Bilingual Call Center Representative

UnifyCX is looking for an extraordinary Collections Representative to join our motivated and

ambitious team in San Pedro Sula, Honduras.

What Will You Do?

As a Collections Representative, you will manage the resolution and collection of outstanding

balances from a variety of clientele. Utilizing negotiation techniques and adhering to company

policies, you will work to recover balances in full or establish suitable payment arrangements. You will play a critical role in maintaining compliance with collection laws and ensuring positive

customer interactions.

Responsibilities

• Adhere to department work procedures and policies.
• Ensure compliance with federal and state collection laws, including FDCPA, FCRA, and UDAAP.
• Handle both inbound and outbound telephone calls effectively.
• Utilize negotiation techniques to resolve debts within company and client guidelines.
• Update file demographics and log accurate comments in the computer system.
• Professionally and effectively resolve customer complaints and issues.
• Provide outstanding customer service while de-escalating issues as needed.
• Perform additional duties as required.
  
  

Who Are You?

 Education/Training/Experience

• High School diploma or equivalency.
• At least one year of collection experience, preferably in medical collections. o Strong knowledge of FDCPA and 3rd party collection techniques.
  
  

 Skills

• Excellent verbal and written communication.
• Outstanding customer service and time management skills.
• Ability to work well in a team environment and follow instructions.
• Proficient in negotiation within company policies.
  
  

 Personality & Approach

• Professional, career-minded, and open to varied workloads.
• Effective time management and de-escalation techniques.
  
  

Who We Are

UnifyCX is an emerging global business process outsourcing company with a robust presence in

the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We offer

personalized contact centers, business processing, and technology outsourcing solutions to

clients worldwide. For nearly two decades, UnifyCX has grown from a small team to a global organization that leverages cutting-edge AI technologies to enhance the customer experience and operational efficiency for our clients.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity

APPLY HERE: https://www.unifycx.com/careers?gnk=job&gni=8a78859e94d8da9001951e9b85184aa2&gns=LinkedIn&lang=en