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31 trabajos encontrados
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CUSTOMER SUPPORT

Publicado: 2025-01-09 17:53:39

Location: Remote (Work from home), Weekends OFF!

Applicants from other Latam countries are welcome to apply.

Only resumes in English will be accepted.**

 

About Us:

Learning Genie is a fast-growing SaaS EdTech company based in California. We develop leading AI-powered curriculum and assessment tools that revolutionize the teaching and learning experience in K-12 classrooms. Our innovative tools have already supported over 1 million students and 30,000+ classrooms.

 

At Learning Genie, we're building a dynamic and innovative team that thrives on creative thinking, mutual support, and a dedication to excellence. We offer cross-department learning opportunities and open paths to leadership roles for high-performing individuals.

 

If you're passionate about education and seeking a career with fast growth potential, join us in shaping the future! Learn more about us at https://www.learning-genie.com.

 

As a Technical Support / Account Manager /Customer Success at Learning Genie Inc, you'll play a crucial role in providing high-level technical assistance on our SaaS software users. Your responsibilities will extend beyond conventional support, involving collaboration with our customers to enhance their experience and address complex challenges. This position is designed for individuals with a proven track record, aiming for career progression into supervisory roles and contributing to solving intricate problems.

 

Roles & Responsibilities:

- Master our product to deliver comprehensive onboarding/training.

- Manage inbound and outbound calls with a focus on maintaining a customer satisfaction rating of 9.0 or higher.

- Identify and escalate priority issues according to customer specifications.

- Provide client support via email and phone, offering troubleshooting and solutions.

- Guide users with simple, step-by-step instructions.

- Document technical issues and solutions to provide valuable feedback to developers for product enhancement.

- Collaborate across departments for effective travel coordination and scheduling.

 

Who You Are:

- Previous Technical Support Experience (2+ years required).

- SaaS product support experience is a PLUS.

- Excellent oral and written communication skills in English.

- Strong analytical and problem-solving abilities.

- Adaptable to change and receptive to feedback.

- Prior experience in a Software Service Company is a plus.

 

Career Path:

This role is a stepping stone to an Educator Success/Account Manager position within 4-6 months for individuals who consistently demonstrate excellent results.

 

What do we offer?

  • Weekends off.
  • 40-hour working week (US time zone: 8 am - 4:30 Pacific Standard time; with 30-minute lunch)
  • Salary range between $1600 to $1900 based on experience
  • Monthly Bonus for high customer satisfaction scores. (up to $100)
  • Special project bonus (up to $250 per quarter).
  • Quick path to account managers/customer success trainers (6-12 months)
  • Hiring Bonus

APPLY HERE: https://www.linkedin.com/jobs/view/4121168162/?alternateChannel=search&refId=SY4nGBRzJItLEPpvNzUhVA%3D%3D&trackingId=T62e0toh9NDvsIHKRwf%2F1A%3D%3D&trk=d_flagship3_search_srp_jobs 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
LEARNING GENIE

CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)

Publicado: 2025-01-09 17:52:20

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.

We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .

We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.

What you'll do:

  • Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
  • Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
  • Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
  • Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.

Who you are:

  • You are comfortable working in a remote environment with reliable internet access.
  • You have proven customer support experience, ideally in the rent/lease-to-own industry.
  • You exhibit strong phone contact-handling skills and active listening.
  • You possess excellent communication and presentation skills; being bilingual is a plus.
  • You demonstrate the ability to multitask, prioritize, and manage time effectively.
  • You hold a high school diploma or equivalent; a college degree is preferred.

Compensation and Benefits:

  • Compensation: Base pay varies based on experience.
  • Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
  • Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.

Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com  and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 

APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
KAFENE

CUSTOMER SUPPORT AGENT | MULTICHANNEL

Publicado: 2025-01-09 17:48:59

Who are we?

Pronounced "You and I", UENI provides low-cost, easy solutions to help small businesses get online and grow their business. Our goal is to simplify what small businesses need to do to get more visibility, customer leads, and sales.

Please note that only candidates based in Central/South America will be considered for this position.

Working Hours: 40h/week. Monday-Friday with one working weekend every 4 weeks. 9am-6pm EST.

Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.

Responsibilities

  • Answer a variety of customer queries via different channels, including live chat, e-mail, and phone.
  • Reach sales & retention targets to ensure the customer experience is maximized.
  • Educate our growing customer base in the use of our tools and the technology that backs it up.
  • Become an expert in every aspect of our products & be a true advocate for our customers.
  • Collate and filter feedback from customers and make suggestions as to how we can improve our service and increase efficiency
  • Investigate technical issues and provide ideas for fixes.

Job Requirements

  • 2+ years in a Customer Service role responding to large volumes of emails and chats.
  • Fluency in English is a must. Candidates should exhibit advanced proficiency in both verbal and written communication, with the ability to express ideas clearly and confidently.
  • Experience in ticketing and/or live chat software is a must (Fresh Desk, Zoho Desk, Zen Desk, Happy Fox etc.)
  • Experience working remotely is an advantage
  • Strong communication skills, some of our team members are located in other offices.
  • Genuine desire to create the best customer journey possible.
  • Able to explain complex concepts in easy-to-understand language.

APPLY HERE: https://app.dover.com/apply/ueni-ltd/fd11d124-7699-4db4-8011-007ce8030f0e?rs=42706078 

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Jornada: completo Contrato: fijo Locación: remoto

PART TIME CUSTOMER CARE REPRESENTATIVE

Publicado: 2025-01-07 19:29:40

Thrive (Shopventory Inc., DBA Thrive) exists to help retailers and merchants run a healthy business by offering inventory management and reporting tools they need to make informed decisions.

The product is robust. This means trained support experts are a must. Helping retailers reach their goals is not easy, but it's what we do every day! So we're looking for generally awesome people to help us out!

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Jornada: parcial Contrato: fijo Locación: presencial
POSTULAR
THRIVE BY SHOPVENTORY

REMOTE BILINGUAL SPANISH REPRESENTATIVE

Publicado: 2025-01-07 19:25:03

Description

Our Bilingual Spanish Representative team starts between $37,000 - $40,000 per year ($17.75 an hour base wage and an additional $1 an hour in differential pays) plus bonus.

Representante Bilingüe en Español

Nuestro equipo bilingüe en español comienza entre $ 37 000 y $ 40 000 por año ($ 17,75 por hora de salario base y $ 1 adicionales por hora en salarios diferenciales) más bonificación.

What will I do as a Bilingual Spanish Representative?

Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.

Duties And Responsibilities

  • Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
  • Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
  • Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
  • Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
  • Engage in a conversation with people from all walks of life.
  • Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.

¿Qué hare como Representante Bilingüe en Español?

¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.

Deberes y responsabilidades:

  • Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
  • Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
  • Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
  • Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
  • Participe en una conversación con personas de todos los ámbitos de la vida.
  • Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.

Why Afni?

Because with us, you matter. At Afni, you are not simply an employee, you’re part of our family.

As a Bilingual Spanish Representative, you will get:

  • Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
  • Full time hours. 40-hour work week.
  • Job Stability. We’ve been in business since 1936.
  • Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
  • Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
  • Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
  • Referral Program. We have one of the most lucrative referral programs around.
  • Career Growth. Most of our senior leadership started as agents. We promote from within!
  • Annual Performance Reviews. We reward your good work with more money.

APPLY HERE: https://myjobs.adp.com/afniexternalcareers/cx/job-details?__tx_annotation=false&prc=RMPOD3&rb=LinkedIn&reqId=5001039769400 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
AFNI, INC

REMOTE CONTACT CENTER AGENT I (BILINGUAL NATIVE SPANISH & ENGLISH)

Publicado: 2025-01-07 19:23:23

Why join this team

Under general supervision, provide exceptional service to UNFCU membership and colleagues promptly and courteously within established guidelines. Build and maintain effective relationships and engage in diligent problem solving. Take responsibility for resolving members' financial inquiries. Ensure compliance with federal and state laws and regulations and UNFCU’s Code of Ethics & Business Conduct.

We are seeking highly skilled Contact Center/Customer Service Agents with expert-level Spanish language abilities and confirmed fluency in both Spanish and English. The ideal candidate will possess strong verbal and written communication skills in Spanish and be able to clearly articulate in English, ensuring seamless and professional interactions with members in both languages. Candidates will undergo a language assessment to evaluate their ability to understand, read, and write in both languages.

Schedule: Initially, the working hours will be 8:45 AM - 5:15 PM, Monday through Friday, with a rotating Saturday shift. However, please note that this schedule is subject to change based on performance and business needs after six months.

What You'll Do

  • Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors.
  • Utilize the service excellence model to become a trusted advisor and deepen member connections by identifying members’ needs and presenting the features and benefits of UNFCU’s products and services.
  • Provide internal and external member service by responding to calls, emails or chats in all inbound queues related to product information, account details, debit/credit card inquiries, establishing new accounts for existing members, etc.
  • Identify, research, and resolve member issues by providing knowledgeable and professional service. When needed, escalate concerns using appropriate channels.
  • Comply with Contact Center Key Performance Indicator (KPI) goals such as adherence to schedule, average handle time, quality scores, etc. Actively seek and implement feedback from assigned supervisor to ensure performance expectations are met.
  • Attend meetings, trainings and organizational events, as directed by management.
  • Perform additional responsibilities as assigned.


What We're Seeking

  • High School diploma, General Education Development (GED), or high school equivalent certificate. Some college coursework is preferred.
  • Minimum two years of experience in a call center environment.
  • Excellent oral and written communication skills
  • Must be service excellence driven, with a professional attitude and empathy
  • Ability to work independently and in a team environment


What Makes You Stand Out

  • Call center experience; strong customer service experience
  • Bilingual in (native) Spanish & English, and can demonstrate proficiency in both languages.

APPLY HERE: https://careers-unfcu.icims.com/jobs/1885/remote-contact-center-agent-i-%28bilingual-native-spanish-%26-english%29/login?mobile=false&width=870&height=500&bga=true&needsRedirect=false&jan1offset=-360&jun1offset=-300 

 

Who We Are

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
UNFCU

BILINGUAL CALL CENTER REPRESENTATIVE - FLORIDA

Publicado: 2025-01-07 19:21:28

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Bilingual Call Center Representative - Remote Florida at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.

Your role in our mission

  • Answers telephones and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and healthcare.
  • Develops and implements general insurance and health care policies in accordance with state and federal laws and provides expertise to investigate and adjudicate claim characteristics that do not match policy provisions.
  • Responds to provider appeals and meets with providers to resolve problems/issues. Advises provider review councils, state officials and works with organized healthcare groups and associations on various medical issues related to insurance and healthcare programs.
  • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
  • Interfaces with team members, management, and customers in reference to customer service issues. Review and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

What we're looking for

  • Bilingual proficiency in English and Spanish is required
  • 2 or more years of customer service experience in any industry
  • Knowledge of basic help desk software, computer software and Microsoft Office applications
  • Strong problem-solving skills to bring inquiries to effective resolution
  • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
  • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

What you should expect in this role

  • Call Center Hours of Operation: 7:00 AM – 6:00 PM candidate must be able to work any assigned 8 hour shift between these hours.
  • This is a remote position for candidates living in the state of Florida
  • Video cameras must be used during all interviews, as well as during the initial week of orientation.
  • Full-time (40 hours a week)
  • Most benefits start on first day of employment
  • Remote (work from home)
  • In order to effectively work as a teleworker with Gainwell, employees Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload . Greater speeds will of course provide better performance.
  • To Test your internet download and upload speed:
  • Go to Google
  • Search for Internet Speed Test or click here .

 

APPLY HERE: https://jobs.gainwelltechnologies.com/job/Any-city-Bilingual-Call-Center-Representative-Remote-Florida-FL-99999/1241990500/?utm_source=LINKEDIN&utm_medium=referrer 

 

 

The pay range for this position is $29,100 - $41,600 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
GAINWELL TECHNOLOGIES

SPANISH BILINGUAL CUSTOMER SERVICE REP (REMOTE)

Publicado: 2025-01-07 19:19:43

*This is a DIRECT HIRE position with Allied Solutions*

Ensures deliver of excellent customer service to English and Spanish callers while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism without direct supervision. Updating database with insurance for various collateral. Ensures delivery of high quality and accurate customer service while maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. This position receives inbound calls and completes outbound calls or web inquiries to insurance companies to verify insurance. Canceling of Auto CPI per procedures and lender particulars. Working Mortgage, Escrow, Commercial, Condo and Flood accounts thoroughly per procedures and to resolution. Working level 3 inbox emails.

NOTE: This is a REMOTE DIRECT HIRE position with Allied Solutions

Job Duties And Responsibilities

Inbound Calls (75%):

  • Handle incoming borrower, agent and lender calls at a professional level
  • Accurately compose written information for loan histories
  • Accurately verify, key and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels
  • Ability to follow up and resolve customer problems or issues
  • Mentor fellow co-workers as requested by supervisor
  • Report any system and related issues
  • Correctly work Mortgage, Escrow, Commercial, Condo and Flood accounts.
  • Keying escrow premium
  • Resolving difficult accounts / problem solving
  • All accounts need worked in accordance to all regulations
  • Taking ownership of account to assure further escalation does not transpire
  • Level 3 inbox emails from borrower to help rectify outstanding issues

Metrics (10%):

  • Meet set goals and assigned workload expectations for productivity
  • Meet and exceed Quality audits and metrics
  • Ability to be coached and learn from previous errors and know what is needed to improve
  • Meet monthly regarding scorecard metrics

CPI Cancel (15%):

  • Review insurance policies for compliance and lender requirements as well as cancel vehicle CPI policies
  • Assure CPI Cancel protocol/procedures are being followed
  • Quality must be maintained to minimize premium loss

Qualifications (Education, Experience, Certifications & KSA)

  • High school diploma required
  • Ability to distribute and exchange information with others
  • Strong attention to detail and organization skills required
  • Strong problem solving and analytical abilities required
  • Dependable and reliable
  • Ability to acknowledge and respect confidential information
  • Excellent telephone, written and verbal communication skills with strong customer service focus
  • Professional interaction with employees, peers and customers required
  • Ability to answers questions, correct errors and resolve discrepancies
  • Ability to learn quickly
  • Ability to remain composed and effective under pressure

APPLY HERE: https://hq.wd12.myworkdayjobs.com/Allied_External/job/Dakota-Dunes-SD/Spanish-Bilingual-Customer-Service-Rep--REMOTE-_R-009098?source=LinkedIn  

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POSTULAR
ALLIED SOLUTIONS LLC

CONTACT CENTER REPRESENTATVIE

Publicado: 2025-01-07 19:16:29

At Verisys we are passionate about improving people’s lives. This includes our customers, the patients they serve, our clients, and our team members. A Verisys Contact Center Representative represents the first impression of our organization. They set the tone for the Verisys client experience with the highest standards and purest data.

At Verisys we take tremendous pride in the quality of our data and services; the person chosen for this role will elevate and protect the credibility and integrity of the company within the health care community – patients, providers, payers and our country’s entitlement programs that cover the most vulnerable among us. In this position, you’ll have the opportunity to create and influence a proactive and positive culture as a part of a greater team – one that celebrates successes and enjoys the journey along the way.

Please note this is a remote opportunity but you "MUST" live in one of the following states to be considered: CO, FL, GA, IL, IN, KS, KY, MA, ME, MD, MO, MI, NC, OH, OK, PA, UT, TN, WI, VA

The schedule for this position is 4/10's, from 8am - 8pm EST. Shift's will be determined during the interview process.

Must have 5G high speed internet!!!

Responsibilities:

  • Provide top notch customer service in a fast-paced environment
  • Educate and assist customers and health care providers with Verisys services and data
  • Maintain high-performance metrics around quality, accuracy, as well as customer satisfaction
  • Be able to make sound decisions while keeping the customer and company in mind
  • Ability to work independently while doing what’s best for our customers
  • Involved in all aspects of customer service, including solving problems, answering questions
  • Ability to work with customers to ensure fantastic service
  • Pragmatically and effectively communicate to both internal and external customers
  • Respond promptly and efficiently to incoming requests

Requirements:

  • Ability to create and deliver the best customer experience possible
  • Excellent verbal and written communication skills
  • The ability to work in a fast-paced environment while being organized and using your time efficiently
  • Empathy to customer concerns and ability to display sincere desire to find a resolution
  • Ability to meet strict attendance guidelines
  • Excellent written and verbal communication skills
  • Ability to adjust between technical and functional to meet audience comprehension
  • Strong critical thinking skills with the ability to work through and understand the details to arrive at solutions
  • Highly organized, with ability to multitask to meet or exceed deadlines in a fast-paced, changing environment
  • Uncompromised approach to meet/exceed requirements

Would love to see:

  • Experience in Healthcare or related industry
  • Call center experience
  • Bilingual Spanish/English

Awesome Benefits:

  • $17 per hour
  • Amazing medical, dental, and vision plans
  • Generous Paid Time Off
  • 11 Company Paid Holidays per year
  • Short-Term and Long-term Disability & company paid Life Insurance
  • 401(k) Plan with generous Company Match (100% vesting from day 1)
  • Tuition Reimbursement Program

 

APPLY HERE: https://ats.comparably.com/api/v1/lvr/aperturehealth/eb0a7c91-c454-4b94-8f7b-acf7ead5f3c6 

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Jornada: completo Contrato: fijo Locación: remoto
POSTULAR
VERISYS

SUPPORT SPECIALIST (GEORGIA)

Publicado: 2025-01-07 19:14:44

About Odyssey:

At Odyssey, our Mission is to enable access to high-quality education across the U.S. regardless of income. We do that by making Education Savings Accounts (ESAs) and microgrant programs accessible to parents and vendors, enabling millions of students across the country to choose their own education paths on the Odyssey platform. At Odyssey, our technology powers programs that collectively support more than 140,000 students across the US in accessing more than $400 million in state funding.

About the Role:

As a Support Associate, you will be the frontline of our customer support team, providing exceptional service to our users. You will handle customer inquiries, resolve issues, and ensure a positive experience for parents and students. This role requires strong communication skills, a customer-centric mindset, and the ability to thrive in a fast-paced environment.

What You’ll Do:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer issues and complaints, escalating complex cases as needed.
  • Provide accurate information about Odyssey’s services and programs.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with team members to improve processes and enhance the customer experience.
  • Participate in training and development opportunities to enhance your skills.
  • Meet performance targets and contribute to team goals.
  • Stay up-to-date with company policies and product knowledge.

About You:

  • Must reside in the State of Georgia
  • Zendesk experience is required
  • 1+ years of experience in a customer support role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Customer-focused with a positive attitude and professional demeanor.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer support software and tools.
  • Fluent in English; fluency in Spanish is preferred.
  • High school diploma or equivalent; additional education or certifications are a plus.

Additional Details:

  • This role is a remote position for candidates located in State of Georgia, U.S.
  • Applicants must be currently authorized to work in the United States on a full-time basis.
  • Actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.

APPLY HERE: https://www.linkedin.com/jobs/view/4117945784/?alternateChannel=search&refId=BftoCSlkmycdxIsSsmJesw%3D%3D&trackingId=Qj5fyj98aqKOZsMX%2BoKdQQ%3D%3D&trk=d_flagship3_search_srp_jobs 

 

 

Our Commitment to Diversity:

Odyssey encourages individuals from diverse backgrounds to apply. We are an equal opportunity employer, committed to a fair and consistent interview process. Please inform us in your application if you require accommodation to apply for or perform your job.

Why Odyssey:

Join us if you believe in the power of education as the single most important investment we can make as Americans today. Odyssey is well-capitalized, with venture capital from leading technology investors such as Andreessen Horowitz and Tusk Venture Partners. We are dedicated to making a massive impact in education in America.

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POSTULAR
ODYSSEY

CUSTOMER SERVICE REPRESENTATIVE - BILINGUAL

Publicado: 2025-01-02 16:05:46

Bilingual Customer Service Representative

 

Pay from $23 to $27 per hour with significant growth and earning potential!

Plus $2 Shift Differential

 

California Branch

4810 South Hellman Avenue, Ontario, CA 91762

 

Customer Service is the heartbeat of Uline! As a Bilingual Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

 

Better together! This position is on-site, and we are looking for people who share our passion.

 

Hours: 12:30 PM to 9 PM, 4 weekdays and 1 weekend day.

 

Position Responsibilities

  • Process customer orders and inquiries in a collaborative call center using world-class technology.

  • Communicate with customers over phone, email and chat.

  • Help customers navigate Uline's website and online ordering.

  • Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

 

Minimum Requirements

  • High school diploma or equivalent. Bachelor's degree preferred.

  • Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!

  • Bilingual (English / Spanish) - fluent in both verbal and written forms.

 

Benefits

  • Complete medical, dental, vision and life insurance coverage and other wellness programs.

  • 401(k) with 6% employer match. Multiple bonus programs.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

 

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center and nearby walking path.

 

About Uline

 

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

APPLY HER: https://www.uline.jobs/JobDetails?culture=en&jobid=R250219 

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ULINE

CUSTOMER SERVICE REPRESENTATIVE

Publicado: 2024-12-30 19:56:27

Acerca del empleo

Company: Leading Call Center for a Fast-Growing Hospitality Chain

 

Are you a goal-oriented individual with a passion for delivering top-notch customer service? Join our dynamic team as a Reservations Call Center Agent where you’ll be an essential part of converting inbound calls into bookings for a fast-growing budget hospitality chain.

 

Key Responsibilities:

 

  • Handle high volumes of incoming calls and convert inquiries into bookings.
  • Provide information on property locations, availability, rates, and special promotions.
  • Answer customer questions in a professional and friendly manner.
  • Work in rotating shifts, including night shifts, as our service operates 24/7.

 

Requirements:

 

  • Work from home setup with a good quality computer, high-speed internet, noise-canceling headset, and power backup.
  • Fast typing speed (minimum 40 words per minute).
  • Strong attention to detail and accuracy.
  • Ability to multi-task in a fast-paced environment.
  • Bilingual in Spanish and English (fluency in both languages is a must).
  • At least 1 year of call center experience.
  • Goal-oriented and driven to succeed.

 

Working Hours:

 

  • 8 hours per day, 6 days a week.

 

If you thrive in a fast-paced environment and meet the qualifications above, we want to hear from you!

 

Apply Now and be a part of a growing, exciting team!

 

https://www.linkedin.com/jobs/view/4109239980/?alternateChannel=search&refId=Gvhf4sE1JhAyvPWqDrCavg%3D%3D&trackingId=eXxVKXUHx6BVjJIT0GhkBQ%3D%3D&trk=d_flagship3_jobs_discovery_jymbii 

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IMPORTANTE EMPRESA

OUTBOUND SALES DEVELOPMENT REPRESENTATIVE - LATAM

Publicado: 2024-12-30 19:49:04

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Not only do we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under-represented group to apply, but we prioritize a sense of belonging. We have 4 ERGs (Women, Disability, Queer, Minorities in Tech) who meet regularly with the People team. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

At Remote, we embrace AI as a valuable tool while prioritizing human creativity and authenticity. We look forward to meeting candidates who balance innovation with genuine expertise and experience. To learn more about Remote's AI guidelines check see here.

All of our positions are fully remote. You do not have to relocate to join us!

This is not an active job opening, but a way for us to connect with talent as we plan for future opportunities. If you’re not interested in interviewing for a role that isn’t currently open, we kindly ask that you wait until an active position aligns with your career goals.

We’re always looking for exceptional talent to join us in our mission to make work accessible for everyone, everywhere. While this specific role isn’t currently open, we’re planning for strategic growth in 2025 and beyond. This posting is part of our Future Opening pipeline initiative, which helps us connect with outstanding professionals early on.

By expressing your interest in this role, you’ll have the opportunity to start a conversation with us about your expertise and learn more about Remote’s vision and goals. Being part of our Evergreen Pipeline means staying top of mind for future roles that align with your skills and experience. It’s also a chance to explore how your career goals might fit into Remote’s exciting journey of global growth. We’ll keep your information on file for 1 year and be in touch if we see a match in that time.

What This Job Can Offer You

  • An opportunity to be a part of and drive the GTM (go to market team)
  • Experience in a scale up, fast growing pre-IPO company
  • Training and exposure to the latest and most advanced prospecting tools e.g. Outreach, ZoomInfo, LeadIQ, and more


What You Bring

  • Proven business development success through effective use of core sales tools (Knowledge of Hubspot, LinkedIn Sales Navigator, Chorus is a plus)
  • Experience working as an SDR in a B2B SaaS Tech company
  • Able to negotiate skillfully, promote/sell ideas persuasively
  • Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence
  • Able to think strategically and tactically. Able to maintain a positive attitude in the face of criticism, rejection, or failure
  • Promotes a strong sense of urgency for reaching goals and key deliverables. Self Starter. proactive and brings new ideas to the team
  • Extremely self-motivated with a diligent work ethic
  • Demonstrated success in the below areas listed in key responsibilities
  • Writes and speaks fluent English
  • It's not required to have experience working remotely, but considered a plus


Key Responsibilities

  • Sourcing new sales prospects and reaching out to them to book appointments for Account Executives
  • Providing feedback to the Marketing Team regarding quality of marketing-sourced leads
  • Clearly communicating Remote's value propositions to prospects and learning about their needs to see if there’s a good fit
  • Providing support to Account Executive team as needed
  • Be responsible for educating and developing prospects leading to hand-off to sales teams
  • Create target prospects lists and penetrate key accounts
  • Cold call into prospects generated by variety of outside sources
  • Identify key players, researching and obtaining business requirements, and presenting solutions to begin sales cycle


Practicals

  • You'll report to: Manager, Outbound Sales Development AMER
  • Team: Sales - Sales Development
  • Location: For this position we welcome everyone to apply, but we will prioritize applications from the following locations as we encourage our teams to diversify; AMER Region

Application process

  • Interview with recruiter
  • Interview with hiring manager
  • Feedback


Benefits

Our full benefits & perks are explained in our handbook at remote.com/r/benefits. As a global company, each country works differently, but some benefits/perks are for all Remoters:

  • work from anywhere
  • flexible paid time off
  • flexible working hours (we are async)
  • 16 weeks paid parental leave
  • mental health support services
  • stock options
  • learning budget
  • home office budget & IT equipment
  • budget for local in-person social events or co-working spaces


How You’ll Plan Your Day (and Life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

 

https://job-boards.greenhouse.io/remotecom/jobs/6309496003 

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IMPORTANTE EMPRESA

CUSTOMER SERVICE AGENT (SPANISH)

Publicado: 2024-12-30 19:44:02

MAJORITY es una app de servicios financieros digitales que incluye una cuenta asegurada por la FDIC, una tarjeta Visa®, envío de dinero internacional, llamadas internacionales y muchos otros servicios enfocados en migrantes. Estamos creados para migrantes, por migrantes. Creemos que todos merecemos la misma oportunidad de tener éxito sin importar nuestro país de origen. Nuestra misión es proporcionar a los migrantes las herramientas necesarias para prosperar en su nuevo país.

Somos un grupo diverso de personas de más de 40 países diferentes, y estamos buscando a personas motivadas a crear productos significativos que acorten las distancias culturales y geográficas. Estamos buscando un Agente de Servicio al Cliente que hable español.

  • ¿Te apasiona cambiar al mundo?
  • ¿Buscas esa combinación única: el espíritu y la emoción de una startup con un negocio ya existente y en constante crecimiento?
  • ¿Te encanta ayudar a los demás y resolver los desafíos de los clientes?

Responsabilidades

Como miembro de nuestro equipo de Servicio al Cliente, ayudarás a nuestros clientes que hablan español por teléfono y chat desde nuestra oficina en Doral. Debes tener fluidez, tanto escrita como hablada, en español. Ten en cuenta que debes residir en Estados Unidos.

Requisitos

  • Fluidez en español
  • Conocimiento de ingles son una ventaja, pero no es necesario.
  • Experiencia previa en servicio al cliente es una ventaja, pero no necesaria.
  • Sería un gran plus si tienes experiencia en la industria de servicios financieros.
  • Excelentes habilidades de comunicación y un enfoque extremadamente orientado al servicio.
  • Capacidad para combinar el enfoque en la calidad con la eficiencia.
  • La disponibilidad para fin de semanas y disponibilidad completa.

Buscamos a Una Persona

  • Una persona trabajadora y adaptable, capaz de trabajar en un entorno dinámico y con plazos ajustados.
  • Una persona que se preocupa por los detalles y está comprometida con la excelencia.
  • Una persona que es rápida para aprender y está comprometida con el crecimiento personal y profesional.
  • Una persona que es creativa e ingeniosa para resolver problemas, y que disfruta de los desafíos.

Para este puesto, ofrecemos un salario inicial de $15 por hora + comisión y horas extras. También ofrecemos varios beneficios, que incluyen vacaciones remuneradas, días festivos flexibles, cobertura completa de salud + dental + visión, 401k con una contribución de 4% y muchos más beneficios. Somos MAJORITY. Somos internacionales, ambiciosos, amables e inclusivos. Creemos en la igualdad de oportunidades y valoramos la diversidad. No discriminamos por motivos de raza, religión, color, origen nacional, género, orientación sexual, edad, estado civil, condición de veterano o discapacidad.

 

APPLY: https://www.linkedin.com/jobs/view/4075810590/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=JYJmYFJ2S9N0umsNriG4pQ%3D%3D&trackingId=3kkAj%2FNFVNbpYl%2BjYpHXew%3D%3D&trk=flagship3_search_srp_jobs 

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MAJORITY

PLANEADOR FREELANCE DE VIAJES A TODO EL MUNDO DESDE CASA

Publicado: 2024-12-30 19:37:27

Buscamos un Planeador de Viajes en Cruceros u otros destinos, nacionales o internacionales con gusto por trabajar de manera Independiente o Freelance Remoto; altamente organizado y orientado a los detalles para unirse a nuestro equipo a tiempo parcial o total (a tu elección) , trabajando vía remota. Usted será responsable de coordinar y reservar los arreglos de viaje para sus propios clientes, utilizando nuestro sistema de reservas en línea con múltiples proveedores con acceso directo.

Sus responsabilidades incluirían hacer todos los arreglos necesarios, como buscar y reservar vuelos, transporte terrestre, alojamiento y otros servicios relacionados con los viajes.

  • También sería responsable de gestionar los gastos, realizar un seguimiento de los reembolsos y brindar apoyo a los viajeros mientras están de viaje
  • Emitir billetes de avión, vales y otros documentos de viaje
  • Proporcionar a los clientes consejos de viaje e información sobre atracciones locales
  • Responder a las consultas de los clientes y solucionar cualquier problema de viaje
  • Manténgase actualizado con noticias y desarrollos de la industria
  • Garantizar que las necesidades del cliente se satisfagan de manera oportuna y satisfactoria
  • Manténgase al día con todas las formas de pago aceptadas por la agencia
  • Trabajar con proveedores externos para asegurar los precios más bajos y ofertas especiales para los clientes
  • Garantizar la satisfacción del cliente a través de una comunicación y un seguimiento efectivos

Cualidades clave:

  • Buenas habilidades de comunicación y servicio al cliente
  • Excelentes habilidades organizativas
  • Familiaridad con los sistemas y software de reservas
  • Conocimiento de las reglas, regulaciones y requisitos aplicables de la industria
  • Atención a los deseos, dudas y necesidades de los clientes
  • Capacidad para manejar múltiples tareas y mantener la atención al detalle
  • Capacidad para tomar la iniciativa y anticipar las necesidades del cliente según sea necesario

Con esta oportunidad de negocio, tendría la flexibilidad de trabajar en su propio horario. Debe poder trabajar de forma independiente y sentirse cómodo utilizando una variedad de programas de software y trabajando de forma remota. 

 

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4112902388/?eBP=NOT_ELIGIBLE_FOR_CHARGING&refId=XcT52sWDJAlNyJlQeCIjXw%3D%3D&trackingId=7TMsE6mgAnG3rCUvLWC1BA%3D%3D&trk=flagship3_search_srp_jobs 

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ARIMA TOURS

CUSTOMER SERVICE AGENT

Publicado: 2024-12-23 18:37:19

The Role

We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

 

You will be responsible for :

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.
 
Ideal Profile
  • Analytical and critical thinking
  • Strong oral and written communication abilities.
  • Advanced English Level
  • Teamwork oriented
  • Strong attention to detail
  •   Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  •  Strong computer navigation skills and PC Knowledge
  • Quiet and distraction-free environment to work
  • Problem-solving
  • Possess self-motivation to achieve and exceed goals
  • Immediate availability preferred.
 
What's on Offer?
  • Opportunity within a company with a solid track record of performance
  • A role that offers a breadth of learning opportunities
  • Flexible working options

 

APPLY: https://gsp011.snaphunt.com/job/GPXDVX0W5K-NI-142?source=linkedin 

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GSP SERVICES

CALL CENTER REPRESENTATIVE

Publicado: 2024-12-11 16:47:20

"At L.L.Bean, we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of diversity and creating safe, inclusive spaces where everyone feels welcome—both here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive."

 

We are hiring new Call Center Representatives!

This is a permanent position with a flexible schedule.

 

Position Purpose: Takes incoming customer calls, places orders and answers questions; striving for total satisfaction with each customer.

 

We offer:

  • Extraordinary employee experience
  • Flexible schedule
  • Work from home in Costa Rica
  • Fitness subsidy
  • Education subsidy
  • Outdoor days (paid days to enjoy outdoor activities)
  • L.L.Bean products employee discount
  • Asociación solidarista
  • Life and medical insurance
  • Company doctor

About you:

  • English Level: C1 (advanced verbal and written)
  • Strong listening skills
  • Customer Service oriented (respectful, friendly, proactive, courteous, etc)
  • High attention to detail
  • Ability to make decisions quickly
  • No specific career is required
  • No experience required (Call Center experience is a plus)

About the role:

  • Responsible for answering incoming customer calls, taking orders, utilizing company policies and resources to solve customer issues, and directing calls to the managerial team when necessary.
  • Our Call Center Representatives are the first point of contact for customers’ product concerns
  • Engages with customers and is always ready to offer information on merchandise and services.

This is a CR-based position. To be considered, please be aware that you must be currently authorized to work in Costa Rica.

 

APPLY: https://llbean.wd1.myworkdayjobs.com/en-US/LLBean_Careers/job/Call-Center-Representatives_JR9026 

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IMPORTANTE EMPRESA

CUSTOMER SERVICE AGENT (BILINGUAL IN SPANISH AND ENGLISH)

Publicado: 2024-12-05 18:13:38

Kafene is a leading point-of-sale financing partner dedicated to empowering flexible ownership solutions for underserved customers nationwide. By enabling our retail partners to offer flexible lease-to-own (LTO) purchase options for prime and non-prime consumers, Kafene helps merchants grow their customer base and meet the increasing demand for furniture, appliances, electronics, tires, and other durable goods. Utilizing over 20,000 data inputs alongside cutting-edge AI and machine learning technologies, our platform creates a best-in-class experience for both merchants and customers. With over $300 million in sales since inception, we are rapidly growing and looking to expand our team.

We take pride in fostering a dynamic workplace culture that values collaboration, innovation, and mutual support. Our team of 150 is spread across our NYC headquarters, a Wilmington office, and fully remote staff nationwide. Last year, we were recognized as one of Built In's Startups to Watch and Forbes' Best Startup Employers .

We are seeking a dedicated Remote Customer Service Agent to assist our business by providing excellent Kafene quality service standards and maintaining high customer satisfaction. The Customer Service Agent will provide services to customers to help resolve requests and issues during the leasing process. The role requires the ability to be adaptable, to remain calm when customers are frustrated, and to have experience working within multiple systems at once with an attention to detail.

What you'll do:

  • Communicates with Kafene customers via telephone, and attracts potential customers by answering product and service questions. Manages customer queries, troubleshoots customer issues, processes payments and modifications, prepares correspondence, escalates complaints across several communication channels, and fulfills customer needs to ensure customer satisfaction.
  • Maintains customer accounts by verifying and recording account information. Includes updating communication logs and dispositions for all account interactions.
  • Manages large amounts of incoming calls. Places outbound calls as necessary for customer account follow-up. Meets personal/team targets and call handling quotas. Includes but not limited to contributing to the team effort by accomplishing related results as needed.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
  • Builds sustainable relationships of trust through open and interactive communication. Provides feedback to management through a designated channel to recommend potential products or services, by collecting customer information and analyzing customer needs.
  • Follows all Kafene procedures, guidelines, and policies, including implementing any changes when applicable. Provides accurate, valid, and complete information by using the right methods/tools; includes but is not limited to reading from scripts or utilizing templates when applicable.

Who you are:

  • You are comfortable working in a remote environment with reliable internet access.
  • You have proven customer support experience, ideally in the rent/lease-to-own industry.
  • You exhibit strong phone contact-handling skills and active listening.
  • You possess excellent communication and presentation skills; being bilingual is a plus.
  • You demonstrate the ability to multitask, prioritize, and manage time effectively.
  • You hold a high school diploma or equivalent; a college degree is preferred.

Compensation and Benefits:

  • Compensation: Base pay varies based on experience.
  • Healthcare Stipend: We prioritize your well-being by covering medical, dental, and vision insurance costs.
  • Paid Time Off: We value work-life balance, which is why we offer flexible paid time off starting from your first day of employment.

Kafene is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you are applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an e-mail to jobs@kafene.com and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

 

APPLY HERE: https://jobs.lever.co/kafene/58608e7f-0184-4cb6-9dc1-c7fa5c75626f/apply?source=LinkedIn 

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IMPORTANTE EMPRESA

CONTACT CENTER AGENT - WFH

Publicado: 2024-12-05 18:04:10

Company Description

Our mission is to ensure our clients have all the tools needed to ThrAIve while at the same time building world-class customer experiences.

We help our clients by identifying the main customer pain points and highlighting straight forward solutions to these focus areas. Our customized solutions increase customer satisfaction, increase customer acquisition (boost revenue), and reduce contact center cost while significantly increasing performance.

 

Role Description

This is a full-time remote role for a Contact Center Agent - WFH at letsthraive. The Contact Center Agent will be responsible for handling customer inquiries, resolving issues, and leveraging product and service sales opportunities whenever possible. The role requires excellent English skills and involves communicating effectively with customers through various channels, including phone, email, and chat. Strong negotiation skills to drive positive outcomes during interactions is required.

 

Qualifications

• Strong communication skills and customer service orientation.

• Ability to multitask, prioritize, and manage time efficiently.

• Excellent problem-solving, conflict resolution, and negotiation abilities.

• +1 year of experience in Sales or Customer Service (outbound/inbound).

• B2+ - C1 Level of English proficiency.

• Legal experience or knowledge is a PLUS.

• Computer, monitor, and headset required.

• Dedicated WFH space (quiet environment with desk and chair).

• High-speed Internet connection (hard-wired).

 

If interested please submit your application to felipe.gutierrez@letsthraive.com 

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IMPORTANTE EMPRESA

SENIOR COLD CALLER

Publicado: 2024-11-26 19:42:10

Job Title: Bilingual - Senior Cold Caller

Company: SkylightNRG

Location: Nicaragua (Work-From-Home)

Company Demographic: 60% Female, 40% Male

 

About Us:

SkylightNRG is a leading solar energy company committed to making a difference in the renewable energy industry. Our mission is to provide sustainable and affordable solar solutions to our customers, helping them save on energy costs while contributing to a greener planet.

 

Job Description:

Your job is to call through a list of leads to prequalify them for Solar Panels.

(Scripts, tools, resources and training will be provided)

 

We're only hiring the BEST applicants for a Long-Term Position

 

  • The average appointment setter makes about $1000/month after bonuses and commission.
  • Must be a cold caller to be able to get promoted to Sales Representative (Reps make $2k+/month)
  • We're looking for individuals who want to learn and grow with the company. Those who are just looking to just clock in and clock out.. this is not for you.
  • In this company you're expected to expand and grow your skills and well as build the company alongside the founder and other team members. Although this is an entry level position, there is unlimited growth potential in the company for those who are able to develop the skills required to move up.

 

You'll be given access to high value sales courses from names like Grant Cardone, Jordan Belfort, Tai Lopez, Jason Capital, and many more.

 

Requirements:

  • Able to sell and speak fluently in Spanish
  • Able to communicate with coworkers in English
  • Has cold calling experience
  • Has proven track record of success
  • Has great internet
  • Charismatic and enjoys talking to people.
  • High energy

APPLY HERE: https://www.linkedin.com/jobs/view/4072038094/?eBP=CwEAAAGTad3o_X_RukdlfnO9pKidrTZJeFRoPRw3sQu4hn_bcD1NGdJ7sDZDBWAF8I68LnMHP14-0JbKOuhDzT51J5gfXUJtoTdA5cQCJKh-KrY4pLfQOJY1ADVXzprHZLWw9b1ejOdp6WrhyWJbGhcK_UwrPp3Lizv3djvHNlx5r5RWAk5lWlQq8Xh0s8fwKiaQiSvboxwhOwnqELRHVxtuH_bEDSo5TfyQP6gMXBEihR2P1TPTHGjWQz1oasYG_WDGmzS6cZzk00f6M2FPvJIW5aTTgrSZtw7NqDoOFNalJnh0nDJWadGS6b8ohU3_WxVAbi5KxH85XnVO-lj0OVPeMxHxwPMdSL0nHEflU8a8Tt0liNUCqvyF83vh1ollwtFuPYBYYmlw29wiKNkmzNwV7czBJLafLcNg0MfIPCGPO1rwDBGwZnOiXXm0ezQVrGkuqSiGgEj24qF9AGKZ3g&refId=m6L0ZLC7WOeXytprw4Qduw%3D%3D&trackingId=xMlCP%2FBo4xvBUbQG1wS9RA%3D%3D&trk=flagship3_search_srp_jobs 

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