CUSTOMER SUCCESS SPECIALIST
Nos encontramos en la búsqueda de un Especialista en Éxito del Cliente Trilingüe en Managua.
Si cuentas con:
- Experiencia como QA, trainer, Subject Matter Expert, Team Lead, Onboarding Specialist, o cargos relacionados.
- Experiencia dando feedbacks, asesorias y coaching a equipos internos y externos.
- Experiencia dando soporte técnico a clientes.
- Capacidad para realizar presentaciones y exponer ante clientes.
- Excelentes habilidades de comunicación verbal y escrita.
- Experiencia en el manejo de reportes y conocimientos técnicos en Microsoft Office.
- Actitud de liderazgo
- Proactividad en la identificación de oportunidades de mejora.
- Habilidades blandas que faciliten construir relaciones duraderas con los clientes.
- Un nivel avanzado de inglés y portugués
¡Esta oferta de trabajo es para ti!
El Especialista en Éxito del Cliente se dedica a crear éxito para nuestros clientes, las comunidades que nos rodean y entre nosotros mismos.
Responsabilidades:
- Actuar como el principal punto de contacto para los clientes, garantizando una experiencia excepcional en el uso de nuestros productos/servicios.
- Ofrecer soluciones externalizadas de ventas internas, éxito de clientes, gestión de renovaciones y gestión de canales para las marcas más importantes del mundo.
- Apoyar a una base de clientes existente para cultivar y construir relaciones al tiempo que garantiza la satisfacción del cliente y el compromiso.
- Desarrollar un excelente nivel de conocimiento del producto o servicio para responder a las preguntas de los clientes.
- Proporcionar formación y apoyo a los clientes y equipos internos para maximizar el uso de nuestros productos/servicios.
- Monitorizar la satisfacción del cliente y llevar a cabo encuestas para recoger comentarios y sugerencias.
- Identificar oportunidades de upselling y cross-selling alineadas con las necesidades del cliente.
- Trabajar en colaboración con otras áreas y equipos de ventas para asegurar que las expectativas del cliente se cumplan.
- Preparar informes sobre la satisfacción del cliente y las métricas de éxito.
En el camino tendrá acceso a oportunidades de formación de primera clase para crecer y mejorar sus habilidades y su carrera.
¿Estás preparado para marcar la diferencia en la experiencia del cliente? ¡Queremos conocerte!
VIRTUAL ASSISTANT
We are looking for Virtual Assistant who can provide our customers a quality service with administrative tasks.
As a Virtual Assistant, you will perform various administrative tasks, including answering emails, and scheduling meetings and management tasks.
WE WILL REQUEST A VOICE NOTE FOR THE SCREENING PROCESS.
ADVANCED ENGLISH REQUIRED FOR THE POSITION.
Technical Knowledge & Skills Required:
- Advanced English Knowledge: upper intermediate, advanced or proficient.
- Experience in Project Management tools: ClickUp, Trello, Asana, or Monday.
- Strong Team Management background and experience: At least three years of experience in the field, working with clients and managing teams.
- Experience establishing Policies and Guidelines: This includes communicating them within the organization and following up.
- Advanced proficiency in and working knowledge of relevant professional concepts and related processes.
Soft Skills Required:
- Professionalism: Professional attitude and ethical behavior.
- Communication: Solid written and verbal communication skills.
- Proactiveness.
- Multitasking skills: Comfortable with quickly switching gears and focus, moving from different tasks seamlessly.
- Analytical skills: Ability to use a solid analytical approach to solve complex issues.
- Organization skills and attention to detail: Ability to self-organize given activities and keep a thorough record of tasks, pointers and process updates.
- Risk identification: Ability to identify pain points, bottlenecks, scope creeps and process improvement opportunities.
- Prioritization skills: Ability to identify, establish and assign priorities.
- Compliance: Ability to comply when necessary; following orders or specific instructions if needed.
- Reliability: Ability to follow up and see tasks through to completion by committing to the project they’re involved in.
Desirable Knowledge & Skills:
- Maintain a system for recurring or standard projects.
- Assist team members with projects as needed.
- Perform any other job-related duties as required.
Main Tools to Manage During Work Relation:
- Google Suite: Google Drive, Corporate Gmail, Docs, Sheets.
- Microsoft Office: Word, Excel.
- Discord: Categories and Channels.
- Hubstaff: Web App, Desktop App and Hubstaff Tasks.
- Whatsapp: Whatsapp Groups.
- Zoom: Meetings and Breakout rooms.
Benefits:
- Competitive pay in US Dollars.
- Paid extra-hours.
- Time-off flexibility.
- Constant team interaction.
- 100% remote work.
- International experience.
ANALISTA DE MARKETING
¿QUIÉN ES HOLCIM?
Somos el líder mundial en soluciones innovadoras y sostenibles para la construcción mediante cuatro segmentos de negocio: cemento, concreto/hormigón premezclado, agregados, soluciones y productos.
Nuestro objetivo es impulsar la construcción circular para construir más con menos. Gracias a nuestro enfoque en la reducción de emisiones de CO2, cuidado al medio ambiente, apoyo a las comunidades y desarrollo de nuestra gente, hemos logrado que nuestros 70.000 colaboradores y colaboradoras en todo el mundo sienten una gran pasión por construir progreso para las personas y el planeta, creando mejores soluciones y experiencias para sus clientes, comunidades y equipos.
Para obtener más información, visita www.holcim.com.ni
¡TRABAJA CON NOSOTROS!
Tendrás la oportunidad de compartir la pasión que tenemos por nuestro planeta, aportar perspectivas innovadoras, dentro de un entorno dinámico y retador, que promueve la diversidad e inclusión.
Porque solo si trabajamos juntos en una cultura en la que todos prosperamos, podremos construir el mundo en el que todos queremos vivir.
Te estamos buscando: Analista de Marketing
Serás responsable de:
- Garantizar la calidad, oportunidad y eficacia en las actividades y servicios que se prestan en el área, con un enfoque de excelencia en el servicio a los colaboradores y clientes internos.
- Fomentar el trabajo en equipo dentro de su área, con las demás áreas (interdisciplinario) y con los superiores, manteniendo un flujo de información permanente que facilite el análisis de problemas y su solución contribuyendo al logro de los objetivos comunes de la Compañía.
- Cumplir las políticas, normas y procedimientos establecidos por la Compañía como marcos de referencia para la toma de decisiones, coordinación y ejecución de actividades.
- Participar activamente en el proceso de simplificación, estandarización, integración y eliminación de procesos con el fin de optimizar los recursos de la empresa.
- Fortalecer el modelo de interacción generando información clave que permita garantizar la fluidez del proceso a su cargo proponiendo e implementando acciones de mejora continua y garantizando el uso de los canales adecuados.
Tus principales retos serán:
- Apoyar la generación de iniciativas comerciales que busquen satisfacer las necesidades de los clientes, mantener y mejorar la rentabilidad del negocio.
- Generar en conjunto con el área de ventas, propuestas de valor para los diferentes segmentos de negocio de la empresa para el mediano y largo plazo, con el fin de lograr el posicionamiento de las marcas y la lealtad de los clientes.
- Apoyar la implementación de metodologías de investigación con el fin de identificar las necesidades reales de los clientes y en base a estas generar propuestas de valor, programas, iniciativas, nuevos productos y soluciones.
Lugar de trabajo: Managua, oficina central san Dionisio, disponibilidad para viajar.
Requisitos indispensables:
- Graduado/a, licenciado/a en marketing, administración o afines.
- 2 años de experiencia en marketing, cotizaciones, presupuesto, manejo de inventarios y promocionales del área, liderar eventos.
- Experiencia en consumo masivo y distribuidores (manejo red de distribución).
- Conocimiento en herramientas ofimáticas.
- Disponibilidad para viajar fuera de Managua.
- Licencia B1 con vehículo.
¡NO TE PIERDAS LA OPORTUNIDAD DE SER PARTE DE NUESTRO EQUIPO!
¡CONSTRUYE PROGRESO CON NOSOTROS!
ASESOR DE NEGOCIOS MID MARKET (EJECUTIVO DE VENTAS JUNIOR)
Asesor de Negocios Mid Market (Ejecutivo de Ventas Junior)
Si estás convencido que la ciberseguridad es importante y además podrías explicarlo para generar oportunidades de negocio para ayudar a los clientes a estar más seguros, entonces eres la persona que estamos buscando.
Misión del puesto
Interés genuino en ayudar a los clientes a asegurar sus organizaciones a través de la ciberseguridad. Entender los problemas de negocio y generar oportunidades de venta de tecnologías y servicios que ayuden a resolver esos problemas.
Propósito del puesto
Identificar, desarrollar y cerrar oportunidades comerciales relacionadas con soluciones y servicios de ciberseguridad. Esta posición apoya al equipo de ventas en la ejecución de estrategias para la captación de nuevos clientes y la expansión de la cartera existente, contribuyendo a la protección de las organizaciones frente a amenazas cibernéticas. A través de un enfoque proactivo y consultivo, el ASESOR DE NEGOCIOS MID MARKET trabaja en conjunto con el equipo técnico para garantizar que las soluciones ofertadas cubran las necesidades de seguridad de los clientes, mientras fomenta relaciones a largo plazo y promueve el crecimiento de la empresa en el mercado.
Habilidades requeridas
- Ser apasionado por la ciberseguridad.
- Interés de aprender de forma continua.
- Disciplinado y organizado.
- Orientado a resultados.
- Buena actitud que fomente relaciones sanas.
- Identificarse con los siguientes valores: Responsabilidad, perseverancia, coraje, respeto
- Intencionalidad de prestar atención a los clientes y de entender sus problemas de negocio y ciberseguridad.
Agilidad numérica para cálculo de precios, costos, márgenes, porcentajes y escenarios de negociación.
Habilidades técnicas
- Conocimiento básico de ciberseguridad
- Competencia en tecnologías de ciberseguridad
- Manejo de herramientas de CRM (Customer Relationship Management):
- Habilidades en análisis de datos
- Conocimiento de procesos de licitaciones públicas y privadas, incluyendo cómo preparar propuestas y responder a solicitudes de ofertas (RFPs).
Mínimo 2 años en ventas de soluciones tecnológicas idealmente en la industria de ciberseguridad.
Certificaciones: Certificación en fundamentos de Ciberseguridad (ISC2 o similares)
MEDICAL BILLING SPECIALIST
Smrtdo Medical Billing is a true partner delivering revenue cycle results. Our goal is to help U.S. rural hospitals, community hospitals, healthcare systems, and physician practices become financial healthy institutions.
Start your journey and join our talented team of experts with culture really hard to duplicate.
About this position
We are seeking a qualified and dedicated medical billing specialist to join our team. In this position, you will be responsible for a variety of tasks requiring data analysis and in-depth evaluation. Your daily duties will include using billing software, appealing denied claims, and recording late payments.
The ideal candidate must also be able to demonstrate excellent written and verbal communication skills, as communicating with clients and various insurance agents will form a constant part of the job.
Some of the Responsibilities are
- Preparing and submitting billing data and medical claims to insurance companies.
- Ensuring the patient’s medical information is accurate and up to date.
- Preparing bills and invoices, and documenting amounts due for medical procedures and services.
- Collecting and reviewing referrals and pre-authorizations.
- Monitoring and recording late payments.
- Following up on missed payments and resolving financial discrepancies.
- Examining patient bills for accuracy and requesting any missing information.
- Investigating and appealing denied claims.
- and more.
Qualifications
- 80% English proficiency or higher.
- High school Diploma and/or Bachelor’s degree.
- Proficient in Microsoft Office.
- No previous experience required.
- Must have the ability to multitask and manage time effectively.
- Excellent written and verbal communication skills.
- Outstanding problem-solving and organizational abilities.
- Located in Estelí (Nicaragua) or surrounding cities.
We offer
- Outstanding internal culture.
- Work Schedule: Monday to Friday.
- Competitive compensation.
- Work Remotely!
- Full Training.
- If you meet the requirements, please apply through our Linkedin application option or apply online at bit.ly/4jC9RZI for consideration.
CASE MANAGER
Company Description
At Weinberg Law Offices, P.C., we are dedicated to ensuring our clients receive the compensation they are legally entitled to, covering medical expenses, pain and suffering, loss of earnings, and property damage. We communicate openly with our clients and are prepared to take cases to litigation if necessary.
Role Description
This is a full-time on-site role for a Case Manager at Weinberg Law Offices, P.C. in Managua. The Case Manager will be responsible for managing client cases, communicating with clients, coordinating with legal teams, and ensuring the progress of cases. The role will involve gathering and organizing case information, conducting research, and providing support throughout the legal process.
Qualifications
- Strong organizational and time-management skills.
- Fast typing speed
- Proficiency in Microsoft Word and Excel
- Critical thinker
- Excellent communication and interpersonal abilities
- Detail-oriented and analytical thinking skills
- Experience in case management or legal assistance
- Ability to work effectively in a fast-paced environment
- Bachelor's degree
- Professional Fluency in English and Spanish with little to no accent. We will require an audio note introduction prior to the interview.
- Your own transportation to the office in Managua, monday through friday. This is not a remote position.
- Pay increases based on performance and bonuses are regularly awarded for performance.
- Starting salary of $700-$900 depending on experience. After training period, bonuses can increase salary by up to $600 per year.
ANALISTA, MEDIO AMBIENTE
Quiénes somos
Gildan lidera la industria de la mannufactura de prendas de vestir, con un portafolio sólido de marcas, que incluye Gildan®, American Apparel®, Comfort Colors®, GOLDTOE®, y Peds®. Hemos perfeccionado el arte de la confección de prendas de vestir de manera respetuosa durante las últimas cuatro décadas y, en los últimos 20 años, hemos implementado iniciativas sostenibles en todo nuestro negocio.
Fundada en Canadá, actualmente operamos en aproximadamente 30 ubicaciones en todo el mundo, en 12 países, y comercializamos nuestros productos en más de 60 mercados globalmente, con 3 mil millones de dólares en ventas. Junto con nuestros 45,000 empleados, estamos unidos en nuestra visión de Hacer Mejores Prendas de Vestir®. Descubre la escala completa de Gildan y prepárate para sorprenderte en gildancorp.com .
La oportunidad
Apoyar en la implementación de los procedimientos del Sistema de Gestión Ambiental, códigos, estándares e iniciativas corporativas y de clientes en materia de Medioambiente y Sostenibilidad en las plantas bajo su responsabilidad. Brindar soporte para la implementación de las estrategias para el logro de los Objetivos ESG corporativos.
- Departamento: Medio Ambiente, Salud y Seguridad
- A quién reporta el rol: Jefe de EHS
Responsabilidades
- Apoyar con el dictado de charlas y capacitaciones de legislación relacionadas a Medio Ambiente.
- Recopilar todas las métricas de medioambiente requerida de manera mensual, asegurando su veracidad, así como la carga en el sistema corporativo en los tiemposoportunos.
- Apoyar con la implementación del Sistema de Gestión de Ambiental de Gildan, así como de todo el marco regulatorio en materia de Medioambiente, así como todos los Códigos y Guías de los Clientes relacionados con estas áreas.
- Mantener toda la documentación actualizada que permita a sus plantas cumplir con los requerimientos de las auditorías internas y externas en materia de Medioambiente y Sostenibilidad.
- Cumplir con las responsabiliddes ante el Sistema de Gestión de la Seguridad y Salud en el trabajo conforme al documento CAM-HSN-001, Manual del Sistema de Gestión de la Salud y Seguridad en el trabajo.
- Cumplir con cualquier otra actividad asignada por el jefe inmediato de acuerdo a la posición que desempeña.
Los requisitos
- Ingeniería ambiental y/o Ingeniería industrial.
- 1 año de experiencia
- Conocimiento básico del Idioma inglés (preferiblemente).
- Conocimiento de la Norma ISO 14000 (preferiblemente).
- Conocimiento del marco regulatorio en material de Medioambiente de Nicaragua.
- Técnicas de comunicación y de entrenamiento efectiva
- Residir en Chinandega y/o chichigalpa.
¿Qué hay para ti?
- Únete a una empresa con gran potencial que cotiza en las bolsas de NYSE y TSX.
- Sé parte de un entorno laboral donde se celebran las conexiones significativas y el trabajo en equipo
- Desde lo local hasta lo internacional, prepárate para trabajar junto a un grupo diverso de colegas
- Aprovecha las mentorías y de oportunidades continuas de desarrollo
- Disfruta de nuestros atractivos paquetes de beneficios
¡Queremos conocerte mejor! Por favor, incluye tus habilidades transferibles y experiencia única en tu solicitud para ayudarnos a conocerte mejor.
Agradecemos a todos los solicitantes por su interés; sin embargo, solo aquellas personas seleccionadas para entrevistas serán contactadas.
Sé tal y como eres
Reconocemos la importancia de la diversidad, equidad e inclusión para crear un entorno laboral colaborativo. Como empleador inclusivo, valoramos todas las características que te hacen único/a y buscamos proporcionar a todas las personas una oportunidad igual de éxito. Porque la equidad y la inclusión importan en Gildan.
#EncuentraTuMedida en Gildan y dale forma al futuro de tu propia carrera.
APLICA AQUÍ: https://carreras-gildan.icims.com/jobs/44579/analista-ambiental/job?mode=apply&iis=LinkedIn
SEARCH ENGINE OPTIMIZATION SPECIALIST
*IMPORTANT*
- Resumes must be submitted in English. Resumes submitted in other languages may not be considered.
- Location Requirement: You must be located in a timezone no more than 3 hours different from Eastern Standard Time (EST).
- Language: You must be a fluent / bilingual English speaker (C2).
AUXILIAR DE OFICINA
Ubicación: Managua, MN, NI
Empresa: Grupo CCN
Requisitos Indispensables
- Tecnico de Administración de Empresas, Finanzas, Contabilidad o Mercadeo
- Microsoft Excel Intermedio
- Disponibilidad para realizar turnos rotarivos.
- Residir en Matagalpa,
- Experiencia mínima de un año como Asistente de Oficina, Administrativo o puestos similares (deseable)
Competencias conductuales:
Solución creativa de problemas, trabajo en equipo, excelencia operativa y orientación al cliente.
APLICA AQUÍ: https://vacantes.grupoccn.com.ni/job/Managua-Auxiliar-de-Oficina-MN/1255076900/
ESPECIALISTA EN ANÁLISIS DE DATOS
Ubicación: Managua, MN, NI
Empresa: Grupo CCN
Requisitos Indispensables
- Licenciado en estadística, Ingeniero en Sistemas o a fines
- Especialización en Análisis de Datos
- Conocimientos en Excel avanzado / Power BI
- Bilingüe: Inglés
- Experiencia mínima de 5 años como Especialista en estadística y/o análisis de bases de datos, con conocimientos en:
- Alta capacidad de análisis cuantitativo (modelos estadísticos, interpretación de datos, etc.)
- Manejo de indicadores de gestión del negocio
- Conocimientos intermedios de Programación
- Revenue management (deseable)
- Manejo de sistemas como SPSS, SAS, R/PYTHON.
APLICA AQUÍ: https://vacantes.grupoccn.com.ni/job/Managua-Especialista-en-An%C3%A1lisis-de-Datos-MN/1254515800/
TÉCNICO DE SELECCIÓN
Ubicación: Managua, MN, NI
Empresa: Grupo CCN
Requisitos Indispensables
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Manejo de Excel a nivel intermedio y Power Point. |
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Manejo de fuentes de reclutamiento en línea y a través de redes sociales (Linked in, Facebook, entre otros). |
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Poseer contactos con empresas de reclutamiento, incluso a nivel regional. |
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Interpretación de pruebas psicométricas y codificación de competencias (deseable). |
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Disponibilidad para viajar a las agencias, de manera eventual.
APLICA AQUÍ: https://vacantes.grupoccn.com.ni/job/Managua-T%C3%A9cnico-de-Selecci%C3%B3n-MN/1249353400/ |
ADMINISTRADOR DE SEGURIDAD DE LA INFORMACIÓN
Ubicación: Managua, MN, NI
Empresa: Grupo CCN
Requisitos Indispensables
- Ingeniero en Computación, Sistemas, Electrónico o Carreras Similares
- Inglés Intermedio
- Certificación de Comptia Security, Comptia Pentest o similares (deseable)
- Experiencia mínima de dos años como Administrador en BD SQL, Oracle.
- Conocimientos en:
- Dispositivos de Seguridad (FW, IPS, AV)
- Seguridad en Nube
- Administración de herramienta DLP, SIEM y Nessus.
- Estándares y Marcos de Seguridad internacional (ISO 27001, NIST)
APLICA AQUÍ: https://vacantes.grupoccn.com.ni/job/Managua-Administrador-de-Seguridad-de-la-Informaci%C3%B3n-MN/1254152200/
KEY CUSTOMER DEVELOPMENT MANAGER
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
About The Role
In today's dynamic environment, it is an exciting time to be a part of the Customer Development team at Colgate Palmolive. Our highly energetic and focused Customer Team is dedicated to driving growth for our company in this ever-changing landscape.
As the Key Customer Development Manager for key distributors, you will have responsibility to deliver sales objectives on volume, spending and retail execution while also running the P&L. You will be formulating and performing a strategic plan to ensure you reach maximum volume, profitability and customer service. You'll develop plans to deliver designated account strategies and foster a mindset with your colleagues to build solutions where everyone wins and efficiency of investments increase. You will demonstrate consumer insights associated with strong Colgate brand equities to drive incremental growth and strengthen the customer investment strategy so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights.
Main Responsibilities:
- Be the primary contact between Colgate Palmolive and the client and Negotiate the annual commercial plan with key client with the objective of profitable growth.
- Prepare, negotiate and implement JBP, marketing and promotional campaigns to drive demand.
- Communicate plans to field team for in-store support.
- Visit stores to better understand implementation challenges to optimize future approaches.
- Help facilitate and lead functional commercial organization meetings to align priorities and secure execution of all initiatives.
- Carry out analysis of the information related to the client's performance to detect weekly opportunities by category, and communicate internally and externally.
- Monitor service levels (inventories) and take corrective actions as needed and take opportunities for commercial actions.
- Ensure the implementation of the plans at the points of sale, through visits to the field (20% of the time).
- Develop and ensure the accurate sale management process and policies.
- Optimize Key Account budget and all resources available
- Evaluate and understand each customer's strategy applying data and analytics to supervise sales, distribution and campaign performance, trends, insights and opportunities for growth. Understand customer strategy, policies and procedures and future plans as well as their digital tools, assets and organization.
Basic Qualifications:
- Bachelor's Degree or equivalent experience in Business Administration, Marketing, Industrial Engineering or related fields.
- At least +4 years of experience in sales/commercial area
- At least +3 years of adjacent experiences in consumer goods industry
- At least +1 year experience managing key accounts in modern trade
- English proficiency (At least 75% of understanding)
- Financial knowledge and Analysis of data
- Experience managing SAP (Preferable)
- Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs).
- Availability to travel up to 75% of the time
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
EJECUTIVO DE VENTAS MERCADOS ESPECIALES
Ejecutivo de Ventas Mercados Especiales
Área: Comercial
Ubicación: Managua
Unidad de negocio: cbc
De qué se trata el puesto
- Comercializar los productos del portafolio en todos los puntos de venta bajo su territorio con base a la estrategia y política comercial, para garantizar una correcta ejecución, servicio al cliente y la rentabilidad en el portafolio.
Los retos del puesto
- Ejecutar el proceso de ventas del portafolio de productos asignados por clientes con el fin de asegurar que se cumplan las metas mensuales y los estándares de ejecución por punto de venta.
- Gestionar las palancas comerciales (Equipo frio, envase, Racks, créditos y otros) en el punto de venta para asegurar el retorno de rentabilidad según modelo estándar de medición.
- Desarrollar y mantener una cartera de clientes tipo A con un tiempo promedio de atención mayor a 45 minutos y un volumen de venta mayor a 500 cajas por cliente.
¿A quién buscamos?
- Licenciatura en Administración de Empresas, Marketing, Ingeniería Industrial, Negocios.
- Residir en Managua
- Experiencia de 1 a 2 años como ejecutivo de ventas
- Poseer motocicleta con documentacion en regla
Descripción breve
OPERATIVO
Competencias
- Impacto en el entorno - Enfoque al cliente
- Transformo el negocio
- Soy emprendedor
- Potencio el aprendizaje
- Desarrollo el talento
- Soluciono problemas
- Lograr resultados - Organización y disciplina
- Buscar soluciones - Pensamiento analítico y estructurado
- Fomentar la cooperación - Influencia y trabajo en equipo
- Buscar soluciones - Perspectiva de negocio y visión estratégica
- Lograr resultados - Orientación al logro y disciplina
- Liderar equipos - Liderazgo ético
- Fomentar la cooperación - Adaptación al cambio
- Lograr resultados - Innovación e iniciativa
- Lograr resultados - Innovación
- Liderar equipos - Desarrollo de gente
- Impacto en el entorno - Desarrollo de Relaciones
ACCOUNT EXECUTIVE
Conoce algunos de los desafíos que te esperan
Tenemos una oportunidad para ti, ¡estamos buscando Account Executive!
Como Account Executive desarrollarás tu labor en nuestro equipo comercial de post venta con el objetivo principal de gestionar el mantenimiento de cuentas, potenciar, fidelizar, facturar y administrar las relaciones estratégicas y comerciales:
- Venta consultiva y administración de promociones pagas por nuestros partners.
- Coordinación de promociones y publicidad en la App con los Partners buscando su inversión en las diferentes verticales de PedidosYa.
- Verificar el correcto funcionamiento de la operativa de nuestros partners en el App.
- Mejorar la experiencia del usuario a través del correcto entrenamiento de las herramientas disponibles en la App para nuestros comercios afiliados.
- Desarrollar y acordar condiciones comerciales y de facturación.
- Analizar la inversión óptima para cada cliente en pos de maximizar el retorno de la misma.
- Análisis de la performance de los partners para generar nuevos prospectos para negociaciones, logrando nuevos acuerdos comerciales.
¿Qué esperamos de ti?
- Deseable conocimientos en Marketing y de manejo de indicadores de Marketing Digital (CPO, CPA, CPC, Ratios de Conversión).
- Experiencia comercial generando y gestionando carteras de clientes y cuentas.
- Perfil data driven. Experiencia o conocimientos de KPI´s.
- Dominio de Excel.
- Habilidades sólidas en ventas. Perfil analítico y estratégico combinado con una marcada orientación a resultados.
- Excelentes habilidades interpersonales, de comunicación y trabajo en equipo.
- Capacidad de planificación, organización y autonomía.
- Automóvil propio para trabajar.
¿Quiénes somos?
PedidosYa es la compañía de tecnología líder en delivery y quick commerce presente en 15 países de Latinoamérica. Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo.
Nuestro objetivo es simplificar el día a día a millones de personas, a través de nuestra pasión por la tecnología.
Somos un equipo con buena energía que se mueve rápido para generar impacto. Buscamos personas que les gusten los desafíos, con ganas de ir por más y sobre todo que jueguen en equipo. ¿Te sumas?
En PedidosYa podrás
- Crear valor para un gran ecosistema de negocios, con foco en la persona usuaria, porque somos user centric.
- Jugar en equipo siempre.
- Moverte a la velocidad de tus ideas.
- Aprender, desarrollarte y reinventarte.
- Generar impacto positivo en las personas y el planeta.
- Trabajar en #ModoPeYa: nuestra manera de trabajar focalizada en la flexibilidad y orientada a lograr un buen balance dentro y fuera de la oficina.
La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales.
En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.
#CoolturaPeYa #LaDiversidadNosPotencia
APLICA AQUÍ: https://empleos.pedidosya.com/job/account-executive-in-managua-nicaragua-jid-617?_atxsrc=LinkedIn&utm_source=LinkedIn
OPERATIONS MANAGER
Role Summary
The Operations Manager will oversee the day-to-day operations of a small accounting firm, ensuring efficiency, compliance, and alignment with the firm's strategic goals. This role is central to optimizing processes, managing resources, and fostering a collaborative work environment that supports client satisfaction and team productivity.
Key Responsibilities
Operational Oversight:
- Manage daily operations, including workflow coordination, resource allocation, and operational scheduling.
- Ensure smooth execution of client deliverables by liaising with accounting staff and partners.
Process Improvement:
- Analyze existing workflows to identify inefficiencies and recommend solutions.
- Break down processes and workflows into individuals tasks to delegate to the team.
- Implement and maintain systems to enhance productivity and accuracy, including software tools and standard operating procedures (SOPs).
Team Management:
- Supervise administrative staff and support accounting teams in meeting deadlines.
- Coordinate onboarding, training, and professional development activities.
Compliance and Risk Management:
- Ensure adherence to regulatory requirements and firm policies.
- Monitor client data security protocols and manage compliance with accounting standards and data privacy laws.
Financial Management:
- Assist in budgeting, tracking operational costs, and identifying cost-saving opportunities.
- Oversee vendor relationships, including negotiations and contract management.
Client and Stakeholder Engagement:
- Support client interactions by resolving operational inquiries and ensuring high service levels.
- Collaborate with leadership to align operational strategies with the firm’s business goals.
- Proposal Development:Collaborates with partners, sales staff, and accounting staff to develop proposals.
- Supports communication and follow-ups to prospective clients.
- Client Onboarding:Streamlines the onboarding process, developing and enacting client checklists, information, and data connections.
- Tech Stack Management:Supports the implementation, integration and training of technology tools used by the firm.
Required Experience
- 5+ years in operations management, preferably within a professional services or accounting environment.
- Proven experience in process optimization, team supervision, and client-facing operations.
- Strong knowledge of accounting or professional services workflows is a plus.
Technical Skills
- Proficiency in project management tools (e.g., Asana, Trello) and accounting software (e.g., QuickBooks, Xero).
- Proficient in spreadsheets, including data analysis, data reporting, and PivotTables.
- Advanced knowledge of MS Office Suite, particularly Excel.
- Familiarity with document management systems and CRM tools.
Soft Skills
- Strong organizational and time management skills.
- Excellent interpersonal and communication abilities—you will work directly with the client and their team.
- Problem-solving mindset with attention to detail.
- Leadership skills to inspire and guide teams in a fast-paced environment.
- Perfect English.
Key Performance Indicators (KPIs)
- Improvement in operational efficiency metrics (e.g., task completion rates, process turnaround times).
- Reduction in operational costs or identified savings.
- Employee satisfaction scores related to support and operations.
- Timely and accurate delivery of client work.
CONTACT CENTER REPRESENTATIVE
Must have strong time management, willingness to learn, and a desire to have FUN at work. You would be a great fit for our team if you like to combine superior listening and communication skills with an outgoing personality to build instant rapport so that you can earn bonuses every month.
If you are assertive, like to win, and enjoy talking to people to help them see the value in new products, this is the job for you! We provide in-depth training and a pathway to success!
Key Responsibilities:
Agent plays a crucial role in creating a positive first impression and providing exceptional service to the Customers in need of auto parts.
Requirements
- Excellent English
- Call Center Experience and auto parts knowledge is a must
- Immediate availability
- Attention to detail
- Data entry experience is a plus
- Excellent Attendance and Punctuality
- Responsible
- Clean Police Record
Benefits
Great Team Work Environment
Hiring Now!
$650 basic salary + Bonus
Day shift
2 days off
Location
Invercasa, 3rd tower 2nd floor
Company Background
Nearstaff Solutions is one of the fastest-growing outsourcing companies worldwide with Contact Center operations. We are disrupting the world of outsourcing and benefit from our leadership position in an industry experiencing strong year-over-year growth.
Company Culture & Mission
Nearstaff Solutions makes outsourcing simple so that our clients can focus on their core business and drive sales growth. We are the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: People, Passion, Balance, Transparency, Results, and Fun!
FRONT-END DEVELOPER (REACT + NEXT.JS)
Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:
- PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
- Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.
Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.
In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.
At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.
We are seeking a talented and experienced Web Front-End Developer to join our team. In this role, you will be responsible for designing and implementing user-facing features for high-performance web applications. You will work closely with cross-functional teams to ensure seamless collaboration and deliver exceptional user experiences.
Responsibilities:
- Develop and maintain responsive web interfaces using JavaScript, TypeScript, HTML, and CSS.
- Build reusable and modular components using React to ensure scalability.
- Optimize web applications for maximum speed and performance.
- Collaborate with designers, backend developers, and product managers to translate UI/UX designs into functional interfaces.
- Troubleshoot and debug issues to ensure smooth user experiences.
- Implement and advocate for security best practices in web development.
- Write clean, maintainable, and well-documented code.
- Utilize tools like JIRA and Confluence to manage tasks and collaborate with the team effectively.
- Stay updated with emerging trends and technologies in front-end development.
Requirements:
- 5+ years of experience in web front-end development.
- Proficiency in JavaScript and TypeScript.
- Strong understanding of HTML5, CSS3, and modern web standards.
- Hands-on experience with React for building interactive UIs.
- Familiarity with performance optimization techniques and testing/debugging tools.
- Solid problem-solving skills and attention to detail.
- Excellent collaboration and communication abilities.
- Knowledge of security best practices in web development.
- Experience using task management tools like JIRA and Confluence.
Nice to Have:
- Experience with CI/CD pipelines.
- Exposure to backend technologies for better collaboration.
Why work for Launchpad?
- 100% remote
- People first culture
- Excellent compensation in US Dollars
- Hardware setup for working from home
- Work with global teams and prominent brands based in North America, Europe, and Asia
- Training allowances
- Personal time off (PTO) for vacations, study leave, personal time, etc.
- ...and more!
At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.
Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today.
APPLY HERE: https://job-boards.greenhouse.io/launchpadtechnologiesinc/jobs/4419757006?gh_src=68a768c26us
COMMUNITY MANAGER
Who we are:
We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent.
Job purpose:
The Senior Community Manager at Boombit is responsible for managing online communities, creating engagement strategies, and ensuring timely content posting and distribution across various platforms. This role also oversees on-site content creation, event coverage, and performance analytics while maintaining the quality and consistency of the client’s brand voice. The Senior Community Manager serves as a leader within the social media team, contributing to creative initiatives, reporting, and client relationship management.
Job details:
Location: Remote – Open to candidates based in Nicaragua and Costa Rica.
Schedule: Monday to Friday, 8:00 AM to 6:00 PM (Central America Time Zone).
Type: Full-Time Employment Agreement.
Availability: Immediate availability preferred.
Language Proficiency:
- Spanish: Native.
- English: Intermediate proficiency (B2+).
Key Responsibilities:
Community Engagement and Relationship Building:
- Objective: Foster meaningful interactions to enhance brand presence and loyalty.
- Manage day-to-day interactions with audiences, responding promptly to inquiries and feedback.
- Build relationships with influencers, brand advocates, and key stakeholders.
- Monitor community sentiment and recommend strategies to enhance engagement.
Content Posting and Distribution:
- Objective: Ensure consistent and strategic content delivery across platforms.
- Schedule and post content according to the editorial calendar and campaign objectives.
- Optimize content formats (e.g., images, videos, stories) for platform-specific requirements.
- Collaborate with content creators and designers to align messaging and visuals.
On-Site Content Creation and Event Coverage:
- Objective: Capture dynamic content and engage audiences in real-time during events and activations.
- Attend client events, conferences, or activations to document and create live content.
- Coordinate with photographers, videographers, and creative teams to ensure high-quality coverage.
- Publish real-time updates on social platforms to maximize event visibility and engagement.
Social Media Strategy and Trend Analysis:
- Objective: Drive innovation by leveraging industry trends and insights.
- Track key metrics such as engagement rates, follower growth, and audience sentiment.
- Compile comprehensive reports with actionable insights for internal teams and clients.
- Evaluate campaign effectiveness and suggest improvements for future initiatives.
Crisis Management and Brand Protection:
- Objective: Safeguard the client’s reputation in high-stakes situations.
- Identify potential issues or risks in online communities and respond proactively.
- Develop and execute crisis response strategies in collaboration with clients and leadership.
- Maintain transparency and professionalism when addressing sensitive matters.
Required Academic Background:
Bachelor's degree in Digital Marketing or a related field, with a minimum of four years of relevant experience, or an equivalent combination of education and professional experience.
Required Skills and Experience:
- Minimum 5 years of experience in community management or digital marketing roles.
- Expertise in social platforms such as Meta (Facebook, Instagram), TikTok, LinkedIn, and Twitter.
- Proven experience with tools like Meta Business Suite, Hootsuite, Sprout Social, and Google Analytics.
- Proficiency in project management tools like Monday.com, Asana, or Notion.
- Strong knowledge of content management systems and editing tools.
- Fluent in English and Spanish, with exceptional writing and editing skills.
Soft Skills:
- Creative thinker: Ability to generate unique engagement ideas and campaigns.
- Proactive: Stays ahead of trends to maintain competitive advantage.
- Analytical mindset: Skilled at interpreting performance data to inform strategies.
- Leadership: Demonstrates confidence and reliability when mentoring team members.
- Problem solver: Excels in high-pressure situations, particularly during crises.
Key success metrics:
- Growth in audience size and engagement rates across managed platforms.
- Positive client feedback on community strategies and event coverage.
- Timely execution of content posting and reporting.
- Increased visibility and brand awareness through on-site content creation and trend-based strategies.
- Successful mentorship and performance improvements within the community management team.
How to apply:
If you are excited about creating impactful solutions and working with a passionate team, please should complete the following application requirements:
- Submit your CV: Attach a current and comprehensive CV that outlines your relevant experience, skills, and education.
- Provide a Portfolio: Include a link to a portfolio showcasing your experience. A Behance link or similar platform (e.g., personal website, Dribbble) is preferred.
APPLY HERE: https://boombit.bamboohr.com/careers/263?source=aWQ9MTQ%3D
SALES SYSTEM MANAGER
About Toptal
Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.
We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.
Job Summary:
As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.
We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.
This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.
Responsibilities:
The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.
- Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
- Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
- Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
- Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
- Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
- Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
- Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
- Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
- Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
- Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
- Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
- Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
In the first week, expect to:
- Onboard and integrate into Toptal.
- Rapidly begin learning about Toptal’s history and vision.
- Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
- Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
In the first month, expect to:
- Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
- Explore Toptal’s tools and resources to understand how they are currently used.
- Familiarize yourself with Toptal’s Sales tools and tech stack.
- Familiarize yourself with the sales processes and systems workflows.
- Familiarize yourself with existing Sales Operations and Systems processes.
- Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
In the first three months, expect to:
- Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
- In partnership with the Engineering team, build and manage salesforce objects and workflows.
- Begin to identify areas for improvement on existing processes and scope additional opportunities.
- Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
In the first six months, expect to:
- Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
- Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
In the first year, expect to:
- Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
- Be the subject matter expert for all sales systems and tool questions and intricacies.
- Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
Qualifications and Job Requirements:
- Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
- 5 years of experience in sales operations, CRM administration, or a related field.
- Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
- Experience with sales process design, implementation, and optimization.
- Salesforce Administrator certification is strongly preferred.
- Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
- Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Highly organized with the ability to manage multiple projects simultaneously.
- Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
- Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
- Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
- Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
- Coachable. This role requires the ability to synthesize feedback and put it into action.
- Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
- Trusted Business Partner. You must be relationship-driven.
- Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
- You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn