Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

At BairesDev®, we've been leading the way in technology projects for over 15 years. We connect top talent with innovative companies around the world. Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide.

When you apply for this position with our client IntrosMatter, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with exciting opportunities at innovative companies.

Customer Success Manager at IntrosMatter

IntrosMatter helps B2B businesses accelerate their growth by delivering relationship-qualified leads (RQLs) tailored to their ideal customer profiles (ICP). We're looking for a dedicated Customer Success Manager to ensure our customers derive maximum value from our service.

What You'll Do:

Onboarding & Customer Training:

- Guide new customers through the onboarding process, clearly demonstrating how to best leverage IntrosMatter's service.

ICP Development:

- Collaborate closely with customers to define and refine their - Ideal Customer Profile, translating business needs into clear system requirements.

- Take a genuine interest in understanding our customer's business to help craft the best description of their ICP, including target company and individual buyer personas.

System Configuration:

- Work within IntrosMatter's internal systems to configure customer-specific ICP criteria, ensuring accurate lead matching.

RQL Quality Assurance:

- Manually review and validate Relationship Qualified Leads (RQLs) generated by our system, ensuring quality and relevance.

Performance Analysis & Reporting:

- Analyze lead data and customer feedback to measure success.

- Regularly provide insightful performance reports to customers and to IntrosMatter's internal product team.

Customer Relationship Management:

- Act as the primary point of contact for customer inquiries.

Proactively address questions, troubleshoot issues, and maintain high customer satisfaction levels.

What we are looking for:

- Experience as a Customer Success Manager in a SaaS company with fewer than 500 employees.

- B2B experience working with sales and marketing teams.

- Strong communication and relationship-building skills.

- Excellent problem-solving abilities and attention to detail.

- Understanding of B2B sales processes and lead generation concepts.

- Experience with customer relationship management tools.

- Ability to translate customer feedback into actionable insights.

- Advanced level of English.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and national holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive!

Recognized as the leading software development company in the Americas, our client offers 100% remote modality and an excellent work environment in which employees can thrive, work in multicultural teams, with flexible schedules and endless growth opportunities.

About the Role:

We are looking for a Training Analyst to deliver training to New Joiners and current employees. We seek someone who is organized, proactive, and multitasking with high adaptability to changes.

What You’ll Do:

- Gather information regarding the different processes to prepare and deliver training (internal and to New Joiners).

- Review and keep updated on the information in Confluence.

- Create and do the follow-up of the tickets to the Help Desk, HR, and any other department we interact with.

- Being aware of the information we have and proposing improvements.

- Review other departments' processes to be aware of changes.

- Keep updated the Organization Chart of the area.

You Must Have:

- 2+ years of related experience required.

- Excellent time management skills with a proven ability to meet deadlines.

- Adept with a variety of multimedia training platforms and methods.

- Solid experience in Excel and have a mind for data.

- Advanced English level.

Benefits:

- 100% remote work.

- Flexible hours - make your own schedule!

- Diverse and multicultural work environment.

- Paid parental leave, vacation & holidays.

- Hardware setup for you to work from home.

- Excellent compensation — well above the market average.

- Extensive opportunities for growth and professional development thanks to our mentoring system.

Enjoy the opportunity to have a dynamic lifestyle, better health, and wellness. Find renewed passion in your job, improve your productivity, and benefit from attractive growth opportunities for your career.

If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!

About us

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

About the role

This is a unique career opportunity to work directly with the CEO and Co-founder of Near as their strategic partner.

We’re looking for a technical AI & Systems Architect to eliminate inefficiencies, build infrastructure, and 10x our recruiting operations using AI, APIs, and smart automation.

We are looking for high-agency, visionary individuals who not only bring smart ideas to the table but also roll up their sleeves to get things done. This role is for someone who thrives on ownership, isn’t afraid to take risks, and can turn ambiguity into action.

What you'll do

• Lead the company-wide rebuild of our core ops systems, starting with our recruiter workflows, ATS, sourcing flow, and LinkedIn integrations (with our partner’s support).
• Map and document our end-to-end business processes: sales → recruiting → onboarding → payroll → retention.
• Identify every inefficiency and bottleneck and turn it into a system, API connection, or AI-powered workflow.
• Build and own core internal infrastructure using tools like:
• OpenAI, Claude, or similar models (Assistants API, embeddings, RAG).
• Custom scripts (Python, JavaScript).
• API integrations (internal + external tools like HubSpot, Deel, LinkedIn)
• Internal dashboards (e.g. Retool, Notion, Airtable).
• Drive recruiting ops improvements — sourcing, follow-ups, reference checks — until recruiter output doubles.

Who you are

• Deep systems thinking — you instinctively map end-to-end flows across departments.
• AI-native — you’ve worked with OpenAI APIs, LangChain, Claude, or similar tools to build custom workflows.
• Fluent in APIs and light scripting — you can work with REST APIs and write simple Python or JavaScript tools to bridge systems.
• Builder mindset — you choose the right tool for the job (sometimes Zapier, sometimes code, sometimes a proper backend).
• Clear communicator — you can turn complex system design into simple documentation and teach others how to use what you build.
• Low ego, high output — you're obsessed with speed, precision, and making things better every day.

You are a good fit if…

• You’re an AI-native systems thinker — you don’t just use AI tools, you build with them.
• You have real technical chops: can write Python/Node scripts, work with APIs, and integrate across systems.
• You’ve led major internal automation or systems projects before (ideally in fast-growth startups or agencies).
• You’ve worked with OpenAI, LangChain, or similar frameworks to build custom workflows or internal agents.
• You understand recruiting, marketplaces, or operations-heavy businesses.
• You move fast, think clearly, and communicate like a founder.

Tech You Might Touch

• OpenAI Assistants API, GPT-4, Claude.
• Python, JavaScript.
• Zapier (where appropriate — not default).
• HubSpot, LinkedIn Recruiter, Deel, Notion, Airtable.
• Retool, Make.com, internal dashboards.
• RESTful APIs across all major tools.

What's In It For You

• Work side by side with the CEO and Co-Founder of a fast-growing company, gaining hands-on experience in the inner workings of a high-growth startup. You'll be challenged daily, exposed to strategic decision-making, and empowered to contribute directly to the company’s growth.
• You’ll lead a company-critical transformation project with our partners at Switchboard, redesign how our recruiters operate, and map every process in the business. Then, you’ll make those systems run faster, smarter, and mostly hands-free.
• This role is not about setting up no-code tools.It’s about architecting and implementing durable, AI-first systems that scale with us.
• This role is ideal for someone curious, driven, and ready to learn at a pace most professionals don’t experience until much later in their careers.
• Join a high-performance team where you can become an integral part of scaling a company from the inside out.

Location

• Remote position for candidates based in Latin America

About PlanOmatic:

PlanOmatic provides quality photography, floor plans and 3D to the Single-Family Rental industry with speed and at scale, nationwide. With a network of photographers across the US, PlanOmatic serves property management companies and single-family rental owners/operators. As a client-centric company, PlanOmatic offers integrations and business intelligence for its partners to streamline their operations and marketing workflow. With a mission to show 1 million people their home for the first time, PlanOmatic continuously improves its solutions to lead innovation in the real estate industry.

• Inc. 5000 honoree for fastest-growing privately held companies in the U.S in 2015, 2016, 2017 and 2018.
• Denver Business Journal Small Business (20-29 employees) Award Winner in 2016.
• Colorado Companies to Watch honoree in 2018.
• HousingWire Tech100 Real Estate honoree in 2020.
  
  

PlanOmatic's culture is centered around creating a safe and supportive environment at work. We continuously provide and invest in platforms for employee-led initiatives focused on Health & Wellness, Diversity & Inclusion, Sustainability, and Philanthropy to encourage our team to continue to grow personally and professionally.

We are a place where BIPOC, women, members of the LGBTQ+ community, and other marginalized groups are celebrated. We are proud of the inclusive working space we have created for all of our staff. Our company will always be committed to fostering an environment of diversity, equity, inclusion, and belonging.

About the Position:

PlanOmatic is looking for a Sales Development Representative to support us in prospecting, nurturing, and setting up discovery calls with new clients. This role is cross-functional and client facing.

The ideal candidate is self-motivated, detail-oriented, highly organized, and committed to delivering an exceptional client experience.

Department: Sales

Schedule: Monday - Friday, 8am - 5pm MST (USA)

Role Structure: This is a remote opportunity - available in El Salvador, Argentina, or Colombia.

Role Description & Responsibilities |

Prospecting - Identify potential clients and generate new business opportunities through outbound efforts, including cold calling, email, LinkedIn outreach, and networking.

• Lead Nurturing- Nurture warm prospects and grow potential sales opportunities by building relationships with leads. Build long-term, trusting relationships with prospects to qualify leads as sales opportunities.
• Pipeline Management | Maintain a strong, organized pipeline of prospects, ensuring steady top-of-funnel activity.
  
  

Demo Coordination | Schedule and facilitate discovery calls and product demos between prospective clients and our Sales team.

• Cross-departmental Collaboration | Work closely with cross-functional teams including Marketing, Product, Technology, and Operations to ensure you're knowledgeable on internal processes and the client experience to lead to seamless sales development efforts.
• Sales & Marketing Collaboration| Collaborate with the Sales and Marketing teams to develop targeted outreach campaigns. Collaborate with the Sales team to develop strategies for reaching sales targets.
• CRM Utilization | Track and manage all leads, outreach activities, and follow-ups in the CRM (e.g., HubSpot, Salesforce) to ensure transparency and efficiency. Develop sequences and messaging for strategic engagement.
  
  

Qualifications |

• Fluency in English, both verbal and written.
• 1+ years of experience in a sales development or lead generation role
• Ability to consistently work in the Mountain Standard Time Zone (USA) - hours are 8am - 5pm.
• Consistent access to high speed internet and reliable equipment (laptop with a working camera and audio).
• A self-starter with resilience, adaptability, and a results-driven mindset
• Comfortable with outbound prospecting, cold outreach, and handling objections
• Experience using CRM and sales automation tools (HubSpot, etc.)
• Ability to work independently and stay organized in a fast-paced environment
• Strong sense of urgency and proactivity.
• Ability to multitask and manage priorities in a fast-paced environment.
• Detail-oriented with a proactive approach to client support.
  
  

Interview Process

• 45-minute call with Head of People
• Take Home Exercise
• 1-hour interview with CRO and Head of People
• 30-minute peer interview with Account Executive
  
  

PlanOmatic's Benefits | Our company wouldn't be what we are without our people. We pledge to continuously believe in our people and invest in our talent. This starts with our unique and supportive company culture, competitive base salaries, and is continued with our other benefits:

• A culture that supports and celebrates a healthy work life balance for everyone
• 6 sick days per year
• 12 paid holidays and 20 days of PTO annually
• Celebrate and be celebrated with PlanOmatic peers through our Bonusly rewards program
• PlanOmatic complies with all local and national laws and regulations in El Salvador, ensuring fair employment practices and statutory benefits for all employees.

Asegurar la satisfacción y la calidad del servicio al cliente dando respuesta y solución a cada necesidad de los clientes de conformidad con los más altos estándares y procedimientos de la empresa. Exceder las expectativas del cliente identificando, procesando y resolviendo o derivando sus necesidades para garantizar una alta calidad de servicio teniendo como objetivo la solución en el primer contacto. Informar al cliente sobre los servicios y productos de la empresa para garantizar el conocimiento y la comprensión de los procesos y requisitos. Ofrecer a los clientes productos adicionales que agreguen valor al servicio que ofrece la compañía.

Responsabilidades:

• Ofrecer opciones a clientes y convertir llamados de información en oportunidad de ventas, así como también ofrecer productos en caso de estar disponible y que aplique

• Entregar al cliente información de forma consistente, fiable y precisa respecto a requisitos personalizados, tiempo de tránsito, valores en dólares, como también requerimientos aduaneros cuando aplique.

• Mejorar la experiencia del servicio mediante el ejercicio de la profesionalidad y empatía cuando se trata con diferentes necesidades y demandas de cada cliente dando como resultado la lealtad del cliente.

• Establecer contacto con otros departamentos para la resolución rápida y eficaz a las consultas y problemas de los clientes.

• Cumplir con los procedimientos de servicio al cliente más actualizados.

• Capacidad de trabajo en equipo, flexible, participativo y polifuncional ante necesidades del servicio.

•Manejo eficaz del chat en vivo bajo los lineamientos establecidos.

Requisitos:

• Estudios secundarios completos.
• Estudios universitarios en curso Administración de empresas o afín.
• Manejo de paquete office.
• Inglés intermedio.
• Experiencia en servicio al cliente y/o posiciones afines.

Habilidades

• Comunicación escrita y verbal
• Foco en el cliente
• Pensamiento crítico e innovador
• Manejo de Carda de trabajo
• Resolución de problemas

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Representante de Clientes en BairesDev

Buscamos un Representante del Cliente con experiencia probada y pasión por vender soluciones tecnológicas, para unirse a nuestro Equipo de Ventas y ayudar a impulsar nuestro crecimiento.

Desempeñarás un papel fundamental y activo en las operaciones del día a día. Esta es una excelente oportunidad para ser uno de los miembros clave de nuestro equipo de ventas y posicionarte para oportunidades únicas de crecimiento profesional.

Actividades Principales

• Subir datos de nuevos prospectos al ERP (base de datos) y a la hoja de cálculo de Marketing.
• Reenviar información esencial a otros equipos como Reclutamiento y RRHH.
• Realizar búsquedas exhaustivas en la Web para encontrar la información de contacto de los clientes potenciales.
• Conectarse con los clientes y su equipo a través de nuestro sistema de chat y obtener toda la información relevante que necesite.
• Establecer, desarrollar y mantener relaciones comerciales positivas con los clientes.
  
  

¿Qué Buscamos?:

• 3+ años de experiencia relevante como entrada de datos o agente de ventas.
• Experiencia en roles de Soporte Comercial.
• Sólida formación técnica con conocimiento y/o experiencia práctica en desarrollo de software y tecnologías web.
• Una red buena de nuevos clientes potenciales en la industria de TI y/o verticales.
• Buenas habilidades de establecer relaciones interpersonales.
• Capacidad para trabajar tanto de forma independiente como en equipo.
• Automotivado con un enfoque orientado a resultados.
• Orientado al detalle y entregas en plazos.
• Nivel de inglés avanzado.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

Are you a skilled Customer Service professional looking for a remote job? Look no further than LatHire — the largest marketplace for connecting LatAm talent with leading US companies.

What we offer:

• Earn $1,000 - $5,000/mo USD depending on seniority
• Choose a schedule that works best for you
• Communicate directly with the clients
• Apply once and be considered for multiple relevant positions
• No more hunting for jobs - we'll bring them straight to you!

Requirements:

• 2+ years of experience is preferred
• Fluent English is required

Our Customer Service roles typically include:

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback onto the product or sales team to improve the organisation’s offerings

MAJORITY es una app de servicios financieros digitales que incluye una cuenta asegurada por la FDIC, una tarjeta Visa®, envío de dinero internacional, llamadas internacionales y muchos otros servicios enfocados en migrantes. Estamos creados para migrantes, por migrantes. Creemos que todos merecemos la misma oportunidad de tener éxito sin importar nuestro país de origen. Nuestra misión es proporcionar a los migrantes las herramientas necesarias para prosperar en su nuevo país.

Somos un grupo diverso de personas de más de 40 países diferentes, y estamos buscando a personas motivadas a crear productos significativos que acorten las distancias culturales y geográficas. Estamos buscando un Agente de Servicio al Cliente que hable español.

• ¿Te apasiona cambiar al mundo?
• ¿Buscas esa combinación única: el espíritu y la emoción de una startup con un negocio ya existente y en constante crecimiento?
• ¿Te encanta ayudar a los demás y resolver los desafíos de los clientes?
  
  

Responsabilidades

Como miembro de nuestro equipo de Servicio al Cliente, ayudarás a nuestros clientes que hablan español por teléfono y chat desde nuestra oficina en Doral. Debes tener fluidez, tanto escrita como hablada, en español. Ten en cuenta que debes residir en Estados Unidos.

Requisitos

• Fluidez en español; Fluidez en ingles es preferido pero no necesario.
• Conocimiento de ingles son una ventaja, pero no es necesario.
• Experiencia previa en servicio al cliente es una ventaja, pero no necesaria.
• Sería un gran plus si tienes experiencia en la industria de servicios financieros.
• Excelentes habilidades de comunicación y un enfoque extremadamente orientado al servicio.
• Capacidad para combinar el enfoque en la calidad con la eficiencia.
• La disponibilidad para fin de semanas y disponibilidad completa.
  
  

Buscamos a Una Persona

• Una persona trabajadora y adaptable, capaz de trabajar en un entorno dinámico y con plazos ajustados.
• Una persona que se preocupa por los detalles y está comprometida con la excelencia.
• Una persona que es rápida para aprender y está comprometida con el crecimiento personal y profesional.
• Una persona que es creativa e ingeniosa para resolver problemas, y que disfruta de los desafíos.
  
  

Para este puesto, ofrecemos un salario inicial de $15 por hora + comisión y horas extras. También ofrecemos varios beneficios, que incluyen vacaciones remuneradas, días festivos flexibles, cobertura completa de salud + dental + visión, 401k con una contribución de 4% y muchos más beneficios. Tenemos un horario rotativo donde tendras que trabajar hasta 2 fines de semana cada mes. Somos MAJORITY. Somos internacionales, ambiciosos, amables e inclusivos. Creemos en la igualdad de oportunidades y valoramos la diversidad. No discriminamos por motivos de raza, religión, color, origen nacional, género, orientación sexual, edad, estado civil, condición de veterano o discapacidad.

About the company:

Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.

Job Description:

We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our client’s growing team. As the primary liaison for revenue-generating accounts, you will help customers unlock the full value of our client’s solutions. This role is vital in cultivating customer loyalty, driving product adoption, and generating retention and upsell opportunities.

⏰ Work Schedule:

Full-Time

Monday to Friday, 8 AM–5 PM CST

May occasionally require weekend work

Responsibilities of the role:

• Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners.
• Build and maintain trusted advisor relationships with customers to identify upsell opportunities.
• Oversee post-sales activities to ensure tangible benefits from the solutions provided.
• Develop and execute Customer Success Plans to drive adoption and value realization.
• Act as the voice of the customer and provide actionable feedback to internal teams.
• Identify and mitigate risks to customer success in collaboration with account teams.

Required Experience and Qualifications:

• 3+ years of Customer Success or Inside Sales experience.
• Proven ability to build deep customer relationships and manage accounts for sustained revenue generation.
• Strong enthusiasm for customer engagement and problem-solving.
• High technical acumen, particularly with Google Workspace.
• Experience leveraging web-based applications to enhance customer success outcomes.
• Proactive and initiative-driven mindset.

Preferred Skills:

• Familiarity with HubSpot CRM.
• Experience working in a small business or startup environment.
• Track record of increasing customer satisfaction, retention, and upsells in a tech-driven environment.

Personality:

• Proactive and solution-oriented.
• Highly organized with attention to detail.
• Excellent interpersonal and communication skills.
• A natural relationship-builder and empathetic listener.

Salary and Benefits:

• Payment in USD or Local Currency according to candidate's preference.
• Remote-friendly work culture.
• Opportunities for career advancement.
• Supportive and innovation-focused team environment.

Software & Tools:

• Google Workspace
• HubSpot CRM
• Project Management Tools (e.g., Trello, Asana)
• Communication Platforms (e.g., Zoom, Slack)

Job Title: Customer Support Representative

Location:Remote

Start Date: Immediately hiring

Languages Required: Bilingual (English and Spanish)

About Us:

At Sapphire Solutions, we believe in providing top-tier customer support while fostering a positive and dynamic work environment. We’re a customer-centric company committed to offering personalized, efficient, and thoughtful solutions to our clients. Our team is built on collaboration, innovation, and integrity, and we’re constantly evolving to meet the needs of the fast-paced global marketplace.

As a company that values its people, we offer our employees a flexible, inclusive, and supportive workplace, where every team member can thrive. If you’re looking for an opportunity to make a real difference while growing professionally, Sapphire Solutions is the perfect place for you!

Job Description:

We are looking for enthusiastic and motivated customer support representatives to join our growing team! In this role, you’ll be the first point of contact for our clients, providing exceptional service via phone, email, and live chat. Your primary goal will be to solve customer inquiries quickly and effectively while maintaining a positive, professional attitude.

What you’ll be doing:

• Assist customers via phone, email, and chat, providing outstanding support and solutions.
• Manage customer concerns with a proactive and solutions-oriented approach, ensuring their experience is seamless and satisfying.
• Collaborate with internal teams to resolve issues and ensure the smooth running of customer interactions.
• Document customer feedback and issues to continuously improve processes and services.
• Ensure customer satisfaction through timely responses and clear communication.

What we’re looking for:

• Fluency in English and Spanish (both written and verbal) is a must.
• Minimum of 2 years of experience in customer support, call center, or a related field.
• Strong communication skills, both written and verbal.
• Tech-savvy with the ability to quickly learn new tools and systems.
• Problem-solving mindset with a passion for helping people.
• Ability to work independently and as part of a team.
• Reliable and detail-oriented with excellent organizational skills.

Why join Sapphire Solutions?

• Work-from-home flexibility: Enjoy the freedom to work from anywhere or from our modern office.
• Professional development: Opportunities to grow within the company with clear career progression paths.
• Great team environment: Be part of a supportive, friendly, and inclusive team that values collaboration and mutual respect.

How to Apply:

• If you’re ready to make a difference and help us provide outstanding customer support, we want to hear from you! Please send your resume and a brief cover letter to hiring.sapphiresolutions@gmail.com to apply.

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who’s building Persona?

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we’re looking for:

The Customer Service Manager will oversee the customer support operations, ensuring high levels of customer satisfaction and efficient resolution of inquiries and issues. This role requires excellent leadership skills and a customer-centric approach.

Responsibilities—what you'll do:

• Team Leadership: Lead and manage the customer service team, providing guidance, training, and support to ensure high performance and professional development.
• Customer Support: Oversee the handling of customer inquiries, issues, and complaints, ensuring timely and effective resolution.
• Performance Monitoring: Develop and implement key performance indicators (KPIs) to measure team performance and customer satisfaction.
• Process Improvement: Identify areas for improvement in customer service processes and implement strategies to enhance efficiency and effectiveness.
• Customer Feedback: Collect and analyze customer feedback to identify trends and areas for service improvement.
• Collaboration: Work closely with other departments, including sales, product development, and marketing, to ensure a cohesive approach to customer service.
• Escalation Management: Handle escalated customer issues and complaints, ensuring they are resolved satisfactorily.
• Reporting: Prepare regular reports on customer service performance, trends, and areas for improvement.

Requirements:

• Bachelor's degree in Hospitality, Business, Marketing, or a related field
• Minimum of 3-5 years experience in customer service, with at least 2 years in a managerial role
• Customer-centric with a focus on delivering exceptional service
• Strong problem-solving and conflict resolution abilities.
• Strong interpersonal and communication skills
• Familiarity with CRM systems
• Fully fluent in English
• Skilled in the use of apps and technology
• Ability to commit long-term and full-time
• Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time)
• This position is for serious, career-oriented candidates

Other qualities we look for:

• Track record of success at work or in school
• An ability to solve complex problems with minimal guidance
• Experience in high performance work or school environments
• Willingness to work hard and persevere
• Intellectual curiosity and resourcefulness
• Professionalism

What we offer:

• Best salaries in the industry
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that’s okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

The Customer Experience Agents serve as the frontline support for individuals reaching out for assistance and guidance. This role is pivotal in providing essential services to those in need by effectively handling the first layer of inquiries and requests.

Responsabilities

• Gather relevant information from callers to assess their needs and determine appropriate next steps
• Assist families in need to navigate the application process for food stamps and finacial assistance
• Maintain accurate records of all client interactions in the call center's database system
• Adhere to established protocols and guidelines for handling sensitive information and maintaining confidentiality
• Identify and escalate complex or urgent cases to designated supervisors or higher-level support staff for further assistance
• Prioritize urgent cases, ensuring immediate attention and assistance
• Participate in ongoing training and professional development activities to enhance knowledge of departmental policies, procedures, and resources
• Organize and maintain detailed records of client interactions, ensuring a seamless follow-up process
• Perform other duties as assigned
  
  
  
  
  

Requirements For This Role

• High school diploma or equivalent required
• 1+ years of experience in a customer service or call center environment strongly preferred
• Strong interpersonal and communication skills, with the ability to effectively interact with individuals from diverse backgrounds
• Excellent problem-solving skills and the ability to remain calm and composed under pressure
• Proficiency in using computer systems and software for data entry and information retrieval
• Ability to work collaboratively in a team-oriented environment
• Flexibility to adapt to changing priorities and work schedules, including evening, weekend, or holiday shifts as needed
• Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information
  
  
  
  
  

You are an outstanding candidate if you have

• Ability to effectively communicate with callers over the phone, conveying information clearly and concisely while maintaining professionalism
• Skill in actively listening to callers to understand their needs, concerns, and inquiries, and responding appropriately
• Strong customer service skills, including the ability to provide courteous, patient, and helpful assistance to individuals in challenging situations
• Analyze caller inquiries and concerns, identify solutions, or appropriate resources, and resolve issues effectively and efficiently
• Ability to work collaboratively with colleagues and supervisors, sharing information, seeking assistance when needed, and contributing to a positive team environment
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple calls simultaneously, and meet performance targets and deadlines

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Sobre La Posición

Buscamos Representante de Éxito del Cliente para unirse a nuestro Equipo de Reclutamiento y participar en diferentes proyectos conformados por equipos multiculturales distribuidos por todo el mundo. Esta persona debe ser proactiva, orientada a los detalles y demostrar excelentes habilidades analíticas, así como trabajo en equipo y habilidades para realizar múltiples tareas. ¡Esta es una excelente oportunidad para aquellos profesionales que buscan desarrollarse en una de las empresas de más rápido crecimiento en la industria!

Actividades Principales

• Apoyar el proceso de abastecimiento que incluye la publicación de ofertas de trabajo en varias bolsas de trabajo, búsqueda de personal, uso de redes sociales, filtrado de CV y contacto con candidatos.
• Conocer los requisitos de cada vacante para realizar el proceso de headhunting de acuerdo a estas necesidades.
  
  

¿Qué Buscamos?

• 1+ año de experiencia laboral.
• Conocimiento del mercado de IT.
• Excelentes habilidades de comunicación.
• Gran capacidad de autogestión.
• Estudios en Recursos Humanos, psicología o carreras afines.
• Nivel avanzado de inglés.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

Hiring Executive Administrative Assistnant - U$720 Monthly

Role Description

This is a full-time on-site role for an Executive Administrative Assistant at VOOV Nicaragua in Managua. The Executive Administrative Assistant will be responsible for providing administrative support, managing communication, assisting with executive tasks, and utilizing clerical skills on a daily basis.

Qualifications

• 85%+ English level.
• Strong communication skills
• Clerical skills
• Ability to multitask and prioritize tasks effectively
• Organizational skills and attention to detail
• Proficiency in Microsoft Office Suite
• Proficiency in Google Workspace
• Experience in a similar role is a plus
• Degree in Business Administration, Industrial Engineering, or similar is a plus
• Administrative Assistance and Executive Administrative Assistance skills

If you are interested, please submit your application and our HR department will reach out to you.

We´ll be expecting you!

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Representante de Clientes en BairesDev

Buscamos un Representante del Cliente con experiencia probada y pasión por vender soluciones tecnológicas, para unirse a nuestro Equipo de Ventas y ayudar a impulsar nuestro crecimiento.

Desempeñarás un papel fundamental y activo en las operaciones del día a día. Esta es una excelente oportunidad para ser uno de los miembros clave de nuestro equipo de ventas y posicionarte para oportunidades únicas de crecimiento profesional.

Actividades Principales

• Subir datos de nuevos prospectos al ERP (base de datos) y a la hoja de cálculo de Marketing.
• Reenviar información esencial a otros equipos como Reclutamiento y RRHH.
• Realizar búsquedas exhaustivas en la Web para encontrar la información de contacto de los clientes potenciales.
• Conectarse con los clientes y su equipo a través de nuestro sistema de chat y obtener toda la información relevante que necesite.
• Establecer, desarrollar y mantener relaciones comerciales positivas con los clientes.
  
  

¿Qué Buscamos?:

• 3+ años de experiencia relevante como entrada de datos o agente de ventas.
• Experiencia en roles de Soporte Comercial.
• Sólida formación técnica con conocimiento y/o experiencia práctica en desarrollo de software y tecnologías web.
• Una red buena de nuevos clientes potenciales en la industria de TI y/o verticales.
• Buenas habilidades de establecer relaciones interpersonales.
• Capacidad para trabajar tanto de forma independiente como en equipo.
• Automotivado con un enfoque orientado a resultados.
• Orientado al detalle y entregas en plazos.
• Nivel de inglés avanzado.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

• Advanced university studies (at least 3rd year) in Marketing, Business Administration, or International Commerce.
• Minimum of 2 years of experience as a Customer Service Supervisor or similar positions
• Strong leadership skills with experience in team development, overseeing customer service agents, ensuring task completion, resolving inquiries, managing CRM systems, and maintaining customer satisfaction.
• Advanced English proficiency (mandatory).
• Excellent writing skills in English, with impeccable grammar and spelling.
• Availability to work remotely (Home Office).

*Resume is required to be in ENGLISH

Location: LATAM Region

Team: Customer Department

Role: Customer Support Associate (Spanish Speaker)

Mode: Remote

About Respond.io

Founded in Hong Kong in early 2017, Respond.io is a pioneering Business Messaging platform that seamlessly unifies customer communication across instant messaging, web chat, and email. Our excellence has been recognized by G2 and honoured with the SME100 Award, underscoring our rapid growth and innovative solutions. Operating in 127 countries and dominating key markets in LATAM, EMEA, and APAC, we serve an impressive roster of industry-leading clients.

Our workforce is a testament to our global reach, with remote workforce and employees from all around the world, contributing to our diverse and inclusive culture. At Respond.io, we are not just a platform—we are a movement, pushing the boundaries of customer communication for tech-savvy organizations worldwide. Join us, and be part of a team that is shaping the future of business messaging!

Role Description

At Respond.io, Customer Support Associates (Spanish Speaker) - Remote are pivotal to our company’s success. You will be the go-to resource for our valued customers to obtain clarification when needed, provide possible workaround and support any technical matters. In this role, your main priority is to drive excellent support and maintain customer satisfaction.

Responsibilities

• Deliver high quality support and operate as a safety net to customers of our SaaS product
• Communicate and respond varied technical solutions to customers in a team environment, using our shared inbox tool to assist customer's inquiries
• Resolve customer inquiries in a timely manner using full understanding of the product functions, features and customer environment
• Monitor common customer questions/concerns and partner with cross-functional teams to suggest solutions
• Empower customers to self-serve and help users navigate our on-demand success resources
• Working collaboratively across a few teams - Customer, Marketing, Product and Tech to solve complex problems

Qualifications

• 2+ years of experience in a Customer Support role, preferably in a SaaS or IT company
• Excellent communication skills in English as well as listening skills and the proven ability to understand customer inquiries
• Ability to speak English and Spanish fluently is a Must
• Ability to clearly explain complex ideas verbally and in writing
• Ability to dig deeper to uncover customer’s true objectives
• High level of empathy – it’s important for our Customer Support Associate to be a good person to peers and customers
• Proactive individuals who take initiative and actively seek out opportunities to contribute and make a positive impact
• Exceptional ability to follow established processes and procedures with precision, ensuring adherence to guidelines
• Excellent organization and time management skills
• Teamwork mentality and willingness to assist wherever needed
• Requires minimal supervision
• Experience with video calls, voice calls, and live chat support

Here's what's in for you

• You will become part of an amazing culture with smart, collaborative teammates who actually care about each other's growth and success.
• You will grow more here than you would anywhere else, that is a promise.
• Virtual events like talent shows, Among Us nights, and online game sessions to keep the fun going, no matter where you are!
• We offer a highly competitive compensation package.
• You'll receive a medical allowance to support your health and wellness needs.
• Flexible working environment and working hours that fit your lifestyle, wherever you're based.

The Customer Experience Agents serve as the frontline support for individuals reaching out for assistance and guidance. This role is pivotal in providing essential services to those in need by effectively handling the first layer of inquiries and requests.

Responsabilities

• Gather relevant information from callers to assess their needs and determine appropriate next steps
• Assist families in need to navigate the application process for food stamps and finacial assistance
• Maintain accurate records of all client interactions in the call center's database system
• Adhere to established protocols and guidelines for handling sensitive information and maintaining confidentiality
• Identify and escalate complex or urgent cases to designated supervisors or higher-level support staff for further assistance
• Prioritize urgent cases, ensuring immediate attention and assistance
• Participate in ongoing training and professional development activities to enhance knowledge of departmental policies, procedures, and resources
• Organize and maintain detailed records of client interactions, ensuring a seamless follow-up process
• Perform other duties as assigned
  
  
  
  
  

Requirements For This Role

• High school diploma or equivalent required
• 1+ years of experience in a customer service or call center environment strongly preferred
• Strong interpersonal and communication skills, with the ability to effectively interact with individuals from diverse backgrounds
• Excellent problem-solving skills and the ability to remain calm and composed under pressure
• Proficiency in using computer systems and software for data entry and information retrieval
• Ability to work collaboratively in a team-oriented environment
• Flexibility to adapt to changing priorities and work schedules, including evening, weekend, or holiday shifts as needed
• Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information
  
  
  
  
  

You are an outstanding candidate if you have

• Ability to effectively communicate with callers over the phone, conveying information clearly and concisely while maintaining professionalism
• Skill in actively listening to callers to understand their needs, concerns, and inquiries, and responding appropriately
• Strong customer service skills, including the ability to provide courteous, patient, and helpful assistance to individuals in challenging situations
• Analyze caller inquiries and concerns, identify solutions, or appropriate resources, and resolve issues effectively and efficiently
• Ability to work collaboratively with colleagues and supervisors, sharing information, seeking assistance when needed, and contributing to a positive team environment
• Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple calls simultaneously, and meet performance targets and deadlines

Somos Coca-Cola FEMSA (KOF), el embotellador y comercializador más grande del mundo por volumen del sistema Coca-Cola. Diariamente servimos a más de 381 millones de personas en Latinoamérica. Nuestros más de 80 mil colaboradores nos permiten representar a más de 169 marcas líderes en los diferentes territorios donde tenemos presencia. En Coca-Cola FEMSA, cada día es una oportunidad para aprender y crecer. ¿Te gustaría ser parte de nuestro equipo?

Analista Contact Center

Estamos buscando candidatos para la posición de Analista de Contact Center reportando a Especialista de Servicios Comerciales para Mayan Holding Beverages en Ciudad de Guatemala.

Visión Del Puesto

Gestionar los indicadores de Servicio al Cliente por medio de las respuestas consolidadas por las herramientas y llamadas telefónicas de las solicitudes y quejas recibidas en nuestro centro de contacto. Generar reportes y mejorar continua a los procesos.

Responsabilidades Del Puesto

Requerimientos del perfil:

Formación Académica: Estudiante universitario con Cierre de Pensum en Ingenieria Industrial, Mercadotecnia, Administración de Empresas o carrera afin.

Conocimientos Específicos y experiencia requerida: 2 años de experiencia en puestos similares. Excel , word, power point avanzado, sistema operativos CRM, cursos en servicio al cliente; deseable power BI.

Alto performance en las siguientes competencias: orden, trabajo en equipo, toma de decisiones, análisis critico, servicio al cliente, proactividad, cumplimiento de las tareas asignadas, enfocado al cumplimiento de objetivos.

Si cumples con los requisitos de puesto y tu objetivo es aprender, crecer y desarrollar una carrera plena de desafíos, te invitamos a enviarnos tu postulación. En Coca-Cola FEMSA consideramos firmemente que el Talento es la clave para el éxito. Es por ello que estamos comprometidos en ofrecer las mismas oportunidades de desarrollo para todos los candidatos sin diferenciación de origen, raza, estado civil, edad, opinión política, género, credo, asociación a una cultura o afiliación a un sindicato, clase social o económica, situación familiar, embarazo, lengua, orientación sexual, identidad de género, discapacidad, enfermedad, nacionalidad o estatus migratorio y/o cualquier otro motivo. Valoramos la diversidad, ya que sabemos que nos hace más fuertes. En FEMSA, Coca-Cola FEMSA, OXXO, FEMSA Empaque y FEMSA Logística, TODOS los procesos de reclutamiento y selección de personal son GRATUITOS para todos los postulantes.

About Us:

Spinwheel Assist specializes in training and job placement for virtual assistants and sales specialists. We equip our candidates with the skills and resources needed to thrive in the industry, connecting them with clients who require their expertise.

Job Description

We are seeking a highly motivated Sales Development Specialist to join our team. In this role, you will be responsible for identifying and generating new business opportunities through outbound prospecting; cold/ warm calling. You will play a crucial part in the sales process by engaging potential clients, understanding their needs, and setting up meetings for the sales team.

Responsibilities

Conduct outbound prospecting through cold calling, email outreach, and social selling.

Research and understand customer pain points to tailor messaging accordingly.

Set up meetings and appointments between potential clients and the sales team.

Maintain and update CRM records with lead interactions and pipeline progress.

Requirements

Bachelor's degree in Business, Marketing, Communications, or a related field (preferred but not required).

Proven experience in sales, business development, or customer-facing roles.

Strong verbal and written communication skills.

Ability to conduct persuasive outreach and handle objections effectively.

Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.

Benefits:

Comprehensive training program to develop your skills as a virtual assistant.

Access to a network of clients seeking virtual assistance services.

Flexible work hours and the ability to work remotely from anywhere.

Competitive compensation based on experience and performance.

Salary:

Upto $800