MANAGER TEAM FACILITIES SPECIAL PROJECTS
Under the guidance of the Senior Team Facilities Manager (USA) and Team Services Lead (Zurich) and working alongside the wider Team Services team and other tournament functional areas, the Team Special Facilities Projects Manager is responsible for coordinating the specific projects related to teams and referees for the FIFA World Cup 26 as well as the FIFA Club World Cup 2025™ in the three host countries.
THE POSITION
• taking the lead in communications with all Team Base Camp city authorities for planning and organizing open-to-public training sessions and community events for the FIFA Club World Cup 2025, if relevant, and the FIFA World Cup 26;
• overseeing the meet & greet program for teams by liaising with all Team Base Camp city authorities to assess operational plan and ensure successful project implementation on-site;
• liaising with all Team Base Camp city authorities on the catalogue of additional services and facilities for teams and their extended groups (friends and family);
• leading additional Team Services projects, such as team preparation camps and friendly matches;
• preparing various operational concepts, policies and procedures related to Team sServices and Refereeing services for the FIFA World Cup 26 and FIFA Club World Cup 2025;
• Leading the TBC Brochure including the management process for FCWC25 and FWC26
• Representing Team Facilities project at various operational meetings and other relevant activities for participating teams (including for their families and friends); and providing regular reports and carrying out other duties as assigned by the Senior Team Services Facilities Manager (USA) and Team Services Lead (Zurich);
YOUR PROFILE
• Able to manage a group of people working on the same projects and, as required, coordinate people in other functional areas to contribute to projects.
• Ability to create strong relationships with external stakeholders and maintain a high level of engagement.
• High energy levels, exceptional planning and organizational skills, strong negotiation and facilitation skills, excellent communication and presentation skills, and positive relationship management abilities.
• Capable of making decisions using problem-solving skills and exercising sound judgment to achieve results.
• Comfortable working in an international, demanding and changing environment.
• Able to work effectively as part of a team and adapt to and work well with people of other cultures and backgrounds.
Work experience
• A minimum of five years of experience in event management, ideally at the international level.
• Experience in building relationships with city authorities and understanding of USA/CAN/MEX specifics in organizing local events.
• Experience and knowledge of team facilities, venue operations, community projects is an asset.
• Proven track record in managing complex projects, including both pre-event planning and event implementation.
• Knowledge of team facilities, community events and competitions in a tournament setting, ideally from working in or at least having a thorough understanding of a football environment.
• Extensive and well-founded knowledge of event and competition operations.
Languages
• Fluency in English (oral and written); any additional language skills an asset.
Technology
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint, Teams).
MANAGER ACCESS MANAGEMENT BRIEFING & REPORTING
Reporting organisationally to the Head of Access Management, the Manager, Access Management Briefing & Reporting will be a key member of the FIFA26 Access Management team. They will be responsible for providing a range of tools and reports to assist in the planning of the FWC2026 at all stadiums. Such tools and reports will include:
• Conducting crowd modelling simulations.
• Utilising existing and previous event data to identify arrival patterns of spectators and accredited staff at the stadiums, based on client groups and stadium capacities.
• Updating plans and identifying issues as stadium overlay plans are adjusted.
• Creating usable reports for HQ, management and identified stake holders pertaining to the movement of spectators and staff during the tournament period.
Through close coordination with the Access Management Team and other Functional Area (FA), they ensure that the operations relating to the movements of persons holding an access device into and within the stadiums meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress.
The Manager, Access Management Briefing & Reporting will manage a Coordinator, Briefing & Reporting whose primary function will be to support the Manager, and conduct data deep dives, and research as necessary.
The Manager, Access Management Briefing & Reporting will be an active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period. During event time, they will be the desk lead for the ACS function in the Main Operations Centre (MOC).
THE POSITION
• Training on crowd dynamics to stake holders as required.
• Develop training materials for ACS staff, safety & security staff and volunteers.
• Planning and mapping of client group flows as they arrive at the stadium, enter through the security perimeter, and circulate around the stadium.
• Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
• Providing advice and support to wayfinding during the Last Mile.
• Creating data and intelligence formulated reports as required to assist in the safe planning of this tournament.
• Providing expert advice on crowd dynamics to other key functional areas and host city authorities.
• Liaising with Transport to provide advice on temporary public transport options at the stadiums.
YOUR PROFILE
• Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
• Qualifications in Crowd modelling and simulation.
• If experience is compensating, lower degree is welcome to apply.
• Football (soccer) crowd dynamics knowledge.
• FIFA access management knowledge is a plus.
• Effective interpersonal communication, influencing and negotiation skills.
• Strong problem solving and analytical skills.
• Stature and professional experience necessary to interact as tough partner with senior colleagues.
• Good judgement, superb integrity, maturity, and fairness in dealing with people.
Work Experience
• Minimum experience of 4 years in the sport event industry, preferably within access management, crowd safety, crowd modelling, safety and security or venue management. Experience within FIFA is an advantage.
• Wayfinding and route planning in a large stadium environment.
• Single-sport, multi-venue event experience.
• Management and leadership of a team in high pressure tournament operations.
• Demonstratable ability to manage multiple projects concurrently and under pressure.
Languages
• Fluent in English.
Technology
• Crowd simulation systems.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project, Power BI) and planning software and online collaboration tools
MANAGER FIFA COMMUNITY CUSTOMER CARE
Reporting organisationally to the Ticketing Customer Relationship Senior Manager , the Ticketing FIFA Football Community Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Football Community ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all FIFA Football Community Entities with ticketing enquiries. Focuses particularly on the delivery of effective ticketing customer care for the FIFA World Cup 2026™.
THE POSITION
- Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems)
- Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations, including regular quality assurance checks
- Perform customer care ticketing processes (back office and onsite) whenever required
- Build, manage and maintain successful relationships with all FIFA Football Community whilst resolving all issues and enquiries
- Manage and monitor the ticket quota and requests allocated to FIFA Football Community
- Issue all necessary ticketing communications and be able to translate into required languages, where applicable
- Present ticketing information and deliver training to FIFA Football Community Entities and other stakeholders both in person and online
- Plan effective communication and escalation processes and ensure implementation within the team
- Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible
- Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximize customer information and satisfaction
- Analyze and report regularly on KPIs and the effectiveness of customer care being delivered
- Pro-actively identify and report on patterns and risks, and implement processes to mitigate them
- Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc.
- Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge
- Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages
- Report on the implementation of sales strategy and ticketing requirements
- Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.
- Any other duties that may be assigned.
YOUR PROFILE
- Bachelor or master’s degree or equivalent in relevant area.
- Planning and delivery of Customer Care for corporate customers/business stakeholders (Essential)
- Leading and managing small teams (Essential)
- Excellent communication and relationship management (Essential)
- Good numeracy (Essential)
- Ticketing (Good to have)
- International Sports Events (Good to have)
- Venue and onsite operations experience for major sports event (Good to have)
- Fluent in English, spoken and written (Essential)
- Fluent, spoken and written, in any of the following: French, Spanish, German (Ideal)
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools
- CRM software for case management
- Use of Ticketing applications and tools (good to have)
OFFICE RECEPTIONIST
Reporting organisationally to the Executive Director of Workforce, the Office Receptionist will be a key member of the FIFA26 Miami Office, and work in close collaboration with the Administration team. and other key individuals responsible for delivering administration services to the Miami office for various teams.
THE POSITION
• Answer incoming calls and direct them to the appropriate person or department, or take messages as needed.
• Manage the office's main email inbox, responding to inquiries or forwarding messages to the relevant team members.
• Maintain the cleanliness and organization of the reception area, ensuring it reflects the professionalism of FIFA.
• Manage incoming and outgoing mail and packages, including sorting, distributing, and logging deliveries.
• Schedule appointments, meetings, and conference rooms for staff and visitors using electronic calendar systems.
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Monitor and maintain office supplies inventory, placing orders as needed to ensure adequate stock levels.
• Assist with basic clerical duties, including typing, drafting correspondence, and preparing documents.
• Serve as a liaison between visitors and staff, providing information and assistance as required.
• Adhere to security procedures by monitoring access to the office and issuing visitor badges as necessary.
• Collaborate with other administrative staff to ensure seamless operations and support across the organization.
• Stay informed about FIFA events, initiatives, and policies to provide accurate information to visitors and callers.
• Handle sensitive information with confidentiality and discretion, maintaining privacy and security protocols at all times.
YOUR PROFILE
• Strong organizational skills with the ability to multitask and prioritize tasks effectively, ensuring smooth operations and timely completion of duties in a dynamic work setting.
• Familiarity with office equipment and software, including phone systems, email platforms, calendar applications, and basic administrative tools, enabling efficient communication and task management.
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
EXECUTIVE ASSISTANT
THE POSITION
• Assist in organizing and managing travel logistics, including transportation and accommodations
• Manage, track, and submit expense reports.
• Coordinate and maintain calendars, scheduling, appointments, and cross functional meetings where required.
• Create, prepare and manage documentation, reports, and presentations, including but not limited to formats such as PowerPoint presentations, excel spreadsheets, and Word documents, related to the assigned Functional Areas.
• Assist with intra-and inter-departmental communications as requested or required by the assigned Functional Areas.
• Facilitate collaboration between different departments and stakeholders to ensure smooth operations.
• Handle sensitive and confidential information with utmost discretion and professionalism.
• Prepare meeting agendas, take minutes, and follow up on action items to support efficient decision-making.
• Coordinate and support tournament-related meetings, workshops, and conferences.
• Take on special projects across assigned Functional Areas as needed or requested.
YOUR PROFILE
• Minimum of 3 years of work experience in an executive assistant/administrative assistant role, preferably for the sports industry
• Strong communication skills, both oral and written
• Ability to work under pressure
• Positive attitude, patience, and persistence
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
ENCARGADO(A) MÁQUINAS VENDING (SANTIAGO)
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Propósito General: |
Responsable de la gestión de verificación de las máquinas vending con relación al estado de la máquina y de los productos, junto a la asistencia a los clientes sobre las mismas. |
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Número |
Función/Responsabilidad |
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1 |
Supervisar el funcionamiento general de las máquinas. |
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2 |
Verificar la limpieza y organización de los productos en las máquinas. |
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3 |
Asistir a los clientes que reportan incidencias en las máquinas. |
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4 |
Reportar al técnico cualquier incidencia técnica en las máquinas. |
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5 |
Entregar monedas dos días a la semana para cambio en la caja. |
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6 |
Indicar al Operador las actividades a realizar. |
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7 |
Coordinar las rutas de los operadores. |
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8 |
Supervisar la fumigación de los equipos. |
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9 |
Asistir en el almacén durante la recepción de mercancía. |
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10 |
Revisar estadísticas de productos vendidos en las máquinas. |
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11 |
Cumplir con las normas y procedimientos de la empresa. |
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12 |
Realizar otras tareas complementarias según necesidades del supervisor inmediato. |
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Otros |
Puede estar estudiando mercadeo o administración de empresas, tener conocimiento en almacén y debe poseer cualidades como liderazgo y servicio al cliente. |
| Requisitos | -Secundaria completa o equivalente; formación técnica en mantenimiento o una disciplina relacionada es un plus. -Experiencia: Experiencia de al menos 1 año en roles similares de operaciones o mantenimiento . -Licencia de conducir de carro manual |
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Horario: Lunes a Viernes de 8am a 5pm y Sábados de 8am a 12pm.
Beneficios:
-Bonificación (según ley)
-Salario de Navidad: Según lo establecido por ley
- Seguro médico privado: Cobertura 100% al titular (Plan Alpha Universal)
-Alimentos: Cobertura 67% en desayuno y almuerzo
-Plan de desarrollo: Cobertura en capacitaciones, programas
-AFP
COORDINADOR DE OPERACIONES VENDING
PROPÓSITO GENERAL
Responsable de definir y coordinar las actividades operacionales del negocio vending asegurándose de la correcta logística y funcionamiento de estas, así como tener el control de las tareas que inciden en la eficiencia del negocio. Zona Norte(Santiago-Moca).
FUNCIONES PRINCIPALES/RESPONSABILIDADES
1. Planificar logística operativa correspondiente a las zonas, integrar rutas garantizando la rentabilidad y eficiencia de la misma.
2. Asegurarse de que las políticas y controles de ejecución de la labor de personal están dentro de los (lineamientos definidos).
3. Mantener comunicación directa con servicio técnico para la integración de esta área como soporte de la operación vending, haciéndose responsable del seguimiento a los siguientes procesos.
3.1 Dar seguimiento a la instalación de nuevos equipos en clientes en función de la prioridad establecida por el área comercial.
3.2 Mantener una línea de comunicación con ST para desarrollar un flujo de la resolución de problemas técnicos, teniendo conocimiento de la incidencia, frecuencia de estas por clientes y tiempo de respuesta.
4. Responsable de garantizar el correcto manejo de inventario de los vehículos y máquinas para controlar y minimizar roturas, vencimiento y perdida de productos.
5. Dar seguimiento a los resultados financiero de la zona para establecer retiros de equipos, adiciones de clientes o equipos, así como tendencia de uso de método de pagos para facilitar las decisiones de manera oportuna.
6. Garantizar que el personal este cumpliendo con las directrices aplicadas y rutas asignadas dentro de las políticas establecidas.
7. Evaluar los resultados de los criterios de desempeño para la correcta aplicación del bono por ejecución.
8. Mantener comunicación con el Analista Vending para el requerimiento de las informaciones que necesite para cumplir con las actividades de su cargo.
9. Comunicar al Coordinador de Servicio Técnico la falla de la plataforma de pago. En caso de no solucionar la incidencia, El Coordinador de servicio contactará al suplidor de servicios de la plataforma de pagos, y mantendrá retroalimentado al Coordinador de operaciones estatus del caso para dar repuesta rápida a los problemas que se presentan con el uso de las tarjetas al consumidor en las maquinas.
10. Planificación de ruta de supervisión gestión de Operadores y Gestores de puntos de ventas por zonas (Uso Interno).
11. Salir al terreno para mantener contacto no solo con los clientes, si no también identificar puntos de mejoras con los gestores y operadores.
11.1 Visitas a puntos de ventas a de bordo de ruta con operadores y gestores.
11.2 Supervisión aleatoria de puntos de ventas para validar la gestión del Operador y Gestor.
12. Establecer planes de educación al consumidor uso de plataformas digitales de pago.
13. Definir necesidades del personal con RH para una mejor interacción con consumidores y/o clientes.
Requisitos:
- Graduado en Mercadeo, Administración de Empresas, ingeniería industrial o carreras afines
- Nivel de licenciatura
- Post grado de Gerencia u operación (no obligatoria)
- Manejo de paquete Office, (Excel y Power Point)
- Manejo de Sap (preferible no obligatoria)
- 2-3 años de experiencia en cargos similares
GERENTE DE ZONA-PUNTA CANA
PROPOSITO GENERAL
Responsable de hacer cumplir una operación eficiente y comprometida con la calidad en las tiendas asignadas a
su zona, velar por el cumplimiento de los estándares, control de costos, cumplimiento de los protocolos de
sanidad, hacer cumplir la programación de limpieza y mantener en buen estado las instalaciones y equipos.
Proyecta liderazgo, dirige y desarrolla profesionalmente a sus Gerentes y Sub-Gerentes de tienda, motivándolos,
entrenándolos y fortaleciéndolos en todas las áreas de la operación en tienda.
FUNCIONES PRINCIPALES/RESPONSABILIDADES
1. Promueve el trabajo en equipo.
2. Planificación (Establece Objetivos, medidas y actividades a corto, mediano y largo plazo)
3. Supervisa las prácticas de Gerentes y Sub-Gerentes para asegurarse de que sigan los estándares,
regulaciones, políticas y procedimientos establecidos por la empresa, brindándoles toda la asesoría y
asistencia necesaria para lograr resultados y manejar los equipos de colaboradores de manera eficiente.
4. Organiza (coordina múltiples tareas para garantizar un flujo de trabajo adecuado y cumplir con la fecha de
entrega de sus tareas asignadas).
5. Identifica áreas que necesitan mejorar, aporta ideas y soluciones para la solución.
6. Control de Costos de la zona asignada, garantizando que la variante sea menor al 2% mensual y creación del
ParStock de las tiendas asignadas a su zona.
7. Manejo de KPI para evaluar desempeño del equipo y reaccionar eficientemente.
8. Supervisa la capacitación continua de todos los miembros del equipo.
9. Coordinar actividades extraordinarias (Truck).
10. Realizar la elaboración de presupuestos de Zonas.
11. Construir talento organizacional promoviendo el desarrollo de líderes internos.
12. Brindar el asesoramiento y la asistencia necesarios para garantizar que los gerentes establezcan relaciones
comerciales con el fin de que las cafeterías sigan siendo rentables.
13. Da seguimiento a que los depósitos sean realizados diariamente.
14. Asegura que la empresa obtenga ganancias garantizando una operación eficiente, monitoreando el correcto
uso de la materia prima e incentivando el aumento de ventas.
15. Asesorar al gerente de tienda en cuanto a terminación de conflicto, llevar a cabo diciplina cuando amerite e
indicar oportunidades de mejora para los colaboradores, así como proponer capacitaciones de mejora
continua.
16. Participar en el reclutamiento de manera activa para aportar en la selección de los candidatos de las tiendas.
17. Realizar otras tareas según las necesidades de su supervisor inmediato.
18. Cumplir con las normas y procedimientos establecidos por la empresa.
19. Supervisar el cumplimiento con las normas establecidas para la manipulación e inocuidad de los alimentos.
20. Garantizar el cumplimiento de las normas y procedimientos definidos para nuestras tiendas.
Requisitos:
-Licenciatura en Administración de Empresa, Administración Hotelera, Alimentos y Bebidas o carreras afines.
-Diplomado o Maestría en A&B, Operaciones de Restaurantes o áreas afines a eventos y servicio al cliente.
-Mínimo 3 años de experiencia en área de servicio de Restaurante, Hoteles o Cafeterías.
-Experiencia en Restaurantes de Cadena.
-Conocimiento en presupuestos y manejo de capital humano.
-Conocimientos en la normatividad en materia de manipulación de alimentos y bebidas, y restaurantes.