Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Who we are:

We are a full-Service agency & content Studio helping companies to thrive through strategy, creative, technology services, and human talent.

Job purpose:

The Senior Community Manager at Boombit is responsible for managing online communities, creating engagement strategies, and ensuring timely content posting and distribution across various platforms. This role also oversees on-site content creation, event coverage, and performance analytics while maintaining the quality and consistency of the client’s brand voice. The Senior Community Manager serves as a leader within the social media team, contributing to creative initiatives, reporting, and client relationship management.

Job details:

Location: Remote – Open to candidates based in Nicaragua and Costa Rica.

Schedule: Monday to Friday, 8:00 AM to 6:00 PM (Central America Time Zone).

Type: Full-Time Employment Agreement.

Availability: Immediate availability preferred.

Language Proficiency:

• Spanish: Native.
• English: Intermediate proficiency (B2+).

Key Responsibilities:

Community Engagement and Relationship Building:

• Objective: Foster meaningful interactions to enhance brand presence and loyalty.
• Manage day-to-day interactions with audiences, responding promptly to inquiries and feedback.
• Build relationships with influencers, brand advocates, and key stakeholders.
• Monitor community sentiment and recommend strategies to enhance engagement.

Content Posting and Distribution:

• Objective: Ensure consistent and strategic content delivery across platforms.
• Schedule and post content according to the editorial calendar and campaign objectives.
• Optimize content formats (e.g., images, videos, stories) for platform-specific requirements.
• Collaborate with content creators and designers to align messaging and visuals.

On-Site Content Creation and Event Coverage:

• Objective: Capture dynamic content and engage audiences in real-time during events and activations.
• Attend client events, conferences, or activations to document and create live content.
• Coordinate with photographers, videographers, and creative teams to ensure high-quality coverage.
• Publish real-time updates on social platforms to maximize event visibility and engagement.

Social Media Strategy and Trend Analysis:

• Objective: Drive innovation by leveraging industry trends and insights.
• Track key metrics such as engagement rates, follower growth, and audience sentiment.
• Compile comprehensive reports with actionable insights for internal teams and clients.
• Evaluate campaign effectiveness and suggest improvements for future initiatives.

Crisis Management and Brand Protection:

• Objective: Safeguard the client’s reputation in high-stakes situations.
• Identify potential issues or risks in online communities and respond proactively.
• Develop and execute crisis response strategies in collaboration with clients and leadership.
• Maintain transparency and professionalism when addressing sensitive matters.

Required Academic Background:

Bachelor's degree in Digital Marketing or a related field, with a minimum of four years of relevant experience, or an equivalent combination of education and professional experience.

Required Skills and Experience:

• Minimum 5 years of experience in community management or digital marketing roles.
• Expertise in social platforms such as Meta (Facebook, Instagram), TikTok, LinkedIn, and Twitter.
• Proven experience with tools like Meta Business Suite, Hootsuite, Sprout Social, and Google Analytics.
• Proficiency in project management tools like Monday.com, Asana, or Notion.
• Strong knowledge of content management systems and editing tools.
• Fluent in English and Spanish, with exceptional writing and editing skills.

Soft Skills:

• Creative thinker: Ability to generate unique engagement ideas and campaigns.
• Proactive: Stays ahead of trends to maintain competitive advantage.
• Analytical mindset: Skilled at interpreting performance data to inform strategies.
• Leadership: Demonstrates confidence and reliability when mentoring team members.
• Problem solver: Excels in high-pressure situations, particularly during crises.

Key success metrics:

• Growth in audience size and engagement rates across managed platforms.
• Positive client feedback on community strategies and event coverage.
• Timely execution of content posting and reporting.
• Increased visibility and brand awareness through on-site content creation and trend-based strategies.
• Successful mentorship and performance improvements within the community management team.

How to apply:

If you are excited about creating impactful solutions and working with a passionate team, please should complete the following application requirements:

• Submit your CV: Attach a current and comprehensive CV that outlines your relevant experience, skills, and education.
• Provide a Portfolio: Include a link to a portfolio showcasing your experience. A Behance link or similar platform (e.g., personal website, Dribbble) is preferred.

APPLY HERE: https://boombit.bamboohr.com/careers/263?source=aWQ9MTQ%3D 

Job Title:

Customer Service Advisor

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type: Full-Time

Location: Managua

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits such as life insurance, meal subsidy
• Opportunity for monthly performance incentives
• Enjoy our onsite Break Rooms, onsite clinic and more
  
  

What You Want Matters To Us

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors

This role is the perfect opportunity for someone considering a career in Customer Service in various industries

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• High School Diploma
• Police Record Updated
• Resume
  
  

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Location:

Nicaragua- Managua

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

APPLY HERE: https://apply.concentrix.com/global/en/job/CONCGLOBALR1567672EXTERNALENGLOBAL/Customer-Service-Advisor?utm_source=linkedin&utm_medium=phenom-feeds 

Customer Service Advisor

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type: Full-Time

Location: Managua

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with
• Endless career opportunities and clear paths for career development
• A competitive salary
• Inclusive perks and benefits such as life insurance, meal subsidy
• Opportunity for monthly performance incentives
• Enjoy our onsite Break Rooms, onsite clinic and more
  
  

What You Want Matters To Us

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for Customer Service Advisors

This role is the perfect opportunity for someone considering a career in Customer Service in various industries

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• High School Diploma
• Police Record Updated
• Resume
  
  

CALL US HOME:

If you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you! Apply today and find out why 290,000+ people around the globe choose to call Concentrix home.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

Concentrix is an equal opportunity employer and complies with all fair employment practices laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by co-workers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status and pregnancy or other protected status.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Location:

Nicaragua- Managua

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

R1567672

APPLY HERE: https://apply.concentrix.com/global/en/job/CONCGLOBALR1567672EXTERNALENGLOBAL/Customer-Service-Advisor?utm_source=linkedin&utm_medium=phenom-feeds 

Company’s Overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Virtual Customer Service Representative:

The Virtual Customer Service Representative provides assistance to all our optical retail stores across the United States when performing eye exams. You don’t need to be an optometrist or have a medical background as we’ll teach you how to perform a refraction. Outstanding interpersonal skills and professionalism are a must. Our ideal candidate brings a professional presentation, excellent communication skills and naturally provides world-class service.

APPLY HERE: https://www.linkedin.com/jobs/view/4117947151/?eBP=CwEAAAGUhU7aoxoIYgg0wTPVtBlR-ML3wMCm3AwnR_8SnItdlhqo33xYEJfJrmHGSpk4IkKR_xV2ehnfVnMNpes35OprQugFiY0Uwzj6GH5_zREctphZ7K2RxuaUtPIPNXItgjrR9qF0mh-845G0gWgUxlHxCGdAWlu5ZPOSk-GHGiJHGNJYN4JdwTgUVk7OPInztgVA-AoOqskWZLWDWLpxgkQfQ3wy4dq2iz09m1AJ_uAcMt_srNvI6T8pcCMNOEn5mGQDbtqOEDZjW2eoYpMtmasLQAJ-dDzJhMLUZ_Qsh_rFd2CCf0Vx2sSnJjfrGmkpsMGlhQnhv-Fll1sHxuA-_gh2iiOoAaoRQ303yAXrZuZ0LjLjsMMwxuY6Zot3kYF5wSCLCl8GlHPhPfdwHGVl4hZRa6ndoH1uAcxrljuX80DVlZVph1PQCT8cD2P45F75NFQi_J579pf-OLbymojvcvCH1fIrh0iKNlAaaZF-LtwxMbkoYaG30YBpRLoIaPkznw&refId=pZP5AOf9WQxgOifokznmtw%3D%3D&trackingId=mFiCB8fnsAZHg8wvQX5Www%3D%3D&trk=flagship3_search_srp_jobs 

About Toptal

Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce.

We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold.

Job Summary:

As Sales System Manager, you will be responsible for owning and optimizing our sales systems, processes, and technologies to drive efficiency, productivity, and revenue growth. The ideal candidate will have a strong background in sales operations, CRM administration, and process improvement.

We are looking for someone passionate about systems, with a strong product background, and an understanding of how sales tools impact revenue by connecting the intricacies of these tools to the sales process. This role requires a curiosity for solving complex challenges. You will ensure that our Sales team has the necessary tools and optimized workflows to effectively manage their daily responsibilities. Additionally, you will provide support and coordinate with various Customer stakeholders to advance internal project initiatives and drive process improvements. In this role, you will act as the owner of all customer tools, overseeing their usage, vendor management, process improvements, and more.

This is a remote position. We do not offer visa sponsorship or assistance. Resumes and communication must be submitted in English.

Responsibilities:

The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills.

• Lead key projects related to the optimization of the sales tools (SFDC, Salesloft, Gong, LinkedIn Sales Navigator, among others).
• Manage a small team focused on account assignment, overseeing all sales tool administration and leading enrichment efforts to ensure data accuracy and process efficiency.
• Manage the configuration and ensure an optimized set-up for our sales tools to ensure it meets the needs of our sales team and aligns with business objectives.
• Implement and manage integrations between our sales tools to streamline processes and improve data accuracy.
• Manage the renewal, licensing, budget, and features of customer sales tools, ensuring they are configured effectively to meet the needs of our business and sales team.
• Develop and maintain sales processes and workflows within the CRM system and tools, including lead management, opportunity tracking, and forecasting.
• Develop and maintain comprehensive documentation for sales tools and processes, ensuring consistency and ease of access for the team.
• Provide training and support to sales team leaders and members on CRM best practices, processes, and system functionality.
• Partner with cross-functional teams, including Marketing, Engineering, and Product, to ensure alignment and integration of sales systems and processes.
• Coordinate work and prioritization for Salesforce Product Enhancement between Customer and Engineering.
• Stay informed about industry best practices, emerging technologies, and trends in sales operations to continuously improve our sales systems and processes.
• Willingness to roll up your sleeves and actively engage in day-to-day operations, tackling challenges and driving solutions across the sales systems landscape.
  
  

In the first week, expect to:

• Onboard and integrate into Toptal.
• Rapidly begin learning about Toptal’s history and vision.
• Familiarize yourself with the Customer initiatives, and projects and how they are aligned with Toptal’s overall success.
• Meet the Customer team and your key stakeholders to begin uncovering individual and team priorities.
  
  

In the first month, expect to:

• Learn the true value of Toptal by completing onboarding training, shadowing calls, and meeting with key stakeholders.
• Explore Toptal’s tools and resources to understand how they are currently used.
• Familiarize yourself with Toptal’s Sales tools and tech stack.
• Familiarize yourself with the sales processes and systems workflows.
• Familiarize yourself with existing Sales Operations and Systems processes.
• Shadow ongoing Salesforce and other sales tools initiatives to familiarize yourself with cross-functional teams and projects.
  
  

In the first three months, expect to:

• Lead new Salesforce Projects aligned with the Customer Salesforce Roadmap, while exercising discretion and independent judgment.
• In partnership with the Engineering team, build and manage salesforce objects and workflows.
• Begin to identify areas for improvement on existing processes and scope additional opportunities.
• Review and assess the impact and spend of each sales tool at Toptal, identifying essential features and eliminating those that are not needed to optimize tool efficiency and cost-effectiveness.
  
  

In the first six months, expect to:

• Identify additional areas of opportunity to strengthen the Sales System tool, leading systems improvement proposals to Customer Leadership, recommending processes best practices to ensure data quality and optimizing processes for our sales teams.
• Ensure we have the best tools and processes for our Sales team to drive better sales outcomes and revenue.
  
  

In the first year, expect to:

• Own or assume a key role in designing and leading Toptal’s Customer Sales Tool roadmap by leading key strategic system projects and providing recommendations regarding how to improve Tools.
• Be the subject matter expert for all sales systems and tool questions and intricacies.
• Become a trusted business partner to Customer Leadership and other Senior Leadership across Toptal.
  
  

Qualifications and Job Requirements:

• Bachelor’s degree in Business Administration, Sales, Marketing, or related field is required.
• 5 years of experience in sales operations, CRM administration, or a related field.
• Proven experience administering and optimizing CRM systems (e.g., Salesforce, HubSpot).
• Experience with sales process design, implementation, and optimization.
• Salesforce Administrator certification is strongly preferred.
• Experience with sales enablement tools and technologies (e.g., sales engagement platforms, analytics tools) is a plus.
• Strong analytical skills with the ability to analyze data, identify trends, and make data-driven recommendations.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
• Highly organized with the ability to manage multiple projects simultaneously.
• Collaborative. Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
• Proactive. Understand our shared mission, and be willing to put in the work required to drive us to that goal.
• Organized. The nature of this role requires that you understand multiple priorities and the timelines associated with each and execute with operational efficiency being top of mind.
• Meticulous. Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
• Coachable. This role requires the ability to synthesize feedback and put it into action.
• Executive Communicator. In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies - is paramount to success.
• Trusted Business Partner. You must be relationship-driven.
• Innovator: This role favors those experienced in successfully launching externally facing materials to sales teams.
• You don’t take yourself too seriously; you have a sense of humor and are comfortable with sarcasm.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
• You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.

APPLY HERE: https://www.toptal.com/careers/sales-system-manager?lever-source=LinkedIn 

Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.

The Role

Role Objective

GO HIGH LEVEL EXPERIENCE IS REQUIRED.

As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.

Key Responsibilities

• Account setup
• Onboarding and training new clients to ensure they are up and running with our CRM software.
• Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
• Providing support and innovative solutions to customer queries and issues.
• Advocating for customer needs and feedback within the company.
• Developing and executing effective customer retention strategies.
• Building and nurturing strong, long-lasting client relationships.
  
  

Ideal Profile

Skills And Qualifications

• Required: Proficiency in CRM-style softwares.
• Preferred (but not mandatory): Experience with GoHighLevel.
• Required: Minimum of 5 years experience as a Customer Success Manager.
• Experience in insurance recruiting is a plus but not required.
  
  

Personal Attributes

• Exceptional communication and interpersonal skills.
• Strong problem-solving abilities and a knack for creative solutions.
• Empathy and the ability to connect with customers on a personal level.
• You are familiar with basic domain setup
• You are comfortable with Intercom or similar customer support tools
• You are comfortable with Asana
• You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of Go High Level
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
  
  

What's on Offer?

• Work alongside & learn from best in class talent
• Opportunity within a company with a solid track record of performance
• Leadership Role

LINK: https://agentbase.snaphunt.com/job/B2KJXAOIC2-NI-142?source=linkedin 

Sales Development Representative

Job Summary:

We are seeking a proactive Sales Development Representative to play a crucial role in expanding our client base within the staffing industry. The ideal candidate will engage with potential clients through various channels, assess their cleaning needs, and schedule appointments for our CEO.

Key Responsibilities:

• Develop a comprehensive understanding of our services, including specialized solutions for various industries.
• Initiate outbound calls (80-150 per day)
• Utilize LinkedIn and other platforms to generate leads.
• Schedule appointments.
• Initiate follow-up communications with prospects to address any outstanding questions or concerns, nurturing leads through the sales pipeline and providing timely updates to the management team.
• Seek feedback from clients and colleagues to identify areas for improvement, actively participating in training sessions and professional development opportunities to enhance sales skills and industry knowledge.

Requirements:

• Degree in Business Administration, Marketing, or a related field.
• Previous experience in sales roles.
• Strong communication skills.
• Proven track record of meeting and exceeding sales targets in a competitive environment.
• Proficiency in CRM software and other sales tools.
• Exceptional organizational skills, with the ability to manage multiple leads and priorities effectively.
• Flexible and adaptable approach to changing client needs and market dynamics.
• Commitment to delivering exceptional customer service and building long-term client relationships.

APPLY: https://www.linkedin.com/jobs/view/4111427202/?alternateChannel=search&refId=Gvhf4sE1JhAyvPWqDrCavg%3D%3D&trackingId=H%2FbY7YtFCVhEFSwlwvJrqw%3D%3D&trk=d_flagship3_jobs_discovery_jymbii 

Acerca del empleo

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.

Our client, a US-based company in the cycling industry, is seeking a motivated and customer-focused Customer Service Representative to join their team. As a Customer Service Representative, you will be responsible for providing exceptional service and support to customers in the cycling industry. This is a remote position, allowing you to work from the comfort of your own home and enjoy a flexible schedule.

Responsibilities

• Handle customer inquiries and provide information about cycling products and services
• Assist customers with product selection, order placement, and tracking
• Resolve customer complaints and issues in a professional and timely manner
• Process returns and exchanges according to company policies
• Ensure customer satisfaction through effective communication and follow-up
• Collaborate with cross-functional teams to address customer needs and improve service delivery
• Maintain accurate customer records and update information as necessary
• Stay up-to-date with industry trends and product knowledge
  
  
  

Requirements

• Previous experience in customer service, preferably in the cycling industry
• Strong written and verbal communication skills
• Ability to provide excellent customer service and resolve issues in a professional manner
• Basic knowledge of cycling products and industry trends
• Proficiency in computer systems and software for order management and customer support
• Ability to work independently and manage time effectively
• Flexibility to work in a remote position and handle a high volume of customer inquiries
  
  
  

Benefits

• USD salary
• Flexible hours
• Remote work

APPLY: https://www.linkedin.com/jobs/view/3953550015/?eBP=CwEAAAGT5bDIjNCCRKM3L_E7Ks6oSt0Wh4biyXBvpj8hzuetGc943x7flXyoDqn9s3z7EZQWgCWsX7HS1CaysVctW0bWzozAgcl2246sPgIkSURqzvMszoOqZXviZvKm5Y1JC--Twz_KOCHieBvVnHprOv8aevCe3p_owxD9xDrQD9_mjDY4fOurrDKNgmY2_l1cvOSn87DT7RobX7yz1hX9Pxjfj5zkQIHdiuPjyru2UhNfOuI6dKY-FcU1uHnm4AVET4HtbWPHuLg4B4tyI4CsKVVUOBzODH3FFseonjsub4Fll3ns5gQbY4PCLuKngHi3dc3KSkoiN-UEIRufbAmheHKFfZjTWmf-n2Rj_H1o3-0o_f7088bfEiZeRG-aCSAWxWUUvm_YX5XSr6VvEWFVRZaWSX6nsqXqgH3ZBO79wfoy_FBEpF2iUx8&refId=%2BVJr3xFWTGIxaZefQ%2FVHsw%3D%3D&trackingId=SeCyTtPWFziLNAUnDOrnaw%3D%3D&trk=flagship3_search_srp_jobs 

Acerca del empleo

We're seeking Bilingual Customer Service Representatives (Remote)

People residing in Venezuela, Colombia, Argentina, Ecuador, Peru, Nicaragua

Work Schedule: Monday-Friday, 9 am - 5 pm EST

Language: Fluent written and spoken English (C1/C2)

Only resumes in English will be considered!

About Us

At Valatam, we are passionate about building extraordinary remote teams in Latin America for growth-minded businesses across various industries in The US. Our values drive everything we do, ensuring that we deliver exceptional service to our clients and create a supportive and dynamic work environment for our team members. You will love it here if you embrace our core values:

• ACTION - You have an action bias. You get things done, fast
• CARE - You take pleasure in helping others and doing things the right way
• OUTSTANDING- You have the highest standards and run things like a well-oiled machine
• DEPENDABLE - If someone asks you to do something, they KNOW it will get done
• ENERGY - You bring a positive, enthusiastic, can-do attitude to work every day.

THE ROLE

You'll have success here if you value clear processes and feel qualified to do the following:

• Respond to customer inquiries and provide assistance via live chat, phone, email, and ticketing systems
• Receive inbound calls and follow up on clients when needed
• Resolve customer issues and concerns in a professional and timely manner
• Accurately document customer interactions and maintain detailed records in our customer service database
• Adhere to company policies and procedures regarding customer interactions and data privacy
• Provide feedback to the management team on customer trends, product issues, and process improvements
• Assist with additional customer service tasks and projects as needed

Our projects could include only some of the functions listed, as well as additional ones not listed here.

Requirements

• C1/C2 English and Spanish writing and speaking skills
• At least 1 year of experience in customer service roles, preferably remote
• Graduated (or soon to graduate) with a college degree
• A quiet home office with a desk and office chair
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Benefits

• Entry-level payment rates: $4/hr (approx $640-740/month)
• Ongoing pay increments at each work anniversary
• Discretionary client bonuses (over 80% of our clients award significant end-of-year bonuses to their team members)

Full-time client placements also allow you to enjoy the following benefits:

• 7 US federal holidays as paid time off
• 4 days paid time off (over 65% of our clients provide even more PTO days)
• Monthly stipend for medical insurance (after an induction period)
• Birthday/Anniversary bonuses
• Gym/Wellness allowance
• Unlimited online fitness classes with our online personal training partner
• Invites to our annual Christmas parties and other in-person or online gatherings

APPLY: https://www.linkedin.com/jobs/view/4094461923/?alternateChannel=search&refId=NotAvailable&trackingId=2ilZeCFKTY6yJ33VS45yBA%3D%3D&trk=d_flagship3_search_srp_jobs 

Company’s overview:

Opticall BPO was founded in 2016 under one single precept, to become the leading organization in the Business Process Outsourcing Industry. Opticall is rapidly becoming one of the fastest growing BPOs, developing tremendous career opportunities, attractive compensation & benefit packages for our talented members in the countries where it operates.

With over +15 support departments such as Marketing, Accounting & Finance, Human Resources, Call Center, IT, Operations and many more, Opticall BPO offers a rewarding work environment, professional development, job stability, and once in a lifetime journey. We are happy to celebrate our success and include you in it.

Summary:

The Opticall BPO Customer Service Agent is a vital position within the organization. The ideal candidate is an energetic, problem solver that creates a sense of secureness to our customer’s concerns. You partner with Store Managers to find the best solution to any customer concern and always take into account our policies while ensuring to provide the fairest solution to our customers.

Responsibilities:

• Follow communication “scripts” when handling different topics
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Build sustainable relationships and engage customers by taking the extra mile
• Share common knowledge and scenarios with peers
• Meet personal/team qualitative and quantitative targets

Requirements

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Familiarity with computer systems and best practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

Skills:

• Proficient in English, both written and verbal
• Customer Focus and Data Entry Skills
• Active Listening
• Building Relationships
• Problem Solving and Multi-tasking 

APPLY HERE: https://www.linkedin.com/jobs/view/4078301029/?eBP=CwEAAAGTad3o_te8TcegL7zsxbENzMPrRy-Sw_hOgwTyqSxnLWBA76YKVD-BWHZpVKpAzTWjG8Y1mMJ0CDOhkH66H80rEcYnTyK6WctN0STWdrsqSF5RZjC0lBzCMba4K3Qo_t3MuhUpPYQpe9SZdBdz3RxZVWzh0yvbOY2XVDGs6L60SqPEGLIbiHQHv9qHHOzOpvRxAA39CBj03Xf0JGDaGyYTR7e-MA78BzRGF7F1XEDR3nu2iB3FF1IS7vh4sIYYtTGVQePAFfwZmZvqpA0lDnpSpoF2PpuqyuYyrPQK3_MLRqjzHQfpdy18D5aR1IqcFa8wAFkIZgyKbH1Z4aQ9LF75Z7GPHktfIDee5Sc7Y_U3ojDQRnu3SRAS8M29Q8EunMFenna4wMpK7uoCb1GFWCHupcjUnWrdu5Iar9rXazOme36vwdnZnVNKZkimo8HoJ0pggtDUJTD-7Rij2xLTeOdmM0WA2C_5AaWq7wlQp_0_oNpabHo3J-m4hMB_Neg&refId=m6L0ZLC7WOeXytprw4Qduw%3D%3D&trackingId=1yJdz%2BFnXg3F2Y9xyzz%2BoQ%3D%3D&trk=flagship3_search_srp_jobs 

¡Estamos contratando! 

Requisitos:

• Experiencia mínima de 1 año y 6 meses en Call Center gestionando llamadas entrantes.
• Graduado en Administración, Finanzas, Mercadeo o Ingeniería Industrial.
• Habilidad comprobada en ventas, con enfoque en resultados y satisfacción del cliente.
• Excelentes habilidades de comunicación verbal y escrita.

Beneficios:

• Salario competitivo.
• Oportunidades de desarrollo profesional.
• Ambiente de trabajo dinámico

Envía tu CV:

atracciondetalento@excellencecons.com 

Ofiplaza El Retiro, Managua, Nicaragua