Our Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Job Title Specialist, Implementation Job Overview: In a customer-facing environment, the jobholder is responsible for managing the technical quality of MasterCard's customers' and their processors' transaction processing host interfaces with MasterCard's processing networks. Major Accountabilities: • Validate key customers' processing host interface with MasterCard's core and auxiliary processing systems via adequate processes, documentation and test cases. Where needed, propose new customer testing process elements and additional test cases, and be part of implementation in MasterCard customer testing strategy. • Partner with implementation managers in scope of implementation projects to assure MasterCard's key customers are adhering to processing specifications and payment product rules. Where needed, act as a coordinator without additional implementation manager. • Provide processing interface validation consultancy in key markets and for key products to MasterCard's key customers and their processors, as well as to other customer implementation support stakeholders at MasterCard • Actively and proactively conduct and drive testing with key customers and their processors, in order to assure customers' processing business can be put live on MasterCard's transaction processing systems as swift as possible. Supervise testing support work of selected colleagues. • Support key customers and their processors during processing business implementation phase for all kind of issues, and drive actively solution-finding via own expertise and/or via help of other subject matter experts. • Coach newcomers and junior staff, and act as subject matter expert for multiple topics towards customers and colleagues • Provide customized training for MasterCard’s key customers and their processors, including on existing MasterCard services and products, as well as on new services and products and new product pilot launch initiatives. Education (preferred): Bachelor’s degree in information technology, computer science, exact sciences, business or equivalent work experience. Knowledge/Experience (preferred): • Good Information Technology system knowledge, including standard PC applications, software and hardware. Advanced understanding of network technology and MasterCard’s VPN. • Advanced payment transaction processing business principles knowledge • Basic understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles, along with implementation procedures. Skills/Abilities: • Strong customer IT service focused • Strong technical IT skills • Eager to learn • Willing to drive change in technical work environment • Very customer consultancy minded • Good MasterCard processing principles knowledge • Project Management • Strong teaching skills • Advanced customer communication skills • Ability to work effectively in cross-functional teams • Fluency in English/Spanish. Due to COVID-19, most of our employees are working from home. We’ve implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely. We value the safety of each member of our community because we know we’re all in this together. Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact firstname.lastname@example.org and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.