ANALISTA DE SATISFACCIÓN DEL CLIENTE
☀️ Acerca de Bright:
¡Hola! Somos Bright, una startup de energía solar y fintech con la misión de revertir el cambio climático, comenzando en México. Como la principal plataforma de energía solar en techos de México, simplificamos el proceso de adopción de energía solar mediante la automatización, supervisando todo, desde las soluciones financieras hasta la instalación. Respaldados por importantes inversionistas como First Round Capital, Y Combinator y Leonardo DiCaprio, estamos en camino de un crecimiento exponencial mientras mantenemos un ambiente laboral divertido y gratificante.
SUPERVISOR(A) CONTROL DE CALIDAD
La oportunidad
Supervisar que el cumplimiento de las funciones del personal bajo su cargo se realice de forma correcta. Y consistente de acuerdo con los procedimientos, políticas, leyes y acuerdos laborales, liderando el trabajo en equipo, así como organizar un ambientede trabajo acorde a los estándares de la compañía
- Departamento: Aseguramiento de la Calidad
- A quién reporta el rol: Gerente de Aseguramiento de Calidad
Responsabilidades
- Supervisar que las especificaciones técnicas requeridas por los clientes se estén cumpliendo a cabalidad.
- Brindar seguimiento al cumplimiento de los procedimientos de aseguramiento de calidad.
- Asegurar que el producto no conforme no sea liberado sin previo tratamiento para llevar a conformidad, así como validar que las liberaciones de estos mismos se realicen de acuerdo a los lineamientos de aprobación para la liberación de productos no conforme.
- Brindar información de los CAPAS reportados por los auditores de irregulares al Analista de calidad.
- Validar criterios de clasificación de prendas dañadas, así como también solicitar al técnico de certificación un reentrenamiento del personal cuando sea requerido.
- Realizar auditorías de apariencia en los equiposde producción y entrenamiento.
- Recolectar muestras de lavado para pruebas de laboratorio.
- Recolectar los indicadores de calidad por equipo así como darlos a conocer a los equipos de producción todos los días.
- Solicitar al Coordinador y Gerente de Calidad re-entrenamiento o refrescamiento de procedimientos, políticas, instructivos de calidad para su personal a cargo cuando sea necesario.
- Cumplir con las responsabilidades ante el Sistema de Gestión de la Seguridad y Salud en el trabajo conforme al documento CAM-HSN-001, Manual del Sistema de Gestión de la Salud y Seguridad en el trabajo.
- Cumplir con cualquier otra actividad asignada por el jefe inmediato de acuerdo a la posición que desempeña.
Los requisitos
- Título de Bachiller.
- Mínimo 1 año de experiencia en posiciones similares.
- Conocimiento de Microsoft Office.
- Conocimiento de control estadístico de procesos o sistemas de gestión de calidad.
- Conocimiento básico de inglés técnico.
- Residir en la ciudad de Masatepe, San Marcos o zonas aledañas.
¿Qué hay para ti?
- Únete a una empresa con gran potencial que cotiza en las bolsas de NYSE y TSX.
- Sé parte de un entorno laboral donde se celebran las conexiones significativas y el trabajo en equipo
- Desde lo local hasta lo internacional, prepárate para trabajar junto a un grupo diverso de colegas
- Aprovecha las mentorías y de oportunidades continuas de desarrollo
- Disfruta de nuestros atractivos paquetes de beneficios
APLICA AQUÍ: https://carreras-gildan.icims.com/jobs/42659/supervisor-de-calidad-annic1/login
SENIOR COLD CALLER
Job Title: Bilingual - Senior Cold Caller
Company: SkylightNRG
Location: Nicaragua (Work-From-Home)
Company Demographic: 60% Female, 40% Male
About Us:
SkylightNRG is a leading solar energy company committed to making a difference in the renewable energy industry. Our mission is to provide sustainable and affordable solar solutions to our customers, helping them save on energy costs while contributing to a greener planet.
Job Description:
Your job is to call through a list of leads to prequalify them for Solar Panels.
(Scripts, tools, resources and training will be provided)
We're only hiring the BEST applicants for a Long-Term Position
- The average appointment setter makes about $1000/month after bonuses and commission.
- Must be a cold caller to be able to get promoted to Sales Representative (Reps make $2k+/month)
- We're looking for individuals who want to learn and grow with the company. Those who are just looking to just clock in and clock out.. this is not for you.
- In this company you're expected to expand and grow your skills and well as build the company alongside the founder and other team members. Although this is an entry level position, there is unlimited growth potential in the company for those who are able to develop the skills required to move up.
You'll be given access to high value sales courses from names like Grant Cardone, Jordan Belfort, Tai Lopez, Jason Capital, and many more.
Requirements:
- Able to sell and speak fluently in Spanish
- Able to communicate with coworkers in English
- Has cold calling experience
- Has proven track record of success
- Has great internet
- Charismatic and enjoys talking to people.
- High energy
APPOINTMENT SETTER
NOW HIRING Appointment Setters - U$750 + Bonuses
*This is NOT a Call Center Position
This is a full-time on-site role for an Appointment Setter at VOOV Nicaragua in Managua, Nicaragua. The Appointment Setter will be responsible for setting appointments, appointment scheduling, lead generation, and communication. Just set the appointment and let the Sales Closers handle the rest.
Qualifications
- Setting Appointments and Appointment Scheduling skills
- Lead Generation and Communication skills
- Excellent interpersonal and communication skills
- Ability to work effectively in a team environment
- Experience in sales or customer service roles is a plus
Why work with us?
- We’re not a call center.
- No inbound calls.
- You manage your own time.
- Fixed hours (Monday to Friday, during office hours).
- Weekends off.
- Growth plan.
- Stress-free environment.
Don't miss the opportunity to join a unique company where you'll feel valued, supported, and have the chance to grow—both professionally and financially
LEAD GENERATOR
Job Title: Lead Generator
Job Description:
As a Lead Generator, you will play a crucial role in driving the outbound sales strategy. You will be responsible for identifying, qualifying, and nurturing leads that align with the company's target markets. This is a highly flexible role that requires a self-starter with strong research and outreach skills to support the sales and marketing teams.
About the Company:
Our client is a dynamic marketing agency that specializes in delivering innovative solutions across various industries. The agency is known for its cutting-edge strategies and a commitment to driving growth for its clients. Their work spans creative services, marketing, and digital outreach, and they are now seeking talented lead generators to join their expanding team.
Schedule:
- 20-40 hours per week, with flexibility for occasional evening or weekend hours based on campaign schedules.
- Core working hours are Monday to Friday, 9:00 AM to 5:00 PM EST, with some flexibility for remote work.
Key Responsibilities:
- Research and identify potential leads based on defined target markets.
- Utilize tools such as LinkedIn, HubSpot, and other CRM systems to find and qualify leads.
- Collaborate closely with the sales and marketing teams to ensure alignment on lead generation strategies.
- Create and execute outreach campaigns through email, phone, and social media to engage potential leads.
- Track and report on lead generation activities, ensuring the CRM is updated daily.
- Regularly attend team meetings to review lead flow and performance metrics.
- Support appointment setting and outbound sales efforts as needed.
- Assist with outbound sales efforts as needed, contributing to the full sales process when required.
Required Experience and Qualifications:
- Proven experience in lead generation.
- Minimum 2 years of experience in a sales role, ideally in outbound sales.
- Strong research and analytical skills with the ability to identify quality leads.
- Proficiency in CRM tools such as HubSpot or Salesforce.
- Proficiency with email marketing platforms and LinkedIn Sales Navigator.
- Self-motivated and goal-oriented, with strong attention to detail and the ability to manage multiple tasks and campaigns efficiently.
Language Requirement:
- C2+ Level of English proficiency.
Preferred Skills:
- Certification in digital marketing or a related field is a plus.
- Experience within the marketing or creative services industry is a bonus.
- Capability to handle the full sales cycle, from lead generation to closing deals.
- Experience in customer service or call center environments is beneficial.
Compensation Structure:
- Base salary with performance bonuses based on the number of qualified leads generated.
- Commissions are uncapped, and generated through leads who end up closing a deal.
- If managed to complete the full sales cycle (lead generation to closure) generous commissions are granted.
- Potential to double your salary through commissions.
- Additional bonuses are available based on team performance and company goals.
Benefits:
- Flexible work hours with remote work options.
- Commissions and bonuses based on individual and team performance.
- Opportunities for professional growth within a supportive and mission-driven company culture.
OPERATIONS INSIGHTS SPECIALIST
Acerca del empleo
Superside is looking for a solutions-oriented Operations Insights Specialist to join our Performance Team and help deliver exceptional creative experiences. In this role, you’ll be part of a core function in the Talent department, responsible for tracking insights, reporting on customer sentiment, and continuously improving project processes. If you have a customer-focused mindset, attention to detail, and a passion for insights, this role offers an exciting opportunity to make a meaningful impact.
What You'll Be Doing
- Track and report on customer concerns and sentiment, providing insights that inform our approach to customer satisfaction
- Monitor interactions between Superside and customers to identify early signs of challenges, ensuring timely action to address them
- Support the Operations Insights and Performance team in optimizing project processes for efficiency and quality
- Conduct insights tracking on projects from your account portfolio, ensuring data accuracy and relevance
- Identify and promote best practices among Creative Project Managers and Creative teams
- Become an expert on project processes, serving as a resource and advisor for team members
What You’ll Need To Succeed
- Strong commitment to quality, accountability, and reliability in all work
- Excellent English communication skills, both verbal and writtenOutstanding attention to detail and analytical abilities
- Proficiency with Google Sheets and Slack; familiarity with other productivity tools is a plus
- Eagerness to learn and adapt quickly in a fast-paced environment
- Previous experience in operations or customer support is beneficial
Why Join us
Superside's vision is to create more equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we’ve built a natively remote company enabling us to attract the best talent no matter where they are.
Need more convincing? Here’s a skimmable, non-exhaustive list of reasons to join us:
- A global community of talented people working from more than 60 different countries
- Flexible working hours and fully remote setup. We've been remote from day one. No weird office legacy
- A high-pace, high-energy, and high-performance environment
- Trusting, ego-free and truth-seeking team members
- Pioneering the future of work with a fair, friendly and supportive community. We’re pretty proud of this one
- A career path towards increased responsibility, mentorship and leadership. We grow, you grow
- See something you want to improve? Awesome. We’re a flexible and collaborative team that is always learning and growing
- Opportunity to work for a company with a people-centric mission. Help us make talent a competitive advantage
APLICA AQUÍ: https://careers.superside.com/operations-insights-specialist
ASSISTANT PROJECT MANAGER
Who we are:
Work Better Now (www.workbetternow.com) provides full-time, dedicated positions for remote professionals in LATAM looking to work with amazing United States-based companies. Our remote professionals come first and are the most important part of our team. So, if you are looking for your next professional challenge, you’re in the right place.
We are looking for:
Professionals living in LATAM and the Caribbean, proficient in English, who align with our company's core values. The ideal candidate is someone seeking remote work, valuing work-life balance, and demonstrating stability, commitment, and eagerness for career development.
Our Mission: To help companies and talent fulfill their dreams and potential.
Our Benefits Include:
- Work from the comfort of your home.
- A supportive work environment that values its people.
- Above-average salary, with scheduled increases after 6 and 12 months of employment.
- Paid vacations and personal days.
- Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary (Applied for RPs who have been with WBN for more than one year).
- Designated Success Coach who will provide personalized support and guidance.
- Wellness benefits to support your overall well-being.
Our Core Values
- Put our RPs first
- Pursuit of excellence/continuous learning
- Integrity and transparency
- Ownership mentality
- Pursuit of growth
- Excellent attitude
Job Description:
Work Better Now remote professionals with Project Management Experience, work full-time (40 hours/week) as independent contractors from their homes, helping businesses in the US with their administrative needs. WBN VAs work Monday through Friday during US business hours.
We are searching for ambitious, top-talented independent contractors who are driven to succeed by providing long-term virtual assistant skills to the companies they serve.
As a WBN RP, you will have the privilege of assisting with a variety of common processes and tasks necessary to keep your client’s business running smoothly. While your duties will depend on the specific needs of your client, they will include but not be limited to.
- Calendar management
- Data entry
- Marketing tasks and sales research
- Building databases
- Email screening & replying
- Answering inbound calls
- Travel arrangements
- Help with personal tasks
Qualifications:
As an added ongoing benefit, we (WBN) ensure that our RPs are matched up with clients based on the RP’s skills and the clients’ needs. In doing so, here are the qualifications of those we consider to be “ideal candidates”.
- At least 2 years of previous work experience working with administrative tasks
- Project Management Experience is a must. At least 2 years of experience.
- Previous experience using Project Management CRM such as ASANA, Apptivo, Workect, Trello, Monday.com, or any project management tools.
- Project Management education is a plus.
- Social Media experience is preferred but not required
- Bilingual in Spanish and English (advanced or proficient)
- Expertise with Microsoft Word, Excel, PowerPoint, Outlook/Gmail
- Proficient writing in English (including top grammar skills), C1 or C2
- Appropriate work-from-home environment
Personal computer with:
- 8GB+ RAM
- Intel i3 8th generation or newer, and AMD Ryzen 3, 2nd generation or newer, or M1 chip
- Windows 10+ or from macOS Sierra (10.12.6) to the latest version
- USB headset with noise-canceling (ideally)
- FT availability (40 hours a week)
- Excellent relationship skills
- Although not required, we also prefer candidates who have:
- Experience working with CRM systems
- Bookkeeping skills
JR LAWYER (LEGAL AND COMPLIANCE)
General Description Of Position
Please note:this is an on-site position based inManagua, Nicaragua.Only Nicaraguan applicants will be accepted
We are looking for a results-driven Jr. Lawyer (Legal and Compliance) to join our legal team. This position plays a pivotal role in ensuring the company's operations remain compliant with local and international regulations, particularly in the areas of alcohol distribution and corporate law. The ideal candidate will possess strong legal research skills, experience in legal document preparation, and a solid understanding of regulatory compliance in both the Nicaraguan and US markets. The Jr. Lawyer will also be responsible for maintaining internal compliance systems, preparing legal documents, and fostering positive relationships with regulators and key stakeholders.
KEY RESPONSIBILITIES:
• Maintain compliance with Nicaraguan law
• Prepare contracts for different legal scenarios
• Maintain current knowledge of legal developments relevant to each location and industry sector
• Trademark Registration (US)
• Creation of legal documents
• 3 tier system, alcohol distribution chain:
• DTC (Direct to Consumer) distribution permit applications and renewals
• Wholesale Permit Applications
• Registration and Monitoring of COLA
• Creation of corporations and LLC's
• Obtaining EIN (Employer Identification Number)
• DBA Creation
• Perform legal research
• Organize and strengthen the databases and tracking systems
• Analyzing and updating existing compliance policies and related documentation
• Communicating compliance policies and guidelines to Management and designated departments
• Developing and executing new policies and procedures as required
• Applying for compliance certification and regulatory approval
• Maintaining communication with regulators and following up on applications
• Keeping up with compliance requirements and amendments to regulations
• Synthesize and arrange information as well as establish reference tools to make usability easy by the team
Requirements
• Fulfill at least 1- 2 years’ experience in legal positions
• Bachelor’s degree in law
• Effective research and professional networking skills
• Skilled in the use of MS Word, MS Excel, and MS Outlook at an advanced level
• Decent knowledge of legal requirements and procedures
• Ideal knowledge or experience working with US compliance
• Ideal knowledge or experience working with DTC and wholesale permits
Qualifications
• Exceptional communication and interpersonal skills
• Highly analytical with strong attention to detail
• Diligence and attention to detail
• Creative problem-solving ability
• Good project management skills
• Excellent interpersonal and client-facing skills
• Good written and verbal communication
• Confidence and great negotiating skills
• Required to use discretion when dealing with confidential information
• Extremely detail orientated, focus on data entry accuracy
CUSTOMER OPERATIONS ASSOCIATE
Overview:
Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to lead the digital transformation of the Food and Beverage (F&B) industry by offering a comprehensive Customer Retention Platform for Restaurants worldwide. By leveraging data from various channels such as food delivery, social media, and discovery platforms, we empower restaurants to maximise their business potential and achieve growth.
At Momos, our core principle is putting restaurants at the forefront of everything we do. Since day one, we have embedded the valuable feedback and input from our restaurant partners into our company culture and product design. This collaborative approach has been instrumental in creating a solution that truly meets the needs of the F&B industry. Today, we are proud to be trusted by over 2000 restaurants globally. If you have a passion for food and want to work for a mission-driven company that is actively shaping the future of the F&B industry, we would be thrilled to have you join our team.
About the role:
As a Customer Operations Associate for the US market, you are the de facto point-of-contact for our US customers, both new to Momos / on trial as well as existing, and looking to fully leverage Momos to solve their business challenges.
Our Customer Success team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Momos works.
- Develop deep knowledge of the Momos software and features, and how they function from setup to launch. You will have to be able to communicate technical information and be able to adapt to new updates, changes, and releases
- Act as the primary point of contact for clients, offering timely and effective support across various channels that merchants use to get in touch with our team (email, chat, and phone)
- Willingness to work in the US hours independently while ensuring high levels of customer service
- Answer how-to questions and help customers navigate a variety of tools within Momos while fully grasping the entire context of customers
- Conduct investigations and troubleshooting to resolve client issues, escalating complex cases to the appropriate teams when necessary
- Provide support and guidance to users across our customer base who use the Momos software
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
It would be delightful if the candidate is able to:
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Collaborate with internal teams such as customer success, account managers, or sales teams and identify opportunities for existing customers to use more of our platform or services
Requirements
Mandatory skill set
- Problem-solving skills: ability to identify and solve complex problems in a timely and effective manner
- Critical thinking: ability to analyse information and situations, and make sound decisions based on available data
- Great command of English: Excellent written and verbal communication skills in English
- Collaborative: ability to work effectively in a team environment
- Technical proficiency: demonstrated ability to understand technical concepts and break them down into simpler terms
- Being organised: ability to manage multiple tasks and priorities effectively
Nice to haves
- Able to handle stressful situations: ability to remain calm and composed under pressure
- Attention to detail: meticulous attention to detail and accuracy in all aspects of work
Benefits
- Competitive salary and bonus scheme
- Private medical insurance
- Paid time off and a flexible working culture
- Opportunities for rapid career advancement
- A dynamic and inclusive company culture
- Access to the latest technology and tools for personal development
- Comprehensive onboarding program for new employees
- Employee recognition programs for outstanding performance
- Participation in industry conferences and events
- A supportive environment that encourages innovation and creativity
ACCOUNT EXECUTIVE FOR AI COMPANY (US-BASED)
Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, a company that is growing rapidly, is looking for account executives to onboard new customers, provide
them with support, and help them succeed. You will play a vital role in ensuring customer satisfaction by
fostering strong relationships, being responsive to customer needs, and adapting to the ever-changing
landscape of our fast-paced, fast-growing startup. This position is integral to helping them deliver a seamless
experience with their AI receptionist.
Responsibilities:
- Onboard new customers: Guide new customers through the onboarding process, ensuring a smoothtransition to using their AI receptionist service. Set up accounts, configure customer preferences, and assist with the initial setup and testing of their AI receptionist
- Test customer AI receptionists: Test calling each customer's AI receptionist, ensuring it meets high standardsof accuracy and functionality. Provide feedback and make adjustments as necessary
- Provide ongoing customer support: Serve as the main point of contact for customers, addressing their questions, troubleshooting issues, and coordinating solutions with the support team. Maintain a high level of customer satisfaction
- Manage customer success: Regularly check in with customers to ensure they are achieving their desired outcomes. Proactively address any issues and identify opportunities for improvements or upgrades
- Develop strong customer relationships: Build and maintain relationships with customers to better understand their needs and goals, fostering trust and encouraging long-term customer retention
- Facilitate email and SMS communication: Send and respond to customer emails and SMS messages in a timely and professional manner. Ensure all communications are clear, concise, and customer-focused
- Adapt to a fast-paced environment: Be flexible and willing to adjust processes and strategies as needed to meet the demands of a rapidly growing startup
Requirements
- Specific Skills:
- Experience in customer service, customer success, or account management, ideally within a startup or fast-growing company
- Excellent communication skills, both written and verbal, with proficiency in email and SMS communication
- Strong attention to detail, particularly when testing and troubleshooting AI systems
- Ability to learn quickly and adapt to new technologies and processes
- Basic technical troubleshooting skills and familiarity customer service software are a plus
- Personal Characteristics:
- Customer-oriented with a passion for helping others succeed
- Proactive and solutions-oriented, with a positive attitude toward solving challenges
- Highly organized, reliable, and able to manage multiple tasks simultaneously
- Empathetic and patient, with the ability to remain calm under pressure
- Growth mindset, eager to learn and take on new responsibilities as the company evolves
- Comfortable with ambiguity: as requirements change, we value a willingness to adapt and make decisions even when there is uncertainty
Benefits
- Competive salary paid in USD: 800 - 1300 USD
- Work From Home
- Flexible Hours: can work EST or PST time
- Professional development opportunities
- A vibrant, creative work culture
AUXILIAR ADMINISTRATIVO CONTABLE
Responsabilidades Principales:
• Apoyo en el registro de transacciones contables en el sistema ERP de la empresa.
• Realización de conciliaciones bancarias, revisión y archivo de documentos contables.
• Asistencia en la preparación de informes financieros básicos y estados de cuenta.
• Control y seguimiento de cuentas por cobrar y cuentas por pagar.
• Colaboración en el manejo de inventarios y apoyo en la toma de inventario físico de insumos dentales.
• Apoyo en tareas administrativas diarias, como la atención a proveedores y clientes, y la organización de documentos.
• Participación en auditorías internas y cumplimiento de normativas contables y fiscales.
Requisitos:
• Estudiante o recién graduado(a) en Contabilidad, Finanzas, Administración de Empresas o carreras afines.
• Conocimiento básico de contabilidad y administración, así como de los principios y normas contables.
• Manejo intermedio de Microsoft Excel y otras herramientas de Office.
• Habilidad para trabajar en equipo, proactividad y excelente organización.
• Actitud de aprendizaje y adaptación a un entorno de trabajo dinámico.
Beneficios:
• Experiencia práctica en una empresa líder en el sector de suministros dentales.
• Desarrollo de habilidades administrativas y contables.
• Certificado de pasantía y oportunidad de adquirir referencias laborales.
• Posible consideración para futuras oportunidades laborales en la empresa.
APLICA AQUÍ: https://www.linkedin.com/jobs/view/auxiliar-administrativo-contable-at-inversiones-dentales-4070738811/
CUSTOMER SUPPORT AGENT
About the Company:
We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations.
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products. The ideal candidate should have excellent communication skills, a problem-solving mindset, and a passion for technology.
Key Responsibilities:
- Customer Interaction: Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Problem Solving: Identify, analyze, and resolve customer issues related to our SaaS products.
- Product Knowledge: Maintain in-depth knowledge of our software's features, capabilities, and updates.
- Feedback Collection: Gather customer feedback and collaborate with the product team to enhance user experience.
- Documentation: Accurately document customer interactions and resolutions in the CRM system.
- Training and Support: Assist in creating training materials and guides for users.
Requirements:
- Education: High school diploma or equivalent; further education or certification in customer service is a plus.
- Experience: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field.
- Language Skills: Fluency in English (both verbal and written) is essential.
- Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software.
- Communication Skills: Excellent communication and interpersonal skills.
- Problem-Solving: Strong problem-solving skills and attention to detail.
- Availability: Willingness to work in shifts to cover different time zones.
APLICA AQUÍ: https://www.careers-page.com/capitalrecruit/job/QX7Y569Y?utm_medium=free_job_board&utm_source=linkedin
ENGLISH GAMING SUPPORT AGENT - CHAT SUPPORT [LATAM]
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About You
- You speak English at an advanced level (minimum C1).
- You are located in Nicaragua, Guatemala, or El Salvador.
- You have in-depth gaming knowledge and love anything related to video games
- You own a PS4, PS5, Xbox Series S/X, or a modern gaming PC/laptop
- You are a fast learner, take initiative and excel at troubleshooting
- You have a dedicated quiet workspace located within your residence
- (Optional) Experience in a Customer service environment is a plus.
Technical Requirements
A minimum internet speed of 10 Mb/s download and 10 Mb/s upload with Latency <200ms, internationally
- A minimum of 16 GB RAM
- A 64-bit version of Windows 10 or newer
- An Intel Core i3-10105F or other with better/similar performance (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above).
- A GTX 1050 Ti GPU or better/similar.
- 2 Monitors with a minimum of 1440x900 resolution, and a minimum of 19" in size.
- A smartphone usable for two-factor authentication that runs at least:
- Android 8.0 or newer
- Apple iOS 15.0 or newer
What we offer:
- The flexibility to work 100% remotely with no wasted commute time and travel costs
- A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- Innovative digital tools and comprehensive training, with access to our library of online training courses
- Various learning and career development initiatives throughout the year
- Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
About 5CA
We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.
Our community is full of digital natives and gamers that troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.
By sending your application, you understand that your data will be stored in our recruitment database. Your data will be held and used by 5CA primarily for the purposes of considering your application and your suitability for employment with us and will generally be kept for one year, unless we need to keep your data longer.
- As part of this recruitment process, 5CA may conduct a screening activity on your publicly available social media accounts registered on Twitter, Linked-In, Facebook and Instagram. For further details, please refer to our privacy policy.
APLICA AQUÍ: https://jobs.5ca.com/jobs?gh_jid=4464023101&gh_src=d4e70432teu
PLANIFICADOR Y COORDINADOR DE VACACIONES
Este es un puesto de trabajo remoto.
¿Eres amante de los viajes? ¿Sueñas con un negocio propio que combine libertad y una pasión por explorar el mundo? Únete como Planificador y Coordinador de Vacaciones Remoto en una emocionante oportunidad de negocio virtual.
Beneficios de la Posición:
- Sin experiencia previa necesaria: Ofrecemos capacitación completa, certificación y un sitio web para que comiences con confianza.
- Horarios flexibles: Opciones de tiempo parcial o tiempo completo, adaptándose a tu estilo de vida.
- Comisiones sin límite: Posibilidad de ingresos altos gracias a un esquema basado en comisiones.
- Herramientas innovadoras: Contamos con software recientemente lanzado que supera en rendimiento y precios a los competidores.
- Asociación con una agencia galardonada: Más de setenta años de experiencia respaldan esta oportunidad, brindándote credibilidad y apoyo constante.
Habilidades Necesarias:
- Proactividad: Capacidad para anticiparse a las necesidades de los clientes y mantenerse actualizado con las tendencias de viaje.
- Compromiso y responsabilidad: Enfocado en cumplir con altos estándares de servicio y seguimiento.
- Comunicación interpersonal: Habilidad para conectar con los clientes y entender sus deseos y expectativas.
- Organización y atención al detalle: Gestión precisa de múltiples reservas y elementos del viaje.
- Conocimientos en ventas y marketing: Oportunidad de aprender sobre marketing, redes sociales y habilidades de ventas para captar clientes y promocionar paquetes de manera efectiva.
Responsabilidades:
- Atención directa al cliente: Brindar una experiencia personalizada desde la planificación hasta la finalización del viaje.
- Gestión de viajes y reservas: Crear itinerarios únicos y detallados que cumplan con los deseos y expectativas de los clientes.
- Desarrollo de habilidades en marketing y redes sociales: Aprender técnicas efectivas para promocionar servicios y alcanzar nuevas audiencias.
Si tienes una pasión por viajar, eres responsable, comprometido y te entusiasma ayudar a otros a crear experiencias inolvidables, ¡este es el momento de unirte como Planificador y Coordinador de Vacaciones Remoto!
CUSTOMER SERVICE ADVISOR
Libertex Group Overview
Established in 1997, the Libertex Group is an international powerhouse with over 25 years of financial markets expertise.
Over the years, the Libertex Group has helped shape the online trading industry by merging together innovative technology, market movements and digital trends. This was made possible with the introduction of Libertex, the multi-awarded online trading platform with which anyone can access the market and invest in stocks or trade CFDs with underlying assets being commodities, Forex, ETFs, cryptocurrencies, and others.
Libertex is the Official Online Trading Partner of FC Bayern, bringing the exciting worlds of football and trading together.
The Libertex Group in Numbers:
• 25+ Years of fintech experience
• 3M+ clients worldwide
• 700+ employees
• 40+ international awards (for Libertex)
• 300+ tradable assets (through Libertex)
The Libertex Group is constantly driven by a single passionate purpose - to tirelessly work on developing amazing fintech for people who simply want to have ‘more' in their lives.
Job Overview
Customer Success Advisors should help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their trading positions.
Main Responsibilities
- Assist clients worldwide through live support
- Answer emails, assist with opening of client accounts, amend existing accounts, maintain client records
- Demonstrate impeccable telephone etiquette and management
- Handle back-office queries
- Support clients with technical and troubleshooting issues
- Report to the management
- Deal with all departments to resolve issues
- Provide support and troubleshooting on Libertex and MT4 Trading Platforms
- Liaise with the Compliance Officer regarding complaints and approval of accounts
- Provide all relevant information to clients regarding documents and materials for becoming a client
- Handling client inquiries appropriately and ensuring that high level service is provided
- Promoting available products and services to clients
- Developing and maintaining excellent relationships with prospective and existing clients
- Contributing to team effort by achieving targeted results
Requirements
- Degree in Business Studies or any other related field
- Previous experience in a similar position will be considered as a major advantage
- Spanish (Native), English (intermediate and higher)
- Knowledge of any other languages will be considered as an advantage
- Excellent spoken and written communication skills
- Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Stable internet connection (100mb and more)
- Ability to work with flexible schedule including work on weekends
Benefits
- Monthly bonuses based on performance
- 21 working days annual leave
- Udemy Business unlimited membership
- Corporate events and team building activities
- Professional and personal development opportunities in a fast-growing environment
APLICA AQUÍ: https://apply.workable.com/libertexgroup/j/D5C8B65B82/
TECH RECRUITER
ob Title: HubSpot CRM Admin
Location: Remote (EST Time zone)
Salary Range: up to 2000 USD
Work Schedule: Monday - Friday, 8:00 AM to 6:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are looking for an experienced and proactive Offshore Tech Recruiter to support our talent acquisition efforts remotely. This role requires an understanding of the technical recruiting landscape, excellent communication skills, and the ability to work independently. The ideal candidate will be skilled in building and maintaining talent pipelines, with a focus on tech roles such as software engineers, data scientists, and product managers.
Key Responsibilities:
• Source, screen, and shortlist qualified technical candidates for various roles.
• Build and maintain pipelines for high-demand technical positions.
• Communicate effectively with clients and candidates, ensuring a seamless recruitment experience.
• Collaborate with our in-house team on talent acquisition strategies, market insights, and progress updates.
Qualifications:
• Minimum of 2 years of technical recruiting experience, ideally in a remote or offshore capacity.
• Proven ability to identify, attract, and engage top technical talent.
• LinkedIn Recruiter experience is a must.
• Strong communication skills with cultural sensitivity and adaptability.
• Self-motivated and capable of working independently while meeting deadlines.
Nice-to-Haves:
• Tech recruiting experience within the U.S.
• Familiarity with tech trends and terminology.
What We Offer:
• Flexible remote work environment.
• Opportunity to work with innovative tech companies.
• Collaborative team culture focused on growth and development.
APLICA AQUÍ: https://www.careers-page.com/sagan/job/L4W74575?utm_medium=free_job_board&utm_source=linkedin
PASANTÍA EN SEO (OPTIMIZACIÓN PARA MOTORES DE BÚSQUEDA)
Descripción del puesto:
Buskeros Inc. Nicaragua busca un pasante interesado en desarrollar habilidades en SEO y marketing digital. Esta pasantía ofrece una excelente oportunidad para obtener experiencia práctica en optimización web y estrategias de crecimiento orgánico. El puesto incluye apoyo económico, horario flexible y un ambiente laboral amigable.
Responsabilidades:
- Apoyar en la optimización de contenido para mejorar el posicionamiento en motores de búsqueda.
- Investigar y analizar palabras clave relevantes para el negocio.
- Asistir en la implementación de técnicas de SEO on-page y off-page.
- Contribuir al monitoreo y análisis del tráfico web utilizando herramientas como Google Analytics.
- Generar informes sobre el desempeño SEO y proponer ajustes para mejorar resultados.
- Mantenerse actualizado sobre las tendencias y cambios en algoritmos de búsqueda.
Requisitos:
- Estudiante o recién graduado en carreras de Marketing Digital, Comunicación, Tecnología o afines.
- Conocimientos básicos de SEO, Google Analytics y herramientas de búsqueda de palabras clave.
- Ganas de aprender y mejorar sus habilidades en optimización web.
- Habilidades analíticas y capacidad de trabajar en equipo.
Beneficios:
- Apoyo económico durante la pasantía.
- Horario flexible para compaginar con los estudios.
- Un ambiente de trabajo dinámico y enfocado en el crecimiento profesional.
Ambas vacantes están dirigidas a estudiantes o recién graduados que desean crecer profesionalmente y obtener experiencia en el campo del marketing y SEO con el apoyo de Buskeros Inc. Nicaragua.
PASANTÍA EN MERCADEO
Descripción del puesto:
Buskeros Inc. Nicaragua está en búsqueda de un pasante de mercadeo apasionado por aprender y contribuir en esta innovadora empresa. Esta es una excelente oportunidad para adquirir experiencia práctica en estrategias de marketing digital y offline. El candidato seleccionado recibirá apoyo económico, contará con flexibilidad de horario y un ambiente laboral positivo.
Responsabilidades:
- Asistir en la creación y ejecución de campañas de marketing.
- Ayudar en la gestión de redes sociales y plataformas digitales.
- Colaborar en la investigación de mercado y análisis de tendencias.
- Apoyar en la redacción de contenido para blogs, newsletters, y materiales promocionales.
- Contribuir en la organización de eventos y actividades promocionales.
- Elaborar reportes de desempeño de campañas y propuestas de mejora.
Requisitos:
- Estudiante o recién graduado de las carreras de Mercadeo, Publicidad, Comunicación o afines.
- Conocimiento básico de redes sociales, email marketing y herramientas de análisis.
- Actitud proactiva, creativa y con ganas de aprender.
- Habilidades comunicativas y capacidad para trabajar en equipo.
Beneficios:
- Apoyo económico durante la pasantía.
- Flexibilidad de horario para balancear con estudios.
- Excelente ambiente de trabajo en una empresa comprometida con el crecimiento profesional.
CUSTOMER SERVICE AGENT
Acerca del empleo
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, and Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
About Us:
We build remote teams for businesses across industries. Our main values are ACTION, CARE, OUTSTANDING, DEPENDABILITY, and ENERGY.
The Role:
We are seeking motivated and problem-solving Customer Service Representatives to join our dynamic team. This role involves providing timely and accurate support to our client’s customers through various channels, including chat, email, and ticketing systems. The ideal candidate will possess excellent communication skills, problem-solving abilities, and a strong commitment to customer satisfaction.
You’ll have success here if you value clear processes and feel qualified to do the following:
- Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems.
- Resolve customer issues and concerns in a professional and timely manner.
- Accurately document customer interactions and maintain detailed records in our customer service database.
- Collaborate with other team members to escalate complex issues and ensure timely resolution.
- Proactively identify trends or recurring issues and suggest improvements to enhance the customer experience.
- Maintain a positive and empathetic attitude while interacting with customers.
- Adhere to company policies and procedures regarding customer interactions and data privacy.
- Keep up-to-date with product knowledge and updates to effectively address customer inquiries.
- Provide feedback to the management team on customer trends, product issues, and process improvements.
- Assist with additional customer service tasks and projects as needed.
- Receive inbound calls and follow up on clients when needed.
Our projects could include only some of the functions listed, as well as additional ones not listed here.
Requirements:
- C1/C2 English and Spanish writing and speaking skills.
- At least 1 year of experience in administrative roles, preferably remote.
- Graduated (or soon to graduate) with a college degree.
- A quiet home office with a desk and office chair.
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
We value relevant work experience and 'hard' skills, but we also look for smart people who possess the soft skills that will make them successful as remote team members, such as hard-working, good communication, punctuality, common sense, fast learning, initiative, orientation to detail, professionalism, positive attitude, consistency, reliability, and honesty.
Pay & Benefits:
- Our pay rate: is $4/hr (approx $670-704/month).
- Pay rate increases by US$1/hr with each anniversary working with the same Client.
- Ongoing pay rate increments annually.
- Discretionary client bonuses (most of our clients award annual bonuses to their team members).
Full-time client placements also allow you to enjoy the following benefits:
- Most US federal holidays as paid time off
- 4 days paid time off (most of our clients provide even more PTO days).
- Monthly stipend for medical insurance (after an induction period).
- Birthday/Anniversary bonuses.
- Gym/Wellness allowance.
- Unlimited online fitness classes with our online personal training partner.
- Invites to our annual Christmas parties and other in-person or online gatherings.
Apply now! https://apply.workable.com/valatam/j/F84E8DC972/apply/
IMPLEMENTATION SPECIALIST
Acerca del empleo
Hi! We’re Craftybase, a growing B2B SaaS startup in the manufacturing and inventory management space. We help small DTC makers keep track of their materials, products, and orders so they can grow their businesses profitably.
We’re a small, early-stage company. In early 2021, we were accepted into the TinySeed accelerator program & raised seed funding.
We are profitable and growing, and it's an exciting time to join our team. We've put a lot of attention and hard work into our product, and we think we've built the absolute best inventory system for small makers—our thousands of happy customers agree. We are seeking a proactive and results-driven Implementation Specialist to join our team.
The Role
As our Implementation Specialist, your primary focus will be driving user activation and enhancing customer engagement through personalized onboarding experiences and other customer success initiatives. Handling support tickets will be a secondary responsibility, useful for maintaining product knowledge and gathering valuable customer insights.
Your objective will be to ensure our users get the most out of Craftybase, guiding them through a smooth onboarding process, showcasing how to use the product effectively, and helping them unlock its full potential.
This is a full-time remote role.
Why YOU Should Apply
This is a unique opportunity to shape and help build out our implementation team at a pivotal time for the company. We are growing and have exciting plans to accelerate our growth further. We deeply understand that quality onboarding and engagement efforts are key to this success.
Responsibilities and Day-to-Day
As a small company, we sometimes must wear more than one hat. If you’re someone who prefers to stay in your lane and within your comfort zone, this type of role is not one you’re going to enjoy.
This role does not require that you know how to code, and there will be no coding involved. However, it does require that you be technically minded enough to explain more complex software functionality in a compelling and easy-to-understand way to a prospect who does not have as much technical inclination.
Here are some of the key parts of the role:
Customer Onboarding & Activation:
- Conduct personalized onboarding calls and demos, helping new users set up Craftybase and quickly realize its value.
- Guide trial users through the activation process, addressing any challenges and increasing the likelihood of subscription.
- Monitor customer health metrics to track user engagement and ensure successful product adoption, especially for larger makers.
- Continuously help improve the onboarding and activation process to deliver a seamless user experience.
Feedback & Product Improvement:
- Gather and document customer feedback to share with the product team, helping drive improvements to features and overall user experience.
- Participate in feedback sessions with the product team to ensure the customer voice is reflected in product development.
- Identify common customer pain points to inform content creation and help develop features that enhance user adoption.
Support & Engagement (Secondary Focus):
- Handle support tickets as needed, providing empathetic, personalized responses to maintain product knowledge and gather insights into user challenges.
- Use direct interactions with users to stay updated on customer needs, trends, and feedback.
- Leverage feedback from support to address user issues during onboarding and improve future processes proactively.
Side Projects
When not directly engaged with customers, we expect you to work on side projects designed to improve the effectiveness and efficiency of our onboarding efforts. These projects all share a common goal: making the other parts of your job easier and allowing you to be even more successful.
For example, based on your skills and interests, you might:
- Participate in live webinars, focusing on different user groups such as new trialists, advanced users, and industry-specific segments.
- Suggest, create, and maintain educational resources.
- Assist in the creation and maintenance of a high-quality video library, focusing on solving real-world customer problems and explaining key features.
- Ensure the Knowledge Base is up-to-date and filled with relevant content that empowers users to resolve issues independently.
Requirements
In this role, you will need to take complete ownership of your assigned projects and customers. You will be given all the tools and support to be successful without being told what to do every step of the way. If you find this appealing, then this may be the perfect position for you.
- You have experience working within small, fast-paced agile teams.
- You demonstrate friendliness and empathy when conversing with customers and other people, and can relate well to a variety of different people.
- You have a reliable and fast internet connection.
- You will be geographically based in a US timezone and willing to work US hours.
You have:
- Experience in customer success, onboarding, or support roles in a SaaS or tech environment.
- Excellent communication skills for leading webinars, creating educational materials, and engaging with users.
- Strong problem-solving skills and an analytical mindset to gather customer insights and recommend improvements.
- Passionate about helping users succeed through personalized experiences with a focus on Craftybase's value.
In addition to this, you are:
- Very trustworthy and professional.
- Fully conversant with the English language (both written and verbal).
- Able to work independently and use both common sense and initiative where required.
- Have impeccable time management abilities and are ready to work in a fast-paced start-up environment.
- An excellent communicator with customers, the support team, and management.
- Comfortable working with remote, distributed, culturally diverse teams.
- Results-driven and transparent about your work output.
- A quick learner who is comfortable and willing to ask questions when unsure.
- Willing to collaborate on new ideas with others and accept critical feedback to make these ideas better.
- Enthusiastic and passionate about our product and the customers that we serve.
Nice-to-haves:
- Experience with commerce platforms such as Etsy, Shopify, Woocommerce, and Square (familiarity with products, orders, inventory, etc.).
- Experience with inventory and accounting concepts.
Benefits of Joining Our Team
- 100% fully remote role.
- Become a key member of a small team, achieving big things.
- Long-term contractor role (we’ll treat you like a full-time employee).
- Equipment provided.
- Generous leave policy: 20 days holiday leave + 10 days personal leave + 10 days of public holidays of your choice.
APLICA AQUI: