Soluciones Integrales de Empleo y Reclutamiento , regístrate y encuentra un trabajo ideal

5&5 is looking for someone who is capable of executing Level 1-2 support for our brands. The candidate must have IT & call support experience, preferably in the restaurant industry. The Support Specialist role will be responsible for ensuring brand success and satisfaction for all Tier 1-2 issues. This role will also be critical in monitoring and managing communication with brands while ensuring that requests are routed, escalated, and followed up on to provide proper support and turnaround time.

What You’ll Do

• Process all inbound service requests in accordance with issue severity and established service level agreements
• Answer phone calls for brands as defined by the business. Input information from calls into the ticket system and work to resolve issues over the phone with requesters
• Work with brands to resolve POS issues (Order failures, manage POS databases, configure kitchen routing, help support POS integrations, specific configurations to resolve reporting or operational issues)
• Troubleshoot all Tier 1 & Tier 2 issues with a 95% resolution rate, providing investigation, diagnosis, and feedback on a range of basic issues including changes to store hours, item availability, order errors, and other general client requests
• Troubleshoot, route, and escalate all issues outside of Tier 2, providing in-depth investigation and diagnosis on POS-related SaaS integrations and other digital platforms relating to various restaurant technology stacks
• Act as the primary point of contact for all incoming issues
• Act as a technical backup for other team members
• Work with the Technical Solutions team to optimize existing support and develop new opportunities for the Support team to take on additional work streams for the organization
• Provide frequent updates and communication to clients via various channels such as email, Slack, and Zendesk. Ensure clients are notified with the most up-to-date information on incident progress, brand changes, and outages
• Provide detailed documentation regarding specific ticket resolution and workflow to help build the 5&5 resolution knowledge base
• Analyze and compile incident response data for teams to review, and deliver feedback to improve client service
• Work nights and weekends as needed. Must be comfortable working day shifts and or night shifts. This may change over time, and flexibility in the work schedule is required. Two consecutive days off per week will always be provided
• Outreach to operators for Online Ordering & DSP onboarding as dictated by the brand
• Provide training to new employees

What We’re Looking For

• Availability to work on Sundays
• Must have experience in Customer Support or the IT field (1-3 years of experience)
• Must have experience with ticketing systems
• Must have phone support experience
• Experience troubleshooting POS systems is preferred
• Experience with any other POS-related digital SaaS platforms is a plus
• Strong written and verbal communication skills with a focus on customer service
• Strong attention to detail, with a high level of organization, and time management skills
• Ability to task switch and shift priorities quickly
• Ability to solve complex issues and document resolutions
• Ability to work independently and effectively with little supervision
• Strong troubleshooting, problem-solving, and critical thinking skills
• Strong Internet connection & stable at-home working environment

What We Offer

• Fully remote work
• Paid Holidays
• 15 PTO Days with an annual anniversary accrual of 1 additional PTO day each year, and PTO rollover option
• Birthday PTO day
• 5 Personal/Sick/Mental Health Days
• Paid parental leave
• Medical & Dental coverage
• Quality of Life stipend
• Education stipend
• And more

About 5&5

5&5 is the food service industry’s premier IT & digital managed services company, supporting brands on Digital Implementations, POS & SaaS Management, Loyalty Management and Creative Services (UX/UI, Branding). With a team comprised of the industry’s best talent in digital and information technology, our mission is to enable food service brands to grow in a digital future by becoming an extension of a brand’s internal teams. To date, 5&5 has worked with over 140+ brands including CKE, Bojangles and Raising Canes.

5&5 is an equal opportunity employer committed to ensuring diversity and inclusion are at the forefront of our business practices. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, gender identity, pregnancy, age, marital status, veteran status, or disability status. We hire solely based on qualifications, merit, and business needs. We are committed to pay parity for all of our employees.

APPLY HERE: https://5and5.com/careers-post/support-specialist-latam/ 

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs

About The Job

We’re changing the way people think about customer care, and we need your help!

We’re searching for a Senior Team Lead to provide leadership to Customer Service Representatives and collaborate with Team Leaders on things like performance. training, development and employee recognition. This role is responsible for directing and managing operational activities and contributing to the campus’s overall strategic direction.

As Senior Team Lead, You Will…

• Provide supervision to Customer Service Representatives (CSR) and Team Leads, ensuring proper training, support and customer service is delivered
• Promote professional and personal development of individual team members through performance evaluations, training needs, coaching and career opportunity programs
• Negotiate and mediate with customers or CSRs when required to resolve issues and meet expectations
• Learn and maintain extensive knowledge of client philosophy and service processes to ensure quality customer service
• Interview, select, train and facilitate onboarding for new team members
• Perform data analysis and manage performance
• Authorize and coordinate changes in staffing schedules
• Support business development initiatives
  
  

As Senior Team Lead, You Have…

• High school diploma or equivalent (required)
• Some post-secondary education or completion of a post-secondary degree with a major in Business (asset)
• A background in client relationship management (asset)
• 2-3 years of experience in the contact center industry, with at least 2 years in a Team Lead/Supervisory role
• Customer service experience in a high call volume contact center environment (preferred)
• Experience maintaining and developing operational statistics, financial management information and results reporting
• Excellent verbal and written communication skills
• Strong leadership, analytical, problem solving and decision making skills
• The ability to work in and adapt to a fast-paced, dynamic, always changing environment
• The ability to organize and follow-up on multiple tasks with accuracy and timeliness
• The capability to perform intermediate mathematical functions
• The ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds
• The ability to influence and motivate employees to attain program goals
• The ability to work a variety of shifts including days, afternoons, evenings and holidays

APPLY HERE: https://jobs.dayforcehcm.com/en-CA/intouchcx/CANDIDATEPORTAL/jobs/7568 

¿Eres una persona curiosa, sin miedo a explorar nuevas buenas prácticas y tendencias con capacidad para introducirlas en una plataforma que ya usan millones de usuarios? ¡Felicitaciones! Este reto es para ti

Why ClearSource?

ClearSource is passionate about our Core Values!

• Customer First – We share an intense passion for creating an exceptional customer experience.
• Personal Accountability – Commit to do the right thing and do it.
• Humble Courage – Be brave enough to seek, deliver, and accept feedback.
• Hungry – Do your best every day to make great things happen.
• Happy & Healthy – Choose well, live well.

Do these values resonate with you?

Do you strive to provide an exceptional, authentic customer experience every day?

If the answer is yes, ClearSource is looking for an exceptional Customer Support Technician to work with our Technical Support Experts. You should be a technical savvy mindset and motivated person prioritizing customers’ needs, have prior relevant experience

Enjoy these outstanding perks and benefits:

• Competitive salary
• Medical and dental Insurance (with free dependent)
• Group life insurance
• Paid time off (PTO)
• Outstanding career growth
• Passionate, energetic & innovative work culture
• Friendly, team-driven environment
• Skills and leadership development

What you will do as a Customer Service Representative

• The Customer Support Technician is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required, to achieve resolution and leaves the customer feeling valued and not deemed as a mere number. As Technical Support Representative, you will need to continually touch base with your Team Lead and review the data of your Key Performance Indicators (KPI’s), i.e. 100% schedule adherence, Customer Satisfaction (CSAT), and Service Levels.
• You will be responsible for making sure that KPIs are being met consistently. The best person for this position is one who can successfully do the balancing act of knowing what their personal talents and skill sets are and use them to the best of their potential; take coaching from a superior constructively; and at the same time be able to successfully make the customer happy.

What ClearSource Needs from You

• High school diploma
• 1-year experience in call center setting
• Technical Troubleshooting experience
• B2+ or above, English Level.
• Ability to take the training on-site for 3 weeks
• Must have an Internet service, connected to a network cable, which guarantees:
• Download speed: 20Mbps
• Upload speed: 15Mbps
• Latency: 20Ms or less

APPLY HERE: https://www.linkedin.com/jobs/view/4139341036/?alternateChannel=search&refId=rAua1FbSRI8IVMmp6y4abg%3D%3D&trackingId=mzmuVq%2FaPboFSjsBY7xahw%3D%3D&trk=d_flagship3_search_srp_jobs 

Become part of Foundever in El Salvador and discover new opportunities now!

We Are Hiring For

• Sales Representatives
  
  

Requirements

• B2 English level
• High school diploma
• At least 18 years old
• Schedule flexibility
• Strong computer skills
• Call center experience desired, at least 6 months
  
  

Long Description

• Application Process
  
  

Can I visit Foundever® in person to apply?

Yes, apply from Monday to Friday, 8:00 a.m. to 4:00 p.m. Find us at our Recruitment Center, Boulevard de Los Héroes (next to Boston ice shop).

How long does it take to be contacted after I fill out my application form?

Once you’ve submitted your application form, our Recruitment Team will call you within 24 hours on business days.

• Positions
  
  

Are there positions in Spanish?

All of our accounts are in full English, and there are some that are bilingual (English and Spanish). To apply to all of our positions you are required to have at least a B2 English proficiency level.

Do you offer flexible schedules?

Yes, we have different schedule options (including part-time, weekends off, night shifts, and more).

How do I obtain more information about the available positions?

Everything you need to know about salaries, schedules, bonuses, transportation, benefits, and any other details will be explained to you by our Recruitment Team once you’ve applied.

• Language Academy at Foundever®
  
  

What is Language Academy at Foundever®?

Language Academy at Foundever® is a non-profit program that offers FREE training courses for you to improve your English skills and get the opportunity to meet the requirements to be part of our team. Classes go from Monday to Friday, from 7 a.m. to 4 p.m. for three weeks, in both online and on-site modalities. Once you finish the program, you’ll receive a $250 graduation bonus.

How do I apply to be part of the Language Academy at Foundever®?

To apply you need to have at least a B1+ English level, a high school diploma, and be 18 years old. Be part of our program by filling out the application form. New classes start every week.

APPLY HERE: https://jobs.foundever.com/job/San-Salvador-Sales-Representative-San/1251551200/?utm_source=LINKEDIN&utm_medium=referrer 

Acerca de Nosotros

En SimplePractice, nuestro equipo está dedicado a mejorar la industria de la salud y el bienestar mediante la creación de un conjunto de soluciones innovadoras para profesionales de la salud mental y conductual, y sus clientes. Nuestra plataforma apoya a los profesionales en los Estados Unidos de América en su camino clínico hacia la obtención de licencias, les ayuda a gestionar su práctica privada una vez que ya están operando, y permite que nuevos clientes descubran e interactúen con ellos. Adoptamos un enfoque centrado en el profesional en todo lo que hacemos, lo cual permite que nuestros usuarios dediquen más tiempo a sus clientes mientras inician, hacen crecer y mantienen una práctica privada exitosa.

El Rol

Estamos buscando un/a Especialista en Servicio Al Cliente amigable y con muchas ganas de aprender para unirse a nuestro equipo.

Nuestros clientes son nuestra prioridad, y apoyar su éxito es lo más importante para nosotros. Por eso, nos esforzamos por ofrecer un soporte inigualable y alentamos a nuestros clientes a que siempre nos informen sobre cómo podemos mejorar nuestra plataforma.

En este rol, utilizarás tu pasión por la colaboración y la tecnología para ofrecer a nuestros clientes una experiencia de clase mundial. Actuarás como el primer punto de contacto, atendiendo llamadas telefónicas entrantes, y asistiendo a los clientes por chat y correo electrónico. Este puesto te brindará la oportunidad de apoyar y proporcionar un valor tangible a nuestra comunidad en crecimiento.

Este es un puesto a tiempo completo, por horas, con posibilidad de horas extras durante las temporadas pico. Buscamos personas que también puedan ofrecer disponibilidad fuera del horario comercial tradicional, incluyendo fines de semana y horas nocturnas, para ayudarnos a cumplir con nuestros objetivos a lo largo de toda la semana.

Responsabilidades

• Atender las consultas entrantes de los clientes sobre las características de nuestra plataforma.
• Responder todos los correos electrónicos de soporte entrantes en un plazo de 60 minutos o menos, buscando siempre tiempos de respuesta más rápidos.
• Redirigir los correos electrónicos de soporte entrantes a miembros especializados del equipo de Servicio Al Cliente según sea necesario.
• Asistencia a clientes en chats de soporte durante nuestro horario estándar de atención.
• Programar llamadas telefónicas y sesiones de videoconferencia con los clientes según sea necesario.
• Investigar y resolver preguntas complejas de los clientes.
• Identificar patrones en los correos electrónicos y chats de soporte entrantes, y estar atento a posibles problemas tecnológicos que puedan surgir.
• Escalar los problemas técnicos a nuestros Especialistas en Soporte Técnico.
• Contribuir a nuestros objetivos de tasa de conversión mediante llamadas de inducción en vivo con clientes durante el periodo de prueba gratuita de la plataforma.
• Mantener la alineación con el equipo de Servicio al Cliente y otros grupos internos.
• Identificar y reportar vacíos de conocimiento y trabajar para agregarlos a nuestro centro de aprendizaje.
• Colaborar con otros equipos de SimplePractice para gestionar consultas de clientes cuando se requiera colaboración interdepartamental.

Habilidades y Experiencia Deseadas

• Dominio del ingles
• 1-2 años de experiencia en soporte o atención al cliente en un rol de servicio, trabajando con una base de clientes diversa y profesional.
• Tienes un título universitario de una institución acreditada.
• Capacidad de autogestión para alcanzar metas definidas y priorizar entre múltiples tareas diferentes.
• Sentido de urgencia para completar el trabajo de manera eficiente y precisa.
• Cómodo/a con la ambigüedad para determinar la mejor solución para nuestros clientes.
• Cómodo/a gestionando y resolviendo problemas con múltiples programas, aplicaciones y herramientas informáticas (por ejemplo, Slack, Asana, Zendesk, Google Workspace).

Aptitudes Preferidas

• Eres altamente empático/a, paciente y realmente disfrutas ayudar a las personas.
• Excelentes habilidades de comunicación escrita y verbal, con un enfoque en un tono casual, amigable y conversacional.
• Puedes organizarte en un entorno multitarea y ajustar prioridades según sea necesario con mínima supervisión.

APLICA AQUÍ: https://www.simplepractice.com/careers-list/?gh_jid=5381259004 

The Company

Telecom Networks is a Multilingual Contact Center and our ongoing pursuit for excellence in services is grounded in our human resources. Our mission is to provide first level Contact Center services by complying with the highest international quality standards and providing customized and flexible solutions according to the needs and objectives of each company we work with.

THE POSITION

We are looking for skilled Back Office Representative who will be responsible for indexing information into the digital systems. The company will rely on you for having accurate and updated data that are accessible through a digital database.

Our Back Office Representative are the relevant support for the campaign, who needs to be computer-savvy and have a keen eye for details and understanding data confidentiality principles is compulsory.

Requirements

• Advance English communication and written skills (mandatory.)
• 1+ year' experience in Call Center (mandatory.)
• Experienced with tools as MS Office Word, Excel, and PDF.
• Computer saavy.
• High school degree or equivalent.
  
  

OUR OFFER

• Interesting salary + performance bonus.
• Onsite position
• Long-term service!
• M-F shift availability.
• Goals and training to get them.
• A multicultural team to work with.
• Professional growth.
• Excellent organizational environment.
• Challenge your abilities.

APPLY HERE: https://telecomnetworks.breezy.hr/p/1adde5b43382-back-office-el-salvador 

Empresa del Sector A & B se encuentra en la búsqueda de los siguientes perfiles:

• Pizzeros
• Panaderos o Auxiliares
• Cocineros
• Stuwards
• Cajeras
• Camareros
• Técnicos en refrigeración (experiencia obtenida en aire acondicionado, cuarto frío, entre otros).
  
  

Requisitos

• Bachiller
• Experiencia laboral obtenida mínima de un año o más de acuerdo al puesto aplicante
• Disponibilidad para laborar en horarios rotativos y fines de semana
  
  

Competencias: Dinamismo, proactividad, responsabilidad y disponibilidad de tiempo.

Interesados, favor remitir sus currículums especificando el nombre del puesto de interés.

APLICA AQUÍ: https://www.linkedin.com/jobs/view/4103386146/?alternateChannel=search&refId=%2BbucV5bpn0OeJqXOR2tiHA%3D%3D&trackingId=N5MW2qK7J1hSEj%2F3wGVO7w%3D%3D&trk=d_flagship3_search_srp_jobs

Ubicación: Managua, MN, NI

Empresa: Grupo CCN

Ubicación: Managua, MN, NI

Empresa: Grupo CCN

Ubicación: Managua, MN, NI

Empresa: Grupo CCN

Ubicación: Managua, MN, NI

Empresa: Grupo CCN

Recognized as the leading software development company, our client offers 100% remote modality and an excellent work environment in which employees can thrive and work in multicultural teams with flexible schedules and endless growth opportunities.

About the Role:

The role will be a key management and coordination point ensuring business and technical requirements are accurately captured, dependencies are met, and solutions are efficiently and effectively delivered and adopted across the enterprise. We support project teams and squads that deliver with excellence.

Main Activities:

- Guide teams in mastering Scrum practices for effective execution.

- Lead Scrum events, enhancing collaboration and transparency.

- Collaborate with Product Owners to refine backlog priorities.

- Remove obstacles to boost quality deliverables.

- Cultivate continuous improvement and best practices.

- Foster self-organization and positive teamwork.

- Ensure adherence to values and sustainable pace.

- Align with Scrum Masters and stakeholders for synergy.

Requirements:

- More than three years of experience as a Scrum Master.

- Master Jira and Confluence tools to drive efficiency.

- Excellent communication skills.

- Comfortable working in GMT+2 timezone.

- Native Spanish level.

- Advanced English level.

Benefits:

- Diverse and multicultural work environment.

- Paid parental leave, vacation & holidays.

- Hardware setup for you to work from home.

- Excellent compensation — well above the market average.

- Extensive opportunities for growth and professional development thanks to our mentoring system.

Enjoy the opportunity to have a dynamic lifestyle, better health, and wellness. Find renewed passion in your job, improve your productivity, and benefit from attractive growth opportunities for your career.

If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!

APPLY HERE: https://www.linkedin.com/jobs/view/4138074082/?alternateChannel=search&refId=YIh1PQA7fc1Hm%2BZI%2FPo3FA%3D%3D&trackingId=97MEPvgmXzY8xHx1jLX3HQ%3D%3D&trk=d_flagship3_search_srp_jobs 

About the company:

At CloudGeometry, we have embarked on the mission to truly offer top-notch, cloud-first, AI-driven technology solutions to our customers. We are an AWS-advanced consulting partner, CNCF member, and Kubernetes Certified Service Provider, part of the AI&Data working group under the Linux Foundation. We work for enterprise US Fortune 500 companies and tech start-ups from Silicon Valley to Europe. While working on our projects, you are not going to just disappear from the company radar, as we are all engineering-driven, so do expect a question or request for engagement even from our CEO.

Now we are looking for a Lead Backend JS Developer for one of our key projects where we build a best-in-class digital marketing platform for local media and digital agencies. We are developing a SaaS-based platform to enable fast proposals, self-serve ad campaign management, automated fulfillment, and insightful and actionable reporting and analytics.

We operate in a fast-paced, customer-focused, dynamic environment where everyone on the team is committed to the growth of our customers and company. Highly entrepreneurial, our success comes from team members who voice their opinions and ideas to facilitate growth to our bottom line. We reward performance, support individual development and foster a fun work environment.

This is a unique opportunity for an energetic and ambitious developer to become part of a modern SaaS platform team providing value to enterprise customers across the US market. We are building modern web applications, and are provided technical freedom in choosing architecture, libraries and frameworks. Analytical apps, performance data API-s, and dashboards are a very small part of what we do, creating bleeding-edge ad tech products for the largest media company.

Tasks in the position

• Participate in the design of the architecture and integration solutions.
• Be 100% hands-on in adding new features to existing web applications
• Review the code, maintain the repository, be an end-to-end point of responsibility for the back-end stack and solutions
• Participate in new product development and planning
• Ensure 100% consistent documentation
• Participate in conf. calls and SCRUM ceremonies with the global engineering team

Main stack: Node.JS/Typescript (+Moleculer.JS, Nest.JS), GraphQL & RestAPI, MySQL, Github, Github Actions, SonarQube, AWS, Jira, Confluence

Requirements

• 7+ year experience in software development
• 5+ year experience in modern backend development with Node.JS/Typescript
• Experience with Nest.js
• Team Leadership experience
• Strong understanding of SOLID principles, underpinning robust software architecture.
• Hands-on experience and understanding of the best usage scenarios of GraphQL / RestAPI
• Experience with Docker, enabling efficient containerization and deployment.
• Familiarity with GitHub’s CI/CD practices, enhancing the development pipeline and release processes.
• Experience working with legacy code, refactoring it, and planning the architectural transition to a new codebase.
• Having a proven track record of successfully migrating legacy systems to modern architectures
• The ability to understand a system quickly, grasp its issues, and propose necessary changes
• Excellent written and spoken English to communicate with US-based managers and colleagues
• Architecture and system design skills
• Passion, energy, enthusiasm

Benefits

• Working with top industry experts in international R&D team
• Unique working environment where you will be a part of our clients and partners teams
• Competitive salary paid in USD
• Paid leaves and flexible working hours
• Workspace program allowing modern equipment sponsorship by the company, software license compensation
• Zero bureaucracy
• Remote work, B2B contract

APPLY HERE: https://www.linkedin.com/jobs/view/4138630874/?alternateChannel=search&refId=YIh1PQA7fc1Hm%2BZI%2FPo3FA%3D%3D&trackingId=N34ow7V8t2ZE5hgzwkMMmA%3D%3D&trk=d_flagship3_search_srp_jobs 

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

TypeScript Developer at BairesDev

We are looking for TypeScript Developers to join our Development team and participate in different projects made up of multicultural teams distributed throughout the world. We are looking for proactive people, team players passionate about programming in this language and oriented to provide the best experience to the end user. This is an excellent opportunity for those professionals looking to develop in one of the fastest-growing companies in the industry!

These developers will face numerous technical challenges, so they must use current technologies, and get involved in the mobile world, web applications, devices, etc.

What You Will Do:

- Plan, develop and implement user interface strategy.

- Work on the design, look, and feel of our web properties.

- Work with designers and developers to develop modern, intuitive user interfaces for our web properties.

- Improve JS and CSS quality by conducting code analysis, and recommending changes in policies and procedures.

- Continuously improve the user experience.

- Research user preferences.

- Research new technologies and best practices.

- Work in a team environment with shared code; disciplined use of source code control and process documentation.

Here’s what we are looking for:

- 5+ years of experience with TypeScript.

- Software development experience, preferably secure, scalable web applications in JavaScript (React, Vue), HTML, CSS, SCSS, and JQuery.

- Experience with AJAX, XML, JSON, and best practice design patterns.

- A solid understanding of design principles/patterns and test-driven development using Unit Testing (Jest or equivalent).

- Experience with caching systems and knowledge of User Experience design methodologies will be an added advantage.

- Critical thinking and problem-solving skills.

- Great interpersonal and communication skills.

- Advanced English level.

How we do make your work (and your life) easier:

- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and national holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Apply now and become part of a global team where your unique talents can truly thrive!

APPLY HERE: https://applicants.bairesdev.com/job/341/252671/apply?utm_source=linkedinjobposting&utm_medium=jobposting&utm_campaign=Remote-20250129&lang=es 

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

About The Role

In today's dynamic environment, it is an exciting time to be a part of the Customer Development team at Colgate Palmolive. Our highly energetic and focused Customer Team is dedicated to driving growth for our company in this ever-changing landscape.

As the Key Customer Development Manager for key distributors, you will have responsibility to deliver sales objectives on volume, spending and retail execution while also running the P&L. You will be formulating and performing a strategic plan to ensure you reach maximum volume, profitability and customer service. You'll develop plans to deliver designated account strategies and foster a mindset with your colleagues to build solutions where everyone wins and efficiency of investments increase. You will demonstrate consumer insights associated with strong Colgate brand equities to drive incremental growth and strengthen the customer investment strategy so that it is consistent with Retail Environment strategy, brand strategy, and shopper insights.

Main Responsibilities:

• Be the primary contact between Colgate Palmolive and the client and Negotiate the annual commercial plan with key client with the objective of profitable growth.
• Prepare, negotiate and implement JBP, marketing and promotional campaigns to drive demand.
• Communicate plans to field team for in-store support.
• Visit stores to better understand implementation challenges to optimize future approaches.
• Help facilitate and lead functional commercial organization meetings to align priorities and secure execution of all initiatives.
• Carry out analysis of the information related to the client's performance to detect weekly opportunities by category, and communicate internally and externally.
• Monitor service levels (inventories) and take corrective actions as needed and take opportunities for commercial actions.
• Ensure the implementation of the plans at the points of sale, through visits to the field (20% of the time).
• Develop and ensure the accurate sale management process and policies.
• Optimize Key Account budget and all resources available
• Evaluate and understand each customer's strategy applying data and analytics to supervise sales, distribution and campaign performance, trends, insights and opportunities for growth. Understand customer strategy, policies and procedures and future plans as well as their digital tools, assets and organization.
  
  

Basic Qualifications:

• Bachelor's Degree or equivalent experience in Business Administration, Marketing, Industrial Engineering or related fields.
• At least +4 years of experience in sales/commercial area
• At least +3 years of adjacent experiences in consumer goods industry
• At least +1 year experience managing key accounts in modern trade
• English proficiency (At least 75% of understanding)
• Financial knowledge and Analysis of data
• Experience managing SAP (Preferable)
• Microsoft Office or Google Suite proficiency (i.e, Sheets, Slides, Docs).
• Availability to travel up to 75% of the time
  
  

Our Commitment to Diversity, Equity & Inclusion

Achieving our purpose starts with our people — ensuring our workforce represents the people and communities we serve —and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

APPLY HERE: https://jobs.colgate.com/job/Managua-Key-Customer-Development-Manager-MN/1237459800/?feedId=173900&utm_source=LinkedInJobPostings&utm_campaign=ColPal_Linkedin&utm_source=LinkedInJobPostings&utm_campaign=ColPal_Linkedin 

Job Title: Amazon Account Manager

Position Description:

Our Client is seeking a highly skilled Amazon Account Manager to drive the success of multiple product listings on Amazon. This role requires expertise in soliciting reviews, optimizing product listings, conducting market research, and ensuring performance metrics align with sales targets. The ideal candidate will bring a proactive approach, strong analytical skills, and experience in the US Amazon Marketplace to enhance visibility and sales.

About the Company:

Our Client is a leader in cost-effective, rigorously tested GPS tracking solutions for personal and safety management. Inspired by the CEO's personal experience with Alzheimer's, they specialize in creating safety alert wristbands and other tracking devices to empower individuals with safety, independence, and peace of mind.

Availability:

• Type: Full-time
• Work Schedule: Monday to Friday, 9:00 AM - 5:00 PM PST (potential adjustments based on project needs).

Key Responsibilities:

• Conduct competitor research to identify market trends and capitalize on opportunities.
• Perform keyword research and implement SEO strategies to enhance product visibility.
• Optimize product listings to improve search rankings and sales.
• Solicit and manage reviews to build trust and increase sales performance.
• Monitor and analyze product performance metrics, making data-driven decisions to enhance visibility and conversions.
• Collaborate with internal and external teams to align on business goals.
• Stay updated on Amazon’s policies, tools, and best practices.

Required Experience and Qualifications:

• At least 3 years of experience managing Amazon Marketplace products.
• Strong knowledge of SEO principles and keyword optimization.
• Understanding of review solicitation practices and Amazon’s guidelines.
• Expertise in analyzing performance metrics and driving results.

Language Requirement:

• Excellent written and verbal communication skills (C1 English proficiency).

Preferred Skills:

• Proficiency in tools like Helium 10, Jungle Scout, or similar platforms.
• Familiarity with additional e-commerce platforms.
• A bachelor’s degree in Business, Marketing, or a related field is a plus.
• Amazon Advertising certification is a bonus.

Compensation:

• Salary paid weekly in USD or local currency, according to your preference.
• This position has a salary range of $1100 — 1600 USD per month, commensurate with experience and qualifications.

Additional Details:

• Holidays Off: Christmas and New Year.
• Leave Policy: Unlimited unpaid sick leave available, and additional unpaid leave upon previous coordination.

If you are an experienced Amazon Account Manager with a passion for driving sales through optimized listings and managing reviews, apply now to contribute to our Client’s mission of providing innovative GPS solutions that empower individuals with safety and independence.

APPLY HERE: https://www.linkedin.com/jobs/view/4136807601/?alternateChannel=search&refId=YIh1PQA7fc1Hm%2BZI%2FPo3FA%3D%3D&trackingId=2ozopzApXaoymidh7BQNRw%3D%3D&trk=d_flagship3_search_srp_jobs 

Ejecutivo de Ventas Mercados Especiales

Área: Comercial

Ubicación: Managua

Unidad de negocio: cbc

De qué se trata el puesto

• Comercializar los productos del portafolio en todos los puntos de venta bajo su territorio con base a la estrategia y política comercial, para garantizar una correcta ejecución, servicio al cliente y la rentabilidad en el portafolio.
  
  
  

Los retos del puesto

• Ejecutar el proceso de ventas del portafolio de productos asignados por clientes con el fin de asegurar que se cumplan las metas mensuales y los estándares de ejecución por punto de venta.
• Gestionar las palancas comerciales (Equipo frio, envase, Racks, créditos y otros) en el punto de venta para asegurar el retorno de rentabilidad según modelo estándar de medición.
• Desarrollar y mantener una cartera de clientes tipo A con un tiempo promedio de atención mayor a 45 minutos y un volumen de venta mayor a 500 cajas por cliente.
  
  
  

¿A quién buscamos?

• Licenciatura en Administración de Empresas, Marketing, Ingeniería Industrial, Negocios.
• Residir en Managua
• Experiencia de 1 a 2 años como ejecutivo de ventas
• Poseer motocicleta con documentacion en regla
  
  
  

Descripción breve

OPERATIVO

Competencias

• Impacto en el entorno - Enfoque al cliente
• Transformo el negocio
• Soy emprendedor
• Potencio el aprendizaje
• Desarrollo el talento
• Soluciono problemas
• Lograr resultados - Organización y disciplina
• Buscar soluciones - Pensamiento analítico y estructurado
• Fomentar la cooperación - Influencia y trabajo en equipo
• Buscar soluciones - Perspectiva de negocio y visión estratégica
• Lograr resultados - Orientación al logro y disciplina
• Liderar equipos - Liderazgo ético
• Fomentar la cooperación - Adaptación al cambio
• Lograr resultados - Innovación e iniciativa
• Lograr resultados - Innovación
• Liderar equipos - Desarrollo de gente
• Impacto en el entorno - Desarrollo de Relaciones

APLICA AQUÍ: https://career4.successfactors.com/career?career_ns=job_listing&company=embotelldP&navBarLevel=JOB_SEARCH&rcm_site_locale=en_US&career_job_req_id=47052 

Conoce algunos de los desafíos que te esperan

Tenemos una oportunidad para ti, ¡estamos buscando Account Executive!

Como Account Executive desarrollarás tu labor en nuestro equipo comercial de post venta con el objetivo principal de gestionar el mantenimiento de cuentas, potenciar, fidelizar, facturar y administrar las relaciones estratégicas y comerciales:

• Venta consultiva y administración de promociones pagas por nuestros partners.
• Coordinación de promociones y publicidad en la App con los Partners buscando su inversión en las diferentes verticales de PedidosYa.
• Verificar el correcto funcionamiento de la operativa de nuestros partners en el App.
• Mejorar la experiencia del usuario a través del correcto entrenamiento de las herramientas disponibles en la App para nuestros comercios afiliados.
• Desarrollar y acordar condiciones comerciales y de facturación.
• Analizar la inversión óptima para cada cliente en pos de maximizar el retorno de la misma.
• Análisis de la performance de los partners para generar nuevos prospectos para negociaciones, logrando nuevos acuerdos comerciales.
  
  

¿Qué esperamos de ti?

• Deseable conocimientos en Marketing y de manejo de indicadores de Marketing Digital (CPO, CPA, CPC, Ratios de Conversión).
• Experiencia comercial generando y gestionando carteras de clientes y cuentas.
• Perfil data driven. Experiencia o conocimientos de KPI´s.
• Dominio de Excel.
• Habilidades sólidas en ventas. Perfil analítico y estratégico combinado con una marcada orientación a resultados.
• Excelentes habilidades interpersonales, de comunicación y trabajo en equipo.
• Capacidad de planificación, organización y autonomía.
• Automóvil propio para trabajar.
  
  

¿Quiénes somos?

PedidosYa es la compañía de tecnología líder en delivery y quick commerce presente en 15 países de Latinoamérica. Es parte de Delivery Hero, compañía líder mundial en delivery que opera en más de 70 países en todo el mundo.

Nuestro objetivo es simplificar el día a día a millones de personas, a través de nuestra pasión por la tecnología.

Somos un equipo con buena energía que se mueve rápido para generar impacto. Buscamos personas que les gusten los desafíos, con ganas de ir por más y sobre todo que jueguen en equipo. ¿Te sumas?

En PedidosYa podrás

• Crear valor para un gran ecosistema de negocios, con foco en la persona usuaria, porque somos user centric.
• Jugar en equipo siempre.
• Moverte a la velocidad de tus ideas.
• Aprender, desarrollarte y reinventarte.
• Generar impacto positivo en las personas y el planeta.
• Trabajar en #ModoPeYa: nuestra manera de trabajar focalizada en la flexibilidad y orientada a lograr un buen balance dentro y fuera de la oficina.
  
  

La diversidad de talento potencia nuestra Cooltura y nuestra organización. Jugamos en equipo en todo lo que hacemos, y lo que más nos gusta de eso es que promovemos la creación de equipos diversos e inclusivos que puedan aportar diferentes perspectivas a PedidosYa. Nuestras oportunidades laborales están abiertas a todas las personas, independientemente de su identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad y/o otras características individuales.

En caso de necesitar algún ajuste razonable o accesibilidad particular para tener la entrevista, por favor no dejes de aclararlo en tu postulación. Además, siéntete libre de indicarnos tus pronombres (él/ella/elle) desde el primer contacto.

#CoolturaPeYa #LaDiversidadNosPotencia

APLICA AQUÍ: https://empleos.pedidosya.com/job/account-executive-in-managua-nicaragua-jid-617?_atxsrc=LinkedIn&utm_source=LinkedIn 

Role Summary

The Operations Manager will oversee the day-to-day operations of a small accounting firm, ensuring efficiency, compliance, and alignment with the firm's strategic goals. This role is central to optimizing processes, managing resources, and fostering a collaborative work environment that supports client satisfaction and team productivity.

Key Responsibilities

Operational Oversight:

• Manage daily operations, including workflow coordination, resource allocation, and operational scheduling.
• Ensure smooth execution of client deliverables by liaising with accounting staff and partners.

Process Improvement:

• Analyze existing workflows to identify inefficiencies and recommend solutions.
• Break down processes and workflows into individuals tasks to delegate to the team.
• Implement and maintain systems to enhance productivity and accuracy, including software tools and standard operating procedures (SOPs).

Team Management:

• Supervise administrative staff and support accounting teams in meeting deadlines.
• Coordinate onboarding, training, and professional development activities.

Compliance and Risk Management:

• Ensure adherence to regulatory requirements and firm policies.
• Monitor client data security protocols and manage compliance with accounting standards and data privacy laws.

Financial Management:

• Assist in budgeting, tracking operational costs, and identifying cost-saving opportunities.
• Oversee vendor relationships, including negotiations and contract management.

Client and Stakeholder Engagement:

• Support client interactions by resolving operational inquiries and ensuring high service levels.
• Collaborate with leadership to align operational strategies with the firm’s business goals.
• Proposal Development:Collaborates with partners, sales staff, and accounting staff to develop proposals.
• Supports communication and follow-ups to prospective clients.
• Client Onboarding:Streamlines the onboarding process, developing and enacting client checklists, information, and data connections.
• Tech Stack Management:Supports the implementation, integration and training of technology tools used by the firm.

Required Experience

• 5+ years in operations management, preferably within a professional services or accounting environment.
• Proven experience in process optimization, team supervision, and client-facing operations.
• Strong knowledge of accounting or professional services workflows is a plus.

Technical Skills

• Proficiency in project management tools (e.g., Asana, Trello) and accounting software (e.g., QuickBooks, Xero).
• Proficient in spreadsheets, including data analysis, data reporting, and PivotTables.
• Advanced knowledge of MS Office Suite, particularly Excel.
• Familiarity with document management systems and CRM tools.

Soft Skills

• Strong organizational and time management skills.
• Excellent interpersonal and communication abilities—you will work directly with the client and their team.
• Problem-solving mindset with attention to detail.
• Leadership skills to inspire and guide teams in a fast-paced environment.
• Perfect English.

Key Performance Indicators (KPIs)

• Improvement in operational efficiency metrics (e.g., task completion rates, process turnaround times).
• Reduction in operational costs or identified savings.
• Employee satisfaction scores related to support and operations.
• Timely and accurate delivery of client work.

APPLY HERE: https://www.linkedin.com/jobs/view/4138178711/?alternateChannel=search&refId=CoSAQWcvHwmDL6ksEgSqMw%3D%3D&trackingId=Vq9XK0aVv60DOLo3SAasUg%3D%3D&trk=d_flagship3_job_collections_discovery_landing