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QUIERO TRABAJAR

IT SUPPORT DISPATCHER

$USD 700 - 900

Publicado: hace 4 semanas
Provide routing and dispatching of information technology tickets open by our customers in the U.S. via phone, chat, and email
Successfully prioritize, categorize and assign tickets to appropriate staff. 
Document relevant information to better assist technician’s troubleshooting
Ensure that technicians are following up on tickets in a timely manner to ensure that we meet our SLA goals and achieve our customer service benchmarks
Ensure that escalation policies are observed by technicians.
Help service manager facilitate escalations as necessary.
Create maintenance tickets
Help keep internal knowledgebase up to date
Assist with special projects
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Windows Networks PC Windows 7 Paquete de Microsoft Office MS Office 365 Microsoft Exchange Sockets TCP/IP
Jornada: completo Contrato: fijo Locación: presencial
POSTULAR
P&P TEAM, HUMAN RESOURCES