PROJECT MANAGER
- Four or more years of project management experience
- Experience in developing web technologies and software platforms for maximum usability
- Strong attention to deadlines and budgetary guidelines
- Proven success working with all levels of management
- Strong written and verbal communication skills
- Excellent presentation skills
- Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks
- Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects
CUSTOMER SERVICE REPRESENTATIVE
Requirements
Description and Requirements
- Answer incoming calls from consumers.
- Contact consumers, vendors, partners or any other party when required.
- Listen and identify the root of the cases, interact with the consumer on the phone, online networks and / or email, and solve the problem accordingly.
- Know the performance objectives established both individual and team, which may include customer service, productivity, quality standards and any other area related to the business that is necessary.
- Keep your knowledge of the policies and products of the account updated
- Maintain adequate competition in products and support platforms.
- Read and make sure you understand new policies, procedures and products or updates of existing ones.
- Communicate with the supervisor, team members and other teams regarding problems, solutions and trends.
- Keeping account information confidential, protecting it from unauthorized use, ensuring that it is kept within the account only (the use of external storage units, printed materials, and other storage and distribution tools is strictly prohibited) .
- Document all assisted cases and perform any other task, duties or services required by the immediate superior manager.
- Keep an accurate and meaningful logbook of each call in the account system; according to established procedures and policies. Keep up-to-date relevant stationery and files through data entry.
Additional Job Description
The main objective of the customer service representatives is to efficiently provide accurate and high quality solutions to consumers under stipulated policies and procedures, offering support and answering consumer inquiries by telephone.
Language Reference
English
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
CUSTOMER SERVICE REPRESENTATIVE
Company Overview
Our client is a group of talented, driven professionals dedicated to improving the lives of clients, providers, and injured workers. They offer an exciting workplace environment with competitive salaries and benefits, where culture, growth, and opportunity thrive.
Job Overview
Our client is looking for a Customer Service Professional who is fluent in both English and Spanish. This position involves supporting and assisting clients with inbound and outbound calls, managing referrals, scheduling, and ensuring seamless communication across stakeholders. Strong proficiency in both English and Spanish, along with a reliable internet connection for remote work, is essential for success in this role.
Responsibilities
- Receive inbound phone and electronic referrals from workers' compensation insurance companies, providers, patients, etc.
- Open new cases accurately following policy and procedures.
- Make outbound contacts with adjusters and Physical Therapy Centers to verify and request case information.
- Update adjusters and nurse case managers on patient status in a timely manner.
- Maintain TAA goal (Total Agent Availability) on a monthly basis.
- Consistently meet MedRisk Customer Support Service & Quality standards.
- Review and manage case data, including data entry, updates, and accuracy checks.
- Communicate with insurance companies to verify information and request necessary paperwork.
- Schedule Physical Therapy appointments by making outbound calls to Providers and Patients.
- Adhere to interdepartmental procedures, policies, and URAC Utilization Management Standards.
Qualifications / Skills
- Bachelor’s degree preferred or equivalent industry experience.
- Minimum of 3 years in a call center environment handling high-volume inbound and outbound calls.
- Strong verbal and written communication skills with a customer-centric approach.
- Highly developed problem-solving abilities.
- Strong data entry skills with attention to detail and organization.
- Proficient in MS Word, Excel, and Outlook.
- Ability to multi-task and work independently.
- Bilingual in English and Spanish is required
Other relevant information
- Must be comfortable with virtual video meetings.
- Reliable internet connection required for remote work.
APPLY HERE: https://www.linkedin.com/jobs/view/4065454713/?alternateChannel=search&refId=iXVdMnLfYEZX3TsVjBkH8Q%3D%3D&trackingId=6zomKXDMpxymhOCEfqcI5A%3D%3D&trk=d_flagship3_search_srp_jobs