CUSTOMER SERVICE AGENT (HYBRID & WORK FROM OFFICE)
As a Customer Service Agent, You Will
Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.
Key Responsibilities
- Help customers with complaints and questions, give customers information about products and services
- Ensure to deliver BGO and client metrics and expectations on a regular basis.
- Ensure customer satisfaction and provide professional customer support
- Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
- Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
- Champion company core values and other company programs
- Other duties as assigned
Requirements
- Previous experience in Customer Service is preferred
- English Proficiency of CEFR B2 / 85% or better
- Successful completion of high school education is preferred
- We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?
About You
- Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
- Ability to connect with customers with empathy and offer helpful solutions
- A desire to grow and drive your career forward
Why work with us?
- Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
- Performance Bonus
- Birthday day off (paid)
- Marriage Leave (3 days paid)
- Bereavement Leave (3 days paid)
- Free counseling sessions
- Point-to-point transportation
- Annual merit increase
- Asociacion solidarista
- Dental Benefit
- SmartFit Partnership
- Employee Discount Hub (Discounts in restaurant, hotels and flights)
- Free parking for all employees
- An amazing work culture where you can learn and grow
- Opportunities for internal growth within the company
About Us
Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.
Where are we located?
We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.
CUSTOMER SUPPORT SPECIALIST
The Company
Serving the People Who Serve the People
Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.
Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.
Want to know more? See more of what we do here.
What your impact will look like here:
- The DTN Customer Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites.
- This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign.
- The Customer Support Specialist may assist with writing copy, basic image editing/cropping, and creating proofs for clients.
- At the launch of a campaign, the Customer Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live.
- After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program.
- The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.
You will love this job if you have:
- Customer Service Skills:
- Patient and helpful when interacting with customers
- Able to avoid jargon and explain industry-specific concepts
- Take ownership of customer issues and see them through to resolution
- Use situational judgment to determine actions
- Detail-oriented and focused on providing accurate and thorough service
- Ability to prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Dedicated to problem resolution
- Communication Skills:
- Excellent English communication skills (written, comprehension and verbal)
- Ability to communicate correctly and clearly with all customers in a positive manner
- Good comprehension skills — ability to clearly understand and state customers' requests
- Excellent documentation skills
- Good composition skills — ability to compose a grammatically correct, concise, and accurate written response
- Ability to write marketing copy for paid content with strict character limits
- Work successfully in a team environment as well as independently
- Computer Knowledge/Skills:
- Desktop computer proficiency
- Familiarity with Windows 7 and Google Suite (Gmail, Google Calendar, Google Docs, Google Sheets, etc.)
- Excellent typing skills
- Able to successfully navigate websites
- Ability to successfully adapt to changes in the work environment
- Preferred Knowledge/Skills:
- Familiarity with Salesforce
- Basic Adobe Photoshop skills
CUSTOMER SUPPORT AGENT
About the Company:
We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
- Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
- Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
- Documentation: Accurately document customer interactions and resolutions in the CRM system.
- Training and Support: Assist in creating training materials and guides for users.
Requirements:
- Education: High school diploma or equivalent; further education or certification in customer service is a plus.
- Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
- Language Skills: Fluency in English (both verbal and written) is essential.
- Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving skills and attention to detail.
- Availability: Willingness to work in shifts to cover different time zones.
APLICA AQUÍ: https://www.careers-page.com/capitalrecruit/job/QX7Y569Y?utm_medium=free_job_board&utm_source=linkedin