Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

The candidate should have strong strategic and operational experience across a range of communication and media channels, including content creation, social media, and public relations. Experience of stakeholder management would also be an advantage. In addition, they should have coordination, project management and negotiation skills.   

• Lead development of Volunteer Communications Strategy internally and externally. 
• Develop and implement a comprehensive communication strategy to engage volunteers before, during and after the tournament. 
• Work closely with FIFA Zurich Volunteer Team to incorporate larger FIFA communications & engagement strategy into overarching FIFA World Cup 2026 plan.  
• Primary contact for any collaborative efforts with an external communications agency (AOR), supporting in the RFP process and ensuring positive coverage of volunteer efforts and contributions.
• Develop operational and FAQ materials for volunteers working closely with Functional Area key contacts.
• Create written content that is inspiring and engaging for various channels, internal website, social media and contact centers.
• Manage relevant social media channels, working in collaboration with media AOR to address any concerns through crisis communication planning.
• Coordinate development and provide ongoing input, information and materials (as requested) that support internal and external communication efforts about the program and its initiatives. 
• Provide ancillary support for other team members and support colleagues as needed or requested.
• Be end-to-end manager for various project deliveries; ensure smooth communication, coordination and cooperation with internal and external parties.
• Be the Volunteer Program’s focal point and coordinate with the Marketing & Communications Department across host country teams. 
• Support various Communications divisions where required, including Digital, Media Relations and others. 

Education & Qualifications
• University degree in business, communications and marketing (or adequate training/vocational education)
• Master’s Degree an additional asset

Work Experience
• 7+ years of experience in communications role
• Experience of working within a major sports event organisation an advantage
• Demonstrable experience of social media and media relations
• Strong project management and campaigns experience
• Knowledge of Photoshop, Final Cut Pro, Audacity, web design and any other applications is beneficial; Additional qualification in web design or animation is a plus
• Proven ability to manage clients and relations with multiple departments.
• Excellent communications skills; people management skills; ability to motivate others towards a common goal; proven record of efficient project management, clear orientation on result.
• Excellent analytical skills and critical thinking
• Ability to understand the big picture and adapt accordingly; be agile and stress resistant
• Flexibility and ability to work autonomously.
• Team player, willing to work on tight timelines and pitch in when needed.
• Positive attitude, patience and persistence

Languages
• Fluent in English. Spanish and/or French proficiency is a plus

Technology
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

• Greet and welcome visitors as they arrive at the office, providing a positive and professional first impression.
• Answer incoming calls and direct them to the appropriate person or department, or take messages as needed.
• Manage the office's main email inbox, responding to inquiries or forwarding messages to the relevant team members.
• Maintain the cleanliness and organization of the reception area, ensuring it reflects the professionalism of FIFA.
• Manage incoming and outgoing mail and packages, including sorting, distributing, and logging deliveries.
• Schedule appointments, meetings, and conference rooms for staff and visitors using electronic calendar systems.
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Monitor and maintain office supplies inventory, placing orders as needed to ensure adequate stock levels.
• Assist with basic clerical duties, including typing, drafting correspondence, and preparing documents.
• Serve as a liaison between visitors and staff, providing information and assistance as required.
• Adhere to security procedures by monitoring access to the office and issuing visitor badges as necessary.
• Collaborate with other administrative staff to ensure seamless operations and support across the organization.
• Stay informed about FIFA events, initiatives, and policies to provide accurate information to visitors and callers.
• Handle sensitive information with confidentiality and discretion, maintaining privacy and security protocols at all times.

• Previous experience as a receptionist or in a similar front desk role, demonstrating proficiency in managing a busy office environment and providing excellent customer service to visitors and callers.
• Strong organizational skills with the ability to multitask and prioritize tasks effectively, ensuring smooth operations and timely completion of duties in a dynamic work setting.
• Familiarity with office equipment and software, including phone systems, email platforms, calendar applications, and basic administrative tools, enabling efficient communication and task management.
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools

The main responsibilities of the Manager, English Translator for the FIFA World Cup 26 include: