CUSTOMER SUCCESS
Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.
The Role
Role Objective
GO HIGH LEVEL EXPERIENCE IS REQUIRED.
As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.
Key Responsibilities
- Account setup
- Onboarding and training new clients to ensure they are up and running with our CRM software.
- Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
- Providing support and innovative solutions to customer queries and issues.
- Advocating for customer needs and feedback within the company.
- Developing and executing effective customer retention strategies.
- Building and nurturing strong, long-lasting client relationships.
Ideal Profile
Skills And Qualifications
- Required: Proficiency in CRM-style softwares.
- Preferred (but not mandatory): Experience with GoHighLevel.
- Required: Minimum of 5 years experience as a Customer Success Manager.
- Experience in insurance recruiting is a plus but not required.
Personal Attributes
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a knack for creative solutions.
- Empathy and the ability to connect with customers on a personal level.
- You are familiar with basic domain setup
- You are comfortable with Intercom or similar customer support tools
- You are comfortable with Asana
- You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
- You have excellent communication and interpersonal skills.
- You have working knowledge of Go High Level
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
What's on Offer?
- Work alongside & learn from best in class talent
- Opportunity within a company with a solid track record of performance
- Leadership Role
LINK: https://agentbase.snaphunt.com/job/B2KJXAOIC2-NI-142?source=linkedin
SALES DEVELOPMENT REPRESENTATIVE
Sales Development Representative
Job Summary:
We are seeking a proactive Sales Development Representative to play a crucial role in expanding our client base within the staffing industry. The ideal candidate will engage with potential clients through various channels, assess their cleaning needs, and schedule appointments for our CEO.
Key Responsibilities:
- Develop a comprehensive understanding of our services, including specialized solutions for various industries.
- Initiate outbound calls (80-150 per day)
- Utilize LinkedIn and other platforms to generate leads.
- Schedule appointments.
- Initiate follow-up communications with prospects to address any outstanding questions or concerns, nurturing leads through the sales pipeline and providing timely updates to the management team.
- Seek feedback from clients and colleagues to identify areas for improvement, actively participating in training sessions and professional development opportunities to enhance sales skills and industry knowledge.
Requirements:
- Degree in Business Administration, Marketing, or a related field.
- Previous experience in sales roles.
- Strong communication skills.
- Proven track record of meeting and exceeding sales targets in a competitive environment.
- Proficiency in CRM software and other sales tools.
- Exceptional organizational skills, with the ability to manage multiple leads and priorities effectively.
- Flexible and adaptable approach to changing client needs and market dynamics.
- Commitment to delivering exceptional customer service and building long-term client relationships.
CUSTOMER EXPERIENCE MANAGER - (HR30848DN)
Acerca del empleo
Job Title: Customer Experience Manager
Location: Remote (EST Time zone)
Salary Range: up to 1250 USD
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a proactive and customer-focused Customer Experience Manager to ensure the smooth operation of our client services and administrative processes. This role involves managing customer interactions, maintaining internal systems, and supporting the overall efficiency of the business.
Key Responsibilities:
- Manage client inquiries and provide exceptional customer service.
- Maintain and utilize company-specific software, such as CompanyCam and HousecallPro, for efficient operations.
- Assist with administrative tasks, ensuring timely and accurate record-keeping.
- Support team members with scheduling, project tracking, and client communications.
- Collaborate with management to streamline processes and improve customer experience.
Qualifications:
- Proficiency in Microsoft Office Suite and ability to quickly learn company-specific software.
- Strong written and verbal communication skills in English.
- Excellent organizational and multitasking abilities.
- Customer service experience, preferably in the construction or insulation industries.
Preferred Skills:
- Basic knowledge of the construction or insulation industries.
- Experience working with software like CompanyCam and HousecallPro.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
APPLY: https://www.careers-page.com/sagan/job/QYXYV8YV?utm_medium=free_job_board&utm_source=linkedin
CUSTOMER SERVICE REPRESENTATIVE FOR CYCLING INDUSTRY US BASED COMPANY
Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Our client, a US-based company in the cycling industry, is seeking a motivated and customer-focused Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers in the cycling industry. This is a remote position, allowing you to work from the comfort of your own home and enjoy a flexible schedule.
Responsibilities
- Handle customer inquiries and provide information about cycling products and services
- Assist customers with product selection, order placement, and tracking
- Resolve customer complaints and issues in a professional and timely manner
- Process returns and exchanges according to company policies
- Ensure customer satisfaction through effective communication and follow-up
- Collaborate with cross-functional teams to address customer needs and improve service delivery
- Maintain accurate customer records and update information as necessary
- Stay up-to-date with industry trends and product knowledge
Requirements
- Previous experience in customer service, preferably in the cycling industry
- Strong written and verbal communication skills
- Ability to provide excellent customer service and resolve issues in a professional manner
- Basic knowledge of cycling products and industry trends
- Proficiency in computer systems and software for order management and customer support
- Ability to work independently and manage time effectively
- Flexibility to work in a remote position and handle a high volume of customer inquiries
Benefits
- USD salary
- Flexible hours
- Remote work
CUSTOMER SERVICE REPRESENTATIVE - (HR30908DN)
Acerca del empleo
Job Title: Customer Service Representative
Location: Remote (EST Time zone)
Salary Range: up to 2000 USD
Work Schedule: Monday - Friday, 12:00 PM to 8:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a highly motivated and customer-oriented Customer Service Representative to join our team. The successful candidate will handle customer inquiries, manage schedules, verify job information, and support the team by ensuring smooth communication and follow-up with customers. The role requires someone who is highly organized, able to multitask efficiently, and proficient in using Microsoft Office tools.
Key Responsibilities:
- Customer Communication: Handle all incoming customer requests via calls, emails, texts, and chats.
- Scheduling: Coordinate and schedule jobs, ensuring all details are collected and verified.
- Data Management: Enter and update customer and job details in the system.
- Follow-Up: Contact club members for expiring credit cards and respond to customer Google reviews.
- Outbound Calls: Reach out to customers to book jobs and fill the dispatch board.
- Recurrence Monitoring: Monitor recurring service events and take necessary action to ensure follow-up.
Qualifications:
- Language Skills: Fluency in English (written and spoken) is required.
- Experience: Previous customer service or sales experience is preferred.
- Technical Skills: Proficiency in Microsoft Office (Word, Outlook, Teams, etc.).
- Attributes: Excellent organizational skills, attention to detail, and multitasking ability.
- Communication Skills: Strong phone and written communication skills in English.
Nice-to-Haves:
- Experience in customer sales or similar fields.
- Experience with CRM or scheduling software.
Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.
APPLY: https://www.careers-page.com/sagan/job/QVRVXR4R?utm_medium=free_job_board&utm_source=linkedin
CUSTOMER SERVICE REPRESENTATIVE
We're seeking Bilingual Customer Service Representatives (Remote)
People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua
Work Schedule: Monday-Friday, 9 am - 5 pm EST
Language: Fluent written and spoken English (C1/C2)
Only resumes in English will be considered!
About Us
At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:
- ACTION - You have an action bias. You get things done, fast
- CARE - You take pleasure in helping others and doing things the right way
- OUTSTANDING- You have the highest standards and run things like a well-oiled machine
- DEPENDABLE - If someone asks you to do something, they KNOW it will get done
- ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.
THE ROLE
You'll have success here if you value clear processes and feel qualified to do the following:
- Respond to customer inquiries and provide assistance via live chat, phone, email, and ticketing systems
- Receive inbound calls and follow up on clients when needed
- Resolve customer issues and concerns in a professional and timely manner
- Accurately document customer interactions and maintain detailed records in our customer service database
- Adhere to company policies and procedures regarding customer interactions and data privacy
- Provide feedback to the management team on customer trends, product issues, and process improvements
- Assist with additional customer service tasks and projects as needed
Our projects could include only some of the functions listed, as well as additional ones not listed here.
Requirements
- C1/C2 English and Spanish writing and speaking skills
- At least 1 year of experience in customer service roles, preferably remote
- Graduated (or soon to graduate) with a college degree
- A quiet home office with a desk and office chair
- Stable internet with at least 10 MBPS download & 2 MBPS upload speed
- A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
- Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)
Benefits
- Entry-level payment rates: $4/hr (approx $640-740/month)
- Ongoing pay increments at each work anniversary
- Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)
Full-time client placements also allow you to enjoy the following benefits:
- 7 US federal holidays as paid time off
- 4 days paid time off (over 65% of our clients provide even more PTO days)
- Monthly stipend for medical insurance (after an induction period)
- Birthday/Anniversary bonuses
- Gym/Wellness allowance
- Unlimited online fitness classes with our online personal training partner
- Invites to our annual Christmas parties and other in-person or online gatherings
CUSTOMER SERVICE REPRESENTATIVE
Company’s overview:
Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.
With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.
Summary:
The Opticall BPO Customer Service Agent is a vital position within the organization. The ideal candidate is an energetic, problem solver that creates a sense of secureness to our customer’s concerns. You partner with Store Managers to find the best solution to any customer concern and always take into account our policies while ensuring to provide the fairest solution to our customers.
Responsibilities:
- Follow communication “scripts” when handling different topics
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
- Build sustainable relationships and engage customers by taking the extra mile
- Share common knowledge and scenarios with peers
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role
- Strong phone and verbal communication skills along with active listening
- Familiarity with computer systems and best practices
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
Skills:
- Proficient in English, both written and verbal
- Customer Focus and Data Entry Skills
- Active Listening
- Building Relationships
- Problem Solving and Multi-tasking
OFICIAL DE SERVICIO AL CLIENTE
¡Estamos contratando!
Requisitos:
- Experiencia mínima de 1 año y 6 meses en Call Center gestionando llamadas entrantes.
- Graduado en Administración, Finanzas, Mercadeo o Ingeniería Industrial.
- Habilidad comprobada en ventas, con enfoque en resultados y satisfacción del cliente.
- Excelentes habilidades de comunicación verbal y escrita.
Beneficios:
- Salario competitivo.
- Oportunidades de desarrollo profesional.
- Ambiente de trabajo dinámico
Envía tu CV:
atracciondetalento@excellencecons.com
Ofiplaza El Retiro, Managua, Nicaragua