CUSTOMER SERVICE ADVISOR
Job Title:
Customer Service Advisor
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Job Type: Full-Time
Location: Managua
WHAT’S IN IT FOR YOU?
- A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
- Endless career opportunities and clear paths for career development
- A competitive salary
- Inclusive perks and benefits such as life insurance, meal subsidy
- Opportunity for monthly performance incentives
- Enjoy our onsite Break Rooms, onsite clinic and more
What You Want Matters To Us
Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.
No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors
This role is the perfect opportunity for someone considering a career in Customer Service in various industries
WHAT WOULD YOU BRING TO OUR TEAM?
Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.
TO BECOME A PART OF OUR TEAM:
- High School Diploma
- Police Record Updated
- Resume
CALL US HOME:
If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Learn more:
Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.
Location:
Nicaragua- Managua
Language Requirements:
Time Type:
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
MYHR LIVE SUPPORT ADVISOR [S], MHLS
Description
At Amazon, we believe that every day is still Day One. We are striving to be Earth's Best Employer and to get there, we need exceptionally talented, bright, and driven people. Amazon’s MyHR Live Support team is seeking customer-focused professionals who thrive in a dynamic contact center environment.
Do you excel at real-time communication, problem-solving, and delivering exceptional customer service? The MyHR Live Support Team operates a state-of-the-art contact center, caring for 1.5 million Amazonians worldwide by assisting them with their HR needs. Our organization delivers best-in-class HR support to Amazon employees, applicants, and candidates globally. We specialize in topics related to time-off, employee relocations, offboarding processes, employment verification, benefits, bereavement support, and comprehensive pay and compensation services.
As an HR Contact Center Professional, you will be at the forefront of our customer service operations, primarily handling live phone calls and/or chats. You are someone who is skilled at building positive relationships with employees through empathetic and effective communication. You are approachable and able to handle sensitive situations with tact and diplomacy in real-time. You pride yourself on maintaining high ethical standards and confidentiality when dealing with sensitive employee information, conflicts of interest, and compliance issues.
You thrive in a fast-paced contact center environment, using your critical thinking and fact-finding skills to resolve issues efficiently. You excel at managing multiple tasks, priorities, and deadlines while maintaining a high level of customer satisfaction. You are adaptable and open to change, quickly adjusting to new policies, technologies, and industry trends.
Key job responsibilities
Responsibilities
Amazon’s MyHR Live Support team is comprised of HR Contact Center Professionals supporting Amazon employees globally within multiple languages, with services 24 hours a day, 7 days a week in some countries. As a MyHR Live Support Advisor, your primary responsibilities will be:
- Handle a high volume of live contacts, primarily through phone calls and potentially chats, taking ownership in ensuring each interaction is resolved with a high degree of problem-solving and customer obsession.
- Resolve inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
- Build customer trust through empathetic, personalized conversations by assessing and adjusting resolution plans to each employee's changing needs during live interactions.
- Respond promptly to employees' urgent issues, ensuring the right communication and documentation occurs, even when information is limited.
- Use high judgment, critical thinking, and rationale to balance process adherence with employees' needs, analyzing and deciding on resolutions for their requests in real-time.
- Consistently consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies.
- Maintain high performance metrics in areas such as contact handling time, first-contact resolution, and customer satisfaction scores.
- Adhere to set schedules, including timed breaks and lunches, to ensure consistent coverage and support for our 24/7 contact center operations.
- Demonstrate flexibility in working various shifts, including evenings, weekends, and overnight shifts, to support our global workforce across different time zones.
This role requires excellent multitasking abilities, strong verbal and written communication skills, and the ability to thrive in a fast-paced contact center environment. If you're passionate about delivering exceptional customer service through live interactions and are ready to make a difference in people's lives, we want to hear from you!
Basic Qualifications
- 2+ years’ experience in customer service.
- Fluent communication and writing skills in English (+85%).
- Schedule flexibility (we support a 24x7 operations).
- 20MB download and 4MB upload internet speed availability.
- High School Diploma
Preferred Qualifications
- 3-4+ years of contact center or equivalent experience.
- Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities.
- Experience in providing consultation and guidance on human resources, benefits, or complex employee matters.
- Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development.
- Experience dealing with customers and exceptional use of empathy skills.
- Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
DATA ENTRY SPECIALIST
At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
Data Entry Specialist at BairesDev
We are looking for Data Entry profiles to join our Talent Acquisition Team and participate in different projects made up of multicultural teams distributed throughout the world. This person must be proactive, detail-oriented, and demonstrate excellent analytical abilities as well as teamwork and multitasking skills. This is an excellent opportunity for professionals looking to advance their careers at one of the industry's fastest-growing companies!
What You Will Do:
- Support the Recruiting area in the identification and initial contact of potential candidates for our searches.
- Propose new alternatives to identify candidates.
- Identify opportunities for improvement in the area's current processes.
- Manage the notices in the different job portals with which we work and evaluate the candidates that apply to them.
- Identify and analyze professional profiles in job portals for the different searches we have open.
Here’s what we are looking for:
- Proactivity and the ability to work in a team.
- Paying close attention to detail in daily tasks.
- At least one year of previous work experience (a plus).
- Advanced English level.
How we do make your work (and your life) easier:
- 100% remote work (from anywhere).
- Excellent compensation in USD or your local currency if preferred
- Hardware and software setup for you to work from home.
- Flexible hours: create your own schedule.
- Paid parental leaves, vacations, and national holidays.
- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
Apply now and become part of a global team where your unique talents can truly thrive!
KEY CUSTOMER DEVELOPMENT MANAGER
No Relocation Assistance Offered
Job Number #164142 - Managua, Managua, Nicaragua
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
About The Role
In today's dynamic environment, it is an exciting time to be a part of the Customer Development team at Colgate Palmolive. Our highly energetic and focused Customer Team is dedicated to driving growth for our company in this ever-changing landscape.
As the Key Customer Development Manager for key distributors, you will have responsibility to deliver sales objectives on volume, spending and retail execution while also running the P&L. You will be formulating and performing a strategic plan to ensure you reach maximum volume, profitability and customer service. You'll develop plans to deliver designated account strategies and foster a mindset with your colleagues to build solutions where everyone wins and efficiency of investments increase. You will demonstrate consumer insights associated with strong Colgate brand equities to drive incremental growth and strengthen the customer investment strategy so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights.
Main Responsibilities:
- Be the primary contact between Colgate Palmolive and the client and Negotiate the annual commercial plan with key client with the objective of profitable growth.
- Prepare, negotiate and implement JBP, marketing and promotional campaigns to drive demand.
- Communicate plans to field team for in-store support.
- Visit stores to better understand implementation challenges to optimize future approaches.
- Help facilitate and lead functional commercial organization meetings to align priorities and secure execution of all initiatives.
- Carry out analysis of the information related to the client's performance to detect weekly opportunities by category, and communicate internally and externally.
- Monitor service levels (inventories) and take corrective actions as needed and take opportunities for commercial actions.
- Ensure the implementation of the plans at the points of sale, through visits to the field (20% of the time).
- Develop and ensure the accurate sale management process and policies.
- Optimize Key Account budget and all resources available
- Evaluate and understand each customer's strategy applying data and analytics to supervise sales, distribution and campaign performance, trends, insights and opportunities for growth. Understand customer strategy, policies and procedures and future plans as well as their digital tools, assets and organization.
Basic Qualifications:
- Bachelor's Degree or equivalent experience in Business Administration, Marketing, Industrial Engineering or related fields.
- At least +4 years of experience in sales/commercial area
- At least +3 years of adjacent experiences in consumer goods industry
- At least +1 year experience managing key accounts in modern trade
- English proficiency (At least 75% of understanding)
- Financial knowledge and Analysis of data
- Experience managing SAP (Preferable)
- Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs).
- Availability to travel up to 75% of the time
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
APPLY HERE: https://jobs.colgate.com/job/Managua-Key-Customer-Development-Manager-MN/1237459800/?feedId=173900
TECHNICAL SUPPORT REPRESENTATIVE
Job Title
Technical Support Representative
Job Title: Technical Support Representative
Position type: Permanent
Location: San Jose, Costa Rica
Job family: Customer Support
Summary Of The Role
The Customer Support Analyst team are subject matter experts on our industry leading hospitality solutions who provide advanced level of support to customers and front-line support team members.
In This Role You’ll
- Provide efficient and prompt customer service, technical support and follow-up on customer requests, in adherence with Customer Support case and phone handling policies and procedures.
- Identify issues and source the necessary information to perform analysis and conduct investigations on cases to identify root and causes.
- Provide escalation support to internal and external customers as assigned.
- Actively contribute to identifying problems and opportunities for application and process improvement.
- Collaborate with Escalation Specialist and align with other verticals to support customer situations.
- Develop and maintain advanced user and technical skills on targeted Amadeus Hospitality products and related tools, as well as a functional knowledge of the hotel industry.
- Participate in the development and advancement of targeted Amadeus Hospitality products, including process documents, as well as participating in user acceptance testing to validate functionality and client/support accuracy.
- Ensure efficient and qualitative case handling by following the defined support process and tools.
- Work in line with, and in support of, existing help desk processes and defined service levels.
- Work effectively within and across departmental teams and peer groups, developing and maintaining collaborative partnerships, including responsibility to document and transfer cases to Tier 3 and/or Level 2/3 technical teams for advanced investigation.
About The Ideal Candidate
- Works autonomously within defined processes and procedures or methodologies, takes standard decisions and may support the development of solutions to complex problems of a recurring nature.
- Receives instruction, guidance and direction from more senior level roles or manager, with regular monitoring on the status of the assignments.
- Education: Tertiary qualifications (or equivalent) in a relevant discipline from a college of University.
- Relevant Work Experience: Two to four years of experience within a customer service/help desk environment, supporting software products or related technical training/experience as well as hospitality experience is required.
- Business Understanding:
- Hospitality industry knowledge.
- Equal amount of technical experience and customer service experience.
- Strong customer service, problem solving, time management and team building skills are essential.
- Analytical thinking.
- Exceptional verbal and written communication skills.
- Highly motivated with demonstrated ability to work in both a team environment and independently.
Skills
- Computing: High level of computer technical aptitude, Microsoft operating systems, networks and Salesforce.
- Language Skills: Proficient in English with additional language requirements based on geographic region.
- Specific Knowledge: Hospitality industry knowledge is required.
- Other: Basic server maintenance and SQL experience are a plus.
What We Can Offer You
- Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
- Work hybrid.
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
- Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.
Working at Amadeus, you will find
COMMUNITY ENGAGEMENT ANALYST
At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.
Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.
When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.
Community Engagement Analyst at BairesDev
As a Community Engagement Analyst at BairesDev, you will support the Client Solutions team in fostering local engagement activities and driving market expansion through our Representatives' networks. You will play a key role in identifying events, supporting remote engagement, and helping build a robust framework for consistent community outreach.
What You Will Do:
- Source and recommend local engagement events to strengthen our Representatives' professional networks.
- Provide remote support for hosting and managing community events across various regions.
- Maintain and update weekly reports and control spreadsheets to track engagement progress.
- Document best practices and uncover new opportunities for enhancing community engagement.
- Create and maintain templates for repetitive tasks and activities to ensure efficient processes.
What We Are Looking For:
- 3+ years of experience as a Community Manager.
- 1+ years of experience managing events.
- 1+ years of experience in sales or customer success.
- Excellent organization and time-management skills.
- Strong written and verbal communication skills.
- Academic background in Executive Assistance, Marketing, Public Relations, or Social Communication.
- Upper-Intermediate English level or higher.
How We Make Your Work (and Life) Easier:
- 100% remote work from anywhere.
- Competitive compensation in USD or your preferred local currency.
- Flexible hours to create your own schedule.
- Paid parental leave, vacations, and national holidays.
- An innovative and multicultural work environment where you can learn from the global Top 1% of tech talent.
- A supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.
Join BairesDev and be part of a global team that’s driving meaningful engagement in local communities.
CUSTOMER SERVICE REPRESENTATIVE- PART TIME- EVENINGS/WEEKEND
We are hiring for part-time customer service representatives. This is an eight-week contract and you must be able to work:
Mon-Thurs 6 PM – 11 PM EST (two 15-minute breaks and 30-minute lunch) and Saturday 12 PM – 6 PM EST (30-minute lunch).
Ÿ Must have your own PC computer to workon (cannot have MAC, Chrome, Lenex, etc.).
Ÿ Must have a USB headset (no wireless) and a dual monitor set up to be successful in the role.
Description
Ÿ Handle outbound calls within an acceptable time period in a courteous and professional manner.
Ÿ Good computer skills.
Ÿ Strong ability to grasp material and concepts quickly and effectively.
Ÿ Effectively and professionally resolve shareholder concerns.
Ÿ Update database in an accurate and timely manner after each call.
Ÿ Keep up to date on Campaign specifics.
Ÿ Meet all targets for Productivity, Quality, Attendance, and Code of Conduct.
Ÿ May also be assigned to handle inbound calls – respond to inbound calls within an acceptable time period in a courteous and professional manner.
Ÿ May be assigned to handle ‘Toplist’ inbound & outbound calling (contacting shareholders with large investments).
Ÿ Escalate complaints and issues to Supervisor when necessary.
Ÿ Keep the management team informed of customer feedback.
Ÿ May be assigned to assist with quality(monitor and pull calls, etc.) as a ‘peer monitor’.
Ÿ May be assigned to handle routine administrative tasks for operations, training or quality.
Ÿ May be assigned to respond via email or telephone, to inquiries received via email or internet.
Ÿ May be assigned to handle “compliance’ or ‘escalated’ inquiries.
Qualifications
Ÿ 6 months+ experience of Customer Service, Data Entry, etc.
Ÿ Ability to read, write, and speak English.
Ÿ Ability to follow a script word for word for 6-8 hours/day.
Ÿ Internet speed requirements include 50 download and 10 upload.
Ÿ Ability to take or place a high volumeof calls per day. The goal is to handle 30 calls/hour using an auto dialer or call flow. This can include a lot of times leaving a voicemail. On average, the team leaves 11,000 voicemails per day.
Pay And Benefits
The pay range for this position is $20.00 - $20.00
Requirements
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position will be accepting applications until Jan 31, 2025.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
CLIENT OPERATIONS ADMINISTRATOR – SPANISH SPEAKING
Client Operations Administrator – Spanish Speaking
Plano, TX | Hybrid (2–3 days per week in-office)
Are you detail-oriented, process-driven, and fluent in business-level Spanish? Join Collinson, a global leader in loyalty and travel benefits, as we continue to shape the future of customer engagement for some of the world’s biggest brands.
In this hybrid role, you’ll work 2–3 days a week in our Plano, TX office while supporting key client operations for a major financial institution. You’ll ensure the smooth delivery of day-to-day activities and exceptional service as part of a dynamic global team.
Why Join Us?
- Collaborate with leading brands like Visa, Mastercard, and British Airways.
- Thrive in a culture that values innovation, teamwork, and giving back to our communities.
- Enjoy opportunities for growth within a global organization with 28 offices worldwide.
What You’ll Do:
- Oversee daily client operational tasks, ensuring seamless execution.
- Communicate with clients and internal teams to provide exceptional support.
- Create and maintain accurate operational procedures.
- Coordinate client onboarding, program setup, and end-to-end testing.
- Manage disputes and voucher requirements, ensuring timely resolution.
- Prepare and deliver monthly client reports in line with service standards.
What You’ll Need:
- Fluent, business-level Spanish (spoken and written) – essential!
- Outstanding attention to detail and strong organizational skills.
- Proficiency in MS Office tools (Word, Excel, PowerPoint).
- Ability to multitask, prioritize, and meet deadlines effectively.
- Problem-solving skills with a structured and methodical approach.
- Excellent verbal, written, and interpersonal communication skills.
- College degree or equivalent experience.
Ready to Make an Impact?
If you’re passionate about delivering exceptional client service, value flexibility, and want to grow with a global leader, we want to hear from you. Apply today and help us shape the future of loyalty and engagement!
You can look forward to a competitive salary and benefit plan including but not limited to:
- 100% employer paid medical, dental, life & LTD insurance for employees
- 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
- Supplemental Insurance including STD, additional Life
- Priority Pass Membership
- Global Mentoring Program
- Wellness Programs
- Lifestyle Benefits
Collinson is an equal opportunity employer and welcomes differences in all their forms including: color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ushr@collinsongroup.com
APPLY HERE: https://www.collinsongrouptalent.com/jobs/5287636-client-operations-administrator-spanish-speaking
CLIENT SUCCESS TEAM OPERATIONS COORDINATOR
OUR HIRING PROCESS:
- We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
- We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
- At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
- From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy
Are you driven by the desire to deliver exceptional client experiences and thrive in a dynamic environment? At INFUSE, we're seeking a passionate Client Success Team Operations Coordinator (Remote) to join our team, where your efforts directly contribute to our clients' satisfaction and our company's success. The Floating Backup will be expected to handle regular reporting, communicate campaign performance, and step in to help with other tasks as needed to maintain smooth operations while our team members are out of the office. This role is designed to be flexible, adapting to periods when additional support is needed.
Key Responsibilities:
- Campaign Management & Execution: Assist in building, launching, and optimizing campaigns. Ensure campaigns are executed smoothly and troubleshoot any issues that arise during team member absences.
- Client Communication: Act as the primary point of contact for clients in the absence of team members. You will be responsible for providing updates on lead delivery status, addressing client questions, and ensuring clients are informed about the ongoing performance of their campaigns.
- Internal Team Collaboration: Work closely with internal teams to ensure that campaigns are running on track. Communicate any updates, changes, or issues promptly, and keep team members aligned on the goals, progress, and adjustments needed during a team members absence.
- Quality Control: Perform quality checks on client facing deliverables to ensure they meet the company and client standards before being delivered. Ensure accuracy and high-quality execution in all materials.
- Reporting & Updates: Maintain communication with both clients and internal teams regarding campaign performance. Ensure timely delivery of reports and status updates, addressing any potential issues before they become problems.
- Additional Support: Provide additional assistance as needed, including data entry, updating internal platforms, managing calendars, or other related tasks that may arise during team absences.
ENGLISH / SPANISH LANGUAGE INTERPRETERS
Kelly® Professional & Industrial has open opportunities for remote Language Interpreters
We are currently looking for skilled Spanish Bilingual Interpreters that are available to work from home and interpret high volume inbound calls.
Details Of The Position
- Work from Home (Must reside in the United States)
- $15 an hour – Long term contract
- 3 Weeks of Paid Training (remote)
- Helping others in your community connect in meaningful work
- Perks and options for benefits
- Video Interpreting will occur as well (in the future and with additional training)
A Typical Day In This Position Might Look Like
- Handling telephone calls on demand in a quiet home office
- Help translate Spanish/English conversations for a wide range of industries including Healthcare, Government, Insurance Financial, Travel & Hospitality and government entities
- Translating Spanish/English conversations that may be simple, complex, or technical
Ideal Candidates Will Be
- Fluent in both Spanish and English
- Able to work a minimum of 27 hours a week
- Saturday & Monday shifts are required
- Manual dexterity to type or write notes
- Previous experience not required
- Education or work experience in teaching or translation considered an asset
- Comfortable being on camera as Interpreting in video calls will be a mandatory occurrence in this position
Remote Technical Requirements
- The use of your personal cell phone, tablet or laptop
- High speed Internet connection for work related electronic communication.
- Dry Erase Marker Board
- A dedicated workspace
What happens next: Once you apply, your application will proceed to next steps with an interview if your skills and experience look like a good fit. Please note only eligible applications will be contacted.
At Kelly, helping you discover what’s next in your career is what we strive for. If you feel this position may be a good fit and your skillsets are a suitable match for this position, please apply now. Let’s start the next step in your career today!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Why Kelly®?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
CUSTOMER SALES & SERVICE REP I – BILINGUAL PREFERRED (ENGLISH/SPANISH)
Company Overview
SiteOne associates are customer obsessed, always safe, continuously improving, and having fun! Whether you are experienced in the green industry, a professional looking for a career change, or a new graduate or veteran transitioning into the workforce, we are confident you will find opportunity and reward with SiteOne.
SiteOne Landscape Supply is the largest and only national wholesale distributor of landscaping products in the United States and Canada. With over 700 branches across the U.S. and Canada, we offer a comprehensive selection of products including: irrigation supplies, fertilizer and control products, nursery goods, hardscapes, landscape lighting, drainage and erosion control products, tools, and other landscaping accessories and supplies.
Position Overview
Our Bilingual Customer Sales & Service Representatives (CSSRs) are knowledgeable, energetic and consistently deliver the best overall customer experience. To succeed in this role, you need to be passionate and customer obsessed while serving commercial and residential consumers in the green industry.
What You’ll Do
- Demonstrate exceptional customer service to all SiteOne customers
- Cultivate and manage strong relationships with customers
- Assist customers with their questions and needs, either in person, via the phone or through online ordering
- Pull and prepare inventory orders for customer pick up or delivery
- Proactively identify and capitalize on opportunities to grow sales with current and potential customers
- Partner with branch leadership to understand and implement new technologies and ways of working to help positively impact business performance
- Assist with merchandising product, managing inventory, and other store tasks while maintaining a safe working environment.
Skills We Are Seeking
- Minimum of 1 year experience in a retail or wholesale setting, preferred
- Excellent customer service skills
- Bilingual Proficiency - candidates who are conversational in English/Spanish are preferred
- Green industry experience or knowledge of landscape, nursery, or irrigation product a plus
- Ready and willing to learn and adopt new technologies and ways of working
- Ability to think quickly and make sound decisions
- Inventory management experience helpful
- Must be able to lift a minimum of 50 pounds
- High school diploma or equivalent preferred
Perks
- Weekly Paychecks with DailyPay available!
- Competitive Compensation
- Medical, Dental and Vision plans
- Paid Time Off, Paid Holidays
- 401k with company match
- Tuition Reimbursement
- Lucrative Associate Referral Program
- Company Apparel and Work Boot Vouchers
- Opportunity for Advancement
- Paid Training and Business Certifications Available
- Free Counseling Services/Employee Assistance Program
- Life Insurance and Short- and Long-Term Disability Insurance
- Product Discounts
- Most Branches never work Sundays!
Expected Pay Range $24-28 P/H
APPLY HERE: https://careers.siteone.com/jobs/21224?lang=en-us&iis=Job+board&iisn=LinkedIn
REMOTE CUSTOMER RELATIONSHIP REPRESENTATIVE
Miller Family Agency strives to provide our sales force with the most innovative marketing and lead programs, while offering the highest quality products and services to our clients.
Job Summary:
This will be a work from home position that will call warm leads, set appointments, and meet over the phone with the clients. Our warm lead system puts you in front of qualified buyers. NO COLD CALLING. The right fit for this position is someone who is confident, coachable and not afraid to work hard.
What we’re looking for:
- Must reside in the USA.
- Looking for a business partner who is committed to helping families achieve their goals.
- Proven success in sales is preferred, but we are willing to train the right candidate
- Develop and calculate suitable plans based on clients' needs
- Life and Health Insurance License (will assist with obtaining one)
Benefits:
*Health, Dental, Vision, Life, Retirement
*Flexible Schedule - Full time or part time
*Training and mentorship by our most experienced/qualified leaders
*The ability to be your own boss and run a business
*The opportunity to build an agency from day one
*Know that what you do impacts families in a positive way*
Schedule an interview today: https://millerfamilyagencycm3.gr8.com
CUSTOMER SERVICE ASSOCIATE
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work , we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here .
Job Title: Customer Service Associate
Location: Retail Grocery Location
Position Overview
The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
- Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
- Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
- Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
- Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
- Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
- Maintain confidentiality of information.
- Put up discarded or returned merchandise.
- Perform cashier associate duties, as necessary.
- Perform pricing duties, as necessary.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned.
Qualifications
Minimum
- Must be 18 years of age.
- High school diploma or equivalency.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
- Possess a proficient working knowledge of office, front end systems and equipment.
- Possess proficient computer skills.
- Possess demonstrated skills in the ability to perform and deliver customer service expectations.
- Demonstrate good organizational skills.
- High standard of integrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
- Must complete service training within sixty (60) days of position start date.
CULTIVATION AGENT - VEG/PROP
COMPANY OVERVIEW
Cresco Labs is one of the largest public, vertically integrated, multistate operators in the cannabis industry. Our portfolio of in-house cultivated and manufactured brands features some of the highest quality, most awarded and most popular cannabis products in America. With dozens of locations nationwide, our owned and operated Sunnyside® dispensaries provide a welcoming, positive, judgement-free place to shop for anyone at any point on their cannabis journey.
Founded in 2013, Cresco Labs' mission is to normalize and professionalize cannabis through our passionate employees. As stewards of the cannabis industry, our teams are constantly focused on supporting the needs of our fellow colleagues, consumers, customers, and communities alike. With a focus on Social Equity and Educational Development, our SEEDTM initiative ensures that our company reflects the communities in which we serve, ensuring equal opportunity for all to have the knowledge and resources to work in and own businesses in cannabis.
At Cresco Labs, we aim to revolutionize and lead the nation's cannabis industry with a focus on quality and consistency of product, and to bring legitimacy to the industry with the highest level of integrity and professionalism.
If you're interested in joining our mission, click the below links to join our team today!
MISSION STATEMENT
At Cresco, we aim to lead the nation's cannabis industry with a focus on regulatory compliance, product consistency, and customer satisfaction. Our operations bring legitimacy to the cannabis industry by acting with the highest level of integrity, strictly adhering to regulations, and promoting the clinical efficacy of cannabis. As Cresco grows, we will operate with the same level of professionalism and precision in each new market we move in to.
SCHEDULE
Monday to Friday, 8:00am - 4:30pm
JOB SUMMARY
Cresco Labs is seeking a Cultivation Agent to join our facility. The Cultivation Agent is responsible for providing on-site cultivation for one or more medical cannabis gardens. Completion of tasks assigned by the Cultivation Team Lead to monitor and maintain plant production and health. Maintain quality control measures to ensure high quality product. Maintain organization, cleanliness and efficiency of production area. Main duties will entail carrying out day-to-day plant care including watering, pruning, harvesting and trimming. Must monitor and maintain plant production and quality control measures in accordance with the commonwealth and standards set by Cresco Labs.
CORE JOB DUTIES
Plant Care:
- Ensure plant health by pruning, topping, trimming, according to Cresco Labs policy, as well as any other tasks required.
- Moving plants in an orderly, time efficient manner from one area of the cultivation facility to another
- Transplanting smaller plants into bigger pots
- Harvesting Plants in an orderly time efficient manner
- Bucking wet or dry plants after harvest
Facility Cleaning:
- Perform all assigned duties required to ensure a clean and safe cultivation facility, including the safe disposal of waste.
- Responsible for the cleanliness of all cultivation equipment and tools including light reflectors, containers, mixing tools, application tools, and ventilation equipment.
Reports and Documentation:
- Assist the Cultivation Manager with tracking plants from birth to harvest by ensuring proper and accurate documentation for applicable activities.
- Ensure accurate documentation of all plant tracking numbers, lot numbers, and all other applicable information.
REQUIRED EXPERIENCE, EDUCATION AND SKILLS
- Two years experience in general production, preferably a regulated field producing for human consumption. Or, any satisfactory combination of experience and training which clearly demonstrates the ability to perform the above-described duties.
- Effective time-management skills and ability to multi-task
- Ability to perform the job duties in indoor and greenhouse climates of varying weather conditions.
- Ability to work in a fast-paced, changing and challenging environment.
- Requires work around plant material, which could include exposure to plant pollen and/or dust.
- Requires ability to sit, stand, kneel, and/or do repetitive actions with your hands for long periods of time.
- Requires ability to lift up to 50 lbs to torso level.
BENEFITS
Cresco Labs is proud to offer eligible employees a robust offering of benefits including, major medical, dental and vision insurance, a 401(K)-match program, FSA/HSA programs, LTD/STD options, life insurance and AD&D. We also offer eligible employees paid holidays and paid time off. Other rewards may include annual discretionary bonuses, stock options as well as participation in our employee discount program. Benefits eligibility for permanent positions may vary by full-time or part-time roles, location, or position.
In accordance with any local and state compensation laws, the compensation listed is the current estimated range for the position. Final offer details and future compensation may be determined by multiple factors including but not limited to, geographic location, market compensation data, skills, experience, and other relevant factors. For questions about this please discuss with your recruiter during the interview process.
Pay Range
$18—$18 USD
ADDITIONAL REQUIREMENTS
- Must be 21 years of age or older to apply
- Must comply with all legal or company regulations for working in the industry
Cresco Labs is an Equal Opportunity Employer and all applicants will be considered without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
California Consumer Privacy Act ("CCPA") Notice to Applicants:
Please read the California Employee Privacy Notice ("CA Privacy Notice") regarding Sunnyside* and its affiliate Cresco Labs' policies pertaining to the collection, use, and disclosure of personal information. This CA Privacy Notice supplements the information contained in the Sunnyside* Privacy Policy and applies to California resident employees and job applicants. Applicants with disabilities may access this notice in an alternative format by contacting CCPAnotice@crescolabs.com
Reporting a Scam:
Cresco Labs is aware of fictitious employment offers being circulated from various sources. Many of these schemes consist of an alleged offer of employment with Cresco Labs with the intention of gaining personal information, including payment and/or banking information. Be aware that fraudulent job offers and correspondence may appear legitimate: they may feature a Cresco Labs logo, they may appear to originate from an official-looking email address or web site, or they may be sent by individuals purporting to represent Cresco Labs or an entity which includes the word Cresco Labs in its name.
Please note that Cresco Labs does not ask for payment or personal banking information as a condition of employment. Any personal information is requested for payroll or state badging purposes only. Applications can be securely submitted through our career's pages.
We are working diligently to block this from happening. Beware if an offer of employment looks too good to be true. Never divulge personal and banking information or send money if you are unsure of the authenticity of an email or other communication in the name of Cresco Labs.
If you are in doubt, please contact us at Report-a-spam@crescolabs.com with questions.
APPLY HERE: https://job-boards.greenhouse.io/crescolabs/jobs/7824000002?gh_src=ebb3f9d82us
SEAFOOD ASSOCIATE
Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work , we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here .
Job Title: Seafood Associate
Location: Retail Grocery Location
Position Overview
The seafood associate is responsible for increasing customer confidence and loyalty by providing courteous and prompt service, consistent operating conditions and a friendly atmosphere.
Primary Responsibilities & Accountabilities
- Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
- Offer product suggestions when appropriate.
- Stock and rotate department products to ensure freshness and date control; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
- Operate department equipment and tools.
- Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
- Notify management of team member theft, customer shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
- Perform other job-related duties as assigned
Qualifications
Minimum
- Must be 18 years of age.
- Ability to read, write and speak English proficiently.
- Ability to understand and follow English instructions.
- Authorization to work in the United States or the ability to obtain the same.
- Successful completion of pre-employment drug testing and background check.
Preferred
- High standard of intergrity and reliability.
Required Behaviors
- Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
- Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
- Business-driven showing passion for the business, delivering results consistently.
- Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
- People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
- Compliance with all company policies and procedures.
APPLY HERE: https://retail-segrocers.icims.com/jobs/154728/seafood-associate/job?mode=apply&iis=LinkedIn
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Acerca del empleo
One of Insight Global’s Motor Vehicle Manufacturing clients is seeking a Customer Service Representative to join their team in Chicago Heights, IL. This role involves assisting with general administrative duties while multi-tasking in hectic and stressful situations while providing exceptional customer service to internal and external customers. In addition, the CSR will be the face of the company through face to face and vocal interactions with all levels of customers which range from the general public to high level managers of organizations. This role is fully onsite, Monday-Friday.
Compensation: $18/hr- $20/hr
Day to day:
- Receive and process payments.
- Update lot (vehicle) notes in the system.
- Answer multi-line telephone in a professional manner.
- Face to face customer interaction.
- Use company resources to gather information and offer solutions to meet customer needs.
- Contact clients to obtain vehicle pick-up information.
- File documents according to criteria.
- Process mail incoming and outgoing per criteria.
- Read and interpret various reports and documents.
- Proper completion of sale documents.
Requirements:
- 1-2 years of office customer service experience
- Bilingual (Spanish & English)
- Exceptional customer service skills and attitude
- Excellent written and verbal skills
- Proficient with office equipment
- Attention to detail
- Problem-solving
- Computer proficiency - MS Suite
- Typing speed 45WPM
- Professional appearance
- Ability to multi-task in a fast-paced environment
Join us in delivering outstanding service to our clients while growing your career as a Customer Service Representative!
REPRESENTANTE DE VENTAS Y SERVICIO AL CLIENTE
Organización Ramirez está buscando un representante de ventas para unirse a nuestro equipo en nuestra oficina de California. Esta persona buscará activamente y atraerá a posibles clientes para vender nuestros productos y/o servicios.
El candidato ideal está orientado a resultados, tiene hambre de adquisición de clientes y es apasionado por contribuir al crecimiento de los ingresos.
Responsabilidades:
- Demostrar, promocionar y vender los productos y servicios de Organización Ramirez - Presentar estratégicamente las funcionalidades y las proposiciones de valor clave a los clientes potenciales
- Desarrollar y fomentar relaciones - Mantener una comunicación cercana con los prospectos para cerrar ventas y promover la retención de clientes
- Cumplir y superar objetivos - Lograr metas individuales y de equipo mensuales y trimestrales para la adquisición de nuevos clientes
- Rastrear el progreso y los resultados - Registrar las interacciones con los prospectos y rastrear el cumplimiento de objetivos en el sistema CRM
- Investigar y entender el mercado objetivo - Mantenerse al tanto de las tendencias de la industria, las mejores prácticas y las oportunidades de mercado generales de la Organización Ramirez
Requisitos:
- 1-2 años de experiencia vendiendo un producto o servicio
- Título universitario o equivalente
- Necesita ser ciudadano estadounidense o tener un permiso válido para trabajar en los EE.UU. (Documento de Autorización de Empleo o EAD)
- Excelente capacidad para gestionar y construir relaciones
- Capacidad demostrada para cumplir y superar metas de adquisición
- Habilidades avanzadas en comunicación, ventas y negociación
- Impulso implacable por entender y satisfacer las necesidades de los clientes potenciales
- Familiaridad con sistemas CRM y Microsoft Office Suite
Acerca de Organización Ramirez:
Organización Ramirez es una organización de ventas dedicada a proteger a cada niño y servir a todas las personas trabajadoras.
Nuestros empleados disfrutan de una cultura laboral que promueve la diversidad.
Beneficios de Organización Ramirez incluyen:
- Horario flexible con pago semanal: Entendemos la importancia del equilibrio entre el trabajo y la vida personal, y ofrecemos un horario flexible que se adapta a tus necesidades. También recibirás un pago semanal con una estructura generosa de bonificaciones semanales y mensuales, asegurando la estabilidad financiera
- Posición 100% remota: ¡Disfruta de la comodidad y conveniencia de trabajar desde tu propia casa o en cualquier otro lugar que prefieras!
- Capacitación semanal liderada por los principales líderes: Creemos en el desarrollo personal y profesional continuo. Con capacitaciones semanales dirigidas por los principales líderes, tendrás la oportunidad de mejorar tus habilidades y crecer dentro de nuestra organización
- Seguro de vida: Valoramos el bienestar de nuestros empleados y ofrecemos cobertura de seguro de vida para apoyar su seguridad
- Reembolso de seguro médico: ¡Tu salud también nos importa! Proveemos reembolso de seguro médico para asegurar que estés bien cuidado
Los empleados también pueden aprovechar la posibilidad de trabajar de forma remota.
CUSTOMER SERVICE REPRESENTATIVE
Job Title: Customer Service Representative
Location: Pembroke Pines, FL
Job-Type: Direct Hire
Referral Fee: +/- $750
Employment Eligibility: Gravity can only consider US Citizens or Green Card Holders at this time.
Position Overview
Gravity is seeking a Customer Service Representative who will support customers in resolving issues by answering questions, routing calls to the appropriate department, creating tickets, and providing product and service information.
Main Duties/Responsibilities:
- Interact with customers via telephone, email, or online chat to provide support and information on assigned products or services.
- Handle customer inquiries and complaints by directing calls to the appropriate person/department (transferring calls, creating a sales lead, and/or creating a ticket).
- Troubleshoot and resolve product issues, working with account managers and technical teams.
- Ensure that proper actions are taken to address customers' problems and concerns, utilizing knowledge of specific products or services to assist or escalate as needed.
- Assist customers in effectively utilizing SAAS solutions and finding value in the services provided.
- Document and update customer records in CRM systems based on interactions to track inquiries, complaints, and comments.
- Provide information on products and services, as well as updates on returns.
- Perform other related duties as assigned.
Required Skills/Abilities:
- Ability to build rapport with clients.
- Strong organizational skills with the ability to prioritize and multitask.
- Professional and positive demeanor over the phone.
- Excellent written and verbal communication skills.
- Service-oriented with the capability to resolve customer grievances.
- Proficient computer skills and ability to learn new software.
Education and Experience:
- Previous experience in customer service and/or technical support roles.
- Technology-related experience is a plus.
- Experience with CRM systems (e.g., HubSpot, Salesforce) is a plus.
- High school diploma or equivalent required; a college degree is a plus.
- Customer service experience required.
- Experience with a related product or service preferred.
CUSTOMER SERVICE EXECUTIVE - ENGLISH AND SPANISH SPEAKING
Who We Are
Sirius Support is a fully-remote outsourcing organisation that provides customer support across a variety of technology and customer service functions.
Our founders have 40 years of combined experience building and leading teams in various fields across various industries and domains. Building Sirius Support has allowed a lifelong dream to come true: a place where development, coaching, and care of people are paramount to success.
Our Culture
No more worrying about heavy traffic conditions and looking for parking spaces to start work on time!
We create and build human connections through technology. We encourage work-life balance for our part- and full-time employees. Like, Siriusly.
We are a fun remote family that encourages diversity, inclusivity, and respect. Communication and teamwork are important to us because we rely on each other individually and collectively as one large happy family to produce top-notch results.
What makes our employees happy is a caring remote environment with regular employee engagement and development. We are competitive and strive to live by our success mantra: continuous improvements! We Define, Measure, Analyze, Improve, Control, and Repeat.
Who You Are
If you resonate with what you have read so far, this is who we are looking for:
You believe in enjoying what you do for work and you are good at your job. You are a committed, adaptable, technology savvy, and self-motivated individual with a good sense of humour. You enjoy working in a fast-paced and people-centric environment that drives high performance and positive behaviours. You enjoy learning as well as sharing knowledge and teaching others. You are proactive and take the initiative for continuous improvements.
You want to change the traditional ways of working by using more technology from your home.
What We Offer
It is an opportunity to work at one of the few truly global, truly remote work organisations, and to learn from highly-skilled people with a focus on developing our employees through coaching and mentoring.
You will be exposed to multi-disciplinary areas and have hands-on experience with exposure to a variety of work. You will be a part of team and group meetings daily and weekly, as well as daily and weekly coaching sessions.
You will always know where you stand, and you will receive feedback and coaching to help you learn and improve.
What The Role Does
You will primarily work on:
- Tickets sent in via the ticketing system
- Inbound technical support phone calls from customers
You Will Need To
- Have prior experience in Customer or Technical Support in a high volume, high quality environment
- Think fast on your feet
- Be agile in approach
- Be concise and precise
- Type quickly and well
- Have a go-getter attitude and proactive approach
- Be willing to work on rotating shifts where needed
To Be Eligible To Apply, You Will Need
- A stable internet connection of at least 10 Mbps up and down.
- A laptop or desktop, PC or Mac or Linux based operating system, dual core processor with at least 8GB or RAM.
- A webcam and headset.
- A quiet place to work.
- A go-getter attitude and a willingness to learn and teach.
- Intermediate to advanced skills in MS Excel and Sheets.
- Excellent command of English language - comprehension, spoken and written.
APPLY HERE: https://sirius-support.breezy.hr/p/0364f2cf41f101-customer-service-executive-english-and-spanish-speaking
CUSTOMER SUCCESS MANAGER (SPANISH SPEAKING)
BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment for outcomes that drive your business forward.
At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.
BlueCat occupies an incredibly strategic and valuable real estate on corporate networks – the ‘first step’ taken when any device, application or service connects to a network. We literally own the intersection of digital business and cybersecurity – and that translates into incalculable opportunities for innovation and growth.
Here is what you need to know about our Customer Success team:
We are a technologically savvy and proactive team dedicated to outstanding customer experiences. We love problem solving and we take pride in being the face of BlueCat for our customers. We enjoy and thrive off of receiving feedback and having the opportunity to voice the needs of our customers to the overall organization. Think of us as BlueCat’s front line warriors!
The Customer Success Manager (CSM) is a critical client-facing resource for enterprise-level customers. He/she is charged with delivering support account management and customer advocacy. Ultimately, the mission is to ensure the customer has the most valuable experience they can with BlueCat and that BlueCat maximizes the revenue obtained. We capture the Customer’s renewal and expand their footprint with our solutions.
As the primary point of contact responsible for orchestrating all support activities (including technical support, implementation and migration), the CSM will focus on:
-Strategic and consultative relationship-building
-Proactive account management activities
-Promoting overall customer satisfaction
-Driving product usage and adoption
-Helping to resolve ongoing technical problems while working closely with the Customer’s Enterprise Support team.
The role will manage a portfolio of diverse, high profile key accounts and collaborate with a variety of teams at BlueCat to ensure customer engagement and organizational success.
Every day will bring new and exciting challenges. You will:
- Be the leading customer advocate for a portfolio of assigned customers - build solid relationships with key stakeholders (sales, professional services, customer care, etc.) in BlueCat and foster relationships with the customer for successful support.
- Contribute to broader goals and growth beyond the scope of a single customer engagement by championing customer success and account retention strategies including account health, use of the BlueCat Community and overall engagement by maintaining ownership for the customer support relationship.
- Understand the Customer’s organization and how our product and services can support them. Inspire Customers to think strategically about how our platform can support their business needs. Create opportunities to expand the footprint within the organization through close relationships with the Customer as well as the BlueCat Sales teams. You will be responsible to maintain current customer financial targets.
- Work closely with the BlueCat Account Executive who maintains overall accountability for the customer relationship. Ensure awareness of the account support plan and alignment with the Account Executive’s strategic goals for each account.
- Create and manage strategic and tactical programs designed to maximize customer satisfaction (NPS) and adoption of product through planning, delivery and management of key milestones/engagements for customers, such as system health checks delivered by the -Enterprise Support team, Product roadmap updates provided by Product Management, etc…
- Work closely with the Product and Support Teams to troubleshoot issues, track next steps, escalate where needed, and follow-up promptly to ensure customer expectations are exceeded. Lead various meetings with customers to create visibility with stakeholders for escalations, operational reviews, tactical/ strategic planning and critical issue reviews.
- Develop referenceable experiences with the customers that can be leveraged. Coordinate with sales and marketing to create the collateral associated with these experience that can be shared with other customers as well as within BlueCat.
- Assist in the ongoing improvement of the processes, definitions and tools to drive a remarkable customer experience through activities such as retrospectives, post-mortem reviews, case reviews, etc. Be the example of a culture of innovation and accountability for customer outcomes.
- Travel to client sites and industry events is expected as well as availability to your customers when they have a need.
- Work by BlueCat’s core values.
What will you bring to the team?
- You have a passion for engaging customers. You have 5+ years’ experience managing customers in an enterprise environment and are able to demonstrate excellence in customer service
- Fluent in English and Spanish
- You have an insatiable thirst for knowledge and development and the desire to grow in your role and with the company
- You are proactive; a tenacious self-starter to the core. You thrive in a fast paced and demanding environment
- You are technically savvy with a deep desire to build and support relationships and expand the product use within a customer environment
- You are an excellent communicator - you have a way with words & can connect easily with others. You possess a strong ability to explain highly technical issues to non-technical audiences
- You recognize the need for constant improvement - always looking to do things better (both personally, as part of a team and for the company) and can showcase how you have made enhancements in previous situations
- You are capable of prioritizing and allocating resources to / focus efficiently on multiple projects
If you share our enthusiasm for the future of our company and are eager to contribute to our vibrant workplace, we look forward to receiving your application! Our comprehensive benefits encompass your health, financial well-being, and overall wellness, and we are committed to providing an exceptional work environment, enriching employee programs, and fostering a remarkable company culture. At our core, we champion values such as transparency, curiosity, respect, and above all, the pursuit of enjoyment.
In addition, we offer a range of appealing perks, including:
A Professional Development Budget
Dedicated Wellness Days and Wellness Week
A Lifestyle Spending Account
An Employee Recognition Program
Join us in shaping the future of our organization, where your talent and dedication can truly thrive. We invite you to apply and become a valuable member of our team!
BlueCat is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. BlueCat will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
APPLY HERE: https://jobs.lever.co/bluecatnetworks/393d4628-5324-48c8-9b76-24f00def0605