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AUXILIAR DE AUDITORÍA

Publicado: 2025-01-09 21:33:12

Acerca del empleo

Somos una empresa dedicada al desarrollo de proyectos inmobiliarios, cuyo objetivo central es la promoción, construcción y venta de condominios verticales, comercio, oficinas y otras facilidades inmobiliarias, que destaquen por la calidad, innovación y rentabilidad en cada uno de ellos.

 

Actualmente nos encontramos en busca de un Auxiliar de Auditoria.

 

Objetivo del Puesto

Apoyar en la ejecución de auditorías internas y externas, recopilando y analizando información

contable, financiera y operativa para asegurar el cumplimiento de procedimientos y normativas

aplicables, así como contribuir a la mejora de procesos internos.

 

Responsabilidades

  • Recopilar, organizar y analizar documentos y registros contables.
  • Participar en la gestión de auditoría, verificando la exactitud y confiabilidad de la información.
  • Acompañamiento a los auditores en las visitas a cliente interno, verificación de saldos y recopilación de evidencia.
  • Identificar discrepancias y áreas de mejora en los procesos internos.
  • Elaborar informes preliminares de auditoría y documentar hallazgos.
  • Colaborar con el auditor a cargo en la revisión de controles internos.
  • Verificar el cumplimiento de normativas fiscales y legales aplicables.
  • Apoyo en la planificación de auditorías, coordinación de logística y gestión de archivos.
  • Apoyar en auditorías especiales o revisiones específicas.

 

Requisitos

  • Bachiller en Contabilidad o Banca y Finanzas.
  • Tres años de experiencia en puestos similares.
  • Conocimientos sólidos de Excel.
  • Conocimiento de normativa y regulaciones financieras.
  • Vehículo propio(indispensable).
  • Disponibilidad de traslado a diferentes proyectos.
  • Disponibilidad para laborar de manera presencial en Escazú.

Contacto: gincera@grc.cr 

Aplica Aquí: https://www.linkedin.com/jobs/view/4117949576/ 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
RC INMOBILIARIA

ANALISTA FINANCIERO

Publicado: 2025-01-09 21:31:08

Acerca del empleo

Somos una empresa dedicada al desarrollo de proyectos inmobiliarios, cuyo objetivo central es la promoción, construcción y venta de condominios verticales, comercio, oficinas y otras facilidades inmobiliarias, que destaquen por la calidad, innovación y rentabilidad en cada uno de ellos.

 

Buscamos un Analista Financiero para unirse a nuestro equipo. El candidato ideal será responsable de realizar análisis financieros detallados, proporcionando información estratégica que apoye la toma de decisiones. Esta posición es clave para garantizar la salud financiera de la organización y contribuir al crecimiento sostenible del negocio.

 

Responsabilidades:

  • Supervisar las Operaciones financieras de la organización
  • Elaborar presupuestos, pronósticos e informes financieros
  • Desarrollar estrategias para mejorar la rentabilidad, gestionar el flujo de efectivo para reducir costos.
  • Gestionar el análisis financiero y sus riegos.
  • Implementar estrategias para maximizar recursos, brindar asesoramiento financiero a la Gerencia y personal clave dentro de la organización.
  • Asegurar el cumplimiento de las normativas contables y financieras.

 

Requisitos:

  • Profesional en Finanzas, Contabilidad, Economía o carrera afín.
  • Experiencia previa como Analista Financiero o en un rol similar.
  • Conocimiento sólido de análisis financiero, contabilidad y elaboración de presupuestos.
  • Dominio de herramientas financieras.
  • Excelentes habilidades analíticas y atención al detalle.
  • Capacidad para trabajar de manera autónoma y en equipo.
  • Habilidades de comunicación efectiva para presentar informes complejos de manera clara.
  • Disponibilidad para laborar de manera presencial en la zona se Escazú.

Contacto: gincera@grc.cr 

Aplica Aquí: https://www.linkedin.com/jobs/view/4118718048/ 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
RC INMOBILIARIA

ASESOR DE VENTAS

Publicado: 2025-01-09 21:28:37

Acerca del empleo

Somos una empresa dedicada al desarrollo de proyectos inmobiliarios, cuyo objetivo central es la promoción, construcción y venta de condominios verticales, comercio, oficinas y otras facilidades inmobiliarias, que destaquen por la calidad, innovación y rentabilidad en cada uno de ellos.

 

El rol requiere asesorar a los clientes potenciales en el proceso de compra de los proyectos inmobiliarios de la compañía, con un excelente cierre de ventas para asegurar el cumplimiento de las metas mensuales.

 

Requisitos:

  • Bachillerato universitario en administración de empresa o carreras afín.
  • Mínimo 2 años de experiencia en ventas en el sector inmobiliario.
  • Manejo avanzado del idioma inglés (C1).
  • Disponibilidad para desplazarse a diferentes zonas del país.
  • Vehículo propio indispensable.
  • Disponibilidad de horario para fines de semana.

 

Competencias y destrezas:

  • Habilidades de persuasión.
  • Capacidad de negociación.
  • Habilidades en cierre de ventas.
  • Enfoque en resultados.

Contacto: gincera@grc.cr 

Aplica Aquí: https://www.linkedin.com/jobs/view/4120252103/ 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
RC INMOBILIARIA

JUNIOR OPERATIONS SPECIALIST

Publicado: 2025-01-09 17:55:47

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
THE/STUDIO

CUSTOMER SUPPORT

Publicado: 2025-01-09 17:53:39

Location: Remote (Work from home), Weekends OFF!

Applicants from other Latam countries are welcome to apply.

Only resumes in English will be accepted.**

 

About Us:

Learning Genie is a fast-growing SaaS EdTech company based in California. We develop leading AI-powered curriculum and assessment tools that revolutionize the teaching and learning experience in K-12 classrooms. Our innovative tools have already supported over 1 million students and 30,000+ classrooms.

 

At Learning Genie, we're building a dynamic and innovative team that thrives on creative thinking, mutual support, and a dedication to excellence. We offer cross-department learning opportunities and open paths to leadership roles for high-performing individuals.

 

If you're passionate about education and seeking a career with fast growth potential, join us in shaping the future! Learn more about us at https://www.learning-genie.com.

 

As a Technical Support / Account Manager /Customer Success at Learning Genie Inc, you'll play a crucial role in providing high-level technical assistance on our SaaS software users. Your responsibilities will extend beyond conventional support, involving collaboration with our customers to enhance their experience and address complex challenges. This position is designed for individuals with a proven track record, aiming for career progression into supervisory roles and contributing to solving intricate problems.

 

Roles & Responsibilities:

- Master our product to deliver comprehensive onboarding/training.

- Manage inbound and outbound calls with a focus on maintaining a customer satisfaction rating of 9.0 or higher.

- Identify and escalate priority issues according to customer specifications.

- Provide client support via email and phone, offering troubleshooting and solutions.

- Guide users with simple, step-by-step instructions.

- Document technical issues and solutions to provide valuable feedback to developers for product enhancement.

- Collaborate across departments for effective travel coordination and scheduling.

 

Who You Are:

- Previous Technical Support Experience (2+ years required).

- SaaS product support experience is a PLUS.

- Excellent oral and written communication skills in English.

- Strong analytical and problem-solving abilities.

- Adaptable to change and receptive to feedback.

- Prior experience in a Software Service Company is a plus.

 

Career Path:

This role is a stepping stone to an Educator Success/Account Manager position within 4-6 months for individuals who consistently demonstrate excellent results.

 

What do we offer?

  • Weekends off.
  • 40-hour working week (US time zone: 8 am - 4:30 Pacific Standard time; with 30-minute lunch)
  • Salary range between $1600 to $1900 based on experience
  • Monthly Bonus for high customer satisfaction scores. (up to $100)
  • Special project bonus (up to $250 per quarter).
  • Quick path to account managers/customer success trainers (6-12 months)
  • Hiring Bonus

APPLY HERE: https://www.linkedin.com/jobs/view/4121168162/?alternateChannel=search&refId=SY4nGBRzJItLEPpvNzUhVA%3D%3D&trackingId=T62e0toh9NDvsIHKRwf%2F1A%3D%3D&trk=d_flagship3_search_srp_jobs 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
LEARNING GENIE

CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)

Publicado: 2025-01-09 17:52:20

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.

We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .

We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.

What you'll do:

  • Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
  • Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
  • Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
  • Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.

Who you are:

  • You are comfortable working in a remote environment with reliable internet access.
  • You have proven customer support experience, ideally in the rent/lease-to-own industry.
  • You exhibit strong phone contact-handling skills and active listening.
  • You possess excellent communication and presentation skills; being bilingual is a plus.
  • You demonstrate the ability to multitask, prioritize, and manage time effectively.
  • You hold a high school diploma or equivalent; a college degree is preferred.

Compensation and Benefits:

  • Compensation: Base pay varies based on experience.
  • Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
  • Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.

Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com  and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 

APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
KAFENE

ESPECIALISTA EN SERVICIO AL CLIENTE

Publicado: 2025-01-09 17:50:22

Acerca de Nosotros

 

En SimplePractice, nuestro equipo está dedicado a mejorar la industria de la salud y el bienestar mediante la creación de un conjunto de soluciones innovadoras para profesionales de la salud mental y conductual, y sus clientes. Nuestra plataforma apoya a los profesionales en los Estados Unidos de América en su camino clínico hacia la obtención de licencias, les ayuda a gestionar su práctica privada una vez que ya están operando, y permite que nuevos clientes descubran e interactúen con ellos. Adoptamos un enfoque centrado en el profesional en todo lo que hacemos, lo cual permite que nuestros usuarios dediquen más tiempo a sus clientes mientras inician, hacen crecer y mantienen una práctica privada exitosa.

 

El Rol

 

Estamos buscando un/a Especialista en Servicio Al Cliente amigable y con muchas ganas de aprender para unirse a nuestro equipo.

 

Nuestros clientes son nuestra prioridad, y apoyar su éxito es lo más importante para nosotros. Por eso, nos esforzamos por ofrecer un soporte inigualable y alentamos a nuestros clientes a que siempre nos informen sobre cómo podemos mejorar nuestra plataforma.

 

En este rol, utilizarás tu pasión por la colaboración y la tecnología para ofrecer a nuestros clientes una experiencia de clase mundial. Actuarás como el primer punto de contacto, atendiendo llamadas telefónicas entrantes, y asistiendo a los clientes por chat y correo electrónico. Este puesto te brindará la oportunidad de apoyar y proporcionar un valor tangible a nuestra comunidad en crecimiento.

 

Este es un puesto a tiempo completo, por horas, con posibilidad de horas extras durante las temporadas pico. Buscamos personas que también puedan ofrecer disponibilidad fuera del horario comercial tradicional, incluyendo fines de semana y horas nocturnas, para ayudarnos a cumplir con nuestros objetivos a lo largo de toda la semana.

 

Responsabilidades

 

  • Atender las consultas entrantes de los clientes sobre las características de nuestra plataforma.
  • Responder todos los correos electrónicos de soporte entrantes en un plazo de 60 minutos o menos, buscando siempre tiempos de respuesta más rápidos.
  • Redirigir los correos electrónicos de soporte entrantes a miembros especializados del equipo de Servicio Al Cliente según sea necesario.
  • Asistencia a clientes en chats de soporte durante nuestro horario estándar de atención.
  • Programar llamadas telefónicas y sesiones de videoconferencia con los clientes según sea necesario.
  • Investigar y resolver preguntas complejas de los clientes.
  • Identificar patrones en los correos electrónicos y chats de soporte entrantes, y estar atento a posibles problemas tecnológicos que puedan surgir.
  • Escalar los problemas técnicos a nuestros Especialistas en Soporte Técnico.
  • Contribuir a nuestros objetivos de tasa de conversión mediante llamadas de inducción en vivo con clientes durante el periodo de prueba gratuita de la plataforma.
  • Mantener la alineación con el equipo de Servicio al Cliente y otros grupos internos.
  • Identificar y reportar vacíos de conocimiento y trabajar para agregarlos a nuestro centro de aprendizaje.
  • Colaborar con otros equipos de SimplePractice para gestionar consultas de clientes cuando se requiera colaboración interdepartamental.

 

Habilidades y Experiencia Deseadas

 

  • Dominio del ingles
  • 1-2 años de experiencia en soporte o atención al cliente en un rol de servicio, trabajando con una base de clientes diversa y profesional.
  • Tienes un título universitario de una institución acreditada.
  • Capacidad de autogestión para alcanzar metas definidas y priorizar entre múltiples tareas diferentes.
  • Sentido de urgencia para completar el trabajo de manera eficiente y precisa.
  • Cómodo/a con la ambigüedad para determinar la mejor solución para nuestros clientes.
  • Cómodo/a gestionando y resolviendo problemas con múltiples programas, aplicaciones y herramientas informáticas (por ejemplo, Slack, Asana, Zendesk, Google Workspace).

 

Aptitudes Preferidas

 

  • Eres altamente empático/a, paciente y realmente disfrutas ayudar a las personas.
  • Excelentes habilidades de comunicación escrita y verbal, con un enfoque en un tono casual, amigable y conversacional.
  • Puedes organizarte en un entorno multitarea y ajustar prioridades según sea necesario con mínima supervisión.

 

Rango de Compensación Mensual

 

DOP $38,700 - $60,100 por mes

 

APLICA AQUÍ: https://www.simplepractice.com/careers-list/?gh_jid=5381259004 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
SIMPLEPRACTICE

CUSTOMER SUPPORT AGENT | MULTICHANNEL

Publicado: 2025-01-09 17:48:59

Who are we?

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

Please note that only candidates based in Central/South America will be considered for this position.

Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST.

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities

  • Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
  • Reach sales & retention targets to ensure the customer experience is maximized.
  • Educate our growing customer base in the use of our tools and the technology that backs it up.
  • Become an expert in every aspect of our products & be a true advocate for our customers.
  • Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
  • Investigate technical issues and provide ideas for fixes.

Job Requirements

  • 2+ years in a Customer Service role responding to large volumes of emails and chats.
  • Fluency in English is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently.
  • Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
  • Experience working remotely is an advantage
  • Strong communication skills, some of our team members are located in other offices.
  • Genuine desire to create the best customer journey possible.
  • Able to explain complex concepts in easy-to-understand language.

APPLY HERE: https://app.dover.com/apply/ueni-ltd/fd11d124-7699-4db4-8011-007ce8030f0e?rs=42706078 

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Jornada: completo Contrato: fijo Locación: remoto

CUSTOMER SERVICE REPRESENTATIVE

Publicado: 2025-01-09 17:47:35

Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. Our careers include competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From world-class benefits and space available travel privileges, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape. From the check-in counter to the departure gate, and even behind the scenes, our Airport Operations team keeps operations at our airports running smoothly every single day.

As the face of our customers, here’s what you will do:

Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.

What are your responsibilities:

  • Receiving and directing incoming calls, greeting, and advising customers, tagging, and handling baggage
  • Preparing tickets, determining fares and routing to assure passenger's travel needs are met
  • Interacting with customers in a kind and useful manner is key to crafting memorable experiences and building customer loyalty and dedication
  • Stepping up and anticipating customer needs while maintaining a strong sense of responsibility when we have inconvenienced a customer
  • Working each and every day with a safety mentality by ensuring we hold ourselves and each other to the highest standards

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications:

  • High school graduate or equivalent certificate
  • Minimum of 18 years old
  • Excellent interpersonal skills with proficiency in English and Spanish
  • Comfortable working with computers, mobile devices, and new technologies
  • Physical ability to stand and walk for entire shift, as well lift and handle baggage
  • Ability to travel to other countries for training purposes
  • Ability to work ANY shift that is assigned to you within a 24-hour, 7 day a week operation which can include late nights, early hours, weekends, and holiday
  • Legally authorized to work in Dominican Republic without sponsorship
  • Ability to meet the Company attendance standards and uniform and appearance standards
  • Ability to obtain a valid US Visa

Preferred Qualifications:

  • Previous airline, travel, or hospitality work experience
  • Bachelor’s degree
  • Hold a valid passport and US Visa

APPLY HERE: https://careers.united.com/us/en/job/UAIUADUSPUJ00000026EXTERNALENUSTALEO/Customer-Service-Representative-Part-Time?utm_source=linkedin&utm_medium=phenom-feeds

 

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Jornada: parcial Contrato: fijo Locación: presencial
POSTULAR
UNITED AIRLINES

AGENTE DE SEGUROS

Publicado: 2025-01-09 17:43:58

ESTAMOS EN BUSCA DE AGENTES DE SEGUROS INDEPENDIENTES.

Beneficios:

- Excelente esquema de comisiones de los más altos del mercado.
- Bonos.
- Viajes.
- Capacitación Constante.
- Oportunidad de Crecimiento en una Empresa Líder en el Mercado.

Requisitos:

- Experiencia mínima 3 años en ventas.
- Carrera Afín.
- Vehículo propio.
- Capacidad de crear y prospectar su propia cartera de clientes.
- Disponibilidad inmediata.
- Disciplina.
- Proactiv@.

Interesados enviar currículum al correo electrónico: aarias@paligagent.com 

FORMA PARTE DE UN EXCELENTE EQUIPO GANADOR!!

 

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4121146916/?alternateChannel=search&refId=S0FBg1xYRB%2BMQkOY8%2FASug%3D%3D&trackingId=w6C5ZcyO86HdJ0JM9ziwbg%3D%3D&trk=d_flagship3_search_srp_jobsV 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
PAN-AMERICAN LIFE INSURANCE GROUP

FREELANCE REMOTE VACATION RESERVATIONS ADVISOR

Publicado: 2025-01-09 17:42:22

Are you looking for the perfect opportunity to start a business? Join us and start as a Certified Independent Travel Agent and be part of our ever-growing team of remote specialists.

As a Remote Independent Travel Agent, you will be responsible for advising your own clients on destinations, organizing personalized itineraries and managing reservations to meet their travel needs. Your main goal will be to provide exceptional customer service while generating income through the sale of tour packages, flights, accommodations and other travel-related activities. You will have direct access to training, certifications, access to suppliers such as: Disney, Universal, Xcaret, Barceló, Royal Caribbean, Princess, etc...

Responsibilities:

  • Advise clients on tourist destinations, activities and travel options according to their preferences and budget
  • Create customized itineraries that include transportation, accommodations, activities and other services
  • Book flights, hotels, car rentals and tourist activities using reservation systems and online platforms
  • Coordinate with tourism service providers to ensure a smooth experience for clients
  • Manage payments and billing related to travel reservations
  • Stay up to date on trends and developments in the travel industry
  • Build strong relationships with customers to foster loyalty and generate referrals

Requirements:

  • Previous experience in the travel industry is a PLUS
  • Solid knowledge of popular tourist destinations, transportation options and accommodations is a PLUS
  • Exceptional communication and customer service skills
  • Ability to work independently and self-manage your time effectively
  • Excellent organizational skills and attention to detail
  • Familiarity with reservation systems and online tools used in the travel industry is a PLUS
  • Proactive attitude and oriented towards own goals
  • Flexibility to adapt to changing customer and market needs
  • Basic English - Intermediate is a PLUS

Benefits:

  • Schedule flexibility and the opportunity to work from anywhere
  • Unlimited earning potential based on sales commissions
  • Travel discounts and additional industry-related benefits
  • Opportunity for professional growth and skill development in a dynamic environment
  • Access to custom credentials such as CLIA or IATA (Subject to qualification)

Check more information here: https://wa.link/yku9zr

 

APPLY HERE: https://www.linkedin.com/jobs/view/4116457543/?alternateChannel=search&refId=y4QdeFYq51Jevv%2FgDzli%2BQ%3D%3D&trackingId=29DJUdznbwrQijoZCaCYTQ%3D%3D&trk=d_flagship3_search_srp_jobs 

 

 

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Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
ARIMA TOURS

CUSTOMER SERVICE SUPPORT

Publicado: 2025-01-09 17:38:59

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our Core Values Are

  • Creativity: Make it simple, lead the change.
  • Commitment: Aim for better, impact for the good.
  • Connection: Share experiences, grow together

Job Summary

The primary responsibility of this role is to support the appliances and Home theater activation process, ensuring a seamless experience for customers. This role requires strong communication skills, patience, and the ability to navigate through various software systems efficiently.

Job Responsabilities

  • Manage and resolve customer complaints.
  • Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
  • Enter new customer information into the system.
  • Update existing customer information.
  • Process orders, and service renewal requests.
  • Promote customer loyalty and retain clients.
  • Identify and escalate priority issues.
  • Route calls to appropriate resources.
  • Document call information according to standard operating procedures.

Skills

  • Verbal and written communication skills
  • Process adherence
  • Listening skills
  • Customer service oriented
  • Objective Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Good data entry and typing skills.
  • English Level B2 or upper.

Benefits

Our Benefit Alliances, a key component of our Life Balance programs designed to enhance your overall well-being and work-life harmony. Through strategic partnerships with a variety of businesses, our associates enjoy exclusive promotions and special pricing on a range of products and services. Whether it's discounts on fitness memberships, dining, travel, or wellness products, these alliances offer valuable perks to make your everyday life more enjoyable and affordable. Take advantage of these benefits as part of our commitment to support your personal and professional growth.

 

APPLY HERE: https://www.linkedin.com/jobs/view/4027617876/?alternateChannel=search&refId=mx8IXCKcaAFrtAbynHsS%2BA%3D%3D&trackingId=3Kw%2BTpP06POg4M6Rt1YRDg%3D%3D&trk=d_flagship3_search_srp_jobs 

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POSTULAR
IMPORTANTE EMPRESA

ANALISTA DE RECURSOS HUMANOS

Publicado: 2025-01-09 17:36:20

Requisitos

Sexo: Hombres y Mujeres

Edad: 19 a 45 años

Profesión: Diversificado con estudios intermedios - avanzados de piscología industrial ó administración de empresas.

Experiencia: Idealmente 1 año en puestos similares

Horario de trabajo: Hábil

Lugar de Trabajo Quetzaltenango

Habilidad para pasar procesos de pre-selección y selección, entrevistras.

Habilidad en documentación de personal de nuevo ingreso

Habilidad para entrega de reportes.

Iniciativa propia

Pasión por el trabajo en equipo


Habilidad en documentación de personal de nuevo ingreso
Habilidad para entrega de reportes.
Iniciativa propia
Pasión por el trabajo en equipo
Salario:
Q 5,000.00 Mensual

 

APLICA AQUÍ: https://www.linkedin.com/jobs/view/3988395029/?alternateChannel=search&refId=y4QdeFYq51Jevv%2FgDzli%2BQ%3D%3D&trackingId=Lg18ValuZe7QsYsMEhyL5A%3D%3D&trk=d_flagship3_search_srp_jobs 

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POSTULAR
HERALDO EMPLEO

TECHNICAL SUPPORT REPRESENTATIVE-GRAVEYARD SHIFT

Publicado: 2025-01-09 17:33:23

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl.

Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day.

A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored!

Your future at Kyndryl

This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills And Experience

  • Knowledge of Windows, Mac operating systems
  • Support help desk knowledge
  • Troubleshooting and problem-solving skills
  • Customer support knowledge
  • Active listener with flexibility to modify approach and adapt to customer needs

Preferred Skills And Experience

  • 0 to 6 months of experience working with Windows, Mac operating systems
  • Troubleshooting and problem-solving expertise
  • Support help desk experience
  • Customer support experience
  • Experience modifying approaches and adapting to customer needs

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

 

APPLY HERE: https://kyndryl.wd5.myworkdayjobs.com/KyndrylProfessionalCareers/job/Heredia-Costa-Rica/Technical-Support-Representative_R-27727-1?source=REC_APPLICANT_SOURCE_LinkedIn 

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POSTULAR
KYNDRYL

CUSTOMER CARE REPRESENTATIVE

Publicado: 2025-01-09 17:28:18

Job Description

Welcome to TaxGoddess.com, the most vibrant professional services firm on the planet! We're all about providing top-notch solutions to our clients and having a blast while doing it. Our Global team is in hot pursuit of the right Customer Care Representative with a keen analytical mind and a passion for work to help us reach new heights. Creativity knows no boundaries within our organization, and the next mind-blowing idea might just spring from you! Don't let this opportunity pass you by! Learn more below!

Seeking a detail-oriented, flexible, and motivated individual for our fast-paced team of experts. At our firm, we highly value those who demonstrate a deep commitment to their work, possess an insatiable curiosity, and continuously seek knowledge. Strong communication and active listening skills are vital to excel with us. Take the leap and become part of our dynamic team today!

We offer competitive pay in line with Mexican industry standards.

Resumes in English only will be considered.

We are looking for:

Someone who has a sparkling personality and is Smart as a Whip is a Customer Care Rep. Strong work ethic, drive to assist, confidence in front of clients, and ability to work independently. Attendance and punctuality are both paramount, as well as a professional demeanor, and excellent customer service skills.

Responsibilities:

  • Know the client inside and out. You need to be the primary rep, know the clients' personality, likes / dislikes, and how they prefer to work with our team. It will be your job to be the Primary point of contact for any clients over any questions, requests, needs, absolutely anything that they need they will reach out to you first.
  • Note that each representative within our company typically have a maximum of 20-40 clients to depending on client size and complexity.
  • These clients, once assigned, do not change unless issues arise.
  • You will be expected to handle requests not only at the outset of the request but also throughout the process of the entire team (the whole company) managing the request.
  • This includes: initial contact, follow-up with the team, final delivery to the client, and the ability to handle any client concerns
  • There is deep training provided on this, under the wing of a Sr. Rep, and no new representative is typically allowed to deal with clients until after the 90 days of this deep training is complete.
  • Manage and lead Zoom calls and meetings with clients. You are the “host” and must manage the client and team during these meetings (guide the conversation through any agenda and ensure all participants get their questions answered).
  • Ensure accurate and timely processing of client requests, including updating client information in the CRM systems (Slack and Insightly primarily).
  • Collaborate with team members to address client concerns and escalate complex issues to the appropriate department.
  • As taxes and finances can be a tough subject for some clients, you will be expected and trained to deal with confusion, upset clients, and tough situations, technical knowledge in our arena, and you will be expected to manage any crisis situation with charm and grace.
  • Maintain confidentiality of client information and adhere to industry regulations and standards.
  • Provide administrative support to partners and staff, including scheduling meetings, preparing documents, and managing correspondence.
  • Assist with special projects and initiatives as assigned by management.
  • Help other departments when needed (if needed) and any other responsibilities as assigned
  • The pivotal part of this role is to ensure that the “Customer Care Specialist” thrives for the team and the Manager/HOD

Qualifications:

  • Native-level proficiency in English
  • Minimum 5 years of previous experience in a customer service or client-facing role, preferably in a professional services environment.
  • Strong communication skills, both verbal and written, with the ability to communicate complex information clearly and effectively.
  • Excellent interpersonal skills and the ability to build rapport with clients and colleagues.
  • Detail-oriented with strong organizational and multitasking abilities.
  • Proficiency in Google Suite
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Knowledge of basic accounting principles and tax regulations is a plus.

Tools/Systems/Applications:

Slack

Insightly

Zoom

Google Suite

System requirements :

  • This offer requires the use of your own device.
  • Internet Speed: At least 10mbps
  • CPU: Core i5 (8th generation minimum) or i7 (8th generation minimum)RAM: Minimum of 16GB
  • Storage: Minimum 256GB SSD or 500GB HDD
  • Operating System: Windows 11 Pro - We’ll assist with installation.
  • Audio: A good quality headset preferably equipped with noise cancellation
  • Video: A laptop/pc with a webcam or a good-quality webcam

To ensure the security of our firm, we can only consider candidates who have a Windows operating machine. Having Windows Pro would be a significant advantage. If you are a Mac user and wish to apply, please note that you will need to acquire a Windows operating machine once you are accepted to perform the job with us.

A few perks to consider once hired include:

  • Permanent Work from home.
  • We offer consistent and reliable work hours, and therefore compensation, sought after by most freelancers and independent contractors. A full-time position with us requires work at a minimum of 40 to 50 hours per week.
  • This opportunity provides great USA exposure for finance enthusiasts or those curious about this field.
  • Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets to perform a broader range of work. We ensure no one is left behind.
  • Equal Staff Opportunity. No company politics.
  • Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
  • Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it. This allows the opportunity to interact with people from a wide variety of global cultures.
  • Work-life balance. We conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
  • We strive to streamline our systems & processes. We provide incentives based on performance and novel ideas implemented.
  • Staff Referral Bonus Program: A $200 incentive for every qualified candidate who stays with us for more than 90 days.

Working Hours:

  • Our USA business hours include MANDATORY overlap for this position of 8:00 am to 5:00 pm Arizona time.
  • Billable teams ( Bookkeepers, Tax preparers, Customer care, and admins ) expect to work at least 50 hours per week during tax season, and weekends could be required.
  • We need someone available for on-call emergencies (outside of normal working hours. Only when needed).

Our Culture And Benefits

  • We offer a full-time contract with consistent and reliable work hours. This leads to consistent compensation, which is sought after by most freelancers and independent contractors.
  • USA exposure working under a Top 1% ranked CPA for tax strategy.
  • Paid training. Training isn't just necessary to our company, it is vital. We ensure that our staff develops skill sets that allow them to perform a broader range of work.
  • Equal Staff Opportunity. No company politics.
  • Our company embodies a culture of appreciation. We don't take for granted our teams’ fantastic work.
  • Collaborative environment: Our team integrates 13 divisions of expertise. We ensure staff can give help and get help when they need it.
  • Work-life balance: We provide a flexible working schedule and conduct games, movie nights, fun activities & events to bring the team closer together and ensure a close culture is created & maintained.
  • We strive to streamline our systems & processes. We provide incentives based on performance and the novel ideas that have been implemented.
  • Staff Referral Bonus Program.

APPLY HERE: https://app.usebraintrust.com/jobs/14640/?utm_channel=jobboard&gh_src=06bf3def4us&utm_source=linkedin 

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POSTULAR
BRAINTRUST

ASISTENTE OPERATIVO DE PRODUCTOS FINANCIEROS (BACK OFFICE)

Publicado: 2025-01-09 17:24:25

Requisitos

  • Bachiller Educación Media o Estudiante de la Carrera de Administración de Empresas
  • Experiencia más de 1 año en Reporteria (Se realizara prueba de Excel)
  • Experiencia en soporte de agentes de Call Center
  • Conocimiento deseable sobre la operativa de productos financieros

Beneficios

  • Salario Fijo
  • Asociación Solidarista
  • Estabilidad Laboral

Condiciones

  • Contrato por tiempo indefinido
  • Modalidad: Presencial
  • Ubicación: Pavas
  • Horario: Lunes a Viernes 8:00 a.m. - 5:30 p.m.

 

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4118969473/?alternateChannel=search&refId=EmYuoLb0DeOlvxzI4mWuKA%3D%3D&trackingId=TjbSoVDdVslwmVJxSX0Aug%3D%3D 

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POSTULAR
BANPROCESOS

CUSTOMER SERVICE AGENT

Publicado: 2025-01-09 17:22:46

GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

You Will Be Responsible For

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

Ideal Profile

  • Analytical and critical thinking
  • Strong oral and written communication abilities.
  • Advanced English Level
  • Teamwork oriented
  • Strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Strong computer navigation skills and PC Knowledge
  • Quiet and distraction-free environment to work
  • Problem-solving
  • Possess self-motivation to achieve and exceed goals
  • Immediate availability preferred.

What's on Offer?

  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Flexible working options

 

APPLY HERE: https://gsp011.snaphunt.com/job/2JCS88HHQF-PA-151?source=linkedin 

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POSTULAR
GSP SERVICES

CUSTOMER SERVICE AGENT (HYBRID & WORK FROM OFFICE)

Publicado: 2025-01-09 17:19:54

As a Customer Service Agent, You Will

Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated accurately.

Key Responsibilities

  • Help customers with complaints and questions, give customers information about products and services
  • Ensure to deliver BGO and client metrics and expectations on a regular basis.
  • Ensure customer satisfaction and provide professional customer support
  • Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client specific, and corporate guidelines
  • Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer’s account information
  • Champion company core values and other company programs
  • Other duties as assigned

Requirements

  • Previous experience in Customer Service is preferred
  • English Proficiency of CEFR B2 / 85% or better
  • Successful completion of high school education is preferred
  • We offer both Work from Office and Hybrid work modules - to be considered you must be able to work from our office. Who doesn't like a beautiful, new office with a fun work environment and free coffee?

About You

  • Enjoy talking to people on the phone, and have excellent listening and communication skills, both written and oral
  • Ability to connect with customers with empathy and offer helpful solutions
  • A desire to grow and drive your career forward

Why work with us?

  • Monthly salary $900 to $950 USD, with the potential to earn up to $250 USD in monthly bonus
  • Performance Bonus
  • Birthday day off (paid)
  • Marriage Leave (3 days paid)
  • Bereavement Leave (3 days paid)
  • Free counseling sessions
  • Point-to-point transportation
  • Annual merit increase
  • Asociacion solidarista
  • Dental Benefit
  • SmartFit Partnership
  • Employee Discount Hub (Discounts in restaurant, hotels and flights)
  • Free parking for all employees
  • An amazing work culture where you can learn and grow
  • Opportunities for internal growth within the company

About Us

Bill Gosling Outsourcing provides a career opportunity in Customer Service, with various shifts and full-time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

Where are we located?

We are located in the beautiful Centro Corporativo El Cafetal in La Ribera de Belén, Heredia beside the Marriott Hotel.

 

APPLY HERE: https://jobs.nexushr.tech/bill-gosling-outsourcing-r0rbsaau/customer-service-agent-hybrid-and-work-from-office-213090/?ref=aHR0cHM6Ly93d3cubGlua2VkaW4uY29tLw== 

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BILL GOSLING OUTSOURCING

SALES SUPPORT SPECIALIST

Publicado: 2025-01-07 20:13:21

Are you a self-starter with a knack for organization and a natural ability to connect with people? We’re looking for a Sales Support Specialist to join our team and play a key role in supporting our sales operations and ongoing growth—ensuring accurate data management, efficient order processing, and exceptional customer experience. If you’re meticulous, proactive, and ready to grow with us, this role offers a chance to make a direct impact, sharpen your skills, and thrive in a team-oriented environment. Strong interpersonal skills and a genuine enjoyment of building relationships are essential. If you’re eager to take ownership, problem-solve proactively, and collaborate with a supportive team, we’d love to hear from you!

 

*IMPORTANT APPLICATION NOTES:*

  • Resumes must be submitted in English. Resumes submitted in other languages will not be considered.
  • Location Requirement: You must be located in a time zone no more than 2 hours different from Central time (Austin) or Eastern time (Boston).
  • You must be a native or bilingual English speaker (C1 - C2 level).
  • If you'd like to move your application to the head of the pack, email a short video (sharing something you’re passionate about that we wouldn’t learn from your resume) along with your resume in English to hireme@plumdirectmarketing.com. Be sure to mention your name and where you’re located in your video!

 

What You’ll Be Doing:

1. Client Engagement & Communication

  • Engage with potential clients over the phone, proactively making cold calls to introduce our services and generate leads for the sales team.
  • Maintain a professional, positive demeanor while establishing initial contact with prospects.

2. Order Preparation & Print Review

  • Review print mail pieces before orders are finalized, ensuring accuracy and high attention to detail.
  • Collaborate with internal teams to process orders, working with software and third-party providers (e.g., custom demographic lists, landing pages, etc.) to meet deadlines.

3. Lead Generation & Marketing Support

  • Develop and launch marketing campaigns to attract new leads (e.g., creating and scheduling emails via Mailchimp, running Facebook/Meta ads).
  • Brainstorm with the sales team to optimize current strategies and identify fresh campaign ideas.
  • Manage contact and lead lists, ensuring consistent messaging and timely follow-up.

4. Lead Reservations & Data Management

  • Submit and maintain lead reservations in the reservation system for client campaigns.
  • Update and manage client mail lists, keeping data clean and up to date for future orders.
  • Maintain detailed records in HubSpot CRM, performing routine audits to ensure data integrity.

5. Process Improvement & Initiative

  • Proactively identify ways to streamline workflows and enhance the overall customer experience.
  • Tackle additional administrative tasks as needed, demonstrating flexibility and a willingness to take on new challenges.

 

What We’re Looking For:

  • English Proficiency: C1–C2
  • Proactive, Self-Motivated Mindset: You take ownership of your work and constantly look for ways to help the team succeed.
  • Exceptional Interpersonal Skills: You’re positive, professional, and comfortable calling new contacts to introduce our services and building authentic relationships.
  • Strong Communication Skills: Your written and verbal abilities (including grammar and proofreading) are top-notch.
  • Attention to Detail: You catch the small things others might miss, ensuring accuracy in everything you do.
  • Multi-Tasking Ability: You can juggle multiple responsibilities in a fast-paced environment and meet deadlines effectively.
  • Customer Satisfaction and Customer Service skills.
  • Bachelor's degree in Business Administration or related field is a plus.
  • Experience in the marketing or sales industry.

 

Technical Experience:

  • Microsoft Office Expertise: Especially Excel—you’ll manage spreadsheets, reports, and documentation with confidence.
  • Experience with HubSpot CRM (or a comparable tool) is preferred; if not, you’re eager to learn.
  • Mailchimp and Facebook/Meta Ads Experience: Familiarity with email marketing platforms and social ad campaigns will help you hit the ground running.

 

Why You’ll Love Working With Us:

  • Competitive Salary: Starting monthly base salary of $750 - $950 USD (DOE)
  • + potential for COMMISSION based on sales and lead generation
  • Generous Paid Time Off: Start with 15 days per year—growing with your tenure—so you can rest, recharge, and stay balanced.
  • Paid Holidays: U.S. holidays
  • Casual Work Atmosphere: Enjoy a relaxed, friendly environment that promotes creativity and open communication, built on integrity, transparency, and autonomy.
  • Varied Role: From administrative tasks to marketing campaigns, you’ll develop a diverse skill set and stay engaged.
  • Ownership & Autonomy: We support our team members to take initiative and run with their best ideas.

 

Show Us Your Personality:

Want to stand out from the crowd? Skip right to our screening stage by sharing a short video about something you’re passionate about that we wouldn’t learn from your resume. Email your video along with your resume in English to hireme@plumdirectmarketing.com. It’s a great way for us to see your personality and get a feel for how you might fit in with our team. If videos aren't your thing, don’t stress too much about it — just be yourself!

 

Working Hours:

8:00 AM - 5:00 PM Eastern Standard Time

 

About Plum:

We're a leading direct mail marketing company, celebrated for our rich legacy of serving a national client base of financial and insurance professionals. We boost client acquisition, amplify brand visibility, and maximize ROI through multi-channel marketing solutions. As a family-owned and operated business, we're committed to personalized service, innovation, and fostering lasting fruitful partnerships. We take a consultative approach in partnering with clients from diverse industries, including financial, legal, dental, healthcare, real estate, and beyond. We guide small business owners and entrepreneurs through targeted lead generation and strategic marketing campaigns for sustainable growth.

 

APPLY HERE: https://www.linkedin.com/jobs/view/4109991309/?eBP=CwEAAAGUQlzNlG-zZrJFgc9JEAw2_IxBCLM8aMgjqpjsqF1OC4TDS2e8lOJQ7MYU2c__eCC5teY2ILFrHJcHleJICUwohjVK-7a8C2AjUIuttNzOM84DaizGKMUuF7r6eWt5SlTA6nntiZRMDIrZ8pfRhX-vC7AL4P2DUKIaa1arzWb9K9eZ_0j0AifXSRkKx4pxEXPFDneWokmN5xlXtqq039MxqNh2XGehphnhyYbPD7XUa8ewNeRnAutnnaFAQ6pVD4gt3DJV6QHYrVRY7byB7Ty1nBp8mjcUE7KQ3imv2PTTgZe2Vc8rAHs1HFmb_3V-ufoZbEqZDv3sWHq9uiDXXLd6q48AiovGhEfeqbU3_UIbHTAiDBtwZ02FfDZBh_fTdeVqXPOOsLztS9S7heBSuFpIwDF06vmlfyo5zWhsP2cjK_MIaHKfulcwpPbeYRRQyRO8ZhPDjjrIONoPDgYjOU2GGzSYV9JALJZnFhMLT9pVnHoULZb-rpE_GWW9_hc&refId=6LDUGXRUCBLtGO6HF6xE1Q%3D%3D&trackingId=N6YNiNrrcCRc7tGb4zpnHQ%3D%3D&trk=flagship3_search_srp_jobs 

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PLUM DIRECT MARKETING

IT HELP DESK AGENT

Publicado: 2025-01-07 20:11:29

Launchpad, a people-first technology company, is a leader in North America´s rapidly growing tech sector. Through two solutions, Launchpad supports its clients with digital transformation:

  • PaasportTM, our iPaaS solution, streamlines software integration and automates workflows.
  • Nearshore Staff Augmentation, our managed IT staffing service, connects top IT talent across various geographical regions, bringing industry expertise to leading clients.

Based in Vancouver, Canada, our operational footprint spans across North and South America, with a second headquarters in Santiago, Chile.

In 2023, our unwavering dedication to innovation garnered recognition as a Deloitte Technology Fast 50™ Program Company. Our clientele boasts industry leaders such as Walmart, GM, TIME Magazine, Salesforce, Tableau, Splunk, Bolt.com, Freedom House, and more.

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then we’d love to hear from you.

We are seeking a dedicated and skilled Help Desk Tier 1 Agent to join our team. In this role, you will provide first-line technical support to internal users, ensuring quick resolution of hardware, software, and networking issues. The ideal candidate will demonstrate exceptional communication skills, technical expertise, and a proactive approach to problem-solving.

Responsibilities

  • Act as the first point of contact for all technical support inquiries via phone, email, chat or specific Help Desk tools.
  • Diagnose and resolve complex technical issues related to hardware, software, devices, drivers, connectivity, and in-house applications.
  • Escalate unresolved issues to inhouse Tier 2 / Tier 3 support teams with clear documentation of troubleshooting steps.
  • Maintain accurate records of all support interactions and resolutions in the ticketing system.
  • Utilize knowledge bases, manuals, and established processes to address and resolve user issues effectively – IT Glue.
  • Collaborate with internal teams to identify recurring issues and recommend solutions.
  • Multi Factor Authentication setup for new user
  • Onboarding and Offboarding users using PowerShell script.
  • Maintain and install the standard image for corporate devices.
  • Setting up iPhones / iPads
  • Help maintain internal IT documentation in IT Glue.
  • Work with other IT teams, such as Infrastructure, Security or database administrators, to resolve issues

Requirements

  • Proven experience of 2 to 3 years in a Tier 1 IT Support role or similar.
  • Strong understanding of Active Directory
  • Hardware (laptop, desktop, iPhone, iPad, printers, peripherals) and software troubleshooting.
  • Networking basics and connectivity issues.
  • Microsoft Application Suite (e.g., Outlook, Teams, Word, Excel).
  • Familiarity with ticketing systems and remote support tools (e.g., Zendesk, Jira, Freshdesk).
  • PowerShell knowledge
  • Security experience a plus
  • Admin center: SharePoint, O365, TEAMS, Exchange
  • Exceptional communication skills in English.
  • Strong problem-solving and multitasking abilities.
  • Empathy and patience in addressing user concerns.
  • Bilingual English proficiency
  • Availability for rotational shifts and/or on - call support

Preferred Qualifications

  • Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator are a plus.
  • Experience supporting internal clients in a corporate environment.

Why work for Launchpad?

  • 100% remote
  • People first culture
  • Excellent compensation in US Dollars
  • Hardware setup for working from home
  • Work with global teams and prominent brands based in North America, Europe, and Asia
  • Training allowances
  • Personal time off (PTO) for vacations, study leave, personal time, etc.
  • ...and more!

At Launchpad, we genuinely care about our people as individuals. If you are looking for a team that values growth, drive, and passion for your craft, if you’re seeking a place to achieve your goals and dreams with fairness and integrity, then you are the future of Launchpad. Launchpad is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are respected and treated equally.

Are you ready to elevate your career at Launchpad? We want to hear your story! Contact us today. 

 

APPLY HERE: https://job-boards.greenhouse.io/launchpadtechnologiesinc/jobs/4423040006?gh_src=68a768c26us 

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