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Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

QUIERO TRABAJAR

CUSTOMER SERVICE AGENT

Publicado: 2024-10-30 21:03:59

Acerca del empleo

 

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, and Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

About Us:

We build remote teams for businesses across industries. Our main values are ACTION, CARE, OUTSTANDING, DEPENDABILITY, and ENERGY.

The Role:

We are seeking motivated and problem-solving Customer Service Representatives to join our dynamic team. This role involves providing timely and accurate support to our client’s customers through various channels, including chat, email, and ticketing systems. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.

You’ll have success here if you value clear processes and feel qualified to do the following:

  • Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems.
  • Resolve customer issues and concerns in a professional and timely manner.
  • Accurately document customer interactions and maintain detailed records in our customer service database.
  • Collaborate with other team members to escalate complex issues and ensure timely resolution.
  • Proactively identify trends or recurring issues and suggest improvements to enhance the customer experience.
  • Maintain a positive and empathetic attitude while interacting with customers.
  • Adhere to company policies and procedures regarding customer interactions and data privacy.
  • Keep up-to-date with product knowledge and updates to effectively address customer inquiries.
  • Provide feedback to the management team on customer trends, product issues, and process improvements.
  • Assist with additional customer service tasks and projects as needed.
  • Receive inbound calls and follow up on clients when needed.

Our projects could include only some of the functions listed, as well as additional ones not listed here.

Requirements:

  • C1/C2 English and Spanish writing and speaking skills.
  • At least 1 year of experience in administrative roles, preferably remote.
  • Graduated (or soon to graduate) with a college degree.
  • A quiet home office with a desk and office chair.
  • Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
  • A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
  • Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

We value relevant work experience and 'hard' skills, but we also look for smart people who possess the soft skills that will make them successful as remote team members, such as hard-working, good communication, punctuality, common sense, fast learning, initiative, orientation to detail, professionalism, positive attitude, consistency, reliability, and honesty.

Pay & Benefits:

  • Our pay rate: is $4/hr (approx $670-704/month).
  • Pay rate increases by US$1/hr with each anniversary working with the same Client.
  • Ongoing pay rate increments annually.
  • Discretionary client bonuses (most of our clients award annual bonuses to their team members).

Full-time client placements also allow you to enjoy the following benefits:

  • Most US federal holidays as paid time off
  • 4 days paid time off (most of our clients provide even more PTO days).
  • Monthly stipend for medical insurance (after an induction period).
  • Birthday/Anniversary bonuses.
  • Gym/Wellness allowance.
  • Unlimited online fitness classes with our online personal training partner.
  • Invites to our annual Christmas parties and other in-person or online gatherings.

Apply now! https://apply.workable.com/valatam/j/F84E8DC972/apply/ 

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IMPORTANTE EMPRESA

CUSTOMER SERVICE ADVISOR

Publicado: 2024-10-30 20:50:21

Acerca del empleo

 

Libertex Group Overview

Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.

 

Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others. Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.

 

The Libertex Group in Numbers:

  • 25+ Years of fintech experience
  • 3M+ clients worldwide
  • 700+ employees
  • 40+ international awards (for Libertex)
  • 300+ tradable assets (through Libertex)

 

The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have ‘more' in their lives.

Job Overview.

 

Customer Success Advisors should help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.

 

Main Responsibilities

  • Assist clients worldwide through live support
  • Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
  • Demonstrate impeccable telephone etiquette and management
  • Handle back-office queries
  • Support clients with technical and troubleshooting issues
  • Report to the management
  • Deal with all departments to resolve issues
  • Provide support and troubleshooting on Libertex and MT4 Trading Platforms
  • Liaise with the Compliance Officer regarding complaints and approval of accounts
  • Provide all relevant information to clients regarding documents and materials for becoming a client
  • Handling client inquiries appropriately and ensuring that high level service is provided
  • Promoting available products and services to clients
  • Developing and maintaining excellent relationships with prospective and existing clients
  • Contributing to team effort by achieving targeted results

Requirements

  • Degree in Business Studies or any other related field
  • Previous experience in a similar position will be considered as a major advantage
  • Spanish (Native), English (intermediate and higher)
  • Knowledge of any other languages will be considered as an advantage
  • Excellent spoken and written communication skills
  • Ability to work efficiently under pressure
  • Excellent computer skills (Microsoft Excel and Word)
  • Stable internet connection (100mb and more)
  • Ability to work with flexible schedule including work on weekends

Benefits

  • Monthly bonuses based on performance
  • 21 working days annual leave
  • Udemy Business unlimited membership
  • Corporate events and team building activities
  • Professional and personal development opportunities in a fast-growing environment

APLICA AQUI:

https://apply.workable.com/libertexgroup/j/D5C8B65B82/ 

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IMPORTANTE EMPRESA

CUSTOMER SERVICES AGENT

Publicado: 2024-10-24 20:41:09

¿Estás listo para despegar hacia nuevas alturas en el emocionante mundo de la aviación en Perú? Como líder indiscutible en servicios aeroportuarios a nivel global, en Swissport Perú ofrecemos asistencia en tierra y atención a millones de pasajeros cada año. Nuestra misión es clara y ambiciosa: "Proporcionar soluciones innovadoras y personalizadas en la industria de la aviación para garantizar una experiencia excepcional para nuestros clientes". En Swissport Perú, creemos fervientemente en el poder de nuestro equipo. Nos inspiran y nos guían nuestros valores fundamentales: mostrar dedicación, hacer lo correcto y alcanzar el éxito juntos como equipo. ¡Y ahora es tu oportunidad de unirte a nosotros! Estamos buscando personas apasionadas y comprometidas que compartan nuestra visión y quieran formar parte de esta emocionante aventura en varias ubicaciones a lo largo y ancho de nuestro hermoso país. ¡Únete a nosotros y juntos conquistaremos los cielos!

Resumen del trabajo

El Agente de Servicio al Pasajero es el encargado de realizar el Check-in a los pasajeros y el embarque brindándoles una adecuada atención y servicio

Sus actividades:
• Atender los requerimientos del pasajero de manera eficiente, con calidad y cordialidad tanto en los mostradores, sala de embarque, despacho y recepción del vuelo.
• Embarcar y desembarcar a los pasajeros de los vuelos.
• Conocer y aplicar los procedimientos Operativos y de Emergencia.
• Estar al día en los cursos que la aerolínea indique para su capacitación.
• Reportar al Team Leader a cargo de cualquier incidente que se presente durante la preparación del vuelo y durante la operación.
• Lograr que la atención de los pasajeros sea rápida, eficiente y expedita.
• Otras funciones inherentes al cargo.

Su perfil
• Experiencia de 1 año en atención al cliente.
• Disponibilidad para laborar en horarios rotativos.
• Contar con estudios técnicos en Aviación comercial, Turismo, o carreras afines.
• Inglés Intermedio.
• Residir en zonas aledañas al Aeropuerto.

Qué le ofrecemos
• Ingreso a planilla desde el día 1 con todos los beneficios de ley.
• Movilidad de ida y retorno.
• Tarjeta de Alimentos.

En Swissport, creemos en la diversidad, la igualdad de oportunidades y el poder de nuestros valores para impulsar nuestro éxito. Nos comprometemos a ofrecer un lugar de trabajo que fomente la inclusión y en el que todos los solicitantes cualificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano.

 

 

APLICA AQUÍ: https://www.linkedin.com/jobs/view/customer-services-agent-at-swissport-4055902583/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic&originalSubdomain=pe 

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IMPORTANTE EMPRESA EN PERÚ

CUSTOMER SERVICE ADVISORS HONDURAS 2024

Publicado: 2024-10-23 19:40:03

Job Description


The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

WHAT’S IN IT FOR YOU?

· A diverse, global org
anization full of intelligent, friendly people to bounce ideas off, learn from and grow with

· Endless career opportunities and clear paths for career development

· A competitive salary

· Inclusive perks and benefits

· Opportunity for monthly performance incentives · Any site-specific fun things (great cafeteria, wellness area etc.) · Any region-specific fun things

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts

This role is the perfect opportunity for someone considering a career in customer services in the finance/ banking sector.

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM: · List of criteria including background

· Education needed

· Availability needed

· Background clearance etc.

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

Location:
Honduras - San Pedro Sula

Language Requirements:
English

Time Type:
Full time

 

APLICA AQUÍ: https://apply.concentrix.com/global/en/job/R1460557/Customer-Service-Advisors-Honduras-2024?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic 

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IMPORTANTE EMPRESA EN HONDURAS

CUSTOMER SERVICES AGENT

Publicado: 2024-10-22 05:13:31

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. 

Our Core Values are:
• Creativity: Make it simple, lead the change.
• Commitment: Aim for better, impact for the good.
• Connection: Share experiences, grow together

Job Summary

As a Customer Service Representative, you will deliver great experiences every day for some of the world’s best-known brands. Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, but you get major perks and discounts.

Skills
• Want to drive customer satisfaction through voice, chat, and/or email communications
• Have the ability to multi-task and navigate through multiple systems
• Are eager to advance their career with a reliable company
• Problem solve with a can-do attitude
• Enjoy working with a team as well as independently
• Are 18+ years of age
• Have a high school diploma (higher education preferred)

Benefits

Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.

 

APLICA AQUÍ: https://jobs.foundever.com/job/Panama-Customer-Services-Agent-Pana/1107406600/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic 

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IMPORTANTE EMPRESA EN PANAMÁ

CUSTOMER SERVICE AGENT

Publicado: 2024-10-11 21:02:12

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You Will Be Responsible For

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • Analytical and critical thinking
  • Strong oral and written communication abilities.
  • Advanced English Level
  • Teamwork oriented
  • Strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Strong computer navigation skills and PC Knowledge
  • Quiet and distraction-free environment to work
  • Problem-solving
  • Possess self-motivation to achieve and exceed goals
  • Immediate availability preferred.

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Flexible working options

 

APLICA AQUÍ: https://gsp011.snaphunt.com/job/TWNYCM5HKI-SV-59?source=linkedin 

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IMPORTANTE EMPRESA EN EL SALVADOR

CHAT REPRESENTATIVE

Publicado: 2024-10-11 20:23:03

Are you based in Argentina, Brazil or El Salvador?

We're looking for a Chat Representative to join our team. As a Chat Representative, you will be responsible for providing exceptional customer service through online chat interactions with our clients. Your main objective will be to assist customers with their inquiries, provide product information, and resolve any issues or concerns they may have.

Key Responsibilities:

  • Respond to customer inquiries and provide accurate information through online chat
  • Assist customers with product troubleshooting, order assistance, and account inquiries
  • Resolve customer complaints and issues in a timely and professional manner
  • Collaborate with other team members to ensure consistent and efficient customer support
  • Maintain detailed records of customer interactions and transactions
  • Stay up-to-date with product knowledge and company policies to provide accurate information to customers

Requirements:

  • Strong English written communication skills with the ability to type quickly and accurately
  • Excellent customer service and problem-solving skills
  • Ability to multitask and handle multiple chat sessions simultaneously
  • Attention to detail and ability to follow established procedures
  • Experience in a customer service or chat support role is preferred
  • Familiarity with online chat platforms and customer relationship management (CRM) systems
  • Proficiency in computer applications and software
  • Availability to work flexible hours, including evenings and weekends

If you enjoy helping others and have a passion for providing exceptional customer service, we would love to hear from you.

Requirements

  • Strong English written communication skills with the ability to type quickly and accurately
  • Excellent customer service and problem-solving skills
  • Ability to multitask and handle multiple chat sessions simultaneously
  • Attention to detail and ability to follow established procedures
  • Experience in a customer service or chat support role is preferred
  • Familiarity with online chat platforms and customer relationship management (CRM) systems
  • Proficiency in computer applications and software
  • Availability to work flexible hours, including evenings and weekends

Benefits

  • 100% Remote
  • Training & Development
  • Work From Home

 

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4036249684/?alternateChannel=search&refId=ZMVsV%2BieZIxBvAkwuO6DkA%3D%3D&trackingId=5zaxmSLiYFtCUvx90JSeZA%3D%3D 

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IMPORTANTE EMPRESA EN EL SALVADOR

CUSTOMER SERVICE REPRESENTATIVE (SPANISH/ENGLISH)

Publicado: 2024-10-11 20:20:20

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.

Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.

If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Spanish & English, applicants need to speak both languages.

Responsibilities:

  • Handle inbound calls, live chat and other service methods
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately documenting customer requests
  • Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
  • Go the extra mile to engage customers

Requirements:

  • Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
  • College degree or above
  • Trilingual speaker with native Spanish, advanced English and one more language will be preferred
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
  • Ability to work under pressure, strong communication skills and exceed beyond expectation
  • Passionate for customer service industry and can accept to work under different work shifts
  • Passionate about the crypto industry

Working at Binance

  • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
  • Tackle fast-paced, challenging and unique projects
  • Work in a truly global organization, with international teams and a flat organizational structure
  • Competitive salary and benefits
  • Flexible working hours, remote-first, and casual work attire

Learn more about how Binancians embody the organization’s core values , creating a unified culture that enables collaboration, excellence, and growth.

Apply today to be a part of the Web3 revolution!

APLICA AQUÍ: https://jobs.lever.co/binance/fa874fd2-c145-442a-8405-8921a0cae9f7/apply?source=LinkedIn 

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IMPORTANTE EMPRESA EN EL SALVADOR

MANAGER, VOLUNTEER ENGAGEMENT & COMMUNICATIONS

Publicado: 2024-10-08 00:07:56

Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FCWC2025 and FWC2026.  As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.  Like in all FIFA Tournaments, Volunteers will become the ‘face’ of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage.  The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, employment & skills, and creating a movement to sustain and grow volunteering across Host Cities. 


Reporting organizationally to the Head of Volunteer Management in Miami, Florida, the Volunteer Engagement Communications Manager will be a key member of the FIFA26 Volunteer Program team, and work in close collaboration with the Host Country and FIFA Zurich Volunteer teams, Marketing and Communications teams, Tournament Workforce Readiness, and other key individuals and agencies responsible for delivering the Volunteer programs across US, MEX and CAN. 

The position will take an active role in the strategic planning and tactical execution of the Volunteer Communications Strategy. This strategy will include all internal direct communication and engagement with volunteers and external promotion of the Volunteer Program on FIFA World Cup 2026™ channels, such as the volunteer platform, website and social media. This individual will be the lead contact with any required external communications agency for the Volunteer program, driving the wider North American plan, and supporting key engagement opportunities such a launch, recruitment, and activation of the Volunteer Program. 

THE POSITION

The candidate should have strong strategic and operational experience across a range of communication and media channels, including content creation, social media, and public relations. Experience of stakeholder management would also be an advantage. In addition, they should have coordination, project management and negotiation skills.   

• Lead development of Volunteer Communications Strategy internally and externally. 
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament. 
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.  
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives. 
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams. 
• Support various Communications divisions where required, including Digital, Media Relations and others. 


YOUR PROFILE

Education & Qualifications
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset

Work Experience

• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence

Languages
• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
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BUSKEROS

MANAGER VOLUNTEER ENGAGEMENT & COMMUNICATIONS

Publicado: 2024-10-07 20:28:37

Volunteers are at the heart of all FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FCWC2025 and FWC2026.  As football unites the world, the FIFA World Cup 2026™ Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.  Like in all FIFA Tournaments, Volunteers will become the ‘face’ of the FIFA World Cup 2026™ enhancing the profile, reputation and appeal of football, FIFA, and Host Cities on a global stage.  The Volunteer Program will be a driver to help achieve strategic tournament objectives alongside acting as a vehicle for positive social change, by helping strengthen social connections, increase in civic pride, employment & skills, and creating a movement to sustain and grow volunteering across Host Cities. 


Reporting organizationally to the Head of Volunteer Management in Miami, Florida, the Volunteer Engagement Communications Manager will be a key member of the FIFA26 Volunteer Program team, and work in close collaboration with the Host Country and FIFA Zurich Volunteer teams, Marketing and Communications teams, Tournament Workforce Readiness, and other key individuals and agencies responsible for delivering the Volunteer programs across US, MEX and CAN. 

The position will take an active role in the strategic planning and tactical execution of the Volunteer Communications Strategy. This strategy will include all internal direct communication and engagement with volunteers and external promotion of the Volunteer Program on FIFA World Cup 2026™ channels, such as the volunteer platform, website and social media. This individual will be the lead contact with any required external communications agency for the Volunteer program, driving the wider North American plan, and supporting key engagement opportunities such a launch, recruitment, and activation of the Volunteer Program. 

THE POSITION

The candidate should have strong strategic and operational experience across a range of communication and media channels, including content creation, social media, and public relations. Experience of stakeholder management would also be an advantage. In addition, they should have coordination, project management and negotiation skills.   

• Lead development of Volunteer Communications Strategy internally and externally. 
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament. 
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.  
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives. 
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams. 
• Support various Communications divisions where required, including Digital, Media Relations and others. 


YOUR PROFILE

Education & Qualifications
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset

Work Experience

• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence

Languages
• Fluent in English. Spanish and/or French proficiency is a plus

Technology

• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
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IMPORTANTE EMPRESA EN MIAMI

OFICIAL DE SERVICIO AL CLIENTE

Publicado: 2024-10-02 02:03:35

¡Estamos contratando! 

 

Requisitos:

  • Experiencia mínima de 1 año y 6 meses en Call Center gestionando llamadas entrantes.
  • Graduado en Administración, Finanzas, Mercadeo o Ingeniería Industrial.
  • Habilidad comprobada en ventas, con enfoque en resultados y satisfacción del cliente.
  • Excelentes habilidades de comunicación verbal y escrita.

Beneficios:

  • Salario competitivo.
  • Oportunidades de desarrollo profesional.
  • Ambiente de trabajo dinámico

Envía tu CV:

atracciondetalento@excellencecons.com 

Ofiplaza El Retiro, Managua, Nicaragua

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IMPORTANTE EMPRESA NICARAGÜENSE

CUSTOMER SERVICE REPRESENTATIVE - CITY CENTER (CHURCHILL)

Publicado: 2023-11-01 05:27:54

The Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type:  Full-Time 

 

Location: City Center (Churchill)

 

WHAT’S IN IT FOR YOU?

 

  • A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with endless career opportunities and clear paths for career development 
  • A competitive salary 
  • Inclusive perks and benefits 
  • Opportunity for monthly performance incentives 
  • Located near a mall (Acropolis Center // Plaza Central)
  • Near the metro station: Juan Ulises Garcia Saleta (John F. Kennedy)

WHAT YOU WANT MATTERS TO US

 

Think about making a check list with all the things that would make you feel good at work. Does your check list have met a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

 

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.

 

This role is the perfect opportunity for someone considering a career in the customer services field, going from Insurance, Sales and Tech Support.

 

WHAT WOULD YOU BRING TO OUR TEAM?

 

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role. 

 

TO BECOME A PART OF OUR TEAM:

  • Highschool Diploma (if applicable)
  • Dominican ID or Work Permit (+6 month validity)
  • Curriculum
  • Experience (preferred not required)
  • Drug test (Standard)
  • Background Check (International and National)
  • Intermediate to advanced English level

 

CALL US HOME:

 

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home. 

 

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

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POSTULAR
CONCENTRIXDO

CUSTOMER SERVICE REPRESENTATIVE SAN ISIDRO (ZONA FRANCA)

Publicado: 2023-11-01 05:27:52

The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

 

Location:  San Isidro

 

WHAT’S IN IT FOR YOU?

  • A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with endless career opportunities and clear paths for career development 
  • A competitive salary 
  • Inclusive perks and benefits 
  • Opportunity for monthly performance incentives 
  • Located inside of a Free Zone, providing you with a great security system.
  • Able to take advantage of all the stores and supermarkets nearby: Food courts, stores, coffee shops, majority of them with a awesome delivery system,  gym, banks, etc.

WHAT YOU WANT MATTERS TO US

 

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

 

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts

 

This role is the perfect opportunity for someone considering a career in customer services in the field, going from Insurance to Tech support services.

 

WHAT WOULD YOU BRING TO OUR TEAM?

 

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role. 

 

TO BECOME A PART OF OUR TEAM:

  • High school Diploma (If applicable)
  • Dominican ID or Work Permit (+6 months validity)
  • Curriculum
  • Experience (preferred not required)
  • Intermediate to advanced English Level (B2)
  • Bi-lingual candidates desired (English/Spanish)
  • Drug test (Standard)
  • Background (International and National)

CALL US HOME:

 

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home. 

 

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions. 

 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
CONCENTRIXDO

CUSTOMER SERVICE REPRESENTATIVE - GALERÍA 360

Publicado: 2023-11-01 05:04:15

The Customer Service Representative position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

 

Job Type:  Full-Time 

 

Location: Galería 360

 

WHAT’S IN IT FOR YOU?

 

  • A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with endless career opportunities and clear paths for career development 
  • A competitive salary 
  • Inclusive perks and benefits 
  • Opportunity for monthly performance incentives 
  • Located in a mall, giving you the benefits of being near everything (stores, coffee shops, food courts, gym’s, pharmacies, banks, supermarket)
  • Near the metro station, close to Agora Mall

 

WHAT YOU WANT MATTERS TO US

 

Think about making a check list with all of the things that would make you feel good at work. Does your check list have met a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

 

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.

 

This role is the perfect opportunity for someone considering a career in the customer services field, going from Insurance to Banking services.

 

WHAT WOULD YOU BRING TO OUR TEAM?

 

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role. 

 

TO BECOME A PART OF OUR TEAM:

  • High School Diploma (if applicable)
  • Dominican ID or Work Permit (+6 months validity)
  • Curriculum
  • Experience (preferred not required)
  • Drug test (Standard)
  • Background Check (International and National)
  • Intermediate to advanced English level

CALL US HOME:

 

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home. 

 

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions. 

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CONCENTRIXDO

SPECIALIST, REGIONAL MARKETING

Publicado: 2023-11-01 04:51:21
  • Maintain a high level of technical and graphic design expertise in traditional and multimedia areas.
  • Great content developer / copyrighter skills.
  • Advanced English and Spanish level with excellent written and oral communication skills in person and online.
  • High and ascertainable experience on adobe creative cloud (more specifically Adobe Illustrator, photoshop, premier and after effects)
  • Commitment to stay on-trend within the top multimedia content.
  • A fanatical and Bold creative designer very detail-oriented focus
  • Definitely a team player who will go the Extra Mile to shine.
  • Design graphics, illustrations, infographics, OOH, multimedia and many other visuals to represent the brand and communicate internally and externally. 
  • Teamwork and partnership with teammates and other areas to produce marketing proposals that are aligned with the brand guideline, business needs and marketing goals. 
  • Ensure deadlines are being accomplished and tasks are being completed with the highest quality and standards offered to internal and external clients. 
  • Desired Skills and experience. 
  • Maintain a high level of technical and graphic design expertise in traditional and multimedia areas. 
  • Great content developer / copyrighter skills.
  • Advanced English and Spanish level with excellent written and oral communication skills in person and online. 
  • High and ascertainable experience on adobe creative cloud (more specifically Adobe Illustrator, photoshop, premier and after effects).
  • Commitment to stay on-trend within the top multimedia content. 
  • A fanatical and Bold creative designer very detail-oriented focus.
  • Definitely a team player who will go the Extra Mile to shine. 
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CONCENTRIXDO

MANAGER I, REGIONAL MARKETING - DOMINICAN REPUBLIC

Publicado: 2023-11-01 04:51:17

At Concentrix, every day is a new day to do better and, for that to happen, we look for employees who can make our client's customer experience unique and extraordinary! Therefore, our Marketing Manager needs to be skilled in interpersonal relationships and in his way of communicating, have a solution-oriented look and, above all, be an inspiration to everyone.


Do you want to be in a multinational that is a Great Place to Work, support the best brands in the market, innovate and change the world – all while establishing real connections with people and developing your career?

 

We are specialized in creating engaging experiences and driving digital transformation to generate value and make customers want to connect with brands.

 

Extremely passionate about the power to create exceptional experiences, we develop CX solutions that truly make a difference. With the diverse experience of our team, we do this by combining data- and technology-based insights to give the world's best companies the ability to deliver brand-defining moments.

 

We are fanatical about our people! And we demonstrate this by offering a culture of belonging; clear paths for career development; professional support programs, coaching and mentoring, a global network of friends and colleagues who can support you and more! (Like, a lot more.)

 

Do you want to be in a multinational that is a Great Place to Work, support the best brands in the market, innovate and change the world – all while establishing real connections with people and developing your career?

 

Join our team and let's make it official!

 

All Concentrix vacancies are People with Disabilities eligible.

 

What will you do:

 

  • Work independently, to monitor and suggest improvements for creative approaches to improve conversion rates, ROI, and PPC/keyword utilization.
  • Take our reporting to the next level, by analyzing data and recommending solutions to specific problems and better utilizing analytics tools (e.g.: Google analytics).
  • Confidently make presentations and recommendations to the wider marketing team, recruitment and clients (when necessary), demonstrating your unique understanding of this area and opportunities for future improvement.
  • Ensure implementation of your recommendations is carried out and monitor for improvements, making  adjustments where necessary.
  • be passionate about brand awareness activities and digital marketing, and have a thirst for keeping up to date with industry knowledge, changing trends, and advising the wider business stakeholders of learnings.
  • If you:
  • Are a person who causes continuous improvement in all processes;
  • Values a healthy and relaxed work environment;
  • It is flexible, proactive and adapts solidly to changes;
  • He always looks for the best in human beings and is not discouraged by difficulties;
  • Get your hands dirty and don't choose work;
  • Loves a challenge and is motivated by every small achievement;
  • It values INCLUSION and DIVERSITY;
  • Has advanced Microsoft Office skills (Excel and PPT mainly);
  • Has completed higher education;
  • Available from Monday to Friday during business hours;
  • Likes to work from home and from the office;
  • Speaks English at an advanced level to rock meetings with other countries;
  • Has experience in delivering paid digital marketing campaigns to support recruitment pipeline throughout both markets;
  • Has experience in optimizing campaigns to deliver the best return on investment, through advanced knowledge and experience in campaign and budget management; 
  • Has experience in confidently making recommendations to improve our campaigns;
  • Has experience in providing robust reports on campaign performance;
  • Has experience in making recommendations on platform / channel usage at a country level;
  • Experience as a Marketing Manager;
  • Knowledge in Digital Marketing and Brand Awareness (digital and offline);
  • And looks forward to working in a multinational, with national or international career opportunities.

Here is your place!

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CONCENTRIXDO

GUIA-VENTAS

Publicado: 2023-10-26 21:17:55

-Elevar el nivel de satisfacción del turista.

-Realizar el tour dando a conocer el museo

-Servicio al cliente

- Incentivar las ventas  logrando que el turista adquiera los productos insignes del museo y del pais

 

 

 

 

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OBA

AGENTE DE RENTA

Publicado: 2023-10-20 20:27:27

(Rent Car)

 

El empleado está en constante comunicación telefónica con clientes nacionales y extranjeros.

 

Funciones:

  • Ofrecer y vender activamente los productos y servicios (Alquiler de vehículos, piezas, etc.).
  • Preparar la documentación del lugar, facturar  y verificar la veracidad de los documentos de los clientes.
  • Manejar las reclamaciones de los clientes y buscar soluciones a las mismas. 

Requisitos: 

  • Estudiante o graduado en Administración de Empresas, Mercadeo o carreras afines. 
  • Experiencia en Servicio al Cliente y/o Ventas. 
  • Dominio Avanzado del Idioma Inglés. 
  • Licencia de Conducir (Categoría 2) 
  • Disponibilidad de Horario.
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VUO PARTNERS

REPRESENTANTE DE VENTAS

Publicado: 2023-07-06 21:08:19

Únete a nuestro equipo de trabajo como representante de ventas para importante empresa

Requisitos:
• Prepa o carrera trunca
• Contar con 6 meses a 1 año de experiencia como vendedor o promotor.
• Conocimiento y dominio de la zona

Ofrecemos:
• Sueldo $8,500 mensuales libres
• Atractivo esquema de comisiones
• Horario L-S 10:00 am-7:00 pm
• Capacitación constante
• Prestaciones de ley desde el 1er dia

Habilidades deseadas (preferentemente)
 Experiencia en ventas cambaceo
 Habilidad para ventas en campo y negociación con clientes.
 Facilidad de palabra
 Saber usar mapas de navegación

Actividades:
 Prospección de clientes de preferencia (PyMe)
 Realizar visitas a clientes.
 Seguimiento y atención al cliente
 Colocación y promoción de terminales punto de venta

Postula por este medio o manda whats al 5536991259 con el lic Jauregui, nosotros te regresamos la llamada

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MERCADO PAGO

AGENTES DE SERVICIO AL CLIENTE BILINGUES EN INGLES

Publicado: 2023-06-05 23:37:49

Buscamos Agentes de Servicio al Cliente bilingues en Ingles para trabajar jornada completa. La posicion es solamente presencial, nos ubicamos en la zona franca las mercedes km 12.5 carretera norte. No se necesita experiencia pero debe ser fluido en ingles con excelente redaccion, asi mismo necesita tener buena velocidad al escribir en la computadora. Favor mandar la hoja de vida al whatsapp +50587323715 y es imperativo que nos mande un audio en ingles explicando su personalidad, su experiencia laboral y porque deberiamos de contratarle. El audio debe ser minimo de dos minutos.

 

- Bachiller.
- Bilingue en ingles.
- Excelente diccion, redaccion y    expresion oral.
- Typing (35 wpm as minimum)
- Capacidad analitica y pensamiento 
   critico.
- Rapport.
- Actitud de servicio

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MEDISUT