ATENCIÓN AL PÚBLICO
*DESCRIPCIÓN DEL PUESTO*
Dar correcto ingreso al paciente, asesorando al mismo sobre los servicios que se prestan; a través de la correcta ejecución de tareas y procesos según el área que le toque desarrollar. Recepción de carnet, toma de datos, relación con la atención directa de pacientes.
*OFRECEMOS*
Q4,275.00
Prestaciones de Ley
Parqueo
Jornada de Lunes a Viernes, turnos rotativos
6:00 a 15:00
7:00 a 16:00
8:00 a 17:00
9:00 a 18:00 según necesidades del área
*REQUISITOS*
Diversificado
Experiencia de un año como mínimo en servicio al cliente
Proactivo
Orientación al logro
Responsable
CUSTOMER EXPERIENCE AGENT
The Customer Experience Agents serve as the frontline support for individuals reaching out for assistance and guidance. This role is pivotal in providing essential services to those in need by effectively handling the first layer of inquiries and requests.
Responsabilities
- Gather relevant information from callers to assess their needs and determine appropriate next steps
- Assist families in need to navigate the application process for food stamps and finacial assistance
- Maintain accurate records of all client interactions in the call center's database system
- Adhere to established protocols and guidelines for handling sensitive information and maintaining confidentiality
- Identify and escalate complex or urgent cases to designated supervisors or higher-level support staff for further assistance
- Prioritize urgent cases, ensuring immediate attention and assistance
- Participate in ongoing training and professional development activities to enhance knowledge of departmental policies, procedures, and resources
- Organize and maintain detailed records of client interactions, ensuring a seamless follow-up process
- Perform other duties as assigned
Requirements For This Role
- High school diploma or equivalent required
- 1+ years of experience in a customer service or call center environment strongly preferred
- Strong interpersonal and communication skills, with the ability to effectively interact with individuals from diverse backgrounds
- Excellent problem-solving skills and the ability to remain calm and composed under pressure
- Proficiency in using computer systems and software for data entry and information retrieval
- Ability to work collaboratively in a team-oriented environment
- Flexibility to adapt to changing priorities and work schedules, including evening, weekend, or holiday shifts as needed
- Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information
You are an outstanding candidate if you have
- Ability to effectively communicate with callers over the phone, conveying information clearly and concisely while maintaining professionalism
- Skill in actively listening to callers to understand their needs, concerns, and inquiries, and responding appropriately
- Strong customer service skills, including the ability to provide courteous, patient, and helpful assistance to individuals in challenging situations
- Analyze caller inquiries and concerns, identify solutions, or appropriate resources, and resolve issues effectively and efficiently
- Ability to work collaboratively with colleagues and supervisors, sharing information, seeking assistance when needed, and contributing to a positive team environment
- Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple calls simultaneously, and meet performance targets and deadlines
CUSTOMER SERVICE SUPERVISOR
- Advanced university studies (at least 3rd year) in Marketing, Business Administration, or International Commerce.
- Minimum of 2 years of experience as a Customer Service Supervisor or similar positions
- Strong leadership skills with experience in team development, overseeing customer service agents, ensuring task completion, resolving inquiries, managing CRM systems, and maintaining customer satisfaction.
- Advanced English proficiency (mandatory).
- Excellent writing skills in English, with impeccable grammar and spelling.
- Availability to work remotely (Home Office).
CUSTOMER EXPERIENCE AGENT
The Customer Experience Agents serve as the frontline support for individuals reaching out for assistance and guidance. This role is pivotal in providing essential services to those in need by effectively handling the first layer of inquiries and requests.
Responsabilities
- Gather relevant information from callers to assess their needs and determine appropriate next steps
- Assist families in need to navigate the application process for food stamps and finacial assistance
- Maintain accurate records of all client interactions in the call center's database system
- Adhere to established protocols and guidelines for handling sensitive information and maintaining confidentiality
- Identify and escalate complex or urgent cases to designated supervisors or higher-level support staff for further assistance
- Prioritize urgent cases, ensuring immediate attention and assistance
- Participate in ongoing training and professional development activities to enhance knowledge of departmental policies, procedures, and resources
- Organize and maintain detailed records of client interactions, ensuring a seamless follow-up process
- Perform other duties as assigned
Requirements For This Role
- High school diploma or equivalent required
- 1+ years of experience in a customer service or call center environment strongly preferred
- Strong interpersonal and communication skills, with the ability to effectively interact with individuals from diverse backgrounds
- Excellent problem-solving skills and the ability to remain calm and composed under pressure
- Proficiency in using computer systems and software for data entry and information retrieval
- Ability to work collaboratively in a team-oriented environment
- Flexibility to adapt to changing priorities and work schedules, including evening, weekend, or holiday shifts as needed
- Commitment to upholding ethical standards and maintaining confidentiality in handling sensitive information
You are an outstanding candidate if you have
- Ability to effectively communicate with callers over the phone, conveying information clearly and concisely while maintaining professionalism
- Skill in actively listening to callers to understand their needs, concerns, and inquiries, and responding appropriately
- Strong customer service skills, including the ability to provide courteous, patient, and helpful assistance to individuals in challenging situations
- Analyze caller inquiries and concerns, identify solutions, or appropriate resources, and resolve issues effectively and efficiently
- Ability to work collaboratively with colleagues and supervisors, sharing information, seeking assistance when needed, and contributing to a positive team environment
- Strong organizational and time management skills, with the ability to prioritize tasks, manage multiple calls simultaneously, and meet performance targets and deadlines
ANALISTA CONTACT CENTER
Somos Coca-Cola FEMSA (KOF), el embotellador y comercializador más grande del mundo por volumen del sistema Coca-Cola. Diariamente servimos a más de 381 millones de personas en Latinoamérica. Nuestros más de 80 mil colaboradores nos permiten representar a más de 169 marcas líderes en los diferentes territorios donde tenemos presencia. En Coca-Cola FEMSA, cada día es una oportunidad para aprender y crecer. ¿Te gustaría ser parte de nuestro equipo?
Analista Contact Center
Estamos buscando candidatos para la posición de Analista de Contact Center reportando a Especialista de Servicios Comerciales para Mayan Holding Beverages en Ciudad de Guatemala.
Visión Del Puesto
Gestionar los indicadores de Servicio al Cliente por medio de las respuestas consolidadas por las herramientas y llamadas telefónicas de las solicitudes y quejas recibidas en nuestro centro de contacto. Generar reportes y mejorar continua a los procesos.
Responsabilidades Del Puesto
Requerimientos del perfil:
Formación Académica: Estudiante universitario con Cierre de Pensum en Ingenieria Industrial, Mercadotecnia, Administración de Empresas o carrera afin.
Conocimientos Específicos y experiencia requerida: 2 años de experiencia en puestos similares. Excel , word, power point avanzado, sistema operativos CRM, cursos en servicio al cliente; deseable power BI.
Alto performance en las siguientes competencias: orden, trabajo en equipo, toma de decisiones, análisis critico, servicio al cliente, proactividad, cumplimiento de las tareas asignadas, enfocado al cumplimiento de objetivos.
Si cumples con los requisitos de puesto y tu objetivo es aprender, crecer y desarrollar una carrera plena de desafíos, te invitamos a enviarnos tu postulación. En Coca-Cola FEMSA consideramos firmemente que el Talento es la clave para el éxito. Es por ello que estamos comprometidos en ofrecer las mismas oportunidades de desarrollo para todos los candidatos sin diferenciación de origen, raza, estado civil, edad, opinión política, género, credo, asociación a una cultura o afiliación a un sindicato, clase social o económica, situación familiar, embarazo, lengua, orientación sexual, identidad de género, discapacidad, enfermedad, nacionalidad o estatus migratorio y/o cualquier otro motivo. Valoramos la diversidad, ya que sabemos que nos hace más fuertes. En FEMSA, Coca-Cola FEMSA, OXXO, FEMSA Empaque y FEMSA Logística, TODOS los procesos de reclutamiento y selección de personal son GRATUITOS para todos los postulantes.
CUSTOMER SERVICE REPRESENTATIVE
Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed.
A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them.
Determining the cause of the problem is key to select and execute the best resolution.
As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.
What we need:
- English 85%
- Positive attitude
- Professionalism
- Schedule flexibility
- Documentation Skills
- Multi Tasking
- High School Diploma
- Previous customer service experience (desired)
- Computer skills & aptitude
- Problem – solving skills and the ability to think under pressure
- Communication (via phone, email and chat ) skills
- Team player
- People oriented
- Ownership to follow up on situations
What we offer:
- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
CUSTOMER SERVICE REPRESENTATIVE
About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
Are you interested In a rewarding career working with the world’s most exciting brands? Welcome to IntouchCX! We are where today’s opportunity meets tomorrow’s career. We support your personal and professional growth with customized training and development programs. Your success is our success, and we want to help you reach your goals!
Our Customer Service Representatives are passionate about making every customer interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. Punctuality, performance, and positivity will set you up for success.
Benefits:
- Competitive Salary
- On-site clinic
- Health & life insurance
- Employee discounts, and much more!
Job and Paperwork Requirements:
- English Level B2 or higher
- Legally entitled to work in Guatemala (with original Guatemalan DPI)
- High school diploma or equivalent
- Resume in English
- Original and valid police and criminal records
- Schedule availability
- Availability to work from campus
- Problem-solving skills and the ability to keep calm under pressure.
- Amazing people skills. Plus, a performance and customer service mindset
Term of Contract: Full Time. Permanent contract.
Feel free to contact us from Monday to Friday from 8:00 AM to 6:00 PM, or visit us at 5-00 zona 13 WTC building, 1st floor, North Tower
Call us at 24112631 or send us a WhatsApp at 58139210 if you have any questions.
We're waiting for you - join our team today! Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
PROJECT MANAGER
- Four or more years of project management experience
- Experience in developing web technologies and software platforms for maximum usability
- Strong attention to deadlines and budgetary guidelines
- Proven success working with all levels of management
- Strong written and verbal communication skills
- Excellent presentation skills
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
- Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
CUSTOMER SERVICE REPRESENTATIVE
Requirements
Description and Requirements
- Answer incoming calls from consumers.
- Contact consumers, vendors, partners or any other party when required.
- Listen and identify the root of the cases, interact with the consumer on the phone, online networks and / or email, and solve the problem accordingly.
- Know the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary.
- Keep your knowledge of the policies and products of the account updated
- Maintain adequate competition in products and support platforms.
- Read and make sure you understand new policies, procedures and products or updates of existing ones.
- Communicate with the supervisor, team members and other teams regarding problems, solutions and trends.
- Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed materials, and other storage and distribution tools is strictly prohibited) .
- Document all assisted cases and perform any other task, duties or services required by the immediate superior manager.
- Keep an accurate and meaningful logbook of each call in the account system; according to established procedures and policies. Keep up-to-date relevant stationery and files through data entry.
Additional Job Description
The main objective of the customer service representatives is to efficiently provide accurate and high quality solutions to consumers under stipulated policies and procedures, offering support and answering consumer inquiries by telephone.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
CUSTOMER SERVICE REPRESENTATIVE
Company Overview
Our client is a group of talented, driven professionals dedicated to improving the lives of clients, providers, and injured workers. They offer an exciting workplace environment with competitive salaries and benefits, where culture, growth, and opportunity thrive.
Job Overview
Our client is looking for a Customer Service Professional who is fluent in both English and Spanish. This position involves supporting and assisting clients with inbound and outbound calls, managing referrals, scheduling, and ensuring seamless communication across stakeholders. Strong proficiency in both English and Spanish, along with a reliable internet connection for remote work, is essential for success in this role.
Responsibilities
- Receive inbound phone and electronic referrals from workers' compensation insurance companies, providers, patients, etc.
- Open new cases accurately following policy and procedures.
- Make outbound contacts with adjusters and Physical Therapy Centers to verify and request case information.
- Update adjusters and nurse case managers on patient status in a timely manner.
- Maintain TAA goal (Total Agent Availability) on a monthly basis.
- Consistently meet MedRisk Customer Support Service & Quality standards.
- Review and manage case data, including data entry, updates, and accuracy checks.
- Communicate with insurance companies to verify information and request necessary paperwork.
- Schedule Physical Therapy appointments by making outbound calls to Providers and Patients.
- Adhere to interdepartmental procedures, policies, and URAC Utilization Management Standards.
Qualifications / Skills
- Bachelor’s degree preferred or equivalent industry experience.
- Minimum of 3 years in a call center environment handling high-volume inbound and outbound calls.
- Strong verbal and written communication skills with a customer-centric approach.
- Highly developed problem-solving abilities.
- Strong data entry skills with attention to detail and organization.
- Proficient in MS Word, Excel, and Outlook.
- Ability to multi-task and work independently.
- Bilingual in English and Spanish is required
Other relevant information
- Must be comfortable with virtual video meetings.
- Reliable internet connection required for remote work.
APPLY HERE: https://www.linkedin.com/jobs/view/4065454713/?alternateChannel=search&refId=iXVdMnLfYEZX3TsVjBkH8Q%3D%3D&trackingId=6zomKXDMpxymhOCEfqcI5A%3D%3D&trk=d_flagship3_search_srp_jobs