CUSTOMER EXPERIENCE, CUSTOMER EXPERIENCE TEAM LEADER
Requirements
Description and Requirements
***Applicants should be available and willing to work on-site and/or from home depending on business needs.***
Customer Experience, Customer Experience Team Leader
Position overview:
The Team Leader supports Customer Experience Analysts for TELUS programs and ensures tasks/responsibilities are carried out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible for analyzing, drafting, and delivering recommendations to improve the quality of service. Generates internal and external client reports on Customer Experience data and Root Cause Analysis (RCA). Additionally, partners up with other Customer Experience Team Leaders from other TELUS regions to identify and work on opportunities found in their region and share best practices among them
Key responsibilities:
Completes root cause, and process gap analysis for executive escalations, specific client complaints, results, and correlations between business needs and KPIs directly impacting customer experience (CSAT, DSAT, T2B, B2B, etc); Ensures tool’s usage, as well as self-train for all available versions, practices and maintains open communication with IT, and TI POC to report any outages, etc.; Maintains updated data to comply with recording % according to client SOW; Meets with AGM and CE Manager to reveal findings, trends, and recommendations that will benefit operational KPIs; Ensures CE analysts comply with health check audits, as well as targeted call listening compliance, processes development, among other, and performance metric results.
Requirements & Core competencies:
- Schedule flexibility
- Availability to work on-site
- Giving support
- Focusing on customers
- Embracing technology
- Managing self-development
Leadership competences:
- Providing leadership
- Leading change
- Building an effective team
- Managing stakeholders
Functional competencies:
- English - B2 : Required
- Oral and written comprehension.
- Appropriate use of language.
- Proficiency with MS Office & Google applications
- Google Sheets knowledge - Required
- Looker Studio (previously Data Studio) - Desirable
- Customer service - Advanced
- Motivation Theory - Advanced
- Quality processes - Advanced
- Feedback techniques, learning, and development - Basic
Qualifications:
- Bachelor’s degree in any field - Desirable
- Experience in quality control - Desirable
- Lean Six Sigma yellow belt training/certification - Desirable
- Coaching for Excellence or other coaching methodologies - Mandatory
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Additional Job Description
The Team Leader supports Customer Experience Analysts for TELUS programs and ensures tasks/responsibilities are carried out effectively and efficiently. Designs and implements career development plans for each Analyst to ensure maximum operational, client, and personal effectiveness. Responsible for analyzing, drafting, and delivering recommendations to improve the quality of service. Generates internal and external client reports on Customer Experience data and Root Cause Analysis (RCA). Additionally, partners up with other Customer Experience Team Leaders from other TELUS regions to identify and work on opportunities found in their region and share best practices among them
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.
SALES DEVELOPMENT REPRESENTATIVE
About PlanOmatic:
PlanOmatic provides quality photography, floor plans and 3D to the Single-Family Rental industry with speed and at scale, nationwide. With a network of photographers across the US, PlanOmatic serves property management companies and single-family rental owners/operators. As a client-centric company, PlanOmatic offers integrations and business intelligence for its partners to streamline their operations and marketing workflow. With a mission to show 1 million people their home for the first time, PlanOmatic continuously improves its solutions to lead innovation in the real estate industry.
- Inc. 5000 honoree for fastest-growing privately held companies in the U.S in 2015, 2016, 2017 and 2018.
- Denver Business Journal Small Business (20-29 employees) Award Winner in 2016.
- Colorado Companies to Watch honoree in 2018.
- HousingWire Tech100 Real Estate honoree in 2020.
PlanOmatic's culture is centered around creating a safe and supportive environment at work. We continuously provide and invest in platforms for employee-led initiatives focused on Health & Wellness, Diversity & Inclusion, Sustainability, and Philanthropy to encourage our team to continue to grow personally and professionally.
We are a place where BIPOC, women, members of the LGBTQ+ community, and other marginalized groups are celebrated. We are proud of the inclusive working space we have created for all of our staff. Our company will always be committed to fostering an environment of diversity, equity, inclusion, and belonging.
About the Position:
PlanOmatic is looking for a Sales Development Representative to support us in prospecting, nurturing, and setting up discovery calls with new clients. This role is cross-functional and client facing.
The ideal candidate is self-motivated, detail-oriented, highly organized, and committed to delivering an exceptional client experience.
Department: Sales
Schedule: Monday - Friday, 8am - 5pm MST (USA)
Role Structure: This is a remote opportunity - available in El Salvador, Argentina, or Colombia.
Role Description & Responsibilities |
Prospecting - Identify potential clients and generate new business opportunities through outbound efforts, including cold calling, email, LinkedIn outreach, and networking.
- Lead Nurturing- Nurture warm prospects and grow potential sales opportunities by building relationships with leads. Build long-term, trusting relationships with prospects to qualify leads as sales opportunities.
- Pipeline Management | Maintain a strong, organized pipeline of prospects, ensuring steady top-of-funnel activity.
Demo Coordination | Schedule and facilitate discovery calls and product demos between prospective clients and our Sales team.
- Cross-departmental Collaboration | Work closely with cross-functional teams including Marketing, Product, Technology, and Operations to ensure you're knowledgeable on internal processes and the client experience to lead to seamless sales development efforts.
- Sales & Marketing Collaboration| Collaborate with the Sales and Marketing teams to develop targeted outreach campaigns. Collaborate with the Sales team to develop strategies for reaching sales targets.
- CRM Utilization | Track and manage all leads, outreach activities, and follow-ups in the CRM (e.g., HubSpot, Salesforce) to ensure transparency and efficiency. Develop sequences and messaging for strategic engagement.
Qualifications |
- Fluency in English, both verbal and written.
- 1+ years of experience in a sales development or lead generation role
- Ability to consistently work in the Mountain Standard Time Zone (USA) - hours are 8am - 5pm.
- Consistent access to high speed internet and reliable equipment (laptop with a working camera and audio).
- A self-starter with resilience, adaptability, and a results-driven mindset
- Comfortable with outbound prospecting, cold outreach, and handling objections
- Experience using CRM and sales automation tools (HubSpot, etc.)
- Ability to work independently and stay organized in a fast-paced environment
- Strong sense of urgency and proactivity.
- Ability to multitask and manage priorities in a fast-paced environment.
- Detail-oriented with a proactive approach to client support.
Interview Process
- 45-minute call with Head of People
- Take Home Exercise
- 1-hour interview with CRO and Head of People
- 30-minute peer interview with Account Executive
PlanOmatic's Benefits | Our company wouldn't be what we are without our people. We pledge to continuously believe in our people and invest in our talent. This starts with our unique and supportive company culture, competitive base salaries, and is continued with our other benefits:
- A culture that supports and celebrates a healthy work life balance for everyone
- 6 sick days per year
- 12 paid holidays and 20 days of PTO annually
- Celebrate and be celebrated with PlanOmatic peers through our Bonusly rewards program
- PlanOmatic complies with all local and national laws and regulations in El Salvador, ensuring fair employment practices and statutory benefits for all employees.
SPANISH BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Acerca del empleo
Welcome to GO2! We are a remote staffing company that caters to clients from the US, UK, and AU. We provide customer, technical, sales, and back-office support for their business all in the comfort of our home.
Our job is to put people in roles that they want to be in and grow in. We are hiring for SPANISH BILINGUAL CUSTOMER SUPPORT with a C1 or C2 level. We're looking for someone who can speak both Spanish and English fluently and has a fun and awesome personality. The general task would be phone support and basic data entry. The specific tasks will depend on the client's endorsement.
Here's what we offer for our work from home team members:
- Competitive compensation
- Rates to be discussed upon the initial call.
- All hires receive an appraisal according to performance (opportunity for a salary increase) for the 1st 90 days then every 6 months thereafter.
- Paid time off and flexible holiday pay
- Real opportunities for career and skills development/advancement
- A community of like-minded teammate
Basic Requirements
- Updated Resume with employment dates
- Minimum experience: at least 1-year BPO recent straight employment or 1-year accumulated freelance VA experience
PC/Laptop specs
- CPU: At least i3 or AMD equivalent
- RAM: 8GB
- Main Drive: SSD
- Internet: Stable 5 Mbps download and 3 Mbps upload speeds
- Headset with noise-canceling microphone
- Working webcam
CUSTOMER SUPPORT MANAGER
Hi there! We are South and our client is looking for a Customer Support Manager!
Note To Applicants
- Eligibility: This position is open to candidates residing in Latin America.
- Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
- Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.
We are seeking a Customer Support Manager to join our team. The ideal candidate will be responsible for managing and assisting existing clients, checking experiments, and sending results. You will be in charge of setting up and managing price experiments for our clients, monitoring their performance, and providing feedback. This role requires frequent communication with our higher-ticket clients (on Monday, Wednesday, and Friday) to discuss the results of their experiments, often sharing screenshots and offering actionable insights.The role also involves some technical tasks, as our product requires onboarding and integrating code into the client’s codebase (ReactJS/NextJS). Therefore, a basic technical understanding would be highly advantageous. You will need to ensure seamless implementation and troubleshooting of the product's technical aspects.
Responsibilities
- Manage and support existing clients, ensuring high levels of customer satisfaction.
- Set up, monitor, and analyze price experiments, providing timely and insightful feedback to clients.
- Communicate experiment results to high-value clients (Monday/Wednesday/Friday) through email, often including screenshots.
- Ensure smooth onboarding by assisting clients with integrating code into their codebase (ReactJS/NextJS).
- Coordinate communication with clients, ensuring issues are resolved promptly and thoroughly.
- Maintain detailed records of client interactions, experiment progress, and technical issues.
Requirements
- Strong communication skills in English (Proficient, with preference for near-native or bilingual proficiency).
- Some technical knowledge, particularly in ReactJS/NextJS, is highly preferred due to the onboarding requirements.
- Experience in customer support or a similar client-facing role.
- Ability to work independently and manage multiple client requests simultaneously.
- Strong problem-solving skills and attention to detail.
- Basic proficiency in using customer support platforms.
If this opportunity sounds good to you, send us your resume!
APPPLY HERE: https://recruiterflow.com/jules/jobs/419?source=linkedin_basic&utm_channel=recruiterflow-posting&location=15
CUSTOMER SERVICE AGENT
About the Role:
Are you passionate about driving customer success? Addicted to solving problems? So are we. We are looking for a customer-driven problem solver at Sezzle. With a fun, genuine, and empathetic voice, you will be troubleshooting and writing clear and concise instructions to solve questions about utilizing Sezzle. You have excellent written and verbal communication skills. You are dependable, resourceful, and get joy from going beyond to make customers successful.
The Company:
With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the things they love while driving real impact on merchant sales through increased conversions and higher order values. As we continue to shape the future of fintech and retail, we’re building an innovative, dynamic team passionate about creating more than just a transaction but a truly unique shopping journey. If you’re excited about pushing boundaries in tech and delivering a game-changing experience for consumers and merchants alike, come join us at Sezzle and help create the future of shopping!
Responsibilities:
- Provide clear, prompt, detailed, empathetic, and customer-oriented support to our consumers
- Showcase passion and connection with the nooks and crannies product
- Assist customers to resolve basic to complex inquiries via email, live chat, and phone call
- Build a network of support and trust with our awesome customer support team!
- Work with customers to understand how they use Sezzle services, and provide valuable feedback to Product and Development teams
- Act as an advocate for our customers, report and act on observed areas for improvement in our product or processes
- Actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer - experience
Ideal Experience & Skills:
- Excellent communication and interpersonal skills
- Fluent in written and spoken English
- Proven success in a fast-paced support environment
- Exceptional verbal and written communication skills to provide clear, articulate and kind customer support in technical instructions via phone support, email, and live chat
- Able to efficiently manage multiple tasks at the same time and utilize personal judgment to take initiative
- Driven to dig into the details of a system or process to solve customer problems
- Displays a passion for what you do while upholding personal and corporate integrity
- Excitement to learn new technologies and help customers succeed
- 3+ years of customer support experience
- Email, phone and/or live chat experience dealing with complex issues, troubleshooting, and problem resolution, preferably with software
- Fluent in written and spoken English and Spanish (a third language is a pre)
- Bachelor’s degree or an equivalent combination of education and experience
- Zendesk, LiveAgent or Jira experience is a plus
About You:
- You have relentlessly high standards - many people may think your standards are unreasonably high. You are continually raising the bar and driving those around you to deliver great results. You make sure that defects do not get sent down the line and that problems are fixed so they stay fixed.
- You’re not bound by convention - your success—and much of the fun—lies in developing new ways to do things
- You need action - speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk-taking.
- You earn trust - you listen attentively, speak candidly, and treat others respectfully.
- You have backbone; disagree, then commit - you can respectfully challenge decisions when you disagree, even when doing so is uncomfortable or exhausting. You have conviction and are tenacious. You do not compromise for the sake of social cohesion. Once a decision is determined, you commit wholly.
- You deliver results - you focus on the key inputs and deliver them with the right quality and in a timely fashion. Despite setbacks, you rise to the occasion and never settle.
What Makes Working at Sezzle Awesome:
At Sezzle, we are more than just brilliant engineers, passionate data enthusiasts, out-of-the-box thinkers, and determined innovators. We believe in surrounding ourselves with only the best and the brightest individuals. Our culture is not defined by a certain set of perks designed to give the illusion of the traditional startup culture, but rather, it is the visible example living in every employee that we hire.
ATENCIÓN AL CLIENTE REMOTO
Empresa con sede EEUU requiere contratar a personal en atención al cliente en El Salvador
Requisitos
- Trabajo desde casa
- Salario de $450
- Horario: 8:00 am 5:30pm (Horario de Houston)
- Inglés avanzado
- Al menos 1 año de experiencia en puestos similares.
Funciones
- Atender llamadas, correos electrónicos y mensajes de los clientes.
- Proporcionar respuestas claras a las consultas y resolver problemas de los clientes.
- Registrar y hacer seguimiento de las solicitudes de los clientes.
- Coordinar con otros departamentos para resolver los problemas de los clientes
CUSTOMER SUCCESS MANAGER JR.
Responsable de garantizar la satisfacción y el éxito de los estudiantes inscritos en programas de formación profesional, asegurando su avance en las actividades y tareas planificadas para lograr su graduación. Este rol también incluye funciones administrativas, de seguimiento y coordinación con diversas áreas internas y externas de la organización.
Responsabilidades principales:
Seguimiento a estudiantes:
- Colaborar con el equipo académico para garantizar que los estudiantes cumplan con las tareas y actividades del programa.
- Realizar seguimiento proactivo a los casos de inasistencia o bajo rendimiento, utilizando correo, llamadas o mensajes, para garantizar su recuperación.
- Programar sesiones 1:1 (virtuales) con estudiantes que requieran atención específica para identificar desafíos y fomentar el cumplimiento de sus responsabilidades.
Gestión administrativa:
- Preparar y compartir listados de estudiantes inscritos antes del inicio de cada programa para garantizar una correcta asignación de recursos.
- Coordinar procesos relacionados con inscripciones en plataformas internas y externas según las necesidades de la organización.
- Gestionar la firma de documentos clave como contratos y cartas de compromiso tanto de estudiantes como de empresas asociadas.
Colaboración interdepartamental:
- Participar en reuniones periódicas con el equipo académico para analizar casos de seguimiento y brindar soluciones.
- Contribuir a la mejora continua de los procesos de gestión estudiantil y de los programas basándose en datos recolectados durante las interacciones con los estudiantes.
Reportes y análisis:
- Mantener actualizadas las plataformas de seguimiento de estudiantes.
- Generar reportes periódicos sobre el avance de los estudiantes y su satisfacción.
- Asegurar la correcta entrega de certificados a estudiantes graduados.
- Aplicar encuestas de satisfacción al finalizar los programas y presentar los resultados.
Perfil deseado:
- Experiencia en roles de atención al cliente, coordinación o gestión de programas educativos o similares.
- Excelentes habilidades de comunicación y resolución de problemas.
- Organización y atención al detalle.
- Ingles Nivel Intermedio
CUSTOMER SERVICE REPRESENTATIVE
Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities.
We’re hiring!
At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Customer Service Representative
What You’ll Do
- Provide exceptional support for our applications and associated services
- Answer phone calls, chat, and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…
- Meet and exceed service level goals.
- Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and Salesforce.
- Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.
Preferred Experience
- Advanced English Level
- High School Diploma
- Expert understanding of desktop operating systems including Microsoft Windows 2000.
- General understanding of internet technologies
- Self-motivated, highly collaborative, creative, goal-oriented and team-centric
- Superior oral and written communication skills
- Ability to maintain composure in critical situations and communicate clearly with both internal and external customers
- Attention to detail, excellent organizational skills, superior time management skills
- Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment
Why Cognizant?
Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing.
We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.
At Cognizant we believe than our culture make us stronger!
Join us now!
BeCognizant #IntuitionEngineered
Igualdad de Empleo y Política de Acción Afirmativa:
Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
APLICA AQUÍ: https://careers.cognizant.com/global-en/jobs/43448/customer-service-representative/?source=JB-11500
CUSTOMER SUCCESS
Agent Base is an innovative cloud-based CRM software company specializing in recruiting solutions for insurance agents across North America. Our mission is to streamline the recruiting process with our all-in-one CRM system, making it easier and more efficient for our clients to grow their organizations.
The Role
Role Objective
GO HIGH LEVEL EXPERIENCE IS REQUIRED.
As a Customer Success Manager at Agent Base, your primary goal is to ensure customer satisfaction and loyalty. You'll be the cornerstone in building and maintaining positive relationships between Agent Base and its customers, driving our commitment to deliver exceptional service and support.
Key Responsibilities
- Account setup
- Onboarding and training new clients to ensure they are up and running with our CRM software.
- Managing customer accounts and maintaining ongoing communication to understand and meet their needs.
- Providing support and innovative solutions to customer queries and issues.
- Advocating for customer needs and feedback within the company.
- Developing and executing effective customer retention strategies.
- Building and nurturing strong, long-lasting client relationships.
Ideal Profile
Skills And Qualifications
- Required: Proficiency in CRM-style softwares.
- Preferred (but not mandatory): Experience with GoHighLevel.
- Required: Minimum of 5 years experience as a Customer Success Manager.
- Experience in insurance recruiting is a plus but not required.
Personal Attributes
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and a knack for creative solutions.
- Empathy and the ability to connect with customers on a personal level.
- You are familiar with basic domain setup
- You are comfortable with Intercom or similar customer support tools
- You are comfortable with Asana
- You have at least 1 year experience, ideally within a Customer Success / Technical Support role.
- You have excellent communication and interpersonal skills.
- You have working knowledge of Go High Level
- You pay strong attention to detail and deliver work that is of a high standard
- You are a strong team player who can manage multiple stakeholders
What's on Offer?
- Work alongside & learn from best in class talent
- Opportunity within a company with a solid track record of performance
- Leadership Role
APPLY HERE: https://agentbase.snaphunt.com/job/B2KJXAOIC2-SV-59?source=linkedin
CUSTOMER SERVICE AGENT
GSP Services provides customer-centric high-touch, high-value operational support for fast-moving technology companies. A first mover in the IoT/Helium/Hotspot/Blockchain space, we developed some of the first processes to support Helium data mining devices in the areas of: order verification, geo-location optimization, accelerated activations, crypto currency mining optimization, off-line to on-line, troubleshooting, help desk, and voice of the customer. Spun out of a global B2B consulting firm, we offer a flexible, adaptable, and scalable solution, breaking the mold of traditional rigid customer support models. GSP Services puts the customer back in customer support, helping companies go-to-market in web 2.0 business models and prepare to launch web 3.0 platforms.
The Role
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- Analytical and critical thinking
- Strong oral and written communication abilities.
- Advanced English Level
- Teamwork oriented
- Strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Strong computer navigation skills and PC Knowledge
- Quiet and distraction-free environment to work
- Problem-solving
- Possess self-motivation to achieve and exceed goals
- Immediate availability preferred.
What's on Offer?
- Opportunity within a company with a solid track record of performance
- A role that offers a breadth of learning opportunities
- Flexible working options
APLICA AQUÍ: https://gsp011.snaphunt.com/job/TWNYCM5HKI-SV-59?source=linkedin
CHAT REPRESENTATIVE
Are you based in Argentina, Brazil or El Salvador?
We're looking for a Chat Representative to join our team. As a Chat Representative, you will be responsible for providing exceptional customer service through online chat interactions with our clients. Your main objective will be to assist customers with their inquiries, provide product information, and resolve any issues or concerns they may have.
Key Responsibilities:
- Respond to customer inquiries and provide accurate information through online chat
- Assist customers with product troubleshooting, order assistance, and account inquiries
- Resolve customer complaints and issues in a timely and professional manner
- Collaborate with other team members to ensure consistent and efficient customer support
- Maintain detailed records of customer interactions and transactions
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
Requirements:
- Strong English written communication skills with the ability to type quickly and accurately
- Excellent customer service and problem-solving skills
- Ability to multitask and handle multiple chat sessions simultaneously
- Attention to detail and ability to follow established procedures
- Experience in a customer service or chat support role is preferred
- Familiarity with online chat platforms and customer relationship management (CRM) systems
- Proficiency in computer applications and software
- Availability to work flexible hours, including evenings and weekends
If you enjoy helping others and have a passion for providing exceptional customer service, we would love to hear from you.
Requirements
- Strong English written communication skills with the ability to type quickly and accurately
- Excellent customer service and problem-solving skills
- Ability to multitask and handle multiple chat sessions simultaneously
- Attention to detail and ability to follow established procedures
- Experience in a customer service or chat support role is preferred
- Familiarity with online chat platforms and customer relationship management (CRM) systems
- Proficiency in computer applications and software
- Availability to work flexible hours, including evenings and weekends
Benefits
- 100% Remote
- Training & Development
- Work From Home
CUSTOMER SERVICE REPRESENTATIVE (SPANISH/ENGLISH)
Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Spanish & English, applicants need to speak both languages.
Responsibilities:
- Handle inbound calls, live chat and other service methods
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately documenting customer requests
- Manage complaints by providing solutions and options within the time limits and following up to ensure resolution
- Go the extra mile to engage customers
Requirements:
- Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
- College degree or above
- Trilingual speaker with native Spanish, advanced English and one more language will be preferred
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Passionate about the crypto industry
Working at Binance
- Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
- Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
- Tackle fast-paced, challenging and unique projects
- Work in a truly global organization, with international teams and a flat organizational structure
- Competitive salary and benefits
- Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values , creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
APLICA AQUÍ: https://jobs.lever.co/binance/fa874fd2-c145-442a-8405-8921a0cae9f7/apply?source=LinkedIn