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DOCUMENTATION SPECIALIST

Publicado: hace un dia

We are looking for a bilingual technical writer. Critical to this role is the ability to speak and write in English at a proficient level.  As a technical writer, you will be accountable for successful delivery of documentation material, reports, release notes, guides, knowledge base and blog articles and presentations for different departments.

 

Technical Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading articles before publication. Ultimately, you’ll deliver quality writing pieces that appeal to our audiences, attract customers and boost brand awareness.

 

  • Write:
    • Documentation and Guides based on current and future internal processes
    • Knowledge Base articles
    • Blog articles
  • Research industry-related topics (combining online sources, interviews and studies)
  • Prepare well-structured drafts using Content Management Systems
  • Proofread and edit blog posts before publication
  • Submit work to supervisor for input and approval
  • Testing and review of the current technical communication
  • Work with the Digital Marketing Specialist to
    • Conduct keyword research and use SEO guidelines to increase web traffic
    • Write clear marketing copy to promote our products/services, benefits and communicate the company vision
    • Create and improve copy Power Point presentations based on established goals. Presentations for: sales pitch, events, training, webinars, video recording.

 

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wordpress
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
P&P TEAM, HUMAN RESOURCES

EVENT PROJECT MANAGER

Publicado: hace una semana

General Description:

Buskeros is currently seeking a EVENT PROJECT MANAGER to plan, manage, support and oversee execution of its BuskerosLive events franchise in multiple US Hispanic markets.

Skills/Qualifications

  • Bachelor’s Degree or equivalent combination of education and experience
  • 4+ years of event or related experience.
  • Must have proven experience with project management, an understanding of all aspects of event planning, sponsorship activation, marketing, and coordination of multiple projects within deadlines and within budget.
  • Demonstrate the capacity to manage multiple projects and priorities simultaneously to successful conclusion.
  • Demonstrate experience successfully managing relationships with vendors, donors, and/ or sponsors.
  • Demonstrate experience to successfully manage and foster relationships with high-profile individuals.
  • Must demonstrate a track record of collaborating with internal stakeholders to deliver on objectives and strategic planning.
  • Good listener and self-starter with a demonstrated ability to work with minimal hands-on direction
  • Strong communication skills both verbally and in writing to conduct presentations and meetings
  • Ability to articulate the mission, objectives and programs of the organization
  • Basic computer literacy: minimum proficiency in MS Word, Excel and PowerPoint
  • Professional demeanor and attire
  • High-energy individual who demonstrates confidence, accountability and professionalism while demonstrating personal integrity, resilience, and respect for others
  • May require local business travel using personal transportation

Duties and Responsibilities

Primary duties and responsibilities are structured under four main areas, but are not limited to the following:


Project Management
:

  • Manages, supports and/or assists specific events and promotions (internal/external)
  • Manages logistics of the event pre-, during, and post-event (including but not limited to: logistics, safety, security, and liability)
  • Plans timelines for successful execution of events
  • Supports with sponsorship and audience acquisition
  • Leads with speaker recruitment, scheduling and briefing
  • Works with Marketing and Communications on public relations and social media strategies
  • Works with design team on themes, visuals, signage, staging and collateral
  • Prepares or assists in meeting coordination.


Relationship Management
:

  • Maintains appropriate records across internal and external platforms.
  • Works closely with other departments to achieve financial and overall development goals
  • Creates strategic alliances to leverage needed goods, services, and resources for the organization.
  • Supports/supervises volunteers, board/committee members, and/or interns


Communications
:

  • Works with Marketing and Communications on public relations and social media strategies.
  • Works with design team on themes, visuals, signage, staging and collateral.
  • Collaborates with Marketing and Communication to build digital marketing strategies, including content management for websites.
  • Prepares communications for special events and related collateral (run of shows, digital announcements, programs, title cards, other video or graphic elements).
  • Strong presentation, verbal and written communication skills.
  • Supports with creating marketing strategies for events/promotions.

Financial Management:

  • Participates in the planning and goal setting for BuskerosLive.
  • Helps create and manages the budget for assigned projects/events.
  • Maintains appropriate financial records for each assigned event.
  • Tracks and documents in-kind donations



 

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Jornada: parcial Contrato: fijo Locación: remoto
POSTULAR
BUSKEROS

CLOSER / SALES REPRESENTATIVE

Publicado: hace 3 semanas

As a sales representative / Closer, your main goal is to achieve the goal by closing a certain amount of sales within your monthly pipeline. Manage clients and have them adquire our services. 

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Manejo ventas Técnicas de ventas ventas directas
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
IMPORTANTE EMPRESA

MACHINE LEARNING (PYTHON) COURSE INSTRUCTOR

Publicado: hace 4 semanas

We’re looking for a data science expert to join us for our exciting course program. 

 

Skills:
3+ years of hands-on Data Science industry experience
Demonstrated subject matter expert in stats and probability, programming in Python, Python data science toolkit (comprised of Jupyter notebooks, Pandas, sci-kit-learn), A/B testing, supervised and unsupervised machine learning.
Collaborative. 
You enjoy partnering with people and have excellent project management skills and follow through with excellent teaching skills. 
You’ve got a gift for explaining complicated concepts in a beginner-friendly way. 
You are fond of teaching and explaining different stuff to other people.

 

Responsibilities: 
Prepare for the classes
Conduct online classes
Reply to students’ questions during the lecture and after the lecture
Check home works
Give feedback to students

 

We believe this is a win-win situation for us and the instructor since by teaching others you will get a lot of other perks such as public speaking skills, reorganizing your own knowledge and skill set, implementation of the organized skills at work, and of course overall development of soft skills. 
Sounds like you? Write to us :)

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Python
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
DEVREPUBLIK LEARNING CENTER

SUPERVISOR/A DE EHS (ENVIRONMENT, HEALTH & SAFETY)

Publicado: hace un mes

Propósito del puesto:

Implementar un sistema ambiental, de salud, seguridad y protección (EHS) que evite lesiones a los empleados, evite daños al medio ambiente y cumpla con los requisitos legales y de la empresa para minimizar tanto el número como la gravedad de los accidentes a los empleados o al medio ambiente, así como minimizar el impacto comercial de las pérdidas previsibles.

 

  1. Implementar todos los objetivos de salud, seguridad, prevención de incendios, higiene, protección del medio ambiente, seguridad del sitio y de la propiedad, asegurándose de que se disponga de los recursos y las estructuras adecuados para hacer frente a los objetivos.
  2. Ejecutar el programa de EHS basado en las políticas de la empresa y buscar continuamente mejoras para proteger a las personas de lesiones, al medio ambiente de daños y al negocio de pérdidas innecesarias. Involucrar a los empleados para garantizar que se acepten los procedimientos, se comprendan las responsabilidades y se respalde el programa.
  3. Dar seguimiento a un programa proactivo de prevención de pérdidas que incluya la gestión de riesgos (identificación, evaluación y control), inspecciones, auditorías y planificación de emergencias para eliminar o minimizar las pérdidas debidas a peligros previsibles.
  4. Preparar, coordinar y actualizar los procedimientos de evaluación de riesgos y gestión de crisis para la alta dirección con el fin de prevenir y minimizar los daños debidos a desastres naturales / industriales o cualquier evento de emergencia inesperado que pueda poner en riesgo el negocio.
  5. Mantener un programa de prevención de incendios de diseño de edificios, control de fuentes de combustible y de ignición, sistemas de detección y alarma, sistemas técnicos de extinción de incendios y equipos de respuesta a emergencias con el fin de eliminar o minimizar las pérdidas por incendio.

 

Educación & Experiencia:

  • 3-5 años de experiencia en roles similares en empresas trasnacionales, idealmente en consumo masivo.
  • Estudios universitarios completados.
  • Nivel avanzado del idioma inglés.

 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
MANPOWER CARIBE Y CENTROAMÉRICA

OUTBOUND SALES ACCOUNT AGENT

Publicado: hace un mes

APPLY TODAY!!

 

We are looking for a Sales Representative, your core activity will be to contact customers already subscribed to a global technology leader and understanding their needs to help them grow by offering IT solutions to replace their current subscriptions or to improve their current service. Using your sales experience and effective communication skills daily to open up great conversations with your customers and closing that sale so you can take home the juicy commisions!!

 

* Advance English Level

* Selling Skills!

* Dynamic

* Inbound Sales experience (6+ months)

* Consultative Sales Skills

* Business to Business Sales (Desired)

* Career Path and Growth

* Full Time

* Paid Training

* High Base Salary

* Night transportation

* Free Life Insurance

* Educational Assistance Program

* Recreation Areas

* Internal Clinic

* Free WIFI

* Above the law benefits

* Referral Friends Bonus.... and MUCH more!!

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
MANPOWER CARIBE Y CENTROAMÉRICA

CUSTOMER SERVICE REPRESENTATIVE

Publicado: hace un mes

We are seeking for outgoing, organized and friendly customer service agents to joing our growing team and provide Top-notch service to out customers over the phone. 

In this role, you will interact directly with our customers to answer questions. solve problems, provide education and mantain our company´s reputation for high-quality service.

 

We are looking for:

* High level of English (85%)

* Schedule Flexibility

* Excellent Interpersonal and Communication skills.

 

We Offer you:

* Above the law benefits

* Paid Training

* Discretionary Days.... and MUCH more!

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
MANPOWER CARIBE Y CENTROAMÉRICA

RETENTION AGENT SUPPORT

Publicado: hace un mes

We are looking for:

 

Retention specialists to communicate with our customers, members and employees to increase loyalty and retain their business or service.

You need to analyze customer feedback, negotiate with them to provide and implement retention strategies.

 

 You Need:

* High Level of english (85%)

* Excellent Customer Service Skills

* Conflict Resolution Skills

* Advance Communication and Interpersonal Skills

* Empathy and patience

* Schedule Flexibility

 

We OFFER you:

* Base Salary + Bonuses

* Above the law benefits

* Paid Training

* Discretionary Days ......and Much More!

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
MANPOWER CARIBE Y CENTROAMÉRICA

TRILINGUAL TECHNICAL SUPPORT FOR CALL CENTER

Publicado: hace 2 meses

We are looking for call center agents with experience providing technical support. The vacancies are to work side by side with our important client located in Heredia.  

In this role you will be able to have contact with business customers and assist them technically via telephone or chat. You will have to solve technical problems related to resetting passwords, Outlook email configuration, support for portals, applications and pages. 

 

Requirements: 

  • 1 year of experience in technical support (desired).
  • 1 year of experience in call center (desired).
  • Knowledge or experience in VPN, printers, hardware, Office, Outlook, password resets, phone registration,  issues with platforms or other applications.
  • Advanced English (85%).
  • Advanced Portuguese (85%)
  • Knowledge in Windows. 

 

Perks: 

  • Birthday off.
  • Private medical plan.
  • Referral bonuses.
  • Top Performance recognition.
  • Discounts with affiliated universities, financial companies and hotels.
... Ver más detalles
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
PERTEC GLOBAL SERVICES

ADVANCED TECHNICAL SUPPORT FOR CALL CENTER

Publicado: hace 2 meses

We are looking for call center agents with experience providing technical support. The vacancies are to work side by side with our important client located in Heredia.  

 

In this role you will be able to have contact with business customers and assist them technically via telephone or chat. You will have to solve technical problems related to resetting passwords, Outlook email configuration, support for portals, applications and pages. 

 

Requirements: 

  • 1 year of experience in technical support (desired).
  • 1 year of experience in call center (desired).
  • Knowledge in cloud systems.
  • Knowledge or experience in VPN, printers, hardware, Office,
  • Outlook, password resets, phone registration,  issues with platforms or other applications.
  • Advanced English (85%).
  • Knowledge in Windows. 

 

Perks: 

  • Birthday off.
  • Private medical plan.
  • Referral bonuses.
  • Top Performance recognition.
  • Discounts with affiliated universities, financial companies and hotels. 

 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
PERTEC GLOBAL SERVICES

CALL CENTER MONITORING - BACK OFFICE (NETWORKING)

Publicado: hace 2 meses

We are looking for back office agents with experience in networking to provide technical support.  The vacancies are to work side by side with our important client located in Heredia, AFZ. 

In this role you will be in charge of reviewing the proper functioning of the alerts related to the internet connection in the client's stores where the service is provided remotely. Also, you will have to carry out the firmware and software updates of the network devices in our clients' environment through chats. 

 

Requirements: 

  • Bachelor's degree.
  • Advanced English (85%).
  • Previous experience in call center is desirable.
  • With an academical backgroung in, or currently studying, intermediate or advanced level of CISCO or similar.

 

Perks: 

  • Birthday off.
  • Private medical plan.
  • Referral bonuses.
  • Top Performance recognition.
  • Discounts with affiliated universities, financial companies and hotels. 
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Cisco Informática , redes
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
PERTEC GLOBAL SERVICES

SOFT COLLECTIONS AGENT

Publicado: hace 2 meses

We are looking for experienced collections agents to work providing on-call assistance to end users. The vacancies are to work side by side with our important client located in Heredia. 

In this role you will have contact with end users who have previously made a purchase and have a financial obligation to the company. You will have to let them know about the type of debt and try to reach a payment arrangement, all through outbound calls. 

 

Requirements: 

  • Bachelor's degree.
  • Advanced English (85%).
  • Call center experience, minimum three to six months.
  • Collections experience is desirable. 

 

Perks: 

  • Birthday off.
  • Private medical plan.
  • Referral bonuses.
  • Top Performance recognition.
  • Discounts with affiliated universities, financial companies and hotels. 
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Collections
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
PERTEC GLOBAL SERVICES

TECHNICAL SUPPORT AGENT - CISCO

Publicado: hace 2 meses

We are looking for a Bilingual Tech Support Agent (English and Spanish) with experience in CISCO for one of our multinational clients in the area of Heredia. 

 

Responsibilities: 


• Provide, to the account and users, the first level contact and solutions to technical issues.
• Escalate unsolved queries properly to the next support level  
• Make a follow up, direct and reroute issues to the respective resources
• Make a follow up on the different possible issues, provide answers and comments until achieving a permanent solution. 
• Guarantee the adequate register and documentation of the problems that were solved.
• Recommend modifications and process improvements.
• Preserve and develop their knowledge on support, product and service procedures. 
• Provide user assistance when experiencing an issue with a product or service, be it software or hardware of a computer of an internet server, peripherals, electronic devices, machinery or any other equipment or device. 
• Diagnose and solve technical issues on the phone, email, online support chat
• Solve specific issues related to IT products and services. These products may include computers, smartphones, software or other various technologies.

 

Requirements:
• Proven work experience in technical support
• English command 85%
• Practical knowledge of support, database and remote control software 
• Knowledge in different architectures and technologies 
• High School diploma 
• CCNA 

 

Perks:
Birthday off.
Private medical plan.
Referral bonuses.
Top Performance recognition.
Discounts with affiliated universities, financial companies and hotels.

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Cisco
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
PERTEC GLOBAL SERVICES

SALES REPRESENTATIVE

Publicado: hace 2 semanas

We are looking for a consistent and results-driven salesperson to join our energetic team!

 

Responsabilities:

  • have a strong understanding of the sales process
  • excell at generating leads, and closing deals
  • reach out to customer leads through cold calling
  • achieve agreed upon sales targets and outcomes within schedule
  • continuously improve through feedback

 

Requirements:

  • advanced english
  • highly motivated, determined and target driven
  • excellent customer service and communication skills
  • proactive
  • persuasion abilities
  • ages: betwen 18 and 25 years old.
  • experience in sales is a plus
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PC básico
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
DUAL CENTER

COORDINADOR DE ABASTECIMIENTO ALIMENTOS

Publicado: hace 4 semanas

Garantizar la disponibilidad de los insumos a su cargo para la operación a la que pertenece,cumpliendo las políticas y normas institucionales,en tiempo y cantidad según se haya definido.

 

Retos del puesto:
Cumplir con las políticas de cobertura de inventario de los insumos a su cargo.
Minimizar los costos logísticos asociados al abastecimiento para garantizar el costo meta.
Dar seguimiento a los reclamos abiertos de las categorías asignadas.
Dar seguimiento a los proyectos de aligeramiento en su categoría. 
Homologar y desarrollar proveedores alternativos, en caso se requiera. 

 

¿A quién buscamos?
-Ingeniería Industrial, Administración de Empresas o Carrera a fin. 
-Experiencia en Compras alimentos o consumo masivo.
-Experiencia en material de empaques flexibles y corrugados.
-Disponibilidad de horario
-Inglés Intermedio
-Excel avanzado
-Conocimiento SAP y Ariba
-Enfoque en el cliente
-Orientación al logro y disciplina

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Ariba Excel Avanzado SAP
Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
CBC

AGENTES SERVICIO AL CLIENTE BILINGÜE

Publicado: hace un mes

Descripción:

Contactar y referir clientes potenciales.
Seguimiento a cartera de clientes activos.
Venta de paquetes de Seguros.
Llamadas entrantes y salientes.

 

Requisitos:

Inglés avanzado o nativo (2do. idioma).

 

 

Full time:

L/V 9:00 am - 6:00 pm

 

Part time:

L/V 10:00 am - 3:00 pm   1:00pm - 6:00 pm

 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
D&C CONSULTING

ACCOUNTS RECEIVABLE

Publicado: hace un mes

We are looking for a bilingual accounts receivable and billing person. Critical to this role is the ability to speak and write in English at a proficient level. While in charge of the A/R process, you will be accountable to manage different transactions related to the invoicing, bills collection, reporting, and others for the accounting department.

An accounts receivable person will be organized, efficient and detail oriented.  The position involves using relevant accountancy software.

This position will be a remote position. Which means that the person will be working from the Dominican Republic. This position will be reporting directly to the Accounting Manager.

The Accounts Receivable person will be responsible for one of multiple entities and might serve as support for the others including our IT Company, Telecommunications Company as well as the Dominican based entity.

As a member of our team, you’ll be helping us create innovative solutions to solve our customers’ business challenges.  We work hard and stay focused but we never forget that the experience should be inspiring and enjoyable for the team making it all happen. Our core values are: Integrity; respect; sound judgement; customer focused; results driven; giving back.

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
IMPORTANTE EMPRESA

SEARCH ENGINE MARKETING (SEM) SPECIALIST

Publicado: hace un mes

Ejecutar pruebas ٫ recopilar y analizar datos ٫ identificar tendencias y conocimientos.


Lograr el máximo retorno de la inversión en campañas de búsqueda pagas mediante el análisis de datos.


Realizar un seguimiento de los ٫ informes website y analice los análisis de sitios web.


Rastrear ٫ informe analyze y analice iniciativas y campañas de PPC.


Administrar eficazmente los gastos de la campaña manteniéndose dentro del presupuesto ٫ estimando adecuadamente los costos mensuales ٫ y conciliando cualquier discrepancia que pueda surgir.


Optimizar la copia y las páginas de destino para campañas de marketing de motores de búsqueda pagas
Ampliar y optimizar continuamente el descubrimiento de palabras clave pagas.


Investigar y analizar enlaces publicitarios de la competencia.



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Jornada: parcial Contrato: fijo Locación: remoto
POSTULAR
BUSKEROS INC

PARTNER SUPPORT SPECIALIST

$USD 600 - 800

Publicado: hace un mes

We are looking for a bilingual Partner Support Specialist. Critical to this role is the ability to speak and write in English at a proficient level.  As a Partner Support Specialist, you will be our liaison, provide product/services information and use your problem-solving skills to address any emerging issues that our partners might face with accuracy and efficiency. While this is not a technical role, you will need to learn and understand VoIP technology to be able to successfully collaborate with our technical team as you work together to respond to customer requests. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

 

Responsibilities:

  • Provide partner support assistance to our partner community. Support requests can range from assisting a partner with a sales opportunity, presenting the solution to a customer, managing the partner onboarding process or assisting with providing an update to the partner on a service ticket for one of their customers.
  • Manage incoming calls, service tickets and chat requests submitted to our partner support team
  • Identify and assess partners’ needs to ensure satisfaction
  • Build sustainable relationships and trust with partners through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle partner escalations/complaints, provide appropriate solutions and alternatives within the time limits of our SLA’s; coordinate with our technical and billing team and follow up to ensure resolution
  • Keep records of partner interactions by using our CRM/Ticketing system, process partner requests and file documents
  • Follow communication procedures, guidelines and policies
  • Provide assistance in the process of quoting, ordering and shipping orders

 

 

 

Skills & Requirements:

  • Bilingual in English and Spanish
  • Minimum of 2 years of proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening with the ability to handle stressful or difficult situations
  • Customer-focused style and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Sense of urgency in addressing all customer service requests
  • Adept at multi-tasking, prioritizing, and managing time effectively
  • Precise attention to details
  • Strong problem-solving skills
  • Hubspot, Salesforce or equivalent CRM experience a plus.
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CRM Hubspot Salesforce
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
P&P TEAM, HUMAN RESOURCES

ASISTENTE DE VENTAS - MAQUINARIA AGRICOLA

Publicado: hace 2 meses

3 años de experiencia
Deseable experiencia en industria maquinaria agricola, industrial
Bachiller Universitario
Ingles Intermedio

Apoyo a equipo comercial
Coordinación de entrega de maquinaria
Viáticos y beneficios
Reporteo e informes

... Ver más detalles
Office
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
MANPOWER CARIBE Y CENTROAMÉRICA