SPANISH BILINGUAL TELEMARKETER
Overview
We seek articulate and process-oriented individuals to connect with potential customers and set appointments for a leading automotive solutions provider. This role is perfect for those who excel in clear communication and enjoy building relationships over the phone.
Job Highlights
Hourly Rate: The equivalent of US$ 9.8 per hour in the applicant’s local currency
Number of Paid Hours Per Week: 40 hours per week
Schedule: Schedule can be flexible within Monday to Saturday, between 9 AM - 8 PM Atlanta, Georgia USA, Eastern Time
Work Arrangement: Work from home
Contract: Independent Contractor
Side Note: Since this is a permanent work-from-home position and the arrangement is that of an “Independent Contractor,” the selected candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
Responsibilities
As our Automotive Industry Telemarketer, you will:
- Engage potential customers through outbound calls, using tailored scripts and campaigns
- Schedule sales and service appointments, driving business for our automotive partners
- Accurately record call outcomes and manage leads in our CRM system (Elead, WeDrive, Vin solutions, and Drive Centric)
- Perform warm transfers to dealership staff when appropriate, ensuring a seamless customer experience
Requirements
Essential Qualities:
- Exceptional verbal communication skills with a clear, confident phone presence (SUBMIT VOICE RECORDINGS)
- Ability to follow processes meticulously and adapt to various call scripts
- Strong active listening skills and the ability to build rapport quickly
- Resilience and a positive attitude in a fast-paced environment
Experience and Skills:
- Proven track record in sales, appointment setting, or customer service roles (1+ years preferred)
- Experience and familiarization with Elead, WeDrive, Vin solutions, and Drive Centric
- Understanding of automotive industry terms is a plus, but not required
- Ability to work independently and as part of a team
Bonus Points:
- Experience in the automotive industry or passion for automobiles
- Prior experience with remote work or home office set up
Independent Contractor Perks
- Permanent Work from Home
- Immediate Hiring
- Steady freelance job
Reminder
Apply directly to the link provided; you will be redirected to BruntWork’s Career Site. You must apply using the said link to complete the initial requirements, which includes pre-screening assessment questions, technical check of your computer, and voice recording.
APPLICATIONS WITH COMPLETE REQUIREMENTS WILL BE PRIORITIZED.
SALES DEVELOPMENT REPRESENTATIVE
El cargo tiene como principal objetivo realizar la captación de nuevos leads, generando una lista de prospectos calificados a través de las herramientas disponibles, buscando acercarse a los tomadores de decisiones para generar oportunidades de negocio.
Responsabilidades:
• Realizar la captación de nuevos leads (con enfoque en empresas fuera de EE. UU. que buscan expandir su talento en el mercado estadounidense) generando una lista de prospectos de acuerdo con los requisitos definidos por el área comercial (ticket medio ideal, segmentos, persona ideal), calificando la base de nuevos contactos.
• Utilizar las herramientas disponibles (llamadas, correo electrónico, WhatsApp, redes sociales) con el objetivo de crear necesidades para impulsar negocios.
• Generar oportunidades de acercamiento a los tomadores de decisiones para agendar demostraciones por el equipo comercial.
• Utilizar las redes sociales como herramienta de networking para generar nuevos leads y negocios.
• Realizar la programación de reuniones con leads calificados.
• Trabajar en conformidad con los valores y normas de H&CO.
Formación Académica:
• Formación superior en curso o completa, en Administración Marketing, o afines.
• Inglés avanzado C1 (mandatorio).
Experiencia Profesional:
• 1 a 3 años de experiencia como Inside Sales, SDR o en la prospección B2B, preferiblente en compañías relacionadas con Staffing, HR, Learning, entre otros.
Competencias:
• Habilidades de comunicación
• Enfoque en el cliente
• Trabajo en Equipo y Colaboración
CLIENT OPERATIONS SPECIALIST
Who We Are
Doubleverify is the industry’s leading media effectiveness platform that leverages AI to drive superior outcomes for global brands. By creating more effective, transparent ad transactions, DV strengthens the digital advertising ecosystem, ensuring a fair value exchange between buyers and sellers of digital media. Hundreds of Fortune 500 advertisers employ our unbiased data and analytics to drive campaign quality and effectiveness, and to maximize return on their digital advertising investments globally. Learn more about DV and its solutions at doubleverify.com
Position Overview
The Account Support Specialist works in collaboration with the DV Commercial teams to provide operational support for a variety of job responsibilities. This person will oversee aspects of campaign activation, reporting & optimization, and end of campaign reconciliation. This position requires someone that is able to achieve completion of work against deadlines, is highly organized, and has a strong eye for detail. The ideal candidate is technically savvy with trading or ad ops background.
Job Responsibilities
- Proactive management of operational activities by providing support to the Commercial teams at DV.
- Completion of work within appropriate deadlines to ensure client advertising campaigns are activated efficiently & effectively, providing data and reporting support, and end of campaign reconciliations.
- Ensuring the quality of services and solutions, including satisfactory resolution of all support requests, and troubleshooting of all reporting or data issues.
- Support for operational tasks such as data auditing, compiling tracking systems, and ad hoc projects.
- Management and/or participation in ongoing product & process improvement initiatives.
Minimum Qualifications
- Bachelor’s Degree or equivalent/higher level of education.
- Fluent English language.
- Organized with a rigorous attention to detail, drive for excellence, and a positive “can- do”approach.
- Proven communication skills (written & verbal) Experience with Microsoft Office, specifically Excel.
The successful candidate’s starting salary will be determined based on a number of non-discriminating factors, including qualifications for the role, level, skills, experience, location, and balancing internal equity relative to peers at DV.
Not-so-fun fact: Research shows that while men apply to jobs when they meet an average of 60% of job criteria, women and other marginalized groups tend to only apply when they check every box. So if you think you have what it takes but you’re not sure that you check every box, apply anyway!
APPLY HERE: https://boards.greenhouse.io/embed/job_app?token=7892896002
SUCCESS COACH
Who we are:
WorkBetterNow (www.workbetternow.com) provides full-time remote professionals in LATAM looking to work with United States-based companies. Our professionals come first and are the most important part of our team. If you want to be part of a company that values work-life balance and supports your professional development, you’re in the right place.
We are seeking experienced professionals based in LATAM and the Caribbean who are proficient in English and align with our company's core values. As a Success Coach, you will play a key leadership role, providing guidance and support to ensure a strong and productive relationship between professionals and their matched clients. The ideal candidate is a natural leader with excellent coaching skills, capable of offering strategic advice, fostering professional growth, and proactively addressing challenges. This role requires stability, commitment, and a passion for helping others succeed in a remote work environment. We offer a compensation of $1,300.00 per month.
Our Mission: To help companies and talent fulfill their dreams and potential.
What We Offer:
- Work from your home
- A workplace that values its people
- Above-average salary
- Paid vacations and personal days.
- Maternity/Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary. (Applied for VAs who have been with WBN for more than one year).
Our Core Values
- Put our professionals first
- Pursuit of excellence/continuous learning
- Integrity and transparency
- Ownership mentality
- Pursuit of growth
- Excellent attitude
Responsibilities:
- Oversee the day-to-day operation of all certified professionals (CPs)
- Provide comprehensive onboarding support for CPs and their clients.
- Provide ongoing support and guidance to CPs throughout their tenure.
- Facilitate career support and development initiatives.
- Anticipate and address potential issues that may arise.
- Implement strategies for team retention, including performance improvement plans (PIPs) where necessary.
- Foster strong relationships with CPs, clients, and internal team members.
- Monitor and evaluate performance against established metrics.
- Conduct regular monitoring of CPs activities and productivity.
- Collaborate with team members to ensure effective communication and coordination.
- Maintain accurate records of CPs activities and performance evaluations.
Qualifications and requirements
- C1, and C2, english scores (top grammar skills)
- Excellent communication and Influence skills
- Organization and time-management skills
- Possess strong problem-solving skill
- Present a positive attitude, strong work ethic, and professionalism.
- Expertise with Microsoft Word, Excel, PowerPoint, Outlook/Gmail
- Ability to learn new software quickly
- Appropriate work-from-home environment
- Previous management experience in virtual settings is required
System Requirements
- 8GB+ RAM
- Processor Intel I3 or AMD Ryzen 3+ or M1 chip
- Windows 10+ or from macOS Mojave to the latest version.
- 25 - 50 Mbps Internet Speed (Minimum)
Note: To see the full job description, technical qualifications, and details on the application process, please click 'Apply' below.
APPLY HERE: https://workbetternow.zohorecruit.com/jobs/Careers/746650000004931029/Success-Coach?source=CareerSite
CUSTOMER SOLUTIONS SPECIALIST
Network Solutions (Networking & Wireless)
Client: Global Networking & Wireless Technology Vendor
Start: ASAP
Duration: 12-month renewable contract
Location: Costa Rica or Mexico
Overview: We are urgently seeking an experienced Technical Solutions Specialist to join our customer solutions team. This role involves resolving complex technical issues across Switching & Wireless hardware and software platforms while providing exceptional customer service. The ideal candidate will possess deep technical expertise, problem-solving skills, and the ability to mentor junior team members.
Key Responsibilities:
- Diagnose and resolve technical issues for customers, ensuring minimal disruption.
- Provide in-depth troubleshooting and technical support for hardware, software, and networking concerns.
- Respond to service requests via multiple channels (phone, email, remote support tools).
- Assist with proactive issue prevention and root cause analysis to enhance customer experience.
- Act as a mentor, guiding junior engineers in technical problem-solving and process improvements.
- Lead or participate in technical projects and customer engagement initiatives.
Required Qualifications & Experience:
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- 5-7 years of experience in technical support or related roles.
- Strong expertise in ITIL practices and case management tools.
- Experience supporting enterprise-level hardware and software environments.
- Ability to work independently and provide leadership within teams.
CUSTOMER SERVICE REPRESENTATIVE
Enthusiastic people to assist our customers by answering IDT products and services questions by opening their accounts to review their information and provide them the details needed.
A customer service representative will maintain our customers' records by updating their account information and will be responsible to solve products or service problems by addressing the complaints or comments and clarifying them.
Determining the cause of the problem is key to select and execute the best resolution.
As a customer service representative we need you to be our ambassador on the phone, spreading the word and recommending potential products or services, being an advocate and the voice of the customer to management and provide feedback of improvements needed by collecting customer information and analyzing customer needs.
What we need:
- English 85%
- Positive attitude
- Professionalism
- Schedule flexibility
- Documentation Skills
- Multi Tasking
- High School Diploma
- Previous customer service experience (desired)
- Computer skills & aptitude
- Problem – solving skills and the ability to think under pressure
- Communication (via phone, email and chat ) skills
- Team player
- People oriented
- Ownership to follow up on situations
What we offer:
- Competitive salary
- Bonuses
- A great and positive workplace
- Parking Subsidy
- Life and Medical Insurance
- Benefits and Discounts
- Growth opportunities
- Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)
CUSTOMER SERVICE REPRESENTATIVE
Job Description
Join our Team! DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others. We have several new and exciting opportunities available as we expand our Customer Care team into Costa Rica!
Who is DEXIS and why should you join the team?
We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions. We offer meaningful work through innovation, diverse opportunities, and career progression.
Where are we?
UltraPark I, La Aurora, Heredia.
The primary function of this position is to respond to order inquiries, process return labels, and to advise on warranty questions. Additional responsibilities include receiving and making outbound customer calls including corresponding via email, managing customer and equipment data and effective use of resources, systems, and databases.
Departmental hours of operation are Monday – Friday, 7:00am – 4:00pm Central Time in support of US/Canadian customers.
Essential Duties And Responsibilities
- Provide world-class customer service, response time and follow through to internal and external customers
- Engage with customers in a friendly and professional manner while actively listening to their concerns
- Works directly with external and internal customers either by telephone, electronically or in-person, coordinating information with teams, departments and dealer partners
- Effectively manage workload to meet customer expectations and organization’s goals.
- Timely processing of transactions and responses to inquiries
- Follows documented procedures
- Ability to de-escalate customer situations in order to obtain first call resolution (FCR).
- Accurate use of systems and databases to enter, manage and maintain customer equipment, to research inquiries and to respond to requests
- On applicable product lines, records customers product quality complaints according to complaint handling guidelines and SOP, forwarding to the quality department for further documentation & processing.
- Other duties as assigned
Job Requirements
Excellent written and verbal communication skills are needed as well as proficient in MS Word and Excel. Excellence in accuracy and attention to detail. Strong problem-solving and decision-making skills with the ability to handle a variety of customer situations. Ability to work standard departmental hours of 40 hrs/per week, in addition to holidays and overtime as needed.
Minimum Requirements
- High School Diploma or equivalent
- 1-3 years’ experience in a customer service-related field
- B2 proficiency level in English speaking as defined by the CEFR scale
Preferred Requirements
- Associates degree
- 2+ years of contact center experience
- Experience with Customer Relationship Management Systems (CRM)
Operating Company
DEXIS
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
CUSTOMER SERVICE REPRESENTATIVE
Position Summary
- Set up and follow up of orders from customers.
- Maintain accurate Customer Order ship dates in system to maximize On Time Delivery Performance.
- Clear, empathetic, and efficient communication with customers and internal team.
- Customer service is the main link between customers and the company through all the processes.
Your Role
- Set up orders in the system.
- Maintain Order Ship Dates for accurate On Time Delivery performance
- Revision and analysis of weekly orders variations.
- Daily communication with customers to report status of orders.
- Internal follow up to assure on time delivery.
- Daily coordination of expedited material.
Your Background
- English as 2nd language. (Written-Spoken).
- Knowledge of Microsoft Excel and PowerPoint.
- Knowledge of SAP (Preferably), or any other system.
- Scholarship (Industrial engineer, Industrial administration, international commerce, or Business Administration degree).
- 1-2 years of experience in positions such as customer service, Logistics, procurement etc.
Aptiv Rewards & Advantages
- Showcase local incentives: Benefits, Schemes, Programs, Community Sponsorship, Wellness, Training/L&D, Tuition Reimbursement etc.
Some see differences. We see perspectives that make us stronger.
- Diversity and Inclusion are sources of innovation and creativity, both of which are essential to Aptiv’s success. Everyday our diverse team comes together, drives innovation, pursues solutions, and meets challenges using their unique abilities, perspectives and talents, changing what tomorrow brings. When you join our team, you’ll get encouraged to think boldly, express your viewpoint and innovate as a matter of habit.
Some See Technology. We See a Way to Make Connections.
- At Aptiv, we don’t just see the world differently; we work to change reality. That means developing technology that rewrites the rules of what’s possible in the pursuit of making transportation safer, greener and more connected. Today there are more than 180,000 of us globally, located in 44 countries, and united by one mission. Join the movement and together, let’s change tomorrow.
Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates
Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.
FINCARE COORDINATOR
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
The FinCare Coordinator I manages follow up of Smartsheet FinCare team inbound Customer service ticket queries, phone calls, and voicemails. You will be the first line of interaction with all Finance queries regarding Smartsheet. The FinCare Coordinator 1 helps with customer questions, employee inquiries, and other assignments.
In 2005, Smartsheet was founded on the idea that teams and millions of people worldwide deserve a better way to achieve their very best work. Today, we provide a cloud-based platform for work execution, empowering organizations to plan, capture, track, automate, and report on work at scale, resulting in more efficient processes and better outcomes.
You will report to our Manager of FinCare located in our Costa Rica, San José office.
You Will
- Provide the standard for a great Smartsheet Customer experience.
- Respond to Customers within 24-48 hours of an inquiry coming in.
- Communicate with Customers by phone and email.
- Answer Customer payment and invoice questions.
- Assist Customers with desired changes to their account.
- Assist Smartsheet Employees with questions, and problems.
- Resolve difficult or complicated challenges diplomatically to best assist the Customer and Smartsheet.
- Quality of work to include timeliness, completeness, and accuracy.
- Other tasks as assigned.
You Have
- Experience with Service Ticket/Case systems.
- Experience with ERP systems.
- Experience with Data Entry.
- Established Customer Service experience.
- Excellent verbal and telephone skills.
- Typing skills with the ability to type 50+ words per minute with high accuracy.
- Regular and predictable attendance is a function of the job.
- Diligently attend to details and pursue quality in accomplishing tasks.
- Bachelor's degree or equivalent work experience.
Perks & Benefits
- Fully paid Health & Life insurance for full-time employees and family members
- Equity - Restricted Stock Units (RSUs) for eligible roles
- Monthly stipend to support your work and productivity
- Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc.
- 12 days paid Vacation + Flexible Time Away Program
- 20 weeks fully paid Maternity Leave
- 12 weeks fully paid Paternity/Adoption Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks including a counseling membership and your own personal Smartsheet account
- Teleworking options from any registered location in Costa Rica (role specific)
Get To Know Us
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
APPLY HERE: https://job-boards.greenhouse.io/smartsheet/jobs/6539706
CUSTOMER SERVICE REPRESENTATIVE
About IntouchCX
IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningful connections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team that’s all-in on making brands thrive, we’re setting the bar in quality-driven support.
About the Job
Are you interested In a rewarding career working with the world’s most exciting brands? Welcome to IntouchCX! We are where today’s opportunity meets tomorrow’s career. We support your personal and professional growth with customized training and development programs. Your success is our success, and we want to help you reach your goals!
Our Customer Service Representatives are passionate about making every customer interaction an unforgettable experience, whether that’s through inbound calls, emails, and/or chats. Punctuality, performance, and positivity will set you up for success.
Benefits:
- Competitive Salary
- On-site clinic
- Health & life insurance
- Employee discounts, and much more!
Job and Paperwork Requirements:
- English Level B2 or higher
- Legally entitled to work in Guatemala (with original Guatemalan DPI)
- High school diploma or equivalent
- Resume in English
- Original and valid police and criminal records
- Schedule availability
- Availability to work from campus
- Problem-solving skills and the ability to keep calm under pressure.
- Amazing people skills. Plus, a performance and customer service mindset
Term of Contract: Full Time. Permanent contract.
Feel free to contact us from Monday to Friday from 8:00 AM to 6:00 PM, or visit us at 5-00 zona 13 WTC building, 1st floor, North Tower
Call us at 24112631 or send us a WhatsApp at 58139210 if you have any questions.
We're waiting for you - join our team today! Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity!
By signing this application, the applicant consents to IntouchCX collecting, using and retaining his\her personal information for purposes relating to the application process and if hired, the employment relationship.
Any and all personal information collected is held in the strictest confidence and in accordance with all applicable Privacy Laws.
LOGISTICS COORDINATOR
Only resumes in English will be considered.
Oral and written fluency in English is required.
100% On-site Position
Work Schedule:
- This is a weekend position, working Friday, Saturday, and Sunday.
- The schedule is from 8:00 AM to 8:00 PM EST.
- Monday to Thursday are your days off.
Summary of Essential Job Functions:
- Booking and scheduling all shipments within the assigned Account Executive/team.
- Understanding key metrics that drive team profitability, including call center statistics, revenue & net revenue, variance to target, variance to max, load counts, etc.
- Direct communication with the Account Executives and Leadership team.
- Demonstrating thorough knowledge and understanding of various systems, technology, and tools to locate and secure different equipment types for customer shipments.
- Assigning carriers to move shipments based on shipment information.
- Developing Core Carriers to limit load board usage.
- Posting all available shipments to the internal load board.
- Choosing carriers based on service levels and profitability targets and negotiating carrier rates (under targets).
- Ensuring all loads expected to ship each day are covered and shipped as planned.
- Maintaining productive working relationships with customer representatives, motor carriers, and PLS employees.
- Monitoring carrier performance and reporting carrier failures.
- Other duties as required by business needs or as assigned.
Minimum Requirements:
- Strong English communication skills, including email and phone.
- Ability to multi-task.
- Accurate data entry skills.
- Effective time management skills.
- Clear communication with internal and external customers, suppliers, and partners.
- Analytical problem-solving abilities with a focus on excellent customer service.
- No previous logistics experience is necessary; training will be provided.
Benefits:
- Competitive Salary
- Private Medical Insurance
- Permanent contract
- Growth opportunities
- Honduran Law Benefits
- Saving Fund
TRILINGUAL CUSTOMER CARE AGENT FOR ROADSIDE ASSISTANCE
Position Summary
The Call Center Specialist position is responsible for answering incoming calls and providing excellent customer service to the client, following program guidelines and call center standards.
General Job Responsibilities
- Provide excellent customer service over the phone to vehicle owners according to customer package
- .Assist customers located in the North America and Latin America Region
- .Provide support to clients in topics related to: Roadside Assistance such as flat tires, battery issues, out of fuel, cars overheating, coordinate tow trucks and pick up service, etc
- .Coordinate with service providers applicable solution to customer’s request
- .Offer multiple solutions to different customers’ requests such as Uber, Rental Car, Hotel, etc
- .Exhibit high level of professionalism in interactions with colleagues, Team Leads, Operations Managers, etc
- .Perform other functions related to the position
.
Qualificatio
- ns
English - C1Portuguese
- C1Minimum of High School Diplo
- ma.0-2 years of experience working in a call center environme
- nt.Excellent communication skills, both verbal and writt
- en.Proficient in Microsoft Office and web-based applicatio
- ns.Customer service orient
- ed.Strong interpersonal skil
- ls.Teamwork orient
- ed.Multita
- sk.Demonstrate situation specific empat
- hy.Strong organizational skills and attention to deta
- il.Ability to work in a fast-paced environment with daily work processing deadlin
- es.Ability to work effectively without supervisi
- on.Strong in leadership, empathy, communication, and team orientati
CUSTOMER SUPPORT AGENT - LATAM
We are the world's fastest-growing shared economy marketplace for RV, CamperVan, and Travel Trailer rentals. We are looking for support experts who are passionate about providing the users on our platform with the best customer experience in the world.
As a Customer Support Agent, you will be the frontline hero of our customers, helping facilitate a smooth and fluid experience via phone, email, and chat!
Customer Support Agent’s Daily Activities
• Provide world-class experiences by interacting with customers via phone, email, and chat to provide a proactive solution to their most important concerns.
• Understand our Host’s and Guest’s pain points, advocate for their concerns internally, and influence our products to provide a superb customer experience at all touch-points.
• Use your product expertise to collaborate with and help other teams maintain a high level of customer service at all times.
• As the voice of our brand, you will help build up our reputation with your insatiable and addictively friendly personality.
Customer Support Agent’s Requirements
• For this specific job posting, we require applicants to be based in Latin America.
• A minimum of 3 years experience in a phone, chat and email support environment.
• Great communication skills: Confident both speaking and writing in clear, fluent, professional English.
• Available to work a minimum of 22 hours and up to 40 hours per week.
• Available to work within a 24/7 environment, including potentially nights, weekends and holidays
• Familiar with web-based customer support tools like Zendesk, Slack and Google Suite.
• You have a dedicated space in your home for work, with a desk (no working on the couch or in bed, must be a professional setup)
• Your work environment must be quiet and distraction free while you are on shift (no animal, children or television noise, etc)
• You must be able to provide your own workstation and everything required to work remotely (quiet environment, suitable computer/laptop, fast internet, dual-screen monitor set-up, reliable electricity, etc).
• Comfortable installing required software and using the Work for Impact Time Tracker to record billable hours
• A critical thinker who solves problems and has a good understanding of what to escalate
• Experience working in a fast-paced or startup environment is a plus but not required. Adaptability and patience are key.
• Empathy is crucial. You should possess the skill to make people smile no matter what circumstances they present nor what issues they are needing assistance with.
• Pressure brings out the best in your performance. You have conflict resolution skills and a personality that thrives in a fast-paced environment is highly recommended.
• Live, promote, and appreciate our company culture. You align with our mission and maintain a positive attitude in all situations.
• You are a go-getter and a self-starter. You are organized and a strong problem solver, with the ability to think outside the box and provide our customers with tailored solutions.
• You love to be counted on and are highly dependable. Reference checks should reveal no attendance concerns.
Important Details:
The fixed rate offered for this contract begins at $6.25 per hour and increases incrementally every 4 weeks until it reaches $8.25 per hour after 12 weeks. At the 12 week point, successful candidates will receive a $350 bonus and will continue at the $8.25 per hour rate.
Please note that these rates are prior to any deductions made due to service fees, processing fees and/or currency exchange rates applied by Work for Impact and your chosen payout method. We ask that applications are only submitted by applicants who are happy to accept this rate and these deductions.
Please note that correspondence related to your application may be received either by email or through the Work for Impact messaging feature - for this reason, please pay close attention to both while your application is under consideration.
When considering your application, we review both your application and the information on your Work for Impact profile - particularly your employment history. Please ensure your Work for Impact profile has been completed in full prior to submitting an application.
Training for this position will be approximately 30 to 40 hours per week and will be paid. Our first training group is scheduled to begin on 3 February 2024. Once this group is full, remaining successful candidates will then be invited to attend the training groups scheduled to begin on 24 February, 17 March, 7 April, and potentially a final class on 28 April. Please note that these dates are provisional and may be subject to change. Groups will be filled in chronological order, therefore applicants who apply early, are available quickly, and respond to messages promptly are most likely to be offered the earlier start dates.
Requirements
Hours needed per week (approximate): 30+ hours
English proficiency level: Fluent
Preferred locations: Argentina, Belize, Bolivia, Plurinational State of, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, French Guiana, Guatemala, Guyana, Honduras, Mexico, Panama, Paraguay, Peru, Suriname, Uruguay, Venezuela, Bolivarian Republic of
CALL CENTER - SOPORTE IT INGLES
Job Summary
We are seeking a dedicated Help Desk / Call Center Technician to join our team. In this role, you will be responsible for providing exceptional technical support to our customers via phone, email, and chat. You will troubleshoot issues, guide users through solutions, and maintain high levels of customer satisfaction.
Key Responsibilities
Respond promptly to customer inquiries and provide accurate information.
Diagnose and troubleshoot hardware and software issues.
Assist users with technical problems, guiding them through step-by-step solutions.
Document all interactions and solutions in the ticketing system.
Collaborate with other team members to resolve complex issues.
Stay updated with the latest industry trends and product knowledge.
Qualifications
High school diploma or equivalent; associate degree or higher preferred.
Previous experience in a Help Desk or Call Center environment.
Strong understanding of computer systems, mobile devices, and networking.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage multiple tasks.
What We Offer
Competitive salary and benefits package.
Opportunities for career advancement and professional development.
A supportive work environment with a focus on team collaboration.
If you are passionate about technology and helping others, we would love to hear from you!
CUSTOMER SERVICE REPRESENTATIVE
IPEX is one of the North American leading providers of advanced plastic piping systems. Our mission is to shape a better tomorrow by connecting people with water and energy.
We currently seeking a Customer Service Representative. This role is based out of our Denver Office.
Don’t miss the opportunity to join a broad range of people-centric professionals, leaders, and status-quo fighter
Job Summary
IPEX is seeking a dynamic Customer Service professional to join their team. This individual will support multiple accounts and work across all levels of the organization, in addition to serving our customers externally.
Principal Responsibilities
The incumbent will work in a high volume environment to respond to customer requests for orders, quotes, product inquires and stock checks/price. Working in a fast-paced environment, the incumbent will multi-task while maintaining the highest quality of customer service:
- Respond to inquiries regarding price, delivery, technical support, or status of customer
- Resolve delays, service problems and disputes
- Enter, release and track customer orders via EDI, fax, and phone, using our in house ERP solution
- Verify customer pricing, terms, delivery requirements etc.
- Track back-orders and ensure production, purchasing and distribution are reacting accordingly Prepare quotations
- Collaborate closely with other departments from the service team to ensure proper service from all directions
- Provide technical support by referring to various IPEX publications
- Respond to all customer inquiries in a timely manner
Key Performance Features
- High drive for building strong customer relationships based on customer satisfaction
- Overall management of sales orders and customer inquiries
- Understanding of pricing relationships, and/or ability to organize price information
- A firm grasp of the IPEX computer system
- Relationship with internal colleagues and ability to resolve problems and disputes by collaborating with the appropriate team members
- Positive demeanor and team focused outlook
- High degree of organization and accuracy
- Telephone manner and skills
Qualifications & Experience
- A very professional manner and a demonstrated commitment to providing excellent customer service in previous roles – comfortable interacting with all levels of the organization
- Minimum 1-3 years of experience as a customer service representative
- Good time management and follow-up skills, including, the ability to effectively balance quality and quantity of output Excellent computer and internet skills, especially Microsoft Office and email
- Experience is SAP is an asset
- Demonstrated ability to effectively resolve customer issues and complaints patiently
- Strong written and verbal communication skills
- Good team player including the demonstrated ability to contribute to and foster a positive team environment
- Industry experience is an asset
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.
Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at HR@ipexna.com
CLIENT SERVICE REPRESENTATIVE
Job Description
Client Service Representative
On-Site
Monday - Friday, 9:00 am - 6:00 pm CST
Springfield, IL, Dallas Fort Worth TX, Wilmington, DE
If you’ve worked in the retail, hospitality, or restaurant industries, you know what it takes to keep customers happy and satisfied. The skills developed in those settings are can be easily transferred to make a difference in CSC’s professional business-to-business environment as a Client Service Representative. And there’s the added bonus of not having to work nights, weekends, or holidays. These positions come with CSC’s competitive benefits—paid time off, medical, dental, and 401(k) plans, just to name a few.
We’re hiring a Client Service Representative for our UCC department. You’ll work directly with our customers (other companies) and teams at CSC to provide solutions that help their business run smoother and smarter. Our client service professionals are empowered to solve customer inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service. CSC is a place where you’re encouraged and expected to be your best.
We’re a company of helpful people teaming up to make a difference in global business and our local communities. Passionate about service quality, giving back to the community, and devoted to continuous improvement, CSC is the business behind business®.
Some of the things you’ll be doing:
- Build relationships with our clients to better understand their unique needs and concerns
- Fulfill requests and answer questions for internal and external customers
- Respond promptly to customer inquiries via phone or electronically
- Provide excellent customer service to both internal and external clients
- Organize the workflow to meet customers’ time frames and demands
- Navigate between multiple databases quickly and accurately
- Recommend process improvements where applicable
- Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services
What technical skills, experience, and qualifications do you need?
- Experience working in a customer service or administrative capacity
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
- Attention to detail and accuracy
- Strong prioritization and time-management skills
- Flexibility and agility, with the ability to multitask
- Problem-solving skills
- Strong computer skills and proficiency in MS Office, Word, and Excel
- Effective verbal and written communication skills
- Salesforce experience a plus
#CSC
#CSCCareers
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual. A reasonable estimate of the current range is $35,000-40,000.
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About The Team
At CSC®, we’re always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.
- CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.
- We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.
- Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.
- CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.
- As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.
- Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It’s an exciting time for us in terms of growth and expansion.
REMOTE BILINGUAL SPANISH REPRESENTATIVE
Description
Our Bilingual Spanish Representative team starts at $36,400 per year ($16.50 an hour base wage and an additional $1 an hour for language differential) plus bonus.
Must live in Texas to be eligible for this remote position.
Representante Bilingüe en Español
Nuestro equipo bilingüe en español comienza en $ 36 400 por año ($ 16,50 por hora de salario base y $ 1 adicionales por hora en lenguaje en diferenciales) más bonificación.
Debe vivir en Texas para ser elegible para este puesto remoto.
What will I do as a Bilingual Spanish Representative?
Insurance is one of the most sustainable industries around! Look at it this way – as long as people have assets they want to protect, insurance will be integral in providing peace of mind, and you, as a Bilingual Spanish Representative are a key player. As part of our Bilingual Spanish Representative team, you will represent one of the nation’s top insurance providers by taking inbound calls from warm leads or current policyholders to assist with their insurance needs. Using strong relationship-building you will provide an exceptional customer experience for customers.
¿Qué hare como Representante Bilingüe en Español?
¡Los seguros son una de las industrias más sostenibles! Míralo de esta manera: siempre que las personas tengan activos que quieran proteger, el seguro será integral para brindar tranquilidad. Como representante bilingüe en español, representarás a uno de los principales proveedores de seguros del país al recibir llamadas entrantes de clientes potenciales para cerrar el trato en las ventas de seguros. Interactuarás con los clientes para entender sus necesidades y ofrecerles las mejores soluciones. Utilizando una sólida construcción de relaciones, proporcionarás una experiencia excepcional al cliente para los clientes.
Duties And Responsibilities
- Take inbound calls and conduct a consultation to identify the prospective insured's needs. You will take control of the conversation and match products and solutions that will best meet those needs.
- Educate the customers on our insurance products and services while identifying opportunities to sell additional products.
- Read all verbatim and ensure all coverages and solutions are communicated effectively using the provided resources.
- Solve problems and formulate solutions for customers by researching, analyzing, and resolving inquiries regarding insurance and service-related issues.
- Engage in a conversation with people from all walks of life.
- Every caller is unique, so providing and customizing assistance according to the policyholder’s needs is a crucial part of the role.
Deberes y responsabilidades:
- Atender llamadas entrantes y realizar una consulta para identificar las necesidades del posible asegurado. Tomará el control de la conversación y combinará los productos y soluciones que mejor satisfagan esas necesidades.
- Educar a los clientes sobre nuestros productos y servicios de seguros mientras identificando oportunidades para vender productos adicionales.
- Leendo palabra por palabra y asegúrandose de que todas las coberturas y soluciones se comuniquen de manera efectiva utilizando los recursos proporcionados
- Resolver problemas y formular soluciones para los clientes investigando, analizando y resolviendo consultas sobre seguros y cuestiones relacionadas con el servicio.
- Participe en una conversación con personas de todos los ámbitos de la vida.
- Cada persona que llama es única, brindar y personalizar la asistencia de acuerdo con las necesidades del asegurado es una parte crucial de este puesto.
As a Bilingual Spanish Representative, you will get:
- Remote Work. This position is 100% remote. We will send you the equipment needed for this role.
- Full time hours. 40-hour work week.
- Job Stability. We’ve been in business since 1936.
- Paid Time Off. Because rest isn’t a reward – it's necessary for your wellbeing.
- Medical, Dental and Vision Insurance. We will help cover the cost of your premium.
- Tuition Reimbursement. Your goals are important and we’ll help you achieve them.
- Referral Program. We have one of the most lucrative referral programs around.
- Career Growth. Most of our senior leadership started as agents. We promote from within!
- Annual Performance Reviews. We reward your good work with more money.
Como Representante Bilingüe en Español, obtendrás:
- Trabajo remoto. Esta posición es 100% remoto. Le enviaremos el equipo necesario para este puesto.
- Horario de Tiempo Completo. Semana laboral de 40 horas.
- Estabilidad laboral. Estamos en la industria desde 1936.
- Tiempo libre pagado. Porque el descanso no es una recompensa, es necesario para tu bienestar.
- Seguro médico, dental y de visión. Te ayudamos a cubrir el costo de su prima.
- Reembolso de matrícula. Tus metas son importantes y te ayudaremos a alcanzarlas.
- Programa de referidos. Tenemos uno de los programas de referidos mejor pagados.
- Crecimiento profesional. La mayoría de nuestros altos directivos comenzaron como agentes. ¡Promovemos desde dentro!
- Revisiones anuales de desempeño. Premiamos tu buen desempeño con más dinero.
What are the qualifications to be a Bilingual Spanish Representative at Afni?
- At least six months working in a service or sales environment
- Ability to work in a fast-paced environment
- Ability to multitask and use effective time management
- Ability to communicate written and verbally in both Spanish and English
- Computer skills
¿Cuáles son los requisitos para ser un representante bilingüe en español
en Afni?
Al menos seis meses trabajando en servicio al cliente o ventas
- Capacidad para trabajar en un entorno acelerado
- Capacidad para realizar múltiples tareas y utilizar una gestión eficaz del tiempo
- Capacidad para comunicarse escrita y verbalmente en Espanol y Ingles
- Habilidad para trabajar con un CRM.
TXVHINBL
At Afni we provide equal employment opportunities to all qualified individuals. Employment is based upon personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, or any other protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment.
En Afni ofrecemos igualdad de oportunidades de empleo a todas las personas calificadas. El empleo se basa en las capacidades y cualificaciones personales sin discriminación por motivos de raza, color, religión, sexo, edad, origen nacional, discapacidad o cualquier otra característica protegida según lo establecido por la ley. Esta política de Igualdad de Oportunidades de Empleo se aplica a todas las políticas y procedimientos relacionados con el reclutamiento y la contratación, la compensación, los beneficios, la terminación y todos los demás términos y condiciones de empleo.
Requirements
- What You Need to Thrive in Our Remote Environment:
- Cable or Fiber Internet Service only (no dial-up, DSL, satellite or cellular)
- 25Mbps Download/10Mbps Upload
- Ping Rate – Less than 100 ms
- A private workspace with desk/chair where surrounding noise (children, pets, people, electronics, etc.) cannot be heard or present during working hours.
- Ability to be on webcam during working hours
Lo que necesitas para prosperar en nuestro entorno remoto:
- Solo servicio de Internet por cable o fibra (sin acceso telefónico, DSL, satelital o celular)
- 25 Mbps de descarga/10 Mbps de subida
- Tasa de ping: menos de 100 ms
- Un espacio de trabajo privado con escritorio/silla donde el ruido del entorno (niños, mascotas, personas, aparatos electrónicos, etc.) no se pueda escuchar ni estar presente durante las horas de trabajo.
- Posibilidad de estar en la cámara web durante las horas de trabajo
Requirements
- Must be 18 years of age
- Must have GED or High School Diploma
- Must be legally permitted to work in the United States
Requisitos:
- Mayor de 18 años de edad
- Preparatoria terminada
APPLY HERE: https://myjobs.adp.com/afniexternalcareers/cx/job-details?reqId=5001092678600&rb=LinkedIn
BILINGUAL CUSTOMER SERVICE REPRESENTATIVE - SPANISH-ENGLISH
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative - (Spanish-English) working remotely in Sacramento, CA, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!
This position requires that you reside within 50 miles of Sacramento, CA.
What You’ll Be Doing
Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming communications from customers
- Conduct research to provide answers for customers to resolve their issues
What You Bring To The Role
- 1 year or more of call center experience
- High school diploma or equivalent
- Recognize, apply and explain your product or service knowledge
- Great written and verbal communication skills in Spanish-English
- Computer experience
- High speed internet (> 15mbps) may be required for some programs
What You Can Expect
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- Base wage starting at $17.96 per hour
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit www.hellottecbenefits.com for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
APPLY HERE: https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=2280154&src=JB-10085
REMOTE BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
LOCAL REPRESENTATIVE Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises
No Resume Required, Entry-Level
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.
In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
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Key Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner
- Ensure first call resolution through problems solving and effective call handling
- Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed
- Accurately document and process customer claims in appropriate systems
- Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures
- Comply with requirements surrounding confidential information and personal information
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
- Adhere to all attendance and work schedule requirements
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Fluent in both English and Spanish
- Excellent organizational, written, and oral communication skills
- The ability to type swiftly and accurately (20+ words a minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance and punctuality
- The ability to evaluate, troubleshoot, and follow-up on customer issues
- An aptitude for conflict resolution, problem-solving, and negotiation
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change and ambiguity prevalent
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred (Not Required)
- One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment
- State or Federal work experience
All MCI Locations
- Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening. Job offers are contingent on drug screening results.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy
- Paid Time Off Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
- Health Benefits Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings Secure your future with retirement savings programs, where available.
- Disability Insurance Short- and long-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance Access life insurance options to safeguard your loved ones.
- Career Growth With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code Be comfortable while you work.
Compensation & Benefits That Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
This job operates in a home office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.
MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.
MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.
BILINGUAL OUTBOUND CALL CENTER REP
- Bilingual (English/Spanish)
- Starting hourly rate $15.00, with unlimited monthly commission potential.
- 2 weeks of required paid training (Monday-Friday, 8AM-4:30PM CST)
- Call center hours of operation are Monday-Sunday 7AM – 9PM, actual shift will be determined at time of hire.
- Competitive benefits, PTO, tuition reimbursement, and more!
How will this role have an impact?
At Signify Health, we value and seek exceptional thinkers with the heart and humility to match. Join us on a mission to improve lives and make a lasting difference.
As part of the Signify Health’s Member Engagement team, you will contact members of various Medicare Advantage and Medicaid health plans by phone to offer, explain, and schedule a free in-home or virtual healthcare evaluation. You will work diligently to meet department productivity, quality, and customer service goals.
This role will report to a Member Engagement Manager.
What will you do?
- Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider.
- Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
- Present a positive, professional, and high energy approach to clients, health plan members, and team members.
- Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 24 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment.
- Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested.
- Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems.
- Report member complaints and escalations immediately to Member Engagement Managers.
- Participate in peer side-by-side coaching as needed.
- Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities.
We Are Looking For Someone With
- A High School Diploma or equivalent is preferred.
- 1+ year call center experience OR 2+ years general work experience required.
- Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred.
- A desire to work in an efficient, results-oriented outbound call center environment.
- Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy.
- Good communication skills, friendly and conversational.
- Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times.
- Strong computer skills and the ability to use multiple systems at the same time, while making calls.
- Proficiency in the English language
Benefits
- Medical, Dental and Vision plans, Insurance starts the 1st of each month after the start date
- Bi-weekly pay with monthly commission bonus potential
- 401K, employee stock purchase program and tuition reimbursement
- Employee discount programs
Work From Home Requirements
To qualify, you must have verified and reliable internet service with 10MB upload/download ability available in your home.
The company will provide equipment (keyboard, monitor, computer, headset, etc.). All applicants must provide their own workspace furniture and ensure a quiet workspace.
Conditions Of Employment
- Successful completion of background check is required for this position.
About Us
Signify Health is helping build the healthcare system we all want to experience by transforming the home into the healthcare hub. We coordinate care holistically across individuals’ clinical, social, and behavioral needs so they can enjoy more healthy days at home. By building strong connections to primary care providers and community resources, we’re able to close critical care and social gaps, as well as manage risk for individuals who need help the most. This leads to better outcomes and a better experience for everyone involved.
Our high-performance networks are powered by more than 9,000 mobile doctors and nurses covering every county in the U.S., 3,500 healthcare providers and facilities in value-based arrangements, and hundreds of community-based organizations. Signify’s intelligent technology and decision-support services enable these resources to radically simplify care coordination for more than 1.5 million individuals each year while helping payers and providers more effectively implement value-based care programs.
To learn more about how we’re driving outcomes and making healthcare work better, please visit us at www.signifyhealth.com/our-story.
APPLY HERE: https://job-boards.greenhouse.io/signifyhealth/jobs/6485385003