SALES ENABLEMENT MANAGER
Mural is hiring a Remote Enablement Manager in Argentina!
If you are looking for a great opportunity, Apply Today!
What We Offer:
- Competitive Compensation
- Health Insurance
- Flexible Time Off
- Lunch Stipend
- Medical/Sick Days
- So much more!
Job Description:
This team collaborates closely with various cross-functional teams including Customer Experience, Sales, Product Marketing, Legal, and Project Management to prioritize and deliver scalable enablement programs.
Responsibilities:
- Plan, create, and deliver engaging training sessions for GTM teams, including sales and customer success teams; Track and report ROI of these programs
- Curate and deliver weekly updates to the field
- Assist with sales events as needed including SKO and QBRS
- Support the sales process at all stages; from lead generation through win/loss and key account planning and management
Requirements:
- 5+ years’ experience in sales, GTM, or revenue enablement; must have relevant experience directly developing and/or delivering sales trainings and coaching
- Experience with enablement technologies including Salesforce, call recording solutions such as Chorus/Gong, and Workramp
- Extensive knowledge of sales management best practices, including pipeline management, forecast accuracy, sales playbook
- Experience delivering GTM training programs in a remote work environment
- Sales methodology experience - bonus points for MEDDPIC and value-based selling
- The ability to work in a fast-paced environment, handle multiple tasks and be adaptable to change
About Us
Mural is a leading provider of visual collaboration software that is on a mission to fix the way teams work together. We are a hard-working bunch that are committed to caring, adapt to thrive, and know we will triumph through teamwork.
For immediate consideration, Apply Today!
SALES REP LOCAL RESIDENTS
Job description
This job offers a local Costa Rican contract and to apply you should have residency in Costa Rica.
Become part of our famous TUI Destination Team as one of our Destination Services Sales Reps and use every day as an opportunity to make our guests smile and ‘live happy’.
ABOUT OUR OFFER
• A job in Service at TUI offers more than your basic salary which already starts from $4,425,000.00 CRC gross/year.
• Depending on your role commission earning will come on top. The more you sell, the more you earn.
• A company iPad & uniform are of course standard.
• Work week of 48 hours with 1 day off.
• 14 days of Holiday (on a full year) + we give you two extra days (on your Birthday and one Happy day)
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation.
• Local permanent contracts offered.
• Year round and multiple permanent career development opportunities available.
ABOUT YOU
• A consistently happy colleague and great team player.
• A true people person - confident communicating and/or selling to international guests whilst remaining calm and empathic in a crisis or when problems for our guests occur.
• Willing to learn the demands of the job, the technology needed to do it and all about our incredible products & services.
• You are fully conversational in English and speak either German, Dutch and/or French.
• A driving license will be helpful.
ABOUT THE JOB
• You could be meeting, coordinating, advising, selling, and/or fixing more complex problems.
• You will be assisting any traditional guests with our online products & services.
• It all starts with you uncovering guests holiday needs and matching them with the right service solution and/or sales opportunities.
• You will be able to monitor and celebrate your success with regular sales target updates and guest feedback results for service provided at the airport, service in your hotels and how well you have ‘solved on the spot’.
• You will learn more about all TUI Destination Team job roles as we identify and match your skills to the most suitable jobs throughout your recruitment experience.
From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.
We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
SOCIAL MEDIA SPECIALIST (COMMUNITY MANAGEMENT)
Job description
Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.
The Position
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.
That’s what makes us Roche.
The Global Digital Hub has been newly established within Roche Services & Solutions Center. Our main purpose is to strengthen the digital capabilities of Roche globally by supporting central initiatives with Social Media Management, Brand Support, Digital Publishing Services, Marketing Automation, Copywriting and Creative Design.
The Opportunity:
As the Community Manager supports the Digital Communities team within Group Communications, you'll play a crucial role in orchestrating digital engagement and shaping the presence of Roche across various social media platforms. You will be working very closely with Digital Communications Engagement Managers and their stakeholders to support and enhance global social media channels and external audience interactions. You will be responsible for managing and growing our online presence across various platforms, the caretaker of our brand’s online presence, fostering a vibrant community, driving engagement through innovative and effective social media strategies, and ensuring positive and productive community interactions.
In this position you will be focusing on:
• Monitoring and replying to customer queries received via inbox and/or global social media channels
• Cultivate and manage online communities by responding to comments, moderating interactions, and fostering meaningful engagement aligned with Roche’s brand voice
• Building relationships with the Roche executive community, influencers, brand advocates, and partners to amplify brand messaging, and proactively manage potential social media issues by implementing crisis communication plans with the Global Insights/Crisis team
• Proactively recommending improvements to strengthen digital presence, and identifying process enhancements to ensure innovative approaches across community, channel, and creative aspects while coaching junior colleagues as well
• Business Process Management: as a center of excellence, establish process governance principles and maintain proper documentation within the scope of responsibility
Who you are:
• You have a Bachelor's degree and 1 to 3 years of experience in global social media management, proficient in channel management, audience-centric strategies, social media tools, and managing agencies
• You have experience with advertisement platforms and are strong in social metrics, content strategies for major platforms, and project management
• You have excellent English communication skills; creative thinking for innovative content
• You have strong interpersonal skills for teamwork and are skilled in conflict resolution, community moderation, and handling complex issues independently
• You are a quick learner with a passion for technology, flexible with tools, and adept at adopting new technologies
In exchange we provide you with:
• Development opportunities: Roche is rich in learning resources. We provide constant development opportunities, free language courses & trainings, the possibility of international assignments, internal position changes and the chance to shape your own career.
• Excellent benefits & flexibility: competitive salary and cafeteria package, annual bonus, Private Medical Services, Employee Assistance Program, All You Can Move Sportpass, coaching / mentoring opportunity, buddy program, team buildings, holiday party. We also ensure flexibility, to help you find your balance: home office is a common practice, and its conditions can be tailored for employees according to needs (1 office day/week on average, and we provide fully remote working conditions within Hungary). We create the opportunity for freedom in working, where your corporate and private life coexist in harmony.
• A global diverse community, where we learn from each other. At Roche, we cooperate, debate, make decisions, celebrate successes and have fun as a team. Our leadership is very focused on people, creating a strong, inclusive culture, so you always have the chance to share your opinion.
Explore what the Global Digital Hub is about.
RRHH / TALENT ACQUISITION PARTNER
Job description
Resumen
¿Estás preparado para emprender el vuelo en un sector de la aviación dinámico y de ritmo vertiginoso? Como líder mundial en servicios de aviación, Swissport presta servicios de asistencia en tierra, de carga y de pasajeros a más de 300 millones de pasajeros al año. Nuestra misión es sencilla: "Proporcionar al sector de la aviación soluciones coherentes y a medida en todo el mundo, para una mejor experiencia del cliente".
Creemos que nuestra gente es lo que nos diferencia de la competencia. En Swissport, nos guían nuestros valores fundamentales de Demuestra que te importa, Haz lo correcto y Gana como equipo, y actualmente estamos buscando personas dedicadas, que se alineen con estos valores, para unirse a nuestro equipo en varios lugares de todo el mundo.
PRESUMEN DEL TRABAJO
Implementar estrategias de reclutamiento, con la finalidad de atraer candidatos con el perfil solicitado y valores acordes a la organización.
PRINCIPALES RESPONSABILIDADES
• Realizar la publicación de vacantes en diferentes fuentes de reclutamiento.
• Asistir a eventos de reclutamiento (ferias de empleo, universidades, etc.) con la finalidad de atraer un mayor número de candidatos.
• Elaborar entrevistas a candidatos, así como brindar seguimiento en su proceso de selección.
• Aplicar evaluaciones técnicas y/ psicométricas cuando sea necesario, así como elaborar reportes de entrevistas.
• Presentar candidatos a clientes internos y externos según sea el caso.
• Solicitar y validar documentos de candidatos.
• Realizar el armado de expedientes con los documentos necesarios para la incorporación del personal.
• Proporcionar inducción y onboarding al personal de nuevo ingreso.
• Asegurar en conjunto con el área solicitante que los nuevos ingresos cuenten con las herramientas necesarias para desempeñar sus funciones.
• Apoyar al equipo de Recursos Humanos en todas las labores y tareas que le puedan ser asignadas.
REQUISITOS Y COMPETENCIAS
• Bachiller en Administración de Recursos Humanos
• Contar mínima 2 años de experiencia (en el sector de la aviación) en reclutamiento operativo y administrativo, manejando entrevistas individuales y grupales.
• Disponibilidad para trabajar de manera presencial y viajar
• Manejo de diferentes herramientas y fuentes de reclutamiento
• Alto sentido de responsabilidad y enfoque a resultados
• Manejo de idioma inglés (nivel Intermedio)
• Office Intermedio
• Capacidad de análisis, excelente administración del tiempo, sentido de urgencia, organización, así como empatía y buen manejo de clientes.
En Swissport, creemos en la diversidad, la igualdad de oportunidades y el poder de nuestros valores para impulsar nuestro éxito. Nos comprometemos a ofrecer un lugar de trabajo que fomente la inclusión y en el que todos los solicitantes cualificados serán tenidos en cuenta para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano.
Visite nuestro sitio web en www.careers.swissport.com para obtener más información sobre la vida en Swissport.
ASSOCIATE DIGITAL REVIEW TEAM ANALYST
Job description
Associate, Digital Review Team Analyst - Santa Ana, Costa Rica
Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Analyst.
Western Union powers your pursuit.
We are looking for someone who would be part of the Digital Review Team as an Associate, Digital Review Team Analyst responsible for analyzing digital transactions in Western Union.
Role Responsibilities
• As an Associate Analyst, you will analyze digital transactions to make sure that no fraudulent activity is involved.
• You will communicate with Western Union customers as needed to verify details regarding specific money transfer as well as support WU.com customers with their identity verification ensuring that Compliance regulations are met (typically 50 to 70 daily calls).
• You will resolve problems and decide when to escalate a case or to proceed with the regular transaction/customer profile verification handling procedures.
• After completing our training program, you will be skilled in Risk Assessment and be able to provide an excellent customer experience.
Role Requirements
• For such a detail-oriented role we need you to be self-motivated team player who is focused on giving the highest level of customer service via phone, have strong analytical skills and very attentive to detail.
• You must have great attitude and be able to adapt to a dynamic work environment.
• We require you to be fluent in English, written and verbal (81% - B2+).
• Highschool education is required.
• We need you to have strong ability to multitask using internal database systems, capable of making independent decisions with a results-oriented approach, and adaptability to work both individually and within a team, and a willingness to work on weekends.
• Mon-Sun schedules. Availability to work on weekends.
We make financial services accessible to humans everywhere. Join us for what’s next.
Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and services for our digital and physical financial ecosystem that help our customers move forward.
Just as we help our global customers prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Western Union. Learn more about our purpose and people at https://careers.westernunion.com/.
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and lifeinsurance, and access to best-in-class development platforms, to name a few ( https://careers.westernunion.com/global-benefits/). Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interviewprocess or in an offer of employment.
Your Costa Rica- specific benefits include:
• Asociación Solidarista
• In house company doctor services
• Transportation services options
• Referral Program award
• Employee Resource Groups (ERG) and committees to volunteer with
• Pan American Medical and Life insurance
• Cafeteria Discounts
Our hybrid work model
Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation is to work from the office a minimum of three days a week.
We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
AGENTE DEL CENTRO DE CONTACTO
Job description
The Patient Service Representative (PSR) provides excellent customer service to all individuals contacting the organization. Contacts may include phone calls, emails, secure messages, text messages, and other industry leading technology. Schedule appointments with the right provider for the customer. Enter CRM tickets for requests for more complex requests. Provide a positive and welcoming experience for all customers regardless of contact method.
The PSR provides a vital link in the chain of Quality of Care; the PSR supports the System by serving as first point of contact to patients and completing all administrative tasks associated with scheduling, patient interaction, and insurance verification. The PSR is responsible for obtaining all information to ensure verification and authorization of services provided can be obtained. PSRs will work with a high volume of patients, over the phone, supporting patient needs, while following different practice requirements diligently.
Education Requirements:
• Minimum of a technical high school diploma.
• Prefer a bachelors degree in business, finance, technology, healthcare, or other related field.
Work Experience:
• Prefer 1 to 3 years of previous work experience in customer service, contact centers, healthcare, or other related fields.
• Previous contact center experience preferred.
• 1or more years of experience working in a fast-paced contact/engagement center (preferred).
• 1 or more years medical scheduling experience (preferred).
Technical Requirements:
• Demonstrable customer service skills in high-pressure scenarios.
• Ability to learn technology, policies, and procedures quickly.
Knowledge, Skills, and Competencies:
• Excellent customer service skills required with the ability to multi-task in a fast-paced environment with a high degree of attention to detail
• Excellent bilingual (Spanish and English) verbal and written communication skills.
• Accurate with good attention to detail.
• Strong customer service skills.
• Ability to learn quickly and adapt to rapidly changing scenarios.
• Ability to work under high levels of pressure.
MANAGER MEDIA SERVICES
At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
THE POSITION
- Support to implement a comprehensive media servicing strategy for MEX host cities of the FIFA World Cup 2026™.
- Ensure consistent delivery of services across various tournament venues, ensuring a standardized experience for all media professionals.
- Scope media-dedicated services for the 3 host cities in Mexico, ensuring consistency across all tournament venues.
- Support to define an efficient visa strategy and implementation of visa procedure for media representatives.
- Coordinate with logistics to define appropriate custom procedures for media representatives to bring professional equipment in and out of the host country. Liaise with other Media Services Managers to standardize process across the three host countries.
- Implement the accreditation process in collaboration with the FIFA Zurich Media Operations and Services team and the Accreditation team.
- Plan transport services for media representatives across all tournament venues in MEX.
- Identify media Accommodation options and scope services linked to it.
- Liaise with the Host Cities Media Manager to define media-dedicated services in the MEX host cities.
- Support in the implementation of Media Ticketing. · Support in facilitating a seamless integration between media operations and media services, optimising workflows to deliver the highest level of support and services to accredited media representatives.
- Support to create a uniformed pricing strategy for catering services.
- Support to create inventive and budget-conscious media gift and incentive ideas tailored for accredited media representatives.
YOUR PROFILE
For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.
The specific competencies we require for this position are:
- Fluent in English and Spanish
- Bachelor’s degree in media or sports event management
- 3+ years’ experience in the sports industry, with an emphasis on media operations & services
- 3-5 years’ experience in sports project management, preferably in football
MANAGER VOLUNTEER SYSTEMS, VOLUNTEER PROGRAM
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Volunteers are at the heart of FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FIFA World Cup 2026™. As football unites the world, the Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.
THE POSITION
The main responsibilities of the Systems Manager, Volunteer Program for the FIFA World Cup 2026 include:
• Support the Volunteer Systems Senior Manager in ensuring all technical requirements are thoroughly addressed within the system.
• Assist in defining and refining volunteer journey requirements across all modules of the volunteer management system, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and tournament Operations.
• Develop and define the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
• Work closely with the volunteer team to deliver comprehensive system training, ensuring exceptional service for system users. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
• Coordinate the development and delivery of the system to meet all required specifications. Provide ongoing problem resolution and support following the go-live date to ensure seamless system performance.
• Contribute innovative ideas to improve and optimize system workflows.
• Collaborate with Contact Centre and shared back-office end users to deliver comprehensive support on all system-related materials, ensuring efficient resolution of issues and effective use of the systems.
• Work in close collaboration with internal FIFA Functional Areas and Host Cities to help ensure the successful development, implementation and management of the Volunteer Management System.
• Identify and report system-related issues, and diligently follow up to ensure their resolution or escalate as necessary to mitigate potential impacts.
• Manage the administration of the Volunteer system, ensuring the timely delivery and implementation of required functionalities to meet project objectives and user needs.
YOUR PROFILE
• Desired - Bachelor’s degree in Engineering, IT, Computer Science or related field.
Work Experience
• Higher Education qualification in Engineering, Information Technology, Computer Science, Project Management or related discipline is highly desired.
• Excellent knowledge around management systems services and business processes that can realize project benefits.
• Significant experience in major multi-sport or multi-location events is a strong advantage.
• Prior working knowledge of Rosterfy and / or alternative workforce and volunteer platforms with strong skills in building various system modules and automations is desired.
• Ability to work on large-scale platform structures that include multiple subdomains and to build logical actions for inheriting elements across both main and sub-accounts.
• Strong skills in using and building complex system automations that can handle multiple logical processes across several system sub-accounts.
• Prior experience in preparing business requirement documents for various system integrations, including high- and low-level design integration matrix mapping and test case scenarios.
• Strong knowledge in designing multiple permission roles across several subaccounts that meet the criteria and accommodate different responsibility levels for system admin users.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.
Languages
• Fluent in English. Spanish and / or French proficiency is a plus
Technology
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Advanced knowledge of Rosterfy modules and their functionalities.
• Expertise in developing and utilizing Excel formulas and macros for data management and analysis.
• Strong skills in generating reports and creating visualizations using Power BI.
MANAGER TEAM FACILITIES SPECIAL PROJECTS
Under the guidance of the Senior Team Facilities Manager (USA) and Team Services Lead (Zurich) and working alongside the wider Team Services team and other tournament functional areas, the Team Special Facilities Projects Manager is responsible for coordinating the specific projects related to teams and referees for the FIFA World Cup 26 as well as the FIFA Club World Cup 2025™ in the three host countries.
THE POSITION
• taking the lead in communications with all Team Base Camp city authorities for planning and organizing open-to-public training sessions and community events for the FIFA Club World Cup 2025, if relevant, and the FIFA World Cup 26;
• overseeing the meet & greet program for teams by liaising with all Team Base Camp city authorities to assess operational plan and ensure successful project implementation on-site;
• liaising with all Team Base Camp city authorities on the catalogue of additional services and facilities for teams and their extended groups (friends and family);
• leading additional Team Services projects, such as team preparation camps and friendly matches;
• preparing various operational concepts, policies and procedures related to Team sServices and Refereeing services for the FIFA World Cup 26 and FIFA Club World Cup 2025;
• Leading the TBC Brochure including the management process for FCWC25 and FWC26
• Representing Team Facilities project at various operational meetings and other relevant activities for participating teams (including for their families and friends); and providing regular reports and carrying out other duties as assigned by the Senior Team Services Facilities Manager (USA) and Team Services Lead (Zurich);
YOUR PROFILE
• Able to manage a group of people working on the same projects and, as required, coordinate people in other functional areas to contribute to projects.
• Ability to create strong relationships with external stakeholders and maintain a high level of engagement.
• High energy levels, exceptional planning and organizational skills, strong negotiation and facilitation skills, excellent communication and presentation skills, and positive relationship management abilities.
• Capable of making decisions using problem-solving skills and exercising sound judgment to achieve results.
• Comfortable working in an international, demanding and changing environment.
• Able to work effectively as part of a team and adapt to and work well with people of other cultures and backgrounds.
Work experience
• A minimum of five years of experience in event management, ideally at the international level.
• Experience in building relationships with city authorities and understanding of USA/CAN/MEX specifics in organizing local events.
• Experience and knowledge of team facilities, venue operations, community projects is an asset.
• Proven track record in managing complex projects, including both pre-event planning and event implementation.
• Knowledge of team facilities, community events and competitions in a tournament setting, ideally from working in or at least having a thorough understanding of a football environment.
• Extensive and well-founded knowledge of event and competition operations.
Languages
• Fluency in English (oral and written); any additional language skills an asset.
Technology
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint, Teams).
MANAGER ACCESS MANAGEMENT BRIEFING & REPORTING
Reporting organisationally to the Head of Access Management, the Manager, Access Management Briefing & Reporting will be a key member of the FIFA26 Access Management team. They will be responsible for providing a range of tools and reports to assist in the planning of the FWC2026 at all stadiums. Such tools and reports will include:
• Conducting crowd modelling simulations.
• Utilising existing and previous event data to identify arrival patterns of spectators and accredited staff at the stadiums, based on client groups and stadium capacities.
• Updating plans and identifying issues as stadium overlay plans are adjusted.
• Creating usable reports for HQ, management and identified stake holders pertaining to the movement of spectators and staff during the tournament period.
Through close coordination with the Access Management Team and other Functional Area (FA), they ensure that the operations relating to the movements of persons holding an access device into and within the stadiums meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress.
The Manager, Access Management Briefing & Reporting will manage a Coordinator, Briefing & Reporting whose primary function will be to support the Manager, and conduct data deep dives, and research as necessary.
The Manager, Access Management Briefing & Reporting will be an active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period. During event time, they will be the desk lead for the ACS function in the Main Operations Centre (MOC).
THE POSITION
• Training on crowd dynamics to stake holders as required.
• Develop training materials for ACS staff, safety & security staff and volunteers.
• Planning and mapping of client group flows as they arrive at the stadium, enter through the security perimeter, and circulate around the stadium.
• Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
• Providing advice and support to wayfinding during the Last Mile.
• Creating data and intelligence formulated reports as required to assist in the safe planning of this tournament.
• Providing expert advice on crowd dynamics to other key functional areas and host city authorities.
• Liaising with Transport to provide advice on temporary public transport options at the stadiums.
YOUR PROFILE
• Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
• Qualifications in Crowd modelling and simulation.
• If experience is compensating, lower degree is welcome to apply.
• Football (soccer) crowd dynamics knowledge.
• FIFA access management knowledge is a plus.
• Effective interpersonal communication, influencing and negotiation skills.
• Strong problem solving and analytical skills.
• Stature and professional experience necessary to interact as tough partner with senior colleagues.
• Good judgement, superb integrity, maturity, and fairness in dealing with people.
Work Experience
• Minimum experience of 4 years in the sport event industry, preferably within access management, crowd safety, crowd modelling, safety and security or venue management. Experience within FIFA is an advantage.
• Wayfinding and route planning in a large stadium environment.
• Single-sport, multi-venue event experience.
• Management and leadership of a team in high pressure tournament operations.
• Demonstratable ability to manage multiple projects concurrently and under pressure.
Languages
• Fluent in English.
Technology
• Crowd simulation systems.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project, Power BI) and planning software and online collaboration tools
GERENTE DE VENTAS
Talentum busca para su cliente:
- Graduado universitario.
- Experiencia mínima de 3 años como gerente de ventas en empresas de servicio.
- Administración de cartera de clientes.
- Buenas relaciones interpersonales.
- Conocimiento y manejo de redes sociales.
- Inglés avanzado
- Excel avanzado
- Vehículo propio
- Disponibilidad para viajar a lo interno del país.
Interesados enviar cv al correo antes del 30 de Septiembre 2024.
jobs@talentumrrhh.com
www.talentumrrhh.com