Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

En BairesDev® llevamos 15 años liderando proyectos de tecnología para clientes como Google, Rolls-Royce y las startups más innovadoras de Silicon Valley. Actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países.

Al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: Buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en BairesDev.

Representante de Clientes en BairesDev

Buscamos un Representante del Cliente con experiencia probada y pasión por vender soluciones tecnológicas, para unirse a nuestro Equipo de Ventas y ayudar a impulsar nuestro crecimiento.

Desempeñarás un papel fundamental y activo en las operaciones del día a día. Esta es una excelente oportunidad para ser uno de los miembros clave de nuestro equipo de ventas y posicionarte para oportunidades únicas de crecimiento profesional.

Actividades Principales

• Subir datos de nuevos prospectos al ERP (base de datos) y a la hoja de cálculo de Marketing.
• Reenviar información esencial a otros equipos como Reclutamiento y RRHH.
• Realizar búsquedas exhaustivas en la Web para encontrar la información de contacto de los clientes potenciales.
• Conectarse con los clientes y su equipo a través de nuestro sistema de chat y obtener toda la información relevante que necesite.
• Establecer, desarrollar y mantener relaciones comerciales positivas con los clientes.
  
  

¿Qué Buscamos?:

• 3+ años de experiencia relevante como entrada de datos o agente de ventas.
• Experiencia en roles de Soporte Comercial.
• Sólida formación técnica con conocimiento y/o experiencia práctica en desarrollo de software y tecnologías web.
• Una red buena de nuevos clientes potenciales en la industria de TI y/o verticales.
• Buenas habilidades de establecer relaciones interpersonales.
• Capacidad para trabajar tanto de forma independiente como en equipo.
• Automotivado con un enfoque orientado a resultados.
• Orientado al detalle y entregas en plazos.
• Nivel de inglés avanzado.
  
  

Qué ofrecemos para que tu trabajo (y tu vida) sea más fácil:

• Trabajo 100% remoto: trabaja desde tu casa o donde quieras.
• Compensación en USD o en tu moneda local, como prefieras, muy por encima de la media del mercado.
• Hardware y software.
• Horarios flexibles
• Licencias por mater/paternidad, vacaciones y días festivos nacionales pagos.
• Ambiente laboral multicultural e innovador, perfecto para hacer amigos, colaborar y aprender de las personas más talentosas del mundo.
• Oportunidades de crecimiento y desarrollo profesional a través de mentorías y entrenamientos.
  
  

¡Únete a nuestro equipo global!

APLICA AQUÍ: https://applicants.bairesdev.com/job/244/250617/apply?utm_source=linkedinjobposting&utm_medium=atsjobs&lang=es 

Requirements

Description and Requirements

TELUS International is looking for Remote Moderators to join our team!

As a Moderator, you will handle remote calls and surveys with our study participants from the United States weekly. Moderators will report to the project team. Training will be provided before the start of the project.

Additional Job Description

Compensation: 18 USD per hour

Workload: up to 15 weeks of work, hours per week will vary

Location: Costa Rica

Main Requirements:

• Proficient in the English language
• Good customer service skills
• Familiarity with iOS is required
• Must have a personal laptop or computer
• Can work on US time
• Willing to work on weekends
• Consistent communication with the project management team.
  
  
  

You will need to provide an up-to-date resume with your application. TIAI will arrange interviews to screen the applicants.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

APPLY HERE: https://jobs.telusdigital.com/en_US/careers/PipelineDetail/Remote-Moderators-Costa-Rica/62992?source=LinkedIn 

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

This position requires an individual with a high level of organization skills in providing innovative solutions when supporting a team that exceeds customer expectations. The ability to multitask and display a sense of urgency is critical to this role. The Customer Support Supervisor is a seasoned leader working with internal teams along with external clients, merchants and customers to maximize program participation while excelling at professional communication, productivity, problem solving, team leadership, innovation and strategic initiatives. In addition to this, the role will ensure a mindset of continuous improvement (i.e. processes, procedures, team and individual development) with the express intent of driving world class service for the organization.

Principal Duties And Responsibilities

• Ensure that an extraordinary customer experience is provided on every interaction with both internal and external customers
• Promote a culture of continuous improvement by studying, evaluating, re-designing and documenting processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Oversee incoming and outgoing communications to ensure timely, accurate and professional responses
• Set, monitor and frequently review team goals and metrics
• Meet regularly with each team member to review metrics, provide feedback and coaching, and address concerns
• Recognize potential system defects and escalate internally when appropriate
• Handle escalated situations and act urgently when necessary
• Foster the growth and effective operation of the team by coordinating and scheduling appropriate training sessions, and developing training documentation
• Manage client relationships by providing top level support
• Energize and motivate the team through strong leadership, clear communication and by setting a positive and professional example
• Performs other general duties as assigned
  
  

Required Experience, Skills And Abilities

• Minimum of 4 years’ experience supervising Customer Service personnel in a call center environment
• Excellent interpersonal skills and ability to motivate the team and create a supportive working relationship
• Excellent professional verbal and written communication skills
• Detailed oriented; strong organizational skills
• Strong critical thinking and analytical skills
• Independent decision making and delegation experience
• Advanced computer skills, especially in Microsoft Word & Excel
• Experience with Service Cloud is a plus
• Ability to identify the root cause of a problem and develop solutions to mitigate
• Interdepartmental and customer relationship skills
• Work schedule flexibility
• Multiple languages a plus
  
  

What is in it for me?

• Work in a friendly and caring company where teamwork is key
• Work with skilled people that are invested in your success and growth
• Remote working is the new normal with flexible work options and paid holidays
• Competitive salary with a comprehensive benefits package starting day one
• Work in a fun environment that promotes creative thinking and a positive attitude
• Career development opportunities
• An open-door policy which means your voice will always be heard
• A robust Employee Referral program
  
  

At TreviPay We Believe

• in saying yes to unique and challenging requirements
• empowered team members are creative team members
• our products make the customer’s day just a little bit better
• work/life balance makes us all more effective

APPLY HERE: https://jobs.lever.co/trevipay/5a7fb3f9-6ff0-4340-8bea-e381707d1382/apply?source=LinkedIn 

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

Responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites. This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign. The Customer Care Specialist will assist with writing copy, basic image editing/cropping, and creating proofs for clients. At the launch of a campaign, the Customer Care Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live. After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program. Additional job responsibilities may be added over time, including but not limited to ad trafficking and billing assistance. The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.

What your impact will look like here:

• The DTN Customer Support Specialist is responsible for assisting with advertising contract implementation and supporting Destination Marketing Organization (DMO) publishers with requests related to paid content on their sites.
• This role works directly with advertisers after the sale of their ad contract to gather creative assets, answers initial questions about their advertising program, and routes requests to the Support Team to execute the campaign.
• The Customer Support Specialist may assist with writing copy, basic image editing/cropping, and creating proofs for clients.
• At the launch of a campaign, the Customer Support Specialist assists with quality control checks and follow-up emails to advertisers to confirm that their program is live.
• After campaigns have been implemented, the Customer Support Specialist assists advertisers throughout their contract life cycle to provide performance data and make updates to their program.
• The Customer Support Specialist communicates with customers and DMO partners through email, phone, and video calls and utilizes various software tools to navigate customer accounts, research and review account history, enter data, and communicate effectively to fulfill customer requests.

You will love this job if you have:

• Customer Service Skills:
• ● Patient and helpful when interacting with customers
• ● Able to avoid jargon and explain industry-specific concepts
• ● Take ownership of customer issues and see them through to resolution
• ● Use situational judgment to determine actions
• ● Detail-oriented and focused on providing accurate and thorough service
• ● Ability to prioritize customer needs
• ● Demonstrates interpersonal skills with a diverse customer base
• ● Dedicated to problem resolution
•  
• Communication Skills:
• ● Excellent English communication skills (written, comprehension and verbal)
• ● Ability to communicate correctly and clearly with all customers in a positive manner
• ● Good comprehension skills — ability to clearly understand and state customers' requests
• ● Excellent documentation skills
• ● Good composition skills — ability to compose a grammatically correct, concise, and
• accurate written response
• ● Ability to write marketing copy for paid content with strict character limits
• ● Work successfully in a team environment as well as independently
•  
• Computer Knowledge/Skills:
• ● Desktop computer proficiency
• ● Familiarity with Windows 11 and Microsoft Office 365 (Outlook, Teams, OneDrive, Sharepoint, Excel, Word, etc.)
• ● Excellent typing skills
• ● Able to successfully navigate websites
• ● Ability to successfully adapt to changes in the work environment
•  
• Preferred Knowledge/Skills:
• ● Familiarity with Salesforce
• ● Basic Adobe Photoshop skills
• ● Marketing, advertising, or social media experience

Security and Privacy Requirements

· Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

· Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include – Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.

APPLY HERE: https://www.linkedin.com/jobs/view/4139024565/?alternateChannel=search&refId=rAua1FbSRI8IVMmp6y4abg%3D%3D&trackingId=%2Fknrsi9PmpDfiWm39GSvuA%3D%3D&trk=d_flagship3_search_srp_jobs 

Why ClearSource?

ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, ClearSource is looking for an exceptional Customer Support Technician to work with our Technical Support Experts. You should be a technical savvy mindset and motivated person prioritizing customers’ needs, have prior relevant experience

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependent)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Customer Service Representative

• The Customer Support Technician is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Technical Support Representative, you will need to continually touch base with your Team Lead and review the data of your Key Performance Indicators (KPI’s), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
• You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.

What ClearSource Needs from You

• High school diploma
• 1-year experience in call center setting
• Technical Troubleshooting experience
• B2+ or above, English Level.
• Ability to take the training on-site for 3 weeks
• Must have an Internet service, connected to a network cable, which guarantees:
• Download speed: 20Mbps
• Upload speed: 15Mbps
• Latency: 20Ms or less

APPLY HERE: https://www.linkedin.com/jobs/view/4139341036/?alternateChannel=search&refId=rAua1FbSRI8IVMmp6y4abg%3D%3D&trackingId=mzmuVq%2FaPboFSjsBY7xahw%3D%3D&trk=d_flagship3_search_srp_jobs 

Our Mission

Swapcard is the leading AI-powered event platform designed to drive revenue growth and foster meaningful connections at in-person and hybrid events. We recognize the importance of teamwork in successful events; that's why Swapcard is fueled by a team of innovators who are passionate about helping organizers build future-proof events.

Our Vision

At Swapcard, we believe in the power of meaningful connections. This belief fuels our commitment to pioneering modern solutions that empower organizers to create engaging event experiences.

Guided by our commitment to excellence and collaboration, we aim to redefine the landscape of event technology, setting new standards for engagement, accessibility, and impact.

Our Beliefs

At Swapcard, diversity is at the core of our success. With 42 nationalities represented among our 180+ team members, we champion diversity as a catalyst for creativity, collaboration, and unparalleled innovation.

We believe that by embracing a multitude of backgrounds, cultures, and viewpoints, we can truly understand and cater to the needs of our global community of event organizers and participants.

Our full remote opportunities empower our team to thrive, no matter where they are in the world, fostering a culture of flexibility and inclusion.

The Technical Support team is responsible for educating and empowering Swapcard customers on a global level. Our job starts even before they become our customers: as soon as they visit Swapcard’s website, we are there to guide them through conversations every step of the way to ensure they get the most value out of our product.

This team is the right fit is for everyone who loves autonomous problem-solving and troubleshooting, with the end goal of empowering our customers’ to reach their objectives, maximize their experience with our platform and address any challenges with our product.

This is not a springboard into other areas or jobs at Swapcard, but this is a great role for those who are looking to be part of our support team for a while and who are excited about growing alongside Swapcard. We also want people that have an eye for improvement and efficiency, someone who wants to work at a place where they’re encouraged to bring ideas and feedback to the table on how things could be better for our team and/or our customers.

Missions and Scope

• Communicating efficiently and effectively with our customers - we use Intercom conversations to do most of our support, but you'll also be talking to customers via video calls every now and then (webinars etc.)
• Owning customer communications and issues from initial contact until resolution, or escalation to the appropriate SME when needed
• Becoming an encyclopedia of knowledge about how Swapcard works and what it is capable of for all user types and plans
• Being the one responsible, along with the Success team, to ensure that all customers have a great experience with our platform - a crucial part of the role is ensuring we make Swapcard as intuitive, reliable, bug-free and fast as possible
• Working directly with Product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions
• Continuously identify Help Center content gaps and record knowledge
  
  
  

What do we look for :

• Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful! Imposter syndrome is common, but we’d love to hear from you. So please don’t hesitate to apply, even if you don’t tick every box on this page!
• Previous experience working in a troubleshooting environment
• 1-2 years of technical support experience
• Solid understanding of tech fundamentals + modern day tools (Slack, Notion, Intercom, JIRA, Gainsight
• Understanding of web technologies and concepts (HTML, CSS, JavaScript, APIs, etc.)
• Ability to troubleshoot and utilize resources to answer questions on baseline topics
• Strong customer focus (excels at + enjoys helping customers)
• Ability to take on + action feedback
• Strong communication skills (ability to question, clarify, empathize, use appropriate tone + language, personable)
• Excitement for a support environment that is constantly experimenting with workflows and automation to drive efficiency
• Strong problem solving skills (ability to think critically and learn on-the-fly)
• Demonstrated success working with Key Performance Indicators (KPIs) or other metrics/quotas
  
  
  

Swapcard’s Interview process

Our thorough interview process aims to identify exceptional talent to advance our mission while offering you a chance to explore your career potential at Swapcard.

• Screening Interview with a recruiter from our people team
• A remote exercise to demonstrate and assess your skills
• Manager review with your future reporting manager
• Leadership review with one of our department leaders
• Reference check conducted by our people team
• Offer
  
  
  

Swapcard's Values