Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

Company Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts. We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty

Job Description

Our Law Firm The Ward Law Group is currently hiring VIRTUAL ASSISTANTS with customer service and sales background. We have openings in different departments of the firm (Training is provided- NO PRIOR LEGAL EXPERIENCE NEEDED).

As a virtual assistant you will work from home, your contract will be as an independent contractor and we offer full time positions (40 hours per week), we are looking for candidates that have experience in sales and customer service, with ability to adapt easily to changes and work in a fast paced environment, ability to work independently.

Schedule availability is required (40 hours per week - 2 days off) Based on schedule needs, you might have to work 1 day of the weekend within the same 40 hours.

Virtual assistant responsibilities will vary depending of the department you are hire for, some are but not limited to:

• Answer, screen, and forward incoming calls to the appropriate person.
• Taking and delivering messages or transferring calls to voicemail when appropriate personnel are unavailable.
• Log phone calls and documents into online document management system.
• Assist office staff with clerical duties to include faxing, copying, and organizing/maintaining files.
• Maintaining frequent communication with client and answering questions.
• Obtaining insurance coverage information timely.
• Following up with medical treatments and ensuring proper care.
• Obtaining medical provider records and bills.
• Communicating with insurance company on treatment status and updating adjuster information on the system, among others responsibilities
  
  

Salary: USD $1,000+ per month (compensated based on experience and skill set)

Qualifications

Virtual Assistant Job Qualifications and Required Skills:

• Must speak English and Spanish fluently
• Must have a Computer (Desktop or Laptop) Core I5 or above, 12 GB of Ram, at least Windows 10 installed.
• USB noise cancelling headsets.
• Webcam for daily meetings and huddles.
• Internet speed must be 35Mbps Download and 15Mbps Upload.
• Commitment to work overtime on occasion..
• Have solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Must be a self-starter and multi-tasker.
• Ability to work independently.
  
  

Additional Information

Descripción

Implementar estrategias que permitan mejorar la calidad, la productividad y el rendimiento del servicio al cliente, manteniendo el personal a cargo capacitado y motivado para cumplir con los objetivos y metas establecidas por Gerencia Comercial y compañía, brindando un excelente servicio a clientes finales, velando la medición NPS, encuestas de atención y demás indicadores establecidos por la empresa

Funciones

• Dirigir y supervisar las operaciones y gestión del personal, con enfoque en consistentemente brindarle al cliente una excelente experiencia.
• Administrar el seguimiento diario de los niveles de atención y servicio.
• Trabajar proactivamente para simplificar y agilizar el proceso de resolución de casos para mejorar la eficiencia operativa y ofrecer un mejor servicio al cliente.
• Dar seguimiento a los niveles de servicio de los canales de atención con el fin de lograr las metas establecidas por la empresa.
• Realizar escuchas de llamadas semanales de evaluación del personal a cargo para dar seguimiento en la mejora continua del personal a cargo, con la adecuada comunicación y enseñanza.
• Contratar, orientar y desarrollar agentes de atención al cliente y nutrir un entorno en el que puedan sobresalir mediante motivación y empoderamiento.
• Liderar las iniciativas que construyan una percepción positiva del usuario hacia el servicio de la empresa.
• Responsable de velar por los requerimientos y reclamos de los clientes sean atendidos oportunamente, negociando y definiendo alternativas de solución.
• Responsable del análisis de encuestas de satisfacción con los canales de servicio, los productos y servicios de la compañía, así como construir el NPS necesario.
• Garantizar que la atención y trato brindado hacia los clientes cumpla con los más altos estándares de calidad con la constante escucha de llamadas, visitas en sitio en call center, monitoreo de las conversaciones de los agentes de los canales digitales.
• Realizar una revisión periodica del manejo de los accesos, plataformas, sites de atención, IVR y guía al agente, manuales, procesos, politicas y demás relacionados al área.

We are in search of a highly organized and detail-oriented Medical Admin Assistant to play a pivotal role in supporting healthcare providers and ensuring seamless operations within a medical office environment. The successful candidate will be adept at various administrative tasks, including data entry, appointment scheduling, records management, prescription refills, and patient insurance verification. Attention to detail, commitment to patient confidentiality, and adherence to HIPAA regulations are paramount for this role.

Key Responsibilities:

• Appointment Scheduling and Calendar Management: Coordinate and schedule appointments for healthcare providers and patients. Manage calendars to ensure efficient use of time and resources.
• Patient Communication: Facilitate communication between patients and healthcare providers, including relaying messages, scheduling follow-up appointments, and addressing inquiries.
• Documentation and Record Keeping: Maintain accurate and up-to-date medical records, including patient histories, treatment plans, and test results. Ensure compliance with regulatory standards and protocols for medical documentation.
• Billing and Coding Support: Assist in coding procedures and diagnoses accurately for billing purposes. Collaborate with billing department to resolve any discrepancies and ensure timely reimbursement.
• Medication and Prescription Management: Manage prescription refills, including coordinating with pharmacies and obtaining prior authorizations when necessary. Maintain medication records and ensure patients receive necessary prescriptions in a timely manner.
• Virtual Team Collaboration: Engage in virtual team meetings and collaborate with colleagues to coordinate patient care and administrative tasks effectively. Utilize virtual communication tools to facilitate seamless collaboration and information sharing.
• Data Entry and Organization: Input patient information, treatment plans, and other medical data into electronic health record (EHR) systems accurately and efficiently. Organize medical records and documentation to ensure easy retrieval and accessibility.
• Insurance Verification: Verify patient insurance coverage and eligibility for medical services. Communicate with insurance providers to obtain necessary authorizations and resolve coverage-related issues.
• Insurance Pre-Authorizations: Assist in obtaining pre-authorizations for medical procedures and services from insurance companies. Follow up on authorization requests and ensure timely approvals to facilitate patient care.

Requirements

• Proven experience in the healthcare industry.
• Proficiency in English communication, both written and verbal.
• Proficient in virtual office tools, EHR systems, and communication platforms.
• Strong customer service and critical thinking skills.
• Understanding of HIPAA regulations and the importance of patient data confidentiality.
• Strong problem-solving skills and ability to work with minimal supervision.
• Willingness to work in US time zones (PST, EST, CST).
• High school diploma or equivalent.

System and Work Setup Requirements:

• A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues.
• Own PC/laptop with 8GB RAM, and a processor of Core i5 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
• Headset/earphone with noise cancellation and webcam at 720p or higher resolution
• A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

Benefits

• Permanent remote work setup
• Competitive starting rate paid in USD
• Internet Allowance
• Retirement Fund
• Paid US holidays
• Paid Vacation and Sick Leaves

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4193251994/?alternateChannel=search&refId=EYe3oEavNAzx1oE7txPEGw%3D%3D&trackingId=AVDWvDukxXfeu4a8YzCdoA%3D%3D&trk=d_flagship3_search_srp_jobs 

Global Pacific Support is looking for skilled and motivated individuals to join our team as Towing Dispatchers. As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. The ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment.

Responsibilities:

• Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements
• Input and manage customer information in the dispatch system accurately and efficiently
• Dispatch tow trucks and service personnel to customer locations based on urgency and availability
• Monitor the status of tow trucks and provide updates to customers regarding expected arrival times
• Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently
• Maintain thorough records of all calls, dispatches, and customer interactions
• Address and resolve customer inquiries and concerns professionally
• Collaborate with team members to optimize operations and enhance customer satisfaction
  
  
  

Requirements

• Previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred
• Strong verbal and written communication skills
• Ability to handle multiple tasks simultaneously while maintaining attention to detail
• Proficiency in dispatch software and systems
• Capability to work in high-pressure situations and make quick, informed decisions
• Familiarity with local road networks and geography is an asset
• Flexibility to work in shifts, including nights, weekends, and holidays
• Commitment to excellent customer service and problem-solving skills
• Ability to work effectively as part of a team in a fast-paced environment
  
  
  

Benefits

Competetive Salary, Remote Position, Schedule Flexibility

APPLY HERE: https://www.linkedin.com/jobs/view/4136251638/?alternateChannel=search&refId=EYe3oEavNAzx1oE7txPEGw%3D%3D&trackingId=5IHZDIPsNJg6kme%2FBLzwHQ%3D%3D&trk=d_flagship3_search_srp_jobs 

UnifyCX is looking for an extraordinary Collections Representative to join our motivated and

ambitious team in San Pedro Sula, Honduras.

What Will You Do?

As a Collections Representative, you will manage the resolution and collection of outstanding

balances from a variety of clientele. Utilizing negotiation techniques and adhering to company

policies, you will work to recover balances in full or establish suitable payment arrangements. You will play a critical role in maintaining compliance with collection laws and ensuring positive

customer interactions.

Responsibilities

• Adhere to department work procedures and policies.
• Ensure compliance with federal and state collection laws, including FDCPA, FCRA, and UDAAP.
• Handle both inbound and outbound telephone calls effectively.
• Utilize negotiation techniques to resolve debts within company and client guidelines.
• Update file demographics and log accurate comments in the computer system.
• Professionally and effectively resolve customer complaints and issues.
• Provide outstanding customer service while de-escalating issues as needed.
• Perform additional duties as required.
  
  

Who Are You?

 Education/Training/Experience

• High School diploma or equivalency.
• At least one year of collection experience, preferably in medical collections. o Strong knowledge of FDCPA and 3rd party collection techniques.
  
  

 Skills

• Excellent verbal and written communication.
• Outstanding customer service and time management skills.
• Ability to work well in a team environment and follow instructions.
• Proficient in negotiation within company policies.
  
  

 Personality & Approach

• Professional, career-minded, and open to varied workloads.
• Effective time management and de-escalation techniques.
  
  

Who We Are

UnifyCX is an emerging global business process outsourcing company with a robust presence in

the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We offer

personalized contact centers, business processing, and technology outsourcing solutions to

clients worldwide. For nearly two decades, UnifyCX has grown from a small team to a global organization that leverages cutting-edge AI technologies to enhance the customer experience and operational efficiency for our clients.

UnifyCX is a certified minority-owned business and an EOE employer that welcomes diversity

APPLY HERE: https://www.unifycx.com/careers?gnk=job&gni=8a78859e94d8da9001951e9b85184aa2&gns=LinkedIn&lang=en

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