VICE PRESIDENT
- We are seeking a Vice President to join the Citi Impact Fund investment team and work across our four verticals. The $500 million Citi Impact Fund was first launched in 2020, born out of the belief that venture investing could play a meaningful role in advancing economic opportunity for underserved communities. We make direct equity investments in "double-bottom line" U.S.-based start-ups that are applying innovative solutions to help address some of society's most pressing challenges.
Based in New York, the candidate will work alongside members of the investment team on investment execution, due diligence, portfolio management, sourcing strategy and partnership activities with the impact investing and startup community. In addition, this person will partner with subject matter experts within Citi to drive collaboration and find opportunities to advance the success of our portfolio companies and the field as a whole.
The Citi Impact Fund is focused on driving solutions in four key investment areas, including:
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Climate resilience: Solutions for climate transition, mitigation and adaptation to protect our natural and built environments from the harmful effects of climate change, which disproportionately impact underserved communities
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Financial resilience: Solutions that provide underserved communities with opportunities to create, manage and build financial resilience and wellness
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Social infrastructure: Solutions that expand access to essential services including housing, healthcare and transportation for underserved communities
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Future of work: Solutions that provide access to stable, quality jobs, offer modern, relevant education and training for workers and students and re-imagine how we balance work and life.
Key Responsibilities:
Investment Execution
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Lead diligence and investment thesis building on prospective investment opportunities; prepare investment memorandums, build financial models, conduct market research and present to internal investment committee and manage approval processes
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Work cross-functionally within the firm on both new investment and follow-on investment processes; maintain close relationships and build trust with business partners internally
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Support sourcing, market landscaping and thesis building activities within the Fund’s focus areas
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Develop strong relationships with key venture capital, impact investing, and start-up ecosystem players and represent the Fund at industry events
Portfolio Support and Management
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Manage a portfolio of investments, monitoring company performance, tracking financial and impact results, and preparing internal quarterly portfolio reviews and other analyses
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Support follow-on investment opportunities, including diligence, approvals, execution and structuring
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Support portfolio companies by attending founder meetings and enabling partnerships across Citi to help support portfolio company growth
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Lead internal partner engagement on governance and operational items over the life cycle of an investment
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Manage portfolio analysis and data projects for Citi risk and control functions and firm-wide reporting needs
Qualifications
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2+ years of experience in private equity / venture capital investing; total of 5+ years of experience in relevant role (investment banking, strategy consulting, corporate finance, or direct business experience in one of the fund’s investment verticals)
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Strong preference for direct investing experience in at least one of Citi Impact Fund’s key verticals; specific experience or interest in impact investing strongly preferred
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Candidate must have strong finance and investment acumen including an ability to develop and manage complex financial models, conduct rigorous primary market and industry diligence, prepare valuation analysis and synthesize in written investment materials
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Strong communication and relationship management skills as well as an entrepreneurial spirit
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Attention to detail and desire to deliver high quality work products that drive key decisions
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Confident interpersonal skills and comfort contributing to discussions at senior levels
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Natural curiosity for learning new things and proactively sharing information with others
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Strong sense of urgency in driving projects to completion and ability to prioritize assignments and work in a fast-paced environment
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Commitment to the Citi Impact Fund’s mission and desire to innovate
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Bachelor’s degree, preferably in technical/analytical discipline
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Job Family Group:
Institutional Trading------------------------------------------------------
Job Family:
Structuring------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location:
New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:
$175,000.00 - $250,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Anticipated Posting Close Date:
Mar 18, 2025------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
JUNIOR EVENT ASSISTANT
Junior Event Assistant
Immediate Start / Full Time Position
Looking for a dynamic start to your career? Join our team in sunny Miami!
We’re on the lookout for a Junior Event Assistant to join our energetic and enthusiastic team. If you’re confident, outgoing, and eager to get stuck into face-to-face promotions at events, this could be the opportunity you’ve been searching for.
About the Role:
As a Junior Event Assistant, you’ll play a key role in engaging with customers, representing our clients’ brands, and creating memorable experiences at events. This isn’t an event planning role – it’s all about being at the forefront of our promotional activities, interacting with people, and driving sales through excellent customer service.
What You’ll Be Doing:
- Representing client brands at various event locations in Miami.
- Engaging with customers to promote products and services.
- Building rapport with attendees to create a positive brand experience.
- Providing product information and answering customer queries.
- Meeting sales targets and contributing to team success.
What We’re Looking For:
- A confident, outgoing personality – you love meeting new people!
- Strong communication and interpersonal skills.
- A self-motivated and proactive attitude.
- A professional appearance and a positive outlook.
- No prior experience necessary – just a willingness to learn!
Why Join Us?
- Competitive compensation with bonus opportunities.
- Full training provided to set you up for success.
- A fun, energetic team environment.
- Opportunities to develop skills in sales, marketing, and promotions.
- Great career progression for ambitious individuals.
About You:
Whether you’re a recent graduate, someone looking to gain hands-on experience, or just ready for a new challenge, this role could be the perfect fit. If you thrive in a fast-paced, people-oriented environment, we’d love to hear from you!
Ready to Apply?
Join us and make an impact at events across Miami – we can’t wait to meet you!
ASSISTANT PROPERTY MANAGER
At CubeSmart, our culture makes the difference.
When we say it’s what’s inside that counts, we are saying “you count”
Responsibilities
What CubeSmart Self Storage offers:
- Weekly Pay - Putting money in your pocket more often
- Excellent Schedule – Most shifts end at 6:00 p.m. and Sundays off*
- Competitive Hourly Pay & Bonus
- Paid Time Off – Vacation, Sick, & Holidays
- Generous Health Benefits
- 401k Retirement Plan with Company Match
- Tuition Reimbursement
- Self-Storage Discounts
In your role at CubeSmart Self Storage, you will be required to manage and maintain your property. This includes skills in both customer service and property maintenance.
The Assistant Property Manager is responsible for….
Customer Service:
- Developing customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a WOW! or 5-Star service.
- Interacting face to face with customers, providing excellent service, and building rapport.
- Meeting monthly sales goals and metrics.
- Walking the property to perform lock checks and showing units to customers.
- Working both independently and on a team renting self-storage spaces, selling store merchandise, managing the leasing process, accepting payments utilizing our Point-of-Sale System (POS), completing daily bank deposits, and making courtesy calls to customers regarding late payments.
Property Maintenance:
- Physical requirements include daily walks of the property, cleaning the units and the property, opening, and closing of the storage doors (up to 50 lbs.)
- Maintaining facility which includes mopping, sweeping, changing light bulbs, cleaning out storage units, and similar light activities.
- Keeping a clean and safe storage facility to ensure condition meets company guidelines (i.e., clean restrooms, landscaping, parking, and paving, fence, walls, doors)
You’ll love working here because…
YOU WILL MAKE A DIFFERENCE – YOU WILL BELONG TO A TEAM – YOU WILL GROW WITH US
Qualifications
You’d be great in this role if you have…
- A positive and outgoing personality with a passion for helping people.
- Experience in delivering high quality customer service to a diverse customer market.
- Basic computer skills.
We also want you to know that...
- You must have the ability to work Saturdays.
- Valid driver’s license and insurance with access to reliable transportation used during the workday.
- While performing the duties of this job, you will be frequently required to stand, sit, kneel, crouch, crawl, bend, climb or balance on a ladder.
*Some locations may require Sunday hours
We are an Equal Opportunity Employer, Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.+
APPLY HERE: https://careers.cubesmart.com/careers-home/jobs/21859?lang=en-us&iis=Job%20Board&iisn=Linkedin
MULTIMEDIA JOURNALIST (BILINGUAL SPANISH-ENGLISH)
Acerca del empleo
Multimedia Journalist (Bilingual Spanish-English)
Company Description
Te Lo Cuento News Kansas City - St. Joseph is the only dedicated Spanish-language news outlet in the region, committed to serving and engaging the Hispanic community on both sides of the Missouri-Kansas border. Since 2020, our digital platform has provided essential news tailored to the Hispanic population’s needs. With a legacy of successful projects in Venezuela, Colombia, and across the United States, Te Lo Cuento News is a trusted source of information and a platform for advertisers targeting the growing Hispanic market.
Role Description
We are seeking a dynamic Multimedia Journalist to join our team on a contract and assignment basis. This role involves creating engaging and impactful content, both written and visual, for our digital platforms. While based in the Kansas City Metropolitan Area, we are open to applications from journalists across Kansas and Missouri. Candidates must be bilingual (Spanish-English) and authorized to work in the United States.
Key Responsibilities:
- Report on a wide range of topics, including crime, local events, and community stories.
- Produce, edit, and publish video and written content for digital and social media platforms.
- Conduct live interviews and broadcasts with professionalism and accuracy.
- Write compelling articles and press releases that inform and engage the Hispanic community.
- Manage social media accounts to promote content and interact with the audience.
- Collaborate with the editorial team to ensure alignment with the company’s mission and standards.
- Perform additional duties as assigned to support the newsroom and company goals.
Qualifications:
- Proven experience in multimedia journalism, including writing, video editing, and live reporting.
- Proficiency in video production tools and software for editing.
- Strong news writing and press release skills in both Spanish and English.
- Excellent knowledge of social media platforms and content strategies.
- Fluency in Spanish and English, both written and verbal.
- Familiarity with the Hispanic community and its cultural context.
- Authorization to work in the United States.
- Bachelor’s degree in Journalism, Communications, or a related field preferred.
What We Offer:
- A flexible and collaborative work environment.
- Opportunities to create impactful content that serves the Hispanic community.
- Contract-based work with assignments tailored to the company’s needs and your expertise.
How to Apply:
Send your resume, portfolio, and a brief cover letter to press@telocuentonews.com . Please include examples of written articles and video content you have produced.
MBA SUMMER ASSOCIATE, STRATEGY & ANALYTICS - SUMMER 2025
MBA Summer Associate, Strategy & Analytics - Summer 2025
We appreciate your interest in employment with Barry’s! Barry’s is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Applicants with disabilities who need assistance with the application process may be entitled to a reasonable accommodation in accordance with applicable law. If you need assistance in completing this application or with the application process because of a disability, please contact the People and Culture Department (people@barrys.com).
Barry’s is the Best Workout in the WorldTM®. Founded in West Hollywood in 1998, it’s the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour workout that’s as effective as it is fun. Our fitness classes alternate between working out with weights and running on a treadmill. Each day focuses on a different muscle group in order to achieve real results and to prevent injuries. Our program is designed to tone muscle and maximize fat loss, while spiking the metabolism for up to 48 hours following the class.
Please be aware that smoking is prohibited in all indoor areas of Barry’s studios and corporate offices.
About the role
At Barry’s, we believe in inspiring our employees and our clients to work hard, have fun, find their strength, and be their best. The Barry’s MBA Summer Associate Program is designed to immerse graduate students in the world of global boutique fitness. Our program offers a hands-on experience within a variety of departments to provide students with valuable skills they can use throughout their careers. The MBA Summer Associates lead meaningful initiatives and work on projects that enable Barry’s to achieve its vision of transforming lives worldwide. While participating in the MBA Summer Associate Program, students will have the opportunity to work alongside our HQ employees to gain a deep understanding of our business and will also have exposure to the senior-most executives in the Company.
All of our employees are expected to uphold Barry’s community and culture standards, and live the Company’s mission, vision, and values daily. As a Barry’s MBA Summer Associate, you represent the Barry’s brand within the studio and throughout the fitness community. We are looking for hard-working, determined, and self-motivated candidates with solid communication, time management, and interpersonal skills. We seek candidates who act professionally and have strong organizational skills with the ability to multi-task in fast-paced environments.
What you'll do
- Lead 1-3 key strategic projects, collaborating closely with cross-functional teams to drive impactful business outcomes.
- Analyze and synthesize data to inform strategic decision-making and communicate business trends.
- Assess current operations and new or ongoing initiatives to identify areas for growth, resolve issues, and/or increase cross-functional buy-in.
- Develop and manage recurring and ad hoc analyses, translating insights into clear recommendations for leadership.
- Design financial and operational models to support strategic initiatives.
- Analyze customer, competitor and market insights and recommend ways to improve customer journey and experience.
Our Student Associates are paid at an hourly rate. Barry’s does not provide housing.
Qualifications
- Must be currently enrolled in a MBA program
- Provide a letter from your school verifying enrollment (upon offer)
- Summer Associates are a full-time role and expected to work 35+ hours per week during the duration of the program
- Available to work from approximately June through September
- Must be available to work at our corporate HQ in Miami, FL
BUSINESS DEVELOPMENT MANAGER
Job Title: Business Development Executive (Commission-Based)
Location: United States (Hybrid)
Company: New India Abroad
About Us New India Abroad is a leading publication dedicated to informing the Indian Diaspora in the United States and Canada about the latest news and happenings in India and around the world. Our platform connects our audience to relevant and timely information through both digital and print editions.
Role Overview: We are seeking a dynamic and motivated Business Development Executive based in the United States. The primary responsibility of this role is to generate business by meeting with advertisers and encouraging them to display ads in our New India Abroad Newspaper. This is a commission-based role offering an excellent opportunity for someone with a strong network and experience in sales or advertising.
Key Responsibilities:
Identify potential advertisers and schedule face-to-face meetings.
Develop and maintain strong relationships with advertisers to secure ad placements in New India Abroad's print and digital editions.
Present advertising solutions tailored to the needs of each client.
Negotiate advertising rates and agreements to achieve sales targets.
Keep track of market trends and competitors to identify new business opportunities.
Provide feedback and insights to the management team to improve sales strategies and offerings. Qualifications and Skills:
Proven experience in sales, business development, or a related field, ideally within the media, advertising, or publishing industry.
Strong communication and presentation skills.
Ability to build and maintain relationships with clients.
Self-driven, proactive, and goal-oriented with a focus on delivering results.
Ability to travel locally for face-to-face meetings with advertisers.
Understanding of print and digital advertising trends is a plus.
Compensation: This is a commission-based role, offering competitive commission rates based on the ad sales you generate.
MANAGER VOLUNTEER SYSTEMS, VOLUNTEER PROGRAM
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Volunteers are at the heart of FIFA events, impacting all that experience the Tournaments, and represents a critical component to the successful delivery of FIFA World Cup 2026™. As football unites the world, the Volunteer Program provides a unique opportunity to unite and connect with individuals and communities across North America.
THE POSITION
The main responsibilities of the Systems Manager, Volunteer Program for the FIFA World Cup 2026 include:
• Support the Volunteer Systems Senior Manager in ensuring all technical requirements are thoroughly addressed within the system.
• Assist in defining and refining volunteer journey requirements across all modules of the volunteer management system, including Recruitment, Assignments, Scheduling, Rostering, Training, Accreditation and Uniform Distribution, and tournament Operations.
• Develop and define the integration matrix mapping necessary for all relevant systems, ensuring seamless connectivity and data flow across platforms.
• Work closely with the volunteer team to deliver comprehensive system training, ensuring exceptional service for system users. This involves prioritizing user requests, managing deadlines, and defining essential system reports to support operational needs.
• Coordinate the development and delivery of the system to meet all required specifications. Provide ongoing problem resolution and support following the go-live date to ensure seamless system performance.
• Contribute innovative ideas to improve and optimize system workflows.
• Collaborate with Contact Centre and shared back-office end users to deliver comprehensive support on all system-related materials, ensuring efficient resolution of issues and effective use of the systems.
• Work in close collaboration with internal FIFA Functional Areas and Host Cities to help ensure the successful development, implementation and management of the Volunteer Management System.
• Identify and report system-related issues, and diligently follow up to ensure their resolution or escalate as necessary to mitigate potential impacts.
• Manage the administration of the Volunteer system, ensuring the timely delivery and implementation of required functionalities to meet project objectives and user needs.
YOUR PROFILE
• Desired - Bachelor’s degree in Engineering, IT, Computer Science or related field.
Work Experience
• Higher Education qualification in Engineering, Information Technology, Computer Science, Project Management or related discipline is highly desired.
• Excellent knowledge around management systems services and business processes that can realize project benefits.
• Significant experience in major multi-sport or multi-location events is a strong advantage.
• Prior working knowledge of Rosterfy and / or alternative workforce and volunteer platforms with strong skills in building various system modules and automations is desired.
• Ability to work on large-scale platform structures that include multiple subdomains and to build logical actions for inheriting elements across both main and sub-accounts.
• Strong skills in using and building complex system automations that can handle multiple logical processes across several system sub-accounts.
• Prior experience in preparing business requirement documents for various system integrations, including high- and low-level design integration matrix mapping and test case scenarios.
• Strong knowledge in designing multiple permission roles across several subaccounts that meet the criteria and accommodate different responsibility levels for system admin users.
• Ability to balance priorities whilst working in a fast-moving progressive environment.
• Strong team player, adaptable to working under tight timelines, and ready to step in wherever needed to drive success, with a commitment to delivering results without compromising quality.
• Exceptional attention to detail.
Languages
• Fluent in English. Spanish and / or French proficiency is a plus
Technology
• Strong proficiency in using technology, including the Office 365 suite and industry-specific software.
• Experienced in working with various Event Management Systems and/or Volunteer Management Systems.
• Advanced knowledge of Rosterfy modules and their functionalities.
• Expertise in developing and utilizing Excel formulas and macros for data management and analysis.
• Strong skills in generating reports and creating visualizations using Power BI.
MANAGER TEAM FACILITIES SPECIAL PROJECTS
Under the guidance of the Senior Team Facilities Manager (USA) and Team Services Lead (Zurich) and working alongside the wider Team Services team and other tournament functional areas, the Team Special Facilities Projects Manager is responsible for coordinating the specific projects related to teams and referees for the FIFA World Cup 26 as well as the FIFA Club World Cup 2025™ in the three host countries.
THE POSITION
• taking the lead in communications with all Team Base Camp city authorities for planning and organizing open-to-public training sessions and community events for the FIFA Club World Cup 2025, if relevant, and the FIFA World Cup 26;
• overseeing the meet & greet program for teams by liaising with all Team Base Camp city authorities to assess operational plan and ensure successful project implementation on-site;
• liaising with all Team Base Camp city authorities on the catalogue of additional services and facilities for teams and their extended groups (friends and family);
• leading additional Team Services projects, such as team preparation camps and friendly matches;
• preparing various operational concepts, policies and procedures related to Team sServices and Refereeing services for the FIFA World Cup 26 and FIFA Club World Cup 2025;
• Leading the TBC Brochure including the management process for FCWC25 and FWC26
• Representing Team Facilities project at various operational meetings and other relevant activities for participating teams (including for their families and friends); and providing regular reports and carrying out other duties as assigned by the Senior Team Services Facilities Manager (USA) and Team Services Lead (Zurich);
YOUR PROFILE
• Able to manage a group of people working on the same projects and, as required, coordinate people in other functional areas to contribute to projects.
• Ability to create strong relationships with external stakeholders and maintain a high level of engagement.
• High energy levels, exceptional planning and organizational skills, strong negotiation and facilitation skills, excellent communication and presentation skills, and positive relationship management abilities.
• Capable of making decisions using problem-solving skills and exercising sound judgment to achieve results.
• Comfortable working in an international, demanding and changing environment.
• Able to work effectively as part of a team and adapt to and work well with people of other cultures and backgrounds.
Work experience
• A minimum of five years of experience in event management, ideally at the international level.
• Experience in building relationships with city authorities and understanding of USA/CAN/MEX specifics in organizing local events.
• Experience and knowledge of team facilities, venue operations, community projects is an asset.
• Proven track record in managing complex projects, including both pre-event planning and event implementation.
• Knowledge of team facilities, community events and competitions in a tournament setting, ideally from working in or at least having a thorough understanding of a football environment.
• Extensive and well-founded knowledge of event and competition operations.
Languages
• Fluency in English (oral and written); any additional language skills an asset.
Technology
• Strong administrative and IT skills, including MS Office (Word, Excel, PowerPoint, Teams).
MANAGER ACCESS MANAGEMENT BRIEFING & REPORTING
Reporting organisationally to the Head of Access Management, the Manager, Access Management Briefing & Reporting will be a key member of the FIFA26 Access Management team. They will be responsible for providing a range of tools and reports to assist in the planning of the FWC2026 at all stadiums. Such tools and reports will include:
• Conducting crowd modelling simulations.
• Utilising existing and previous event data to identify arrival patterns of spectators and accredited staff at the stadiums, based on client groups and stadium capacities.
• Updating plans and identifying issues as stadium overlay plans are adjusted.
• Creating usable reports for HQ, management and identified stake holders pertaining to the movement of spectators and staff during the tournament period.
Through close coordination with the Access Management Team and other Functional Area (FA), they ensure that the operations relating to the movements of persons holding an access device into and within the stadiums meet the requirements and provide efficient, safe, and well-planned ingress, circulation & egress.
The Manager, Access Management Briefing & Reporting will manage a Coordinator, Briefing & Reporting whose primary function will be to support the Manager, and conduct data deep dives, and research as necessary.
The Manager, Access Management Briefing & Reporting will be an active member of the Access Management (ACS) HQ team throughout the planning phases and the tournament period. During event time, they will be the desk lead for the ACS function in the Main Operations Centre (MOC).
THE POSITION
• Training on crowd dynamics to stake holders as required.
• Develop training materials for ACS staff, safety & security staff and volunteers.
• Planning and mapping of client group flows as they arrive at the stadium, enter through the security perimeter, and circulate around the stadium.
• Ensuring all client group flows, paths of travel, entrances and exits planned for people with disabilities and/or limited mobility meet FIFA and related local Accessibility standards and requirements.
• Providing advice and support to wayfinding during the Last Mile.
• Creating data and intelligence formulated reports as required to assist in the safe planning of this tournament.
• Providing expert advice on crowd dynamics to other key functional areas and host city authorities.
• Liaising with Transport to provide advice on temporary public transport options at the stadiums.
YOUR PROFILE
• Bachelor’s degree or similar level of higher education in IT & Systems, Sport Venue Management, Safety and Security or similar.
• Qualifications in Crowd modelling and simulation.
• If experience is compensating, lower degree is welcome to apply.
• Football (soccer) crowd dynamics knowledge.
• FIFA access management knowledge is a plus.
• Effective interpersonal communication, influencing and negotiation skills.
• Strong problem solving and analytical skills.
• Stature and professional experience necessary to interact as tough partner with senior colleagues.
• Good judgement, superb integrity, maturity, and fairness in dealing with people.
Work Experience
• Minimum experience of 4 years in the sport event industry, preferably within access management, crowd safety, crowd modelling, safety and security or venue management. Experience within FIFA is an advantage.
• Wayfinding and route planning in a large stadium environment.
• Single-sport, multi-venue event experience.
• Management and leadership of a team in high pressure tournament operations.
• Demonstratable ability to manage multiple projects concurrently and under pressure.
Languages
• Fluent in English.
Technology
• Crowd simulation systems.
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project, Power BI) and planning software and online collaboration tools
MANAGER FIFA COMMUNITY CUSTOMER CARE
Reporting organisationally to the Ticketing Customer Relationship Senior Manager , the Ticketing FIFA Football Community Customer Care Manager will help serve Ticketing and Hospitality efforts for the FIFA World Cup 2026™ that for the first time ever, is hosting 48 teams and 1,200+ players across 3 countries and 16 venues. This role will be responsible for planning and management of the customer care strategies and processes for Group Sales Customers to specifically fulfil all FIFA Football Community ticketing requirements and ensure a smooth and successful ticketing operation for these key FIFA stakeholders. The Customer Care Manager must ensure compliance with the applicable sales strategy and the FIFA ticketing requirements, policies and regulations whilst providing support to all FIFA Football Community Entities with ticketing enquiries. Focuses particularly on the delivery of effective ticketing customer care for the FIFA World Cup 2026™.
THE POSITION
- Plan and implement effective customer care strategies and processes across all the established communications channels (email, phone and any other ticketing bespoke systems)
- Train and manage a small team, in line with the sales strategy and FIFA ticketing requirements, policies and regulations, including regular quality assurance checks
- Perform customer care ticketing processes (back office and onsite) whenever required
- Build, manage and maintain successful relationships with all FIFA Football Community whilst resolving all issues and enquiries
- Manage and monitor the ticket quota and requests allocated to FIFA Football Community
- Issue all necessary ticketing communications and be able to translate into required languages, where applicable
- Present ticketing information and deliver training to FIFA Football Community Entities and other stakeholders both in person and online
- Plan effective communication and escalation processes and ensure implementation within the team
- Plan and implement quality control procedures to ensure that any deviation from the requirements is detected and corrected as soon as possible
- Actively research and implement solutions to pro-actively increase the productivity of the group sales customer care team, and maximize customer information and satisfaction
- Analyze and report regularly on KPIs and the effectiveness of customer care being delivered
- Pro-actively identify and report on patterns and risks, and implement processes to mitigate them
- Ensure that all customer care processes are in compliance with the different FIFA functional areas requirements, including but not limited to Legal, Sustainability, Data Protection, Finance, etc.
- Liaise with internal and external stakeholders to ensure the relevant customer care information is available and share applicable knowledge
- Ensure an efficient administration and archive of all versions of customer care and knowledge base, in all languages
- Report on the implementation of sales strategy and ticketing requirements
- Ensure adherence to specific operational deadlines and project plans and compliance with ticketing policies, regulations and GDPR.
- Any other duties that may be assigned.
YOUR PROFILE
- Bachelor or master’s degree or equivalent in relevant area.
- Planning and delivery of Customer Care for corporate customers/business stakeholders (Essential)
- Leading and managing small teams (Essential)
- Excellent communication and relationship management (Essential)
- Good numeracy (Essential)
- Ticketing (Good to have)
- International Sports Events (Good to have)
- Venue and onsite operations experience for major sports event (Good to have)
- Fluent in English, spoken and written (Essential)
- Fluent, spoken and written, in any of the following: French, Spanish, German (Ideal)
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project), planning software and online collaboration tools
- CRM software for case management
- Use of Ticketing applications and tools (good to have)
OFFICE RECEPTIONIST
Reporting organisationally to the Executive Director of Workforce, the Office Receptionist will be a key member of the FIFA26 Miami Office, and work in close collaboration with the Administration team. and other key individuals responsible for delivering administration services to the Miami office for various teams.
THE POSITION
• Answer incoming calls and direct them to the appropriate person or department, or take messages as needed.
• Manage the office's main email inbox, responding to inquiries or forwarding messages to the relevant team members.
• Maintain the cleanliness and organization of the reception area, ensuring it reflects the professionalism of FIFA.
• Manage incoming and outgoing mail and packages, including sorting, distributing, and logging deliveries.
• Schedule appointments, meetings, and conference rooms for staff and visitors using electronic calendar systems.
• Assist with administrative tasks such as data entry, filing, photocopying, and scanning documents.
• Monitor and maintain office supplies inventory, placing orders as needed to ensure adequate stock levels.
• Assist with basic clerical duties, including typing, drafting correspondence, and preparing documents.
• Serve as a liaison between visitors and staff, providing information and assistance as required.
• Adhere to security procedures by monitoring access to the office and issuing visitor badges as necessary.
• Collaborate with other administrative staff to ensure seamless operations and support across the organization.
• Stay informed about FIFA events, initiatives, and policies to provide accurate information to visitors and callers.
• Handle sensitive information with confidentiality and discretion, maintaining privacy and security protocols at all times.
YOUR PROFILE
• Strong organizational skills with the ability to multitask and prioritize tasks effectively, ensuring smooth operations and timely completion of duties in a dynamic work setting.
• Familiarity with office equipment and software, including phone systems, email platforms, calendar applications, and basic administrative tools, enabling efficient communication and task management.
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
EXECUTIVE ASSISTANT
THE POSITION
• Assist in organizing and managing travel logistics, including transportation and accommodations
• Manage, track, and submit expense reports.
• Coordinate and maintain calendars, scheduling, appointments, and cross functional meetings where required.
• Create, prepare and manage documentation, reports, and presentations, including but not limited to formats such as PowerPoint presentations, excel spreadsheets, and Word documents, related to the assigned Functional Areas.
• Assist with intra-and inter-departmental communications as requested or required by the assigned Functional Areas.
• Facilitate collaboration between different departments and stakeholders to ensure smooth operations.
• Handle sensitive and confidential information with utmost discretion and professionalism.
• Prepare meeting agendas, take minutes, and follow up on action items to support efficient decision-making.
• Coordinate and support tournament-related meetings, workshops, and conferences.
• Take on special projects across assigned Functional Areas as needed or requested.
YOUR PROFILE
• Minimum of 3 years of work experience in an executive assistant/administrative assistant role, preferably for the sports industry
• Strong communication skills, both oral and written
• Ability to work under pressure
• Positive attitude, patience, and persistence
• Fluent in English. Spanish and/or French proficiency is a plus
• Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools