CUSTOMER SERVICE REPRESENTATIVE
Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed.
A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them.
Determining the cause of the problem is key to select and execute the best resolution.
As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.
What we need:
- English 85%
- Positive attitude
- Professionalism
- Schedule flexibility
- Documentation Skills
- Multi Tasking
- High School Diploma
- Previous customer service experience (desired)
- Computer skills & aptitude
- Problem – solving skills and the ability to think under pressure
- Communication (via phone, email and chat ) skills
- Team player
- People oriented
- Ownership to follow up on situations
What we offer:
- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
CUSTOMER SERVICE REPRESENTATIVE
About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
Are you interested In a rewarding career working with the world’s most exciting brands? Welcome to IntouchCX! We are where today’s opportunity meets tomorrow’s career. We support your personal and professional growth with customized training and development programs. Your success is our success, and we want to help you reach your goals!
Our Customer Service Representatives are passionate about making every customer interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. Punctuality, performance, and positivity will set you up for success.
Benefits:
- Competitive Salary
- On-site clinic
- Health & life insurance
- Employee discounts, and much more!
Job and Paperwork Requirements:
- English Level B2 or higher
- Legally entitled to work in Guatemala (with original Guatemalan DPI)
- High school diploma or equivalent
- Resume in English
- Original and valid police and criminal records
- Schedule availability
- Availability to work from campus
- Problem-solving skills and the ability to keep calm under pressure.
- Amazing people skills. Plus, a performance and customer service mindset
Term of Contract: Full Time. Permanent contract.
Feel free to contact us from Monday to Friday from 8:00 AM to 6:00 PM, or visit us at 5-00 zona 13 WTC building, 1st floor, North Tower
Call us at 24112631 or send us a WhatsApp at 58139210 if you have any questions.
We're waiting for you - join our team today! Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
PROJECT MANAGER
- Four or more years of project management experience
- Experience in developing web technologies and software platforms for maximum usability
- Strong attention to deadlines and budgetary guidelines
- Proven success working with all levels of management
- Strong written and verbal communication skills
- Excellent presentation skills
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
- Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
CUSTOMER SERVICE REPRESENTATIVE
Requirements
Description and Requirements
- Answer incoming calls from consumers.
- Contact consumers, vendors, partners or any other party when required.
- Listen and identify the root of the cases, interact with the consumer on the phone, online networks and / or email, and solve the problem accordingly.
- Know the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary.
- Keep your knowledge of the policies and products of the account updated
- Maintain adequate competition in products and support platforms.
- Read and make sure you understand new policies, procedures and products or updates of existing ones.
- Communicate with the supervisor, team members and other teams regarding problems, solutions and trends.
- Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed materials, and other storage and distribution tools is strictly prohibited) .
- Document all assisted cases and perform any other task, duties or services required by the immediate superior manager.
- Keep an accurate and meaningful logbook of each call in the account system; according to established procedures and policies. Keep up-to-date relevant stationery and files through data entry.
Additional Job Description
The main objective of the customer service representatives is to efficiently provide accurate and high quality solutions to consumers under stipulated policies and procedures, offering support and answering consumer inquiries by telephone.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
CUSTOMER SERVICE REPRESENTATIVE
Company Overview
Our client is a group of talented, driven professionals dedicated to improving the lives of clients, providers, and injured workers. They offer an exciting workplace environment with competitive salaries and benefits, where culture, growth, and opportunity thrive.
Job Overview
Our client is looking for a Customer Service Professional who is fluent in both English and Spanish. This position involves supporting and assisting clients with inbound and outbound calls, managing referrals, scheduling, and ensuring seamless communication across stakeholders. Strong proficiency in both English and Spanish, along with a reliable internet connection for remote work, is essential for success in this role.
Responsibilities
- Receive inbound phone and electronic referrals from workers' compensation insurance companies, providers, patients, etc.
- Open new cases accurately following policy and procedures.
- Make outbound contacts with adjusters and Physical Therapy Centers to verify and request case information.
- Update adjusters and nurse case managers on patient status in a timely manner.
- Maintain TAA goal (Total Agent Availability) on a monthly basis.
- Consistently meet MedRisk Customer Support Service & Quality standards.
- Review and manage case data, including data entry, updates, and accuracy checks.
- Communicate with insurance companies to verify information and request necessary paperwork.
- Schedule Physical Therapy appointments by making outbound calls to Providers and Patients.
- Adhere to interdepartmental procedures, policies, and URAC Utilization Management Standards.
Qualifications / Skills
- Bachelor’s degree preferred or equivalent industry experience.
- Minimum of 3 years in a call center environment handling high-volume inbound and outbound calls.
- Strong verbal and written communication skills with a customer-centric approach.
- Highly developed problem-solving abilities.
- Strong data entry skills with attention to detail and organization.
- Proficient in MS Word, Excel, and Outlook.
- Ability to multi-task and work independently.
- Bilingual in English and Spanish is required
Other relevant information
- Must be comfortable with virtual video meetings.
- Reliable internet connection required for remote work.
APPLY HERE: https://www.linkedin.com/jobs/view/4065454713/?alternateChannel=search&refId=iXVdMnLfYEZX3TsVjBkH8Q%3D%3D&trackingId=6zomKXDMpxymhOCEfqcI5A%3D%3D&trk=d_flagship3_search_srp_jobs