CUSTOMER SERVICE REPRESENTATIVE
We're seeking Bilingual Customer Service Representatives (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING- You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
THE ROLE
You'll have success here if you value clear processes and feel qualified to do the following:
- Respond to customer inquiries and provide assistance via live chat, phone, email, and ticketing systems
- Receive inbound calls and follow up on clients when needed
- Resolve customer issues and concerns in a professional and timely manner
- Accurately document customer interactions and maintain detailed records in our customer service database
- Adhere to company policies and procedures regarding customer interactions and data privacy
- Provide feedback to the management team on customer trends, product issues, and process improvements
- Assist with additional customer service tasks and projects as needed
Our projects could include only some of the functions listed, as well as additional ones not listed here.
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 1 year of experience in customer service roles, preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Benefits
- Entry-level payment rates: $4/hr (approx $640-740/month)
- Ongoing pay increments at each work anniversary
- Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)
Full-time client placements also allow you to enjoy the following benefits:
- 7 US federal holidays as paid time off
- 4 days paid time off (over 65% of our clients provide even more PTO days)
- Monthly stipend for medical insurance (after an induction period)
- Birthday/Anniversary bonuses
- Gym/Wellness allowance
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gatherings
CUSTOMER SERVICE REPRESENTATIVE
Company’s overview:
Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.
Summary:
The Opticall BPO Customer Service Agent is a vital position within the organization. The ideal candidate is an energetic, problem solver that creates a sense of secureness to our customer’s concerns. You partner with Store Managers to find the best solution to any customer concern and always take into account our policies while ensuring to provide the fairest solution to our customers.
Responsibilities:
- Follow communication “scripts” when handling different topics
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Build sustainable relationships and engage customers by taking the extra mile
- Share common knowledge and scenarios with peers
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with computer systems and best practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Skills:
- Proficient in English, both written and verbal
- Customer Focus and Data Entry Skills
- Active Listening
- Building Relationships
- Problem Solving and Multi-tasking
OFICIAL DE SERVICIO AL CLIENTE
¡Estamos contratando!
Requisitos:
- Experiencia mínima de 1 año y 6 meses en Call Center gestionando llamadas entrantes.
- Graduado en Administración, Finanzas, Mercadeo o Ingeniería Industrial.
- Habilidad comprobada en ventas, con enfoque en resultados y satisfacción del cliente.
- Excelentes habilidades de comunicación verbal y escrita.
Beneficios:
- Salario competitivo.
- Oportunidades de desarrollo profesional.
- Ambiente de trabajo dinámico
Envía tu CV:
atracciondetalento@excellencecons.com
Ofiplaza El Retiro, Managua, Nicaragua