trusted relationships, Wider Circle connects health plan members with like-minded neighbors to inform, support and motivate one another, empowering them to be more proactive about their health. Wider Circle's trusted delivery network has been proven to drive resilience, improve member experience and engagement, and reduce inappropriate utilization and has been published in peer-reviewed literature. Today, Wider Circle offers its unique neighborhood care programs to tens of thousands of communities nationwide. To learn more, visit widercircle.com.
Key Responsibilities:
- Conduct outbound calls, engaging members with professionalism and enthusiasm
- Manage inbound call activity as assigned
- Handle member inquiries, resolve issues, and provide information about our programs
- Execute specialized outreach campaigns, ensuring consistency in messaging and delivery
- Support additional campaigns or projects as assigned, adapting to changing priorities and needs
- Accurately record interactions and update member information in the outreach center database
- Build and maintain strong rapport with members, effectively addressing their needs and concerns
- Collaborate with the team and leadership to refine outreach strategies and achieve performance goals
- Consistently meet or exceed call targets and performance metrics
- Stay informed about organizational updates, new initiatives, and best practices through regular training
Requirements
- High school diploma or equivalent
- 1-3 years of experience in sales, customer service, telemarketing, or a related field
- Exceptional verbal communication skills with an engaging and persuasive approach
- Ability to handle a variety of tasks, including managing calls and supporting campaigns
- Basic computer literacy for navigating outreach center systems and data entry
- Strong organizational skills and attention to detail
- A positive and professional attitude with a commitment to continuous improvement
- Must be fluent in English and Spanish (verbal and written communication)
Key Attributes:
- Goal-oriented and driven to succeed
- Adaptable and resourceful in dynamic environments
- Strong problem-solving capabilities and a proactive mindset
- Collaborative team player who thrives in a supportive work environment
- Excellent time management and multitasking skills
Benefits
As a venture-backed company, Wider Circle offers competitive compensation including:
- Contract with opportunity to convert
- Opportunity to grow with the company
- Training and Development
- $15.00-$16.00 per hour
Most importantly, an opportunity to Love, Learn, and Grow while making the world a better place!
Wider Circle is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity & Inclusion supports our ability to build diverse teams and develop inclusive work environments. We believe in empowering people and valuing their differences. We are committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law.
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE (ON-SITE)
About Us
ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our full-featured, single-account back-office technology facilitates the high-volume transactions, customer operations, and data analytics required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all. VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operation and mobility services. We design, finance, build and operate motorways, bridges, tunnels, urban roads and mobility services on a network of 4,100 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and treat drivers to a positive experience. VINCI Concessions is an international player in transport infrastructure. We leverage our integrated model to design, finance, build, operate and maintain some 80 airports, motorways and rail projects in 23 countries, through our subsidiaries VINCI Airports, VINCI Highways and VINCI Railways. We are committed to shared growth with regions and are actively making mobility ever more sustainable, efficient and innovative.
Major Duties And Responsibilities
Other duties may be assigned. The order of the duties listed does not represent the importance and/or percentage of time dedicated to each duty.
- Promote positive customer relations with customers and coworkers
- Answer routine and non‐routine customer calls daily
- Provide customer service to walk-in customers including accepting payments
- Acquire a working knowledge of our database
- Communicate effectively with a variety of people across various levels both within and outside the organization
- Consistently meet established productivity, schedule adherence and quality standards
- Quickly and accurately identify and assess individual needs, as well as take the appropriate actions to satisfy those needs
- Provide information about products and services
- Maintain customer records by updating account information
- Follow communication procedures, guidelines, and policies
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Must follow all company rules and procedures
- Ability to deal with customers in a courteous, polite, and professional manner at all times
- Respond to all web and email customer correspondence
- Process incoming customer (CSC) transactions
- Respond to customer voicemails
- Provide support for customer service center as needed
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Excellent phone etiquette
- Excellent written and verbal communication skills
- Excellent attendance and punctuality
- Enjoy providing prompt and timely service to our clients
- Be extremely detail‐orientated, and efficient and possess superior written and verbal communication skills
- Must possess strong interpersonal skills
- Have compassion and empathy for customer situations and excellent listening skills
- Have excellent customer service skills with the ability to build and maintain customer relationships
- Be energetic, self‐motivated, and quick‐thinking
- Can work in a team environment or independently while being flexible and open to
- learning new experiences in a fast‐paced changing environment
- Ability to read and comprehend normal instructions, correspondence, and memos
- Must be able to organize and write correspondence and memos in a logical/methodical manner
- Ability to effectively present information to customers, clients, and other employees of the organization
- Ability to apply common sense understanding to carry out detailed written or oral instructions
- Ability to deal with problems involving a few concrete variables in standardized situations
- Excellent computer skills required, including knowledge of various Microsoft Office programs
- Ability to handle difficult customers or situations
- Ability to work varied shifts
Education And/Or Experience
- High school diploma or general education degree (GED)
- A minimum of one-year Customer Service Experience required
- A minimum of six months of Call Center experience preferred
- Bilingual Spanish is required
Supervisory Responsibilities
There are no supervisory responsibilities in this position.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.
VIRTUAL ASSISTANT
We are looking for Virtual Assistant who can provide our customers a quality service with administrative tasks.
As a Virtual Assistant, you will perform various administrative tasks, including answering emails, and scheduling meetings and management tasks.
WE WILL REQUEST A VOICE NOTE FOR THE SCREENING PROCESS.
ADVANCED ENGLISH REQUIRED FOR THE POSITION.
Technical Knowledge & Skills Required:
- Advanced English Knowledge: upper intermediate, advanced or proficient.
- Experience in Project Management tools: ClickUp, Trello, Asana, or Monday.
- Strong Team Management background and experience: At least three years of experience in the field, working with clients and managing teams.
- Experience establishing Policies and Guidelines: This includes communicating them within the organization and following up.
- Advanced proficiency in and working knowledge of relevant professional concepts and related processes.
Soft Skills Required:
- Professionalism: Professional attitude and ethical behavior.
- Communication: Solid written and verbal communication skills.
- Proactiveness.
- Multitasking skills: Comfortable with quickly switching gears and focus, moving from different tasks seamlessly.
- Analytical skills: Ability to use a solid analytical approach to solve complex issues.
- Organization skills and attention to detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers and process updates.
- Risk identification: Ability to identify pain points, bottlenecks, scope creeps and process improvement opportunities.
- Prioritization skills: Ability to identify, establish and assign priorities.
- Compliance: Ability to comply when necessary; following orders or specific instructions if needed.
- Reliability: Ability to follow up and see tasks through to completion by committing to the project they’re involved in.
Desirable Knowledge & Skills:
- Maintain a system for recurring or standard projects.
- Assist team members with projects as needed.
- Perform any other job-related duties as required.
Main Tools to Manage During Work Relation:
- Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.
- Microsoft Office: Word, Excel.
- Discord: Categories and Channels.
- Hubstaff: Web App, Desktop App and Hubstaff Tasks.
- Whatsapp: Whatsapp Groups.
- Zoom: Meetings and Breakout rooms.
Benefits:
- Competitive pay in US Dollars.
- Paid extra-hours.
- Time-off flexibility.
- Constant team interaction.
- 100% remote work.
- International experience.
MEDICAL BILLING SPECIALIST
Smrtdo Medical Billing is a true partner delivering revenue cycle results. Our goal is to help U.S. rural hospitals, community hospitals, healthcare systems, and physician practices become financial healthy institutions.
Start your journey and join our talented team of experts with culture really hard to duplicate.
About this position
We are seeking a qualified and dedicated medical billing specialist to join our team. In this position, you will be responsible for a variety of tasks requiring data analysis and in-depth evaluation. Your daily duties will include using billing software, appealing denied claims, and recording late payments.
The ideal candidate must also be able to demonstrate excellent written and verbal communication skills, as communicating with clients and various insurance agents will form a constant part of the job.
Some of the Responsibilities are
- Preparing and submitting billing data and medical claims to insurance companies.
- Ensuring the patient’s medical information is accurate and up to date.
- Preparing bills and invoices, and documenting amounts due for medical procedures and services.
- Collecting and reviewing referrals and pre-authorizations.
- Monitoring and recording late payments.
- Following up on missed payments and resolving financial discrepancies.
- Examining patient bills for accuracy and requesting any missing information.
- Investigating and appealing denied claims.
- and more.
Qualifications
- 80% English proficiency or higher.
- High school Diploma and/or Bachelor’s degree.
- Proficient in Microsoft Office.
- No previous experience required.
- Must have the ability to multitask and manage time effectively.
- Excellent written and verbal communication skills.
- Outstanding problem-solving and organizational abilities.
- Located in Estelí (Nicaragua) or surrounding cities.
We offer
- Outstanding internal culture.
- Work Schedule: Monday to Friday.
- Competitive compensation.
- Work Remotely!
- Full Training.
- If you meet the requirements, please apply through our Linkedin application option or apply online at bit.ly/4jC9RZI for consideration.